Selection Memo Help Desk Support Final.pdf
PDF 252 KB Posted
- Solicitation number
- TI-23-206
- Issued by
- Los Angeles County, California
About this file
Summary
This memorandum from the City of Long Beach documents the selection of vendors for RFP TI-23-206, which seeks Help Desk Support services for the Technology and Innovation Department. The RFP was released on January 10, 2023, with a proposal deadline of February 10, 2023. Five responsive proposals were received and evaluated by representatives from the Technology and Innovation Department using six criteria: Qualifications, Impact, Data Governance, Originality, Feasibility, and Demonstration of Understanding of the Challenge. Three vendors were selected to proceed to the interview phase: Aisera, Inc.; CareAR; and Qualtrics, LLC.
The memorandum, dated March 2, 2023, was prepared by Lea Eriksen, Director of Technology and Innovation, and approved by Michelle Wilson, Purchasing Agent of the Department of Financial Management. The document does not specify contract pricing terms, funding amounts, contract duration, renewal options, or other financial details related to the procurement.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Editable Narrative Proposal.pdf | ||
| RFP TI-23-206 Addendum .pdf | ||
| Addendum 2 Q A ~1.pdf | ||
| NOI to Award RFP TI-23-206.pdf | ||
| Addendum 3 Q A_~1.docx | DOCX document | |
| RFP TI-23-206 Final.pdf | ||
| EBO Equal Benefits Ordinance~6.pdf | ||
| Attachment A Authorization Certification.pdf |
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Text version
L
Date: March 2, 2023
To: Michelle Wilson, Purchasing Agent, Department of Financial Management
From: Lea Eriksen, Director of Technology and Innovation
Subject: Selection of RFP TI-23-206 – Help Desk Support
Request for Proposal (RFP) TI-23-206 was released on January 10, 2023 seeking proposals to provide Help Desk Support for the Technology and Innovation Department.
Five (5) responsive proposals were submitted by the February 10, 2023 deadline.
Proposals were reviewed by representatives from the Technology and Innovation Department. The proposals were evaluated based upon the following criteria:
• Qualifications
• Impact
• Data Governance
• Originality
• Feasibility
• Demonstrate the understanding of the challenge
After reviewing the proposal, the review panel selected the following provider to interview:
• Aisera, Inc.
• CareAR
• Qualtrics, LLC
The vendors were selected based on the company’s qualifications, impact, data governance, originality, feasibility, and demonstrating the understanding of the challenge.
Should additional information be required, please do not hesitate to contact me.
Approved by Purchasing:
Michelle Wilson, Purchasing Agent Date
Memorandum
3/2/23
File details come from the government source that posted it. Updated .