SECTION C -PWS Abidjan.docx

SECTION C - PERFORMANCE WORK STATEMENT (PWS)

C.1 PURPOSE AND OBJECTIVES

The United States Department of State (DOS) has a requirement for a qualified Contractor to provide local guard services at the U.S. Embassy Abidjan. The Embassy requires a secure environment to conduct its mission. The Contractor shall provide the organizational structure, management, and qualified staff at levels to meet or exceed the requirement contained in this PWS.

C.2 BACKGROUND

The DOS, Bureau of Diplomatic Security (DS) plays an essential role in ensuring that foreign policy objectives are accomplished in a safe and secure environment. DS accomplishes this by making the protection of people, information, and property its top priority. DS develops and implements effective security programs to safeguard DOS personnel as they implement foreign policy and promote U.S. interests around the world. The protection of life is the most critical element of the DS mission and is an absolute requirement for the global conduct of foreign affairs.

DS Special Agents that are assigned to U.S. diplomatic missions overseas serve as the Regional Security Officers (RSO). The RSO provides the first line of defense for DOS personnel, their families, U.S. diplomatic missions, and national security information. The RSO develops and implement the programs that shield U.S. missions and residences from physical and technical attack. The RSO receives valuable assistance in this effort from other DS personnel, Marine Security Guards (MSG), local investigators, security engineering officers, and host government officials. The RSO serves as the primary liaison with foreign police and security services overseas in an effort to obtain support for U.S. law enforcement initiatives and investigations. The RSO also serves to monitor the performance of the local guard services as the Contracting Officer’s Representative (COR).

C.3 MISSION AND GOALS

The primary mission of the Local Guard Force (LGF) is to protect U.S. Government personnel, facilities, and equipment from damage or loss. The LGF is one component of the Mission’s security apparatus and complements other physical, technical, and procedural security systems. The LGF shall carry out specific actions as described in the General and Post Orders (See Section J, Exhibit B). The local guard services shall protect life; prevent unauthorized access; maintain order; deter criminal attacks against employees, dependents, and property prevent terrorist acts against all U.S. assets; and damage to Government property. The Contractor local guard services shall act as an early warning signal to the Embassy and RSO.

C.4 LOCAL GUARD SERVICES

The Contractor shall provide local guard services in accordance with this Section C, Performance Work Statement, Section H, and all Exhibits. The Contractor shall provide two types of services: (1) Standard and (2) Additional or Emergency (A&E) services. The Contractor shall not subcontract or lease the Standard or A&E Services.

The Contractor shall maintain a sufficient number of trained and qualified personnel in order to meet the required hours of operation for each post. The Standard Services are set forth in Section J, Exhibit A. The requirement for temporary A&E Services may stem from such things as a Very Important Person (VIP) visitor to the Embassy, information indicating a possible terrorist attack, change in threat environment, construction projects on the compound, or temporary changes to compound entry/egress.

The Contractor shall ensure that the local guard service personnel comply fully with the General and Post Orders contained in Section J, Exhibit B.

C.4.1 Types of Service

The Contractor shall provide Standard Services for the posts set forth in Section J, Exhibit A. The Contractor shall provide A&E Services as requested by the COR. The Contractor shall not subcontract or lease Standard Services or the A&E services.

The COR may request A&E Services to meet increased workload or temporary needs for services arising from visitors to post or special events. The COR shall confirm any oral request for A&E Services in writing within 48 hours of the oral request.

The Contractor shall document requests for A&E services as specified in section G of this contract. A&E Services are within the scope of this contract, but not specified in Section J, Exhibit A. The performance of duties listed in Section J, Exhibit A does not constitute A&E Services. The Contractor shall include in its next regular invoice details of the A&E Services and any materials provided. The Contractor shall also include a copy of the COR's written confirmation for providing such services.

C.4.2 General and Post Orders

The General Orders provide directions and instructions of general application to the Contractor personnel. Post Orders provide detailed instructions to persons assigned to a specific guard post. The Contractor shall ensure that guard personnel comply with these orders. These orders shall not be modified or revised without the written authority of the Contracting Officer (CO).

