Signed - S02_36C10B26Q0331_4.28.26_Final_v2.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TBD

TBD TBD

TBD 36C10B26Q0331 04-28-2026

Angela Key, Contract Specialist 848-377-5202 04-29-2026 11:00am EST

36C10B

Department of Veterans Affairs

Office of Procurement, Acquisition and

Logistics (OPAL)

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

532420

N/A

X

See Schedule of Supplies/Services

36C10B

Department of Veterans Affairs

OPAL

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

Cynergy Professional Systems, LLC.

23187 La Cadena Drive Suite 102

Laguna Hills, CA 92653

Department of Veterans Affairs

Technology Acquisition Center

Financial Services Center

PO Box 149971

Austin TX 78714-8971

See website at: http://www.fsc.va.gov/einvoice.asp

See CONTINUATION Page

Veterans Affairs

POCs:

CO: John Vardouniotis, ioannis.vardouniotis@va.gov

CS: Angela Key, Angela.Key@va.gov

This solicitation is being issue on a sole source basis to

Cynergy Professional Systems, LLC via the Veterans First

Contracting Program.

This effort shall be firm-fixed price.

See Continuation Pages

See CONTINUATION Page

X X

John Vardouniotis

Contracting Officer

$40 Million

5QEP7

GK55J77VGN84(800) 776-7978

Paolo Caltagirone, Vice President of Sales 4-28-26

Request for Quotation # 36C10B26Q0031

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

B.4 SCHEDULE OF SUPPLIES/SERVICES

B.5 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 FAR 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 VAAR 852.204-71 INFORMATION AND INFORMATION SYSTEMS SECURITY

(FEB 2023)

C.3 VAAR 852.211-76 LIQUIDATED DAMAGES—REIMBURSEMENT FOR DATA

BREACH COSTS (FEB 2023)

C.4 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.5 VAAR 852.239-76 INFORMATION AND COMMUNICATION TECHNOLOGY

ACCESSIBILITY (FEB 2023)

C.6 ARTIFICIAL INTELLIGENCE IN VA CONTRACTS

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 FAR 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

(FEB 1998)

E.2 FAR 52.209-2 PROHIBITION ON CONTRACTING WITH INVERTED DOMESTIC

CORPORATIONS-REPRESENTATION (NOV 2025)(DEVIATION)

E.3 FAR 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS (NOV

2025)(DEVIATION)

E.4 FAR 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (NOV

2025)(DEVIATION)

E.5 FAR 52.209-11 REPRESENTATION BY CORPORATIONS REGARDING

DELINQUENT TAX LIABILITY OR A FELONY CONVICTION UNDER ANY FEDERAL

LAW (NOV 2025 DEVIATION)

E.6 FAR 52.216-1 TYPE OF CONTRACT (APR 1984)

E.7 FAR 52.233-2 SERVICE OF PROTEST (NOV 2025)(DEVIATION)

E.8 BASIS OF AWARD

E.9 QUOTE SUBMISSION

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: Cynergy Professional Systems, LLC.

23187 La Cadena Drive Suite 102 Laguna Hilla, CA 92653

b. GOVERNMENT: Contracting Officer 36C10B

Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown, NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

[ ] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X - In accordance with Section B.4 Schedule of

Supplies/Services and acceptance of deliverables]

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VA Acquisition Regulation (VAAR) Clause 852.232-72 Electronic Submission of Payment Requests.

See website at: http://www.fsc.va.gov/einvoice.asp

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

http://www.fsc.va.gov/einvoice.asp

B.2 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto, as permitted by FAR 12.212. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. § 3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-14. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S.

Department of Justice (DOJ) in accordance with 28 U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans

Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the

Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software

(b) The Government may use the software in a networked environment.

