Copiers_Comm_Item_Solicitation.docx

TABLES OF CONTENTS

Section 1 - The Schedule

· SF1449 cover sheet

· Continuation to SF1449, RFQ S-IT700-15-Q-0024, Schedule of Supplies/Services, Block 20

· Attachment 1: Performance Work Statement

· Attachment 2: Estimated Machine Requirements

Section 2 - Contract Clauses

· Contract Clauses

· Addendum to Contract Clauses, FAR and DOSAR clauses not prescribed in Part 12

Section 3 - Solicitation Provisions

· Solicitation Provisions

· Addendum to Solicitation Provisions - FAR and DOSAR clauses not prescribed in Part 12

Section 4 - Evaluation Factors

· Evaluation Factors

· Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

· Representations and Certifications

· Addendum to Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

Continuation to SF1449, RFQ S-IT700-15-Q-0024

SECTION 1 - THE SCHEDULE

PRICES, BLOCK 23

INDEFINITE DELIVERY/INDEFINITE QUANTITY CONTRACT

COST PER COPY

1. Performance Work Statement

This solicitation is for photocopier supplies and services based on firm fixed price charges (rental, maintenance and per copy charges). Contractor furnished services and supplies are to be provided on an indefinite quantity basis with delivery to the U.S. Missions Rome and to Constituent Posts and Offices throughout Italy as detailed in the schedule. Most machines will remain in place for the life of this contract but occasional requests may be made for shorter durations.

Rationale for modification: In Italy the per-copy charge is only a portion of the price which is composed by a fixed-rate for rental + a fixed-rate for maintenance + a fixed per copy charge. This issue has been already discussed and resolved for previous solicitations

The Contractor will retain ownership of all machines being installed in U.S. Government offices under this contract. The estimated monthly copy volume for each machine is shown in the pricing schedule below. Additional machines may be ordered by the Contracting Officer through task orders by applying the unit costs shown in the pricing schedule below.

It is the Government’s intention to have all ordered copiers in place for the base period of this contract and the optional periods of performance, if exercised. Prices should be based on the assumption that all copiers will remain in place until the end of the final period of performance. Occasional requests may be made for shorter periods.

The contractor shall provide copier services which shall include the following:

· The rental and maintenance of each copier;

· The usage charge of the proposed copier;

· All necessary consumables, except paper, including but not limited to toner, developer kits, fuser oil, unlimited repair services (emergency repairs and preventive maintenance) during the normal business hours set forth in Section C.6; and

· Training for each copier.

This is an indefinite-delivery indefinite-quantity contract (IDIQ) with fixed monthly rates based on estimated quantities. The Government plans to issue task orders with firm-fixed prices for additional machines based on the pricing schedule.

Additional details regarding the Performance Work Statement are stated in Attachment 1 of this section.

2. Period of Performance/Schedule

The performance period of this contract is from the date specified in the Notice to Proceed and continuing for 12 months, with four (4), one-year option(s) to renew.

The initial period of performance includes any transition period authorized under the contract.

The Contractor shall provide all required types of maintenance service as well as copier supply, installation and removal, equipment demonstrations, and training services on Mondays thru Fridays, Italian and American holidays excluded, during the hours from 08:30 am thru 05:30 pm

In order for the option (s) to be exercised at the prices indicated in this contract, the Government shall prepare a modification to this contract exercising this option.

3. Pricing. The Contractor shall provide the following copier models at the firm fixed prices set forth below. All prices are set forth in Euros. The Government will provide only the paper and electricity.

3.A. Value Added Tax

Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

3.B Base Year - Pricing

The fixed-price monthly rate, including equipment rental and maintenance program as well as loading, transportation, installation and removal for each level of machine offered (fully equipped with the accessories specified in Sections B. and C), is:

R O M E

Category and Model Price (Rental + Service)

Group I Unit Price Euro ___________ per month Contractor’s Model _____________ Estimated quantity 1 Total Price Euro ___________ per month

Group II Unit Price Euro ___________ per month

Estimated quantity 6 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

M I L A N

Category and Model Price (Rental + Service)

Group III Unit Price Euro ___________ per month

Estimated quantity 2 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 3 Total Price Euro ___________ per month

N A P L E S

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro. ___________ per month

P A L E R M O

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

L A S P E Z I A

Category and Model Unit Price (Rental + Service)

Group II Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

TOTAL YEARLY RATE FOR ALL LOCATIONS Euro: ________________

COPIES:

The rate per copy for the base year of the contract is:

CATEGORY ESTIMATED YEARLY QUANTITY CHARGE

GRAND TOTAL PER YEAR (rental+service+copies) Euro ______________

3.B.1 MINIMUM AND MAXIMUM AMOUNTS

During this contract period, the Government will place orders totaling a minimum of five copiers for this period of performance. The maximum quantity of all orders shall not exceed fifty copiers for this period of performance.

