Solicitation 36C26323Q0418_2.docx

36C26323Q0418

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

636-23-2-8046-0029 438-23-2-1384-0184

05-23-2023 Chelsea Henize Himes 402-995-4232 05-30-2023 10:00

CDT

36C263 Department of Veterans Affairs

NETWORK 23 CONTRACTING OFFICE

316 Robert Street N. STE. 506 St. Paul MN 55101

X

517810 $40 Million

N/A

Department of Veterans Affairs Iowa City VA, 601 Hwy 6 W, Iowa City, IA 52246 Sioux Falls VA, 2501 W 22nd St, Sioux Falls, SD 55417

NETWORK 23 CONTRACTING OFFICE

316 Robert Street N. STE. 506 St. Paul MN 55101

Y

Financial Services Center Via the Tungsten Network Reference VAAR 852.232-72

See CONTINUATION Page Town hall teleconference services to support the Sioux Falls and Iowa City VA Medical Centers in Sioux Falls, SD and Iowa City, IA.

Period of Performance: 06/01/2023 to 05/31/2024 plus four 1-year option periods.

This is a set-aside for Service Disabled Veteran Owned Small Businesses (SDVOSB). It will be conducted as a tiered evaluation for small businesses, starting with SDVOSBs.

Contractors are responsible for the correct SCA Wage and Determination classifications of workers and compliance with all wage and hour laws.

Prospective offerors must be verified as a small business in the evaluation tier for which they are applying, and have an active SAM registration at the time of the offer and upon award.

This Solicitation will result in a Firm Fixed Price contract Offerors must complete Sections B.1, B.3, C.5, and C.7.

438-3630152-1384-840100-2580-010043195 438-23-2-1384-0184 438-one

Angela Stewart

VA-VHA-RPOC-2022-19642

636-3630152-8046-840100-2424-040040128 636-23-2-8046-0029 636-

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

(Continuation from Standard Form 1449, block 18A.)

1. CONTRACT ADMINISTRATION. All contract administration matters will be handled by the following individuals:

a) Contractor Information Company Name and Address: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

SAM Unique Entity ID Number: __________________________________________

Contact Person(s) Name: _______________________________________________

Contact Person(s) Email: _______________________________________________

Contact Person(s) Telephone: ___________________________________________

b) Government Information Chelsea Henize Himes Contract Specialist Department of Veterans Affairs Network Contracting Office 23 (NCO 23) 2501 W. 22nd Street Sioux Falls, South Dakota 57105

2. CONTRACT REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with FAR 52.232-33, Payment by Electronic Funds Transfer – System for Award Management, and VAAR 852.232-72, Electronic Submission of Payment Requests.

3. INVOICES: Invoices shall be submitted in arrears. Submission will be quarterly for the previous quarter of the period of performance and no later than 15 calendar days after the close of the period of performance being invoiced for. Invoices shall be based on the applicable fixed rates for services provided to VA as in accordance with the contract terms and conditions. The VA Technical Representative (VATR) will review all invoices submitted. Invoices shall by submitted for only those services received and deemed acceptable by VA.

4. GOVERNMENT INVOICE ADDRESS: All invoices shall be submitted by the contractor via the Tungsten Network (previously OB10) electronic invoicing system. Refer to the Tungsten Network website at http://www.tungsten-network.com/us/en/veterans-affairs-us/ for additional information for system registration, user guides, and help desk contacts.

5. ACKNOWLEDGEMENT OF AMENDMENTS: The offeror acknowledges receipt of Amendments to the Solicitation numbered and dated as follows:

6. Government Employee Ownership: The Contractor shall indicate if it is owned or controlled by a Government employee (check if applicable).

_______Yes, the offering firm is owned or controlled by a Government employee.

7. Security Requirements: The Contractor shall comply with all VA privacy and security requirements, including Handbook 6500.6. The VATR shall coordinate with the Contractor to ensure such requirements are met. This requirement is applicable to all subcontractor personnel requiring access.

8. Documenting Performance: The VA may document contract performance. Any report may become a part of the supporting documentation for any contractual action and preparing annual past performance using the Contractor Performance Assessment Reporting System (CPARS) at https://www.cpars.gov. In the event the CO issues a Contract Deficiency Report (CDR), the Contractor shall acknowledge receipt of the CDR in writing within one (1) business day of receipt and provide a response with a corrective action plan to the CDR within one (1) week of receipt.