(c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

(d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5) Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

http://www.ppirs.gov/

B.4 SCHEDULE OF SUPPLIES/SERVICES

Any resulting contract will be awarded on a firm-fixed-price basis as defined by Federal Acquisition Regulation Subpart 16.202. Accordingly, the Contractor shall ensure that any and all costs associated with the Contractor’s proposed application(s), software products, software solution, and/or system, shall be included in the Contractor’s proposed firm-fixed price, and shall serve as the Contractor’s firm-fixed price for the life of any resulting contract. No additional costs or fees relative to the Contractor’s proposed application(s), software products, software solution, and/or system including, but not limited to, licensing costs and any associated licensing maintenance required for the development, delivery, integration, operation, and/or maintenance of the Contractor’s proposed solution will be allowed, accepted, and/or paid by the Government.

Note - Respondents are instructed to complete Section B.4 and submit with their quote.

Respondents are cautioned that alterations to the line items as specified below may render quotes unacceptable.

Inspection/Acceptance/Free on Board: Destination

BASE PERIOD

Period of Performance (PoP): May 1, 2026 through April 30, 2027

Product Service Code (PSC): W074 for all Contract Line-Item Numbers (CLIN) unless otherwise noted.

CLIN/SLIN Description Qty Unit Unit Price Total Price

0001 The contractor shall provide all resources necessary to accomplish the deliverables described in this Performance Work Statement (PWS). This requirement calls for a turnkey operation. The contractor shall provide a full-service lease and maintenance agreement, with the exclusion of paper for all items identified in Attachment A, Attachment B, and 1 on-site person 40 hours a week to perform maintenance and repair services on devices located throughout the Atlanta Veterans Administration Medical Center (VAMC) located at 1670 Clairmont Road, Decatur, Georgia 30033; as well as all Community Based Out-patient Clinics (CBOCs.) located throughout the state of Georgia and support facilities as required.

12 Month

(MO)

0001AA Deliverable Contractor Project Management Plan

1 Lot

(LT)

NSP NSP

83,050.55 $996,606.60

IAW PWS 5.1.1

Due 30 Days After Receipt of Order and updated monthly thereafter.

Electronic submission to: VA PM, COR, CO

0001AB Deliverable Monthly Progress Report

IAW PWS 5.1.2

Due by 10th day of each month.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AC Deliverable Quarterly Status Review Meeting Minutes

IAW PWS 5.1.3

Due 3 days after meeting.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AD Deliverable MFD Implementation Plan

IAW PWS 5.3

Due at completion of each site installation.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AE Deliverable MFD Technical and User Documentation

IAW PWS 5.3

Due at completion of each site installation.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AF Deliverable Site Network and Configuration Documentation

IAW PWS 5.3

Due at completion of each site installation.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AG Deliverable Authority to Operate Artifacts

IAW PWS 5.3.1

Due 30 days after contract award and updated monthly until ATO is granted.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AH Deliverable Consumable Ordering Process

IAW PWS 5.4.5.4

Due 30 days after contract award for Gov’t approval.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AJ Deliverable Statement of Attestation

IAW PWS 6.1.12

Due 3 days after CO Authorization for use of AI and at a minimum annually thereafter (submitted prior to the exercise of any option periods), and at COR request, and upon the Contractor’s proposed use of any new AI tools not contemplated at the time of last reporting.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AK Deliverable AI System/LLM Development and Operation Documentation Package

IAW PWS 6.1.12.1

Due 15 days after award and updated annually thereafter as revisions require

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AL Deliverable Compliance Monitoring and Reporting Plan

IAW PWS 6.1.12.2

Due 30 days after award

1 LT NSP NSP

Electronic submission to: VA PM, COR, CO

0001AM Deliverable Corrective Action Plan

IAW PWS 6.1.12.2

Due 10 business days after identification of any deviation of AI Principles

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AN Deliverable AI Model/LLM Change Disclosure

IAW 6.1.12.3

Due 30 days prior to implementation of change

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

0001AP Deliverable Contractor Staff Roster

IAW PWS 6.2.2

Due 3 days after contract award and update throughout the period of performance.