3.C First Option Year - Pricing

The fixed-price monthly rate, including equipment rental and maintenance program as well as loading, transportation, installation and removal for each level of machine offered (fully equipped with the accessories specified in Sections B. and C), is:

R O M E

Category and Model Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group II Unit Price Euro ___________ per month

Estimated quantity 6 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

M I L A N

Category and Model Price (Rental + Service)

Group III Unit Price Euro ___________ per month

Estimated quantity 2 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 3 Total Price Euro ___________ per month

N A P L E S

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro. ___________ per month

P A L E R M O

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

L A S P E Z I A

Category and Model Unit Price (Rental + Service)

Group II Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

TOTAL YEARLY RATE FOR ALL LOCATIONS Euro: ________________

The rate per copy for the First Option Year of the contract is:

CATEGORY ESTIMATED YEARLY QUANTITY CHARGE

GRAND TOTAL PER YEAR (rental+service+copies) Euro ______________

3.C.1 MINIMUM AND MAXIMUM AMOUNTS

During this contract period, the Government will place orders totaling a minimum of five copiers for this period of performance. The maximum quantity of all orders shall not exceed fifty copiers for this period of performance.

3.D Second Option Year - Pricing

The fixed-price monthly rate, including equipment rental and maintenance program as well as loading, transportation, installation and removal for each level of machine offered (fully equipped with the accessories specified in Sections B. and C), is:

R O M E

Category and Model Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group II Unit Price Euro ___________ per month

Estimated quantity 6 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

M I L A N

Category and Model Price (Rental + Service)

Group III Unit Price Euro ___________ per month

Estimated quantity 2 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 3 Total Price Euro ___________ per month

N A P L E S

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro. ___________ per month

P A L E R M O

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

L A S P E Z I A

Category and Model Unit Price (Rental + Service)

Group II Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

TOTAL YEARLY RATE FOR ALL LOCATIONS Euro: ________________

The rate per copy for the second option year of the contract is:

CATEGORY ESTIMATED YEARLY QUANTITY CHARGE

GRAND TOTAL PER YEAR (rental+service+copies) Euro ______________

3.D.1 MINIMUM AND MAXIMUM AMOUNTS

During this contract period, the Government will place orders totaling a minimum of five copiers for this period of performance. The maximum quantity of all orders shall not exceed fifty copiers for this period of performance.

3.E Third Option Year - Pricing

The fixed-price monthly rate, including equipment rental and maintenance program as well as loading, transportation, installation and removal for each level of machine offered (fully equipped with the accessories specified in Sections B. and C), is:

R O M E

Category and Model Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group II Unit Price Euro ___________ per month

Estimated quantity 6 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

M I L A N

Category and Model Price (Rental + Service)

Group III Unit Price Euro ___________ per month

Estimated quantity 2 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 3 Total Price Euro ___________ per month

N A P L E S

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro. ___________ per month

P A L E R M O

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

L A S P E Z I A

Category and Model Unit Price (Rental + Service)

Group II Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

TOTAL YEARLY RATE FOR ALL LOCATIONS Euro: ________________

The rate per copy for the third option year of the contract is:

CATEGORY ESTIMATED YEARLY QUANTITY CHARGE

GRAND TOTAL PER YEAR (rental+service+copies) Euro ______________

3.E.1 MINIMUM AND MAXIMUM AMOUNTS

During this contract period, the Government will place orders totaling a minimum of five copiers for this period of performance. The maximum quantity of all orders shall not exceed fifty copiers for this period of performance.

