INTERNET_CONTRACT_-_RFP_(_05-15-14)_2.doc

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Provide internet services to the US Mission in Maputo, Mozambique
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Solicitation Document - Request for Proposals - Provide Internet Services to U.S. Mission in Maputo Mozambique.

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American Embassy Maputo, Mozambique

May 15, 2014 To:

Prospective Offerors Subject: Request for Quotations number S-MZ500-14-R-0002 Enclosed is a Request for Quotations (RFQ) for combined Internet services to the US Mission in Maputo. If you would like to submit a quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it to the address shown on the Standard Form 1449 that follows this letter.

The U.S. Government intends to award a contract/purchase order to the responsible company submitting a technically acceptable quotation at the lowest price. We intend to award a contract/purchase order based on initial quotations, without holding discussions, although we may hold discussions with companies in the competitive range if there is a need to do so.

Quotations are due by Monday, June 30, 2014.

Sincerely, Francoise N. Rena

Contracting Officer

TABLE OF CONTENTS

Section 1 - The Schedule

· SF 1449 cover sheet

· Continuation To SF-1449, RFQ Number S-MZ500-14-R-0002, Prices, Block 23

· Continuation To SF-1449, RFQ Number S-MZ500-14-R-0002, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12 Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12 Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12 Section 5 - Offeror Representations and Certifications

· Offeror Representations and Certifications

· Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449, RFQ NUMBER S-MZ500-14-R-0002

PRICES BLOCK 23

I.

Scope of Services The contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the contractor shall be paid a firm fixed-price for all services.

II.

Base Period The contract will be for a one-year period from the date of the contract award and a notice to proceed with an additional three option years.

1.

The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof:

2.

Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below in USDollars. Carrier shall be responsible for payment end-to-end circuit billing.

2.1

VALUE ADDED TAX

Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are:

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449, RFQ NUMBER S-MZ500-14-R-0002

2.2.

The firm fixed-prices are in USDOLLARS

Base Year – see II, General, L, Term of Contract

Contract Line Item #
Description of Services
Number of Months
Monthly Price

USD

Total Firm Fixed Price

USD

1
Primary “VNET” – 193 Av Kenneth Kaunda

US Embassy primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. HSRP protocol is required. MPLS protocol is required.

1(a)
at minimum 10,240 Kbps (10Mbps)
12
1(b)
at minimum15,360 Kbps (15Mbps)
12
1(c)
at minimum 20,480 Kbps (20Mbps)
12
1(d)
at minimum 30,720 Kbps (30Mbps)
12
2
Primary CDC – 267 Av Zedequias Mangahela, JAT IV Centers for Disease Control office primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. MPLS protocol is required.
2(a)
at minimum 8,192 Kbps 8Mbps)
12
2(b)
at minimum 10,240 Kbps 10Mbps)
12
2(c)
at minimum 12,288 Kbps 12Mbps)
12
3
Public Affairs “ACC” – 525 Av Mao Tse Tung Dedicated Internet Network (DIN) for Public Affair’s American Cultural Center (ACC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit. MPLS protocol is required.
3(a)
at minimum 4,096 Kbps (4Mbps)
12
3(b)
at minimum 6,144 Kbps (6Mbps)
12
3(c)
at minimum 8,192 Kbps (8Mbps)
12
4
Chancery “LGF/ISC/Drivecam” - 193 Kenneth Kaunda

Dedicated Internet Network (DIN) for LGF/ISC/DriveCam. One (1) dedicated uncapped, Internet circuit at minimum 2,048 Kbps (2Mbps).

5
“DriveCam-Warehouse” – 1042 Av das Forcas Populares

Dedicated Internet Network (DIN) for GSO’s Warehouse “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

6
“DriveCam-JAT” – Complexo JAT, Rua 1231 at 41 Bairro/Central

Dedicated Internet Network (DIN) for GSO’s JAT “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

7
Residential “CMR” – 3272 Av Julis Nyerere

Dedicated Internet Network (DIN) for Chief of Mission Residence. One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

8
Residential “DCR” – 134 Duart Galvao Polana

Dedicated Internet Network (DIN) for Deputy Chief’s Residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).

