Solicitation - HT001426QE017.pdf

PDF 2 MB Posted Jun 23, 2026

Attached to: RQI-GO Manikin eLearning and Certification Platform
Solicitation number: HT001426QE017
Issued by: Defense Health Agency

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Written by GovTribe AI · Jun 23, 2026

This is a Request for Quotation (RFQ) for Resuscitation Certification eLearning Platform services issued by the Defense Health Agency under solicitation number HT001426QE017.

The Government seeks a 12-month base contract with four 12-month option periods for RQI-P GO Simulation Station services supporting CPR competency training at the White House Medical Unit. The requirement includes 50 RQI Self-Directed Basic Life Support licenses, 25 Advanced Life Support licenses, 25 Pediatric Advanced Life Support licenses, one RQI-P GO Simulation Station, and 50 activation fees for each credential level, with identical quantities for each option period. Services must be performed in Washington, DC, and include system activation, equipment support, customer support, and software and data handling with 24/7 availability except for planned downtime or circumstances beyond the contractor's control. The contractor shall furnish all simulation learning stations, associated hardware, adaptive learning software, tablet systems, feedback devices, consumable materials, replacement components, and software updates. The Government will provide electrical outlets only. Deliverables include a Quality Control Plan due within 30 days of award. The contract is a firm fixed-price arrangement for commercial products and services, designated for women-owned small businesses (WOSB), with a NAICS code 622110 and product service code U009. The offer due date is 29 June 2026 at 10:00 AM. Contact for solicitation information is Matthew Tsueda at 907-201-0308. Payment will be made by electronic funds transfer via Wide Area Workflow (WAWF) using invoice 2in1 document type, and the contract incorporates FAR 52.212 clauses and DFARS provisions regarding cybersecurity, safeguarding covered defense information, and telecommunications equipment prohibitions.

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WOMEN-OWNED SMALL

BUSINESS (WOSB)

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NUMBER 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

TELEPHONE NUMBER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

REQUEST

FOR QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

REQUEST

FOR

PROPOSAL

(RFP)

SEE ADDENDUM

19.

ITEM NUMBER

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Government Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH

AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND

ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED

29. AWARD OF CONTRACT: REFERENCE OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NORTH AMERICAN

INDUSTRY CLASSIFICATION

STANDARD (NAICS):

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

THE DEFENSE PRIORITIES

AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FREE ON

BOARD (FOB) DESTINATION

UNLESS BLOCK IS MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8(A)

ECONOMICALLY

DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30.

Solicitation/Contract Form Resuscitation Certification eLearning Platform

Product Service Code: U009

HT001426QE017

Supplies or Services & Prices or Costs Additional Information/Notes

Item Supplies / Services Quantity Unit Unit Price Amount

Resuscitation Quality Improvement (RQI) GO Simulation Station To include credentialing and eLearning Platforms for BLS, ALS, and PALS in the amount of:

QTY: 50 - RQI Self Directed Basic Life Support QTY: 25 - RQI Self Directed Advanced Life Support QTY: 25 - RQI Self Directed Pediatric Advanced Life Support QTY: 1 - RQI-P GO Simulation Station QTY: 50 - Activation Fee QTY: 50 - Activation Fee for ALS &

PALS

BRAND NAME OR EQUAL REQUIREMENT

Or Equal Products Must Provide Technical Specifications For Review and Approval

Pricing Arrangement: Firm Fixed Price

12 Months

Option Line Item

Option Period 01 Resuscitation Quality Improvement (RQI) GO Simulation Station To include credentialing and eLearning Platforms for BLS, ALS, and PALS in the amount of:

PALS

BRAND NAME OR EQUAL REQUIREMENT

Or Equal Products Must Provide Technical Specifications For Review and Approval

Pricing Arrangement: Firm Fixed Price

12 Months

Option Line Item

Option Period 02 Resuscitation Quality Improvement (RQI) GO Simulation Station To include credentialing and eLearning Platforms for BLS, ALS, and PALS in the amount of:

