Security Services 95476723R1000.pdf

USHMM RFP 95476723R1000 [Security Staffing] 2 of 57

OTHER USHMM SOLICITATION REQUIREMENTS

SECTION B (CONT'D) – SUPPLIES AND SERVICES AND PRICES/COSTS

B.1 SUPPLIES AND SERVICES.

B.1.1 Upon award, the awardee ("Contractor") shall provide management, supervision, labor, equipment, and supplies necessary to fulfill the United States Holocaust Memorial Museum's ("USHMM" or the "Museum") professional security officer requirements ("Services") as further described in Section C, below and otherwise in the awarded Proposal, thereby assisting its Division of Protection Services ("DPS") in creating and maintaining a safe and secure environment while presenting themselves in a manner appropriate for a museum environment and memorial to the victims of the Holocaust.

B.1.2 Contractor personnel assigned to the Contract ("Contract employee(s)") shall perform Services at USHMM facilities, including both the Museum building and the adjacent Ross Administrative Building ("Annex") at 100 Raoul Wallenberg Place, SW, Washington, D.C.

20024-2126, and at USHMM's off-site facility, The David and Fela Shapell Conservation, Collections and Research Center ("Site II" or the "Shapell Center") in Bowie, MD.

B1.3 USHMM maintains leased additional office space in the Portals III office complex, located at 1201 Maryland Avenue, SW, Washington, DC 200024 and reserves the right to require temporary additional services ("TAS") there on an optional basis.

B.2 PRICING STRUCTURE

B.2.1 Labor Categories and Rates. The Offeror/Contractor shall submit fully-burdened hourly rates established for all relevant labor categories to be used for performance and billing hereunder in the manner established at paragraph L.09.1.1, below. Reference the current Collective Bargaining Agreement for wage rates (Exhibit 1) along with the Pricing Schedule Template (Exhibit 2). The minimum wage rates, excluding Health and Welfare benefits, are also included in Exhibit 1.

B.2.2 Renewal rates for each of the prospective option years shall not exceed the previous year's labor rates plus the percentage increase for U.S. City Average for the most recent twelve month period (Consumer Price Index for All Urban Consumers: Selected Areas, all items index).

Notwithstanding anything herein to the contrary, in the event that a new CBA is negotiated during the course of this Contract, the prevailing wages set forth in that agreement will form the basis for renewal rates and be subject to equitable adjustment of Contract rates for non-supervisory Contract employees.

B.3 PRICING WARRANTY. Contractor warrants that the prices for the supplies and services under this Contract are not greater than the prices charged by the Contractor's most favorable customer under similar circumstances.

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B.4 DOCUMENTATION REQUIRED BEFORE CONTRACT START-UP. Contractor shall support a transition of services from the incumbent/predecessor Contract, by submitting the following to the COR within 30 days of Contract start-up:

B.4.1 High season staff supplementation plan (as described in paragraph C.2.3.13, below)

B.4.2 A list of all firearms to be used or stored on USHMM premises, including serial numbers (as discussed in paragraph C.5.4.2(1), below)

B.4.3 On the job training program plan (as described in paragraph C.6.3.1, below)

B.4.4 A complete Quality Control Program ("QCP") (as described in paragraph E.3, below)

B.4.5 A plan for filling open posts (as described in paragraph F.2.04, below)

B.4.6 A list of all Contract employees, their respective Contract start dates, shift assignment, and position identifying part-time or full-time status (as described in paragraph G.2.2, below)

SECTION C – DESCRIPTION, SPECIFICATIONS, STATEMENT OF WORK

C.1 BACKGROUND. USHMM is an independent establishment of the United States government. USHMM is the national institution for the documentation, study, and interpretation of Holocaust history and serves as this country's memorial to the millions of people murdered during the Holocaust. USHMM's primary mission is to advance and disseminate knowledge about this unprecedented tragedy, preserve the memory of those who suffered, and encourage its visitors to reflect upon the moral and spiritual questions raised by the events of the Holocaust.

USHMM's ability to provide for the security and safety of its staff, visitors, property, and collections is paramount to the successful operation of the Museum. As such, and with an increasing number of visitors and events, USHMM's Division of Protection Services (DPS) has an uncompromising need for full staffing of a technically proficient and professionally responsive security officer/protection services force.

C.1.1 Site II, The Shapell Center. The Museum's Collections are permanently housed at the David and Fela Shapell Family Collections, Conservation and Research Center. The Shapell Center is a two story, 103,000 square foot facility, located on approximately nine acres in Bowie, Maryland. The facility includes a 108 space exterior vehicle parking area, including 7 handicap spaces, along with a high security entry guard booth. The Shapell Center is a state-of-the-art facility that features highly specialized laboratories and climate-controlled environments where a wide variety of media are treated and preserved. The Shapell Center serves as a hub of activity supporting acquisitions, education, and scholarship to ensure that future generations will continue to honor the memory of Holocaust victims and learn from their history to build a better future. It is estimated the Shapell Center will be operated by approximately 85 full time staff members working on a weekday schedule. The site will also be visited by researchers on a scheduled weekday basis. Special events will also be held at the facility. These events may include, but are not limited to, conferences, workshops, receptions for up to 400 persons, and

USHMM RFP 95476723R1000 [Security Staffing] 4 of 57 visits by prominent and high level officials, including Presidents and heads of foreign governments. These visits may occur with little or no notice to management and may occur on weekends.