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B.2 STATEMENT OF WORK

I. Title: Town Hall Teleconference services to support Iowa City and Sioux Falls VA Medical Centers

II. General Overview: Several laws and directives require that Iowa City and Sioux Falls VA Health Care Systems’ provide regular opportunities for Veterans Affairs (VA) patients and stakeholders to obtain information, ask questions, provide feedback, and interact with health care system employees. The objective of this acquisition is to substantially increase veteran and stakeholder participation and engagement in town hall meetings, by using web-based teleconferencing services. By increasing participation, VA Health Care System staff, in both Iowa City and Sioux Falls, will be able to share information and obtain feedback from veterans and stakeholders more effectively and efficiently.

III. Place of Performance: Iowa City VA Medical Center, 601 Highway 6 W, Iowa City, IA 52246; and Sioux Falls VA Medical Center, 2501 W 22nd St, Sioux Falls, SD 57105.

IV. Period of Performance:

This will be a single award Firm Fixed Priced Contract for overall period of performance of 06-01-2023 to 05-31-2028. There will be one (1) base year and up to four (4) option years for this contract:

Exercise of option years will be made at Government’s discretion based on continued need for services, Contractor performance, and availability of funds in a given fiscal year.

V. Scope of Work: The contractor shall provide all resources necessary to meet the teleconferencing system requirements and accomplish the tasks and deliverables described in this Statement of Work (SOW). Four times per calendar year (i.e. quarterly), the contractor shall coordinate with ICVAHCS personnel to conduct town hall teleconferences during which up to sixty-thousand veteran and stakeholder telephone numbers will be contacted and connected to a shared teleconference simultaneously. An overview of the teleconferencing system requirements, as well as tasks and deliverables, to be provided by the contractor include:

a. Teleconference schedule coordination with Iowa City and Sioux Falls VA Health Care System (VAHCS) staff; Robo-calls 24 hours prior to scheduled events; System training for VAHCS staff; Interactive Voice Response (IVR) capability; Outbound simultaneous call-and-connection capability (typically around 10,000 numbers per teleconference, but must have the capability to occasionally dial up to 60,000 numbers per teleconference); Toll-free Inbound call capability; Pre-recorded voice message capability; Live speak with question and answer capability; Live phone keypad/touch-tone polling capability; Participant voicemail option capability; Web-based VAHCS staff management dashboard; Web-based VAHCS staff chat capability; Technical Support; Post-teleconference statistical reports; and Digital audio recording of teleconferences.

VI. Specific System Requirements

a. Interactive Voice Response (IVR). The contractor will provide a hosted Interactive Voice Response (IVR) technology solution that will allow veterans and stakeholders to participate in, and interact with, VAHCS employees through the use of voice and Dual-Tone Multi-Frequency (DTMF) tones input via telephone keypad. The IVR technology will provide each of the teleconference system requirements outlined in this Statement of Work (SOW). The IVR technology will present a fully integrated and professional interface to participant users.

b. Outbound Calling. The technology solution provided by the contractor will have the capability to outbound autodial or 'robo-call' at least 20,000 veteran and stakeholder telephone numbers simultaneously at the start of each teleconference and connect all participants to the teleconference in real-time. The exact number of telephone numbers dialed for each teleconference will vary and the list will be provided and/or verified by the VAHCS prior to each teleconference. The list will be provided by the VAHCS and the contractor will format to their system requirements ensuring no duplicate or invalid telephone numbers will be called.

c. Number of Calls to be Dialed and Connected. It is important for contractors to understand that offers should be based, in part, on providing a total of four teleconferences per period of performance (i.e. approximately quarterly, four times per year) with the option to add additional tele-town halls as needed. While a typical teleconference requires approximately 10,000 outbound dialed and connected calls, the contractor must have the capability to dial and connect up to 60,000 calls one time per period of performance (i.e. one time per year).

