Solicitation Custodial and Related Services at 50 UNP 2024 02 12.pdf

CUSTODIAL AND RELATED SERVICES

50 UNITED NATIONS PLAZA FEDERAL BUILDING

SAN FRANCISCO, CA 94102

PERFORMANCE WORK STATEMENT (PWS)

SOLICITATION NUMBER: 47PK0224R0004

SERVICE: Custodial and Related Services

LOCATION: United Nations Plaza Federal Building (CA0093ZZ) 50 United Nations Plaza, San Francisco, CA 94102

PERIOD OF PERFORMANCE: Base Period: 7/1/2024 – 3/31/2025 (9 Months) Option Year 1: 4/1/2025 - 3/31/2026 Option Year 2: 4/1/2026 – 3/31/2027 Option Year 3: 4/1/2027 – 3/31/2028 Option Year 4: 4/1/2028 – 3/31/2029

SOLICITATION ISSUE DATE: February 12, 2024

PRE-PROPOSAL CONFERENCE AND SITE VISIT: Tuesday, February 20, 2024, 10:30 A.M. – 12:30 PM (PST)

OFFER RECEIPT: DATE/TIME: March 8, 2024, 5:00 PM (PST)

SUBMIT OFFER TO: Please submit all proposals electronically to:

david.field@gsa.gov

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TABLE OF CONTENTS

A. Solicitation/Contract Form 8

A.1 12

B. Services, Ordering and Prices 13

B.1 13

C. Description/Specifications/Statement of Work 10

C.1 14

C.1.1 The Contractor Shall 14

C.1.2 Cleaning Hours 15

C.1.3 Sustainable Cleaning 15

C.2 Sustainable Purchasing 16

C.2.1 Sustainable Product Standards 16

C.2.2 Proof of Compliance 16

C.2.3 Sustainable Cleaning Plan 17

C.2.4 Hazard Communication Plan 17

C.2.4.1 Safety Data Sheets 17

C.3 Standard Services 18

C.3.1 Interior Services 18

C.3.1.1 Floor Care 18

C.3.1.2 Carpets and Rugs 19

C.3.1.3 Floor Mats and Runners 19

C.3.1.4 Restrooms, Shower Rooms, and Locker Rooms 19

C.3.1.5 Fixtures 20

C.3.1.6 Surfaces 20

C.3.1.7 High-Touch Surfaces and Automatic Hand Sanitizer Dispensers (Stand Alone) 21

C.3.1.8 Walls 22

C.3.1.9 Trash and Wastebaskets 22

C.3.1.10 Elevators, Escalators and Stairways 22

C.3.1.11 Interior Window Washing 22

C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) 23

C.3.1.13 Fine Arts Collection 23

C.3.1.14 Historic Buildings 23

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C.3.1.15 Policing Inside Areas 23

C.3.1.16 Interior and Atrium Plants (Government Furnished Plants) 23

C.3.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) 23

C.3.1.18 United States Postal Space 24

C.3.1.19 Umbrella Bags 24

C.3.2 Exterior Services 24

C.3.2.1 Exterior Plate Glass 24

C.3.2.2 Exterior Window Washing 24

C.3.2.3 Canopies 24

C.3.2.4 Hard Surface Areas 24

C.3.2.5 Ash Receptacles and Trash Containers 25

C.3.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 25

C.3.2.7 Graffiti Removal 25

C.3.2.8 Excrement Removal (Human, Bird and Animal) 25

C.3.2.9 Policing Outside Areas 25

C.3.3 Reserved 25

C.4 Grounds Maintenance 26

C.4.1 Green/Living Roof 26

C.4.2 Landscape Erosion Management 26

C.4.3 Grounds Maintenance Services 26

C.4.4 Composting 26

C.4.5 Trees and Shrubs 26

C.4.6 Mulching 27

C.4.7 Mowing and Edging 28

C.4.8 Leaf Removal 28

C.4.9 Overseeding, Dethatching and Plugging 28

C.4.10 Fertilization 28

C.4.11 Flowerbeds and Plants 28

C.4.12 Soil and Ground Covers 28

C.4.13 Unimproved Grounds 29

C.4.14 Fence Lines 29

C.4.15 Weeds 29

C.4.16 Irrigation 29

C.4.17 Watering 30

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C.4.18 Integrated Pest Management Plan (IPM) 30