PALS

BRAND NAME OR EQUAL REQUIREMENT

Or Equal Products Must Provide Technical Specifications For Review and Approval

12 Months

Pricing Arrangement: Firm Fixed Price

Option Line Item

Option Period 03 Resuscitation Quality Improvement (RQI) GO Simulation Station To include credentialing and eLearning Platforms for BLS, ALS, and PALS in the amount of:

PALS

BRAND NAME OR EQUAL REQUIREMENT

Or Equal Products Must Provide Technical Specifications For Review and Approval

Pricing Arrangement: Firm Fixed Price

12 Months

Option Line Item

Option Period 04 Resuscitation Quality Improvement (RQI) GO Simulation Station To include credentialing and eLearning Platforms for BLS, ALS, and PALS in the amount of:

PALS

BRAND NAME OR EQUAL REQUIREMENT

Or Equal Products Must Provide Technical Specifications For Review and Approval

Pricing Arrangement: Firm Fixed Price

12 Months

Description/Specifications/Statement of Work

Department Defense of

DefenseHealth Agency

PerformanceWork Statement

Resuscitation Quality Improvement (RQI-P GO) CPRSimulation and Competency Sustainment Services

White House Medical Unit

Medical Simulation

Solicitation Number:

Version:

Date:

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract toprovide RQI-P GO CPR Simulation, Competency Sustainment, and LearningManagement Services.

1.2 Description of services/introduction: The contractor shall provide all personnel,equipment, supplies, facilities, transportation, tools, materials, supervision,and other items and non-personal services necessary to perform RQI-P GO CPRSimulation, Competency Sustainment, and Learning Management Services as definedin this Performance Work Statement (PWS) except for those items specified asgovernment furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background:

RQI Partners, LLC is apartnership between the American Heart Association and Laerdal MedicalCorporation established to sell, service, and support the Resuscitation QualityImprovement (RQI) Program. The RQI portfolio is designed to support continuousimprovement of resuscitation skills utilizing simulation learning stations,adaptive eLearning, performance feedback, analytics, and rolling electroniccredential maintenance systems. The Defense Health Agency requires anenterprise commercial off-the-shelf solution capable of providing decentralizedCPR skills sustainment and competency verification for healthcare personnel.

1.4 Objectives:

Provide portable RQI-P GOsimulation stations supporting decentralized clinical locations.

Sustain BLS, ALS, and PALS competency utilizing low-dose, high-frequencytraining.

Provide learner analytics, reporting, and electronic credential sustainment.

Maintain operational readiness of CPR competency systems and learningplatforms.

1.5 Scope: Commercial CPR simulation, competencysustainment, analytics, software licensing, and support services. Services include simulation learningstations, adaptive eLearning, HeartCode integration, learner management systems,quarterly competency verification, analytics, implementation services, andequipment support. The contractor shallaccomplish continuous sustainment and verification of high-quality CPRreadiness across DHA-supported healthcare personnel.

1.6 Period of Performance (PoP): One 12-month base period with four 12-monthoption periods.

1.6.1.1.1 The contractor shall comply withtransition-in requirements of the DHA, as listed in paragraph

1.11.1, for contractorsneeding to be issued Common Access Card (CAC) identification, includingDepartment of Defense (DoD) and DHA-directed training and forms submission,prior to network access.

1.7 Administrativespecifications

1.7.1 Place ofperformance: The work shall be performedin Washington, DC.

1.7.2 Recognized Federal holidays: The contractor is not required to performroutine services on Federal holidays unless specifically authorized by theGovernment.

NewYear's Day LaborDay

MartinLuther King Jr.'s Birthday ColumbusDay

President'sDay Veteran'sDay

MemorialDay ThanksgivingDay

JuneteenthDay ChristmasDay

IndependenceDay

1.7.3 Hours of operation: The contractor is responsible for conductingbusiness Monday thru Friday except Federal holidays or when the Governmentfacility is closed due to local or national emergencies, administrativeclosings, or similar Government directed facility closings. The contractor must at all times maintain anadequate workforce for the uninterrupted performance of all tasks definedwithin this PWS when the Government facility is not closed for the abovereasons.

