NOI to Award RFP TI-23-206.pdf

PDF 253 KB Posted

Attached to
Help Desk Call Center Operation (Smart City Challenge)
Solicitation number
TI-23-206
Issued by
Los Angeles County, California

About this file

This Notice of Intent to Award is issued by the City of Long Beach's Department of Financial Management regarding RFP No. TI-23-206 for Help Desk Support services. The City received and evaluated five bids for responsiveness to provide help desk support services. The evaluation process has been completed, and the City intends to award the contract to two vendors: Aisera, Inc. and Qualtrics, identified as the most qualified and responsive bidders. The notice was issued on March 13, 2023. No specific contract term, renewal options, or commencement date details are provided in this document.

The notice does not constitute a formal award, and work shall not commence until the selected vendors receive signed purchase orders from the City. Bid results are available on the City's online bidding site. Inquiries regarding the procurement process may be directed to Ahmed Ali, Buyer I, at 562-570-6123 or RFPPurchasing@longbeach.gov. No pricing information, set-asides, incumbent vendor details, or funding source information is disclosed in this notice.

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Other files

File Type Posted
Addendum 2 Q A ~1.pdf PDF
Addendum 3 Q A_~1.docx DOCX document
RFP TI-23-206 Final.pdf PDF
Editable Narrative Proposal.pdf PDF
RFP TI-23-206 Addendum .pdf PDF
EBO Equal Benefits Ordinance~6.pdf PDF
Attachment A Authorization Certification.pdf PDF
Selection Memo Help Desk Support Final.pdf PDF

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Text version

March 13, 2023

Subject: NOTICE OF INTENT TO AWARD RFP No. TI-23-206

The City of Long Beach has completed its evaluation of Request for Proposal #RFP TI-23-206 for Help Desk Support. Five (5) bids was received and evaluated for responsiveness. The bid result is available on the City’s on-line bidding site. It is the City’s intent to award Aisera, Inc. and Qualtrics as the most qualified vendors and responsive bidders.

Thank you for your participation in the procurement process. The City of Long Beach regards your firm as an important and valuable goods/services provider. If I can answer any further questions, please feel free to contact me at 562-570-6123 during normal business hours or by e-mail at RFPPurchasing@longbeach.gov.

Sincerely, Ahmed Ali, Buyer I

NOTE: This notice of Intent to Award does not constitute an award. The awarded vendor will receive a purchase order from the City of Long Beach. Work shall not commence without a signed purchase order.

Department of Financial Management 411 West Ocean Boulevard, 6th Floor

Long Beach, CA 90802

(562) 570-6200 mailto:RFPPurchasing@longbeach.gov

File details come from the government source that posted it. Updated .