Solicitation No 47PM0925R0018 RFP USSS Branded Beverage Services Request 2025 05 01.pdf

Request foR PRoPosal

Project Title:

Location:

Contact Person(s):

Email:

Issuance of Solicitation

Proposal Due Date &

Time:

Issuing Office and

Where to Submit Proposal:

United States Secret Services Branded Beverage Service

Request

950 H Street, NW

Washington, DC 20001-0001

Tammy Arevalo, Contracting Officer

Theodore Bonwit, Contract Specialist tammy.arevalo@gsa.gov theodore.bonwit@gsa.gov

Thursday May 1, 2025 via email

Monday June 2, 2025 – 12:00 PM EST via email to

Tammy Arevalo, Contracting Officer

Theodore Bonwit, Contract Specialist

General Services Administration

National Capital Region, Public Services Building

Office of Acquisition, Special Program Division

Acquisition Regional Support Branch via E-Mail Only

Solicitation No.: EQWPMAB-25-0013/47PM0925R0018

GENERAL SERVICES ADMINISTRATION

THIS SOLICITATION IS OPEN TO ALL BUSINESSES.

mailto:patricia.davis@gsa.gov mailto:theodore.bonwit@gsa.gov

General Services Administration

National Capital Region

Public Buildings Service

Washington, DC

SPECIFICATIONS AND BID FORMS

THIS PROCUREMENT IS OPEN TO ALL BUSINESSES.

In accordance with GSA’s Procurement Program and the Statutes, Regulations, and Executive

Orders of the United States, the Contractor is to use green products and supplies in the accomplishment of this contract.

SOLICITATION NO: 47PM0925R0018

PROJECT: Branded Concept Coffee/Beverage Café Services

LOCATION: Department of Homeland Security (DHS)

United States Secret Service (USSS) Headquarter Building

950 H Street, NW

Chinatown/City Center, NW

Washington, DC 20001-0001

SOLICITATION ISSUE DATE: Thursday May 1, 2025

OFFER DUE: General Services Administration (GSA)

National Capital Region (NCR)

Public Buildings Service (PBS)

Office of Acquisitions

1800 F Street, NW

WASHINGTON, DC 20405-0001

DATE AND TIME DUE: Monday, June 2, 2025 – 12:00 PM EST

DELIVER TO: Via E-mail- attention: Tammy Arevalo and Theodore Bonwit

General Services Administration (GSA)

National Capital Region (NCR)

Public Building Service (PBS)

Office of Acquisitions

Acquisition Regional Support Branch

1800 F Street, NW

Washington, DC 20405-0001 tammy.arevalo@gsa.gov and theodore.bonwit@gsa.gov

NOTE: ANY QUESTIONS REGARDING THIS SOLICITATION MAY BE DIRECTED TO:

Theordore Bonwit, Contract Specialist via e-mail: theodore.bonwit@gsa.gov mailto:tammy.arevalo@gsa.gov mailto:theodore.bonwit@gsa.gov mailto:%20theodore.bonwit@gsa.gov

Department of Homeland Security-USSS

Branded Coffee/Beverage Café Services

General Services Administration

National Capital Region

TABLE OF CONTENTS

PAGE NUMBER

TABLE OF CONTENTS

SPECIAL NOTICE TO OFFERORS

Special Notices to Offerors

Pre-Bid Conference at Facility

DESCRIPTION/SPECIFICATION

1. Statement of Work

A. Description of Services

B. Coffee/Beverage Café Requirements

C. Scope of Work

D. Term of Contract

2. Description of Facilities

A. Area and Location in the Building

B. Seating Capacity

3. Effective Date

4. Hours of Service

A. Service Schedule

B. Modification to Service Schedule

5. Contractor Responsibilities

A. Coffee/Beverage/Heat & Go Options

B. Contractor Standard Menu

C. Regional Pricing

D. Menu Calorie Labeling Rules

E. Equipment and Utensils Furnished by the Contractor

F. Sanitation and Quality

G. Personnel and Supervision

H. Equipment Repairs and Replacements

I. Cleaning and Janitorial Services

J. Security Areas

K. Rodent Pest Control

L. Trash Removal

M. Hazardous Conditions

N. Liability

O. Occupant Emergency Program

P. Reporting Requirements

Q. Energy Conservation Guidelines

R. Telephone and Computer Systems

S. Building Space

6. Continuity of Operations

7. Contracts and Subcontracts

8. Responsibilities/Furnished by the Government

A. General

B. Property

1. Government Furnished Space

General Services Administration

National Capital Region

2. Vending Stands

3. Facilities

4. Parking

5. Trash Removal

6. Rodent/Pest Control

9. Rights and Authority of the Government

A. Approval

B. Restrictions

C. Records

D. Cash Register Readings

E. Modification of Contract

10. Protection and Damage

INSPECTION AND ACCEPTANCE

1. Contractor Responsibility

2. Quality Standards

3. Contractor Representative

4. Role of Government Personnel and Responsibility for Contract Administration

A. Contracting Officer (CO)

B. Contracting Officer’s Representative (COR)

C. Representatives of the Government

5. Inspections

DELIVERABLES

1. Milestone Chart for Contractor’s Deliverables

2. Government Deliverables Due the Contractor

CONTRACT ADMINISTRATION DATA ............................................................................. …… 21

1. Administrative Expenses and Loss

2. Payment in Lieu of Rental

3. Purpose of Payment in Lieu of Rent and Payment Schedule

4. Failure to Perform

5. Proprietary Marks

6. Business Licenses, Taxes & Assessments

7. Payment of Postage and Fees

8. Markings

9. Termination of Contract by Contractor

10. Wage Determination

SPECIAL CONTRACT REQUIREMENTS

1. Personnel

A. Qualifications of Employees

2. Security Requirements

3. Standards of Conduct

CONTRACT CLAUSES

FAR 52.202-1 Definitions

FAR 52.204-7 System of Award Management (sam.gov)