The Government may make changes to the General and Post Orders within the scope of the contract. All changes and revisions to the orders shall be accomplished by issuance of contract modification. The Contractor may submit to the COR(s) proposed changes to the orders.

The General and Post Orders shall only be provided to the Contractor in English. The Contractor shall translate both General and Post Guard Orders into the local language(s). The Contractor shall maintain a copy of the General Orders and the respective Post Orders in both English and local language versions, as applicable, at each designated post listed in Section J, Exhibit A, and shall ensure that all updates and revisions to the General and Post Orders are maintained at each post. See Section J, Exhibit B for General Orders and Post Orders.

C.5 SPECIFIC TASKS/FUNCTIONS

In performing these services the Contractor shall be required to protect human life; control access to the facilities; maintain order, and resist attacks against mission personnel, visitors, and families under Chief of Mission authority. The Contractor shall provide roving foot patrols of U.S Government facilities in accordance with Section J, Exhibits A and B. The Contractor shall respond to intruder alerts, notifying the COR, and follow instructions in Section J, Exhibit B.

The Contractor shall use a Central Alarm Monitoring System (CAMS), vehicles, Guard Electronic Monitoring System (GEMS), radio network and equipment, and cellular/mobile telephones, and other equipment in performing the services listed hereafter.

C.5.1 Entry Control

The Contractor shall screen personnel, vehicles, and packages before allowing entry into areas designated by the COR(s) as a controlled area, including but not limited to office buildings and official residences. This screening shall serve to deter and intercept unauthorized personnel, vehicles and packages. The Contractor shall immediately report all serious or unexpected incidents as defined in Section J, Exhibit B. The guards shall screen visitors and their possessions using the access control equipment to detect the presence of weapons or other prohibited items. The Contractor shall provide the building entry control in accordance with Section J, Exhibits A and B.

Residential Entry: For entry control at residences, the Contractor shall identify and maintain a log of visitors entering the residences. Guards shall screen vehicles. Guards shall deny visitors whose arrival is not expected at the entrance until cleared by authorized personnel inside the residence or the RSO Duty Officer (See Section J, Exhibit B). The Contractor shall provide residential entry control in accordance with Section J, Exhibits A and B.

Vehicle Entry and Access Control: For vehicle entry and access control, the Contractor shall examine all Government, commercial, and visitor vehicles entering an official facility. Guards shall check vehicle passengers for proper identification and screen the vehicle for explosives and suspect packages, following the procedures described in Section J, Exhibit B. Guards shall admit only authorized vehicles.

Inspection of Packages and Mail: The Contractor shall physically examine all packages and mail carried by any visitor or local employee who seeks access to official facilities or who seeks to leave or deliver such packages or mail. The Contractor shall maintain a log of all screened packages or mail in accordance with Exhibits B.

C.5.2 Operation of Explosive, X-Ray Inspection and Metal Detection Equipment

The Contractor shall provide personnel to operate the Access Control Equipment. The Contractor shall adhere to the applicable Post Orders (see Section J, Exhibit B).

Contractor employees assigned to posts that use the equipment shall be adequately and properly trained. The posts are set forth in Section J, Exhibit A. The Contractor shall operate explosive detection, x-ray inspection, and metal detection equipment in accordance with Section J, Exhibits A and B.

C.5.3 Patrols

The Contractor shall provide both roving foot patrols, and when applicable Mobile Patrols in accordance with Section J, Exhibits A and B.

Perimeter Patrol: The Contractor shall make rounds within designated areas as directed by the COR. Guards shall change their course, pace, and timing of patrols while patrolling grounds to avoid establishing a set time and pattern of perimeter rounds. In accordance with Exhibit B, the foot patrols may have GEMS responsibilities.

Mobile Patrol: The Contractor shall provide Mobile Patrol services for residential and official facilities in accordance with Section J, Exhibits A and B. There are approximately 109 buildings and 109 residences located in 5 Zones patrolled by the mobile units. The distance covered by the mobile patrol units will total approximately 20,000 kilometers per month. Scheduling for the patrol shall vary to prohibit anticipating its route.

