Sol_140P5425Q0027_Attach__0001-SOW.pdf

EVERGLADES NATIONAL PARK

Statement of Work (SOW):

Service/Maintenance Contract:

Custodial Services, Heating, Ventilation, and Air Conditioning (HVAC) and Elevator Inspection, Testing, and Maintenance:

Guy Bradley Visitor Center, Flamingo Florida

PMIS: 327876A, 327877A

DATED:

June 2025

NATIONAL PARK SERVICE

Interior Region 2: South Atlantic/Gulf

Major Acquisition Buying Office

STATEMENT OF WORK (SOW): Guy Bradley Visitor Center Service/Maintenance Contract

STATEMENT OF WORK (SOW) FORMAT

1. Background

2. Objectives

3. Place of Performance

4. Period of Performance

5. Hours of Operation

6. Prework Conference

7. Contractor Representative

8. Personnel

9. General Scope

10. General Tasks

11. Deliverables

12. Government Furnished Property and Facilities

13. Contractor Furnished Property

14. Technical Specifications

15. Performance Requirements Standards

16. Inspection procedures

17. Acceptance

18. Safety

19. Fire Prevention and Conservation of Utilities

20. Security

21. Circumstances to be reported

22. Conservation of Utilities

23. Lost and Found Property

24. Unforeseen Building Closures

25. Subcontracting

26. Travel

27. Special Material and Other Unique Requirements

28. Quality Assurance Requirement

29. Project Personnel

30. Appendix 1: Maps

31. Appendix 2: Acceptable Quality Level (AQL)

1.0 BACKGROUND

The Guy Bradley Visitor Center is a newly renovated visitor contact site located in the Flamingo District of Everglades National Park. The facility requires custodial operations and licensed Heating, Ventilation, and Air Conditioning (HVAC) system and elevator inspections, testing, and maintenance. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, shall be responsible to the Government.

The National Park Service (NPS) is requesting to contract these duties out to a non-NPS contractor who would be responsible for completing these tasks. Services shall be provided in strict compliance with the terms, specifications, conditions, and provisions contained within this Statement of Work (SOW).

2.0 OBJECTIVES

The NPS seeks to hire a contractor to provide supervision, labor, materials, tools, equipment, and transportation to maintain the facility in a clean, sanitary, and acceptable condition, and to inspect, test, and maintain HVAC and elevator systems and sub-systems as outlined herein, except as specified herein as government furnished (see Section 12: Government Furnished Property).

3.0 PLACE OF PERFORMANCE

The work will take place at the Guy Bradley Visitor Center, located at 1 Flamingo Lodge Highway, Homestead, Florida, 33034 (25.140905°, -80.924111°), approximately 39 miles south of the Main Entrance Station (25.394597°, -80.590041°).

See Appendix 1: Maps.

The facility consists of approximately 2,000 square feet of carpeted floors and approximately 8,977 square feet of hard-surfaced floors. There are two (2) sets of interior multi-stall men’s and women’s restrooms, an employee kitchen/breakroom, a conference room, a gift shop, and office space. Both men’s and women’s restrooms are tiled from the floor to the ceiling. For the women’s restrooms, each restroom has three (3) toilets, two (2) sinks, one (1) changing table, and soap dispensers. In the men’s restrooms, each restroom has two toilets (2), one (1) urinal, and two (2) sinks upstairs, one (1) sink downstairs, and soap dispensers.

4.0 PERIOD OF PERFORMANCE

All tasks and deliverables must begin no later than thirty (30) days from contract award. Days listed herein refer to calendar days. The performance period of this contract will be twelve (12) months for each year of the contract, October 1, through September 30, each year for up to two (2) years, total – beginning during the work year 2025/2026 as the base year of the contract with an additional option year 2026/2027. In addition to the initial base year pricing, at the time of bid, offerors shall include pricing for one (1) option year.

If there are any schedule delays due to lead time of labor, materials, tools, equipment, or transportation, the COR should be notified immediately.

Contract Periods:

Base Year: October 2025 to September 2026 Option Year One (1): October 2026 to September 2027

5.0 HOURS OF OPERATION

The facility is open to visitation from 8:00 AM to 5:00 PM (Eastern Standard Time [EST]), seven

(7) days per week.

The Contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this SOW for the duration of the contract and option years. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Tasks with major disruptive impacts (e.g. most tasks in this SOW – sweeping, mopping, vacuuming, bathroom cleaning, surface cleaning, etc.) shall be coordinated and conducted either before or after the facility’s visitation hours.

The Contractor shall perform the required scheduled custodial tasks prior to facility opening or being staffed for each day.

Visitor-use bathrooms should be cleaned prior to 9;00 AM EST each day, and the contractor shall only close one bathroom or the other at a time to clean, while leaving the other open for use. The Contractor in this case shall provide signing to direct visitors that the bathroom is closed, and that the other, nearby bathroom is open. Contractor personnel should also help convey this message. The Contractor will be responsible for maintaining building security during the hours the building is occupied due to Contractor operations. The Contractor must have all equipment and personnel removed from the premises before the visitor center opening each day.

6.0 PREWORK CONFERENCE

Prior to commencement of work, the Contractor shall arrange a meeting with the CO to discuss the contract terms and work performance requirements. At this time, the Contractor shall designate, in writing, the name and phone number of the Contractor’s on-site representative/supervisor and their responsibilities.

7.0 CONTRACTOR REPRESENTATIVE

The Contractor shall provide a contract representative for the performance of the work specified in this contract. The name of this person and an alternate(s) who shall act for the Contractor when the Contractor is absent shall be designated in writing to the CO. The Contractor’s representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contractor’s representative and alternate(s) must be able to read, write, speak, and understand English.