9
Residential “PAO” 483 Av Para o Palmar Dedicated Internet Network (DIN) for Public Affairs Officer’s residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).
12

Primary USAID - Complexo JAT, Rua 1231 at 41 Bairro/Central

One (1) Dedicated, uncapped, uncontended, 1:1 Internet circuit. HSRP protocol is required. MPLS protocol is required.

· This item is optional to the US Government

10(a)
at minimum 4,096 Kbps (4Mbps)
12
10(b)
at minimum 6,144 Kbps (6Mbps)
12
10(c)
at minimum 8,192 Kbps (8Mbps)
12

Sub-Total

Plus VAT (if applicable) (%17)

Grand Total

Option Year One – twelve months following the Base Year

Contract Line Item #
Description of Services
Number of Months
Monthly Price

USD

Total Firm Fixed Price

1
Primary “VNET” – 193 Av Kenneth Kaunda

US Embassy primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. HSRP protocol is required. MPLS protocol is required.

1(a)
at minimum 10,240 Kbps (10Mbps)
12
1(b)
at minimum15,360 Kbps (15Mbps)
12
1(c)
at minimum 20,480 Kbps (20Mbps)
12
1(d)
at minimum 30,720 Kbps (30Mbps)
12
2
Primary CDC – 267 Av Zedequias Mangahela, JAT IV Centers for Disease Control office primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. MPLS protocol is required.
2(a)
at minimum 8,192 Kbps 8Mbps)
12
2(b)
at minimum 10,240 Kbps 10Mbps)
12
2(c)
at minimum 12,288 Kbps 12Mbps)
12
3
Public Affairs “ACC” – 525 Av Mao Tse Tung Dedicated Internet Network (DIN) for Public Affair’s American Cultural Center (ACC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit. MPLS protocol is required.
3(a)
at minimum 4,096 Kbps (4Mbps)
12
3(b)
at minimum 6,144 Kbps (6Mbps)
12
3(c)
at minimum 8,192 Kbps (8Mbps)
12
4
Chancery “LGF/ISC/Drivecam” - 193 Kenneth Kaunda

Dedicated Internet Network (DIN) for LGF/ISC/DriveCam. One (1) dedicated uncapped, Internet circuit at minimum 2,048 Kbps (2Mbps).

5
“DriveCam-Warehouse” – 1042 Av das Forcas Populares

Dedicated Internet Network (DIN) for GSO’s Warehouse “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

6
“DriveCam-JAT” – Complexo JAT, Rua 1231 at 41 Bairro/Central

Dedicated Internet Network (DIN) for GSO’s JAT “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

7
Residential “CMR” – 3272 Av Julis Nyerere

Dedicated Internet Network (DIN) for Chief of Mission Residence. One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

8
Residential “DCR” – 134 Duart Galvao Polana

Dedicated Internet Network (DIN) for Deputy Chief’s Residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).

9
Residential “PAO” 483 Av Para o Palmar Dedicated Internet Network (DIN) for Public Affairs Officer’s residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).
12
10
Primary USAID - Complexo JAT, Rua 1231 at 41 Bairro/Central

One (1) Dedicated, uncapped, uncontended, 1:1 Internet circuit. HSRP protocol is required. MPLS protocol is required.

10(a)
at minimum 4,096 Kbps (4Mbps)
12
10(b)
at minimum 6,144 Kbps (6Mbps)
12
10(c)
at minimum 8,192 Kbps (8Mbps)
12

Sub-Total

Plus VAT (if applicable) (%17)

Grand Total

Option Year Two – twelve months following Option Year One

Contract Line Item #
Description of Services
Number of Months
Monthly Price

USD

Total Firm Fixed Price

1
Primary “VNET” – 193 Av Kenneth Kaunda

US Embassy primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. HSRP protocol is required. MPLS protocol is required.

