Section J - Att No. 001 SOW.pdf

National Park Service - Santa Monica Mountains National Recreational Area

Park-Wide Custodial Service Contract

Statement of Work

1 Year Contract

PART A - DESCRIPTION OF WORK

The work described herein consists of all custodial/janitorial services required in designated areas of the

National Park Service, Santa Monica Mountains NRA. The contractor will furnish all labor, transportation, tools, materials, and equipment necessary to perform custodial services identified by this contract. The work performed shall be conducted in a complete and professional manner.

1. All restrooms will be sanitized and disinfected according to United States Public Health Service and

California Department of Public Health Standards. “Sanitize” is defined as washing down completely with disinfectant in order to kill disease producing bacteria and viruses.

2. The Contractor will perform custodial services in all offices, hallways, exhibit areas, stairwells, sidewalks, driveways, decks, windows, shelves, tables, sinks, bathrooms, public restrooms, vault toilets, kitchens, trailheads, parking lots, trash cans, waste baskets, and perform litter pick-up.

3. The Contractor shall furnish all labor, equipment, supplies, vehicles and fuel necessary to clean, service, and maintain in a “sanitary” condition, all the areas identified in this contract. The Contractor will service those designated areas in strict accordance to the “SAMO Custodial Serice Contract

Cleaning Schedule”, as outlined in Part F. No deviation of this schedule will be allowed without written consent by the Contracting Officer (CO). Exceptions can only be made in the event of an emergency, approved by the Contracting Officer Representative (COR).

4. Materials and supplies provided by the contractor include, but are not limited to, toilet paper, paper towels, hand soap, toilet seat protectors, air freshener, waterless urinal filters, urinal commode cakes, disinfectants, cleansing materials and trash can liners of various sizes to fit all exterior and interior trash cans. The Contractor is also responsible for placing, periodically, chemical additives in all sink drains, toilets, and vault toilets.

5. Normal work hours are from 0500-1800, Sunday through Saturday. The Contractor is required to work all federal holidays except Thanksgiving and Christmas.

6. Minor maintenance will be performed including clearing drains and toilet clogs. Reporting any non-functioning lights, vents, toilets, faucets, doors, door hardware, windows, and other deficient conditions to the COR immediately upon notice.

7. The Contractor shall inform the COR of any unusual conditions such as vandalism, theft, graffiti, damage, electrical or plumbing problems, staffing problems affecting the performance of the contract, inoperable equipment, etc. The COR must be notified of any deficiencies immediately upon notice.

8. At some locations there are functions known as “Special Use Permits”. These permits are issued to customer’s holding company picnics, filming, festivals and other special events. The Contractor will

RFQ 140P8621Q0032

Section J - Att No. 001 SOW work around these functions with no disruption to the events being held. The Contractor will make every attempt to service these areas before, during, and/or after the events as deemed necessary by the Contracting Officer’s Representative (COR).

9. When notified, the Contractor will be required to respond to “cleaning emergencies” during normal working hours.

10. The Contractor will not be required to provide custodial services for any location that is inaccessible due to weather or road conditions. In the event the contractor cannot perform the required custodial services due to inaccessibility, the Contractor shall immediately notify the COR.

11. There are some locations such as offices and storage rooms that cannot be entered unless NPS personnel are present. The Contractor will make every attempt possible to service those areas. The

Contractor will not be held responsible for any areas that are inaccessible.

12. Trash and recyclables will be collected at all designated areas and disposed of in Park furnished dumpsters or containers. Trash and recycle collection is generally defined as within 100 feet of all trash/recycle receptacles, buildings, picnic areas, and parking lots.

13. In locations of recycle containers, the Contractor will deposit all recyclable materials in those bins.

The Contractor will keep record of the approximate quantity of recycled materials collected and report that quantity to the COR on a monthly basis.

PART B - NOTES

1. The Contractor is required to have at least one crew supervisor on site, at all times, during the work period that possesses the ability to communicate effectively.

2. The Contractor’s employees will conduct themselves in a professional manner and comply with all

Santa Monica Mountains National Recreation Area (Park) regulations while providing service to the

Park.

3. The Contractors employees will wear appropriate clothing that demonstrates professionalism.

Clothing will be clean and neat with the Company Name embroidered or screen-printed on the shirt above the breast pocket on either the left or right side. Hats may be worn that do not have any markings other that the Company Name or Logo.

4. The Contractor’s vehicles will be in good condition, free of oil leaks, clean and well maintained. A basic First Aid Kit will be onboard all contractor vehicles. Vehicles are subject to inspection by the

COR or Park Safety Officer. A permanent or professionally made magnetic sign identifying the company name and telephone number must be displayed conspicuously on the vehicle for easy identification by park visitors and NPS personnel.

5. Security keys will be issued for entry to all facilities that require cleaning. The Contractor will ensure that no unauthorized duplication or transference of security keys is made. The

Contractor will notify the COR immediately if security keys are lost or stolen. The Contractor will reimburse the National Park Service for any costs associated with lost or stolen security keys.