General Services Administration

National Capital Region

FAR 52.222-3 Employee Qualifications

FAR 52.242-15 Stop Work Order

FAR 52.242-17 Government Delay of Work

FAR 52.233-1 Disputes

FAR 52.249-2 Termination for Convenience of the Government

552.233-70 - Protests Filed Directly with the General Services Administration

Executive Order Implementation of the CDs and Drones

INSTRUCTIONS, CONDITIONS AND NOTICES TO

OFFERORS

1. Insurance Requirements

A. Worker’s Compensation and Employer’s Liability

B. General Liability Insurance

2. Instructions to Offerors

A. Instructions on Submitting Proposals

B. Contents of the Proposal

C. Period for Acceptance of Offerors

D. Late Submissions, Modifications, Revisions, and Withdrawals of Offerors

E. Contract Award

F. Multiple Awards

ATTACHMENTS

1. Listing of Attachments:

Attachment 1 - Wage Determination

Attachment 2 - Standard Form LLL – Certification Regarding Lobbying

Attachment 3 - Standard Form 527 - Contractor's Qualification & Financial Information

Attachment 4 - Staffing and Labor Cost Model

Attachment 5 - Annual Profit/Loss Statement Pro-Forma Operating Statement

Attachment 6 - Café Floor Plans

General Services Administration

National Capital Region

A. The successful Contractor shall be fully responsible for providing and accomplishing the required services as outlined in this solicitation. The Contractor is responsible for the operation of the Branded concept located:

DEPARTMENT OF HOMELAND SECURITY

United States Secret Service Headquarter Building

950 H Street, NW

WASHINGTON, DC 20001-0001

B. The Offeror must submit an offer/bid referencing each evaluation factor to be considered for award. Best suited brand to provide the services and menu profile outlined herein.

C. To be considered for award, the offeror must acknowledge receipt of each amendment issued (if any) under this solicitation by submitting one (1) signed and dated copy of the Standard Form

30 (Amendment of Solicitation/Modification of Contract) issued for each amendment.

D. Facsimile (FAX) bids are unacceptable in response to this solicitation.

E. Deficiencies and Unacceptable Proposals: Offerors are cautioned that an offer may be rejected as non-responsive if it is deficient and therefore unacceptable because it does not answer the evaluation factors completely or meet GSA requirements.

F. Interruptions in Government: Should inclement weather, interruption in Government operations, or other unanticipated events occur that interrupt normal Government processes or require the closing of the Government on the bid due date, the bid will be due at the same time of the next Government workday unless notice is given to the contrary by the Contracting

Officer.

G. Executive Order 12989: Economy and Efficiency in Government procurement through compliance with certain Immigration and Naturalization Act provisions, is in effect and must be complied with under any contract(s) resulting from this invitation for bids. Contractors are hereby notified that all suspected infractions shall be reported to the Immigration and

Naturalization Service.

H. Contract Objectives

The government desires to obtain a skilled and experienced service provider with an excellent customer service record. The Government expects the contractor to:

1. Provide courteous and dependable services which will satisfy the USSS occupant’s needs and deliver the best possible value.

2. Obtain and provide quality “brand” that meets the menu profile noted herein.

3. Provide services within the core hours of 6:30 am – 2:00 pm. Expanded hours are possible and encouraged.

Special Notice to Offerors

General Services Administration

National Capital Region

I. Contract Award: The Government intends to evaluate offers and award a contract without discussion with offerors. Therefore, the offeror's initial offer should contain the offeror's best terms.

General Services Administration

National Capital Region

PRE-BID CONFERENCE at the FACILITY

The purpose of the Pre-Bid Conference is to provide a briefing on the contracting concept, the scope of work, and the specifications, so that offerors can ascertain the complexities of the services to be performed. Offerors will also be briefed on the vision of GSA to have a National brand that is consistent with Federal work/life programs.

Questions can be submitted after the Pre-Bid Conference and an addendum to the Request for

Proposals will be submitted with responses. Dates for submitting questions will be established at the

Pre-Bid Conference.

MEMORANDUM TO: All Prospective Offerors

SUBJECT: Request for Proposals (RFP) Solicitation No. 47PM0925R0018

Nationally Branded Concept as outlined in this scope of work

The General Services Administration invites you to attend a Pre-Bid Conference which will be held at the time and place listed below:

LOCATION: DEPARTMENT OF HOMELAND SECURITY (DHS)

U.S. SECRET SERVICE – Rm: TBD

950 H STREET, NW

WASHINGTON, DC 20223

DATE: May 14, 2025

Pre-Bid Conference at 10:00 am

Room: TBD

A walk-thru of the intended facility location will be part of the pre-bid meeting. Prospective Offerors are allowed to sketch the facility and take pictures only during the pre-bid walk-thru. Prospective offerors shall not talk to agency employees concerning the facility or contract.