Response to Alarm Activation: The Mobile Patrol on duty shall respond to activated alarms. The Mobile Patrol shall arrive at the location within 15 minutes. The dispatched Mobile Patrol shall assess the cause for the alarm, immediately advise the dispatcher on-duty, and await further instructions. The Mobile Patrol shall not enter a residence or a residential or facility compound unless directed by the COR. If the resident is present and gives permission, the Mobile Patrol may enter the residence or the resident’s compound to look for possible intruders. The Mobile Patrol shall not depart the residence without authorization of the COR or GTM.

C.5.4 Escort Services

The Contractor does not normally perform escort duties; however, the COR may require the Contractor to provide temporary escort services under special circumstances. The COR will state the required duties when such services are directed. Escort services do not include cash transport services.

C.5.5 Logs and Records

Administrative Records: The Contractor shall maintain administrative files, which shall at a minimum include personnel records, investigation records (see H.2) and training records (see H.7) on all employees working under the contract. The COR is authorized to examine the Contractor’s administrative files at any time. The Contractor shall maintain daily time and attendance records, which may be reviewed by the COR as required. The Contractor shall be responsible for the translation into English of all records that are requested by the COR.

The Contractor shall maintain all logs and records of all U.S. owned/controlled properties secured by the Contractor and make them available to the COR for immediate inspection upon request. The Contractor shall submit all logs and records in a format agreed to by the COR. The Contractor shall keep any additional logs as instructed by the COR for deliverable reports (See Section F.4). All log books when full/complete or at the end of the contract shall be submitted to the RSO office for retention.

The Contractor shall provide a log for each post, consisting of a bound ledger, with lined paper and numbered pages. Section J, Exhibit B provides instructions for the posting of each log. All guard entries shall be in ink. An entry shall be made into each post logbook when:

1. A guard assumes the post and conducts a radio check;

1. When a guard is relieved;

1. When post equipment is missing, broken, or malfunctioning;

1. When post equipment is tested or calibrated;

1. Whenever an incident occurs that requires a separate incident report;

1. The RSO, COR, or Guard Force Coordinator conducts a post inspection; and

1. A supervisor (including PM, GFC, Shift Supervisor) conducts a post inspection.

Operational Reports: The Contractor shall provide the COR with Official Incident Reports pertaining to any event involving the guard force or observations or anomalies detected or experienced by the guard force at any post (see Section J, Exhibit B). Such reports may include but are not be limited to:

1. Procedural security violations;

1. Intruders;

1. Accidents;

1. Suspicious activity;

1. Equipment problems;

1. Lighting problems; and

1. Other incidents either not covered by or contradicting standing orders.

All incident reports shall be written or typed and submitted to the COR not more than 24 hours after the actual event. Serious incidents, as defined by the RSO, must be reported to the COR immediately via telephone. The Contractor shall provide incident report forms for recording information regarding any incident at a post. The Contractor shall submit the design of the incident report form in draft for approval by the COR within 10 days after contract award. The Contractor shall maintain all operational records for the duration of the contract, and shall make the records available for review by COR as required.

Corrective Action Plans and Deficiency Notices: The COR may issue a request for a Corrective Action Plan (CAP) when the Contractor’s performance is consistently deficient, substandard, or if a significant incident occurs that compromises the safety and security of mission facilities or personnel. The Contractor, including the Contractor’s corporate management personnel, shall be involved in the preparation of the CAP response as well as implementing and monitoring corrective actions to resolve the deficient contract performance.

If implementation of the CAP does not correct the deficient contract performance, the CO may issue a Deficiency Notice to the Contractor.

Explosive, X-Ray Inspection and Metal Detection Equipment Records: The Contractor shall ensure that the explosive detection, x-ray inspection, and metal detection equipment is operating properly. Inspection and calibration shall be conducted by the Contractor, as a minimum, at the beginning of each shift (or as otherwise required) and documented in the post log books in accordance with Exhibit B. If the equipment is not properly operating, the Contractor shall note the deficiencies in the log book and immediately notify the COR.

C.6 REQUESTING ADDITIONAL AND EMERGENCY SERVICES

The COR may orally request Additional or Emergency (A&E) services on a temporary basis to meet revised security needs. Unless otherwise authorized by the CO, temporary changes shall not exceed 30 calendar days or the cumulative ceiling price in the contract for A&E Services. The Government will pay for these temporary changes at the rates stated in Section J, Exhibit S for A&E Services. The COR shall confirm each oral request in writing within 48 hours of the oral request. If the Contractor has not received this written confirmation within 48 hours, the Contractor shall immediately notify the CO.