1.8 Contractor travel: Contractor personnel may be required totravel within CONUS to support system activation, installation, implementation,maintenance, training, and sustainment activities at DHA-supported medicalfacilities. Contractor shall be authorized travel expenses consistent with thecost principles and procedures in Federal Acquisition Regulation (FAR) Part31.2, Travel Costs and the limitations of funds specified in thiscontract. All travel requires Governmentapproval/authorization and notification to the Contracting OfficerRepresentative (COR). (For proposalpurposes, a Not to exceed amount for travel can be established or you caninclude in your Independent Government Cost Estimate (IGCE) and the workloadsummary, a projected listing of travel locations to include frequency andnumber of persons required to travel so the offerors can provide pricing. If travel outside the CONUS will or may berequired, then contact the Contracting Office for additional guidance, asspecific language will be required within the PWS.)

1.9 Other Direct Costs (ODC): (If applicable) Other Direct Costs (ODCs)shall require prior approval by the Contracting Officer and may includeauthorized travel, shipping, replacement training materials, andimplementation-related expenses.

1.10 Quality

1.10.1 QualityControl (QC): The contractor shalldevelop and maintain an effective QC program to ensure services are performedin accordance with this PWS.

Thecontractor shall develop and implement procedures to identify, prevent, andensure nonrecurrence of defective services. The contractor's QC program is the means by which the work complies withstated requirements. Within 30 calendardays after contract award, the contractor shall submit a Quality Control Plan(QCP) to the Contracting Officer and COR., i.e., within 30 days after contractaward or with the contractors proposal if it is an evaluation factor, acomprehensive written QCP shall be submitted to the CO and COR within 5 workingdays when changes are made thereafter.] After acceptance of the Quality Control Plan (QCP) the contractor shallreceive the CO's acceptance in writing of any proposed change to his QCsystem. See Part 7, Technical Exhibit 1- CDRL A001.

1.10.2 Quality assurance (QA): The government will evaluate the contractor'sperformance under this contract in accordance with the Quality AssuranceSurveillance Plan (QASP). This plan providesa systematic method for the Government to evaluate performance and to ensurethat the contractor has performed in accordance with the performancestandards. It defines how theperformance standards will be applied, the frequency of surveillance, and theminimum acceptable defect rate(s).

1.11 Contractorpersonnel: NOT APPLICABLE

1.13 Data rights: As between RQIP and Customer, alldata obtained by RQIP from Customer through the provision of the Service,including all data results compiled by RQIP in providing the Service ("CustomerData") is owned exclusively by Customer. Customer Data shall be considered Confidential Information subject tothe terms of this Agreement. Customergrants RQIP, the American Heart Association and Laerdal Medical, anunrestricted, royalty-free, irrevocable license to maintain and distributeaggregated compilations of Customer Data ("Aggregated Data") and to use suchAggregated Data for future studies and reports;

provided, that the AggregatedData will not reveal any personal information or the identity of Customer orany information in violation of FERPA (as defined below).

LearningService Data. RQIP may access Customer'sUser accounts, including Customer Data, solely to respond to service ortechnical problems or at Customer's request. Customer agrees that RQIP maydistribute certain Customer Data to support service, licensing andaccreditation organizations for the benefit of Users.

RQIP will release theminimum data required to adequately credit Users for educational activitiescompleted.

