SOL 72048624R00011 RH USSPSC C-C Specialist GS-13 Signed.pdf

U.S. Agency for International Development Regional Development Mission for Asia (USAID/RDMA) Athenee Tower, 25th Floor, Wireless Road, Bangkok 10330, Thailand

SOLICITATION NUMBER : 72048624R00011

ISSUANCE DATE : May 13, 2024 CLOSING DATE/TIME : June 12, 2024 (11:59 PM Bangkok Time)

SUBJECT: Solicitation for Resident Hire U.S. Personal Services Contractor (RH USPSC) – Communications and Coordination Specialist

Dear Prospective Offerors:

The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking offers from qualified person to provide personal services under contract as described in this solicitation.

Offers must be in accordance with Attachment 1 of this solicitation. Incomplete or unsigned offers will not be considered. Offerors should retain copies of all offer materials for their records.

USAID will evaluate all offerors based on the stated evaluation criteria. USAID encourages all individuals, including those from disadvantaged and under-represented groups, to respond to the solicitation.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offer.

Any questions must be directed in writing to the Point of Contact specified in Attachment 1.

Sincerely, Avani Baluci Supervisory Executive Officer

USAID Regional Development Mission for Asia Bangkok, Thailand

SOL-72048624R00011

ATTACHMENT 1:

I. GENERAL INFORMATION

1. SOLICITATION NO.: 72048624R00011

2. ISSUANCE DATE: May 13, 2024

3. CLOSING DATE AND TIME FOR RECEIPT OF OFFERS: June 12, 2024, at 11:59 PM Bangkok Time

4. POINT OF CONTACT: RDMArecruitment@usaid.gov

5. POSITION TITLE: Communications and Coordination Specialist

6. MARKET VALUE OF POSITION (Base Pay): $88,520 - $115,079 per annum equivalent to GS-13 base rate. Final compensation to be negotiated only within the market value of the position and will depend on experience, qualifications, and salary history.

The standard compensation package also includes a contribution for life and health insurance and a contribution to FICA.

7. PLACE OF PERFORMANCE: USAID/RDMA, Bangkok, Thailand

8. PERIOD OF PERFORMANCE: The base period will be one year (o/a August 2024 to July 2025), estimated to start in August 2024. Based on Agency need, availability of funds and satisfactory performance, the Contracting Officer may exercise an additional option periods of up to four years as follows:

Base Period o/a August 2024 – July 2025 Option Period 1 o/a August 2025 – July 2026 Option Period 2 o/a August 2026 – July 2027 Option Period 3 o/a August 2027 – July 2028 Option Period 4 o/a August 2028 – July 2029

9. ELIGIBLE OFFERORS:

● Eligible Family Members (USEFMs and EFMs with U.S. permanent residence status (Green Card Holders) of U.S. Mission in Thailand with at least 18 months remaining at post (based on sponsoring employees transfer eligibility date) from the closing date of the solicitation; or

● U.S.-Thai Dual Citizens;

● Demonstrated ability to obtain a FACILITY ACCESS level security clearance;

● Ability to obtain a Department of State medical clearance;

● Must not appear as an excluded party in the System for Award Management (SAM.gov).

10. SECURITY LEVEL REQUIRED: Facility Access Clearance

11. WORK HOURS: 40 hours/week

12. STATEMENT OF DUTIES:

mailto:RDMArecruitment@usaid.gov

A. INTRODUCTION AND BACKGROUND:

USAID’s Regional Development Mission for Asia (RDMA) is located in Bangkok, Thailand. RDMA manages three operating units - one regional portfolio and non-presence country programming in Thailand and China. With a FY 2021 budget of $79 million, the Mission has an active portfolio throughout the Indo-Pacific totaling over $660 million. As a regional service platform, RDMA supports 12 client missions in Asia, representing an annual combined budget of $1.4 billion, with a broad range of policy, technical, and operational support services. RDMA also manages the Asia Regional Training Center, the Agency’s largest such facility outside of Washington, DC, which trains 4,000 USAID employees and partners per year. The Mission is preparing to launch a new Regional Development Cooperation Strategy by the end of 2025. Mission programs defend human rights, strengthen economic connectivity, strengthen environmental and energy systems, and improve the regional response to health threats.

