Solicitation_Document_Janitorial_Services_SHK30017Q0024.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR6606427

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

SHK30017Q0024

6. SOLICITATION ISSUE DATE

September 28, 2017

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Ms. Maria Chiu

b. TELEPHONE NUMBER(No collect calls)

(852) 2841 2260

8. OFFER DUE DATE/ LOCAL

TIME

November 10, 2017 / 17:00hrs local time

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE:____ % FOR:

U.S. Consulate General Hong Kong

26 Garden Road, Central

Cent

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

Hong Kong

Procurement & Contracting /GSO

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

U.S. Consulate General Hong Kong

26 Garden Road, Hong Kong

U.S. Consulate General Hong Kong

26 Garden Road, Hong Kong

17a. CONTRACTOR/

OFFERER

TELEPHONE NO.

TELEPHONE NO.

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

U.S. Consulate General Hong Kong

Attn: Financial Management Office

26 Garden Road, Hong Kong

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Janitorial Services for the U. S. Consulate General at 26 Garden Road and U.S. Consulate Warehouse at 37 Wong Chuk Hang Road, Hong Kong, as per the attached schedule.

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN __2__

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL

ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION STANDARD FORM 1449 (REV. 02/2012)

PREVIOUS EDITION IS NOT USABLE Computer Generated Prescribed by GSA - FAR (48 CFR) 53.212

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK

NUMBER

PARTIAL FINAL

COMPLETE PARTIAL FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

RFQ#SHK30017Q0024

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Janitorial Services for COB and the Warehouse

TABLE OF CONTENTS

Section 1 - The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFQ Number SHK30017Q0024 , Prices, Block 23

Continuation To SF-1449, RFQ Number SHK30017Q0024, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

Attachment 1 to Description/Specifications/Performance Work Statement, Government

Furnished Property

Attachment 2 to Description/Specifications/Performance Work Statement, Welcome Kit

Sample for 2 Persons

Attachment 3 to Description/Specifications/Performance Work Statement, Welcome Kit

Sample for 4 Persons

Section 2 - Contract Clauses

Contract Clauses

Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 - Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part

Section 4 - Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 - Representations and Certifications

Offeror Representations and Certifications

Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not

Prescribed in Part 12

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SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER SHK30017Q0024

PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform janitorial work, including furnishing all labor, material, equipment and services, for the U.S. Consulate General Hong Kong at 26 Garden Road, Hong Kong and

U.S Consulate Warehouse at 11/F, 14/F and 15/F, 37 Wong Chuk Hang Road, Hong Kong and conference room furniture stup and reinstate at the Consulate facilities. The price listed below shall include all labor, materials, insurance (see FAR 52.228-3 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price per month for standard services and a fixed rate per square meter for any temporary additional services that have been satisfactorily performed.

After contract award and submission of acceptable insurance certificates, the Contracting

Officer shall issue a Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start.

The performance period of this contract is from the start date in the Notice to Proceed and continuing for 12 months, with four (4), one-year options to renew. The initial period of performance includes any transition period authorized under the contract.

1.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

1.1.1 Offers and Payment in U.S. Dollars. U.S. Firms are eligible to be paid in U.S. dollars. U.S.

firms desiring to be paid in U.S. dollars should submit its prices and receive payment in local currency.

Foreign Firms. Any firm, which is not a U.S. Firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in local currency.

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1.2. Base Year

A. Standard Services. The firm fixed price for the Base Year of the contract is:

A.1 – Consulate Building Office, 26 Garden Road, Hong Kong

Price per Month Quantity of Months Price per Year

A.2 – The Consulate Warehouse at Wong Chuk Hang Hong Kong

A.3 Defense Base Act

(DBA) insurance premium costs

Total Price for Base Year, A. Standard Services (A.1 + A.2

+ A3)

1.3. Option Year 1 Prices (Option Term: Twelve (12) Months)

Total Price for Option Year 1, A. Standard Services (A.1 +

A.2 + A.3)

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1.4. Option Year 2 Prices (Option Term: Twelve (12) Months)

Total Price for Option Year 2. A. Standard Services (A.1 +

A.2 + A3)

1.5. Option Year 3 Prices (Option Term: Twelve (12) Months)

Total Price for Option Year 3, A. Standard Services (A.1 +

A.2 + A3)

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1.6. Option Year 4 Prices (Option Term: Twelve (12) Months)