C.1.2 Public activities at the Shapell Center will largely be confined to the second floor research and library areas. Researchers will be scheduled and monitored by Museum staff while in these areas. Public activities may also include tours of the facility's laboratory and storage vaults. Tours will be approved, conducted and monitored by Museum staff members. Security services for researcher access and public events will include the verification and accommodation of parking access requests, vehicle inspections, parking directions, crowd control and monitoring during special events, and the inspection of personal belongings upon the departure of researchers in an effort to prevent artifact thefts.

C.1.3 Access to the site by vehicle traffic includes employee and Contractor privately-owned vehicles. Additionally, hired transportation companies may be used by both the Museum and private individuals to transport individuals to and from the site; buses, cabs or car services a varying types can be expected. Access to the loading dock(s) will only be permitted by appointment or by regular delivery service trucks, to include the United States Postal Service and various other delivery services (UPS, FEDEX, etc...)

C.2 GENERAL REQUIREMENTS

C.2.1 General Orders and Post Orders. USHMM shall respectively issue "General Orders" and "Post Orders" to Contractor, providing explanations, guidance, and procedures for specific duties that may arise within the Museum. Post Orders shall include a list of duties and requirements for Contractor officers and supervisors. USHMM reserves the right to close a post temporarily or permanently or to have an officer reassigned to assist at another post. The COR will provide notification to Contractor's project manager or supervisor when changes are required.

C.2.2 Temporary Additional Services (TAS). USHMM may require Contractor to perform temporary additional services ("TAS") over and above the routine services specified, such as supplying additional officers and supervisors to staff before or after-hour events at USHMM or to augment existing staff during periods of heightened security. TAS assignments shall be issued by the COR. The COR will normally provide a minimum of 24 hours notice of increased staffing; however, as few as four (4) hours' notice may be given in case of exigent circumstances as such are communicated in writing to Contractor by the COR no later than 24 hours of the initial notice.

C.2.3 Contractor Duties. Contractor shall provide support as established in Post Orders, General Orders, and at USHMM's request. Such support includes without limitation performance twenty-four (24) hours a day, seven (7) days a week, every day of the year:

C.2.3.01 Museum/Site II Entrances - Operate and enforce a system of personnel identification, screening, access control, and package inspections. Daily process of large crowds (Museum, up to 12,000+ per day during high season visitation) through walk-through visual and

USHMM RFP 95476723R1000 [Security Staffing] 5 of 57 physical inspections, use of hand-held and walk-through magnetometers, processing of personal items through x-ray scanning machines, and use of explosives-detection units.

C.2.3.02 Control Center - USHMM requires Contractor to designate and assign officers as Control Center "Console Operators" as defined in paragraph C.3.08, below. Designated personnel must receive Museum approval and successfully complete Console Operator training prior to assignment as a Console Operator. USHMM reserves the right to require additional officers to assist in the operation of the Control Center by augmenting Museum staff on an as needed basis. Console Operators shall work closely with USHMM Control Center staff/Supervisors and Contract Supervisors to coordinate USHMM security, access control, and other operations. Console Operators shall be authorized to dispatch Contract employees for routine and emergency operations detailed in Post Orders, special orders, and otherwise as directed by the COR.

C.2.3.03 Roving Patrols - Conduct security and safety roving patrols in accordance with routes and schedules established in Post Orders, at the direction of the COR, and as dispatched by Control Center staff.

C.2.3.04 Traffic Control - Direct traffic (vehicle and pedestrian), control parking, assist in traffic control and pedestrian street crossing during evacuations, and perform duties associated with parking at USHMM parking areas.

C.2.3.05 Museum Keys - Receive, administer, return, and account for all USHMM-issued keys in accordance with USHMM policy and procedures. USHMM keys shall not be taken off the property unless approved by the COR.

C.2.3.06 Alarm Systems - Respond to and report on building fire, access control, and intrusion detection/alarm systems, and other protection devices or building equipment as prescribed by Post Orders, General Orders, and otherwise at the direction of the COR or Control Center staff.

C.2.3.07 Utility Systems - At USHMM's request, perform minor operations and/or record data in connection with the operation of the building utility systems.

C.2.3.08 Hazardous Conditions - Immediate reporting to Control Center staff all potentially hazardous conditions and/or items in need of repair, including, but not limited to, inoperative lights, leaky faucets, toilet stoppages, broken or slippery floors or sidewalks, broken glass, hazardous weather conditions, inoperative or malfunctioning alarms or security equipment or elevators, and any other security or safety/health hazards. Officers shall also pick up and properly dispose of small debris (tissues, gum/candy wrappers, paper, and the like) when discovered inside USHMM buildings or on exterior premises.

C.2.3.09 Medical Emergency - Respond to medical emergencies and provide emergency first aid, CPR and use Automatic External Defibrillators (AED) equipment in accordance with established DPS practice and procedures detailed in Post Orders and General Orders. This may entail lifting very large and heavy individuals.