RDMA’s General Development Office (GDO) consists of 21 team members and comprises three sub-teams: The Economic Growth Team supports digital development, financial inclusion, and provides special assistance to marginalized communities; the Vulnerable Populations Team strengthens democratic systems and improves access to rights and opportunities for vulnerable populations; and the Engineering team supports bilateral missions in implementing engineering work. Through regional programs and in-person and virtual operational support to bilateral missions, GDO designs and manages a complex mix of human rights, governance, counter trafficking in persons, conflict mitigation, and economic growth (EG) activities in Thailand, China, and the Asia region with a particular emphasis on Southeast Asia.

GDO also collaborates closely with USAID bilateral mission counterparts in the Asia region to share learning and coordinate program approaches to amplify development impact. GDO also aims to further develop and maintain relationships with key external stakeholders in the region from other U.S. Government (USG) agencies, other donors, civil society organizations and the private sector to enhance development effectiveness.

The Communications and Coordination Specialist will play a critical role in the achievement of GDO’s programmatic and operational goals by serving as the principal focal point for GDO’s internal and external communication and coordination processes related to its technical programming in Thailand, China, and the Southeast Asia region. The specialist will also play a principal role in GDO efforts to convene virtual and in-person learning, training, and coordination events in the Southeast Asia region.

The Communications and Coordination Specialist serves as the principal focal point for GDO on internal and external outreach and communication in support of the GDO portfolio.

The incumbent will be tasked with managing and maintaining communications internal to USAID and the U.S. government (e.g. with USAID bilateral Missions and Embassies and other U.S. Government Agencies) as well as preparing communications and other materials in partnership with staff from GDO and the RDMA Development Outreach and Communications (DOC) Team for external audiences.

The incumbent will also be responsible for coordination with internal and external partners and stakeholders, including convening learning events and conferences. This position requires excellent communication and organizational skills, the ability to manage communications with a wide variety of organizations and individuals, and the ability to react quickly to tasks and work under exceptionally tight timelines while delivering consistently high-quality work products. The incumbent is expected to take initiative and act independently with only minimal strategic direction.

B. MAJOR DUTIES AND RESPONSIBILITIES:

The specific duties of the Communications and Coordination Specialist will include but are not limited to the following:

Internal USAID Communication and Coordination: (20%)

• Serve as the regional communications liaison between GDO and USAID bilateral Missions, US Embassies, and other USG agencies in the Asia region. Implement an effective communication plan for the office with all relevant bilateral and sub-regional Missions for regional activities.

• Establish points of contact at each bilateral Mission and maintain regular contact with bilateral Missions in the Asia region to ensure they are properly apprised of relevant GDO activities as well as services and events offered by GDO.

• Engage GDO AORs to produce and disseminate information and updates about GDO activities and events to USG stakeholders in Asia and Washington in close collaboration with the Mission’s DOC team.

• Support and advise GDO leadership to ensure messaging for all activities is consistent with the office’s strategic priorities.

• Support planning and logistics for press interviews, VIP visits, launches of project activities, or other events to ensure they run smoothly and meet USAID messaging goals.

• Write and/or edit briefing checklists, speeches, talking points, blogs, success stories, press releases, regional newsletters, and other communications materials as needed by GDO in support of USAID-sponsored public events.

• Ensure all communications products for program cycle planning and reporting, including

Annual Reports, Portfolio Reviews, Performance Plan and Report, Congressional Budget Justifications, etc. are well written and delivered on time.

• Ensure the quality of all communications products for high level audiences including the

RDMA Front Office, Asia Bureau, Congress and others.

• Assist GDO staff to review implementing partner communication strategies and practices and advise on USAID branding and marking requirements and adherence as required by each award.

External USAID Communication and Coordination: (30%)

• Coordinate with GDO and the USAID/RDMA DOC to leverage local, regional, and international media relationships that will ensure events/stories are covered on a timely basis with appropriate content and that USAID and Embassy Bangkok staff are well informed of sector activities and events.

• Develop and maintain relationships with key USAID/RDMA stakeholders in the region from government, civil society, and the private sector to ensure proper information sharing that helps advance the effectiveness of GDO’s programming.

• Develop written materials, visual media, and social media for use by the DOC team for dissemination to external audiences across a variety of traditional and new media channels.