The changes in this section shall not result in changes to Section J, Exhibit A, because they are only temporary services. The Government will modify the contract (Exhibit A) for any non-temporary need for location changes. If the Contractor has reason to believe that it has been directed by the COR to perform work that is not temporary in nature, the Contractor shall immediately notify the CO in writing.

C.7 RIGHT OF FIRST REFUSAL OF EMPLOYMENT

COR-approved guards, who were working on the previous local guard contract, shall be provided the right of first refusal for employment openings under this contract. This applies to opportunities for which the guards are qualified under this contract. This requirement does not apply to Key Personnel under Section H.6.

C.8 GUARD SERVICES AND EQUIPMENT

C.8.1 Supervision

The Contractor shall provide adequate onsite supervision of all employees and inspection of employees in accordance with Section J, Exhibit B. The Contractor shall inspect each post during daylight hours at least twice and three times during night hours. The COR may, by written notice, reduce the inspection frequency for short periods not to exceed 30 days. This inspection shall assure that:

1. The post is properly manned and equipped;

1. All guard and security equipment is operational;

1. The assigned guard is fully familiar with the General Orders and Post Orders; and

1. The post log is properly maintained.

The GFC and Supervisor position are set forth in Section J, Exhibit A and are responsible for quality control and contract compliance.

The Contractor shall conduct a muster of guards going on duty for purposes of attendance, inspection for proper uniform, review of current security concerns, and special instructions, and training. Training provided during the muster is not to be construed as the annual refresher training. The guard muster may be temporarily waived in writing by the COR for periods not to exceed seven calendar days. The time required for this muster is in addition to that required to provide a timely relief for guards on post. The Contractor shall provide this muster at no additional charge.

The organizational structure of guard services consists of staff led by a Project Manager (PM). The PM shall manage the Contractor's workforce and be the Contractor's liaison with the Government. The PM shall be available 24-hours per day, seven days per week to receive and implement orders or special instructions from the CO or COR concerning the operation, protection, and security of assigned areas. The PM position is a key position and is staffed in accordance with the requirements described in Section H.5.1. The PM shall routinely report for duty to the embassy/consulate during operational hours and meet with the COR and/or the Guard Force Coordinator.

The uniformed guard force is led by the Guard Force Commander (GFC) during hours indicated in Exhibit A. The GFC’s work hours are considered flexible and the COR may adjust the GFC’s daily work schedule to include assignment to evening, weekend and holiday periods without a further equitable adjustment in the terms and conditions of the contract. Cumulative adjustments to the daily work schedule shall not exceed the total weekly hours described on Exhibit A for this post. The COR shall provide reasonable prior notification of all schedule changes. The Guard Force Commander position is a key position and is staffed in accordance with the requirements described in Section H.5.2. After the GFC ends his daily duties, the supervision of the uniformed guard force is transferred to the Supervisors.

The GFC may have one or more supervisors reporting to him/her. The scope and size of the guard services will determine the number of Supervisor positions required. Normally, Supervisor positions are manned 24 hours a day, seven days a week. A supervisor’s function shall be to supervise all guard personnel assigned during the shift. The GFC shall routinely meet with the COR and/or the Guard Force Coordinator.

The GFC and Supervisor positions are set forth in Section J, Exhibit A.

C.8.2 Alarm Monitoring/Dispatcher Services

The Contractor shall provide alarm monitoring/dispatcher services in accordance with Section J, Exhibits A and B. The Contractor shall note any malfunctioning or broken alarms and associated equipment in the Post Log and immediately report to the COR. The Contractor shall ensure all personnel assigned to the alarm monitoring/dispatcher post are properly trained and have the appropriate English language skills before assigning to the post.

The security dispatcher shall provide a report of individual alarm activations and malfunctions to include the location (by code), the date and time of activation. In addition, the security dispatchers shall be responsible for obtaining information as to the resolution of the alarm from the responding Mobile Patrol unit, and shall provide the COR a typed incident report explaining the resolution. The Contractor shall provide these reports to the COR within 24 hours after an alarm activation/malfunction (See Section J, Exhibit B).