Electronic submission to: VA PM, COR, CO

1 LT NSP NSP

BASE PERIOD TOTAL $

TASK ORDER TOTAL $

$996,606.60 $996,606.60

B.5 PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology Veterans Health Administration

Multifunction Device Lease and Support Services Atlanta VA Medical Center

Date: April 24, 2026

VA-26-00053801

PWS Version Number: 1.2

1.0 BACKGROUND

The Department of Veterans Affairs (VA), through the Office of Information & Technology (OIT) and the Veterans Health Administration (VHA), is committed to delivering high-quality, efficient, and reliable Information Technology (IT) services that support those who provide care to our Veterans. To ensure that clinical and administrative teams can perform their work effectively—at the point of care and across every stage of the Veteran’s healthcare journey, the VA relies on robust Information Management/Information Technology capabilities.

As part of this mission, the VA must maintain modern, secure, and dependable office technology. Procuring MFDs is essential to supporting daily operations, enabling staff to print, scan, copy, and securely transmit documents needed for patient care, administrative coordination, and compliance with federal information-management standards. Ensuring access to reliable MFD equipment directly contributes to operational efficiency and helps the VA continue to deliver timely, compassionate, and effective services to Veterans.

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. “Federal Information Security Modernization Act of 2014”

2. Federal Information Processing Standards (FIPS) Publication 140-3, “Security Requirements for Cryptographic Modules”, March 22, 2019

3. FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004

4. FIPS Pub 200, “Minimum Security Requirements for Federal Information and

Information Systems,” March 2006

5. FIPS Pub 201-3, “Personal Identity Verification of Federal Employees and

Contractors,” January 2022

6. 10 U.S.C. § 2224, "Defense Information Assurance Program", as amended

7. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

8. Public Law 109-461 (P.L. 109-461), Veterans Benefits, Health Care, and

Information Technology Act of 2006, as amended, Title IX, Information Security Matters

9. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”, as amended

10. VA Directive 0710, “Personnel Vetting Program,” September 8, 2025, https://www.va.gov/vapubs/index.cfm

11. VA Handbook 0710, “Personnel Vetting Program,” September 8, 2025, https://www.va.gov/vapubs/index.cfm

12. VA Directive 6102, “Internet/Intranet Services,” August 5, 2019

13. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and Guidelines,” as amended

14. Office of Management and Budget (OMB) Circular A-130, “Managing Federal

Information as a Strategic Resource,” July 28, 2016

15. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed

Services (CHAMPUS)”, as amended https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm http://www.va.gov/vapubs http://www.va.gov/vapubs

16. NIST SP 800-66 Rev. 2, “Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule: A Cybersecurity Resource Guide,” February 2024

17. 45 C.F.R Parts 160 and 164, Subparts A and E, the Standards for Privacy of Individually Identifiable Health Information (“Privacy Rule”); and 45 C.F.R.

Parts 160 and 164, Subparts A and C, the Security Standard (“Security Rule”); as amended

18. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended

19. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

20. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021 (see VA

NOTICE 24-18, dated September 27, 2024, “Update to VA Directive 6500 Cybersecurity Program”, and VA Notice 25-07, dated 3/18/25, “Amending VA Directive 6500 to incorporate M-24-15”)

21. VA Handbook 6500, “Risk Management Framework for VA Information Systems VA Information Security Program,” February 24, 2021 (see VA Notice 25-01, dated October 15, 2024, “Update to VA Handbook 6500 Risk Management Framework for VA Information Systems VA Information Security Program”, and VA Notice 25-06, dated 3/18/25, “Amending VA Directive 6500 to incorporate M-24-15”, VA Notice 25-16, dated September 15, 2025, “Amending VA Handbook 6500 to Replace Enterprise Mission Assurance Support Services Tool With Office of Information Technology Governance Risk Compliance Tool, and VA Notice 25-17, dated September 22, 2025, “Rescission Of Office Of Information Security (OIS) Deputy Assistant Secretary (DAS) Memorandum – Requirements of Proper Plan of Action and Milestones (POA&M) Completion)