8.0 PERSONNEL

8.1 The Contractor shall employ personnel qualified and/or licensed and capable to perform janitorial work and inspections, testing, and maintenance of HVAC systems and elevators, and will provide a list of personnel who will be on the premises and their work schedules.

8.2 All personnel providing services inside the buildings must be authorized to work in the United States and be proficient in reading, speaking, writing, and understanding English.

The Contractor shall ensure that all employees are legal residents of the United States, qualified, possess the State of Florida or Federal certifications for their industry, skills, knowledge, training and completion of required State of Florida or Federal continuing education requirements to maintain qualifications for their skill, and satisfactorily perform the services required by the contract.

8.3 If a license or certification is not required to perform the type of work assigned, the individual must have verifiable work experience not less than 3 years in duration.

8.4 Personnel providing services under this contract shall not be considered employees of the Government.

8.5 All employees assigned by the Contractor to perform work under this contract shall be physically able to do the assigned work during the entire period of the contract.

8.6 APPEARANCE OF PERSONNEL: The Contractor shall ensure that contract personnel always present a neat and professional appearance.

8.6.1 Contractor's personnel shall remain fully clothed at all times while performing under this contract. This includes shirts with sleeves (short or long), long pants, and shoes. Offensive pictures, sayings, tank tops, ripped tee shirts or jeans are strictly prohibited.

8.6.2 Employees must be neatly groomed and presentable (hair worn neatly and presentably, clean, and free of odors and dirt and stains, manicured with clean clothes and shoes, etc.).

8.7 UNIFORMS: The contractor and their subcontractors shall require all employees, including supervisors, to wear distinctive uniform clothing with the contractor’s name for ready identification.

8.7.1 At all times during contract performance contractor personnel shall wear a shirt or vest with the company logo and name. Every employee is to be in uniform no later than ten working days from the date an employee first enters on duty. Uniforms shall be clean and neat in appearance and well maintained (free of visible dirt, stains, tears, rips, fraying, missing buttons etc., and shall be worn presentably – i.e. buttoned tucked-in if applicable, collars turned down and worn neatly).

8.7.2 The Government reserves the right to approve the uniform recommended by the Contractor.

8.8 CONDUCT OF PERSONNEL. Contractor personnel's conduct shall not reflect discredit upon the federal government. The Contractor shall remove any employee for any violations of law or National Park Service (NPS) regulation from the jobsite as determined by the Contracting Officer or Park law enforcement. The removal from the job site of such a person shall not relieve the Contractor of the requirement to provide sufficient personnel to perform adequate and timely service.

8.9 The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

8.10 WILDLIFE AWARESS TRAINING FOR CONTRACTOR EMPLOYEES: The

contractor shall attend a training session hosted by NPS personnel regarding working within alligator, crocodile, and snake-frequented areas and within the National Park and around wildlife. At a minimum, the contractor shall have the Representative and all employees that shall work on this project attend the training. The Contractor shall request to the COR a proposed date prior to beginning work for the training. Training shall take place at the Flamingo Visitor Center at an agreed upon time. Training shall cover how to handle and dispose of properly – waste and any other wildlife attractants, and to properly close doors and windows when working within the National Park.

9.0 GENERAL SCOPE

The contractor shall deliver the following service and provide a cost breakdown to include materials/equipment, labor, administrative, mobilization, and other fees. In accordance with the terms and conditions herein, the prime contractor or their sub-contractors shall perform the work of this contract for the NPS.

The contractor and all sub-contractors shall:

9.1 Have an on-site superintendent/foreman present at all times while work is being performed; there will always be an English-speaking person in a position of authority at the job site.

9.2 Furnish all labor, materials, equipment, tools, and supplies needed to perform janitorial services and inspection, testing, and maintenance of HVAC systems and the elevator as described herein.

9.3 Provide cost estimating in conformity with the requirements herein.

9.4 Perform all work in accordance with applicable Occupational Safety and Health administration (OSHA) and codes and standards.

9.5 Possess proven experience and expertise in custodial services and inspecting, testing, and maintaining HVAC systems.

9.6 Familiarize contracted and sub-contracted employees with existing systems, the components to be inspected, and critical exhibits and Park systems to be maintained during inspections and testing.

9.7 Verify the quantity of materials needed to complete the task identified.

9.8 Maintain confidentiality: The information devolved herein is the property of the United

States Federal Government and shall be kept in strict confidence. All work generated by the contractor in the course of this task order will remain the property of the government and must be returned to the government before final payment.

9.9 Provide a worksite and environment that is safe for employees, park visitors, and NPS staff. If necessary, the work area will be cordoned off and secured.

9.10 Notify the COR of any schedule changes or delays.

9.11 Not install or display company signs on government property.

9.12 Eat and smoke in areas designated by the COR.

9.13 Always wear appropriate clothing and ensure all contracted staff and sub-contracted staff refrain from the use of profanity within the earshot of visitors and employees.

9.14 Obey all posted speed limits.

9.15 Be knowledgeable of the site and required tasks and hazards prior to submitting a quote for the project.

10.0 GENERAL TASKS

Under this contract the contractor shall complete the following tasks and requirements:

10.1 Provide daily custodial services as described herein.

10.2 Inspect, test, and maintain the elevator as described herein and in accordance with

Florida Building Code (FBC) and American Society of Mechanical Engineers (ASME) A17.1/CBA B44 code/standards.