1.14 Reporting: NOT APPLICABLE

1.14.1 ContractorManpower Reporting (CMR): RESERVED.

1.14.3 Government's COR: The COR monitors all technical aspects of thecontract and assists in contract administration. The COR is authorized to perform the followingfunctions: assure that the contractorperforms the technical requirements of the contract; perform inspectionsnecessary in connection with contract performance; maintain written and oralcommunications with the contractor concerning technical aspects of thecontract; issue written interpretations of technical requirements, includingGovernment drawings, designs, specifications; monitor contractor's performanceand notifies both the CO and contractor of any deficiencies;

coordinateavailability of government furnished property; and provide site entry of contractorpersonnel. A letter of designationissued to the COR, a copy of which is sent to the contractor, states theresponsibilities and limitations of the COR, especially with regard to changesin cost or price, estimates or changes in delivery dates. The COR is not authorized to change any ofthe terms and conditions of the resulting contract.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in aGovernment facility are required to possess and wear an identification badgethat displays his or her name and the name of their company. All contractor personnel shall identifythemselves as contractor support personnel in all forms of communication withall entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Headof the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have apersonalized voice message with an introductory statement that includes thefact that the person is contractor support personnel. Ensure all those with whom the personinteracts in any face-to-face dealings while supporting the DAD-A understandsthat the person is contractor support personnel. Include a title block in all emails thatstates the fact that the person is contractor support personnel. Ensure all those with whom the personinteracts in any face-to-face dealings while supporting DHA/DAD-A/HCAunderstands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwisecommunicate with

Government and/or other contract representatives to meet therequirements of this order.

Contractorpersonnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, areprohibited from using their retired or reserve component military rank or titlein any written or verbal communications associated with the contracts in whichthey provide services.

1.1.17 Personnel Security

1.17.1 The contractor shall comply with DoD8570.01-M, "Information Assurance Workforce Improvement Program, CH4" November10, 2015 as amended;

8500.01, "Cybersecurity", dated March 14, 2014; DoD Manual(DoDM) 6025.18, "Implementation of the Health Insurance Portability andAccountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs"dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 "HIPAAPrivacy Rule Compliance in DoD Health Care Programs", dated March 13, 2019; andDoDM 5200.02 "Procedures for the DoD Personnel Security Program (PSP)," incorporationchange 3, effective September 24, 2020. Contractorresponsibilities for ensuring personnel security include, but are not limitedto, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Officeguidelines for submittal of security clearances. Contact the DHA Personnel Security Office forguidance on the appropriate background investigation required for personnel onthe contract. The DHA Personnel SecurityOffice can be reached at (703) 275-6038.

1.17.1.2 Initiate,maintain, and document personnel security investigations appropriate to theindividual's responsibilities and required access to Controlled UnclassifiedInformation (CUI).

1.17.1.3 DHA Personnel Security Office does not denyany access to any automated information system (AIS), network, or ControlledUnclassified Information (CUI). If a contractorreceives an unfavorable background investigation, the request for access willbe sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel SecurityOffice not signing off on any access request.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) andTelecommunications Services (called D-Services)

2.1.2 Category R: Support(Professional/Administrative/Management) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer,and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer's Representative (COR): An individual, including a contracting officer's technicalrepresentative (COTR), designated and authorized in writing by the CO toperform specific technical or administrativefunctions. This individual does NOT haveauthority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel renderingthe services are not subject, either by the contract's terms or by the mannerof its administration, to the supervision and control usually prevailing inrelationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan(QASP): An organized written documentspecifying the surveillance methodology to be used for surveillance of contractorperformance. The Government may eitherprepare the QASP or require the offerors to submit a proposed quality assurancesurveillance plan for the Government's consideration in development of theGovernment's plan.

2.1.7"RQI" means the Program portfolio as described in Section 2 and the subject ofthis Agreement.

2.1.8"HeartCode" means the branded program, or its successors, which forms a part ofthe RQI Portfolio and delivers a program eLearning activity to enable learnersto achieve a traditional AHA course completion ecard.

2.1.9"System Activation" or "Activation" means the satisfactory installation of anyequipment to be provided as a part of the Service, configuration of thelearning platform, and proof that the system is operational evidenced byactivation of systems for ten users.

2.1.10Order Form means the ordering document representing purchase of any Servicesagreed to between the parties signed under this Agreement. The term "OrderForm" also includes any subsequent document intended by the Parties to effect achange to the Service, such as a Change Order Form or Order Modification Formor Quotation.