1(a)
at minimum 10,240 Kbps (10Mbps)
12
1(b)
at minimum15,360 Kbps (15Mbps)
12
1(c)
at minimum 20,480 Kbps (20Mbps)
12
1(d)
at minimum 30,720 Kbps (30Mbps)
12
2
Primary CDC – 267 Av Zedequias Mangahela, JAT IV Centers for Disease Control office primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. MPLS protocol is required.
2(a)
at minimum 8,192 Kbps 8Mbps)
12
2(b)
at minimum 10,240 Kbps 10Mbps)
12
2(c)
at minimum 12,288 Kbps 12Mbps)
12
3
Public Affairs “ACC” – 525 Av Mao Tse Tung Dedicated Internet Network (DIN) for Public Affair’s American Cultural Center (ACC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit. MPLS protocol is required.
3(a)
at minimum 4,096 Kbps (4Mbps)
12
3(b)
at minimum 6,144 Kbps (6Mbps)
12
3(c)
at minimum 8,192 Kbps (8Mbps)
12
4
Chancery “LGF/ISC/Drivecam” - 193 Kenneth Kaunda

Dedicated Internet Network (DIN) for LGF/ISC/DriveCam. One (1) dedicated uncapped, Internet circuit at minimum 2,048 Kbps (2Mbps).

5
“DriveCam-Warehouse” – 1042 Av das Forcas Populares

Dedicated Internet Network (DIN) for GSO’s Warehouse “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

6
“DriveCam-JAT” – Complexo JAT, Rua 1231 at 41 Bairro/Central

Dedicated Internet Network (DIN) for GSO’s JAT “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

7
Residential “CMR” – 3272 Av Julis Nyerere

Dedicated Internet Network (DIN) for Chief of Mission Residence. One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

8
Residential “DCR” – 134 Duart Galvao Polana

Dedicated Internet Network (DIN) for Deputy Chief’s Residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).

9
Residential “PAO” 483 Av Para o Palmar Dedicated Internet Network (DIN) for Public Affairs Officer’s residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).
12
10
Primary USAID - Complexo JAT, Rua 1231 at 41 Bairro/Central

One (1) Dedicated, uncapped, uncontended, 1:1 Internet circuit. HSRP protocol is required. MPLS protocol is required.

10(a)
at minimum 4,096 Kbps (4Mbps)
10(b)
at minimum 6,144 Kbps (6Mbps)
10(c)
at minimum 8,192 Kbps (8Mbps)

Sub-Total

Plus VAT (if applicable) (%17)

Grand Total

Option Year Three – twelve months following Option Year Two

Contract Line Item #
Description of Services
Number of Months
Monthly Price

USD

Total Firm Fixed Price

1
Primary “VNET” – 193 Av Kenneth Kaunda

US Embassy primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. HSRP protocol is required. MPLS protocol is required.

1(a)
at minimum 10,240 Kbps (10Mbps)
12
1(b)
at minimum15,360 Kbps (15Mbps)
12
1(c)
at minimum 20,480 Kbps (20Mbps)
12
1(d)
at minimum 30,720 Kbps (30Mbps)
12
2
Primary CDC – 267 Av Zedequias Mangahela, JAT IV Centers for Disease Control office primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit providing fault tolerance in the last mile. MPLS protocol is required.
2(a)
at minimum 8,192 Kbps 8Mbps)
12
2(b)
at minimum 10,240 Kbps 10Mbps)
12
2(c)
at minimum 12,288 Kbps 12Mbps)
12
3
Public Affairs “ACC” – 525 Av Mao Tse Tung Dedicated Internet Network (DIN) for Public Affair’s American Cultural Center (ACC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit. MPLS protocol is required.
3(a)
at minimum 4,096 Kbps (4Mbps)
12
3(b)
at minimum 6,144 Kbps (6Mbps)
12
3(c)
at minimum 8,192 Kbps (8Mbps)
12
4
Chancery “LGF/ISC/Drivecam” - 193 Kenneth Kaunda

Dedicated Internet Network (DIN) for LGF/ISC/DriveCam. One (1) dedicated uncapped, Internet circuit at minimum 2,048 Kbps (2Mbps).