Total Price for Option Year 4, A. Standard Services (A.1

+ A.2 + A3)

1.7 Grand Total of Base and All Option Years

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

GRAND TOTAL- BASE AND ALL OPTION YEARS

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CONTINUATION TO SF-1449,

RFQ NUMBER SHK30017Q0024

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this fixed price contract is to obtain janitorial services, setup and reinstate the conference rooms (MPR and NIV waiting area) furniture for real property owned or managed by the U.S. Consulate General Hong Kong at 26 Garden Road, Hong Kong. The Contractor shall provide services for the U. S. Consulate General, Hong Kong, and its warehouse facilities as described. The Contractor shall perform janitorial services in all designated spaces including, but not limited to halls, offices, restrooms, work areas, entrance ways, lobbies, storage areas, elevators and stairways. In addition to the Consulate Office Building, the Contractor will also clean the warehouse at Wong Chuk Hang, Hong Kong. This includes cleaning and disinfecting, on an irregular basis (approximately 30 per year), kits of basic household items that are supplied to arriving and departing Consulate employees, commonly referred to as “Welcome Kits.”

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the Contracting Officer's Representative (COR) for review within thirty days after contract award. The Contracting Officer’s Representative must approve these general instructions before issuance.

1.2 Duties and Responsibilities

1.2.1 Only unclassified areas can be entered by the staff during the work day. The general instructions shall emphasize security requirements so that accidental involvement in a security violation does not occur.

Access to the Consulate’s Warehouse is limited to authorized Consulate employees and contract employees escorted by Consulate employees.

1.2.2 Routine Cleaning Requirements shall be differentiated and emphasized to the work force to ensure that these are done in the order and timeframe that are most efficient and have the least impact on normal operations. They are to be performed on a daily basis. See Clause 3.0 Section

1, Locations and Time Frame for Janitorial Services.

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1.2.3 Periodic Cleaning Requirements shall be scheduled so as to cause minimal disruption to the normal operation of the facility. The schedule shall be determined by the needs of the individual facility based on the determination of the COR.

1.2.4. Reserved.

1.2.5 Reserved.

1.3 Types of Services

1.3.1 Standard Services for the Consulate Office Building shall include:

1.3.1.1 Daily Cleaning Requirements shall consist of:

1.3.1.1.1 Sweeping all floor areas, including damp mopping areas that are tiled, covered with vinyl, concrete or stone. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath. During inclement weather the frequency may be higher than once per day. When completed the floor and halls shall have a uniform appearance with no streaks, smears, swirl marks, detergent residue, or any evidence of remaining dirt or standing water.

1.3.1.1.2 Dusting and cleaning all office furniture. Such furniture items include desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps, and other common items found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces.

1.3.1.1.3 Vacuuming all rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed the area shall be free of all litter, lint, loose soil, and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath and then replaced to the original position. Spot cleaning of carpets – as required.

1.3.1.1.4 Cleaning all walk-off mats. Each time the floors are swept/dusted mopped and/or vacuumed, walk-off mats that are in the area shall be cleaned. Soil and moisture underneath the mats shall be removed and the floor shall be cleaned as appropriate along with the rest of the floor. The mats shall be returned to their original locations after cleaning.

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1.3.1.1.5 Thorough cleaning of toilets, bathrooms, mirrors, and shower facilities, using approved non-abrasive cleaners and disinfectants.

All surfaces shall be free of grime, soap scum, mold, bacteria, and smudges. The Contractor must ensure that these facilities are always clean, neat, and in a high state of hygiene. The high use of restroom facilities determines how often these will be serviced.

Restroom service check-sheets must be provided by the

Contractor and utilized accordingly.

A. Fixture cleaning. Restroom fixtures including water closets, urinals, sinks, shower facilities, and lavatories shall be washed inside and outside utilizing a disinfectant and shall be free of stains and odors. Pumice sticks and approved toilet bowl cleaners shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks.

B. Emptying waste containers. Waste containers shall be emptied, disinfected, and plastic liners replaced. Waste that is removed from the waste containers shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal shall be picked up and disposed of by the Contractor.

C. Cleaning restroom floors. Floors shall be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains shall be cleaned and flushed with a disinfectant.

D. Servicing restroom supplies. Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers, to include paper towel dispensers, toilet tissue dispensers, hand wash soap dispensers, toilet deodorant bars, aerosol deodorizer cans, and any other restroom expendable supplies and their respective dispensers. The contractor shall stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service.

1.3.1.1.6 Spot cleaning of carpets.

1.3.1.1.7 Cleaning of glasses, cups, and coffee services in conference facilities and in the Executive Office area. The items shall be cleaned in hot soapy water and rinsed, dried, and polished so that a presentable appearance is maintained.

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1.3.1.1.8 Removing any grease marks or fingerprints from walls, doors, door frames, windows and window frames, glass desk protectors, reception booths, and partitions.

1.3.1.1.9 Removing trash to a designated area as directed by the COR, and keeping the trash area in a reasonably clean condition and in compliance with Hong Kong sanitation regulations.

1.3.1.1.10 Cleaning door glass and window dividers in the Main CAC, Rear

CAC, and foyer area around Post 1. The Contractor shall thoroughly clean both sides of all door glass and window dividers.

All glass and associated hardware shall be cleaned and left free of streaks, smudges, watermarks, fingerprints, and stains. All paint, putty, film, and foreign matter found on the glass surfaces shall be removed.

1.3.1.1.11 Cleaning of elevators in the Consulate. The Contractor shall thoroughly clean the elevators. Cleaning shall include, but not be limited to, the cleaning of the elevators' interior in their entirety

(control panel, ceiling, walls, doors, vacuuming of elevator floors, etc.), cleaning exterior doors, door frames, and tracks. After completion of cleaning the elevators shall be left free of streaks, smudges, watermarks, fingerprints, stains, and debris.

1.3.1.1.12 Furniture placement. The contractor will be responsible for setting up the MPR, NIV waiting room, Cafeteria and any other space requiring seat and table arrangement for meetings, classes, receptions and functions. The contractor will return the seats and chairs to their usual place after the event or on the following day before the Consulate opens for business. Set up directions will be provided in details within 24 hours of setup thru the Facility

Management Section. All setup and take down will be performed within business hours.

1.3.1.1.13 Kitchenette areas. The kitchenette areas located throughout the facility shall have all counter tops, sinks, appliances, metal fixtures, and cabinets wiped down and disinfected.

1.3.1.1.14 Cleaning of Gymnasium in the Consulate. Mirrors shall be cleaned, equipment and flat surfaces wiped down, and floors swept/mopped, use may dictate more frequent cleaning. Fans shall be cleaned as needed. After completion of cleaning all mirrors, furniture, and equipment in gymnasium shall be left free of dust, streaks, smudges, watermarks, fingerprints, and stains.

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1.3.1.1.15 Service calls for cleaning. Service calls for cleaning shall consist of providing miscellaneous minor cleaning tasks. The Contractor shall respond to service call requests for cleaning within 15 minutes of being informed during regular working hours. Once begun the cleaning effort shall continue until complete. These calls shall consist but are not limited to the cleanup of overflowed restroom fixtures, spills, muddy or wet entrances, and broken glass.

1.3.1.1.16 Replace the batteries in the automatic spray deodorizers in the

Consulate as required. Batteries will be provided by the

Consulate. Batteries will be changed whenever they are found inoperable or as reported by the Facility Management Work Order

Clerk. Report any unusual usage to the Facility Management section.

1.3.1.1.17 The cleaning of the Consulate’s front and rear Compound Access

Control (CAC), Mail Screening Facility, and Rear Guard Booth buildings shall be included in all the above requirements.

1.3.2.1 Weekly Cleaning Requirements shall consist of:

1.3.2.1.1 Polishing all brass / stainless surfaces, including door and window handles.

1.3.2.1.2 Dusting the tops of tall furniture, tops of picture frames, and areas not covered in daily dusting.

1.3.2.1.3.1 Sweep and wash the NIV terrace.

1.3.2.1.4 Spot waxing and polishing floors as needed.

1.3.2.1.5 A thorough cleaning of the Consulate ground floor

cafeteria/dining area. The kitchen is not included in this contract.

Work shall include but not limited to, cleaning and scrubbing the floors and walls, but not to include the cleaning of the appliances, cooking equipment, pots, pans, dishes, or silverware. Spot waxing and polishing of the floors as needed.

1.3.2.1.6 Restrooms: Cleaning walls, doors, and partitions. Stall partitions, walls, and doors shall be cleaned until free of dirt, stains, and graffiti.

1.3.2.1.7 Restrooms: Cleaning mirrors and metal fixtures. Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned.

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1.3.2.1.8 Garbage receptacles and washing or wiping them clean with a damp cloth, replacing plastic wastepaper basket linings and returning items to where they were original located.

1.3.2.1.9 Emptying all wastepaper baskets and ashtrays

1.3.3.1 Quarterly Cleaning Requirements shall consist of:

1.3.3.1.1 Shampooing of carpets in hallways and lobbies (high traffic areas

(hallways, foyers, and elevator lobbies)).

1.3.3.1.2 Cleaning and sanitizing the trash holding areas.

1.3.3.1.3 Cleaning major appliances (i.e. refrigerators, microwave ovens, table fans, etc.) inside and out, including vacuum dusting around the motor areas.

1.3.3.1.4 Wiping window blinds to ensure all smudges are removed.

1.3.3.1.5 Cleaning the inside of window glass and sash of smudges and accumulated dirt.

1.3.3.1.6 Moving of all furniture and vacuuming or polishing the floor under the furniture as appropriate.

1.3.3.1.7 Cleaning the ceiling fans, lights, vents, skylights, stainless steel, casings, and floor in the Consular Sections outdoor Visa Waiting area.

1.3.3.1.8 Cleaning of all 2’ X 2’ interior HVAC ceiling grates in COB.

Estimated number of grates is 180 for all floors.

a. To be cleaned every three months.

b. Remove the ceiling grates from all locations within the COB.

c. Clean with water and cleaning solvent or soap.

d. Rinse

e. Allow to dry

f. Re-install all grates

g. Report any damaged or broken grates or associated assemblies to the COB staff / COR

h. Water to be provided by USG i Use of 6’ ladders will be required. Ladder safety training to be provided by the COB staff / COR. Ladders to be provided by USG

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1.3.4.1 Annual Cleaning Requirements shall consist of:

1.3.4.1.1 Stripping of wax coats and seal coats to the bare floor surface, cleaning the bare surface, and reapplying a seal coat and wax coats.

1.3.4.1.2 Vacuum, damp mop, and dust all mechanical spaces. A government escort shall accompany the contractor in the electrical rooms and generator rooms.

1.3.4.1.3 High dusting/cleaning. High dusting/cleaning is considered to be

9 – 25 foot heights. High cleaning includes cleaning horizontal and vertical surfaces above 9 feet from floor level including all overhead piping and ceiling areas. All dust, lint litter, and soil shall be removed from all surfaces. Walls are to be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs.

(Primarily in the fire exits)

1.3.4.1.4 Cleaning of Consulate Modular Furniture partitions. Modular furniture partitions throughout the Consulate building shall be cleaned by a thorough vacuuming and use of appropriate cleaning compounds. Upon completion the partition will be clean, deodorized, and uniform in color.

1.3.4.1.5 Cleaning of the horizontal blinds in the Consulate. The horizontal blinds shall be free of all dust and dirt and checked for proper working order. If the blinds are to be removed to accomplish the cleaning, the contractor shall remount the blinds within 3 working days.

1.3.4.1.6 Shampoo all the carpets in the Consulate Office Building.

1.3.4.1.7 Ceramic Tile, Vinyl & Concrete floor cleaning. Ceramic tiles:

Regular maintenance: regularly sweep, vacuum, and damp mop all ceramic tiled areas on a daily basis. Occasionally more frequent cleaning will be required. A quick sweeping or vacuuming removes dirt and debris before it can become embedded in the tile or grout. Mopping with warm water and using a manufacturer-recommended cleaning product. Concrete floors: All bare concrete floors shall be cleaned by sweeping / dusting to remove debris. Damp mop with a simple cleaning solvent shall be used as required, but at least monthly. Except for mechanical rooms shall be done at least annually.

1.3.4.1.8 Clean all work stations as per guidelines in Knoll Textiles.

Estimated quantity of work stations is 150 work stations.

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1.3.5 Standard Services for the Warehouse at Wong Chuk Hang shall include:

1.3.5.1 Daily Cleaning Requirements shall consist of:

1.3.5.1.1 Sweeping all floor areas, including damp mopping areas that are tiled, covered with vinyl, concrete or stone. Floors shall be free of dust, mud, sand, footprints, liquid spills, and other debris. Chairs, trash receptacles, and easily moveable items shall be tilted or moved to clean underneath

1.3.5.1.2 Dusting and cleaning all office furniture. Such furniture items include desks, chairs, credenzas, computer tables, telephone tables, bookshelves with or without glass doors, coat racks, umbrella stands, pictures, maps, telephones, computers and CRT screens, lamps, and other common items found in an office environment. All furniture shall be free of dust, dirt, and sticky surfaces.

1.3.5.1.3 Vacuuming all rugs and carpets, runners, and carpet protectors so that they are free from dust, dirt, mud, etc. When completed the area shall be free of all litter, lint, loose soil, and debris. Any chairs, trash receptacles, and easily moveable items shall be moved to vacuum underneath and then replaced to the original position.

1.3.5.1.4 Thorough cleaning of toilets, bathrooms, mirrors using approved non-abrasive cleaners and disinfectants. All surfaces shall be free of grime, soap scum, mold, bacteria, and smudges. The

Contractor must ensure that these facilities are always clean, neat, and in a high state of hygiene. The high use of restroom facilities determines how often these will be serviced:

A. Fixture cleaning. Restroom fixtures including water closets, urinals, sinks, shower facilities, and lavatories shall be washed inside and outside utilizing a disinfectant and shall be free of stains and odors. Pumice sticks and approved toilet bowl cleaners shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks.

B. Emptying waste containers. Waste containers shall be emptied, disinfected, and plastic liners replaced. Waste that is removed from the waste containers shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal shall be picked up and disposed of by the Contractor.

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C. Cleaning restroom floors. Floors shall be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains shall be cleaned and flushed with a disinfectant.

D. Servicing restroom supplies. Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers, to include paper towel dispensers, toilet tissue dispensers, hand wash soap dispensers, toilet deodorant bars, aerosol deodorizer cans, and any other restroom expendable supplies and their respective dispensers. The contractor shall stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service

1.3.5.1.5 Removing trash to a designated area as directed by the COR, and keeping the trash area in a reasonably clean condition and in compliance with Hong Kong sanitation regulations.

1.3.5.1.6 Kitchenette areas. The kitchenette areas located throughout the facility shall have all counter tops, sinks, appliances, metal fixtures, and cabinets wiped down and disinfected.

1.3.5.2 Weekly Cleaning Requirements shall consist of:

1.3.5.2.1 Emptying all waste in the shredder. Waste that is removed from the waste containers shall be disposed of in the nearest outside trash collection point.

1.3.5.2.2 Wipe clean warehouse shelving and racking unit. All shelving and racking shall be free of dust, dirt, and sticky surfaces.

1.3.5.2.3 Clean and disinfect residential and office appliances/furniture upon receipt in the Consulate’s warehouse and/or before transfer.

All food residue, smudges, marks, and dust shall be removed from all surfaces.

1.3.5.3 Monthly Cleaning Requirements shall consist of:

1.3.5.3.1 Clean, disinfect, and/or wash contents of the post provided

“Welcome Kits” for new and departing employees. “Welcome

Kit” is a group of items supplied to incoming and departing

Consulate employees and their families on a temporary basis to allow basic housekeeping in their residence in lieu of their personal items. The kit typically consists of linens, towels, pots, pans, dishes, cups, drinking glasses, minor appliances, flatware and other kitchen items as may be necessary depending on family size. Attachment 2 and 3 are the list of items of the “Welcome

Kit.” The total number of sets of the “Welcome Kits” which to be

P a g e 17 of 66 cleaned is approximately 30 sets (2 to 3 sets per month) or 2600 individual items per year.

A. Linens: Wash, clean, and fold all bed linens, bath towels, and kitchen towels properly. Contractor should complete each cleaning job within 5 days of receiving items.

B. Tableware, dinnerware, serving, cookware, kitchen utensils, and all other miscellaneous items: Contractor should ensure all items are clean and should be completed within 3 days of receiving items.

2.0 MANAGEMENT AND SUPERVISION

2.1 The Contractor shall designate a representative who shall be responsible for on-site supervision of the Contractor's workforce at all times. This supervisor shall be the focal point for the Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S. Government staff. The supervisor shall have supervision as his or her sole function.

2.2 The Contractor shall maintain schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. For those items other than routine daily services, the

Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.3 The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

2.4 The Contractor shall control overtime through efficient use of the work force. Individual work schedules shall not exceed 40 hours per week to preclude overtime being part of the standard services provided under the contract. Overtime may be necessary under

Temporary Additional Services.

2.5 The Contractor shall have a pool of personnel who are qualified and vetted to work at the consulate building in the event of leave, illness, and other personnel problems.

After the first 45 days consulate personnel will not be available to monitor personnel who are not cleared. Exception being extra personnel required to perform large functions, i.e. carpet cleaning, cleaning of ceiling grates, etc.… Contractor will be required to submit a monthly report along with the invoice to show that this pool of personnel is being maintained and/or current. This is required to maintain an appropriate standard of service(s).

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2.6 Personnel. The Contractor shall provide personnel to accomplish the cleaning requirements set forth in Clause 3.0 Section 1, Location and Time Frames for Janitorial

Services. Cleaning personnel will be assigned duties by the shift supervisor. The responsibilities of the personnel may be adjusted as needed to meet the operating requirements of the Consulate General. Any adjustment to the normal working hours or duty responsibilities must be approved by the COR.

2.7 Contractor's on site staff will report to their supervisor and the COR any situations they feel warrant maintenance attention or that might constitute a safety hazard prior to the end of their work shift. Examples would be bathroom fixtures wasting water, door latch or hinge assemblies that are loose, loose floor covering, landscaping hazards and inoperable lighting.

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3.0 LOCATIONS FOR JANITORIAL SERVICES

All standard services are to be delivered on regular the Consulate working days.

The contract staff will have unrestricted access to the Consulate Office Building “COB” from 8:15am to 5:45pm each normal work day, Monday to Friday. The cleaning crew will not be allowed inside the COB outside of these times without an approved After-

Hours Access Request (AHR). Any necessary access outside the 8:15am to 5:45pm daily timeframe, and any weekend and holiday work, must be approved in advance via an After-Hours Access Request (AHR) submitted by the COR on behalf of the cleaners.

The AHR must specify who will be working, what they will be doing, and most importantly where they will be working. The requests should be made 24 hours in advance of the proposed after hours work. Requests should be made by the cleaning staff supervisor (on-site supervisor) and reported to the COR.

Each level of the COB contains CAA areas which require a Cleared American to accompany the staff and can only be entered during scheduled times on regular consulate working days. Only three employees, under escort of a single Cleared

American, can access these CAA areas for the purpose of conducting janitorial services.

The total square footage in the COB which must be cleaned is approximately 86,566 square feet, consisting of approximately 59,172 square feet of carpeted floors and approximately 27,394 square feet of vinyl, tile, concrete, or stone flooring material.

The total square footage in the Consulate’s Warehouse is approximately 12,810 square feet.

FLOOR CARPETED TILED TOTAL

LG 7,866.52 9,215.79 17,082.31

G 5,631.32 12,078.27 17,709.58

1 11,354.48 1,589.14 12,943.62

2 11,397.55 1,546.07 12,943.62

3 11,552.57 1,391.05 12,943.62 Consulate Office

Building Total

4 11,369.54 1,574.08 12,943.62 86,566.38 th

Floor, Warehouse 4,270.00 th

Floor, Warehouse 4,270.00 Warehouse Total th

Floor, Warehouse 4,270.00 12,810.00

4.0 PERSONNEL

4.1 General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The

Government reserves the right to direct the Contractor to remove an employee from the worksite

P a g e 20 of 66 for failure to comply with the standards of conduct. The Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

4.2 Standard of Conduct.

4.2.2 Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's Representative (COR).

4.2.3 Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

4.2.4 Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

4.2.5 Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

4.2.6. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

unauthorized use of Government property, theft, vandalism, or immoral conduct;

unethical or improper use of official authority or credentials;

security violations; or, organizing or participating in gambling in any form

4.2.7 Key Control. The Contractor shall receive secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract.

The Contractor shall not duplicate keys without the COR's approval. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR.

In either event, the Contractor shall reimburse the Government for the cost of rekeying that portion of the system.

4.3. Notice to the Government of Labor Disputes

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract.

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4.4. Personnel Security

4.4.1 After award of the contract, the Contractor shall provide the following list of data on each employee who will be working under the contract. The Contractor shall include a list of workers and supervisors assigned to this project. The Government will run background checks on these individuals. It is anticipated that security checks will take 2 to 3 weeks to perform. For each individual the list shall include:

Full Name

Place and Date of Birth

Current Address

Local Identification card number

Copy of passport and identification card

Chinese Commercial Code (if applicable)

4.2 The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract. These identity cards are the property of the

US Government. The Contractor is responsible for their return at the end of the contract, when an employee leaves Contractor service, or at the request of the Government. The

Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

5.0. MATERIALS AND EQUIPMENT

The Contractor shall provide all necessary janitorial supplies and equipment, including mops, brooms, dust rags, detergents, cleaners, etc. to perform the work identified in this contract.

5.1 CONTRACTOR FURNISHED MATERIALS

The Contractor shall provide all equipment, materials, supplies, and protective clothing required to perform the Standard and Temporary Additional Services as specified in this contract. Such items include, but are not limited to personnel equipment, personal protective equipment such as helmet, eye wear and safety shoes, tools, cleaning supplies specified in 5.2, equipment and any other operational or administrative items required for performance of the duties and requirements of this contract. The Contractor shall maintain sufficient parts and spare equipment for all Contractor-furnished materials to ensure uninterrupted service.

5.1.1 The Contractor shall issue a uniform to each employee, to include a polo shirt and trousers. The design of each polo shirt and trousers shall have COR approval. The Contractor shall furnish five polo shirts and five trousers per employee. The contractor employees shall change the polo shirt and trousers every day. Replacements are to be issued annually or when the condition of the item is deemed unsuitable by the Shift Supervisor or the COR. The contractor shall bear the cost of cleaning, pressing and repair of the uniforms.

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5.1.2 Personal Protective Equipment (PPE): The contractor shall provide any required protective equipment. PPE shall include suitable gloves, eyewear, breathing equipment, foot protection and hearing protective products, devices and equipment appropriate/comply to the safety requirement for each task being performed.

5.2 The Contractor shall use only environmentally preferable chemical cleaning-products.

The Contractor shall provide a list of products/materials (with brand and model) to be used list below for COR approval. The Contractor may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

(a) All-purpose cleaner

(b) General degreaser

(c) General disinfectant

(d) Graffiti remover

(e) Chrome and brass cleaner/polish

(f) Glass cleaner

(g) Furniture polish

(h) Floor stripper

(i) Floor finisher

(j) Carpet cleaner

(k) Solvent spotter

(l) Gum remover

(m) Wood floor finish

(n) Bathroom disinfectant

(o) Bathroom cleaner

(p) Lime and scale remover

(q) Deodorizers, Automatic Spray

5.3 Information on environmentally preferable products (EPP) is available on the Internet at http://www.epa.gov/opptintr/epp.htm.

5.4 Once products have been approved by the COR, the Contractor is responsible for using only those approved cleaning chemical products in the building. If the Contractor wants to propose an alternative product, or the COR wants to propose a more environmentally-safe product, either the Contractor or COR may recommend an “equal” replacement product. The replacement product must be approved by COR. The contractor is required to provide a copy of the Material Safety Data Sheets (MSDS) for each of the products listed in the approved list to COR and maintain all copies of the MSDS on site for the use to the contractor employees.

6.0. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

6.1 The Contractor has the option to reject any or all Government furnished property or items (see Attachment 1 - GOVERNMENT FURNISHED PROPERTY). However, if rejected, the Contractor shall provide all necessary property, equipment or items, adequate in quantity and suitable for the intended purpose, to perform all work and http://www.epa.gov/opptintr/epp.htm

P a g e 23 of 66 provide all services at no additional cost to the Government. All Government furnished property or items are provided in an "as is" condition and shall be used only in connection with performance under this contract. The Contractor is responsible for the proper care, maintenance and use of Government property in its possession or control from time of receipt until properly relieved of responsibility in accordance with the terms of the contract. The Contractor shall pay all costs for repair or replacement of

Government furnished property that is damaged or destroyed due to Contractor negligence.

6.2 The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control.

6.3 The Contractor shall physically inventory all Government property in its possession.

Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the COR, and at termination or completion of the contract.