10.3 Inspect, test, and maintain HVAC systems as described herein and in accordance with

American National Standards Institute (ANSI)/American Society of Heating and Air- Conditioning Engineers (ASHRAE)/Air Conditioning Contractors of America (ACCA) Standard 180.

10.4 Provide the Park with written inspection and testing reports for each system as described herein and in accordance with the industry standards, building code, and all Miami-Dade, state, and federal regulations.

10.5 Properly dispose of offsite all equipment material and waste generated by the work of this contract unless otherwise directed by the COR.

10.6 Following each inspection, testing, and maintenance action, return the surrounding work site area to pre-work conditions.

11.0 DELIVERABLES

Before Notice to Proceed (NTP)

11.1 Provide a written narrative summary of how the contractor will execute the project within a timeline. The document will be referred to as the Guy Bradley Visitor Center Service/Maintenance Schedule.

11.2 Provide a complete set of submittal samples at least one week prior to commencement of work. Submittals will require Park approval prior to the Contractor purchasing supplies for the project.

11.3 After award of the contract and prior to work starting, the contractor will participate in an on-site meeting to review the scope of the project, including where the work shall be conducted, the timing of the work, where the staging areas will be, tasks to be completed, and to identify landscape features, for example, structures or native vegetation, which shall be avoided and protected. The planning meeting will include site visits to view project locations. Project objectives, logistics, methods, equipment, staffing, scheduling, and regulations/guidance for working within the park will be discussed. The planning meeting should be attended by essential personnel from the contracting team.

11.4 Provide a safety plan as identified in Section 18: Safety to the Park at least ten (10) days prior to commencement of work and will be incorporated into the resultant contract.

11.5 Provide Safety Data Sheets (SDS) and cleaning product information: The list of materials shall include the name of the manufacturer, the brand name, and the intended purpose or use of each of the materials listed. A SDS for each product and material listed must also be provided.

11.6 The Contractor must submit a schedule for services listed as “weekly”, “monthly”, “quarterly”, and “semi-annual” work with dates to be performed. The Contractor must inform the Park of schedule changes at least one week in advance.

11.7 Provide and keep current a written list of the names of all Contractor’s employees performing services under this contract and their work schedules.

11.8 Provide proof of insurance, Environmental Protection Agency (EPA) 608 Certification, Class B State-certified HVAC contractor license (at a minimum), and proof of Florida Elevator Inspector Certification.

Invoices and Payments

11.9 Payment will be made monthly for work meeting or exceeding the Acceptable Quality

Level (AQL), completed and accepted by the Government, covering the previous months' service. Upon acceptance, the Government will pay monthly the appropriate amount for the number of times of occurrence of the services. The cost for these services would be added together for the amount due for fully acceptable service.

Payment will be determined on the services and frequencies, less any deductions for any non-conforming or unacceptable performance.

11.10 The contractor shall supply a complete invoice to the COR in a timely manner for payment. Payment shall be made through the government electronic payment system and may take up to 30 days.

11.10.1 The contractor must use the United States Department of the Treasury’s Invoicing Processing Platform (IPP).

11.10.1.1 The website address is https://www.ipp.gov.

11.10.1.1.1 The Contractor must use the IPP website to register, access, and use IPP for submitting requests for payment.

11.10.1.1.2 Assistance with enrollment can be obtained by

contacting the IPP Production Helpdesk via email at ippgroup@bos.frb.org or by telephone at (766) 973- 3131.

Adjustments for Inadequate Performance

11.11 Routine inspection shall be performed to minimize work improperly performed.

Such inspections are designed only to assure that the NPS pays only for those services, which have been specified, and adequately competed by the contractor; and

11.12 In the event the contractor fails to successfully perform the required work, the NPS has the right to withhold partial payment.

Park Responsibilities and Point of Contact

11.13 The COR will be announced at the time the contract is awarded. The COR is responsible for:

11.13.1 Monitoring the vendor’s technical progress including the surveillance and assessment of performance and recommending to the Contracting Officer changes in requirements.

11.13.2 Interpreting the Scope of Work.

11.13.3 Performing technical evaluation as required.

11.13.4 Performing technical inspections and acceptances required by this contract.

11.13.5 Assisting in the resolution of technical problems encountered during performance.

11.13.6 Approving invoices.

12.0 GOVERNMENT FURNISHED PROPERTY AND FACILITIES

The Government shall deliver to the Contractor equipment, materials, supplies, property, and/or services (hereinafter referred to as "Government-furnished property") listed below at the work site prior to work commencing. As supplies need replenishing, the Contractor shall notify the Contracting Officer's Representative (COR) no less than 2 weeks in advance so needed items can https://www.ipp.gov/ mailto:ippgroup@bos.frb.org be ordered. The Government will furnish the following items:

• Toilet tissue

• Paper towels for dispensers

• Liquid hand soap cartridges

• Trash bags and liners for all waste receptacles

• All utilities necessary for the Contractor to perform the required services as stated herein

• Keys will be signed for and returned upon completion or termination of the contract. Lost keys are the responsibility of the Contractor. See Section 20: Security.

The Contractor will have the use of a locked janitor’s closet within the Guy Bradley Visitor Center.

There is only a very limited storage space, therefore the contractor will be responsible for the daily transport of most equipment and supplies to and from the Visitor Center. The Contractor shall clearly mark all their supplies and materials within the closeted space provided. Items that don’t fit into the closet space provided shall be stored off-site and transported to the work site each day. The NPS shall have materials and supplies co-mingled with the contractor’s materials and supplies. As such, the contractor and NPS shall mutually agree where to keep these items and how to clearly mark these items as to whose they are.