C.5 Solid Waste Management 30

C.5.1 Solid Waste Management Program 30

C.5.1.1 Excluded Waste Types 31

C.5.1.2 Solid Waste Audits 31

C.5.1.3 Solid Waste Removal and Disposal 31

C.5.1.6 Recycling 32

C.5.1.7 Extent of Work 32

C.5.1.8 Recyclable Materials Disposition 32

C.5.1.9 Recyclables 32

C.5.1.10 Pick-ups on Call 33

C.5.1.11 Recycling Containers 33

C.5.1.12 Restriction on Use 33

C.5.1.13 Recycling Proceeds 34

C.5.1.14 Solid Waste and Recycling Reports 34

C.6 Integrated Pest Management 34

C.6.1 Preventive Pest Maintenance 34

C.6.2 Initial Pest Assessment 35

C.6.3 Recommendations for Pest Management and Control 35

C.6.4 General 35

C.6.5 Pests Included and Excluded 35

C.6.6 Reserved 36

C.6.7 Integrated Pest Management Plan 36

C.6.8 Pesticide Application 36

C.6.9 Structural and Procedural Recommendations 37

C.6.10 Record Keeping 37

C.6.11 Manner and Time to Conduct Service 37

C.6.12 Insect Control 38

C.6.13 Rodent Control 38

C.6.14 Safety and Health 39

C.7 Exposure Control Plan 39

C.8 Contractor Pandemic Plan 40

C.9 Reserved 41

C.9.1 Reserved 41

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C.9.2 Reserved 41

C.9.3 Reserved 41

C.9.4 Reserved 41

C.9.5 Reserved 41

C.10 Service Calls 41

C.11 Communication 42

C.11.1 Communication Plan 42

C.11.2 Meeting Requirements 42

C.11.3 Joint Service Inspections 42

C.12 Quality Control Plan (QCP) 43

C.13 Cleaning Schedule 44

C.14 Staffing Plan 44

C.15 Above Standard Services 45

C.15.1 Carpet Extraction (Private Areas) 45

C.15.2 Interior Window Washing 45

C.15.3 Exterior Window Washing 46

C.15.4 Pressure Washing and Steam Cleaning 46

C.15.5 Tree Thinning 46

C.15.6 Government Furnished Trees and Plants 46

C.15.7 Sub-Contracted Graffiti Removal 46

C.15.8 High Cleaning 46

C.15.9 Postal Service Floor Sealing 47

C.15.10 Additional Disinfecting of Frequently Touched Surfaces 47

C.15.11 Disinfecting in Response To a COVID-19 Event 47

D. Packaging and Marking 49

E. Inspection and Acceptance 50

F. Deliveries or Performance 52

G. Contract Administration Data 52

H. Special Contract Requirements 56

H.1 56

H.1.1 Standards of Conduct 56

H.1.2 Supervisors 56

H.1.3 Training 56

H.1.3.1 Supervisor Training 56

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H.1.3.2 Asbestos Awareness Training 56

H.1.4 Uniforms 56

H.1.5 Key Control 57

H.1.6 Qualifications of Personnel 57

H.1.7 Protection and Damage 57

H.1.8 Miscellaneous Requirements 57

H.2 Strike Contingency Plan (SCP) 58

H.3 Occupant Emergency Plan (OEP) 58

H.4 Provided by The Government (Not Identified Elsewhere in the Specification) 58

H.5 Security Requirements and Personal Identity Verification Procedures (Non- Classified Contract) 60

H.5.1 Fitness Determinations 61

H.5.2 Compliance with Security Requirements 61

H.5.3 Identification Responsibility 61

H.6 Identification Credential 62

H.7 62

H.8 63

H.9 Safeguarding and Dissemination of Controlled Unclassified Information 64

H.10 Prohibited Telecommunications Equipment 66

H.11 Recording Presence 66

H.12 Government Forms 67

H.13 Other Contractors 67

H.14 Ordinances, Taxes, Permits and Licenses 67

H.15 Discrepancy in the Specifications 67

H.16 Federal Requirements 67

H.17 Space Change Methodology 67

I. Contract Clauses 69

J. List of Attachments (List of documents, exhibits and other attachments) 83

EXHIBIT J1: Building Information Sheet 84

EXHIBIT J2: Quality Assurance Surveillance Program 86

EXHIBIT J3: Contractor Submittals/Deliverables Chart 91

EXHIBIT J4: Solid Waste and Recycling Report 93

EXHIBIT J5: Solid Waste Audits 94

EXHIBIT J6: Exposure Control Plan (ECP) Example 95

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EXHIBIT J7: Definitions 98

EXHIBIT J8: Wage Determination Rate Table 102

EXHIBIT J9: 50 United Nations Plaza Federal Office Building Historic Structure Report 105

K. Representations, Certifications, and Other Statements of Bidders/Offerors 106

L. Instructions, Conditions, and Notice to Bidders/Offeror 131

M. Evaluation Factors for Award 139

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GENERAL SERVICES ADMINISTRATION’S MISSION

To provide quality services required by our clients in a timely manner and to ensure the best value to the Federal Government and the public thereby enhancing our clients’ ability to accomplish their mission.

