Solicitation BidNet Notice - RFP City of Pontiac [Professional Network I.T. Support Services] [25-RFP-0094].pdf

CITY OF PONTIAC

NOTICE OF REQUEST FOR Proposal (RFP)

Professional IT Network Support Services – Request for Proposal

2025-RFP-0094

Note to Vendors:

This is a summary notification. The complete Request for Quote (RFQ), including all attachments, addendums, and award information, will be provided through OpenGov.

All suppliers wishing to do business with the City of Pontiac must now register to use the OpenGov platform in order to continue receiving solicitation notifications and submitting proposals. Please visit https://procurement.opengov.com/portal/pontiac-mi to complete your registration, view solicitation attachments, submit clarification questions and bid responses via the OpenGov Purchasing System.

Solicitation Schedule:

Solicitation Schedule Date / Time

Solicitation Posted Date: September 22, 2025

Question Submission Deadline: October 3, 2025, 4:00pm

Question Response Deadline: October 8, 2025, 4:00pm

Response Submission Deadline: October 14, 2025, 4:00pm

This Solicitation Schedule is subject to change. All changes will be posted within the OpenGov Purchasing System.

Summary Project Request and Background

This RFQ (and any attachments) are available on https://procurement.opengov.com/portal/pontiac-mi.

The City of Pontiac is seeking qualified vendors to provide professional I.T. support services that include system administration, network management, help desk services, hardware and software support, cybersecurity monitoring, and overall technology consultation. The selected service provider will work closely with City staff to ensure the continuity, security, and efficiency of the City’s information technology systems. This support will enhance operational effectiveness, minimize downtime, and provide the City with the technical expertise needed to address current needs and plan for future technological advancements.

The City of Pontiac relies on robust and reliable information technology systems to support its daily operations, deliver essential public services, and ensure efficient communication across departments. As technology continues to evolve, the City requires professional I.T. support services to maintain, secure, and optimize its network infrastructure, hardware, software applications, and user support functions. Ensuring data integrity, cybersecurity compliance, and system reliability is critical to supporting municipal operations, enhancing service delivery to residents, and enabling long-term growth.

Thank you for your interest in this solicitation. We look forward to your participation.

Please contact with any questions regarding this solicitation notice: purchasing@pontiac.mi.us https://procurement.opengov.com/portal/pontiac-mi https://procurement.opengov.com/portal/pontiac-mi mailto:purchasing@pontiac.mi.us