Upon expiration or termination of the contract, security keys will be surrendered to the COR immediately.

6. A background security check may be required for any and all employees that enter NPS buildings and/or that have access to NPS keys.

7. This contract is identified as a “Service Contract Act” and prevailing U.S. Department of Labor wages apply.

8. The Contracting Officer (CO) reserves the right to modify the contract as warrantied, and in accordance with the Contract clauses, in which case, an equitable adjustment may be made.

9. As long as the contract is active and in effect, the Contractor will be allowed a storage area, approved by the COR, to stage equipment and material in the Park.

10. Smoking is prohibited in the interior of all buildings and discouraged elsewhere.

11. The Contractor and its employees will not be allowed to use government property such as vehicles, equipment, tools, materials, phones, etc.

PART C - SAFETY

1. The Contractor will provide a “Site Specific Safety Plan” which includes, but not limited to, how injuries will be treated and identify the location of the nearest urgent care unit or hospital. All employee injuries must be reported to the COR as soon as possible and appropriate documentation must be processed through the Park Safety Office.

2. All work shall be performed in accordance with the safety requirements set forth by the approved

“Site Specific Safety Plan”. If safety violations are observed, the work will be immediately terminated by the CO until compliance is restored.

3. The Contractor shall ensure that all employees are qualified to perform the work safely. The

Contractor shall ensure that their employee’s ability or alertness is not impaired for any reason, such as illness, fatigue, intoxications, drugs, or any other condition that may expose themselves or others to injury.

4. It is the Contractor’s responsibility to ensure that all employees wear the proper personal protective equipment and comply with safety standards and regulations necessary to perform their duties.

5. For each cleaning solution stored in the park by the Contractor, a “Material Safety Data Sheet”

(MSDS) must be provided and located where the product is being stored.

PART D - QUALITY CONTROL

1. The Contractor shall supply to the COR, a “Quality Control Work Plan” which will outline how the

Contractor will monitor the contracted work being performed. The plan will clearly define what steps the Contractor plans to take in ensuring that the obligations of this contract are satisfactorily met.

The inspection system must (a) cover all the services stated in the contract (b) include a checklist used for inspecting contract performance (c) list the name(s) of the individual(s) who will conduct the inspection (d) have a system for identifying and correcting deficiencies.

2. The Contractor shall submit a housekeeping manual that describes how all cleaning will be performed, what cleaning agents will be used, and what custodial supplies will be provided. All products must meet Park standards regarding the use of environmentally friendly, energy efficient, biodegradable, and “green”. In addition, no abrasive, caustic, or harsh cleaning agents will be used in cleaning any areas. The Contractor shall submit a list of proposed products. All cleaning products and custodial supplies will be approved by the COR.

PART E - INSPECTION & PENALTIES

1. In the event the Contractor fails to perform the work as specified in the contract, the Contracting

Officer may issue a “Cure Notice” and take any or all of the following steps to correct non-compliance:

a. Direct the Contractor to perform the services again, if feasible.

b. Require the Contractor to take steps to ensure improved future performance.

c. Reduce the monthly costs due the Contractor for the month(s) in which the infraction occurred, to reflect a reduced value of services performed. The amount of financial penalty incurred will be in accordance to the itemized monthly bid schedule provided by the

Contractor for this contract.

d. Accomplish work with others and charge the excess costs to the Contractor.

e. The Contractor has 10 working days to correct the situation after receiving a “Cure

Notice” from the Contracting Officer. Make-up of lost workdays will not be allowed.

PART F - CONTRACT CLEANING SCHEDULE

1. No deviation of this schedule will be allowed without written consent by the Contracting Officer (CO).

Exceptions can only be made in the event of an emergency, approved by the COR.

CONTRACT CLEANING SCHEDULE

Please see contract cleaning schedule labeled “SAMO Custodial Service Contract Schedule”.

(A separate copy with be provided.)

PART G – DESCRIPTION OF BID ITEMS

1. Backbone Trail at Kanan (3 days per week)

• One Vault Toilet (unisex)

• One Hid-A-Bag (trash + recycle)

• One Hid-A-Bag (trash)

2. Canyon View Pullout at Kanan (1 day per week)

• Two Hid-A-Bag (trash + trash)

3. Cheeseboro Trailhead (3 days per week)

• Two Vault Toilets (unisex)

• Three Hid-A-Bag (trash)

• One Hid-A-Bag (recycle)

4. Circle X Ranch “Campground” (3 days per week)

• Five Hid-A-Bag (trash)

• Three barbecue grills

5. Circle X Ranch “Contact Station” (three days per week)

• One Outdoor Restroom (unisex)

6. Circle X Ranch “Day Use Area” (three days per week)

• One trash can

7. Circle X Ranch “Ranch House” (two days per week)

8. Diamond X Ranch House (two days per week)

• Offices, carpets, floors, kitchen area, counters, conference room, tables, drinking fountain, hallway, storage rooms, closets, and two bathrooms.