22. VA Handbook 6500.2, “Management of Breaches Involving Sensitive Personal Information (SPI),” June 30, 2023

23. VA Handbook 6500.6, “Contract Security,” March 12, 2010 (see VA Notice 24-12, dated April 22, 2024, “Update to VA Handbook 6500.6, Contract Security, Appendix C VA Information and Information System Security/Privacy Language For Inclusion Into Contracts, As Appropriate”)

24. VA Handbook 6500.8, “Information System Contingency Planning,” March 25, 2025

25. VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018 (see VA NOTICE 25-10, dated June 9, 2025, “Use of Personally Owned Mobile Devices Policy Amendment of Department of Veterans Affairs Handbook 6500.10”, and VA Notice 25-15, dated August 22, 2025, “Update to VA Handbook 6500.10 Mobile Device Security Policy”)

26. VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017

27. OIT Process Asset Library (PAL), OIT Process Asset Library.

28. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

29. VA Directive 6508, “Implementation of Privacy Threshold Analysis and

Privacy Impact Assessment,” October 15, 2014

30. VA Directive 6510, “VA Identity, Credential and Access Management,”

September 3, 2024

31. VA Handbook 6510, “VA Identity, Credential and Access Management,”

September 27, 2024 https://digital.va.gov/process-asset-library/ https://www.va.gov/trm/TRMHomePage.aspx

32. VA Directive and Handbook 6513, “Secure External Connections,” October 12, 2017

33. VA Directive 6300, “Records and Information Management,” September 21,

34. VA Handbook, 6300.1, “Records Management Procedures, “March 24, 2010

35. NIST SP 800-37 Rev 2, “Risk Management Framework for Information

Systems and Organizations: A System Life Cycle Approach for Security and Privacy,” December 2018

36. NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information Systems and Organizations,” September 23, 2020 (includes updates as of 12/10/2020)

37. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” October 26, 2015

38. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-

12) Program,” March 24, 2014

39. OMB Memorandum 05-24, “Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors,” August 5, 2005

40. OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved Identity, Credential, and Access Management,” May 21, 2019

41. OMB Memorandum, “Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation,” May 23, 2008

42. Federal Identity, Credential, and Access Management (FICAM) Architecture, June 30, 2023 (FICAM Architecture (idmanagement.gov))

43. NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification (PIV) Credentials in Facility Access, “June 2018

44. NIST SP 800-63 Rev 4, 800-63A-4, 800-63B-4, 800-63C-4, “Digital Identity Guidelines,” August 1, 2025

45. NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014

46. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland

Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

47. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

48. VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy Clarification,” July 17, 2019, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896

49. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

50. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019

51. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name System Infrastructure,” August 22, 2008

52. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (P.L. 110–140), December 19, 2007

53. Section 104 of the Energy Policy Act of 2005, (P.L. 109–58), August 8, 2005

54. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August

2, 2001 https://www.idmanagement.gov/arch/#:~:text=FICAM%20is%20the%20federal%20government%E2%80%99s%20enterprise%20approach%20to,identity%20processes%2C%20practices%2C%20policies%2C%20and%20information%20security%20disciplines.

https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896 https://www.cisa.gov/publication/tic-30-core-guidance-documents

55. Executive Order 14148, “Initial Rescissions of Harmful Executive Orders and Actions,” dated January 20, 2025

56. VA Directive 0057, “VA Environmental Management Program,” October 25,

57. OIS VAIQ #7424808 Memorandum, “Remote Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

58. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

59. “Veteran Focused Integration Process (VIP) Guide 4.0,” March 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

60. VA Memorandum “Proper Use of Email and Other Messaging Services,”

January 2, 2018, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

61. “Product Line Management Transformation Playbook” version 3.1, August 2023, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

62. NIST SP 500-267B Revision 1, “USGv6 Profile,” November 2020

63. OMB Memorandum M-21-07, “Completing the Transition to Internet Protocol

Version 6 (IPv6),” November 19, 2020

64. Social Security Number (SSN) Fraud Prevention Act of 2017

65. Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23,

66. C.F.R Title 15 Part 7, “Securing the Information and Communications

Technology and Services (ICTS) Supply Chain”, as amended

67. Executive Order 14028, “Executive Order on Improving the Nation's

Cybersecurity,” May 12, 2021, https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/

68. OMB Memorandum M-22-09, “Moving the U.S. Government Toward Zero Trust Cybersecurity Principles”, January 26, 2022, https://www.whitehouse.gov/wp-content/uploads/2022/01/M-22-09.pdf.