It is advantageous for each offeror to have qualified representation at the Pre-Bid Conference to understand the total result desired by the Department of Homeland Security (DHS-USSS) and General

Services Administration (GSA).

Contractors are requested to notify the individual listed below by letter or e-mail (e-mail is preferred) of the names of person(s) who will attend the Conference. Notifications should be made at least two working days before the scheduled meeting:

Point of Contact:

Name: Cheryl D. Williams

Email: cheryl.d.williams@gsa.gov

Mobile: 202.525.8655

All offerors attending the Pre-Bid Conference must submit their full name and current citizenship via email to the Point of Contact above for security clearance into the building 2 business days in advance for clearance. Entry will not be granted to persons who do not have a valid State issued identification with their picture. All attendees must be U.S. citizens.

General Services Administration

National Capital Region

1. Statement of Work:

A. Description of Services

The agency is in need of a hot and cold name brand coffee and beverage service, to include breakfast and lunch menu options, providing for the occupants of the DHS-USSS.

The Contractor shall establish and operate in the Contractor’s name, the services as described herein, and as may be required by the National brand and authorized by the Contracting Officer, in accordance with the terms and conditions of this contract.

B. Coffee/Beverage Café requirements

Branded Coffee/Beverage Service: The Contractor must have the ability to offer a national brand and or a regional franchise for the USSS within the designated location. The branded service should be able to offer a similar menu profile to include:

1. Drip hot coffee

2. Iced coffee

3. Americano – hot or iced

4. Latte

5. Cappuccino

6. Teas

7. Frozen drinks

8. Assortment of cooked to order sandwiches i.e., bacon, sausage, veggie, etc.,

9. Assortment of pastries i.e., donuts, fritters, bagels, eclairs, etc., 10.Variety of beverages, cold, frozen drinks, etc., C. Scope of Work

The Contractor is responsible to ensure full execution of the terms of the contract between GSA and the Contractor. The following documents constitute the full contractual agreement between

GSA and the Contractor:

1. Contractor’s Response to Request for Proposal (RFP) that is accepted by GSA and upon which the contract was awarded to the contractor.

2. The RFP used by GSA during the bid process that outlines the work statement and GSA expectations related to the award of the contract; and,

3. Any amendments and documents issued by the CO to the contractor.

The coffee/beverage service will be operated for the benefit of 1,400 employees and visitors at

USSS. On average the building occupancy is: 1,400.

Government shall not be held responsible for any variation from this employee population figure since the extent of occupancy is not guaranteed.

DESCRIPTION/SPECIFICATIONS

General Services Administration

National Capital Region

D. Term of Contract

The contract shall be for a base period of five (5) years with one (1) 5-year option period totaling

10 years. Effective with the beginning date specified in the Notice to Proceed, subject however, to the rights of termination set forth in the termination clauses. At the option of the Contracting Officer, and in concurrence with the Contractor, the contract may be extended thereafter for terms of one year options, provided that the Contracting Officer shall give written notice to the Contractor at least

60 days before the contract, or any extensions thereof, would otherwise expire. In no event shall the contract period, as extended, exceed a period of 10 years from the beginning date of the original contract unless allowed by the Contracting Officer.

2. Description of Facilities:

A. Area and Location in the Building

Coffee/Beverage Cafe

The cafe is located on the Concourse level and occupy at a total of approximately 410 square feet.

Elevator access is provided to loading dock/street level for receiving product and removing trash.

B. Seating Capacity – None – Carry-out option only.

Randolph-Sheppard Facilities.

The Randolph-Sheppard program operates a micro-market and vending machines in the USSS building.

3. Effective Date:

Service will begin on or about August 25, 2025

4. Hours of Service:

A. Service Schedule

Cafe services will be provided 5 days per week, Monday through Friday (except for holidays observed by the Federal Government) as follows:

Coffee/Beverage Cafe

Period Opening Closing

Breakfast, extended 6:30 AM 2:00 PM

The above hours are minimum hours to which the contractor must adhere; if the Contractor wants to extend the service schedule to increase its financial viability, the hours can be extended. Changes must be requested in accordance with the Modification to Service Schedule.

General Services Administration

National Capital Region

B. Modification to Service Schedule

Any request for modification of the hours or days of service shall be submitted for approval to the

Contracting Officer’s Representative (COR) 14 days prior to start of requested service date. The

Contractor shall submit a request for reduction in service during Government holiday periods 14 days in advance.

5. Contractor Responsibilities:

1. The Contractor shall provide prompt, efficient, and courteous service, and avoid undue interference with the operation of the building in which services are provided. The Contractor shall employ sufficient and suitable personnel to support this contract, and observe contract requirements, as set forth herein.

2. The Contractor shall pay all fees, expenses, or other charges incident to, or resulting from, operations under the contract as more specifically set forth herein. Annual submission of

Business licenses must be submitted to the COR to ensure license is current and active. [see

Deliverables]

3. The Contractor shall make available for customers to capture, their food experience through various means such as a website, and/or survey cards, FAQ sessions in the facility, etc. Results shall be sent to the GSA COR and USSS representatives.

4. Contractor shall meet monthly, or as needed, with the GSA Representative and designated

USSS representatives to discuss mutual objectives, including but not limited to service levels, customer communications, surveys, and marketing programs as may be noted in Contractor accepted proposal. Meeting notes shall be generated at these meetings and submitted to the

COR. The COR will file meeting notes in Tab 43 of the contract file.