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C.2.3.10 Civil Disturbance - Perform functions as may be necessary during civil disturbances. During exigent circumstances or conditions, Contractor's project manager, captain(s), or shift supervisor shall take action to divert officers from their normal assigned duties to meet the condition as may be required. Contractor shall immediately notify the COR and USHMM Control Center staff of all such temporary reassignments, however, for any such lasting up to four (4) hours' duration, Contractor may act without prior COR authorization. No additional cost shall be charged USHMM for the diversion. Contractor shall not be penalized for any normal, daily work not completed that was otherwise scheduled. Contractor's project manager shall report all such incidents to the COR on a written "Incident Report" in accordance with the terms of paragraph C.2.3.12(1), below.

C.2.3.11 Special Escort - Provide security escort duties for special visitors and VIPs in the Museum and/or assist in providing executive protection for high profile visitors.

C.2.3.12 Incident, Conduct, & Operations Reports – Notify the COR immediately of any incident that requires immediate attention and provide the COR with the following official documentation, due to the Control Center by midnight on the day of each occurrence or otherwise as specified below:

(1) Incident Reports: Incident Reports describe, summarize, and record all accidents, unlawful/criminal acts, unauthorized activities, security breaches, security procedures violations or infractions, medical emergencies, alarms, fires, bomb threats, and/or other emergencies which occur on USHMM controlled property or occupied space during duty hours, any unusual circumstances or situations, and any other noteworthy occurrences. An Incident Report shall be completed and submitted by the assigned officer to the supervisor via the database computer program established by USHMM for the purpose for all incidents occurring during the assigned officer's tour of duty by the end of his/her tour of duty and as may otherwise be requested by the COR. The receiving supervisor shall ensure that all reports are accurately completed, with correct spelling and grammar, and reviewed before the end of his/her tour of duty.

(2) Conduct Reports: Contractor shall be responsible for maintaining satisfactory standards of employee conduct and integrity that reflect credit on USHMM and the Contractor by taking actions, to include disciplinary action, to ensure that Contract employees maintain such standards, with all such actions memorialized in Conduct Reports. Contractor shall immediately provide Conduct Reports detailing any investigations into workplace violence issues; all other Conduct Reports, including any written disciplinary actions taken against a Contract employee and documentation of all verbal counseling (e.g., for tardiness) shall be submitted to the COR within 72 hours of the action.

(3) Operations Reports: Contractor shall prepare and maintain an Operations Report that lists all respective Incident and Conduct Reports from the previous day. In

USHMM RFP 95476723R1000 [Security Staffing] 7 of 57 each case, a brief description of what occurred and the action taken should be indicated on this report.

C.2.3.13 High Season Staff Supplementation - Temporary personnel supplementation (a minimum of 8 posts) during peak Museum visitation (March 1 to August 31), a period of approximately six months each year. This is considered a critical Contract issue, and Contractor shall therefore submit a detailed, written plan to the COR within 30 days of Contract start-up on how it will assure fulfillment of this performance obligation.

C.2.3.14 Other Fixed Posts – staff other fixed posts as assigned

C.2.3.15 Other Duties - Contractor shall support USHMM activities and facilities.

Contractor shall assist USHMM staff and/or visitors as reasonably requested by the COR and perform other security-related duties as reasonably requested pursuant to the Contract, including without limitation: turning off lights; checking safes, lock repositories and cabinets; and opening and securing doors and gates.

C.3 POSITIONS/DESCRIPTIONS. Note: this subsection iterates position descriptions and position-specific duties only. Contractual performance requirements and standards are detailed in Section F, minimum qualification requirements in Section G, herein. Contractor shall staff the Contract with personnel sufficient to fill the following positions:

C.3.01 Quality Control Monitors. The Quality Control Monitors shall be management level employees of the Contractor who are familiar with the USHMM-approved QCP (as described in paragraph E.3, "Quality Control," below). Contractor shall not appoint any individual as a Quality Control Monitor who is also serving on this Contract as a project manager, captain, supervisor, or officer.

C.3.02 Project Manager

C.3.02.1 Contractor will assign a project manager, along with a 24-hour cell phone, to control and manage the overall administration of this Contract. The term "project manager" means the person designated in writing by Contractor, who has complete authority to act for the Contractor on a daily basis at the work site. The project manager shall have the authority to accept notices of deductions, inspection reports, and all other correspondence on behalf of the Contractor.

C.3.02.2 The project manager shall dress in appropriate business attire.

C.3.02.3 The project manager is responsible for the coordination and completion of all

Contract administration and work requirements, general orders, and other duties as required by USHMM. The project manager shall report directly to the COR. Specific duties and responsibilities of the project manager shall be detailed in USHMM provided Post Orders.

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C.3.02.4 The project manager or captain(s) shall be responsible for maintaining a log recording all items deposited in entrance drop boxes for destruction. On a monthly basis the items and the original log will be turned over to the COR for destruction.

C.3.02.5 The project manager shall notify the COR of any onsite visits by Contractor officials/representatives senior to the project manager prior to the end of the next business day.

C.3.02.6 The project manager shall not be responsible for the recruiting, interviewing, processing or hiring of Contract employees for the site. These duties should be performed by the Contractor's office/corporate structure.