5
“DriveCam-Warehouse” – 1042 Av das Forcas Populares

Dedicated Internet Network (DIN) for GSO’s Warehouse “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

6
“DriveCam-JAT” – Complexo JAT, Rua 1231 at 41 Bairro/Central

Dedicated Internet Network (DIN) for GSO’s JAT “DriveCam.” One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

7
Residential “CMR” – 3272 Av Julis Nyerere

Dedicated Internet Network (DIN) for Chief of Mission Residence. One (1) dedicated Internet circuit at minimum 1,024 Kbps (1Mbps).

8
Residential “DCR” – 134 Duart Galvao Polana

Dedicated Internet Network (DIN) for Deputy Chief’s Residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).

9
Residential “PAO” 483 Av Para o Palmar Dedicated Internet Network (DIN) for Public Affairs Officer’s residence. One (1) dedicated, uncapped Internet circuit at minimum 1,024 Kbps (1Mbps).
12
10
Primary USAID - Complexo JAT, Rua 1231 at 41 Bairro/Central

One (1) Dedicated, uncapped, uncontended, 1:1 Internet circuit. HSRP protocol is required. MPLS protocol is required.

10(a)
at minimum 4,096 Kbps (4Mbps)
10(b)
at minimum 6,144 Kbps (6Mbps)
10(c)
at minimum 8,192 Kbps (8Mbps)

Sub-Total

Plus VAT (if applicable) (%17)

Grand Total

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449, RFQ NUMBER S-MZ500-14-R-0002

Grand Total Contract Price, including all Option Years:

Base Period:

USD__________

First Option Year:

USD__________

Second Option Year:

USD__________

Third Option Year:

USD__________

Grand total Firm-Fixed Price for Base Year plus all option Years: USD____________ The contractor shall provide pricing based on the minimum bandwidth requirement in each CLIN.

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I.

Scope of Work The purpose of this firm fixed price purchase order is to obtain Internet Services and Circuitry for the U.S. Embassy (193 Av Kenneth Kaunda), US mission Annex “JAT” (JAT III & JAT IV, the American Cultural Center (525 Av Mao Tse Tung), the US mission warehouse (1024 Av das Forcas Populares), and official mission residences located at 3272 Av Julius Nyerere, 134 Duart Galvao Polana, and 483 Av Para o Palmar.

The local Telecommunication’s Internet Service Provider (ISP) contracting firm shall provide internet services and dedicated leased line channels and circuitry for connecting American Embassy Maputo and U.S. Embassy Annex/Residence locations to international Network Access Points (NAPs) as shown below in this technical paper.

This is the list of REQUIRED services:

1.

Service:

Internet circuit for VPN services to DOS “VNET”

Name:

Primary DOS “VNET”

Description:

US Embassy primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at minimum 10,240 Kbps (10Mbps) providing fault tolerance in the last mile. HSRP protocol is required.

Type of Service:

Dedicated Internet Channel

Location:

US Embassy 193 Av Kenneth Kaunda

The provided Internet Service shall comply with the following requirements:

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the Internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection shall be "always on", and shall not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) shall guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio shall be 1/1.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) shall be 1:1 /1:1.

Internet Service Provider (ISP) shall provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers). Also, RTT shall be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through Mozambican Network Access Point (NAP).

Internet Service Provider (ISP) shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions, or proxies, they shall be identified, and removed prior to lease line circuit installation.

Internet Service Provider (ISP) shall provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub Maputo and the ISP hub in United States of America (USA).

Internet Service Provider (ISP) shall have redundancy in the Internet backbone between Mozambique and USA. For instance, if NAP of the host country’s backbone fails, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) shall provide fault-tolerant Fiber Optic connectivity to the very end at the U.S. Embassy Maputo compound Telecommunications Service Entrance Facilities (TSEF) Room. If fiber optic connectivity is not possible, weatherproof Category 6 Ethernet (CAT6E) shall be used.

Network Identification

Internet Service Provider (ISP) shall provide a minimum block of sixteen (16) public internet IP addresses on a single subnet for Internet services.

Internet Service Provider (ISP) shall provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 27) or, equivalently, its subnet mask 255.255.255.224, and ISP Gateway IP addresses (virtual IP addresses).