The Contractor shall provide the COR monthly statistics showing all incidents involving the Mission properties, including but not limited to false alarms, trespassing, attempted burglaries, and assaults.

C.8.3 Closed Circuit Television (CCTV)

The Contractor Guards shall operate the CCTV monitoring equipment where applicable following the guidance contained in Section J, Exhibit B. The Contractor shall pay particular attention to any suspicious activity. The Contractor shall note any malfunctioning or broken CCTV equipment in the Post Log and report to the COR immediately. The Contractor shall ensure all personnel assigned to a CCTV post are properly trained before being assigned to the post (Section H.7.3).

C.8.4 Guard Electronic Monitoring System (GEMS)

In order to ensure the Embassy is receiving the highest level of security services, the Contractor shall complete a required number of security inspections during each shift. In order to ensure that inspections are maintained at the proper levels, the Contractor shall deploy a Guard Electronic Monitoring System (GEMS). The Contractor shall use GEMS for monitoring the quality control of these inspection services. Posts with GEMS scanner responsibilities(wands) are annotated in Section J, Exhibit A and the duties described in the Post Orders in Section J, Exhibit B. During supervisory inspections, the individual with scanner responsibilities shall document all inspections. Inspections that identify incidents shall be followed-up with written reports as identified in Section C.5.5, Logs and Records, and Section J, Exhibit B. The Contractor shall:

1. Ensure responsible employees are properly trained and understand the function of the equipment;

1. Ensure correct use of the hand-held data collection device;

1. Maintain integrity of the system;

1. Ensure designated individuals scan all checkpoints (GEMS buttons) in the route;

1. Ensure data is properly entered into the computer; and,

1. Ensure information collected is computer-generated into reports designed to capture guard activities and supervisor oversight.

The Contractor shall provide training to the employees who will be using the system. The Contractor shall maintain employee-training records to document the GEMS training in the individual’s administrative records. The Contractor shall be responsible for the maintenance, replacement and support of the system to ensure continuous operation and data integrity.

GEMS Components: A complete GEMS includes the system and reporting software, hand-held data collection devices, data points such as bar code labels, data strips, touch tags or electronic buttons, batteries or recharging stations, computer and printer.

The GEMS shall be capable of collecting and downloading data to a computer in order to create computer generated reports. The reports shall serve to document guard activities and supervisor oversight. The system should have an archival capability so that historical information can be accessed via the computer. The integrity of the system shall ensure that data collected cannot be altered or modified. The Contractor shall utilize a scanable media (GEMS wands and buttons) assigned to individual guards, supervisors, guard posts. Note that multiple buttons may be associated with certain posts and compounds such as the Chief of Mission Residence, Marine Security Guard Residence, warehouse locations, and other residences/compounds protected under this contract.

The Contractor shall use the data collected in the system to generate reports for use by the COR. At a minimum, the Contractor shall prepare and furnish to the COR reports as instructed (Sections E.1 and F.4). The monthly reports shall include as a minimum:

1. Incident reports - including the date, time location and type of incident,

1. Patrol summary - verification of supervisor rounds by checkpoint, time and date, and

1. Exception reports that display, for example, the failure to log checkpoint or complete the route in the allotted time.

The COR may request the reports more frequently than monthly as circumstance/incidents dictate.

C.8.5 Radio Network

The Contractor shall furnish an Embassy-dedicated radio network, which shall not be shared with other company network(s). The Contractor shall furnish all communications equipment, software and components necessary to provide a reliable local guard force radio network that is fully functional and operable 24 hours per day, seven days per week (Section J, Exhibit D). Upon assuming post duties, each guard shall conduct a radio check to ensure the radio and network are functioning properly. The guard shall record the check in the post log book. The COR shall be notified of all malfunctioning radio equipment identified during the radio check.

The communication systems shall be designed so that all radios utilizing repeaters, if necessary, can receive and transmit to all areas and to all facilities covered by this contract under standard and A&E services. The communication systems shall include a base station and dedicated radio dispatcher. The Contractor shall be responsible for obtaining the necessary radio frequency(ies) for operation of its radio equipment.