2.1.11"Service"means all services ordered by the Customer to be included in RQI Order Formsthat are subject of this Agreement.

2.1.12"Users" means Customer's employees, consultants, contractors, clientsor agents who are authorized to use the Service and have been supplied useridentifications and passwords by Customer, or by RQIP at Customer's request.

2.1.13"NRP" means the Neonatal Resuscitation Program of the American Academy ofPediatrics.

2.1.14"NRP ILT Licenses" means licenses for the instructor led training program ofthe American Academy of Pediatrics NRP Program.

2.1.15"Subscription" means the unit of purchase for the Resuscitation QualityImprovement portion of the Program and involves a recurring program of activityover the defined period of the Agreement.

2.1.16"License" means the unit of purchase for HeartCode and NRP ILT portion of theProgram and involves the participation in learning activities as a one time orsingle activity.

2.2 Acronyms:

AIS Automated Information System

APL Approved Products List APL

AQL Acceptable Quality Level

ARRT AcquisitionRequirements Roadmap Tool

ATO Authority toOperate

B2B Business-2-Business

CAC Common Access Card

CAP Cloud Access Point

CCEVS Common CriteriaCybersecurity Evaluation and Validation Scheme

CDI CoveredDefense Information

CE ComputerEnvironment

CDRL Contract DataRequirement List

CIO Chief InformationOfficer

CJCSM Chairman of the Joint Chiefs of Staff Manual

CMMC CybersecurityMaturity Model Certification

CMR Contractor ManpowerReporting

CNSSI Committee on NationalSecurity Systems Instruction

CO ContractingOfficer(s)

CONUS Continental United States(excludes Alaska and Hawaii)

COR Contracting OfficerRepresentative

COTR Contracting Officer'sTechnical Representative

CSP Cloud ServiceProvider

CSSP Cyber SecurityService Provider

CUI ControlledUnclassified Information

DAD-A Deputy Assistant Directorfor Acquisition

DC3 DoD Cyber CrimeCenter

DD Form 254 Department of Defense Contract Security RequirementList (if applicable)

DB Design-Build

DBB Design-Bid-Build

DFARS Defense FederalAcquisition Regulation Supplement

DHA Defense Health Agency

DISA Defense InformationSystem Agency

DoD Department ofDefense

DoDD Department of DefenseDirective

DoDI Department of DefenseInstruction

DSAs Data SharingAgreements

DSAA Data Sharing AgreementApplication

DMZ Demilitarized Zone

DoDM Department of DefenseManual

DPCLO DHA Privacy and CivilLiberties Office

DUA Data UseAgreement eMSM Enhanced Multi-ServiceMarkets

EULA End User LicenseAgreement

EVM Earned ValueManagement

FAR Federal AcquisitionRegulation

FCI Federalcontract information

FE FacilitiesEnterprise

FedRAMP Federal Risk Authorization andManagement Program

FISMA Federal InformationSecurity Modernization Act

FRCS Facility RelatedControl Systems

FSO Facilities SecurityOfficer

HA Health Affairs

HIPAA Health InsurancePortability and Accountability Act

HCA Head of theContracting Activity

HIT HealthInformation Technology

IGCE IndependentGovernment Cost Estimate

IA InformationAssurance

IO InitialOutfitting

I/O In/Out ProcessingPortal

IPv Internet ProtocolVersion

IS InformationSystem

ISP Internet ServiceProvider

IT InformationTechnology

ISCM Information SecurityContinuous Monitoring

IV&V IndependentVerification & Validation

MedCOI Medical Community ofInterest

MHS Military HealthSystem

MIL-STD Military Standard

MTFs Military TreatmentFacilities

NCR National CapitolRegion

NDA Non-DisclosureAgreement

NIAP National InformationAssurance Partnership

NIST National Institute ofStandards and Technology

OCONUS Outside Continental UnitedStates (includes Alaska and Hawaii)