13.0 CONTRACTOR FURNISHED PROPERTY

13.1 EQUIPMENT: The Contractor shall furnish all equipment and materials necessary, except as noted in Section 13: Government Furnished Property and Facilities, to perform the tasks specified in this contract:

13.1.1 Equipment furnished by the Contractor shall be commercial grade and of the size and type customarily used in high quality work of this kind.

13.1.2 All equipment brought on to the premises is subject to the approval of the

COR.

13.1.3 Equipment deemed, by the COR, to be of improper type, design, or hazardous shall be removed from the premises and replaced with satisfactory equipment.

13.1.4 Carpet cleaning equipment shall be of professional quality and capable of deep cleaning all carpets.

13.1.5 All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, and/or building surfaces.

13.1.6 All electrical equipment used by the Contractor shall meet all safety requirements of this contract and must operate using existing building circuits.

13.1.7 Recommended equipment to meet the requirements of this contract would be an auto scrubber (24” maximum), a floor burnisher (2400 RPM variable speed), a vacuum, a carpet shampooer, and a spot polisher.

13.2 SUPPLIES: The Contractor shall furnish all products and materials necessary, except as noted in Section 13: Government Furnished Property and Facilities, to perform the tasks specified in this contract.

13.2.1 The Contractor shall not use any materials which the COR determines to be unsuitable for the work or harmful to the surfaces it is intended to be applied.

This does not relieve the Contractor of any damages resulting from the application of such materials.

13.2.2 The Contractor shall not use any materials which the COR determines does not meet the requirements established by applicable Federal specifications and standards.

13.2.3 Safety Data Sheets (SDS) are required for all cleaning compounds and products used to perform the tasks specified in this contract.

13.2.4 Any cleaning chemical left in the building by the contractor shall be in a hazardous approved container in case of spillage or any kind of contamination and shall have a daily inventory sheet of all chemicals within the storage area along with approved SDS sheets.

13.3 BIOBASED PRODUCTS: The Contractor shall utilize products and materials made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

13.3.1 All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable, include the exclusive use of bio-based products.

13.3.2 The Contractor shall utilize the greatest number of bio-based products available that meet applicable health and environment specifications. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the COR.

13.3.3 Products used for purposes of this contract shall comply with United States Department of Agriculture (USDA) requirements for bio-preferred cleaning products. Substitutions and equals shall be as stated under the requirements located at https://www.biopreferred.gov/BioPreferred/.

13.3.3.1 See the website provided above for more information regarding the

USDA Affirmative Procurement Program.

13.3.4 The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers:

• All-purpose cleaner

• Heavy duty cleaner

• Carpet shampoo

• Gum remover

• Disinfectant sanitizer

• Extraction fluid

• Floor stripper

• Neutral cleaner (liquid)

• Spot and stain remover

• Air fresher including dispenser

• Bathroom cleaner

• Chrome polish/cleaner

• Cream cleaner

• Solvent spotter

• Ph-balanced concrete soap

• Degreaser/cleaner

• Deodorizer

• Floor finish

• Floor finish restorer https://www.biopreferred.gov/BioPreferred/

• Floor sealer

• Furniture polish

• Glass cleaner

• Grout cleaner

• Lime and scale remover

• Stainless-steel polish

• Toilet bowl cleaner

• Whiteboard cleaner

14.0 TECHNICAL SPECIFICATIONS

CUSTODIAL OPERATIONS

14.1 DAILY SERVICES

All daily services are to be performed each day the Visitor Center is open during the scheduled period for the year and shall be performed during hours the Visitor Center is not open to the public and not occupied by Park staff on a regular schedule - see Section 3: Place of Performance for hours and dates of operation. Required daily services shall include the following:

14.1.1 CLEAN RESTROOMS (upstairs and downstairs)

14.1.1.1 Provide adequate signage to inform visitors when a restroom is closed, and where the other restroom is located.

14.1.1.2 Sweep all floors to remove all loose dirt, dust, debris, etc.

14.1.1.3 Mop floors with disinfecting floor cleaner specific to high use flooring of the type being cleaned (i.e. tile, polished concrete).

14.1.1.3.1 Amount of cleaner to be used and application rate per product manufacturer requirements for floor sanitizing as approved by the COR.

14.1.1.3.2 Cleaned floor surface to be visibly clean and free of all debris, dirt, grim, and shall be clean in appearance and odor and free of streaks or haze and shall have a shiny finish.

Finish floor shall be as approved by the COR and any re-cleaning due to insufficient finish shall be done at no additional expense to the Government. Product used shall allow floors to dry quickly and free of visible smearing or without haze. Finished floors shall be shiny and clean in appearance when completed. Mop and clean all floors to baseboards or wall edge including all corners and joints with vertical surfaces.

14.1.1.4 Clean all mirrors using cleaning product specific to mirror type.

Application rate and cleaning method to follow cleaning product requirements. All mirror surfaces to be clean, shiny, and free of smears, smudges, or visible blemishes after cleaning.

14.1.1.5 Check or replace the liquid soap cartridges as provided by NPS.

Contractor to obtain soap and supply a stock available for use at the Visitor Center. Contractor to replenish stock as needed from NPS.

14.1.1.6 Replace toilet paper rolls as required. Toilet paper rolls to be replaced when empty or very near empty within each bathroom stall. Toilet paper rolls to be provided by NPS – contractor to obtain from NPS, stocking a supply at the Visitor Center, and to replace as necessary.