A. Coffee/Beverage/Heat and Go Options

It shall be the responsibility of the Contractor to provide a variety of quality prepared foods that are a model for the brand, monitor and implement brand trends, industry standard practices, and the industry’s latest innovative concepts.

B. For Contractor standard menu items only: According to the Brand, the Contractor shall comply with the nutritional information requirements of the 2010 and all subsequent revisions of U.S. Dietary Guidelines for Americans (www.health.gov/dietaryguidelines), including the following:

C. It should be noted that GSA’s expectation for pricing menu items be less than regional pricing of similar commercial facilities by a minimum of 10% due to the Government providing a fully furnished facility and not charging rent or utilities.

D. Menu Calorie Labeling Rules

The U.S. Food and Drug Administration established two rules requiring that calorie information be listed on menus and menu boards in retail food establishments to provide consumers with more nutritional information about the foods they eat outside of the home.

The rules are required by the 2010 Patient Protection and Affordable Care Act.

General Services Administration

National Capital Region

To obtain additional information the full rules are available in the Federal Register:

https://www.federalregister.gov/articles/2014/12/01/2014-27833/food-labeling-nutrition-labeling-of-standard-menu-items-in-restaurants-and-similar-retail-food

E. Equipment and Utensils Furnished by the Contractor

1. All required Contractor equipment and utensils shall be provided by the Contractor who shall replace such equipment and utensils when necessary. All equipment and utensils shall be ‘Brand requirement equipment’ and provided by the Contractor.

Sample items expected to be provided by Contractor other than the requirements of the brand:

Office Furniture (if needed)

Safe

Machines - office

Trash receptacles

Telephone

POS System including credit card/debit card system

Extend necessary communication lines for POS, telephone, and computers, including

Wi-fi, computer systems, and necessary software and connections as needed

2. Equipment deemed necessary by the Contractor for the execution of proposed food programs and/or concepts, shall be provided and installed by the Contractor at no cost to the Government.

3. All items provided by the Contractor shall be of good quality, suitable for the purpose of its intended use, and consistent with the quality of the items provided by the Brand and meeting current brand and industry standards.

F. Sanitation and Quality

All employees assigned by the Contractor to perform work under this Foodservice contract shall be physically able to do their assigned work and shall be free from communicable diseases. The Food Service manual, Public Health Service Publication No. (FDA) 78-2081, and all local codes and regulations relating to food service sanitation and procedures shall be adhered to by the Contractor.

G. Personnel and Supervision

1. The Contractor shall employ sufficient professional personnel to maintain sanitary conditions and satisfactory service which will ensure prompt and efficient service. All employees must be sober, conscientious, neat, customer service oriented and courteous. All employees assigned by the Contractor to perform work under this

Coffee/Beverage service contract must be physically able to do their assigned work and shall be free from communicable diseases. All contractor personnel must be able to communicate with customers in order to carry out all duties assigned to them. The

Contractor must provide training to employees to ensure competent performance in all areas associated with these contracted services.

https://www.federalregister.gov/articles/2014/12/01/2014-27833/food-labeling-nutrition-labeling-of-standard-menu-items-in-restaurants-and-similar-retail-food https://www.federalregister.gov/articles/2014/12/01/2014-27833/food-labeling-nutrition-labeling-of-standard-menu-items-in-restaurants-and-similar-retail-food

General Services Administration

National Capital Region

2. The Contractor is required to provide a professional, full-time, qualified food service

Manager at the facility. The manager will be subject to the approval of GSA Concessions.

The Contractor's manager will be delegated the authority, and shall be able to effectively manage the day-to-day operation of the cafe relative to the supervision of personnel, training, execution of the Contractor’s RFP response, sanitation, and customer satisfaction, etc. The manager must be onsite when the dining facility is open for the entirety of this contract. The Contractor's manager will be replaced, on 30 days’ notice, upon request of the COR.

The Contractor shall provide a person who will be in charge of the Brand performance.

3. Always, while on duty, the Contractor's employees shall wear a distinctive professional looking uniform that displays the company logo, wear a hair net and or other suitable head covering, appropriate gloves while handling food, and a legible name badge as a means of identification while they are in the building.

4. The Contractor must provide security cleared (HSPD-12) trained relief personnel

(management and hourly) to substitute for the regular employees when they are absent

(scheduled or unscheduled) in order that a high-quality food service operation will be always maintained with consistently of standards.

Per HSPD-12 regulations, Contractor must submit on the 5th of every month to the COR, a staff roster to include staff who has been terminated, resigns, or joins this contract.

HSPD-12 also requires PIV validations that will be sent out annually during the course of the contract.

5. The Contractor shall require the employees to comply with such instructions pertaining to conduct and building regulations as are in effect for the control of persons in the building, or as may be issued for that purpose by Government representatives.

6. The Contractor is required to schedule employee training programs that will continue for the duration of this contract and any extensions thereof, to ensure that their employees perform their jobs with the highest standards of efficiency, customer service and sanitation excellence. The Contractor must keep onsite records of training attendance and subject matter courses of training and provide to the COR on request.

Contractor must maintain the exact number of employees as initially noted in the vendor proposal as accepted by the Government. Any changes in regard to staffing must be approved by the COR.