d. Pre-recorded Voice Messages. The contractor will coordinate with VAHCS staff to script and pre-record all required voice messages (e.g. meeting invitation, voicemail, survey questions, instructions, etc.) prior to each teleconference.\

e. Live Speak with Questions and Answers. The contractor will provide the technical capability for participants to be able to speak, and ask or answer questions, during the teleconference as controlled by VAHCS staff using the web-based dashboard interface. The capability provided must allow VAHCS staff the ability to screen, approve and rank-order callers who wish to speak or ask questions. These callers must be able to indicate their interest in speaking through a designated phone keypad/touch-tone response. The capability must also provide callers with the ability to leave a voicemail at the conclusion of the call, and automatically if not selected to live speak or ask a question after indicating their desire to do so with one of the VAHCS telephone screeners offline.

f. Live Polling Capability. The contractor will provide the technical capability for VAHCS staff to ask live polling questions of participants at any time during the teleconference. Participants will answer questions through their telephone keypad/touch-tone response. Real-time tabulated answers to survey questions must be available to VAHCS staff through the web-based dashboard interface.

g. Participant Voicemail Option Capability. The contractor will provide the technical capability for teleconference participants to leave a voice mail, at the conclusion of call, with a question, comment or request for follow-up contact by VAHCS staff. This will be accomplished via telephone keypad/touch-tone response.

h. Staff Management Dashboard. The contractor will provide VAHCS staff the technical ability to fully manage the teleconference via a web-based dashboard interface. The dashboard interface will include call screening, queueing, text notes, participant prioritization/ordering, 'unmute'/activation into the live call, real-time data reporting of call statistics/polling responses and the ability to end the teleconference.

i. Staff Chat Capability. The contractor will provide VAHCS staff the web- based dashboard technical capability to be able to text chat as a group, or privately, during teleconferences. This solution will aid VAHCS staff in managing the teleconference.

VII. Tasks

a. Schedule Coordination. The VAHCS will coordinate with contractor to schedule town hall teleconferences four times/year (i.e. quarterly) and as needed on dates, and at times, as determined by VAHCS.

b. Teleconferences Duration. It is not possible to precisely project how long each teleconference may last; therefore, the contractor must ensure that services being provided for each teleconference not end until VAHCS staff determine that a particular teleconference has concluded.

c. System Training. The contractor will provide initial comprehensive teleconference system training to VAHCS staff prior to the first scheduled town hall teleconference. The contractor will provide subsequent training as required and requested by VAHCS.

d. TMS Training. The contractor will complete TMS training course “TMS 20939 No Access” before beginning performance of services.

e. Technical Support. The Contractor will provide sufficient technical support personnel and services, throughout all phases of each teleconference, to ensure professional and technically defect-free town hall teleconferences. The contractor will provide technical support covering all system capabilities, tasks and deliverables outlined in this Statement of Work (SOW).

VIII. Deliverables

a. Timely submission of deliverables and reports is essential to conducing successful town hall teleconferences as well as successfully completing the requirements of this contract. Contractor will provide all deliverables according to the media format and schedule, required by VAHCS, as described in the following table, unless otherwise agreed upon by the contractor and VAHCS.

b. Schedule of Deliverables

NLT Date-and-Time of Scheduled

c. Statistical Reports. Statistical reports will include but are not limited to: participant identification data; participant questions; survey questions and answers; telephone numbers reached and not reached; data on levels of participation throughout the teleconference. VAHCS and the contractor will mutually determine and agree on what data will be provided in the statistical reports.

d. All deliverables listed above will be accomplished and/or provided, or made available to, the designated VAHCS point of contact(s) by the respective Due Date listed in the table.

e. All information and data related to this contract that the contractor gathers or obtains shall be both protected from unauthorized release and considered the property of the government. The contracting officer will be the sole authorized official to release verbally, or in writing, any data, deliverables, or other written or printed materials pertaining to this contract. Press releases, marketing material, or any other printed or electronic documentation related to this contract must not be publicized without the written approval of the contracting officer.

IX. Meetings

a. Post-Award Kickoff Meeting to be held within ten business days of contract award, the contracting officer will conduct a post-award kickoff meeting via teleconference or a web-based product (e.g. Teams or Webex). The specific date and time of the meeting to be mutually agreed upon among the parties.

b. Contract Status Review Meetings will be held periodically to review contract status. Specific dates and times of such meetings to be mutually agreed upon by the parties.