ODC Other DirectCosts

OPM Office of PersonalManagement

OSD Office of theSecretary of Defense

P-ATO Personal Authorizationto Operate

P&R Personnel andReadiness

PGI Procedures,Guidance and Information

PDT Project DeliveryTeam

PHI ProtectedHealth Information

PII PersonallyIdentifiable Information

PIT PlatformInformation Technology

PK Public Key

PKI Public KeyInfrastructure

POA&M Plan of Action andMilestones

POC Point of Contact

PMO Program ManagementOffice

PoP Period ofPerformance

PP PersonalProperty

PPSM Ports, Protocols, andServices Management

PRS PerformanceRequirements Summary

PSP PersonnelSecurity Program

PWS Performance WorkStatement

QA Quality Assurance

QAP Quality AssuranceProgram

QASP Quality AssuranceSurveillance Plan

QC Quality Control

QCP Quality Control Plan

RFP Request forProposal

RFQ Request forQuotation

RMF Risk ManagementFramework

SP SpecialPublication

SPRS SupplierPerformance Risk System

SRM Sustainment,Restoration and Modernization

SRG SecurityRequirements Guides

STIG Security TechnicalImplementation Guides

TOS Terms of Service

US United States

UFC UnifiedFacilities Criteria

VPN Virtual PrivateNetwork

XML Extensible MarkupLanguage

RQI ResuscitationQuality Improvement

AAP American Academy ofPediatrics

2.3 Applicable Publications, DHAAdministrative Instructions (AI), etc.

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, ANDSERVICES

The Requiring Activity Authority has assessed the needfor Government Furnished Property, Equipment, and Services and determined:

3.1Services: The Government:

Will NOT provide Government Furnished Services insupport of this contract/task order. Asa result, this paragraph is Not Applicable.

WILL provide Government Furnished Services required insupport of this contract/task orders.

3.2Facilities: The Government:

Will NOT provide Facilities in support of thiscontract/task order. As a result, thisparagraph is Not Applicable.

WILL provide Facilities in support of thiscontract/task orders

3.3Utilities: The Government:

Will NOT provide Utilities in support of thiscontract/task order. As a result, thisparagraph is Not Applicable.

WILL provide Utilities in support of thiscontract/task orders. The Governmentprovided Utilities are described below:

ElectricalOutlets

3.4Equipment: The Government:

Will NOT provide Equipment in support of thiscontract/task order. As a result, thisparagraph is Not Applicable.

WILL provide Equipment in support of thiscontract/task orders.

3.5Materials: The Government:

Will NOT provide Materials in support of thiscontract/task order. As a result, thisparagraph is Not Applicable.

IS providing Materials in support of thiscontract/task orders.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1Services: The Contractor:

Will NOT provide Contractor Furnished Services insupport of this contract/task order. Asa result, this paragraph is Not Applicable.

WILL provide Contractor Furnished Services required insupport of this contract/task orders. These Services are described below:

1.1. System Activation - services to ensure that equipmentinstalled at the Customer's site is operational and that site administratorshave been orientated to enable them to manage and operate the provided systems.An Activation Fee shall be included on the Order Form to cover suchestablishment charges.

1.2. Equipment Support - services to ensure that theprovided equipment for the Service remains operational and functional. In thecase of failure of equipment RQIP will, as far as commercially reasonable,undertake to repair or replace at its own discretion and expense within fiveworking days of the reported failure.

1.3. Customer Support - standard telephone and onlinesupport to Customer's Authorized Support Contacts during normal RQIP SupportHours (generally Monday-Friday, 8 a.m. to 8 p.m. and Saturday 10 a.m. to 6 p.m.Eastern time, except holidays), which are subject to change.