“SHALL” “WILL” and “MUST” Throughout this solicitation, the terms “shall” “will” and “must “are used. “Shall” “will” and “must” denote the imperative. They indicate an obligation to act. In this solicitation, and any resulting contract, “shall” “will” and “must” have the same meaning.

INFORMATION COLLECTION REQUIREMENTS

The information collection requirements contained in this solicitation/contract are either required by regulation or approved by the Office of Management and Budget pursuant to the Paperwork Reduction Act and assigned OMB Control No. 3090-0163.

SYSTEM FOR AWARD MANAGEMENT (SAM)

All contractors must be active in the System for Award Management (SAM), www.sam.gov, prior to submission of offers to be considered for award. BE ADVISED: If you are registering a new entity in SAM.gov or updating your entity, you must provide and mail an original, signed notarized letter (available here: https://goo.gl/DxrEBs) stating that you are the authorized Entity Administrator. Read the FAQs (available here: https://goo.gl/jfW8q3) for more information on these requirements and / or contact the Federal Service Desk at www.fsd.gov for additional questions or assistance.

AFFIRMATIVE PROCUREMENT PROGRAM (APP)

GSA has implemented an Affirmative Procurement Program intended to maximize the use of recovered materials, environmentally preferable, and bio-based products. Offerors should familiarize themselves with the requirements for using and reporting on the use of such materials in performance under any resultant contract. FAR Part 23.7 requires consideration of environmental factors when purchasing products and services. FAR Part 4.303 and FAR Clause 52.204-4 requires double-sided printing on recycled paper for all reports required by this contract. FAR Clause 52.223-10 encourages vendors to practice waste reduction.

SAFEGUARDING DOCUMENTS

Associated plans, drawings, or specifications provided under this solicitation are intended for use by prospective offerors (and their subcontractors and suppliers). In support of this requirement, GSA requires offerors to exercise reasonable care when handling documents relating to building drawings, plans, security equipment, security equipment installation, and contract guard service, to include:

1) Limiting reproduction and/or dissemination of covered materials only to persons/parties related to this acquisition or otherwise authorized to receive such information.

http://www.sam.gov/ https://goo.gl/jfW8q3 http://www.fsd.gov/

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2) Making every possible effort that is reasonable and prudent to prevent unauthorized disclosure of this information.

3) Upon award and completion of any appeals process, unsuccessful offerors making every reasonable and prudent effort to destroy or render useless all information/documentation received during the solicitation and/or appeals process; and

4) The awardee continues the efforts required above throughout the entire term of award and for the time necessary thereafter, as determined by the awardee.

PERFORMANCE-BASED SPECIFICATIONS

Note that the service specifications included in this solicitation are performance-based specifications. These specifications express the Government’s requirements in the form of minimum quality standards. Work schedule, frequencies, resources utilized, and methods of performance are to be determined by offerors.

CONTRACT TYPE

This is a firm-fixed-price contract.

NOTICE CONCERNING COMPLETION OF SOLICITATIONS

Offerors are cautioned to carefully read the entire solicitation to become fully aware of all requirements, provisions, and clauses. Verify calculations before signing your proposal. Fill-ins should be properly completed and verified. All copies should contain the same information.

Ensure fill-ins for the following are completed within the System for Award Management:

● FAR 52.209-5 Certification Regarding Responsibility Matters (Aug 2020)

● FAR 52.209-11 Representation by Corporations Regarding Delinquent Tax Liability or a

Felony Conviction under any Federal Law (Feb 2016)

● FAR 52.212-3 Offeror Representations and Certifications-Commercial Products and

Commercial Services (Nov 2023) (Full-text presented in Section K)

● FAR 52.219-1 Small Business Program Representations (Sep 2023)

● FAR 52.222-22 Previous Contracts and Compliance Reports (Feb 1999)

● FAR 52.222-25 Affirmative Action Compliance (Apr 1984)

Offerors shall submit with their offer the following documents:

● FAR 52.212-3 Offeror Representations and Certifications-Commercial Products and Commercial Services (Sep 2023) (See Section K)

● FAR 52.209-7 Information Regarding Responsibility Matters (Oct 2019) (See Section K)

● FAR 52.204-24 Representation Regarding Certain Telecommunications and Video Surveillance Services or Equipment (Nov 2021) (See Section K)

● Standard Form 1449 (2/2012) Solicitation/Contract/Order for Commercial Products and Commercial Services (Attachment 4)

● Experience & Past Performance Questionnaire (Attachments 2 & 5) (See Section L)

● Schedule B Price Schedule (Attachment 3) (See Section L)

● Teaming Arrangement, if applicable (See Section L)

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BOND REQUIREMENTS

Bid guarantee and bond are not required.

SITE VISIT

Offerors are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after contract award.

CONTRACTOR DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBER

Enter your DUNS number in Block 17A on the first page of Standard Form 1449. If you do not know or do not have a DUNS number, please contact Dun and Bradstreet directly to obtain one.