14.1.1.7 Empty trash and dispose of in dumpsters at the Flamingo Maintenance Yard. Replace trash bags, as provided by NPS. Contractor to obtain stock of trash bags from NPS and maintain supply and replenish as necessary. Empty all female hygiene cans and replace waste containers. After removing trash bags from waste containers, clean and sanitize waste receptacles prior to replacing waste bags (female hygiene containers, trash containers and receptacles, trashcans, etc.).

Cleaning and sanitizing shall be done using a cleaning product appropriate for the surfaces being cleaned, that contains a germicide and cleaning agent. Cleaning shall be done in accordance with approved cleaning product manufacturer’s requirements and shall be done using manufacturer’s required cleaning materials (sponge, cloth, rag, etc.). Application rates and mix rates as required by manufacturer of cleaning product.

14.1.1.8 Clean and sanitize all hand driers, paper towel dispensers, and all stainless steel in bathroom stalls (i.e. toilet paper holders, flush plates, partitions, partition latches, grab bars, etc.). Cleaning and sanitizing to be done using a cleaning product as approved for use on stainless steel surfaces and surfaces to be cleaned. Product shall contain a germicide and cleaning agent and shall be mixed and applied as required by the product manufacturer, using manufacturer’s required cleaning materials. All surfaces cleaned shall be clean in appearance, free of blemishes and glazed appearance, and shall be visually shiny and free of dirt, glare, grime, and visual uncleanliness.

14.1.1.9 Clean and sanitize sinks (bowl, fixture, spigots, handles, drains, chrome surfaces, mirror trim, drinking fountains, etc.), toilets (including toilet seats on both sides, under toilet seats, toilet bowls inside and out, entire toilet exterior and interior, handles, tanks, etc.), urinals (inside and outside, flush handles and piping, etc.), partitions, door handles and push plates, counter tops, and shower stalls. Cleaning and sanitizing shall be done using a cleaning product specific to the surfaces being cleaned, as approved, and shall be done so in accordance with cleaning product manufacturer’s requirements at the application rates and with cleaning products required by manufacturer. Cleaning shall be done in a manner that leaves no visible dirt, hair, stains, grime, discoloration, haze or glare, smudges or blemishes on any surface cleaned upon completion. No standing or excess water shall remain following cleaning of surfaces.

14.1.1.10 Clean and sanitize all walls adjacent to and underneath urinals and behind toilets. Cleaning and sanitizing shall be done using a product specific to the type of surface being cleaned and as approved by the COR. All cleaning of surfaces shall be done in accordance with product manufacturer requirements. Upon completion, all cleaned surfaces shall be free of any visible dirt, grime, stains, hair, haze, or glare, and shall appear clean any shiny in nature.

14.1.1.11 Spot-clean all other surfaces and dust horizontal surfaces including tops of partitions and mirrors. Use cleaning products specific to the type of surface being cleaned, and clean in a manner as required by cleaning product manufacturer. All cleaned surfaces shall be free of dust, dirt, hair, blemishes, haze, or glare, and shall appear clean and shiny upon completion.

14.1.1.12 Clean and sanitize all drinking fountains. This shall include using cleaning products specific to cleaning and disinfecting drinking fountains in accordance with cleaning product requirements as well as in conformance to drinking fountain manufacturer requirements.

Products for use shall include a germicide and cleaning solution to be applied at the rate and method according to the product manufacturer.

Methods shall consider cleaning and sanitization of all parts of the drinking fountains – both exterior and interior including all locations where water is activated to flow on the valves, splashguards, spigots, drains, back splashes, bottle fillers, etc. Final cleaning shall leave drinking fountains free of dirt, scum, scale, discoloration, stains, debris, etc. on all portions of the drinking fountain.

14.1.2 CLEAN FLOORS

14.1.2.1 Vacuum all carpet (employee area, conference room, meeting room, and floor mats at each entry way). Vacuuming activities shall be done using a vacuum capable of removing all visible dirt, dust, hair, stains, mud, and debris from carpets. If stains or crusted on debris are on carpets, spot clean using a cleaning product and application as required by product manufacturer. Spot cleaning shall remove any stains or debris from carpets, and all carpets shall be left in a visibly clean state.

Spot-clean all areas with visible stains as they occur. NPS may provide space in the janitor closet for a vacuum machine if the machine is not too large. If the machine does not fit in the closet, the contractor shall be responsible for storing the machine overnight and transporting to the work site each day.

14.1.2.2 Sweep and mop all polished concrete or other hard surfaced floor.

Sweeping shall be done to remove all dirt, debris, dust, etc. from all hard surfaced floors. This shall include areas in and around exhibits, under furniture, and under floor mats, and the vestibule area at the front entrance including floor coverings and fixtures. Dust mopping surfaces shall consider acceptable in lieu of sweeping. Mopping hard-surfaced floors may be done using an automatic scrubber, as approved by the COR. It shall be noted that the floor shape is irregular, and there are numerous areas with displays that are difficult to use an auto-scrubber for the full size of the hard-surfaced floor. As a result, any areas not covered by use of an auto-scrubber shall be hand mopped. Mopping and auto-scrubbing shall be done in a manner that shall remove any and all floor marks, scuff marks, blemishes, dullness/haziness, streaks, excess dirt/dust/debris, etc. Upon completion of mopping or auto-scrubbing, floor surfacing shall appear shiny and clean in nature with no visible smudges, haze, glare, dirt, debris, stains, marks, etc.

Mopping shall be done using a floor cleaning product specific to the type of flooring being mopped, as approved by the COR. If an auto-scrubber is used for this task, NPS may provide storage in the janitor closet for the auto-scrubber, if the machine fits into the closet space provided. If the machine is too large to fit in the space provided, the contractor shall be responsible for overnight storage and transport of the machine to the work area each day.