Network Devices

The network devices shall comply with the following characteristics:

Services provided by the Internet Service Provider (ISP) shall be delivered with RJ-45 interface connectors with a 100/1000baseT interface.

Internet Service Provider (ISP) shall provide routers and Data media converters or transmission devices in all cases.

Power standard sources shall be dual voltage (110v/60hz and 220v/50hz)

Devices shall be high-end commercial/professional grade and rack-mountable in a standard Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector with a 100/1000baseT interface is required per CLIN.

· No router is required Service Support and contingencies

The awarded ISP shall warrant 100% service support 7 days/week X 24 hours/day X 365 days/year (7X24X365).

The vendor shall warrant service support on site if necessary 7X24X365, services shall be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability shall be at minimum 99.97%.

The contractor shall install a redundant cable or Fiber Optic or Microwave transmission infrastructure known as a “backup line” with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate.

The awarded ISP shall have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP shall provide on-line web access data traffic analysis graphs capabilities. Graphs shall be updated on a daily basis. Graphs shall retain traffic history behavior for at least one year.

The awarded ISP shall provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

2.

Service:

Internet circuit for VPN services to CDC

Name:

Primary CDC

Centers for Disease Control (CDC) office primary VPN circuit. One (1) dedicated, uncapped, uncontended, 1:1

Internet circuit at minimum 6,168 Kbps 6Mbps).

Dedicated Internet Channel

Location:

CDC office 267 Av Zedequias Mangahela, JAT IV

All provided Internet Services and data point-to-point connections shall comply with the following requirements (except when specified):

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the Internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection shall be "always on", and shall not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) shall guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio shall be 1/1.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) shall be 1:1 /1:1.

Internet Service Provider (ISP) shall provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers). Also, RTT shall be faster than 7ms for local data services (for instance: web pages accessed through Mozambican Network Access Point (NAP).

Internet Service Provider (ISP) shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions, or proxies, they shall be identified, and removed prior to lease line circuit installation.

Internet Service Provider (ISP) shall provide detailed list of all hardware between the US Embassy and the NAP.

Internet Service Provider (ISP) shall provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub Maputo and the ISP hub in United States of America (USA).

Internet Service Provider (ISP) shall have redundancy in the Internet backbone between Mozambique and USA. For instance, If NAP of the host country’s backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) shall provide fault-tolerant Fiber Optic connectivity to the very end at the U.S. Embassy Maputo compound Telecommunications Service Entrance Facilities (TSEF) Room. If fiber optic connectivity is not possible, weatherproof Category 6 Ethernet (CAT6E) shall be used.

Network Identification

Internet Service Provider (ISP) connection shall provide a block of six (6) static IP Addresses on a single subnet.

Internet Service Provider (ISP) shall provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 29) or, equivalently, its subnet mask 255.255.255.248, and ISP Gateway IP address.

Network Devices

The network devices shall comply with the following characteristics:

Services provided by the Internet Service Provider (ISP) shall be delivered with RJ-45 interface connectors with a 100/1000baseT interface.

Internet Service Provider (ISP) shall provide router(s) and Data media converters or transmission devices in all cases.

Power standard sources shall be dual voltage (110v/60hz and 220v/50hz).

Devices shall be high-end commercial/professional grade and rack-mountable in a standard Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector with a 100/1000baseT interface is required per service.

Service Support and contingencies

The awarded ISP shall warrant 100% service support 7 days/week X 24 hours/day X 365 days/year (7X24X365).

The vendor shall warrant service support on site if necessary 7X24X365, services shall be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC) or with the CDC’s representative from their Network Administration group.

Expected service availability and reliability shall be at minimum 99.97%.

The contractor shall install a redundant cable or Fiber Optic or Microwave transmission infrastructure known as a “backup line” with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate.

The awarded ISP shall have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP shall provide on-line web access data traffic analysis graphs capabilities. Graphs shall be updated on a daily basis. Graphs shall retain traffic history behavior for at least one year.