A DUNS number will be provided immediately by telephone at no charge to you. For information on obtaining a DUNS number, you should call Dun and Bradstreet at 1-866-705-5711. Be prepared to provide the following information:

(1) Company name, (2) Company address, (3) Company telephone number, (4) Line of business, (5) Chief executive officer/key manager, (6) Date the company was started, (7) Number of people employed by the company, (8) Company affiliation.

FAIR LABOR STANDARDS/SERVICE CONTRACT ACT PRICE ADJUSTMENT PROVISIONS

If this is a multiyear service contract or a service contract that may exceed a year in length if options are exercised, offerors should note the price adjustment provisions in Section I of this solicitation. Do not include any allowance for any contingency to cover increased cost for which adjustments are provided for under the Fair Labor Standards Act and Service Contract Act - Price Adjustment (Multi-year Contract) contained in the CONTRACT CLAUSES section of this contract.

ABOVE STANDARD LINE-ITEM PRICING

Reimbursement for emergency call-back, unscheduled overtime, and additional services will only be computed for the man-hours performed at the work site.

PRICING OF OPTIONS

Offerors shall price the initial (12) twelve-month base period and the option requirements for the 4 additional one- year periods by assuming that the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor for the initial six-month base period of performance will apply to the 4 additional one-year option periods. The minimum wage rates and fringe benefits applicable to the initial six-month period of performance are outlined on the wage rate sheet.

PROMPT PAYMENT DISCOUNT

Block 12 on the first page of the solicitation and possibly the solicitation pricing page(s), is to be used to offer prompt payment discounts. Payment terms are set forth in the Prompt Payment clause in this solicitation. Offerors are cautioned against inserting any statement that indicates that payment is due sooner than the time stipulated in the Prompt Payment clause. EXAMPLE:

Inserting "Net 20" may cause the offer to be rejected as unacceptable, because the entry would be contrary to the 30-day payment terms specified in the Prompt Payment clause.

OPTION TO EXTEND SERVICES

Offerors should note that Section I of this solicitation includes FAR Clause 52.217-8, Option to Extend Services, which allows the Government the unilateral option to extend the term of any

[11] resultant contract up to six months, exclusive of any other option provisions which may be included as part of any resultant contract.

QUALITY CONTROL PLAN (QCP)

The Contracting Officer (CO) must accept a completed Quality Control Plan (QCP) within 5 workdays prior to start of contract. The QCP will be specific to the contract specification and location in accordance with the provisions and requirements of the solicitation. Refer to Sections C.12, E.2, M.43, and Exhibit J2, for further details.

ELECTRONIC SUBMISSION OF PROPOSALS

All proposals must be submitted electronically. Hard copies will not be accepted. Submit your proposal package to the Contract Specialist: david.field@gsa.gov

The entire package – including all forms and attachments – must be received in full in this inbox prior to the proposal due date and time. Due to the large file sizes involved, offerors are encouraged to allow plenty of time for email delivery and not assume that email transmission will happen instantaneously. If multiple emails are required to make a submission, offerors are encouraged to number their emails clearly in the Subject Line (e.g., “Email 1 of 2”; “Email 3 of 3”; etc.). All submissions will be acknowledged via email reply. However, the acknowledgment will not verify the completeness or accuracy of the proposals.

mailto:david.field@gsa.gov

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A. SOLICITATION/CONTRACT FORM

A.1 STANDARD FORMS: SF 1449 (REFER TO ATTACHMENT 4)

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B. SERVICES, ORDERING AND PRICES

B.1 DESCRIPTION OF SERVICES

This is a Performance Work Statement. The Contractor shall provide all management, supervision, labor, materials, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure effective performance of custodial and related services, as described herein.

B.2 TERM OF CONTRACT

After award, the successful offeror will be given a written Notice to Proceed and shall provide custodial and related services for a twelve-month period commencing on the day specified in the Notice to Proceed. Work under this contract is expected to commence on or about July 1, 2024. It is the intent of the Government that the Notice to Proceed will provide for at least 30 working days preparation time before commencement of work. The Government shall have the unilateral option of extending the term of this contract for four (4) consecutive additional periods of one (1) year each.

B.3 SERVICE CONTRACT ACT ASSUMPTIONS

Contractors shall price the contract by assuming the minimum hourly wages and fringe benefits established by the Administrator, Wage and Hour Division, U.S. Department of Labor or Collective Bargaining Agreement (CBA), for the initial period of performance and will apply to the entire performance period of the contract. The minimum wage rates and fringe benefits applicable to the initial period of performance are outlined in the incorporated wage determination.