7. All lost items found by the Contractor, the Contractor's agents, or employees, or by patrons and given to the Contractor shall be turned into the front entrance security desk as lost and found items. Contractor is to post signage to notify customers of lost and found location.

General Services Administration

National Capital Region

H. Equipment Repairs and Replacements

1. Provide all equipment, implements, supplies and products.

2. The preventive maintenance will be in accordance with manufacturer’s suggested maintenance guide for each individual piece of equipment at no cost to the government.

3. Maintain and repair all equipment associated with service. Maintenance records must be kept on file at no cost to the Government.

I. Cleaning and Janitorial Services

1. It is the responsibility of the Contractor to keep in a clean and sanitary condition items such as floors, and walls, within the serving areas (excluding ceilings, Building heating ventilation and air conditioning louvers, lighting fixtures or other building equipment that is part of a general building mechanical system) lavatories and locker rooms utilized by the Contractor, floor drains, Servery, storage, loading docks and dumpster locations, in a clean and sanitary condition.

2. Failure to keep any of the facilities that are the responsibility of the Contractor in a clean and sanitary condition satisfactory to the Contracting Officer or the Contracting

Officer's Representative may result in the Contracting Officer or the Contracting

Officer's Representative having the facility cleaned by other means and the cost of such work charged to the Contractor.

3. Failure to keep any of the facilities that are the responsibility of the Contractor in a clean and sanitary condition satisfactory to the Contracting Officer or the Contracting

Officer's Representative may result in the Contracting Officer or the Contracting Officer's

Representative may have the facility cleaned by other means and the cost of such work is directly charged to the Contractor for payment.

J. Security Areas

The Contractor shall be responsible for the security of all areas under the jurisdiction of the

Contractor. Designated employees shall have the responsibility for determining that all equipment has been turned off, lights and fans turned off, and doors locked when the cafe is closed. A key shall be always available for emergency use in the building security office.

K. Rodent/Pest Control

The Agency shall be responsible for pest control in the food service area. The Contractor must maintain a high sanitation standard to the satisfaction of the USSS to help control and minimize rodent activities. Failure to maintain high sanitation standard will result in the

Contractor assuming all Rodent/Pest Control costs.

General Services Administration

National Capital Region

L. Trash Removal

The Contractor is responsible for transporting trash to building trash container location.

Contractor is responsible for maintaining and emptying trash. All trash that is generated shall be removed from the facilities on a daily basis after the cafe closes. No on-site overnight storage of trash shall be allowed

M. Hazardous Conditions

The Contractor shall be responsible for identification, the prevention of, or cleanup of, unsanitary or hazardous conditions that are dangerous to anyone using the food facility to include any portion of the facility that is under the jurisdiction of the Contractor. The

Contractor will adhere to guidance and direction from the designated Agency safety representative to ensure the safety of employees in the facility.

1. Hazardous Conditions: The Contractor is responsible for identifying any hazardous conditions that may develop in the space assigned to him and shall immediately notify the COR and USSS representative of the condition. The Government does not warrant or guarantee that no other possible safety hazards exist.

2. Compliance with OSHA: Compliance with the Occupational Safety and Health Act and other applicable laws and regulations for the protection of Contractor employees and subcontractor employees performing the requirements defined in this specification is exclusively the obligation of the Contractor. The Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements.

N. Liability

The Government shall not be held responsible in any way for damage or loss occasioned by fire, theft, accident, or otherwise to the Contractor's stored supplies, materials, or equipment, or to the employees' personal property. The Government shall not be held responsible in any way for negligence or accidents involving Contractors, Contractor’s on-site vendors, or any other entity conducting business with the Contractor.

Any personal injury or physical damage to the building or equipment resulting from fire or other causes shall be reported to the Building Manager immediately.

O. Occupant Emergency Program

All Contractor employees shall be organized and trained to participate in Fire, Shelter in

Place (SIP) and drills including the reporting of fires. This shall be accomplished with the cooperation of the Designated Representative and the Occupant Emergency Plan. A copy of this plan is available through the Designated Representative. Upon activation of the

Occupant Emergency Plan, the Contractor will immediately cease all operations and comply with instructions given by the designated safety representative.

General Services Administration

National Capital Region

P. Reporting Requirements

1. Monthly (or four week) Operating Statements:

The Contractor shall furnish copies of the monthly profit and loss operating statement to the COR within twenty (20) days after the end of the monthly accounting period.

On a monthly basis, the Contractor is required to provide the following information relating to patronage and sales for each meal period:

DEPARTMENT OF HOMELAND SECURITY-USSS EXAMPLE

MEAL PERIOD (i.e. breakfast, lunch)

Week of 8/1 Sales Customer

Count Check Average

8/1 M

8/2 T

8/3 W

8/4 TH

8/5 FR

WEEKLY

TOTALS

Q. Energy Conservation Guidelines

The Contractor shall be responsible for securing lights and cafe equipment during periods of non-active operations that are not essential for safety, security, or sanitation

R. Telephone and Computer Systems

The Contractor is responsible to install, connect with and pay for the telephone system i.e., Wi-fi, internet connection, etc., directly with the provider, necessary hardware/software and other computer connections/lines etc. as needed to fulfill obligations under this contract. The

Contractor must coordinate the installation of all telephone and computer lines with GSA

Building Management team.