14.1.3 HARD SURFACES

14.1.3.1 Clean – by hand or with the use of hand tools or other approved means.

Clean all surfaces using products and cleaners specific to the type of surface being cleaned. Clean all surfaces in compliance with manufacturer recommendations. All surfaces upon completion shall be clean, free of dirt/dust/debris/smudges/blemishes and shall not be dull or hazy in appearance and shall not have any marks or scuffs such as fingerprints or footprints.

14.1.4 CLEAN UPPER AND TWO LOWER ENTRANCES AND

TOUCHABLE GLASS

14.1.4.1 Clean all glass and windows at main entrance doors, vestibules, and all glass partitions. Cleaning shall be done using a product specific to window cleaning and shall be done in a manner as required by product manufacturer or by approved methods typical of this or similar work.

Cleaned surfaces shall appear clear and crisp with no visible blemishes, stains, marks, dullness, streaks, fingerprints or other marks that would otherwise be considered not clean.

14.1.4.2 Clean/wipe/dust metal window frames and door frames at entrance doors and vestibules (inside and outside) including inside vestibule area. Cleaning shall be done using cleaning products specific to the surface type to be cleaned, and in conformance with product manufacturer requirements. Finished surfaces shall appear free of dirt, grime, grease, marks, and shall have no visible blemishes, dullness, streaks, fingerprints, etc. Ensure all corners both at the top of the framing and along the floor are cleaned and free of dirt, dust, debris, cobwebs, etc.

14.1.4.3 Clean all touchable glass covering all interpretive displays located in the main area of the Visitor Center and along glass walls. This shall include using a glass cleaner and products as required for providing a clear glass surface that is free of smudges, marks, dirt, stains, fingerprints, dullness or haziness, etc. Glass surfaces shall appear clean and clear. Wipe any excess cleaning product as to not let it drip onto glass threshold or framing of displays. Cleaning of glass shall be done as required; surfaces are clean and free of fingerprints, dirt, smudges, etc. Glass surfaces shall be spot cleaned as needed.

14.1.4.4 All glass and framing inside and outside along glass walls shall be cleaned to only where visible streaking, smudging, dirt, debris, marking, etc. is noticeable. Otherwise, clean entire glass surfaced walls and metal framing for entire Visitor Center on a weekly basis.

14.1.5 CLEAN AND DISINFECT ALL BENCHES AND SEATING AREAS

14.1.5.1 Utilize a cleaning and disinfecting product specific to the type of surface being cleaned and disinfected. Use in accordance with manufacturer’s requirements. Ensure all wood benches, rock seating walls, and metal benches are thoroughly cleaned and free of dirt, streaks, smudges and visible blemishes. Benches and seating areas to be cleaned shall be only interior seating in the public area.

14.1.6 CLEAN TRASH RECEPTACLES AND WASTE BASKETS (not

already included in restroom cleaning)

14.1.6.1 Empty trash containers/bags in all trashcans and replace the liner supplied by the NPS. Dispose of full trash bags in trash dumpster located on premises. Empty trash containers in employee offices, the breakroom, main entrance vestibule, conference room and kitchen, at main desk, bookstore, and employee area. Empty all recycling containers and sort and dispose of recycling in appropriate bins provided in Visitor Center parking area.

14.1.7 CLEAN CONFERENCE ROOM AND MEETING ROOM

14.1.7.1 Dust meeting room windowsills. Wipe tables clean with disinfectant cleaner. Surfaces shall appear clean and free of marks, dirt, debris, stains, blemishes, etc. Note that if conference room has not been in use the previous day, dusting shall take place only on an as needed basis (i.e. when dust is prevalent on tables and surfaces).

14.1.8 CLEAN KITCHEN

14.1.8.1 Clean and sanitize counter tops and sink using a sanitizing cleaning solution as approved by the COR. Apply at the rate and method required by product manufacturer on both the sink and counter tops.

14.1.8.2 Dirty dishes and appliances are not included in cleaning of the kitchen area. Report anything left in the sink to the COR.

14.1.9 SPOT CLEAN

14.1.9.1 Spot cleaning shall be performed as necessary throughout the Visitor

Center to remove obvious dust, dirt, cobwebs, smudges, and stains from glass windows and doors, walls, cabinets, fixtures, floors, vents, etc.

14.1.10 AFTERNOON RE-CHECK (approximately 2:00 PM EST)

14.1.10.1 UPSTAIRS RESTROOMS (public restrooms)

14.1.10.2 Clean countertops and sinks. Use cleaning product specific for these surfaces. Spray in accordance with product manufacturer’s requirements and wipe down surfaces. Wipe down any excess water splashes and pick up any loose paper towel or toilet paper from floors or countertops.

14.1.10.3 Spot clean toilets as needed – as noted above.

14.1.10.4 Clean hand driers as stated above.

14.1.10.5 Check all toilet paper dispensers.

14.1.10.6 Check all soap dispensers. If less than ½ full, refill. Mop bathroom floors.

14.1.10.7 Clean all mirrors.

14.1.10.8 Check all trash containers. Empty and replace trash bag if full.

14.1.10.9 DOWNSTAIRS 24-HOUR RESTROOMS

14.1.10.10 Clean countertops and sinks.

14.1.10.11 Spot clean toilets as needed.

14.1.10.12 Clean hand driers.

14.1.10.13 Check all toilet paper dispensers.

14.1.10.14 Check all soap dispensers.

14.1.10.15 Mop bathroom floor.

14.1.10.16 Clean all mirrors.

14.1.10.17 Check all trash containers.

14.1.10.18 Check all public area trash cans and recycle containers. If full, empty and replace trash bags or sort and dispose of recycling and trash.

