Sole Source Letter - Activu Annual Support Renewal 2026 - 2027.pdf
PDF 122 KB Posted
- Attached to
- Activu Video Wall Maintenance and Support
- Solicitation number
- 300000235299856
- Issued by
- Missouri
About this file
This is a sole source justification letter from Activu Corporation to the Missouri Department of Transportation regarding the renewal of annual technical support services for the Activu Visualization & Collaboration system installed at the MoDOT St. Louis Transportation Management Center. The letter, dated April 22, 2026, is addressed to Ms. Lori Tackett, Senior General Services Specialist at MoDOT's General Services - Procurement division. The proposed contract period spans one year, from April 19, 2026, through April 18, 2027, and covers maintenance and support for an integrated Activu system featuring a 4-high by 10-wide configuration of 55-inch Planar LCD display panels.
The support offering consists of Activu's "Silver Level Support" package, which includes phone and email support from 8:30 AM to 5:30 PM EST, access to the Activu Customer Support Web Portal for ticket logging and tracking, logistical support for hardware repairs and replacements including shipping and handling, free software upgrades and patches, and one preventative maintenance visit by an Activu System Technician with travel and labor included. Activu Corporation asserts its position as the sole manufacturer and support provider, emphasizing that the proprietary Activu software installed at the facility is designed and developed exclusively by Activu, is not available through any distribution channels, and cannot be supported or maintained by any other trained or licensed resellers or organizations. The letter establishes the justification for sole source procurement based on the integrated design of the system and Activu's exclusive capability to provide consistent, knowledgeable support for the specialized visualization and collaboration platform.
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| File | Type | Posted |
|---|---|---|
| MODOT 0000000300SL_SUPPLIER.pdf |
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Text version
301 Round Hill Drive | Rockaway, NJ 07866 | 1.888.ACTIVU1 activu.com
April 22, 2026
Ms. Lori Tackett Senior General Services Specialist Missouri Department of Transportation General Services - Procurement 830 MoDOT Drive, Jefferson City Missouri 65108
RE: Renewal of the Activu Annual Technical Support Services for the integrated Activu System with a 4 high x 10 wide of 55” Planar LCD Display Wall, from April 19, 2026 through April 18, 2027.
Dear Ms. Tackett, The proposed 1-year support contract period for the Activu system is intended to leverage the investment you have already made in your visualization system and further extend the capabilities of your solution.
The “Silver Level Support” consists of 8:30 AM – 5:30 PM (EST) phone & email support, Access to the Activu Customer Support Web Portal (Ticket Logging/Tracking System), Logistical Support for hardware repairs/replacements (including S&H), free software upgrades for new versions and patches (travel, onsite labor to install software, and training is not included), and One (1) preventative maintenance (PM) visit by an Activu System Technician (Travel & Labor included).
Due to the intricacy of the design and installation of the integrated Activu Visualization & Collaboration system at the MoDOT St. Louis Transportation Management Center (TMC), which consists of the Activu software and associated hardware, it is critical that Activu provides the on-going support and updates to the system and software in a consistent fashion. While all the existing hardware is non-proprietary, commercial-off-the-shelf components, Activu Corporation possesses an in-depth knowledge of these designs and intended usage. The Activu software that is installed and currently running at the MoDOT St.
Louis Transportation Management Center (TMC) is designed and developed by Activu Corporation. This software is not available to anyone except the end user who purchases it. Activu does not resell the software or integrated systems through any distribution channels, and there are no trained or licensed resellers or organizations that are capable of integrating, supporting, troubleshooting and repairing the Activu software or Activu integrated systems.
This letter is to verify that Activu Corporation, located at 301 Round Hill Drive, Rockaway, NJ 07866, is the sole manufacturer and support provider for the integrated Activu systems. If you should have any questions, please feel free to contact me at 813-415-9318.
Respectfully, Dennis Nuutinen
Dennis Nuutinen Transportation Vertical Sales Manager Activu Corporation 301 Round Hill Drive Rockaway, NJ 07866
File details come from the government source that posted it. Updated .