3.F Fourth Option Year - Pricing

The fixed-price monthly rate, including equipment rental and maintenance program as well as loading, transportation, installation and removal for each level of machine offered (fully equipped with the accessories specified in Sections B. and C), is:

R O M E

Category and Model Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group II Unit Price Euro ___________ per month

Estimated quantity 6 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 5 Total Price Euro ___________ per month

M I L A N

Category and Model Price (Rental + Service)

Group III Unit Price Euro ___________ per month

Estimated quantity 2 Total Price Euro ___________ per month

Group IV Unit Price Euro ___________ per month

Estimated quantity 3 Total Price Euro ___________ per month

N A P L E S

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

Group III Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro. ___________ per month

P A L E R M O

Category and Model Unit Price (Rental + Service)

Group I Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

L A S P E Z I A

Category and Model Unit Price (Rental + Service)

Group II Unit Price Euro ___________ per month

Estimated quantity 1 Total Price Euro ___________ per month

TOTAL YEARLY RATE FOR ALL LOCATIONS Euro: ________________

The rate per copy for the fourth option year of the contract is:

CATEGORY ESTIMATED YEARLY QUANTITY CHARGE

GRAND TOTAL PER YEAR (rental+service+copies) Euro ______________

3.F.1 MINIMUM AND MAXIMUM AMOUNTS

During this contract period, the Government will place orders totaling a minimum of five copiers for this period of performance. The maximum quantity of all orders shall not exceed fifty copiers for this period of performance.

3.G GRAND TOTAL PRICING

Total - Base Year

Total - Option Year 1

Total - Option Year 2

Total - Option Year 3

Total - Option Year 4

GRAND TOTAL = BASE + 4 OPTION YEARS (ESTIMATED)

4. Issuance of Task Orders

(a) The Contracting Officer will authorize orders for additional copiers only through the issuance of task orders. Task orders shall be established on a fixed price basis and shall be modified solely by a written modification executed by the Contracting Officer.

(b) The Contractor shall perform only those services specifically authorized in the individual task orders issued under this contract. The Contractor shall complete all work and services under this contract when specified in the task orders.

(c) The designated ordering individual for this contract is the Contracting Officer.

5. Deliveries

The Contractor shall install following instructions provided by the Contracting Officer on signed task orders coordinated with the COR. Delivery shall occur within thirty days unless the task order states otherwise. The Contractor shall give advance notice of copier delivery and installation at least seven (7) days before copier arrival. The Contractor shall give notification of arrival of supplies, unless hand carried by a service technician, at least 3 days before the scheduled arrival.

Upon delivery, the Contractor shall provide to the Key Operator, with a copy to the COR, the following information on equipment:

· Description of Equipment

· Serial Number

· Delivery Location

· Applicable Costs

Labeling of Shipments The Contractor shall mark shipments for the Key Operator at site of deliveries. There is a separate Key Operator for each copier location.

6. Invoices

(a) The Contractor shall submit invoices to the COR at the address shown in paragraph (e) below. A proper invoice must include the following information.

(1) Contractor's name and bank account information (for payments by wire transfers).

(2) Invoice date.

(3) Contract number.

(4) A summary showing a listing of each machine by location and serial number with a total monthly price for that machine. Attached to each summary invoice a detailed invoice for each agency for which one or more copiers is provided under this contract. This detailed invoice shall list a description of services provided during the time period involved with the following additional information:

· Make and model of machine

· Location and serial number of machine

· Volume of copies made by machine

· Copier rate applied and total price for copying services

· Calendar month(s) covered by invoice

(5) Prompt payment discount if any

(6) The Identification Number assigned by the MFA to each approved VAT exemption request.

(7) Name, title, phone number, and address of person to contact in case of defective invoice.

(b) If an invoice does not contain the above information, the Government reserves the right to reject the invoice as improper and return it to the Contractor within 7 calendar days. The Contractor must then submit a proper invoice.

(c) Each task order will include the name of the agency for which the copier is ordered. This is the agency name which the Contractor shall use when creating the invoice.

(d) The Contractor shall send invoices to the following address:

U.S. Embassy, Attn. GSO-Property Mr. Olivieri, Via Sallustiana 49, 00187 Rome

(f) The designated Government payment office for this contract is shown in Block 25 of Standard Form 33, “Solicitation, Offer and Award”.

(g) Payment shall be made in local currency.

(h) Embassy personnel will physically take meter readings on each copier every billing period upon receipt of the proper request/form from the Contractor. The Contractor shall confirm readings quarterly. The Contractor shall keep copy count on all machine reports and invoices.