69. NIST SP 800-52 Revision 2, “Guidelines for the Selection, Configuration, and Use of Transport Layer Security (TLS) Implementations

70. OMB M-26-05, “Adopting a Risk-based Approach to Software and Hardware Security,” January 23, 2026

71. OMB M-21-31, “Improving the Federal Government’s Investigative and Remediation Capabilities Related to Cybersecurity Incidents,” August 27,

72. NIST SP 800-88 Revision 1 “Guidelines for Media Sanitization,” December

73. CISA Binding Operational Directive (BOD) 19-02: “Vulnerability Remediation Requirements of Internet-Accessible Systems,” April 29, 2019, BOD 19-02:

Vulnerability Remediation Requirements for Internet-Accessible Systems |

CISA

74. CISA BOD 22-01: “Reducing the Significant Risk of Known Exploited Vulnerabilities,” November 3, 2021, BOD 22-01: Reducing the Significant Risk of Known Exploited Vulnerabilities | CISA

75. CISA BOD 23-01: Improving Asset Visibility and Vulnerability Detection on Federal Networks.” Cybersecurity & Infrastructure Security Agency (CISA), BOD 23-01: Improving Asset Visibility and Vulnerability Detection on Federal Networks | CISA https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946 https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/ https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/ https://bidenwhitehouse.archives.gov/briefing-room/presidential-actions/2025/01/16/executive-order-on-strengthening-and-promoting-innovation-in-the-nations-cybersecurity/ https://www.whitehouse.gov/wp-content/uploads/2022/01/M-22-09.pdf https://www.cisa.gov/news-events/directives/bod-19-02-vulnerability-remediation-requirements-internet-accessible-systems https://www.cisa.gov/news-events/directives/bod-19-02-vulnerability-remediation-requirements-internet-accessible-systems https://www.cisa.gov/news-events/directives/bod-19-02-vulnerability-remediation-requirements-internet-accessible-systems https://www.cisa.gov/news-events/directives/bod-22-01-reducing-significant-risk-known-exploited-vulnerabilities https://www.cisa.gov/news-events/directives/bod-22-01-reducing-significant-risk-known-exploited-vulnerabilities https://www.cisa.gov/news-events/directives/bod-23-01-improving-asset-visibility-and-vulnerability-detection-federal-networks https://www.cisa.gov/news-events/directives/bod-23-01-improving-asset-visibility-and-vulnerability-detection-federal-networks

76. VA Directive 6550, Pre-Procurement Assessment and Implementation of Medical Devices/Systems, June 03, 2019

77. VA Memorandum, “VA Security Controls,” January 17, 2025, https://www.voa.va.gov/DocumentView.aspx?DocumentID=5010

78. E.O. 13960, “Promoting the Use of Trustworthy Artificial Intelligence in the Federal Government,” December 3, 2020

79. E.O. 14319, “Preventing Woke AI in the Federal Government,” July 23, 2025

80. OMB Memorandum M-25-21, “Accelerating Federal Use of AI through

Innovation, Governance, and Public Trust,” April 3, 2025

81. OMB Memorandum M-25-22, “Driving Efficient Acquisition of Artificial

Intelligence in Government,” April 3, 2025

82. OMB Memorandum M-26-04, “Increasing Public Trust in Artificial Intelligence

(AI) Through Unbiased AI Principles,” December 11, 2025

3.0 SCOPE OF WORK

The Contractor shall provide a managed service lease for existing MFDs that are capable of secured printing, copying, scanning, and faxing for all of the Atlanta VA Medical Center (VAMC).