The awarded ISP shall provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

3.

Service:

Internet circuit to Martin Luther King Cultural Center

(MLKC)

Name:

Primary “MLKCC”

Dedicated Internet Network (DIN) for Public Affair’s

Martin Luther King Cultural Center (MLKCC). One (1) dedicated, uncapped, uncontended, 1:1 Internet circuit at minimum 4,096 Kbps (4Mbps).

Dedicated Internet Channel

Location:

U.S. Embassy Maputo American Cultural Center, 525 Av Mao Tse Tung

All provided Internet Services and data point-to-point connections shall comply with the following requirements (except when specified):

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the Internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection shall be "always on", and shall not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) shall guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers is not allowed. Connection Ratio shall be 1/1.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) shall be 1:1 /1:1.

Internet Service Provider (ISP) shall provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers). Also, RTT shall be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through Mozambican Network Access Point (NAP).

Internet Service Provider (ISP) shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions, or proxies, they shall be identified, and removed prior to lease line circuit installation.

Internet Service Provider (ISP) shall provide detailed list of all hardware between the US Embassy and the NAP.

Internet Service Provider (ISP) shall provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub Maputo and the ISP hub in United States of America (USA).

Internet Service Provider (ISP) shall have redundancy in the Internet backbone between Mozambique and USA. For instance, If NAP of the host country’s backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) shall provide fault-tolerant Fiber Optic connectivity to the very end at the U.S. Embassy Maputo compound Telecommunications Service Entrance Facilities (TSEF) Room. If fiber optic connectivity is not possible, weatherproof Category 6 Ethernet (CAT6E) shall be used.

Network Identification

Internet Service Provider (ISP) connection shall provide a block of six (6) static IP Addresses on a single subnet.

Internet Service Provider (ISP) shall provide IP addresses used to identify the single subnet address in Classless Inter-Domain Routing address specification (Network IP address / 29) or, equivalently, its subnet mask 255.255.255.248, and ISP Gateway IP address.

Network Devices

The network devices shall comply with the following characteristics:

Services provided by the Internet Service Provider (ISP) shall be delivered with RJ-45 interface connectors with a 100/1000baseT interface.

Internet Service Provider (ISP) shall provide router(s) and Data media converters or transmission devices in all cases.

Power standard sources shall be dual voltage (110v/60hz and 220v/50hz).

Devices shall be high-end commercial/professional grade and rack-mountable in a standard Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector with a 100/1000baseT interface is required per CLIN.

Service Support and contingencies

The awarded ISP shall warrant 100% service support 7 days/week X 24 hours/day X 365 days/year (7X24X365).

The vendor shall warrant service support on site if necessary 7X24X365, services shall be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC).

Expected service availability and reliability shall be at minimum 99.97%.

The contractor shall install a redundant cable or Fiber Optic or Microwave transmission infrastructure known as a “backup line” with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate.

The awarded ISP shall have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP shall provide on-line web access data traffic analysis graphs capabilities. Graphs shall be updated on a daily basis. Graphs shall retain traffic history behavior for at least one year.

The awarded ISP shall provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

4.

Service:

Internet circuit to Chancery for “LGF/ISC/DriveCam” Name:

Chancery “LGF/ISC/DriveCam”

Dedicated Internet Network (DIN) for the LGF/ISC.

One (1) dedicated, uncapped, Internet circuit at minimum 2,048 Kbps (2Mbps).

Dedicated Internet Channel

Location:

US Embassy 193 Av Kenneth Kaunda

All provided Internet Services and data point-to-point connections shall comply with the following requirements (except when specified):

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the Internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection shall be "always on", and shall not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) shall guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s internet gateway. Connection Ratio shall be 20:1 or less.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) shall be 20:1 /20:1 or less.

Internet Service Provider (ISP) shall provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible but, at minimum, greater than 99.0% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers). Also, RTT shall be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through Mozambican Network Access Point (NAP).

Internet Service Provider (ISP) shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions, or proxies, they shall be identified, and removed prior to lease line circuit installation.

