Service Sole Source Letter 2018.pdf

PDF 44 KB Posted

Attached to
Eppendorf Maintenance/Upgrade - OHPt SM
Solicitation number
18-482DPH-HLTHP-B-1527
Issued by
St. Clair County, Illinois

About this file

This document is a sole source letter from Eppendorf North America, Inc. stating that they are the sole authorized provider for the service, maintenance, and repair of all Eppendorf products, including New Brunswick and Dasgip, throughout North America. The letter outlines that only trained and certified Eppendorf personnel are authorized to perform any maintenance, component replacement, or internal adjustments to ensure warranty coverage. Freezers are the only exception, and service for those is provided by qualified third-party partners. All Eppendorf service equipment is traceable to NIST standards, and training records are available upon request.

The related state and local contract opportunity is for a sole source contract with Eppendorf North America for the repair, upgrade, and maintenance of Eppendorf equipment. This contract is for the state of Illinois. The hearing for this contract will be canceled unless an interested party submits written comments or a request for a public hearing by October 19, 2018.

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Text version

January 1, 2018 – December 31, 2018

Dear Sir or Madam:

Eppendorf North America, Inc. is the sole provider authorized to service all Eppendorf products which include New

Brunswick and Dasgip in North America.

To insure warranty coverage, any maintenance, replacement of components and internal adjustments must be carried out by trained and certified personnel who have been authorized by Eppendorf North America. Freezers are the only exception and service is provided by qualified and approved third party partners.

All test equipment used by Eppendorf service personnel is traceable to NIST standards. Training records as well as NIST traceable certificates are kept on file at Eppendorf North America in Hauppauge, NY and are available upon request.

If you require any further information, please feel free to contact me directly.

Regards, Denise Case Denise Case

Service Operations & Quality Manager

Eppendorf North America

102 Motor Parkway

Hauppauge, NY 11788

PH: 800-645-3050

FX: 516-334-7506

case.d@eppendorf.com

File details come from the government source that posted it. Updated .