C.3.03 Captains

C.3.03.1 Contractor will assign two captains to the Contract, each with a 24-hour cell phone, to act as the project manager in the project manager's absence, and serve as the primary project representative -- second only to the project manager. They will be the primary intermediary between the project manager and the Contract employees. The captains shall also have full authority to respond to the directives of the COR.

C.3.0.3.2 Captains shall wear the prescribed duty uniform (see, e.g., paragraph C.5.3, et.

seq., below).

C.3.04 Shift Supervisor

C.3.04.1 A shift supervisor shall not simultaneously perform the duties of supervisor and officer on any post under Contract.

C.3.04.2 The term "shift supervisor" means a person designated in writing by the

Contractor who has authority to act for the Contractor on a day-by-day basis at the worksite. The shift supervisor is responsible for an eight-hour shift of Contract employees assigned under this Contract.

C.3.05 Field Supervisor. The field supervisor is the first line supervisor responsible for officer operations for a given shift or area. Field supervisors may supervise more than one area and/or more than one officer.

C.3.06 Armed Officer - Fulfills duties of officer described above in paragraph 3.05 and wears the uniform described in paragraph C.3.07.

C.3.07 Console Operators. As an augmentation of USHMM Control Center staff, Console Operators shall operate radios, dispatch officers, contact emergency response officials, and notify adjacent agencies during emergencies. USHMM shall provide the Console Operators with supplemental training specific and appropriate to this requirement (see, e.g., paragraph C.6.2.2, below).

C.3.08 Temporary Additional Services (TAS). [As described in paragraph C.2.2, above]

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C.3.09 Training. [As described in paragraph C.6, below]

C.3.10 Replacement Personnel. All replacement personnel including but not limited to quality control monitors, project managers, captains, shift supervisors, field supervisors, officers, and console operators shall possess the same qualifications and meet the standards, education, and experience, and training requirements specified in this Contract for the position for which they are reporting. Replacement employees must be approved by the COR prior to reporting for duty under this Contract.

C.4 WORK SCHEDULING PROCEDURES

C.4.1 Contractor shall prepare the working schedule for all officers for Museum review and approval on separate schedules and post Museum-approved copies simultaneously both in the Contractor's onsite office (described below in paragraph C.5.1.03) and the Control Center.

C.4.2 The project manager and captain shall be scheduled to ensure the presence of one or the other during daily public operating hours of the facility seven (7) days a week. Scheduling shall be at the discretion and approval of the COR. The project manager shall immediately notify the COR of all instances when the project manager and/or the captain will respectively be (a) offsite or absent from duty during their working hours, (b) onsite during their nonworking hours, or (c) otherwise deviating from their established Post Order schedule. Contractor shall provide any other changes to the working schedule to the Control Center prior to the shift start time, and on a shift basis.

C.5 UNIFORMS, EQUIPMENT & OTHER PROPERTY

C.5.1 General. USHMM shall furnish the following, which shall only be used to perform Contractor's duties under this Contract:

C.5.1.01 Electrical and mechanical equipment where installed, such as alarm and surveillance systems, communications equipment, closed circuit television/closed coupled devices, including written operating procedures and instructions. Complete and current inventories of equipment will be maintained by the COR.

C.5.1.02 A minimum of three (3) telephone lines and telephones for the conducting of official business. Contractor shall be responsible for payment of all unauthorized and/or toll phone call charges.

C.5.1.03 Approximately 700 square feet of Museum Complex office space, storage space, lockers, including office machines (as deemed necessary by USHMM) shall be assigned to the Contractor. USHMM will also assign for use, to be shared with another federal agency, one security booth located at the entrance to USHMM parking lot area adjacent to the Ross Administrative Building. Office furniture will be supplied for the office area and the project manager's office. USHMM shall provide computers for the project manager, the captain, and shift supervisor. Contractor shall make no alterations or modifications to any USHMM furniture, USHMM RFP 95476723R1000 [Security Staffing] 10 of 57 equipment, facility, or to any USHMM or other government property. Similar office space and equipment, based on the size and needs of the force detailed, will be assigned to the Contractor at the Shapell site.

C.5.1.04 All keys necessary for the Contractor to perform duties. Contractor will strictly enforce key control according to procedures provided by the COR, the Control Center staff, and/or DPS staff. Contractor shall be responsible for all costs incurred for re-keying when Contract employees lose keys. (see, e.g., Exhibit 3, "Contract Adjustment Table"). If Contract employees lose keys, USHMM may deduct replacement costs from Contractor invoices.

C.5.1.05 USHMM copiers or fax machines, but solely for the performance of official

USHMM business under this Contract.

C.5.1.06 USHMM forms as prescribed by the Contract, as well as supplies such as computer paper, copier paper, and computer ink cartridges. Contractor shall provide all other office supplies.

C.5.1.07 Classrooms for the on-site training of personnel employed by the Contractor, for the purpose of their understanding and operating of all fire alarm systems, security systems, or devices and emergency operating procedures.

C.5.1.08 Building utilities and services in accordance with established USHMM operational procedures. This includes the use of concession facilities when open, restrooms, and the use of medical facilities when available for emergency purposes only.

C.5.1.09 Multiple frequency, portable, hand-held radios, batteries, and battery chargers with specific instruction for use provided by the COR. USHMM will obtain all permits for the operation of such radio equipment over USHMM-identified frequencies in accordance with applicable federal regulations.

C.5.1.10 Each officer approved to work under this Contract will, prior to posting, be issued an USHMM identification badge/access card. Officers shall each be required to wear and keep their badges visible at all times while on duty. The badge must be returned to DPS on the officer's last day of work at USHMM, or at the time the officer is removed from this Contract.

C.5.2 Accountability for USHMM Property

C.5.2.1 FAR 52.245-1 GOVERNMENT PROPERTY (SEP 2021) –

ALTERNATE I (APR 2012) (Reference 45.107(a))

C.5.2.2 USHMM and Contractor will perform an initial joint inventory within ten (10) working days of the Contract start date. Thenceforth, Contractor shall perform and submit inventories of USHMM-furnished equipment to the COR on the first day of each month, and otherwise upon USHMM request.

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C.5.2.3 Contractor shall use DPS Form 712, Property Accountability Record (Exhibit

4) to sign for and report all USHMM-issued property as required by paragraph C.5.2.1 (above).

C.5.2.4 Malfunctions of USHMM Property - Contractor shall notify the COR within one (1) calendar day of any malfunctioning USHMM equipment used by Contractor or Contract employees, and follow up with written notification within three (3) working days.

C.5.3 Uniforms

C.5.3.1 Contractor shall furnish and maintain, at no cost to Contract employees, all uniforms and equipment necessary and required for Contract performance, and assure all Contract employees wear the proper uniform while on duty. Contractor shall be responsible for the cost of cleaning, pressing, and repairing such uniforms.

C.5.3.2 Contractor shall submit to the COR documentation itemizing the quantity of uniforms and equipment respectively in new, or at least good condition that Contractor has issued to Contract employees. Contractor shall supply to all uniformed Contract employees (i.e., all CLIN-identified Contract employees except project manager) the following items and minimum quantities:

Item Qty/officer

Shirt Long sleeve, white, plain 4

Shirt Short sleeve, white, plain 4

Trouser All season, medium gray 4

Coat Nylon shell, insulated winter coat 1

Blazer Dark blue all season dress coat 1

Tie Black, clip-on style 2

Belt Armed Officers shall wear a 2 inch nylon or leather belt, black in color

Shoes Black patent leather, low quarter with black laces; Rockports or other comparable shoe may be substituted with COR approval. During cold weather, black boots may be worn with COR approval.

1 pair

Hats Uniform Dress hat, six-point or round top Winter hat with ear covers for outside posts Summer weight hat, six point or round top Ball cap style, w/ company logo

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Name Bar Gold colored metal name bar with last name

Gloves Black wool or leather 1 pair

Baton Expandable 16 inch with nylon case (Armed Officers) 1

Handcuffs With handcuff case and key 1 Flashlight Mini flashlight: minimum illumination of 6000 candlepower with energized batteries for all posts. All flashlights must be similar in material and color, black or metal.

Latex Gloves, Micro-Shield Must be replaced annually or as usage dictates.

1 set

Surveillance kits Radio surveillance kits with either a fitted earpiece or ear tip. Radio model numbers will be provided by COR

Raincoat Black/reversible with OSHA approved reflective coloring, "SECURITY," in block letters printed on back. Sufficient supply to equip all officers posted outside

Reflective High visibility vest with reflective strips Vest OSHA green in color

C.5.3.3 Trouser legs must be hemmed at the point where they touch the shoe tops without causing a break in the crease lines. Trousers must also fit properly. Black socks must be worn and must be long enough so skin does not show below trousers when sitting.

C.5.3.4 Long sleeve shirts will be required beginning October 1 and short sleeves beginning May 1 of each year. Additional inclement weather clothing may be required for those officers required to perform duties while exposed to cold, rain, and other inclement weather conditions.

C.5.3.5 When attired in cold weather or rain gear, identification badges shall be worn above the left pocket of the outermost garment.

C.5.3.6 With the exception of the blazer, the uniform shall be worn on all posts.

Uniformed Contract employees will wear the blazer as the outer garment only when designated.

C.5.3.7 Grooming & Overall Appearance – Contractor is responsible for assuring that all employees maintain a professional, office-appropriate appearance in accordance with generally-accepted standards of the community and the specific requirements of the Contract.

All officers shall be in uniform and ready to begin work promptly at the start of their shift.

Officers must be properly attired, in full uniform, and in compliance with uniform requirements anytime the uniform is worn on USHMM property, including strict observance of the following:

(1) No Contract employee shall enter on duty until he/she has approved apparel and accessories (e.g. no holes, rips, tears, missing buttons, broken zippers, or cut-off

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(2) Undergarments that can be seen through or above a uniform top or bottom must be natural in appearance to diminish attention to the undergarment.

(3) Hair shall be professional and office-appropriate in appearance, allowing for the proper wearing of any headgear.

(4) Items used to hold hair in place shall be small and of a plain design.

(5) Tattoos are permissible on body locations to the extent they are not obscene and are free of any threatening or unprofessional material, such as swear words, nudity, gang signs and/or gang affiliations, and swastikas.

(6) Makeup, if worn, shall be in accordance with a professional, office-appropriate setting.