(i) Copier equipment has certain performance characteristics, i.e. paper jams, malfunctions which cause unacceptable copy quality, etc. These factors are not in the control of the copier operator but can become a considerable expense in copy counts when they occur. Should malfunctions occur which result in unacceptable copies, the key operator and users shall place them in a box by the copier and notify the Contractor. The Contractor shall review the issue and provide credit on invoicing for the number of copies determined unacceptable due to fault of the copier. The Contractor shall also credit all copies made during copier testing and repair by the Contractor, as noted on repair and meter cards. This clause is not intended to credit copies which are unacceptable due solely to operator error such as incorrect paper selection, insufficient toner etc.

7. Government Approval and Acceptance of Contractor Employees

The Contractor shall subject its personnel to the Government's approval. The Government reserves the right to deny access to U.S. - owned and U.S. - operated facilities to any individual. All employees must pass a suitable investigation conducted by the Government. The Contractor shall not use any employees under this contract without Government approval. Anyhow, no badges will be issued to the Contractor’s personnel which will have to be always escorted during performance of services.

8. Key Personnel

The Contractor shall assign to this contract the following key person:

Project Manager

The Project Manager shall be fluent in the English language. During the first 90 days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment.

9. Personal Injury, Property Loss or Damage (Liability)

The Contractor hereby assumes absolute responsibility and liability for any and all personal injuries or death and/or property damage or losses suffered due to negligence of the Contractor's personnel in the performance of the services required under this contract.

10. Permits

Without additional cost to the Government, the Contractor shall obtain all permits, licenses, and appointments required for the work under this contract. The Contractor shall obtain these permits, licenses, and appointments in compliance with applicable host country laws.

11. Ownership of Copiers

Title to equipment provided under this contract shall remain with the Contractor. While copiers are installed on Government premises, the Contractor shall assume all responsibility for loss or damages to copiers except for loss or damage caused by the negligence or willful act of the Government. In the case of Government negligence or damage, the Contractor shall submit an invoice and explanation of written damage or loss to the COR. If damage can be repaired, the invoice shall reflect the cost of repair including parts and labor. If equipment damage is deemed a total loss of the equipment, the Contractor will invoice the Government for the purchase price less depreciation (equal to 1/60 of the purchase price times the number of months the machine has been in use under the USG contract.)

12. Technological Refreshment

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

1. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

1. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

1. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

1. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

ATTACHMENT 1

PERFORMANCE WORK STATEMENT

A. Performance work statement - Equipment Capabilities

This is a fixed-price contract for the rental and servicing of an assortment of digital xerographic copying machines for use in US Government offices throughout Italy, for a period of one year plus four renewal options of one year each (total duration: five years). The Contractor shall furnish managerial, administrative, and direct labor personnel to accomplish all work as required in this contract. The Contractor shall provide sufficient administration to supervise the Contractor’s workforce and perform inspection visits as necessary to ensure that servicing and repairs are taking place as specified in the contract. The Contractor shall designate a representative who shall supervise the Contractor’s workforce and be the Contractor’s liaison with the Government. The Contractor’s employees shall be on-site only for contracted duties and not for any other business or purposes. Specific services are described in detail below.

The contractor shall provide a qualified work force capable of providing the services specified herein.

The Contractor shall provide evidence of the trade qualification level at which each of the workers is employed by the Contractor. Contractor’s personnel shall be therefore fully trained to maintain and service all models provided under this contract. All machines rented must be brand new and all models of copiers provided under this contract shall meet the requirements stated below. Following are the specific minimum requirements for each level of machine.

GROUP 1: Up to 5,000 copies per month

3. Original size up to 11” x 17”;

4. Copy size 5.5”x8.5” to 11”x17”;

5. Capacity 250 sheets x 2 Trays

6. 100-sheet Bypass Tray

13. Zoom 50% to 200% in 1% increments;

14. Display and instruction booklet in English;

GROUP II minimum 5,000 and maximum 10,000 copies per month:

6. Multiple copies: Up to 999;

12. Zoom 25-400% (in 1% steps);

13. Front and back copying mode

14. Platen cover, 80-sheet automatic reverse document feeder;

15. 1,000-sheet finisher;