• Develop external communication materials for Agency-wide publications such as Medium, Exposure, case studies, success stories, and social media content.

• Design, implement, and/or coordinate relevant media and communications training to partners in collaboration with the DOC team.

• Compile, edit, and publish weekly updates for internal audiences, and work with the DOC to make information available for an external audience on an as-needed basis.

• Under the supervision of the technical lead, guide implementing partners in providing communications support to RDMA and bilateral missions.

• Ensure procedures regarding outreach communications are strictly adhered to and that USG interests are protected.

Convening and Training Management (30%)

• Lead event planning for GDO-sponsored regional learning, training, and coordination events and conferences.

• Develop and maintain relationships with key USAID training committees and technical points of contact included but not limited to Asia Bureau’s Technical Services Office, the DRG Center, the Innovation, Technology and Research Hub, the Center on Environment, Energy and Infrastructure, the Private Sector Engagement Hub, and the Center for Economic and Market Development within the DDI Bureau to coordinate the provision of learning, training, and coordination events related to GDO’s portfolio.

• Facilitate GDO-sponsored virtual and in-person regional coordination, learning, and training events and conferences as needed.

• Support logistics for GDO conferences and training events.

• Organize and lead virtual coordination meetings with USAID bilateral Missions and/or implementing partners as needed.

Communications Management: (20%)

• Support GDO AORs, CORs, and Activity managers in developing communications products.

• Develop a strategic communications plan in consultation with GDO management and the

USAID/RDMA DOC Team. Ensure that the GDO strategic communications plan supports USAID/RDMA objectives and is adjusted as necessary for changes in context as well as USG policy.

• Develop messaging that highlights the progress of GDO activities toward the achievement of

USG and USAID/RDMA objectives.

• Establish excellent working relationships and strategic engagement with a wide range of contacts related to communications, including communications officials within the Mission, in other USAID Missions, AID/Washington, and at the U.S. Embassy Public Affairs Section (PAS) in Thailand. Develop a network of working contacts within the bilateral and regional donor community, and sector partners throughout the Asia region.

• Provide additional guidance and support to programs with media sector beneficiaries, such as helping coordinate with PAS when engaging with a media sector beneficiary on new work.

• Maintain a comprehensive and current database with relevant communications contacts involved in the implementation of GDO activities (i.e. communications specialists and programmatic focal points from implementing partners, USAID Missions in Asia, AID/Washington, Embassy Bangkok agencies, other donors).

• Work with GDO AORs to develop and maintain a virtual repository of RDMA’s communications content, including publications, photos, fact sheets and briefers, mentoring GDO staff in the development of communications content as needed.. Regularly update the RDMA calendar of events with GDO inputs.

C. POSITION ELEMENTS

i. Degree of responsibility for decision-making assigned to the position:

The incumbent is expected to work independently with broad guidance and direction from the GDO Director. The incumbent is expected to resolve most communication and coordination issues independently and is expected to establish priorities, adhere to and meet established deadlines, and perform responsibilities and duties with minimal guidance. The incumbent must be proactive as well as self-motivated and self-directed. The incumbent must demonstrate ingenuity, diplomacy, and creativity to resolve communication challenges and achieve objectives.

ii. Supervisory Controls:

The position is directly supervised by the GDO Deputy Director, who will provide guidance on USAID/RDMA strategic objectives and goals. The supervisor sets overall performance goals. The incumbent is expected to establish priorities with minimal guidance to independently plan, design, and carry out projects, studies, and programs. The incumbent is expected to develop a strategic communications plan and products in coordination with GDO and the USAID/RDMA DOC and support messaging to highlight the progress of sector activities towards the achievement of their overall goals and USAID/RDMA objectives. The incumbent must be proactive as well as self- motivated and self -directed.

iii. Guidelines for the required work, including reporting requirements:

Guidelines on administrative and communication policies and precedents are applicable but are stated in general terms (i.e., agency policy). The incumbent is expected to take initiatives in problem solving and adopting or inventing new approaches to communications challenges. The incumbent will report to the GDO Deputy Director and work closely with GDO and the USAID/RDMA DOC to ensure that the GDO strategic communications plan supports USAID/RDMA objectives and that it is is adjusted as necessary to respond to changes in operational context and USG policy.