Internet Service Provider (ISP) shall provide detailed list of all hardware between the US Embassy and the NAP.

Internet Service Provider (ISP) shall provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub Maputo and the ISP hub in United States of America (USA).

Internet Service Provider (ISP) shall have redundancy in the Internet backbone between Mozambique and USA. For instance, If NAP of the host country’s backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Network Identification

Internet Service Provider (ISP) connection shall provide a single IP address either statically or assigned via Dynamic Host Control Protocol (DHCP) Internet Service Provider (ISP) shall provide IP address in a method that does not require regularly scheduled equipment restarts. Dynamically assigned addresses shall be refreshed automatically without local administrative input.

Network Devices

The network devices shall comply with the following characteristics:

Services provided by the Internet Service Provider (ISP) shall be delivered with RJ-45 interface connectors with a 100/1000baseT interface.

Internet Service Provider (ISP) shall provide router(s) and Data media converters or transmission devices in all cases.

Power standard sources shall be dual voltage (110v/60hz and 220v/50hz).

Devices shall be commercially available, from an industry respected manufacturer , and rack mountable in a standard Commercial off-the-shelf (COTS) rack.

One separate or individual physical interface connector with a 100/1000baseT interface is required per CLIN.

No router is required.

Service Support and contingencies

The awarded ISP shall warrant 100% service support 7 days/week X 24 hours/day X 365 days/year (7X24X365).

The vendor shall warrant service support on site if necessary 7X24X365, services shall be coordinated directly with Embassy’s Contracting Office Representative (COR) or Information Technology (IT) representative from the Embassy Information Systems Center (ISC) or with the CDC’s representative from their Network Administration group.

Expected service availability and reliability shall be at minimum 99.0%.

The contractor shall install a redundant cable or Fiber Optic or Microwave transmission infrastructure known as a “backup line” with channel state inspection mechanism, in order to verify service connectivity and provide immediate lease line backup connectivity services to the Embassy/Consulate.

The awarded ISP shall have direct connection capability with major United States of America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP shall provide on-line web access data traffic analysis graphs capabilities. Graphs shall be updated on a daily basis. Graphs shall retain traffic history behavior for at least one year.

The awarded ISP shall provide a central Information Technology (IT) point of contact (POC) in order to promptly coordinate technical issues during the initial installation process.

5.

Service:

Internet circuit to Warehouse for “DriveCam” Name:

“Warehouse Drivecam”

Dedicated Internet Network (DIN) for the DriveCam unit at the US Embassy warehouse. One (1) dedicated, Internet circuit at minimum 1,024 Kbps (1Mbps).

Type of Service: Dedicated Internet Channel

Location:

US Embassy Warehouse 1042 Av da Forcas Populares

All provided Internet Services and data point-to-point connections shall comply with the following requirements (except when specified):

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the Internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection shall be "always on", and shall not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) shall guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers shall be minimized (contention ratio of 20:1 or less).

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) shall be 20:1 /20:1.

Internet Service Provider (ISP) shall provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible but, at minimum, greater than 99.0% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers). Also, RTT shall be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through Mozambican Network Access Point (NAP).

Internet Service Provider (ISP) shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions, or proxies, they shall be identified, and removed prior to lease line circuit installation.

Internet Service Provider (ISP) shall provide detailed list of all hardware between the US Embassy and the NAP.

Internet Service Provider (ISP) shall provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub Maputo and the ISP hub in United States of America (USA).

Internet Service Provider (ISP) shall have redundancy in the Internet backbone between Mozambique and USA. For instance, If NAP of the host country’s backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) shall provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Maputo Warehouse Telecommunications Service Entrance Facilities (TSEF) Room.

Network Identification

Internet Service Provider (ISP) connection shall provide a single IP address either statically or assigned via Dynamic Host Control Protocol (DHCP) Internet Service Provider (ISP) shall provide IP address in a method that does not require regularly scheduled equipment restarts. Dynamically assigned addresses shall be refreshed automatically without local administrative input.