(7) Fingernails shall be kept clean and professional in appearance. Fingernails shall be of a length that would not interfere with job performance, which is roughly less than or equal to one-quarter of an inch beyond the fingertip. While on duty, members shall not have any object affixed to their fingernails.

(8) Professional prescription eyeglasses may be worn. Mirrored and opaque sunglasses are prohibited for on duty use. Sunglasses shall be removed indoors.

(9) Perfumes, colognes, and body sprays are discouraged, but if worn, shall be subdued and not overbearing or excessive.

(10) Officers may wear small, plain, button earrings not to exceed one-half inch in diameter. Jewelry cannot interfere with job performance and must be in keeping with the seriousness and reverence of working in a living memorial.

(11) Officers shall not wear more than two earrings per ear.

(12) Officers shall not wear any visible body piercings other than earrings while in uniform or on-duty.

(13) Officers shall not wear more than one bracelet (not to exceed one inch in width) per arm.

(14) Officers shall not wear more than one necklace or neck chain (not to exceed one-quarter of an inch in width). Attachments such as pendants, charms, and medallions shall be covered.

(15) Officers shall not wear more than two rings per hand. Wedding and engagement ring combinations are considered one ring.

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C.5.3.8 Contractor shall conduct uniform inspections prior to the start of each shift to ensure that (a) Contract employees are well-groomed, (b) uniforms are clean and neatly pressed, and (c) officers are in possession of assigned equipment. Any Contract employees not meeting uniform requirements will not be allowed to work and Contractor shall immediately assign a replacement officer to the vacant post.

C.5.4 Firearms and Ammunition

C.5.4.1 Standard Issue - Contractor shall furnish a sufficient number of 9mm, semi-automatic standard police service firearms to equip each armed Contract employee while on duty. Personal weapons shall not be used or brought onto USHMM property under any circumstances. Other weapons loaded with ammunition will not be accepted by USHMM as meeting the firearms requirement provided above. Ammunition provided for all armed personnel while on duty will be Federal 9mm Hydra-Shok or equivalent as approved by the COR.

Contractor shall provide and maintain an appropriate and ample supply of firearms and associated upkeep and maintenance equipment (cleaning solvents, lubricating oils, rods, brushes and cleaning patches, and other normal maintenance tools).

C.5.4.2 Storage & Handling - Contractor shall always handle firearms in a safe and prudent manner, including strict observance of the following procedures:

(1) Contractor shall provide to the COR a list of all firearms to be used or stored on

USHMM premises, including serial numbers prior to start of Contract performance. Contractor shall keep the list current and provide it to the COR immediately upon a change or upon request.

(2) Contractor shall ensure that weapons are only loaded or unloaded using a COR-approved, Contractor-provided clearing barrel.

(3) Loading and unloading of ammunition and the cleaning of firearms shall take place in designated areas only. All weapons and associated ammunition, when not in use, shall be stored and secured in the Contractor's office in a Contractor/COR approved safe.

(4) Without prior written authority of the COR, no Contract employee shall carry or possess any unauthorized firearm or ammunition at the time of their entry onto USHMM property.

(5) All firearms shall be accounted for at each shift change. Shift supervisors shall make accurate receipt and return entries on USHMM DPS Form 737, Equipment Register (Exhibit 5).

(6) When contained and transported in an appropriate firearm storage bag/container, Contractor may remove firearms and ammunition from USHMM premises for repair, inspection, replacement, or weapons qualification purposes. However, no

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C.5.4.3 Contractor Inspection - The shift supervisor shall inspect firearms daily prior to issuance to staff and upon receipt at the end of the shift. A supervisor shall monitor loading and unloading of weapons. To ensure optimum operating condition, all firearms shall be cleaned and oiled monthly or more frequently as weather and/or environmental conditions may require.

Contractor shall maintain documentation of the aforementioned weapons maintenance and make such available to the COR upon request.

C.5.4.4 Ammunition shall be replaced annually with new ammunition. All weapons assigned to the site must be test fired annually. Upon completion of these respective requirements, Contractor shall document its performance to the COR.

C.5.4.5 Contractor shall be responsible for licenses and permits required for weapons and ensure that all required licenses are obtained and up to date.

C.5.4.6 Contractor will be responsible for the purchase, storage, and issuance of ammunition for use while on duty. Contractor will also provide ammunition for the purpose of semi-annual Special Police Officer (SPO) license qualification as described provided in paragraph C.6.3.4, below.

C.5.5 Body Armor. Contractor shall issue to all Contract employees body armor that meets the standards set by National Institute of Justice certification for Level IIIA. This requirement also includes the issuance of two body armor carriers. USHMM reserves the right to determine, in the absence of the Contractor deciding, that the wearing of the body armor is mandatory while performing productive hours. USHMM also reserves the right to make the wearing of body armor mandatory during periods of heightened security or specific threat.

C.5.6 Supplementary Equipment

C.5.6.1 Contractor shall provide each officer with supplementary equipment including, but not limited to: notebooks, pens, pencils, replacement flashlight batteries and bulbs, traffic control safety apparel (reflective vests, gloves, traffic batons, etc.), as appropriate to operations. Officers shall not be permitted to provide themselves with unauthorized supplemental or personal equipment, such as chemical agent devices, concealed firearms, knives, "come-alongs," or other non-standard items.