iv. Complexity of the work environment or its potential effect on the position’s responsibilities:

The GDO portfolio is high-profile and involves continual coordination with various USG and external stakeholders. The incumbent must be able to engage diplomatically with various internal and external audiences both in the Asia region and in Washington, ensuring RDMA’s equities are adequately represented. The incumbent is expected to generate novel solutions to continually evolving and changing communication and coordination challenges. The incumbent is expected to lead GDO in designing a system to more effectively and efficiently share information in the Asia region to ensure the most efficient adoption of best practices to improve development outcomes.

v. Scope and effect of the work performed:

The incumbent will play a critical role in the achievement of GDO’s programmatic and operational goals by serving as the principal focal point for GDO internal and external communication and coordination processes related to its technical programming in Thailand, China, and the Asia region.

The incumbent develops communication plans, strategies, and materials for Agency-wide publications, designs and implements relevant media and communications training to GDO partners, and produces content for dissemination to external audiences. The specialist will also play a principal role in GDO efforts to convene virtual and in-person learning, training and coordination events for the Asia region. The customer-service-oriented work requires an ability to be creative, organized, and reliable, and support other teammates.

vi. Level and purpose of contacts:

To effectively function in this position, the incumbent will be required to establish and maintain effective working relationships and senior level contacts with internal and external stakeholders, including USAID and other USG officials (bilateral Missions in Asia, U.S. Embassy staff, USAID Washington, in particular the Asia Bureau and the Democracy, Development and Innovation Bureau, and Congressional staffers), senior managers and leaders of host government counterparts, regional institutions (e.g. ASEAN, ACMECS, Mekong-US Partnership, etc.), other international organizations and donors, media and NGOs. External contacts also include regional environment organizations, think tanks, both in Asia and worldwide, private sector, as well as other regional environment related organizations, such as universities. The purpose of contact includes influencing and motivating people through communication strategies and products. The incumbent must be skillful in determining the appropriate approach in negotiating and persuading others, and in establishing rapport in order to gain and relay information.

vii. Supervision or oversight the position has over others:

The incumbent will not have supervisory responsibilities.

D. TRAVEL REQUIREMENTS:

Regional travel may be required up to 15% based on Mission requests for communications support.

E. SUPPORT ITEMS:

The PSC will be provided with the adequate support services, equipment, and supplies necessary to perform the work.

13. PHYSICAL DEMANDS:

The work requested does not involve undue physical demands.

II. MINIMUM QUALIFICATIONS REQUIRED FOR THE POSITION

Education: A bachelor’s degree in the fields of public relations, journalism, political science, economics or a related international development and communication area is required.

Experience: A minimum of five (5) years of progressively responsible professional experience in communication and outreach and/or international development or a related field. At least two (2) years of international experience or work on international issues.

III. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. The FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far.

Rating factors are used to determine the competitive ranking of qualified offerors in comparison to other offerors. Offerors must demonstrate the rating factors outlined below within their resume, as they are evaluated strictly by the information provided.

The rating factors are as follows:

Factor-1 Education (15 points):

• Additional points will be awarded for educational degrees above the established minimum.

Factor-2 Professional Experience (15 points):

• Previous work experience or familiarity with DRG or EG programming, interagency collaboration, and partnership development is desirable.

• Prior overseas work experience and working within or as a client service provider to the U.S.

government or other international development organizations is preferred.

Factor-3 Technical Knowledge (30 points):

• Demonstrated knowledge of the communications and outreach field and ability to craft effective communications.

• Demonstrated knowledge of democracy, conflict, human rights and/or economic growth issues

(which could include conflict mitigation, peacebuilding, counter trafficking in persons, civil society and/or media strengthening, digital development, infrastructure development, economic policy reform, or related fields) and/or demonstrated knowledge of the development field.)

Factor-4 Skills and Abilities (40 points):

• Strong organizational skills and attention to detail.

• Outstanding interpersonal skills and the proven ability to develop and maintain collaborative working relationships with a wide variety of stakeholders including USAID staff and managers, host country government officials, and representatives of civil society and the private sector.

• Excellent verbal communication skills and proven record of excellent writing and editing skills, especially the ability to convey technical information to general audiences.