S. Building Space

1. Space Modifications: The Contractor shall secure written permission from the COR and Agency prior to performing any physical modification of the building space provided for their use. In addition, (the Contractor must provide all construction documentation including project timeline, estimated cost, if any, describing in detail the modification requested prior to proceeding with the work) the contractor shall plan for storage within the space.

2. Returned Space: The Contractor shall exercise reasonable care in the use of space and any Government-owned equipment, and, upon contract termination, the Contractor will yield such space in as good condition as when received, except for ordinary wear and tear, and damage or destruction beyond the Contractor's control and not due to the

Contractor's fault or negligence.

General Services Administration

National Capital Region

3. Contractor owned equipment: Any equipment owned and/or provided by

Contractor (including small wares), shall remain the property of the Contractor at termination/conclusion of the contract.

6. Continuity of Operations:

The Contractor shall recognize that services covered by this contract are vital to the successful accomplishment of the Government’s mission. The Contractor shall maintain continuity of services, without interruption, throughout the entire term of the contract according to the terms set forth herein. Service should be provided every day that the Government in Washington DC is not in

CLOSED Status (Per the Office of Personnel Management; reference http://www.opm.gov/status/).

7. Contracts and Subcontracts:

The Contractor shall submit any contingent contracts or subcontracts that provide any services required under this contract if requested by COR or CO.

8. Responsibilities/Furnished by the Government:

A. General

The Government shall build the basic structure of the Brand requirement, based on designs as provided by the vendor. The Government will extend and provide mechanical and electrical requirements as may be noted on the space design documents. All design documents must be accepted by the Government. Any design changes or space modifications is at the cost of the

Contractor.

B. Property

1. Government Furnished Space:

The Government agrees to grant to the Contractor for the stipulated period, subject to the contract requirements and conditions herein, the right to establish, manage and operate a

Branded coffee/beverage service in the Federal Building as described herein and in connection therewith to prepare and sell food, nonalcoholic beverages and such other products as the

Government may authorize.

2. Vending stands:

The Government reserves the right to permit the establishment of vending stands, snack bars and micro markets to be operated by the State licensing Agency under the Provisions of the

Randolph-Sheppard Act (20 U.S.C. 107).

3. Facilities:

At the beginning of the contract period, the Government will provide space for operations under the contract, as set forth herein, space as it may deem necessary or desirable. The Government will provide adequate ingress and egress, including a reasonable use of existing elevators, corridors, passageways, driveways, and loading platforms. The Government will, as it deems advisable, provide space heating, space lighting, ventilation, and the utilities. In addition, it will:

http://www.opm.gov/status/

General Services Administration

National Capital Region

a. Make such improvements and alterations as it may deem necessary or desirable to prepare or recondition assigned space for its intended purpose, including improvements and alterations necessary to conform to applicable sanitary requirements or add services modules within the facility that is desired by the Government to meet customer requirements at the Government’s discretion.

b. Maintain and repair building structure in areas assigned for the operator's use, including painting and redecoration, the maintenance of gas, water, sewer (including all grease interceptors and grease traps), electrical lines, plumbing lines, ventilation (including hoods duct work and fans), fire suppression systems, building electrical lighting fixtures (including re-lamping), walls, ceilings and repair of floors and floor coverings, if applicable. The

Contractor shall bear the expenses of repairs necessary because of negligence on the part of the Contractor or the Contractor's employees.

4. Parking:

There is no parking available onsite, but use of the loading dock will be permitted, as needed.

5. Trash removal:

The Agency will contract and pay for trash removal and the trash dumpster to be located at the loading dock. The Contractor is responsible for transporting trash (material that cannot be composted, if applicable, or recycled) to building trash container location.

6. Rodent/Pest Control:

The Agency will contract, pay for, and maintain an effective foodservice related program for

Rodent/Pest Control. The Contractor shall coordinate their efforts with the programs conducted by the USSS staff and/or USSS’s pest control Contractor. The Contractor shall be responsible for advising the USSS assigned Building Manager about any structural, sanitary, or procedural actions by the USSS that would reduce food, water, harborage, or access used by pests. The

Contractor must maintain a high sanitation standard to the satisfaction of the USSS to help control and minimize rodent activities. Failure to maintain high sanitation standard will result in the Contractor assuming all Rodent/Pest Control costs.

9. Rights and Authority of the Government:

A. Approval

Subject to the detailed provisions stated in this Statement of Work, Contractor operations shall be subject to the review and approval of the CO or their designated representative.

General Services Administration

National Capital Region

B. Restrictions

1. Patronage Since the facilities to be provided hereunder are for the benefit and conveniences of Federal employees, its contractors, patronage from other sources may be regulated by the

USSS.

2. Facilities The physical facilities made available to the Contractor under this contract shall not be used in connection with operations not included in the contract.

3. Software If software is deemed restricted by the GSA Contracting Officer, it is the responsibility of the Contractor to be in compliance with that change. A modification to the contract will reflect any new restrictions deemed necessary. i.e. TikTok

C. Records

The Contractor shall maintain such accounting and operating records in connection with operations under this contract as are satisfactory to the CO. The Contractor shall take all necessary precautions to assure that all income received from any source is immediately recorded through cash register sales tickets and that all expenditures are supported by appropriate vouchers.

D. Cash Register Readings

The Contractor shall permit a representative of the Contracting Officer to read cash register counters and sales recorders on demand.