X. Business Associate Agreement (BAA):

a. This contract involves the use of Personal Health Information (PHI), and therefore a Business Associate Agreement (BAA) shall be required between VA and the Contractor The BAA, attached in Section D below, must be signed by the Contractor no later than five business days after award.

b. The Contractor shall follow all VA rules and regulations regarding information security to prevent disclosure of sensitive information to unauthorized individuals or organizations.

c. The Contractor may have access to Protected Health Information (PHI) and Electronic Protected Health Information (EPHI) that is subject to protection under the regulations issued by the Department of Health and Human Services, as mandated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA); 45 CFR Parts 160 and 164, Subparts A and E, the Standards for Privacy of Individually Identifiable Health Information (“Privacy Rule”); and 45 CFR Parts 160 and 164, Subparts A and C, the Security Standard (“Security Rule”). Pursuant to the Privacy and Security Rules, the Contractor must agree in writing to certain mandatory provisions regarding the use and disclosure of PHI and EPHI.

d. The Contractor shall have access to some privileged and confidential materials of VA. These printed and electronic documents are for internal use only, are not to be copied or released without permission, and remain the sole property of VA. Some of these materials are protected by the Privacy Act of 1974 (revised by PL 93-5791) and Title 38. Unauthorized disclosure of Privacy Act or Title 38 covered materials is a criminal offense.

e. The Contracting Officer (CO) shall be the sole authorized official to release in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this contract. The Contractor shall release no information. Any request for information relating to this contract presented to the Contractor shall be submitted to the CO for response.

f. Contractor personnel recognize that in the performance of this effort, Contractor personnel may receive or have access to sensitive information, including information provided on a proprietary basis by carriers, equipment manufacturers and other private or public entities. Contractor personnel agree to safeguard such information and use the information exclusively in the performance of this contract. Contractor shall follow all VA rules and regulations regarding information security to prevent disclosure of sensitive information to unauthorized individuals or organizations as enumerated in this section and elsewhere in this Contract and its subparts and appendices.

g. Contractor shall limit access to the minimum number of personnel necessary for contract performance for all information considered sensitive or proprietary in nature. If the Contractor is uncertain of the sensitivity of any information obtained during the performance this contract, the Contractor has a responsibility to ask the CO.

h. Contractor shall train all of their employees involved in the performance of this contract on their roles and responsibilities for proper handling and nondisclosure of sensitive VA or proprietary information. Contractor personnel shall not engage in any other action, venture or employment wherein sensitive information shall be used for the profit of any party other than those furnishing the information. The sensitive information transferred, generated, transmitted, or stored herein is for VA benefit and ownership alone.

i. All terminated personnel are denied physical and electronic access to all data, program listings, data processing equipment and systems.

j. C&A requirements do not apply, and a Security Accreditation Package is not required.

XI. Records Management Obligations

a. Applicability: This clause applies to all Contractors whose employees create, work with, or otherwise handle Federal records, as defined in Section B, regardless of the medium in which the record exists.

b. Definitions: “Federal record” as defined in 44 U.S.C. § 3301, includes all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the United States Government or because of the informational value of data in them.

i. The term Federal record:

1. includes Iowa City and Sioux FallsVAHCS records.

2. does not include personal materials.

3. applies to records created, received, or maintained by Contractors pursuant to their Iowa City and Sioux Falls VAHCS contract.

4. may include deliverables and documentation associated with deliverables.

c. Requirements

i. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

ii. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

iii. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.

iv. Iowa City and Sioux Falls VA HCS and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of Iowa City and Sioux Falls VAHCS or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to Iowa City or Sioux Falls VAHCS. The agency must report promptly to NARA in accordance with 36 CFR 1230.

v. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to Iowa City or Sioux Falls VA HCS control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).

vi. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and Iowa City or Sioux Falls VA HCS guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

vii. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with Iowa City and Sioux Falls VAHCS policy.

viii. The Contractor shall not create or maintain any records containing any non-public Iowa City or Sioux Falls VAHCS information that are not specifically tied to or authorized by the contract.

ix. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

x. The Iowa City and Sioux Falls VA HCS owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which Iowa City and Sioux Falls VA HCS shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20.

xi. Training. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take Iowa City and Sioux Falls VAHCS-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training.

d. Flowdown of requirements to subcontractors

i. The Contractor shall incorporate the substance of this clause, its terms and requirements including this paragraph, in all subcontracts under this [contract vehicle], and require written subcontractor acknowledgment of same.

ii. Violation by a subcontractor of any provision set forth in this clause will be attributed to the Contractor.