Network Devices

The network devices shall comply with the following characteristics:

Services provided by the Internet Service Provider (ISP) shall be delivered to the end-point with RJ-45 interface connectors with a 100/1000baseT interface.

Internet Service Provider (ISP) shall provide all data media converters or transmission devices in all cases.

Power standard sources shall be dual voltage (110v/60hz and 220v/50hz).

Devices may be Rack mountable in a standard Commercial off-the-shelf (COTS) rack or COTS Small Office/Home Office (SOHO) devices.

One separate or individual physical interface connector with a 100/1000baseT interface is required per CLIN.

No router is required.

6.

Service:

Internet circuit to JAT for “DriveCam” Name:

“JAT Drivecam” at the US Embassy JAT annex. One (1) dedicated, Internet circuit at minimum 1,024 Kbps (1Mbps).

Type of Service: Dedicated Internet Channel

Location:

Complexo JAT, Rua 1231 at 41 Bairro/Central

All provided Internet Services and data point-to-point connections shall comply with the following requirements (except when specified):

Internet Services Quality

Internet Service Provider (ISP) shall provide dedicated leased channel high-speed access to the Internet; data transport media shall be fiber optic or high speed microwave. Twenty-four (24) hours uplink. Post Internet Service Provider (ISP) connection shall be "always on", and shall not require the installation of any custom software on the client side.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in kilobits per second (Kbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) shall guarantee full contracted bandwidth availability 24x7x365 from the originator side to the ISP’s internet gateway. Bandwidth sharing between other non-Embassy customers shall be minimized (contention ratio of 20:1 or less).

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP) Contention Ratio (downstream / upstream) shall be 20:1 /20:1.

Internet Service Provider (ISP) shall provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, shall be the higher QOS percentage possible but, at minimum, greater than 99.0% or the highest possible quality of service connection reaching 100%.

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; shall be 250ms or less (or best available RT timing based on timing provided by undersea fiber cable network providers). Also, RTT shall be faster than 7ms for local data services (for instance: point-to-point channels or web pages accessed through Mozambican Network Access Point (NAP).

Internet Service Provider (ISP) shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), all User Datagram Protocol (UDP) protocols, and all Transmission Control Protocol (TCP) protocol. Filters or sniffers shall not be established, connected, or introduced by the ISP for any Embassy channels. If there are any existing filters, sniffers, traffic shapers, firewalls, intrusion detection systems, restrictions, or proxies, they shall be identified, and removed prior to lease line circuit installation.

Internet Service Provider (ISP) shall provide detailed list of all hardware between the US Embassy and the NAP.

Internet Service Provider (ISP) shall provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub Maputo and the ISP hub in United States of America (USA).

Internet Service Provider (ISP) shall have redundancy in the Internet backbone between Mozambique and USA. For instance, If NAP of the host country’s backbone fail, NAP Americas, NAP Sprint, or any other alternate backbone paths shall be available.

Internet Service Provider (ISP) shall provide fault-tolerance Fiber Optic connectivity to the very end at the U.S. Embassy Maputo JAT annex’s Telecommunications Service Entrance Facilities (TSEF) Room.

Network Identification

Internet Service Provider (ISP) connection shall provide a single IP address either statically or assigned via Dynamic Host Control Protocol (DHCP) Internet Service Provider (ISP) shall provide IP address in a method that does not require regularly scheduled equipment restarts. Dynamically assigned addresses shall be refreshed automatically without local administrative input.

Network Devices

The network devices shall comply with the following characteristics:

Services provided by the Internet Service Provider (ISP) shall be delivered with RJ-45 interface connectors with a 100/1000baseT interface.

Internet Service Provider (ISP) shall provide all data media converters or transmission devices in all cases.

Power standard sources shall be dual voltage (110v/60hz and 220v/50hz).

Devices may be Rack mountable in a standard Commercial off-the-shelf (COTS) rack or COTS Small Office/Home Office (SOHO) devices.

One separate or individual physical interface connector is required per CLIN.

No router is required.

7.

Service:

Internet circuit to CMR Name:

“CMR DIN”

Description:

Dedicated Internet Network (DIN) for the Chief of

Mission Residence.

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