Sole Source Justification - Redacted.pdf

This document is a Justification for Sole Source (Simplified Acquisitions - MPT to ≤$250K) for the National Defense University (NDU). The solicitation is for BMC Footprints Concurrent User Agent Suite Level 1 (L1) software renewal from BMC Software Federal LLC, with RightStar Inc. as the sole authorized reseller. The procurement covers a 12-month base period from 29 May 2025 to 28 May 2026, with two additional one-year option periods through 28 May 2028.

The sole source justification emphasizes that RightStar Inc. is the only authorized U.S. reseller capable of providing the required L1 Footprints coverage. NDU requires this specific software maintenance to ensure continuity of existing IT help desk request tracking, software updates, and to prevent potential mission-critical vulnerabilities. The software provides features like workspace, customer self-service, resolution tracking, and time-tracking. Without this maintenance, NDU risks exposure to potential network disconnection by the Defense Information Systems Agency (DISA) and significant degradation of its Information Technology Division's systems.