XII. VETS-4212 Reporting Requirement:

a. Contractor shall complete VETS-4212 reporting in accordance with FAR requirements. Reference:

· FAR 52.222-35, Equal Opportunity for Veterans

· FAR 52.222-37, Employment Reports on Veterans

b. Please refer to https://www.dol.gov/agencies/vets/programs/vets4212 for guidance on completing the required VETS-4212 report.

XIII. Service Contract Reporting:

a. Service Contract reporting, to be completed by the contractor, is required for service contracts and orders as following are checked off under Section C, FAR 52.212-5 (Contract Terms and Conditions Required to Implement Statutes or Executive Orders--Commercial Items):

· FAR 52.204-14, Service Contract Reporting Requirement

· FAR 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (as applicable)

b. The contractor is to report their, and their first-tier sub-contractors’, direct labor hours expended and total amount invoiced for the services performed under a specific contract.

c. The contractor shall report the information via the System for Award Management (SAM) at https://beta.sam.gov. The information is collected through SAM and included in the agency service contract inventory.

d. Contractors shall log in annually to their SAM profile to complete the service contract inventory reporting requirements. Contractors performing on covered contracts must report their information between October 1 and October 31 each year. Agencies are required to review contractor input and work with them to make revisions, if and as necessary, by November 30 each year.

e. Further guidance can be provided by Contracting Officer upon Contractor request.

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 10,000 outbound dialed and connected calls) Contract Period: Base POP Begin: 06-01-2023 POP End: 05-31-2024 PRINCIPAL NAICS CODE: 517810 – All Other Telecommunications PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 20,000 outbound dialed and connected calls)

POP Begin: 06-01-2023 POP End: 05-31-2024

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 10,000 outbound dialed and connected calls)

POP Begin: 06-01-2023 POP End: 05-31-2024

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 60,000 outbound dialed and connected calls)

POP Begin: 06-01-2023 POP End: 05-31-2024

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 10,000 outbound dialed and connected calls) Contract Period: Option 1 POP Begin: 06-01-2024 POP End: 05-31-2025

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 20,000 outbound dialed and connected calls)

POP Begin: 06-01-2024 POP End: 05-31-2025

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 10,000 outbound dialed and connected calls)

POP Begin: 06-01-2024 POP End: 05-31-2025

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 60,000 outbound dialed and connected calls)

POP Begin: 06-01-2024 POP End: 05-31-2025

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 10,000 outbound dialed and connected calls) Contract Period: Option 2 POP Begin: 06-01-2025 POP End: 05-31-2026

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 20,000 outbound dialed and connected calls)

POP Begin: 06-01-2025 POP End: 05-31-2026

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 10,000 outbound dialed and connected calls)

POP Begin: 06-01-2025 POP End: 05-31-2026

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 60,000 outbound dialed and connected calls)

POP Begin: 06-01-2025 POP End: 05-31-2026

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 10,000 outbound dialed and connected calls) Contract Period: Option 3 POP Begin: 06-01-2026 POP End: 05-31-2027

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 20,000 outbound dialed and connected calls)

POP Begin: 06-01-2026 POP End: 05-31-2027

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 10,000 outbound dialed and connected calls)

POP Begin: 06-01-2026 POP End: 05-31-2027

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 60,000 outbound dialed and connected calls)

POP Begin: 06-01-2026 POP End: 05-31-2027

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 10,000 outbound dialed and connected calls) Contract Period: Option 4 POP Begin: 06-01-2027 POP End: 05-31-2028

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Sioux Falls VA Medical Center (approximately 20,000 outbound dialed and connected calls)

POP Begin: 06-01-2027 POP End: 05-31-2028

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 10,000 outbound dialed and connected calls)

POP Begin: 06-01-2027 POP End: 05-31-2028

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

Town Hall Teleconference to Support Iowa City VA Medical Center (approximately 60,000 outbound dialed and connected calls)

POP Begin: 06-01-2027 POP End: 05-31-2028

PRODUCT/SERVICE CODE: DD01 - IT and Telecom - Service Delivery Support Services: ITSM, Operations Center, IT Program/Project Management (Labor)

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SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor…