ServiceNow Limited Sources Justification_ISD_Redacted.pdf

Limited-Sources Justification

1. Identification of the agency and the contracting activity:

Uniformed Services University of the Health Sciences’ (USU) Acquisitions Directorate

2. Nature and/or description of the action being approved:

Issuance of a firm fixed price limited-source BPA call order to Carahsoft Technology Corp. (Carahsoft) under the Department of Defense (DoD) Enterprise Software Initiative (ESI) Blanket Purchase Agreement (BPA) N6600119A0120.

3. Description of the supplies or services required to meet the agency’s needs

(including estimated value and all options):

The Uniformed Services University (USU) has a requirement for ServiceNow term software licenses to include all major releases of the software and documentation made available during each respective license’s term. The licenses will provide USU with end-to-end IT service process workflows between incident, problem, and change management (e.g. ticket management, problem management, asset tracking, service level agreement management, and reporting). The licenses will also provide an enterprise view of network inventory of computers, software and other network devices (e.g. hardware). The period of performance is 13 September 2026 - 12 September 2027.

ServiceNow software products and support include the following components:

1. ServiceNow® Impact Guided One Term License – Public Sector (US v4)

2. ServiceNow® Agile Team - Module

3. ServiceNow® AI Search Starter - Documents

4. ServiceNow® Integration Hub Starter – Transactions

5. ServiceNow® Additional Non-Production Instance

6. ServiceNow® Customer Service Management Professional With App Engine 100

– Fulfiller User v6

7. ServiceNow® Hardware Asset Management Professional - Subscription Unit v4

8. ServiceNow® Document Intelligence Starter - 5K Document Intelligence Pages

9. ServiceNow® App Engine Enterprise - Fulfiller User

The estimated value of this action is

4. Identification of the statutory authority permitting other than full and open competition:

10 U.S.C. 2304(c)(1).

5. Demonstration that the proposed contractor’s unique certifications or the nature of the acquisition requires use of the authority cited.

The Federal Chief Information Officer (CIO) issued a memo dated 8 December 2011 establishing federal policy as it relates to the procurement of cloud services. The ServiceNow platform complies with the policy because it holds the Joint Authorization Board (JAB) type of Federal Risk and Authorization Management Program (FedRAMP) authorization. FedRAMP is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Members of the JAB include the chief information officers (CIOs) from the DoD, Department of Homeland Security, and General Services Administration.

The platform also meets the USU’s Authorization to Operate (ATO), a DoD network.

ServiceNow’s ITSM and IT Asset Management (ITAM) solutions collectively provide the OCIO’s required end-to-end IT service process workflows. ServiceNow is USU’s OCIO current enterprise platform of record.

Additionally, IAW DFARS PGI 208.7403(1), if the requirement is available on DoD’s ESI the requirements user shall fulfill the requirement via DoD ESI. Under DoD ESI, Carahsoft is the only vendor that can meet the ServiceNow requirements for USU via DoD ESI and is the only vendor on ESI that can meet the ServiceNow requirements and the FedRAMP, and ATO requirements.

6. Contracting officer determination that the anticipated cost to the Government will be fair and reasonable.

The total quoted price of $849,839.04 matches Carahsoft’s DoD Enterprise Software Initiative (ESI) Blanket Purchase Agreement (BPA) pricing, which was negotiated IAW FAR Part 8. All prices proposed have been determined to be fair and reasonable IAW FAR 8.404(d), but the Contracting Officer will establish an additional fair and reasonable determination prior to issuance of the BPA call order.

7. Description of market research conducted and the results, or a statement of the reason market research was not conducted:

Performed Google search for “serviceNow software” and search results illustrated that the requirement is a commercial-off-the-shelf product. Reviewed the ESI website and located Carahsoft’s Enterprise Agreement (EA) and it is the Navy’s BPA N6600119A0120. Carahsoft Technology Corp. is the only supplier of the requirement via the DoD’s ESI EAs. No other GWACs were reviewed because DFARS 208.7403(1) requires agencies to fulfill requirements with the DoD Enterprise Software Initiative (ESI). All market research documentation is saved under the market research sub-folder of the contract file.

8. Any other facts supporting the use of other than full and open competition:

N/A.

9. Listing of the sources, if any, that expressed, in writing, an interest in the acquisition.

No other sources have expressed an interest, in writing, in the proposed acquisition.

10. Statement of the actions, if any, the agency may take to remove or overcome any barrier to competition before any subsequent acquisition for the supplies or services required.

With any future requirements, the Government will continue to monitor the marketplace to remove the barriers of competition including monitoring ESI to determine if any additional vendors are available to purchase these specific ServiceNow products.

Currently, the ServiceNow Software via the Navy’s BPA N6600119A0120 is currently the only software that currently meets all of the Government’s needs.

Customer:

Contracting Officer: I hereby certify that the justification is accurate and complete to the best of my knowledge and belief, and I have determined that the anticipated cost to the Government will be fair and reasonable.

☐ Approved ☐ Disapproved