E. Modification of Contract

Modifications of the terms of the contract may be made by mutual agreement in writing between the CO and Contractor except as otherwise stated herein. GSA reserves the right to add additional known USSS locations/facilities in the future to this Contract by mutual agreement.

10. Protection and Damage:

Items shall be removed, if necessary, and replaced in their original locations. Equipment, furnishings, building and building accessories damaged due to work performed by the Contractor or a Sub-contractor under this contract shall be repaired or replaced to their original condition by the Contractor at no additional cost to the Government.

General Services Administration

National Capital Region

1. Contractor Responsibility:

The Contractor is responsible for the day-to-day inspection and monitoring of all contract services performed to ensure compliance with contract requirements.

2. Quality Standards:

The Contractor shall ensure that the required services in the Statement of Work and elsewhere in this contract, meet the quality standards outlined herein. All work performed under this contract shall be highest quality, consistent with best industry and Brand practices.

3. Contract Representative:

Five days prior to the contract starting date, the Contractor shall submit to the Contracting Officer a written notice designating a representative at the site of the building to who all notices issued by

GSA must be delivered via e-mail, including notices required under the contract.

4. The Role of Government Personnel and Responsibility for Contract Administration:

A. Contracting Officer (CO)

Tammy Arevalo tammy,arevalo@gsa.gov

The Contracting Officer (CO) has the overall responsibility for administering this contract. The CO, alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify, or deviate from the contract terms, conditions, requirements, specifications, details, and delivery schedules; make final decisions on disputed deductions from contract payments for nonperformance or unsatisfactory performance; terminate the contract for convenience or default;

and issue final decisions regarding contract questions or matters under dispute. Additionally, the

CO may delegate certain other responsibilities to their authorized representatives.

B. Contracting Officer’s Representative (COR)

Cheryl D. Williams cheryl.d.williams@gsa.gov

The Individual shown above is designated as the Contracting Officer’s Representative (COR) to assist the Contracting Officer in discharging his/her responsibilities when she is unable to be directly in touch with the contract work. The responsibilities of the COR include, but are not limited to: determining the adequacy of performance by the Contractor in accordance with the terms and conditions of this contract, taking into account any reports from the USSS designated representative; acting as liaison between the Contractor and USSS, when necessary; ensuring compliance with the contract requirements through periodic visits to the Contractor’s facilities;

assisting in the resolution of any issues that arise with regard to Contractor performance or

Government responsibilities; assisting in the expedition of orders when required; and advising the

CO of the factors which may cause delay in performance of the work.

INSPECTION AND ACCEPTANCE

mailto:cheryl.d.williams@gsa.gov

General Services Administration

National Capital Region

C. Representatives of the Government

Samir Ayoub, samir.ayoub@gsa.gov

Katherine Hodges, katherine.hodges@gsa.gov

Representatives of the Government (Account Managers/Contract Inspectors, etc.) are subordinates of the COR and are responsible for inspecting the Contractor’s day-to-day work. The responsibilities of the Representatives of the Government include, but are not limited to: inspecting the work to ensure compliance with the contract requirements; documenting, through written inspection reports, the results of all inspections conducted; ascertaining that all defects or omissions are corrected; conferring with Contractor representatives regarding any problems encountered in work performance, and generally assisting the CO and COR in meeting his/her contract responsibilities.

5. Inspections:

1. Facilities operated under the contract will be inspected periodically by representatives of the

Government and, when circumstances warrant, by representatives of local health departments.

After each inspection the operator will be advised of unsatisfactory conditions for which the

Contractor is responsible to correct. Deficiencies thus reported shall be corrected by the

Contractor in timely period specified by such inspections or written justification for an extension of not more than five (5) working days. Local health inspections must be reported to COR within 24 hours and include Contractor’s corrective actions that will be taken along with a timeline.

2. The Government shall have the right to send its representative into areas assigned for the operator’s use, at any time, for inspection or other purposes approved by the CO or COR.

3. The Contractor will be subject to a monthly, or as needed, unannounced audit of the food service facilities by a representative of the CO. The audit may include a comprehensive review of the following:

(a) Service quality, attentiveness, courtesy, and similar factors.

(b) Food quality, presentation, merchandising and promotions in accordance with the Brand standards to include:

(i) Sanitary practices and conditions.

(ii) Personnel appearance and staffing levels in accordance with Contractor proposal.

(iii) Training program techniques, schedules, and records.

(iv) Safety conditions.

(v) Menu compliance, as indicated in the minimum acceptable menu profile to include GSA approved wellness selections.

(vi) Portion sizes as submitted in the Contractor’s business plan.

(vii) Menu pricing as submitted in the Contractor’s business plan.

(viii) Cash Register tapes and sales records.

mailto:samir.ayoub@gsa.gov mailto:katherine.hodges@gsa.gov

General Services Administration

National Capital Region

1. Milestone Chart for Contractor’s Deliverables:

The Contractor shall be required to submit the following deliverables and reports at times specified in the contract which are considered critical to the successful completion of all contractual requirements.

All correspondence is to include facility name and contract number.

