Qs As_Copiers.docx

Questions & Answers

Solicitation No.SIT700-15-Q-0024 Rental and Maintenance of Photocopiers

1.Q Ref Section A.8: Is it correct to interpret the term “Key Operator” as the technical operator/main point of contact of first level from whom the Contractor will be able to receive issues from the person making photocopies?

1.A Yes, it is.

2.Q Ref Section A.8: Is it correct to assume that the Key Operator’s calls be made to a Call Center number so to be correctly understood and referred to?

2.A No, the Government wishes to have a specific person – and his/her alternate - as liaison with the Contractor.

3.Q Ref Section A.2: Please specify if the 24 hours response time to a maintenance request is meant for taking the responsibility of the call or for the on-site intervention.

3.A It is for the on-site intervention.

4.Q Ref Section A.2: Please specify if the activity to solve the paper jams and the toner replacement is included in the maintenance to be performed by the Contractor or it is performed by Embassy personnel provided the availability of escort on-site.

4.A Paper jams and toner replacement are taken care by Embassy personnel (without any escort) when ordinary – should Embassy personnel not be able to solve the issue a maintenance call to the Contractor will be placed.

5.Q Is it possible to know the yearly average of maintenance calls placed to the Contractor?

5.A The Embassy has placed an average of 40 calls per year during the past two years.

6.Q At page 23 For Group I 6 point the 100-sheet bypass tray : is it a mandatory requirement or is it acceptable 50?

6.A 50 is acceptable – An Amendment is being prepared to modify the solicitation text accordingly

7.Q At page 25 for Group IV 12 point Maximum 8300 sheet, this requirement usually is supported by Device that has more than 55ppm (for example 65ppm) . How can we translate this requirement for a 55 ppm device?

7.A For a 55 ppm device 4,000 sheets is acceptable - An Amendment is being prepared to modify the solicitation text accordingly

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