Contract price(s) can be adjusted upward or downward effective on each anniversary date of the contract in accordance with the clause contained in Part II, Section I, FAR 52.222-43, FAIR

LABOR STANDARDS ACT AND SERVICE CONTRACT LABOR STANDARDS - PRICE

ADJUSTMENT (MULTIPLE YEAR AND OPTION CONTRACTS) (AUG 2018), with the incorporation of an updated wage determination or collective bargaining agreement.

B.4 CUSTODIAL AND RELATED SERVICES, BASIC SERVICES

PROPOSAL: Complete and submit Attachment 3, the Schedule B Price Schedule.

B.5 ORDERING LIMITATIONS (Task Orders)

Additional services will be issued on a task order basis; all other services are standard, fixed services. Orders for additional service(s) up to $2,500.00 may be placed, and payment processed using certified invoice procedures or a GSA credit card. Orders that exceed $2,500.00 may be placed or confirmed by issuance of a GSA Form 300, Order for Supplies or Services. The GSA Form 300 will describe the service(s) to be provided and will establish, excluding emergencies, the maximum number of hours for which the contractor will be compensated. Payments on a GSA credit card may not exceed the cardholder's single purchase limit.

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C. DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 Objectives and Scope This is a Performance Work Statement (PWS) for Custodial and Related Services for the Federal Building (CA0093ZZ) located at 50 United Nations Plaza, San Francisco, CA 94102. This PWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor). The contract consists of two major functional areas:

Standard and Above Standard services. All, or part of, the successful offeror’s Proposal Package may be incorporated into the contract.

The Contractor shall closely monitor all aspects of the work, identify deficiencies, and implement corrective action, without reliance on Government oversight. Custodial and related services provided by the Contractor are arranged and contract administration is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s regional leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives. Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

All references incorporated herein as Web sites (URLs) are accurate as of September 2020 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.1.1 The Contractor Shall

⮚ Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, except to the extent any of the supplies may be furnished directly by the Government under the contract, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract. The building(s) shall be fully staffed, beginning the first day of work under the contract and throughout the entirety of the contract, unless authorized by the Contracting Officer (CO) or their designee.

⮚ Maximize the use of goods, products and materials that are produced in the United States. Telecom equipment must be in compliance with the John S. McCain National Defense Authorization Act (NDAA) for Fiscal Year 2019, specifically NDAA 889. NDAA 889 requirements are explained further in Section H.10.

⮚ Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, permits or ordinances.

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⮚ Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

⮚ Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

⮚ Implement an effective Quality Control Plan (QCP).

⮚ Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

⮚ Keep the CO or their designee informed of current status of the work being performed, provide work schedules, and provide other pertinent information needed.

⮚ Reduce the environmental impacts of work performed under this contract by using environmentally sound practices, processes, and products.

⮚ Provide training/certifications for their employees that stress stewardship and effective communication in cleaning practices. Current information on stewardship, training, educational materials and other issues can be found on the web sites including but not limited to Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s website (www.issa.com).

⮚ Coordinate with the Contracting Officer’s Representative (COR) and tenants who have restricted access spaces.

⮚ Adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this PWS.

C.1.2 Cleaning Hours Cleaning shall take place between the hours of 6:00 a.m. and 9:00 p.m. at 50 United Nations Plaza (CA0093ZZ). Cleaning shall take place between the hours of 5:30 a.m. and 11:30 p.m.

The hours shall not be changed unless authorized by the CO or their designee. The Contractor shall provide sufficient staffing and means to respond to service requests during the building(s) normal operating hours, stated on the Building Information Sheet in Exhibit J1. The performance of disruptive services, including, but not limited to, vacuuming, carpet shampooing, floor waxing, shall be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after normal building operating hours. If the Contractor is unsure as to whether an activity will be disruptive, they should check with the COR before proceeding. The Contractor shall submit a cleaning schedule that details when each cleaning activity will be performed, and what equipment will be used to perform the activity to the COR. Nighttime cleaning is also authorized.

C.1.3 Sustainable Cleaning The Contractor is required to conduct custodial and related services utilizing industry best practices and guiding principles to minimize the Government’s environmental footprint.

The Contractor and their personnel shall employ practices and use products and equipment that are energy-efficient, water-efficient, minimize material resource use, and optimize indoor air quality. Examples of such practices include:

➢ Communicating the building’s sustainability performance goals and requirements, as directed by the CO or their designee.

➢ After cleaning or leaving a room that is unoccupied, turn off lights and water faucets.

➢ Closing window blinds when practical, especially in the summer, over long weekends, and during extended closures of the building.

➢ Turning off equipment when not in use. [Note: The Contractor shall never turn off or unplug Government equipment in the space they are cleaning without prior written approval by the CO or their designee. The Contractor must ensure that workers do not http://www.astm.org/ http://www.issa.com/

[16] adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.]

➢ Notifying the CO or designee of any observed water leaks.

➢ When replacing existing equipment, strive to acquire replacement equipment in the top 25% of efficiency as per the Energy Star guidelines.

