Sole Source Letter SERVICE - Form.pdf
PDF 93 KB Posted
- Attached to
- DFS Agilent-Sole Source-HK
- Solicitation number
- 23-493ISP-FOREN-B-37453
- Issued by
- Illinois
About this file
The document is a Sole Source Letter from Agilent Technologies, Inc. to the Forensic Sciences Command in Springfield, Illinois. Agilent is requesting to be the sole source provider for the repair, maintenance, and calibration services for their chemical analysis and life sciences instruments. Agilent cites their status as an ISO9000-certified source for factory authorized service, as well as their exclusive access to proprietary software updates, factory authorized training, upgrades, and escalation services. Agilent also highlights their global support capabilities, including local field representatives, 24-hour parts ordering, and factory authorized preventive maintenance procedures.
The related state and local contract opportunity is a notice of intent to award a sole source contract to Agilent for equipment, repairs, maintenance, and service. The hearing for this contract opportunity will be canceled unless an interested party submits written comments or requests a public hearing by June 23, 2023. No other details about the contract, such as pricing, set asides, or funding sources, are provided in the documentation.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Agilent Technologies, Inc.
2850 Centerville Road Wilmington, DE 19808
800 227 9770 telephone 302 993 8954 facsimile www.agilent.com February 14, 2023 Forensic Sciences Command 801 S. 7th Street Suite 900-A Springfield, IL 62703 Dear Timothy Tripp, Agilent Technologies chemical analysis and life sciences instruments are highly technical and very sensitive. Because of their unique technical nature, we recommend that the repair, maintenance and calibration services be performed by Agilent; an ISO9000-certified source for factory authorized service. Service performed by parties other than an Agilent Authorized Support Provider could invalidate Agilent warranties and the terms of the contract proposal. While Agilent Technologies, Inc. cannot submit that it is the only vendor who can supply repair and maintenance services, we can make sole source claims on the following:
Agilent is the sole source for factory-recommended replacement parts Agilent is the sole source provider of Agilent's Proprietary software updates Agilent is the sole source provider of Agilent Factory Authorized training for Agilent Factory Authorized service representatives Agilent is sole source for proprietary factory recommended upgrades and service notes Agilent is the sole source contact for factory authorized escalation services to resolve difficult problems. This includes escalation to Agilent’s factory for expertise and possibly include replacement of an instrument, if deemed necessary by Agilent In addition, here is a list of features that is provided as part of Agilent’s service contract offering:
#1 Hardware support in the industry Independent survey ranked Agilent #1 for compliance services Consistent global support products and delivery Local field representatives in all major metropolitan areas Assigned Account Customer Engineer & Backup Customer Engineer Quality measures for timely response, first visit repair, and customer satisfaction Remote Phone Support from Factory Trained Engineer Local parts inventory with 24-hour hotline ordering capability Call Center support Software telephone support from Factory Trained Engineers Software Update service Field Repair Center for Autosamplers, Integrators, A/D modules, and MSD source cleanings Factory authorized preventive maintenance procedures Database management to ensure routine maintenance and compliance service is completed on time Sincerely, Agilent Technologies Life Sciences Chemical Analysis
File details come from the government source that posted it. Updated .