C.5.6.2 Contractor shall provide and maintain an adequate supply of operable and reliable flashlight batteries and flashlights onsite in addition to those supplied with uniforms.

C.5.6.3 In addition to those supplied with uniforms, Contractor shall provide radio equipment accessories, to include the radio surveillance kits, surveillance adapter kits, and radio belt clips or holsters. The radio holsters shall be designed in such a manner as to prevent radios

USHMM RFP 95476723R1000 [Security Staffing] 16 of 57 from falling from the belt. Contractor shall maintain, on-site, a sufficient number of approved replacement accessories.

C.5.6.4 All on-duty officers shall post wearing a working surveillance kit. officers shall not be permitted to provide themselves with unauthorized radio accessories. Any Contract employee not wearing or possessing a non-working surveillance kit, will be immediately removed from the schedule and will not be allowed to perform productive hours until they are in compliance with this requirement. This is considered a critical requirement of this Contract.

C.5.6.5 Newspapers, magazines, and other unofficial printed material, televisions, DVD/video players, portable radios/music/MP3 players, cell phones, smart phones, tablet computers, app-driven mobile devices or any type of recreational device are prohibited at posts and all USHMM duty locations other than designated break areas or as otherwise approved.

C.6 TRAINING

C.6.1 General

C.6.1.1 All Contract employees must successfully complete all initial training requirements required hereunder for their respective positions prior to undertaking their assignments or be subject to disqualification from service eligibility by the COR. To assure timely postings, Contractor shall regularly update and provide the COR with a list showing all Contract employees' respective progress through the training, re-training, certifications, and re-certifications required hereunder. Contractor is hereby placed on notice that USHMM shall not waive any training requirements.

C.6.1.2 All Contract employees shall maintain a level of proficiency acceptable to USHMM. USHMM reserves the right to require remedial training of any Contract employee exhibiting unacceptable skill or knowledge levels and/or their removal from the Contract.

C.6.2 USHMM-Provided Training

C.6.2.1 Before Contract employees are permitted to be scheduled to work on the Contract, they must successfully complete USHMM-specific training. Contract employees who complete, but fail to pass the USHMM-specific training may not retake the course without prior Museum approval. USHMM shall provide the USHMM-specific training to all managers, supervisors and officers assigned to this Contract. The training shall total 32 hours, consisting of:

(a) 24 hours of classroom instruction given over three (3) consecutive days, and (b) 8 hours of computer-based training and testing on the Museum's x-ray equipment.

C.6.2.2 In certain cases, specialized training given by USHMM will also be required (e.g., Console Operators). The number of hours of training and the posts to which the special requirements apply shall be specified when it becomes necessary.

C.6.2.3 All USHMM-specific training will be held at a Museum location, with scheduling determined and coordinated between the COR and the project manager. Such training

USHMM RFP 95476723R1000 [Security Staffing] 17 of 57 will not be given in classes of less than 5 students or more than 20 students. Due to limited availability of classrooms at the Museum, specified training dates, once set, cannot be changed.

C.6.2.4 There will be no makeup training days, so any Contract employees who miss one or more days of a class will have to wait to take and complete the next scheduled training class before they are permitted to provide productive hours on the Contract.

C.6.2.5 For each Contract employee who is trained during the Contract period, subsequently placed on the duty schedule, and remains at the USHMM site providing productive hours for ninety (90) days, Contractor shall be entitled to seek reimbursement for up to thirty-two

(32) training hours at the trained Contract employee's respective wage rate. This training reimbursement shall be available only once per trained Contract employee.

C.6.2.6 USHMM shall provide Contractor with the course curriculum of the

USHMM-specific training. Contractor shall assure that all Contract employees maintain the performance levels described in the class.

C.6.3 Contractor-Provided Training

C.6.3.1 On the Job Training - Contractor must provide to USHMM, within thirty (30) days of Contract start, the on-the-job training (OJT) program it plans to use for orientation of new Contract employees to the site.

C.6.3.2 Supervisor Training - All Contract managers, to include the project manager, captains, shift supervisors, and field supervisors must successfully complete a minimum of twelve (12) hours of Contractor-provided supervisory training and show proof of completion to the COR within ninety (90) days of assignment or promotion. Supervisory training shall be specialized to include at a minimum the following management areas: communication and listening skills; decision making and problem solving; ethics; techniques for issuing written and verbal orders; quality control and post inspection; employee motivation; human resource management; and sensitivity training. All Contract managers as defined above will be required to attend an eight (8) hour supervisory refresher training program every two (2) years thereafter.

C.6.3.3 Baton Training - Before Contract employees may perform duty hours carrying a baton, they must successfully complete certified baton training. Contractor shall provide certificate copies to the COR.

C.6.3.4 Firearm Training - Before Contract employees may perform duty hours as an

Armed Officer hereunder, they must successfully complete 40 hours of firearm training and qualify for Special Police Officer (SPO) commissions as required by the District of Columbia, Security Officer Management Branch (SOMB) or by the Maryland State Police, as appropriate.