14.1.10.19 Clean touchable glass and doors at all public entrances. Glass shall be spot cleaned to remove visible blemishes, fingerprints, smears, smudges, etc.

14.2 WEEKLY SERVICES

All weekly services are to be performed as scheduled and include the following:

14.2.1 DEEP CLEAN FLOORS

14.2.1.1 Buff all polished concrete floor using a buffing machine typical for use of this type and size of floor. Utilize the manufacturer’s requirements for use of the buffing machine. Ensure buffing is done after the floor has been thoroughly swept and mopped (auto scrubbed). Use a floor polish consistent for use with polished concrete floors and only as approved by the COR for use in this application. Ensure that buffing pads are checked for excess dirt and debris to ensure the floor surface is not scratched in any way. Replace buffing pads as necessary. Ensure the area to be buffed is blocked off using caution tape, and the area to be buffed is done so only after the Visitor Center has either closed for the night, or prior to opening in the morning. Ensure plenty of time if done prior to opening for the day, that the entire floor can be buffed in one session and is not done in parts. Buffing machine shall be as approved by the COR and shall be a machine capable of providing a polished floor surface, spreading and polishing product using buffing brushes. Floor shall be shiny and free of blemishes, haze, scuffs, scratches, marks, and dullness. If any parts of the floor do not meet this standard, it shall be re-polished at the contractor’s expense. Machine used for buffing shall be approximately a 200-rpm buffing machine.

14.2.2 DUSTING

14.2.2.1 Dust all dust catching surfaces (horizontal and vertical), including furniture, cabinets, fixtures, window ledges, doors, door hardware, door frames, office partitions, and blinds. This shall include tops of displays, tops of benches, maps, displays, etc. Dry dust using only a clean dusting wand typical of this type of work. Do not apply dusting or cleaning products to any displays as to not cause any damage.

14.2.3 CLEAN GLASS

14.2.3.1 Clean inside and outside of glass windows and doors.

14.2.3.2 Clean inside and outside of metal window frames and door frames.

14.2.3.3 Clean all glass windows, doors, and walls as well as all door and window framing as stated previously (methods, cleaning products, etc.).

ELEVATOR INSPECTION, TESTING, SERVICE, AND MAINTENANCE

14.3 The Contractor shall obtain a maintenance service contract from an elevator company certified to inspect, test, service, and maintain Schindler elevators. All services and outage request shall be handled in a timely manner. All service invoices must be paid for by the prime contractor. The Contractor shall produce a copy of the certificate to the COR upon completion of inspection. Contractor must ensure that all safety inspections are complete according to County, State, and National Park Service policies and regulations.

HVAC SYSTEM INSPECTION, TESTING, SERVICE, AND MAINTENANCE

The contractor must provide air conditioning service, maintenance, and repairs in the Visitor Center as aligned with industry standards and manufacturer guidelines. The system consists of three (3) 3-ton condensers and nine (9) air handling units (AHUs); six (6) mini-split systems; and one (1) rooftop unit (RTU) with two (2) inline filter systems.

14.4 DAILY CHECKS

14.4.1 Ensure all air handlers and thermostats are on the ON setting and set to cool.

14.4.2 Ensure no air handlers are dripping water into the drip pan. Correct the problem if there is an issue.

14.5 MONTHLY SERVICE

14.5.1 Inspect overall system operation. Check for unusual noises, vibrations, or odors.

14.5.2 Verify thermostat/calibration and test setpoints.

14.5.3 Inspect exposed ductwork for visible leaks or damage.

14.5.4 AHUs AND RTUs

14.5.4.1 Inspect belts for wear/tension; adjust or replace as needed.

14.5.4.2 Lubricate bearings and moving parts (if not permanently sealed).

14.5.4.3 Inspect motor amperage draw vs nameplate data.

14.5.4.4 Inspect and clean condensate pans and drain lines. Maintain all condensate lines that they are free of stoppage.