16. Stapling;

17. Display and instruction booklet in English

GROUP III minimum 10,000 and maximum 50,000 copies per month:

7. Multiple copies: Up to 999;

8. Paper size: A6 - A3

13. Zoom 24-400% (in 1% steps);

14. Platen cover, 80-sheet automatic reverse document feeder;

15. 1,000-sheet finisher;

GROUP IV minimum 50,000 copies per month:

6. Multiple copies: Up to 999;

11. 100-sheet bypass tray;

12. Maximum: 8,300 sheets;

13. Paper output capacity: Maximum 3,750 sheets

14. Paper size: Aa6 – A3;

15. Reduction and enlargement modes;

16. Zoom: 25 – 400% (in 1% steps);

17. Platen cover, 80-sheet automatic reverse document feeder;

18. 1,000-sheet finisher;

A.1 Consumable Supplies

(See also Exhibit C). The Contractor shall provide all services, materials, supplies (including toner as necessary and excluding paper), labor, trade tools, equipment, and supervision to operate, maintain, and repair all the copiers under this Contract, in strict accordance with all terms and conditions specified by this Contract. A three months stock of toner will be provided to the COR. Materials and parts needed to perform the maintenance and repair services covered by this contract must be provided by the Contractor and must be newly manufactured if at all possible. The Contractor must exercise good judgment in maintaining appropriate stock levels to insure rapid repair of all rented machinery.

The Key Operator will place orders with the Contractor for consumables excluding paper. Orders may be placed by phone, e-mail or fax. The Contractor shall deliver the consumables within five working days of order placement, to either the Key Operator or Embassy Warehouse, as requested by the Key Operator

A.2 Maintenance

Preventive Maintenance - The Contractor shall provide preventive maintenance service calls to ensure that copiers are maintained in good working condition at intervals which meet commercial standards, but not less than quarterly. One of the inspections above shall take place before the summer vacation period of each year of the contract; the Contractor shall inspect each machine covered by this contract and insure, at all possible, a smooth functioning during the vacation period. Every six months the Contractor shall provide the COR with a maintenance status report. Toner stock level will be checked and provided every three months.

Response To Service Calls – Maintenance of the equipment and technical assistance shall be available by calling the Contractor. The Contractor shall respond to a request for on call maintenance service, within twenty four (24) hours of notification during normal Embassy working hours. The response time on service calls shall commence when the COR contacts the Contractor. The Contractor shall be available to the Embassy via telephone, e-mail and/or fax during the standard work day, i.e. form 08:30 a.m. to 5:30 p.m. Monday through Friday (Holidays listed under I.3.3 excluded), and shall liaise with the COR requesting the maintenance service.

A.3 Operational Requirements

Equipment Demonstrations - During installation of copiers, the Contractor must demonstrate to the COR that copiers are in proper operating condition. Following successful demonstration, the contractor will schedule a session to instruct authorized users on operating instructions and service call procedures.

Operator Training - The Contractor shall provide training for personnel on site at the time of initial installation, at a mutually agreeable time. At time of training, key codes will be provided on machines shared by multiple agencies (if applicable) and reported to the Contracting Officer.

A.4 Machine Movements

All machine movements will be the responsibility of the Contractor. Deliveries, installations, and removals at the end of the contract period or when no longer required will always be coordinated with the COR.

A.5 Changes in Copier Requirements

The number of copiers in use may change at any time. The Contracting Officer is the only person authorized to increase and decrease the number of machines. Changes are made in the form of a task order or task order modification. The contractor shall place in service new and additional copiers as requested at a copy rate equal to similarly sized machines within volume bands shown in Section 1. For copiers added during any contract year, the respective contract year rate will apply.

Discontinuance of Service – If the Contracting Officer requests removal, change, or the addition of any copier site by task order or task order modification, the Contractor shall take action within thirty (30) days of receipt of that task order or task order modification. There will be no charge associated with removal, movement or addition of copiers except for adjustments to copier rates as a result of machine location or size changes.

Replacement Copiers - The COR may request a newly manufactured replacement copier at any time in the event of machine break down or malfunction resulting in downtime of more than twenty four (24) hours per month. The Contractor shall provide a replacement machine of equal or greater capabilities to assure that offices go no longer than forty eight (48) hours without copier facilities. Upon delivery of a replacement machine, the Contractor shall advise the COR, (with a copy to the Contracting Officer) of the serial number, location, and model number. If a replacement machine is for a higher volume band, the cost-per-copy price for the original machine will continue to apply. The Contractor is solely responsible for maintaining copiers in good condition. During the fourth option year of the contract the replacement machine can be a regenerated one instead of a brand new machine.