• Demonstrated ability to design and create high quality, professional presentations, newsletters, and other communication products, including infographics and other visual aids using modern productivity software.

• Ability to design, implement and manage communications processes and systems in a complex implementation environment.

• Demonstrated ability to design and facilitate trainings and meetings.

• Ability to exercise independent judgment in resolving complex communications issues at a regional level.

https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far https://www.acquisition.gov/browse/index/far

• Applicants must provide at least two writing samples with their application. These samples should demonstrate the applicant’s ability to clearly communicate complex ideas to the public.

Samples could include presentations, press releases, speeches, short videos. A writing test will be administered to successful applicants.

Total Application Scores: 100 points Interview Performance: 100 points Writing Test: 50 points Total Possible Points: 250 points

Offerors who meet the Minimum Qualifications will be evaluated in accordance with the Evaluation and Selection Factors. Those offerors determined to be competitively ranked will be interviewed.

Only offerors who are in the competitive range will be contacted. No response will be sent to unsuccessful offerors who are excluded or otherwise eliminated from the competitive range.

Offerors should address the Evaluation and Selection Factors application package, describing specifically and accurately what experience, training, education and/or awards they have received as it pertains to the factors. Failure to address the Evaluation and Selection Factors may result in not receiving credit for all pertinent experience, education, training and/or awards.

The qualified offerors may be invited to be interviewed, either in person or by telephone/video call at USAID’s discretion. USAID/RDMA will not pay for any expenses associated with interviews.

Reference checks will be conducted for the highly ranked offeror(s).

Note: The technical evaluation committee may conduct reference checks, including references from individuals who have not been specifically identified by the offeror and may do so before or after a candidate is interviewed. If an offeror does not wish USAID to contact a current employer for a reference check, this should be stated in the offeror’s cover letter, and USAID will delay such reference check pending communication with the offeror.

IV. SUBMITTING AN OFFER

Email submissions must be sent to RDMArecruitment@usaid.gov with the subject line “SOL- 72048624R00011”. To ensure delivery by the due date, it is recommended that offers be sent in as email attachments.

Eligible offerors are required to submit the following:

1. Fully completed and signed copy of the offer form AID 309-2, “Offeror Information for Personal

Services Contracts with Individuals,” available at https://www.usaid.gov/forms. Offerors should note that the salary history for the purposes of the AID 309-2 is the base salary paid, excluding benefits and allowances such as housing, travel, educational support, vehicle use, etc.

2. A current resume or curriculum vitae (CV);

3. Written statement that responds to the requirements of the position (Section III: Evaluation and

Selection Factors);

4. At least two writing samples. Samples could include presentations, press releases, speeches, short videos.

mailto:RDMArecruitment@usaid.gov https://www.usaid.gov/forms

5. A minimum of three and a maximum of five references, including two references which must be from direct supervisors who can provide information regarding the offeror’s past performance.

6. For USEFMs of U.S. Mission in Thailand – A copy of sponsor’s orders showing your sponsor’s assignment in the U.S. Mission Thailand and/or approved OF-126 with a copy of U.S. Passport biographical page are required;

7. For EFMs with U.S. permanent residence status (Green Card Holder) of U.S. Mission in Thailand –

A copy of sponsor’s orders showing your sponsor’s assignment in the U.S. Mission Thailand and/or approved OF-126 with a copy of Green Card are required;

8. For U.S.-Thai Dual Citizens – A valid Thai ID card and U.S. Passport biographical page are required.

NOTE: Submission of a resume/CV alone IS NOT a complete offer. This position requires the completion of all forms and supplemental materials as described in this section. Failure to provide the required information and/or materials may result in your not being considered.

Late offers may not be considered. Please note all offers must be signed (hand-signed or digitally) – unsigned offers will NOT be considered. Please reference the solicitation number on your application, and as the subject line in your email and any cover letter.

V. LIST OF REQUIRED FORMS PRIOR TO AWARD

The CO will provide instructions about how to complete and submit the following forms after an offeror is selected for the contract award.