The Contractor shall continue to provide A3, A4 and other size Production and Non- Production MFDs according to Attachment A and Attachment B. Production MFDs are intended for high volume demands. The Contractor shall provide 10 device types identified in Attachment A consisting of a quantity of 9 Production MFDs and 306 Non- Production MFDs. The Production, Non-Production MFDs and Wide Format Printer shall be compatible with the Secure Network Fax, Scan and Print Solutions, and include maintenance, supplies/consumables and break/fix services.

The Contractor shall continue to provide MFD installation (move, add, change), network configuration, training, maintenance, technical support, relocation maintenance, supplies, and break/fix services for the managed service leased equipment.

The Contractor shall provide one full-time, dedicated on-site support associate to oversee and support MFD/Production and provide training and support for all software solutions deployed.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The lease Period of Performance (POP) shall be 12 months from date of award.

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

There are 11 Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five are set by date:

New Year's Day January 1 https://www.voa.va.gov/DocumentView.aspx?DocumentID=5010 https://www.whitehouse.gov/wp-content/uploads/2025/02/M-25-21-Accelerating-Federal-Use-of-AI-through-Innovation-Governance-and-Public-Trust.pdf https://www.whitehouse.gov/wp-content/uploads/2025/02/M-25-22-Driving-Efficient-Acquisition-of-Artificial-Intelligence-in-Government.pdf https://www.whitehouse.gov/wp-content/uploads/2025/12/M-26-04-Increasing-Public-Trust-in-Artificial-Intelligence-Through-Unbiased-AI-Principles-1.pdf?_bhlid=c0113a16495d987bc33f63e3dccf35c28d6bfd15

Juneteenth June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.2 PLACE OF PERFORMANCE

Tasks under this PWS shall be performed in VA facilities located throughout the Atlanta VAMC at 1670 Clairmont Road, Decatur, Georgia 30033; as well as all Community Based Out-patient Clinics (CBOCs.) located throughout the state of Georgia. Work may be performed at remote locations with prior concurrence from the Contracting Officer’s Representative (COR).

4.3 TRAVEL

The Government anticipates travel under this effort to perform the tasks associated with the effort throughout the PoP. Include all estimated travel costs in your firm-fixed price line items. These costs will not be directly reimbursed by the Government.

Travel shall be in accordance with the Federal Travel Regulations (FTR) and requires advanced concurrence by the COR. Contractor travel within the local commuting area will not be reimbursed.

5.0 SPECIFIC TASKS AND DELIVERABLES

The Contractor shall perform the following:

5.1 PROJECT MANAGEMENT

5.1.1 CONTRACTOR PROJECT MANAGEMENT PLAN

The Contractor shall deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of the contract. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks, and resource support. The CPMP shall also include how the Contractor shall coordinate and execute planned, routine, and ad hoc data collection reporting requests as identified within the PWS. The initial baseline

CPMP shall be concurred upon and updated in accordance with Section B of the contract. The Contractor shall update and maintain the VA Program Manager (PM) approved CPMP throughout the PoP.

Additionally, the Contractor shall provide a Project Manager to act as the main point of contact for coordination of resources throughout the implementation process across all Atlanta VAMC locations. Please see Attachments A and B for requirement list of Atlanta VAMC locations, type of devices per location, quantities per location and salient characteristics of the required devices.

Deliverable:

A. Contractor Project Management Plan

5.1.2 REPORTING REQUIREMENTS

The Contractor shall provide the COR with Monthly Progress Reports in electronic form in Microsoft Word and Project formats. The report shall include detailed instructions/explanations for each required data element, to ensure that data is accurate and consistent. These reports shall reflect data as of the last day of the preceding month.

The Monthly Progress Reports shall cover all work completed during the reporting period and work planned for the subsequent reporting period. The report shall also identify any problems that arose and a description of how the problems were resolved. If problems have not been completely resolved, the Contractor shall provide an explanation including their plan and timeframe for resolving the issue. The report shall also include an itemized list of all Information and Communication Technology (ICT) deliverables and their current Section 508 conformance status. The Contractor shall monitor performance against the CPMP and report any deviations. It is expected that the Contractor will keep in communication with VA accordingly so that issues that arise are transparent to both parties to prevent escalation of outstanding issues.