As proof of successful completion, Contractor shall submit to the COR the SPO Firearms Course Certificate (Exhibit 6). No other form will be accepted for satisfying this requirement. Contractor shall likewise provide any official bond required, and pay any fees or cost involved or related to the appointment of officers as SPOs hereunder. Contract employees serving as Armed Officers

USHMM RFP 95476723R1000 [Security Staffing] 18 of 57 must successfully complete the SOMB annual firearms requalification prior to the expiration date of the SPO commission.

C.6.3.5 Museum Scenario Training - All Contractor employees must receive twelve

(12) hours of Museum scenario training every Contract year. Contractor shall develop and implement scenarios and training programs as approved by USHMM. The training shall be presented monthly and should incorporate the Control Center and existing site equipment.

C.6.3.6 Advanced Training - In addition to the basic training and firearm qualifications set forth elsewhere in this document, Contractor will provide advanced training for all employees working under this Contract, including:

(1) Cultural Sensitivity and Public Interaction

(2) Counter Surveillance Techniques

(3) Recognizing Suspicious Behavior

(4) Conducting Field Interviews with Suspicious Individuals or Mentally Disturbed

(5) Active Shooter Response

C.7 OTHER CONTRACTOR RESPONSIBILITIES

C.7.1 Contractor shall comply with all applicable federal, state, and local laws regulating security services as well as applicable Museum policies and procedures.

C.7.2 Contractor shall prepare, compile, and maintain appropriate files or records to accurately indicate compliance with Contract requirements stated in the Contract. At minimum, these records shall include operating instructions received from the COR and implementation thereof, correspondence from the COR, and records kept in the normal course of business. Contractor shall likewise maintain a filing system of Contract employee qualifications and training onsite by employee name and in alphabetical order, which will be made available to USHMM upon request of the COR.

C.7.3 Contractor shall use an automated payroll system to reduce the amount of time necessary to prepare reports required for payroll.

C.7.4 As requested by the COR, the Contractor shall submit a report that lists the name of each officer, shift, post location, and the time of posting and relief, as well as hours worked by supervisors, captains, the project manager, and Contract management executives. The project manager shall certify the report for accuracy, as USHMM shall use this report to verify compliance with Contract work hour requirements.

C.7.5 Supplementary Handbooks and Regulations. Subject to USHMM's prior review and approval, Contractor shall prepare and maintain an Officer's Handbook, to be kept at key locations as determined by the COR (including provision of a copy to the COR). The handbook will contain General Orders, Post Orders, and other instructions or directives necessary for the officers and supervisors to use as a primary reference. The Officer's Handbook shall not be

USHMM RFP 95476723R1000 [Security Staffing] 19 of 57 removed from USHMM property unless authorized, in writing, by the COR. The COR may make additions or subtractions to the Officer's Handbook as necessary.

[SECTION D OMITTED]

SECTION E - INSPECTION AND ACCEPTANCE

E.1 FAR 52.246-6 INSPECTION – TIME-AND-MATERIAL AND LABOR HOUR

(MAY 2001, DEVIATION) (Reference 46.306)

E.1.1 Notwithstanding anything herein to the contrary, it shall be the responsibility of the Contractor to ensure that all supplies and services provided hereunder conform to the specifications prior to delivery to the USHMM.

E.1.2 Notwithstanding anything herein to the contrary, neither USHMM's reviews, approval, or acceptance of services and/or supplies, nor payment for any Services shall be construed to operate as a waiver of any provision or requirement of this Contract. Acceptance by USHMM shall not relieve the Contractor of responsibility for correction of errors or omissions that may arise after such acceptance, if the errors and omissions are clearly the result of Contractor's performance.

E.2 QUALITY ASSURANCE

E.2.1 USHMM may conduct inspections on a regular and unannounced basis, evaluating all aspects of requirements (including without limitation uniforms and equipment) as described in the Contract. Such inspections will include use of training aids that will be placed in x-ray machines to determine screening proficiency. Inspection by USHMM shall not relieve the Contractor of responsibility for any or all quality control aspects during the life of the Contract.

This shall include quality control for all items covered by this Contract that may be subcontracted.

E.2.2 Onsite Supervision. The project manager, captain(s), and the COR will communicate on a regular basis. Topics will include the daily Operations Report and attached Incident Reports, upcoming events, any problems encountered, or other issues that arise on a daily basis regarding Contract management and USHMM operations. These meetings will address progress reports, special work requirements, and strategic plans or issues. The overall goal of these meetings is to improve customer services and enhance operational efficiency of the Contract.

E.2.3 Management Meetings. In addition to the "QCP Meetings," described below at paragraph E.3.4, the COR shall conduct a quarterly in-progress conference with the Contractor's company representatives. This meeting may be held more frequently at the discretion of USHMM.

E.2.4 Uniform & Equipment Inspection. All uniform items, equipment, and accessories pertaining to the Contract shall be subject to COR's prior review and approval. Any disputes

USHMM RFP 95476723R1000 [Security Staffing] 20 of 57 regarding application of the standards shall be referred to the COR for final adjudication.

E.2.5 Training Inspection. The curricula of all Contractor-provided training and any changes thereto shall be subject to the COR's prior review and approval before the respective curricula is first presented to a Contract employee. The Contracting Officer, the COR, and/or other designated USHMM personnel may inspect, monitor, and evaluate the conduct of all Contractor-provided training.

E.3 QUALITY CONTROL.