ITEM DESCRIPTION DUE TO DATE DUE

Manager Resume and

Updates Duration of Contract COR As needed

Certification of Food Handler Duration of Contract On site N/A

Fire and Civil Defense Training Duration of Contract On site N/A

Profit and Loss Statement Monthly COR 20th of the following month

Patronage and Sales Report Monthly COR 20th of the following month

Certified Year End Statement Fiscal Year COR 60 days after end of

Fiscal Year

Brand or Contractor

Inspection Reports Duration of Contract On site As requested, Contractor Representative 5 days prior to start of service CO & COR 5 days prior to start

Contractor Staff Roster

Report- terminations, new hires, furloughs

Monthly COR 5th day of each month via email

Health Inspection record 1 day after inspection COR on request/On site On request

Payment in Lieu of Rent Upon Contractor request COR Upon request

Licenses – Bus license, permits, etc.

Prior to start of service On site & COR

Annually to COR during life of contract

HSPD-12 for New Hires (CIW) Duration of contract COR As needed

SAM.gov Registration Prior to start of service CO Prior to start of service

Insurance Requirements Prior to Notice to Proceed CO Prior to Notice to

Proceed

2. Government Deliverables Due the Contractor:

• Post Award Conference - Date to be determined

• Workspace (office, locker, and storage area) – if applicable

• Keys for closets, storage areas, etc. – if applicable

• Building Credential Badge – provided after receipt of HSPD-12 favorable determination suitability

DELIVERABLES

General Services Administration

National Capital Region

1. Payment in Lieu of Rent:

The Contractor at a minimum, must pay the Government the amount per calendar month equal to six (6%) percent of net sales.

The CO may elect to increase the payment percent based upon the overall financial performance of the contract by giving the Contractor sixty (60) days’ notice. The increase will not exceed 1.5% in a

12-month period.

Rent relief and other Agency support initiatives maybe granted for a specific period, at the

Contracting Officer sole discretion and based on conditions that may impact the Contractor’s financial performance. The Contractor’s performance and successful implementation and execution of the Contractors proposal, and financial stability will be weighted in the CO rent relief decision including but not limited to any other services noted herein that are provide by the agency at no cost to the contractor.

3. Purpose of Payment in Lieu of Rent and Payment Schedule:

This fee shall be applied to the Government’s “out-of-pocket” expense for the depreciation of equipment, space, heating, lighting, air conditioning, ventilation, and other services noted herein, etc.

A. This payment shall be made monthly, in arrears, unless waived by the CO in writing in a form of contract amendment. The first payment shall be made not later than thirty days after the end of the first month of operation. First payment to cover the first month’s operation or fraction thereof. Subsequent monthly payments shall be made not later than the twentieth day (20th) after the end of the previous month.

B. Payment shall be by check made payable to the General Services Administration and mailed or delivered to:

U.S. Bank

Attn: Government Lockbox

General Services Administration (GSA) #6200-28

17650 NE Sandy Blvd.

Portland, OR 97230

C. The check shall be marked (concessions check), identified with the contract number and the month for which the payment is being made. A copy of the monthly profit and loss statement must accompany the check.

CONTRACT ADMINISTRATION DATA

General Services Administration

National Capital Region

D. Copies of the check and the monthly profit and loss statement shall be forwarded to the program office. Mail to:

Via Email: Attention: Cheryl D Williams

General Services Administration

National Capital Region

Retail, Concessions and Specialty Services Branch (WPMABH)

1800 F Street N.W. Washington, DC 20407 cheryl.d.williams@gsa.gov

4. Failure to Perform:

In the event work is performed unsatisfactorily (i.e., not in compliance with the terms of this contract), the Contractor will be requested to correct the deficiencies within 5 days from notification by the CO. This period maybe extended at the request of the Contractor and at the discretion of the

CO or COR. In case stated corrections are not completed within the time frame noted, the

Government reserves the right to exercise all available options, including contract termination.

5. Proprietary Marks:

GSA acknowledges that the names, logos, service marks, trademarks, trade dress, trade names, and patents, whether registered, of Contractor are proprietary to the Contractor, and its affiliated and parent companies, and will not use the marks for any purpose except as expressly permitted in writing by the Contractor.

6. Business Licenses, Taxes & Assessments:

The Contractor shall pay all Federal, State, City, Brand royalties, and other taxes or assessments in connection with the operation and performance of these Services. The Contractor shall keep current and pay all licenses and permit fees in connection with Services including employers’ liability coverage. Active permits and business license copies are due to the COR annually as outline in the Deliverables chart.

7. Payment of Postage and Fees:

The Contractor shall pay all postage and fees relating to contractual information, forms, reports, etc.

mailed to the Government.

8. Marking:

All information submitted to the Contracting Officer, or the Contracting Officer’s Representative, shall clearly indicate the contract number for which the information is being submitted.

9. Termination of Contract by Contractor:

The Contractor may terminate this contract by giving the GSA COR 365 day’s written notice of its intention to do so. Upon receipt of written notification, the Contractor will continue full, uninterrupted performance under the terms and conditions of this contract, through and including the mutually agreed date of termination. Any investments made by the Contractor as part of this contract will not be reimbursed by the Government. If the Contractor terminates this contract prior to the 365 day

General Services Administration

National Capital Region requirement, Contractor must do, so by submitting in writing justification for termination to the

Contracting Officer. Termination of this contract prior to the 365 requirement requires Contracting

Officer approval only.

If Contractor chooses to terminate this contract, or if the Government exercises the "Termination for

Cause" clause, any equipment owned and/or provided by the Contractor (including small wares) shall become property of the Government at termination of the contract.

If Contractor chooses to terminate…