Section J - Courtesy and Respect in Wkplce Policy.pdf

DEPARTM ENT OF HEALTH & HUMAN SERVICES

MEMORANDUM

AUG -8 2013

DATE:

Aberdeen Area Indian Health Service Federal Building. Room 309 115 41/1 Ave. SE Aberdeen. SO 57401

TO: All Aberdeen Aren ivil Service Employees and Commission Corps Officers

All Contractors. Volunteer and Other Provider ·

FROM: Acting Arca Director

UBJE T: Courtesy and Respect in the Workplace Policy

The single most important thing we can offer our patients, customers and coworkers is courtesy and respect in our daily interactions.

No mailer what your job title. grade, duties or responsibilities arc. your number one job is to perform those duties and responsibilities in a manner that is consistent with the standards of conduct outlined in the Department' tanclards of Conduct, Subpat1 C - Conduct on the Job.

73 . 735-30 I Courtes and considcrati n for other . This Subpart reads as follows:

(a) An employee's conduct on the job is. in all respects, of concern 10 the federal Government.

Co1111esy, consideration. and promptness in dealing with the public must be shown in carrying out official re ponsibilities. and actions which den the dignity of individuals or conduct which is disrcspectful to others mu I recognize that inallcntion to mailer of common courtesy can adversely affect the quality of service the Department is responsible for providing.

(b) Of equal importance is the requirement that courtesy is shown in daily interaction with coworkers. Employees shal I be polite to and considerate of other employees and shall respect their needs and concerns in the work environment.

I expect each individual who works for the Aberdeen Arca IHS 10 adhere to these requirements. I expect each super i or and/or manager to hold their subordinates responsible for meeting this standard and taking appropriate corrective action when individual violate it. I also expect management lo take appropriate corrective action when first line supervisors foil to exercise their supervisory responsibilities.

While I am emphasizing only one of the sections under Subpart , I expect each supervisor and manager to become lilmiliar with the entire subpart. I also expect each supervisor to assure that anyone over whom they excrci ·c · upcrvisory control is kn wledgeable of and adhere to all aspects of the Standards of Conduct. You may acces a copy of the HI IS Standards of Conduct by following this link: htrp://ethjcs.od.nih.gov/lawreg/hhs-re. id-std.htrn#30 I

Page 2, Courtesy and Respect in the Workplace Policy

I am i suing this policy memorandum to demonstrate my commitment to assuring courtesy, respect and dignity in the work place. Eve1)1one from patienL'i, clients. cu ·tomc1s and employees have the right to expect a professional environment when they walk through the doors of any Aberdeen Area I HS facility.

·mis memomndum is to be distributed "desk to desk" with s11pc1visors assuring that each employee, otlicer, contractor ancVor oluntccr has knowledge of it and initials a copy of the memorandum. Chief Executive Officer and Division Directors arc to assme that this memomnclum is posted in appropriate places in plain sight of m1yone entering their work area.

If you have questions or need assistance. you may contact the Regional Human Resource Office Employee /Labor Relations staff by calling (605) 226-7553 .

Ron Cornel ius