Each device offered shall perform successfully under all working conditions including, but not limited to multiple users, environmental differences, paper recycled content, and extended hours of operation. The Monthly Progress Report shall include a Monthly Copier Usage Report to the COR before the 10th business day of the month. This report shall detail the device usage, forms of use, and locations for each device.

Deliverable:

A. Monthly Progress Report

5.1.3 QUARTERLY STATUS REVIEW MEETINGS

The Contractor shall provide Quarterly Status Review meetings to present Contractor monitored data collected by the Contractor’s Device Management Tools and progress review on equipment status. The Contractor shall provide Quarterly Status Review Meeting Minutes to cover items discussed, data monitored, collected and action items generated.

A. Quarterly Status Review Meeting Minutes

5.2 MFD GENERAL REQUIREMENTS

The Contractor shall provide 315 MFD devices consisting of 306 nonproduction MFDs and 9 production MFDs in accordance with Attachments A and B. The Contractor shall provide, install and have operational 315 devices within 90 calendar days after contract award. Attachment A identifies the locations, quantities and devices. Attachment B identifies the salient characteristics of the 10 types of MFDs.

5.3 INSTALLATION, SETUP AND CONFIGURING

The Contractor shall work with the Atlanta VAMC to document and agree upon the following processes for installed devices in an MFD Implementation Plan:

• Move, Add, Change (MAC) processes to control the device population, location, and mix. On average, MACs are performed once per month.

• Break/fix service processes.

• Supplies management processes.

• Meter read processes for networked devices including devices that are not accessible by Contractor’s device management technology.

In coordination with Atlanta VAMC OIT personnel, Contractor shall install, network and configure Contractor Device Management software tools running on an Atlanta VAMC provided server located on the Atlanta VAMC network to perform proactive device management services, proactive supply monitoring and automatic meter reads. The Contractor shall provide for each site installation, all MFD Technical and User Documentation for devices installed at the site.

At the completion of each location installation, the Contractor shall provide a functional demonstration of MFD operations for Government acceptance. Requirement nonconformance shall be corrected by the Contractor and re-demonstrated for Government acceptance. The Contractor shall provide a copy of the Site Network and Configuration Documentation upon completion of each site demonstration detailing site specific network and equipment/device configurations.

Deliverables:

A. MFD Implementation Plan B. MFD Technical and User Documentation C. Site Network and Configuration Documentation

5.3.1 DEVICE MANAGEMENT

The Contractor shall implement a variety of device management tools. These tools will be used by the Contractor MFD Operations Team to identify, manage and report on all aspects of this service. The Contractor shall configure, use, and manage the tools for proactive maintenance, escalation, problem resolution, and tracking.

The Contractor shall deliver all Authority to Operate (ATO) Artifacts necessary to obtain an ATO and meet Federal Risk and Authorization Management Program (FedRAMP) for Off-site and On-site device management and MFD back-office tools used in managing print environments

Deliverable:

A. ATO Artifacts

5.3.1.1 CONTRACTOR OFF-SITE TOOLS AND APPLICATION HOSTING

If Contractor solution requires off-site hosting, the Contractor shall host Contractor Tools in a secure off-site environment. All Contractor Tools shall be accessible by the Contractor MFD Operations Team personnel and designated Atlanta VAMC personnel.

The Contractor and Atlanta VAMC will agree upon the content and frequency of secure encrypted communications with tools at the hosted Contractor site. Contractor Hosted Site Tools may include:

• Services Management Tool – includes a consolidated asset database for data such as in-scope asset physical location, device usage, supply inventory management, cost tracking and reporting. Also, it includes end-to-end incident management functionality and provides service level management and reporting.

• Report Management Tool – a data warehouse where Contractor account operations staff can schedule and run a variety of management reports. Upon implementation of the Contractor Tools and related business processes, the Contractor shall provide ongoing maintenance and updates of the Contractor Tools, as necessary.

• End User Portal – providing customer access to fleet information.