7. INSURANCE

7.1 Amount of Insurance. The Contractor is required to provide whatever insurance is legally necessary. The Contractor shall, at its own expense, provide and maintain during the entire performance period the following insurance amounts:

7.2 General Liability (includes premises/operations, collapse hazard, products, completed operations, contractual, independent contractors, broad form property damage, personal injury)

General Liability:

(1) Bodily injury on or off site stated in local currency:

Per Occurrence HK$100 million

Cumulative HK$200 million

(2) Property damage on or off site in local currency:

Per Occurrence HK$10 million

Cumulative unlimited

7.3 The types and amounts of insurance are the minimums required. The Contractor shall obtain any other types of insurance required by local law or that are ordinarily or customarily obtained in the location of the work. The limit of such insurance shall be as provided by law or sufficient to meet normal and customary claims.

7.4 For those Contractor employees assigned to this contract who are either United States citizens or direct hire in the United States or its possessions, the Contractor shall provide workers’ compensation insurance in accordance with FAR 52.228-3.

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7.5 The Contractor agrees that the Government shall not be responsible for personal injuries or for damages to:

a) any property of the Contractor,

b) its officers,

c) agents,

d) servants,

e) employees, or

f) any other person arising from an incident to the Contractor's performance of this contract. The Contractor shall hold harmless and indemnify the Government from any and all claims arising, except in the instance of gross negligence on the part of the Government.

7.6 The Contractor shall obtain adequate insurance for damage to, or theft of, materials and equipment in insurance coverage for loose transit to the site or in storage on or off the site.

7.7 Government as Additional Insured. The general liability policy required of the

Contractor shall name "the United States of America, acting by and through the

Department of State", as an additional insured with respect to operations performed under this contract.

7.8 Time for Submission of Evidence of Insurance. The Contractor shall provide evidence of the insurance required under this contract within ten (10) calendar days after contract award. The Government may rescind or terminate the contract if the Contractor fails to timely submit insurance certificates identified above.

8.0. LAWS AND REGULATIONS

8.1 Without additional expense to the Government, the Contractor shall comply with all laws, codes, ordinances, and regulations required to perform this work. In the event of a conflict among the contract and requirements of local law, the Contractor shall promptly advise the Contracting Officer of the conflict and of the Contractor's proposed course of action for resolution by the Contracting Officer.

8.2 The Contractor shall comply with all local labor laws, regulations, customs and practices pertaining to labor, safety, and similar matters, to the extent that such compliance is not inconsistent with the requirements of this contract.

9.0. TRANSITION PLAN

Within 14 days after contract award, the Contracting Officer may request that the

Contractor develop a plan for preparing the Contractor to assume all responsibilities for janitorial services. The plan shall establish the projected period for completion of all clearances of Contractor personnel, and the projected start date for performance of all services required under this contract. The plan shall assign priority to the selection of all supervisors to be used under the contract.

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10. DELIVERABLES

The following items shall be delivered under this contract:

Description Quantity Delivery To Date

1.1 General Instructions 1 COR 30 days after award

1.2.3 Schedules 1 COR Weekly

4.4.1 List of Personnel 1 COR 10 days after award

7. Evidence of Insurance 1 COR 10 days after award

8. Licenses and Permits 1 COR Date of award

9. Transition Plan 1 COR 10 days after award

11. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance.

The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The

Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all janitorial services set forth in the scope of work.

1. thru 11.

All required services are performed and no more than three (3) customer complaint is received per month.

11.1 SURVEILLANCE. The COR will receive and document all complaints from

Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

11.2 STANDARD. The performance standard is that the Government receives no more than three (3) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and Conditions-Commercial Items), if any of the services exceed the standard.

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11.3 PROCEDURES.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant.

The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The

COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

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ATTACHMENT 1

DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK STATEMENT

GOVERNMENT FURNISHED PROPERTY

The Government shall make the following property available to the Contractor as

"Government furnished property" under the contract:

1. Expendable Supplies:

Description Quantity (Yearly

Estimate)

Unit of Issue

Tissue, Paper 13,300 Roll

M-Fold Towel, Paper 4,000 Pack

Hand Soap, Cream 62 Bottle

4oz Cup, Paper 800 Lot of Hundred

Bag, Plastic (trash) 24 x 24” 20,000 Ea

Tissue, Jumbo 110 Roll

Black Plastic Bag 32 x 40” 10,000 Ea

Batteries (size AA and D) As required Ea

2. Utilities: Water, Electricity and Electrical Outlets

3. Small storage room on each floor. Size of the storage room is 90cm x 230cm.

Hazard Material (HazMat)…