9. King Gillette Ranch Visitor Center (two days per week)

• Offices, carpets, floors, break room, counters, tables, benches, storage room, locker room, and one bathroom (See Special Notes, Part H).

• Outdoor Restroom (women’s, men’s, unisex)

• Outdoor Drinking Fountain and Wash Basin

• Outdoor Mechanical and Storage Rooms

• Eight Outdoor Receptacles (combo trash + recycle)

10. Mishe Mokwa Trailhead (two days per week)

11. Paramount Ranch “Ranger Station” (two days per week)

• Offices, carpets, floors, kitchen area, counters, conference room, tables, entrance area, closets, storage rooms, and two bathrooms (See Special Notes, Part H).

12. Paramount Ranch (six days per week)

• One Outdoor Restroom (women’s, men’s)

• One Hid-A-Bag Restroom (Trash & recycle)

• One Hid-A-Bag at Bridge (Trash)

13. Peter Strauss “Parking Lot” (two days per week)

• Two trash cans

14. Encinal Trailhead (Two days per week)

• Two Vault Toilet (unisex)

• One Hid-A-Bag (trash + recycle)

15. Rancho Sierra Vista “Administrative Site” (one day per week)

• Education Building

▪ Offices, carpets, floors, kitchen area, counters, conference room, tables, storage room, and one bathroom.

• Interpretive Office

▪ Offices, carpets, floors, kitchen area, counters, tables, storage room, and one bathroom.

16. Rancho Sierra Vista “Administrative Site” (three days per week)

• One Outdoor Restroom (women’s, men’s, unisex)

17. Rancho Sierra Vista “Dormitory” (three days per week)

• Four Hid-A-Bag (trash)

18. Rancho Sierra Vista “Public” (three days per week)

• Three Hid-A-Bag (trash)

19. Rancho Sierra Vista “Satwiwa Cultural Center” (one day per week)

• Offices, storage room, carpets, floors, kitchen area, counters, and tables (See Special Notes, Part H).

20. Rancho Sierra Vista “Satwiwa Culture Center” (three days per week)

• One Outdoor Drinking Fountain & Commercial Phone

21. Rancho Sierra Vista “Wendy Trailhead” (three days per week)

22. Rocky Oaks “Trailhead” (three days per week)

• One Vault Toilet (unisex)

• Two Hid-A-Bag (trash)

23. Sandstone Peak Trailhead (three days per week)

• Two Vault Toilet (unisex)

• One Hid-A-Bag (trash + recycle)

24. Solstice Canyon Trailhead (three days per week)

• Two Vault Toilets (women’s, men’s)

• One Hid-A-Bag (trash + trash – vault toilet)

• One Hid-A-Bag (recycle + recycle – vault toilet)

• One Hid-A-Bag (trash – entrance)

• One Hid-A-Bag (trash + recycle – Dry Canyon Trailhead)

• Two Hid-A-Bag (trash + recycle – parking lot)

• One Hid-A-Bag (trash + recycle – amphitheater)

• One Hid-A-Bag (trash – picnic area)

• Two Hid-A-Bag (trash + recycle – across bridge)

25. Zuma Canyon Trailhead “Bonsall” (two days per week)

• One trash can

26. Zuma Ridge Trailhead “Busch” (two days per week)

27. Detailed Building Cleaning (Two per year)

• The work listed below shall be performed at KGR Visitor Center, Diamond X Ranch, Circle X Ranch, Rancho Sierra Vista, and Paramount Ranch.

Scheduling shall be coordinated with the COR:

➢ Clean all interior and exterior windows.

➢ Professionally shampoo all carpets.

PART H - Special Notes

1. King Gillette Ranch Visitor Center…The Visitor Center is opened daily from 9:00 am to 5:00 pm.

(Duties are to be performed before the Visitor Center opens at 9:00 am.)

a. The Contractor is not responsible for cleaning exhibits, showcases, gift store merchandise/furniture, and an outdoor fountain including tile walkways.

b. The facility is armed with a monitored security alarm system.

2. Paramount Ranch Ranger Station (Longhorn)…This building is staffed with Law Enforcement and

Fire Management personnel.

c. Duties are to be performed between 10:00 am to 5:00 pm.

d. Law Enforcement offices can only be accessed when authorized personnel are present.

e. The facility is armed with a monitored security alarm system.

3. Satwiwa Culture Center…The Culture Center is opened only on Saturday & Sunday. (Duties are to be performed only on Monday through Friday.)

f. The Contractor is not responsible for cleaning exhibits, showcases, bookcases, gift store merchandise, and museum furniture.

g. The facility is armed with a monitored security alarm system.

PART I - SUBMITTALS

➢ Statements of Quality Control Work Plan, Cleaning Products, Schedule, Safety Plan, and a list of employees including site Supervisors, will be submitted for approval by the COR prior to the start of the contract.