5.3.1.2 CONTRACTOR ON-SITE TOOLS FOR PROACTIVE DEVICE

MANAGEMENT

Contractor Device Management Tools shall be installed on the Atlanta VAMC’s network to automatically monitor the MFD devices. Information shall be collected by the Device Management Tools and then uploaded and maintained in a Contractor Hosted Asset Incident Management database. Contractor Device Management tools shall collect device status information including usage counters, consumable levels, fault history and perform automated network device discovery without Atlanta VAMC intervention. Using these tools, proactive alerts will enable Contractor to provide proactive service delivery, correcting device faults and out-of- service conditions proactively. In addition, the tools will enable remote problem resolution, timely and accurate meter collection, device utilization reporting and improved asset utilization.

Using device management technology, the Contractor shall monitor consumables on networked, in scope devices that are configured for consumable alerts and proactively order consumables for delivery on a just in time basis. Device Management Tools shall provide device and usage data for Atlanta VAMC reporting and analysis.

Data that is monitored and collected by the Device Management Tools shall be summarized and reported in Quarterly Status Review Meetings, where it can be used to support decisions that drive improved efficiency and asset utilization.

5.4 MAINTENANCE AND SUPPORT

5.4.1 HELP DESK SERVICES

The Contractor shall establish a dedicated toll-free phone number and on-line for the Atlanta VAMC to use to place calls to the Contractor Help Desk.

Help Desk services shall provide Atlanta VAMC end-users with a convenient customer care resource to receive, dispatch, track, escalate, process and close commonly requested services for in-scope devices. End-user requests may include questions about device operation, relocation, upgrades, acquisition, supplies and service. Inquires may be initiated in person, by phone or via a Fleet Management Portal specifically designed to support online ticketing and service ordering capability.

The Help Desk/Fleet Management Portal shall serve as a point of contact to receive, document, process and track customer requests for a variety of services related to in-scope devices, answer end-user questions about the features, functions and operation of in-scope government-owned printers and answer or facilitate resolution of all Contractor related questions or concerns.

Calls can be placed to the established Help Desk phone number during the standard hours of operation. Inquires can also be initiated 24/7 via an Online Fleet Management portal. Help Desk services shall be available Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.

The Help Desk shall record the customer’s call and information pertaining to the request. Some problem calls may be resolved directly over the phone. The Help Desk may apply remote service diagnostics to resolve the request directly through remote resolve capabilities, if possible. If not, the request shall be dispatched for on-site resolution.

5.4.2 CONSUMABLES MANAGEMENT

The Contractor shall provide all consumables required for in-scope devices including staples for MFDs. Consumables shall consist of ribbons, cartridges, staples, toners and drums. Contractor Device Management technology shall be configured to detect low consumables conditions on in-scope connected devices. The Contractor shall monitor devices configured for consumable alerts and proactively order consumables for delivery on a just in time basis.

The Contractor First Responder (see section 5.4.5.1) serves as the initial point of contact for all supply related requests and shall respond to all verbal VA employee supply calls within 2business hours from receipt of call. The Contractor and First Responder shall create a documented supply ordering process for all contracted equipment.

In addition, end-users may order consumables through the Help Desk or Web Portal.

Authorized users may order metered supplies through the Help Desk. The Help Desk receives, tracks and fulfills customer requests for consumable supplies. The Contractor shall ship consumables and supplies to each site using common carriers. Standard ground shipping expenses for supplies shall be included.

5.4.3 DEVICE BREAK/FIX MAINTENANCE

Contractor shall include device maintenance services. Device maintenance includes break/fix services and routine maintenance for the MFD devices. The break/fix process is the management of repair and maintenance requests for all output devices. Break/Fix management includes service dispatch, tracking repair disposition, tracking of costs and supply parts.

Networked MFD devices shall be monitored for out of service conditions or potential faults by Contractor Device Management technology. Monitoring these conditions allows for the Contractor to either remotely resolve the condition or proactively dispatch a service technician for a resolution.

Contractor shall provide the following proactive maintenance services:

• Call dispatching services through a single point of contact (onsite First Responder) for…