The Contractor is solely responsible for acquiring and paying for all licenses and permits that may be required for frequencies and the operation of all communications equipment throughout the life of the contract. The Contractor shall verify, through the COR, that the proposed equipment for the LGF radio network will not interfere with the communications equipment and operations of the Embassy.

The Contractor is responsible for the acquisition, maintenance and repair costs associated with all equipment included in the local guard force radio network. The base station shall be located in a Contractor-furnished facility within one mile of the Embassy.

C.8.6 Vehicles

The Contractor shall provide all transportation/vehicles necessary for the performance of this contract to include mobile patrol and supervisor inspections. For the mobile patrol, the Contractor shall provide new four-door, four-by-four air-conditioned SUV vehicles at the start of contract performance period. During contract performance any vehicle used for mobile patrol exceeding 200,000 kilometers shall be replaced at no additional cost to the government. Contractor employees who operate vehicles in performance of this contract shall be properly licensed to operate such vehicles. All operators shall have maintained a good operating record during the preceding five years and maintain that record during all periods of performance of this contract. The Contractor shall have proper insurance to operate in the host country and will not operate vehicles without proper licenses and insurance.

The Contractor shall provide a sufficient number of vehicles to assure continued availability for the Mobile Patrol operations and supervisory checks during the day and night hours as specified in Exhibit A and Exhibit B. The Contractor shall maintain the ability to accommodate mechanical failure, regular maintenance, or any other foreseen or unforeseen event without having any lapse in coverage. All vehicles shall be marked with a COR-approved logo.

The Contractor shall keep all vehicles in safe operating condition at all times with a valid safety inspection sticker attached if required by local law. The Contractor shall further provide the following:

1. insurance premiums;

1. costs of fuel, oil, and lubricants;

1. routine and special maintenance;

1. care and cleaning; and

1. tolls, tickets and parking.

C.8.7 Uniforms and Personal Equipment

The Contractor's employees shall wear clean, neat, and complete uniforms, or civilian clothes for SD, when on duty. All employees shall wear uniforms or civilian clothes approved by the COR. The Contractor shall provide for each employee the uniforms and personal equipment listed in Section J, Exhibit D. The Contractor shall bear the cost of purchasing, cleaning, pressing, and repair of the uniforms. The Contractor shall ensure that employees do not use, wear, or display any items of uniform or equipment while they are in an off-duty status. Any equipment that is worn or damaged shall be promptly replaced by the Contractor. When no longer serviceable, uniforms shall be destroyed beyond recognition by the contractor.

C.8.8 Cost Reimbursable Supplies and Incidental Services

The COR may request the Contractor to purchase expendable supplies and incidental services in support of this contract. All requests to the Contractor shall be in writing. The cumulative total for supplies and services purchased in accordance with Section B.8.3 shall not exceed 3,070,000 XOF per contract year. Materials and services shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26(e) and (f)). Under no circumstances is the Contractor authorized to procure services that are either Standard or A&E services under this Section.

C.9 POST HOURS AND SCHEDULE

A detailed listing of posts and hours of coverage required, by guard category, is provided in Section J, Exhibit A as a part of this contract.

C.9.1 Guard Post Schedule

The Contractor shall maintain a weekly Guard Post Schedule that includes a complete listing of all COR-approved guards, the name of each guard to be assigned to each post for each shift. The weekly Guard Post Schedule shall show the post number and location, the name of the guard assigned, and the shift assigned in terms of hours of the day. In addition, the schedule shall include the hours for the relief guards as well as their name and post assignment or rotation schedule.

The Contractor shall provide schedule updates to the COR for review by 12:00 noon of the next to last day of the workweek for the upcoming week. The COR will acknowledge the schedule by 12:00 noon of the last day of the workweek for the upcoming week. The contractor shall provide each Contractor employee affected a copy of the weekly Guard Post Schedule.

1. In the event the Contractor is instructed to make emergency changes to any post schedule pursuant to COR instructions, the Contractor shall update the schedule reflecting all emergency changes employed within 24 hours of the changes; or,

1. In cases of medical or other emergency affecting a guard’s ability to provide services, the Contractor shall immediately notify the COR and update the schedule within 24 hours.