A.6 Contractor's Reports

The Contractor shall maintain an inventory of equipment delivered under this contract. At time of monthly invoicing the Contractor shall provide the Key Operator, with a copy to the COR:

(1) Make and model

(2) Location and serial number of machine

(3) Record of repairs and maintenance performed

(4) Total cost for copying services per quarter

Quarterly the Contractor shall provide the Key Operator, with a copy to the COR, with the:

(5) Volume of copies made by machine during the previous quarter.

A.7 Machine Usage

The Government will make every effort to ensure that copiers put in place are selected based on volume of copies produced and minimum features required. If the Contractor becomes aware of any particular site where a copier is regularly being over used or under used, the Contractor may recommend replacing that machine with one more appropriate. If the Contracting Officer determines corrective action is appropriate, the Contracting Officer will outline the changes in writing through a modification to the contract or task order.

A.8 Key Operators

(1) The COR will provide to the Contractor a list of Key Operator(s) for each copier which is installed, not later than the date on which the copier is installed. The COR will update this list as necessary.

(2) The Key Operator will be the Contractor’s first point of contact on issues relating to individual copiers, except for initial copier installation, for which the COR shall be the first point of contact. If there is an issue that cannot be resolved at the Key Operator level, the Contractor shall elevate the issue to the COR for resolution.

A.9 SURVEILLANCE

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Services.

Performs all services set forth in the scope of work.

1. thru 19.

All required services are performed and no more than total 24 hours out of service per month is acceptable.

The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

STANDARD. The performance standard is that no copier will remain out of order for more than total 24 hours (in addition to the response time of the operator) per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

ATTACHMENT 2

ESTIMATED MACHINE REQUIREMENT SCHEDULE & LOCATION

See list doc attached

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS (DEC 2014), is incorporated by reference (See SF-1449, Block 27A).

THE FOLLOWING FAR CLAUSE IS PROVIDED IN FULL TEXT:

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (MAR 2015)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.222-50, Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)).

___Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)).

(2) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004)"(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

X__ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

X__ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Jul 2013) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Aug 2013) (31 U.S.C. 6101 note).

__ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (May 2012) (section 738 of Division C of Pub. L. 112-74, section 740 of Division C of Pub. L. 111-117, section 743 of Division D of Pub. L. 111-8, and section 745 of Division D of Pub. L. 110-161).

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (Jan 2011) of 52.219-4.

__ (13) [Reserved] __ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Oct 2014) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Oct 2001) of 52.219-9.

__ (iii) Alternate II (Oct 2001) of 52.219-9.

__ (iv) Alternate III (Oct 2014) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcon-tracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f).

__ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C. 632(a)(2)).

__ (23) 52.219-29, Notice of Set-Aside for Economically Disadvantaged Women-Owned Small Business (EDWOSB) Concerns (Jul 2013) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for Women-Owned Small Business (WOSB) Concerns Eligible Under the WOSB Program (Jul 2013) (15 U.S.C. 637(m)).

__ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

X__ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Jan 2014) (E.O. 13126).

__ (27) 52.222-21, Prohibition of Segregated Facilities (Feb 1999).

__ (28) 52.222-26, Equal Opportunity (Mar 2007) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Jul 2014)(38 U.S.C. 4212).

__ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (Jul 2014) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

__ (33) 52.222-54, Employment Eligibility Verification (Aug 2013). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (34)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (35)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (Jun 2014) (E.O. 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-13.

__ (36)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (E.O. 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (37) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C. 8259b).

__ (38)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (Jun 2014) (E.O. 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

X__ (39) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) (E.O. 13513).

__ (40) 52.225-1, Buy American—Supplies (May 2014) (41 U.S.C. chapter 83).

__ (41)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, 112-41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

__ (42) 52.225-5, Trade Agreements (Nov 2013) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

__ (43) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (44) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Jul 2013) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

__ (45) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

__ (46) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

X__ (47) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

__ (48) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

X__ (49) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (50) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (51) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (52) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (53)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] __ (1)…