1.4. - use of commercially reasonable effortsto make the Software and Data Handling Service available 24 hours a day, 7 days a week, except for: (i)planned downtime; or (ii) any unavailability caused by circumstances beyondRQIP's reasonable control, including acts of God, acts of government, flood,fire, earthquakes, acts of terror, strikes or other labor problems (other thanthose involving RQIP employees), computer, telecommunications, internet serviceprovider or hosting facility failures or delays involving hardware, software orpower systems not within RQIP possession or reasonable control, and networkintrusions or denial of service attacks.

4.2 General: The contractor shall furnish all supplies,equipment, facilities and services required to perform work listed under Section5 of this PWS.

Simulation Learning Stations- all equipment for skills simulation activities as providedon the Order Form (not including the use of any consumables required to operatethe equipment). Except in the case of an out of boxfailure or product defect, Customer is responsible for replacing, whereapplicable, manikin faces and lungs, wipes, adult and infant bag, adult andinfant

Customer acknowledges that in receiving the Service itdoes not take title or ownership to any ofclothing.

the equipment provided for theServices under this Agreement.

4.4 Materials: The contractor shall Thecontractor shall furnish all consumable materials, replacement components,software updates, and training support materials necessary to support the RQIprogram., i.e., furnish materials, supplies, and equipment necessary to meetthe requirements under this PWS.]

4.5 Equipment: The contractor shall Thecontractor shall furnish RQI-P GO simulation stations, associated hardware,adaptive learning software, tablet systems, feedback devices, and associatedimplementation equipment., i.e., furnish tractors, lighting and sound,containers, etc. to meet the requirements under this PWS.]

PART 5

5.0 SPECIFIC TASKS

5.1 The contractor shall provide skills learningactivities for the practice of resuscitation skills using special simulationlearning stations deployed at all locations.

5.2The contractor shall provide Simulation Stations that include all necessaryequipment to ensure completion of skills learning activities.

5.2The contractor shall provide Knowledge and decision-making e-learningactivities and may include interactive web-based and video content;

5.3The contractor shall provide HeartCode Program an e-learning system whichprovides an alternative method of delivery of traditional AHA healthcareprovider and course completion ecard;

5.4The contractor shall provide a learning management system to ensure thesuitable management of learning activities within, reporting and administrationof the program of services delivered to the customer;

5.5The contractor shall provide Debriefing of Case Performance to provide guidanceon system improvement;

5.6The contractor shall provide Rolling electronic eCredential maintenance systemthat maintains the electronic credential for Verified Competence, compliancedocuments for the Customer, and the validity periods;

5.7The contractor shall provide Team Practice Activities that provide theopportunity for participants to engage with teams in the practice ofresuscitation events. If Team Practice Activities are to be added to theservice, additional terms and conditions of delivery of the service will beprovided with the Order Form.

5.8 The contractor shall provide SystemActivation - services to ensure that equipment installed at the Customer's siteis operational and that site administrators have been orientated to enable themto manage and operate the provided systems. An Activation Fee shall be includedon the Order Form to cover such establishment charges.

5.9 The contractor shall provide EquipmentSupport - services to ensure that the provided equipment for the Serviceremains operational and functional. In the case of failure of equipment RQIPwill, as far as commercially reasonable, undertake to repair or replace at itsown discretion and expense within five working days of the reported failure.

5.10 The contractor shall provide CustomerSupport - standard telephone and online support to Customer's AuthorizedSupport Contacts during normal RQIP Support Hours (generally Monday-Friday, 8a.m. to 8 p.m. and Saturday 10 a.m. to 6 p.m. Eastern time, except holidays),which are subject to change.

5.11 The contractor shall provide Softwareand Data Handling - use of commercially reasonable efforts to make the Serviceavailable 24 hours a day, 7 days a week, except for: (i) planned downtime; or(ii) any unavailability caused by circumstances beyond RQIP's reasonablecontrol, including acts of God, acts of government, flood, fire, earthquakes,acts of terror, strikes or other labor problems (other than those involvingRQIP employees), computer, telecommunications, internet service provider orhosting facility failures or delays involving hardware, software or powersystems not within RQIP possession or reasonable control, and networkintrusions or denial of service attacks.