➢ Employing practices that reduce dependency on non-renewable sources of energy.

C.2 Product Requirements When a disinfectant product is used, it must be an Environmental Protection Agency (EPA)-registered product or another product containing the same active ingredient(s) at the same or greater concentration and, to the maximum extent practicable, be EPA Design for the Environment (DfE)-certified. A list of disinfectants that are both EPA-registered and DfE-certified is at https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants. The Contractor must use the disinfectants in accordance with directions provided by the manufacturers. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the manufacturer when cleaning. The Contractor shall select and track cleaning product and materials purchases as described herein.

C.2.1 Sustainable Product Standards

Cleaners and hand soaps provided by the Contractor under this contract must be USDA BioPreferred® certified. In addition, they must be certified to one of the following ecolabels in order to ensure they contain no intentionally-added per- and polyfluoroalkyl substances (PFAS):

• EPA Safer Choice

• Green Seal® GS-37

• Green Seal® GS-41

• Green Seal® GS-53

Bathroom tissue and paper towels must meet EPA’s Comprehensive Procurement Guideline’s (CPG’s) minimum post-consumer recycled content percentage (20% for bathroom tissue and 40% for paper towels) or be Green Seal® or ECOLOGO® certified.

As noted in FAR clause 52.208-9, the Contractor must use Ability One (“Skilcraft”) consumables purchased from Ability One Suppliers unless the Contractor has notified the CO and the CO has obtained an exception. If the Contractor cannot acquire a product meeting the sustainability requirements listed above from any source competitively within a reasonable time frame, meeting reasonable performance standards, or at a reasonable price, the Contractor shall provide the CO or COR with a short, written justification for a proposed exemption.

C.2.2 Proof of Compliance 15 days prior to the start of contract performance, the Contractor shall submit to the CO or their designee a product list and, for each product, proof of compliance with the sustainable product requirements. Contractors may show proof of compliance by providing an ecolabel compliance certificate, a screenshot of a product description showing compliance, or other method deemed acceptable by the Government.

https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants https://www.epa.gov/pesticide-labels/dfe-certified-disinfectants https://www.acquisition.gov/far/52.208-9 https://www.abilityonecatalog.com/cleaning-janitorial-supplies/category/aoc_cat03 https://www.abilityone.gov/distributors/independent.html

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C.2.3 Sustainable Cleaning Plan The Contractor shall submit a sustainable cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building- specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and sustainable cleaning quality control processes. The Sustainable Cleaning Plan is due to the CO or their designee within 15 calendar days before the start of the contract.

The Contractor shall also ensure that: (a) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/. (b) Cleaner products that require dilution are used whenever possible as compared to ready-to-use products. Dilution control equipment should be utilized to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.2.4 Hazard Communication Plan The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29 C.F.R. § 1910.1200. The plan will list all chemical products proposed to be used in the performance of the contract and include current Safety Data Sheets (SDS) for each product. The plan shall include documentation of training for all Contractor staff in the plan and the hazard communication standard. The plan shall also identify the method of labeling the Contractor will use for all chemical product containers, including secondary dispensing containers used on site. The standard requires the Contractor to maintain a copy of their written Hazard Communication Plan onsite and it must be readily available to employees. The Hazard Communication Plan is due to the CO or their designee within 15 calendar days after the start of the contract. The sustainable cleaning and hazard communication plans may be combined into a single document at the discretion of the Contractor.

C.2.4.1 Safety Data Sheets All new products used during the life of the contract must have Safety Data Sheets (SDS) provided to the CO or their designee prior to bringing and/or using these products on site. The Contractor shall use only commercially available products that meet Federal, State, and local codes.

The Contractor shall maintain the SDS in a location accessible to all employees and shall advise the CO or their designee of its location. The SDS shall be available for inspection by the CO or their designee upon request. The Contractor shall take every precaution to ensure that environmentally sustainable products are used. Information can be obtained from Federal, State, and local agencies concerning safe chemical cleaning materials. An inventory list of products to be used under this contract shall be provided to the CO or their designee. This list shall be updated as necessary, with a copy provided to the CO or their designee, throughout the term of the contract. The CO or their designee shall contact the Contractor immediately if any item is deemed inappropriate for use under this contract.

https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/ https://carpet-rug.org/testing/seal-of-approval-program/certified-vacuums/

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C.3 Standard Services

C.3.1 Interior Services The Contractor shall provide interior standard services for the work items listed below.

C.3.1.1 Floor Care The Contractor shall provide a floor maintenance schedule as part of their cleaning schedule to the CO or their designee in accordance with The Contractor’s Submittals/Deliverables Chart. The floor maintenance schedule must outline routine, periodic, and restorative tasks (stripping and refinishing).

Bare Floors: Floors, base moldings, and grout shall be clean, free of debris and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance. Sani-glazed floors shall be maintained in accordance with the manufacturer’s instructions to include annual maintenance.