1. Medical History and Examination (DS-1843)

2. Declaration for Federal Employment (OF-306)

3. Questionnaire for Sensitive Positions (for National Security) (SF-86), or

4. Questionnaire for Non-Sensitive Positions (SF-85)

5. Finger Print Card (SF-87). (NOTE: Form is available from the requirements office.)

VI. BENEFITS AND ALLOWANCES

As a matter of policy, and as appropriate, an individual meeting the requirements of Offshore-Hire USPSC is normally authorized the following benefits and allowances:

1. BENEFITS:

(a) Employer's FICA Contribution

(b) Contribution toward Health & Life Insurance

(c) Pay Comparability Adjustment

(d) Annual Increase (pending a satisfactory performance evaluation)

(e) Eligibility for Worker's Compensation

(f) Leave and Holidays

Note: U.S. Resident Hire PSCs are not eligible for any fringe benefits (except contributions for FICA, health insurance, and life insurance), including differentials and allowances.

VII. TAXES

USPSCs are required to pay Federal income taxes, FICA, Medicare and applicable State Income taxes.

VIII. USAID REGULATIONS, POLICIES AND CONTRACT CLAUSES PERTAINING TO PSCs

USAID regulations and policies governing USPSC awards are available at these sources:

1. USAID Acquisition Regulation (AIDAR), Appendix D, “Direct USAID Contracts with a U.S. Citizen or a U.S. Resident Alien for Personal Services Abroad,” including contract clause “General Provisions,” available at https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf.

2. Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms.

Pricing by line item is to be determined upon contract award as described below:

LINE ITEMS

ITEM

NO

(A)

SUPPLIES/SERVICES

(DESCRIPTION)

(B)

QUANTITY

(C)

UNIT

(D)

UNIT PRICE

(E)

AMOUNT

(F)

0001 Compensation and Fringe Benefits/Other Direct Costs (ODCs) Award Type: Cost Product Service Code: R497 Accounting Info: TBD

1 LOT $ TBD $ TBD at Award after negotiations with Contractor

1001 Option Period (OP) 1 – Compensation and ODCs Award Type: Cost Product Service Code: R497 Accounting Info: TBD

1 LOT $ TBD $ TBD at Award after negotiations with Contractor

2001 OP 2 – Compensation and ODCs Award Type: Cost Product Service Code: R497 Accounting Info: TBD

1 LOT $ TBD $ TBD at Award after negotiations with Contractor

3001 OP 3 – Compensation and ODCs Award Type: Cost Product Service Code: R497 Accounting Info: TBD

1 LOT $ TBD $ TBD at Award after negotiations with Contractor

4001 OP 4 – Compensation and ODCs Award Type: Cost Product Service Code: R497 Accounting Info: TBD

1 LOT $ TBD $ TBD at Award after negotiations with Contractor

3. Acquisition and Assistance Policy Directives/Contract Information Bulletins (AAPDs/CIBs) for

Personal Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs.

4. Ethical Conduct. By the acceptance of a USAID personal services contract as an individual, the contractor will be acknowledging receipt of the “Standards of Ethical Conduct for Employees of the Executive Branch,” available from the U.S. Office of Government Ethics, in accordance with General Provision 2 and 5 CFR 2635.

See https://www.oge.gov/web/oge.nsf/OGE%20Regulations.

https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf https://www.usaid.gov/sites/default/files/documents/1868/aidar_0.pdf https://www.usaid.gov/forms http://www.usaid.gov/work-usaid/aapds-cibs https://www.oge.gov/web/oge.nsf/OGE%20Regulations

5. PSC Ombudsman

The PSC Ombudsman serves as a resource for any Personal Services Contractor who has entered into a contract with the United States Agency for International Development and is available to provide clarity on their specific contract with the agency. Please visit our page for additional information:

https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman

The PSC Ombudsman may be contacted via: PSCOmbudsman@usaid.gov.

USAID is committed to equal employment opportunity; therefore, reasonable accommodations are available to offerors and employees with disabilities. If you need an accommodation for any part of the offer and hiring process, please notify the Reasonable Accommodation Division in OCR at reasonableaccommodations@usaid.gov. Reasonable accommodation decisions are made on a case-by-case basis. To learn more about the Reasonable Accommodation Division, please visit our website at: https://www.usaid.gov/careers/reasonableaccommodations.

– End of ATTACHMENT 1 – https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman mailto:PSCOmbudsman@usaid.gov