5.12 SpecialQualifications: Contractor personnelshall possess demonstrated experience supporting RQI systems, CPR simulationtechnologies, or equivalent healthcare resuscitation training platforms.Personnel performing installation or technical support shall possessmanufacturer-authorized training or certification where applicable. Reference DOD COR Handbook (pages 137-138)and FAR 39.104]

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

6.2.1 TIER II: Non-critical sensitive position

PART 7, ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor servicerequirements are summarized into performance objectives that relate directly tomission essential items. The performancethreshold briefly describes the minimum acceptable levels of service requiredfor each requirement. These thresholdsare critical to mission success.

Performance Objective

(The Service required--usually a shall statement from Part 5)

PWS R

eferenc e

Acceptable Quality Level (AQL) (This is the maximum error rate. It could possibly be "Zero deviation from standard")

Method of S urveillance

Performance Requirements Summary (PRS) # 1.

The contractor shall provide Skills learning for the practice of resuscitation skills usingactivities PWS

Part 5.

Validated Customer Complaint special simulation learning stations deployed at all locations;

Section 5.1

Zero deviation from standard received by

COR

PRS # 2

Simulation Stations that include all necessary equipment to ensure completion of skills learning activities;

PWS

Part 5.

Section 5.2

Zero deviation from standard

Validated Customer Complaint received by

COR

PRS # 3

HeartCode Program an e-learning system which provides an alternative method of delivery of traditional AHA healthcare provider and course completion ecard;

S Part

5. S ectio n 5.3

Zero deviation from standard

Validated Customer Complaint received by

COR

PRS # 4

5 Learning management system to ensure the suitable management of learning activities within, reporting and administration of the program of services delivered to the customer;

Section 5.4

Zero deviation from standard

Validated Customer Complaint received by

COR

PRS #5

6 Debriefing of Case Performance to provide guidance on system improvement;

Section 5.5

Zero deviation from standard

Validated Customer Complaint received by

COR

PRS #6

7 Rolling electronic eCredential maintenance system that maintains the electronic credential for Verified Competence, compliance documents for the Customer, and the validity periods;

5.6 Zero deviation from standard

Validated Customer Complaint received by

COR

Other Attachments7.2

Attachment 2, Deliverable Schedule Table (Paragraph6.5.2.1.1)

Attachment 3, Cybersecurity Regulations and Guidance(Paragraph 6.7.2.3)

Attachment 4, FRCS Responsibility Matrix (Paragraph6.7.5.3)

Attachment 5, Risk Assessment Timeframes (Paragraph6.7.7)

PART 7, ATTACHMENT6

ESTIMATEDWORKLOAD DATA

ITEM NAME ESTIMATED QUANTITY

1 Customer Service Representation 20 hours

PART 7, TECHNICALEXHIBIT 1

DELIVERABLESSCHEDULE

Deliverable Frequency Medium/Format Submit To Applicable to:

CDRL A001 - Quality Control Plan

Within 30 days of task order award

Contractors discretion

CDRL

A001 to

All, See

PWS 1.10.1

RQI-P GO SpecificPerformance Tasks

The contractor shallprovide RQI-P GO simulation stations and associated simulation hardware fordecentralized CPR competency training.

The contractor shallprovide adaptive eLearning activities supporting BLS, ALS, and PALS competencysustainment.

The contractor shallprovide quarterly low-dose, high-frequency competency verification and learnerassessment capability.

The contractor shallprovide rolling electronic credential maintenance and learner tracking.

The contractor shallprovide equipment support services, including repair or replacement of failedequipment.

The contractor shallprovide standard telephone and online customer support during normal supporthours.

The contractor shallprovide system activation services, including installation, configuration,testing, and administrator orientation.

The contractor shallprovide analytics and reporting capability supporting competency measurementand program oversight.

The contractor shallmaintain commercially reasonable system availability and software support.

Requirements Resuscitation Certification eLearning Platform

Product Service Code: U009