14.5.5 FILTERS AND AIR QUALITY

14.5.5.1 Replace air conditioning filters in all air handlers.

14.5.5.2 Clean filters in mini splits type units.

14.5.5.3 Check outdoor air dampers for correct position and function.

14.5.6 COOLING COMPONENTS

14.5.6.1 Check refrigerant site glass (if accessible) for bubbles or oil.

14.5.6.2 Inspect coils for visible dirt or corrosion (evaporator and condenser).

14.5.6.3 Ensure condenser fans are clean and balanced.

14.5.6.4 Confirm temperature differential across coil (delta-T).

14.5.7 ELECTRICAL AND CONTROLS

14.5.7.1 Check control panel for secure wiring and signs of overheating.

14.5.7.2 Inspect contactors, capacitors, and relays.

14.5.7.3 Test safety switches and float switches.

14.5.8 DRAINAGE AND HUMIDITY

14.5.8.1 Flush condensate drain lines with approved cleaner.

14.5.9 DOCUMENTATION

14.5.9.1 Log filter change dates, amperage readings, and delta-T values.

14.5.9.2 Report anomalies (e.g., compressor short-cycling, tripped breakers, etc.)

14.5.9.3 Submit monthly service report to COR.

14.6 BI-ANNUAL SERVICE (TWICE PER YEAR)

14.6.1 Perform a full operational test.

14.6.2 Verify function of all zone controls, dampers, and actuators.

14.6.3 Inspect and calibrate thermostats and programmable schedules.

14.6.4 AHUs AND RTUs

14.6.4.1 Inspect and tighten fan belts; replace worn belts.

14.6.4.2 Lubricate all moving parts (bearings, motors, dampers) unless sealed.

14.6.4.3 Clean blower fans and inspect wheel balance.

14.6.4.4 Check fan motor amperage and voltage.

14.6.5 FILTER AND COIL MAINTENANCE

14.6.5.1 Change filters in the RTU unit.

14.6.5.2 Change in-line filters located in the men’s restrooms and the canoe room storage closet.

14.6.5.3 Inspect and clean evaporator and condenser coils.

14.6.5.4 Check return and supply vents and grilles.

14.6.6 CONDENSATE AND DRAINAGE

14.6.6.1 Flush and test condensate drain lines and traps.

14.6.6.2 Clean drain pans; inspect coils and clean debris from outdoor units.

14.6.6.3 Verify compressor operation and temperature differential (delta-T).

14.6.7 ELECTRICAL AND CONTROLS

14.6.7.1 Inspect all electrical panels and tighten terminal connections.

14.6.7.2 Test safety devices: high/low pressure switches, limit switches.

14.6.7.3 Check capacitors, contactors, and relays for wear and pitting.

14.6.7.4 Confirm emergency shut-off switches are functioning.

14.6.8 DOCUMENTATION AND REPORTING

14.6.8.1 Record motor amperage, refrigerant levels, and temperature splits.

14.6.8.2 Log completed preventative maintenance.

14.6.8.3 Report deficiencies needing follow-up (e.g., compressor issues, failing sensors).

14.6.8.4 Update services records with inspection date, technician name, and findings.

14.7 ANNUAL SERVICE

14.7.1 Conduct a comprehensive performance evaluation of all HVAC equipment.

14.7.2 Inspect overall system integration.

14.7.3 Perform airflow testing and balancing to verify proper distribution.

14.7.4 Evaluate condition of system components for replacement needs.

14.7.5 AHUs AND RTUs

14.7.5.1 Remove and inspect blower assembly and housing.

14.7.5.2 Deep clean and inspect blower motors and fan wheels.

14.7.5.3 Inspect and torque all motor mounts, pulleys, and housing fasteners.

14.7.5.4 Perform vibration analysis (if applicable) to detect bearing or motor wear.

14.7.5.5 Clean evaporator coils from all air handlers.

14.7.5.6 Service RTU and the three (3) condensers located on the roof of the

Visitor Center.

14.7.6 COIL AND DUCT CLEANING

14.7.6.1 Deep clean evaporator and condenser coils with appropriate chemical cleaners approved by the COR.

14.7.6.2 Inspect ductwork interiors for dust accumulation, microbial growth, or leaks.

14.7.6.3 Clean and sanitize ductwork as needed.

14.7.7 COOLING EQUIPMENT MAINTENANCE

14.7.7.1 Verify refrigerant charge levels and adjust per manufacturer specs

(licensed technician required).

14.7.7.1.1 Pressure test system for leaks if refrigerant loss is suspected.

14.7.7.2 Inspect condition on condensers and contactors for wear or overheating.

14.7.7.3 Calibrate and test all temperature sensors and safety switches.

14.7.8 CONDENSATE AND DRAINAGE SYSTEM

14.7.8.1 Inspect and clean condensate pans, drains, and traps thoroughly.

14.7.8.2 Test float switches and drain pumps for reliable operation.

14.7.8.3 Verify proper slope and routing of all drain piping.

14.7.9 ELECTRICAL SYSTEMS

14.7.9.1 Inspect and torque all electrical terminals and connections.

14.7.9.2 Test capacitors, relays, and transformers for degradation.

14.7.9.3 Clean and vacuum inside electrical panels.

14.7.10 CONTROLS AND BUILDING AUTOMATION

14.7.10.1 Calibrate thermostats, sensors, and damper actuators.

14.7.10.2 Test all alarms and overrides for functional accuracy.

14.7.10.3 Update software/firmware if required.

14.7.11 DOCUMENTATION AND REPORTING

14.7.11.1 Update HAVC maintenance records in log.

14.7.11.2 Log all readings, deficiencies, completed work and

recommendations.

15.0 PERFORMANCE REQUIREMENTS STANDARDS

The Contractor shall be expected to ensure services are provided or performed to appropriate standards. Custodial services, HVAC and elevator inspection, service, and maintenance required by this contract are generally of such a nature that nonconforming or incomplete performance disclosed by Government inspection is subject to correction of deficiencies within 48 to 72 hours by re-performance. Late performance will result in a deduction being made to the contract price for the month.

16.0 INSPECTIONS

16.1 Inspection by the Government of the Visitor Center and restrooms, HVAC, and elevator, following services shall be done to determine the acceptability of the workmanship, and any deficiencies encountered will be called to the attention of the Contractor. Correction of all deficiencies will be made prior to re-inspection and acceptance of work by the Government in conformance with the performance standards.

16.2 Contractor shall submit a daily checklist, which includes task lists for accomplishment and any remarks, to ensure quality standards are being met. These checklists will be utilized by the COR to substantiate work completed and to schedule and perform government inspections.

16.3 Any Government personnel or visiting public may observe unacceptable services, incomplete work, or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing. Refer to the Appendix 2: Acceptable Quality Level for remedy for non-conforming services. Unresolved disputes shall be forwarded to the CO for determination.

CUSTODIAL INSPECTIONS

16.4 INSPECTION METHODS: Random inspection, scheduled inspection, visitor/employee feedback, service log reviews, spot…