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s). Floors, surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be clean with no marks from the equipment. There shall be no visible buildup of finish in corners or crevices.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms and Childcare centers shall not be used to clean any other areas.

➢ Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices. The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO

CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS BE USED

ON ACBM FLOORING.

➢ ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

➢ Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material.

➢ Granite, Marble, and Terrazzo Floors: All applicable floor areas shall be maintained in accordance with the manufacturer's recommendations.

➢ Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

➢ Wood Floors: Water solutions shall not be used on wood flooring. There shall be no dry stripping methods used on wood flooring.

➢ Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices and spots shall be eliminated. There shall be no evidence of burns or wax build-up in corners or crevices.

➢ Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas. The applied finished area shall have a uniform luster.

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➢ Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

C.3.1.2 Carpets and Rugs Extraction (Public Areas Only): Spills, crusted materials and removable spots shall be removed.

Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold and is responsible for any remediation that may be required. Moving of furniture and equipment is to be coordinated with the CO or their designee. Any furnishings or equipment moved are to be returned to their original positions.

Spot Cleaning: A spot is defined as approximately 12” X 12”. Carpet surfaces shall be free of removable spots, soiled traffic patterns, debris, gum, and crusted materials.

Vacuuming: Carpet surfaces shall be vacuumed to remove dirt, dust, and other debris.

Vacuuming shall be done at a frequency that protects the carpets integrity and to reduce carpet wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval Program.’

C.3.1.3 Floor Mats and Runners The Government shall furnish all mats and runners. The CO or their designee shall approve all mats and runners including mat size, type, and placement.

Mats and runners shall be laid out as specified by the CO or their designee at main entrances, main lobbies, main and secondary corridors at all times. Replacement mats and runners shall be the same type as the original mats and runners. Mats and runners shall be free of spots, soiled traffic patterns, gum, and crusted materials. They shall be cleaned in accordance with the manufacturer's instructions. Any Government provided mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’ When the procurement of new mats and runners is necessary, the Contractor shall adhere to ABAAS requirements.

The use of larger mats and runners, where appropriate, as opposed to several smaller mats and runners, is preferred to eliminate overlapping and to reduce potential tripping hazards.

In the event of wet or inclement weather, mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.3.1.4 Restrooms, Shower Rooms, and Locker Rooms All areas shall be cleaned in accordance with the applicable standard service requirements outlined in Section C.3.1. These areas and surfaces shall be cleaned and disinfected using EPA registered disinfectants that are effective against COVID-19 (EPA registered). Partitions, doors, vents, sills, and walls shall have no dirt, bodily fluids, waste, and graffiti. Shower curtains shall

[20] be cleaned and free of mold and dirt. Shower liners present in locker rooms shall be cleaned and free of mold and dirt. Shower liners shall be replaced at the Contractor’s expense and at a minimum of annually. Locker exterior surfaces shall be free of dust and streaks.

Avoid cleaning of equipment in laboratories and health units that could result in damage to any surface or that could cause contamination with chemicals or infectious materials. Cleaning shall only be performed for areas and surfaces identified in writing by those responsible for managing the laboratories and health units. The Contractor shall submit a safety plan for approval by the CO or their designee.

All areas shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Dispensers: The Government shall provide dispensers, including dispensers in tenant break rooms. The Contractor shall replenish supplies and fill dispensers as a standard service. Any Contractor provided dispensers must be approved by the CO or their designee prior to installation. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements, and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense. The Contractor shall provide dispenser batteries. In facilities where the O&M Contractor is responsible for dispenser installation, the Contractor will work with the O&M Contractor to ensure dispensers are installed in the proper location. All dispensers installed at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act Accessibility Standards (ABAAS section F205) to ensure use by people with disabilities.

Receptacles: The Government shall provide receptacles. The Contractor, with proper training in blood borne pathogens, shall wear disposable gloves to empty, clean, and disinfect all sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags.

Equipment: All vinyl surfaces of exercise equipment and exercise mats shall be wiped clean and have no dust, dirt, and spots. Cleaning shall be performed under and around without moving or lifting items.

C.3.1.5 Fixtures All fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall be cleaned and disinfected. All fixtures shall maintain a high level of luster and have no dirt, mold, mildew, streaks, or encrustation.

Drinking Fountains/ Bottle Filling Stations: All fountains and bottle filling stations shall be cleaned, disinfected, free of dirt, watermarks, and other debris or encrustations.

C.3.1.6 Surfaces Horizontal Surfaces: Routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent. All horizontal surfaces (within approximately 10 feet from the floor) shall be wiped clean and free of dust, dirt, or smudges.

Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

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Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, doorknobs, door frames, kick plates, etc.) shall be wiped cleaned and have no dirt, dust, streaks, spots, or smudges.

Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 12 feet from the floor) shall be cleaned and free of dirt, dust, streaks, smudges, watermarks, spots, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be cleaned and have no dirt, streaks and shall not be cloudy.

C.3.1.7 High-Touch Surfaces and Automatic Hand Sanitizer Dispensers (Stand Alone)

The Contractor must routinely wipe down all solid, high-touch (frequently touched) surfaces with cleaning products containing soap or detergent that meet the sustainable product standards in Section C.2.1 and C.2.2 in this specification. This requirement is compliant with guidance issued by Centers for Disease Control and Prevention (CDC), which include the routine cleaning of all high-touch (frequently touched) surfaces. The Contractor must wear disposable gloves (e.g., latex or nitrile), facemasks (if applicable) and any additional required personal protective equipment as recommended by the product manufacturer when cleaning. Cleaning products and application should be chosen so as not to damage interior finishes or furnishings, including GSA’s fine arts collections and murals, and historic materials and finishes. “Routinely,” for purposes of this scope, is defined as being in accordance with applicable guidance from the CDC but shall not be less frequently than once daily or once per shift where custodial services are provided for during more than one shift. Daily is defined as the normal operating hours where the custodial contractor is currently performing the standard services.

Examples of high-touch (frequently touched) surfaces include, but are not limited to the following: handrails, doorknobs, access control panels, light switches, countertops, water faucets and handles, elevator buttons, sinks, toilets and control handles, tabletops, restroom stall handles, toilet paper and other paper dispensers, door handles and push plates, and water cooler and drinking fountain controls.

Individual occupant agencies, not the custodial contractor, are responsible to provide their own products (such as disposable wipes) and to perform cleaning and/or disinfecting of their agency-owned equipment, such as telephones, computers, keyboards, docking stations, computer power supplies, computer mouse devices, personal fans and heaters, and desk lighting.

For automatic hand sanitizer dispensers (stand-alone), the Contractor shall maintain and replenish the sanitizing solution in the dispensers as a standard service. The sanitizing solution shall be compatible with the dispenser's manufacturer's requirements. Maintenance of the dispensers shall include purchasing new batteries as they expire. If replacement or repair of dispenser or parts are required, written notification to the COR is required within 24 hours.

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The following is the location(s) of the automatic hand sanitizing dispensers in common public areas throughout the buildings and/or facility:

Building Number Floor Location

CA0093ZZ Basement Gym

CA0093ZZ 1st Main Entrance

CA0093ZZ 1st Cafeteria

C.3.1.8 Walls All wall surfaces shall be cleaned and free of dirt, spots, smudges, and marks. Cleaning shall not cause discoloration.

C.3.1.9 Trash and Wastebaskets All trash and recycling (including restrooms) shall be collected and removed to a location designated by the CO or their designee. All collected trash, recycling, and organic material (compost) shall be placed in their respective bins for removal from the premises. The custodian Contractor shall notify the CO or their designee for any cross contamination of the trash (landfill), recycling, and organic waste (compost). Trash and recycling containers shall be emptied, kept clean, and odor-free. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

C.3.1.10 Elevators, Escalators and Stairways Door Tracks: Tracks shall be cleaned and free of dirt, built up grime, and other matter.

Exterior and Interior Car Surfaces: Surfaces shall be cleaned and have no marks, streaks, or smudges. Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster.

Exposed Surfaces, Treads, Risers, and Landings: Stairways, escalators, entrances, landings, railings, risers, ledges, elevator panels and buttons (inside and outside of the elevator cab), grills, doors, radiators, and surrounding areas shall have no dirt, litter, residue, or grime.

C.3.1.11 Interior Window Washing The windows shall be cleaned and free of dirt, streaks, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped clean and free of drippings.

Windows shall be cleaned once per year. Cleaning frequencies requested by a tenant that are above the ‘once per year’ standard shall be completed on a reimbursable basis and be approved by the CO or their designee. Exterior and interior window washing shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film, the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods. The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State, and local regulations.

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C.3.1.12 Blinds and Coverings (Not Including Drapes, Curtains, and Unique Coverings) Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean and have no dust and spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

C.3.1.13 Reserved

C.3.1.14 Historic Buildings At 50 United Nations Plaza (CA0093ZZ), the Contractor shall work with the CO or their designee to identify materials in historic buildings that require special care. Decorative surfaces should not be cleaned, adjacent surfaces should only be disinfectant wiped (no spraying), and acids, peroxides, alcohol, and chlorine bleach should not be used on historic materials. Also, the CDC and EPA do not endorse the use of fogging applications. The Contractor shall use EPA registered disinfectant products in accordance with directions provided by the manufacturer.

The Contractor shall work with the CO or their designee and Regional Historic Preservation Officer to determine the best way to ensure that regular maintenance does not harm historic materials and finishes.