1. Within 7 calendar days after the end of each work week, the contractor shall provide the COR with a updated schedule that has the actual personnel who staffed all the posts (the as-worked schedule).

The granting of a schedule exception by the COR is an acknowledgment of a schedule exception and does not constitute acceptance of deficient contract performance. Schedule exceptions may still be subject to deduction in accordance with Exhibit C and may be included in the Contractor’s past performance.

C.9.2 Duty Hour Limits, Breaks and Relief Guards

No Contractor personnel shall be on duty for more than 12 hours in a 24-hour period. Each guard shall have a minimum of 12 hours off duty between tours on this contract. Under emergency situations, the COR may waive this 12-hour limit in writing for short periods, not to exceed seven calendar days. The CO may waive this 12-hour limit for longer periods. The Contractor shall not bill for employee hours that exceed the 12-hour tour length when the Contractor does not have prior written authorization from the COR or the CO.

The maximum shift length for all SD personnel is 8 hours.

The Contractor shall provide relief guards to afford a 15-minute break once every four (4) hours during an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post. The Contractor shall provide a minimum 30-minute meal break at an appropriate time once during every tour of duty lasting eight or more hours. Breaks shall not run consecutively.

Breaks shall be in accordance with the table below, shall not run consecutively, and do not apply to supervisors, mobile patrol and residential guard posts:

The duty hour limits, and breaks identified in this clause applies to the extent that it does not conflict with the local labor laws. If a conflict exists, the Contractor shall comply with the requirement that provides more breaks for the employees.

The Contractor shall include the costs of providing relief personnel in the fully burdened hourly rate for labor categories that require relief. All relief personnel must be COR-approved, fully-trained and qualified. Relief personnel shall be approved at the same category of labor as specified on Section J, Exhibit A. Relief personnel are not required for the Guard Force Commander, Supervisors Mobile Patrol, residential guards, or surveillance detection.

C.9.3 Outside Employment or Work on Other Contracts

The Contractor shall obtain the prior written approval of the COR if any employee of the Contractor performing under this contract: 1) intends to work for another firm or organization in addition to the Contractor or 2) before assigning any guard performing under this contract to work with another client of the Contractor.

C.10 ORGANIZATION CHART AND EMPLOYEE LISTING

The Contractor shall maintain an up-to-date organization chart that includes the names of all supervisors, shift organization for each post, and a listing of all current employees by name, to include any overhead personnel that require access and/or unique log-ins for myLGP. A current employee listing shall be provided with each monthly invoice and include employee names, unique employee identification numbers.

The Contractor shall also provide a corporate organizational chart that depicts how this local guard force contract fits into the overall corporate structure. The organizational chart shall include the names, e-mail addresses and telephone numbers for all layers of management that preside over the division or organization directly responsible for performance of this contract.

C.11 SURVEILLANCE DETECTION (SD) OPERATIONS

The Contractor shall provide SD operations as part of this contract, consisting of the following requirements. Surveillance Detection operations are discreet and are not to be considered as a replacement for ongoing efforts; they will only supplement activities already in place. Surveillance Detection operations are intended to be an early warning mechanism to detect rather than protect. Since coordination and cooperation with host country police and/or security forces will be required, it is essential to recognize any political sensitivity that may arise. The Contractor shall be able to adapt the program to accomplish its objectives while easing any concerns by either the Embassy or the host country.

C.11.1 General The Contractor shall provide SD as described in this section. The objectives of the SD operations are to:

1. identify and report suspected surveillance of: official facilities, designated residences, U.S. personnel and their routes of travel to the COR;

1. verify reported surveillance activity as directed by the COR;

1. assist the COR in evaluation of individual personal security practices;

1. provide protective surveillance of U.S. personnel, upon direction of the COR; and,

1. assist the COR in route planning and analysis.

C.11.2 Details

Surveillance Detection Coverage requirements: COR will determine coverage locations and requirements at Post based on existing threat, area analysis, and manpower availability.

Personnel: Employees shall work in civilian clothes. SD Supervisors must have language levels as defined in Exhibit A. Work schedules for SD Supervisors and SD Monitors will be determined by COR based on coverage requirements, priorities and manpower availability.

C.11.3 Methods

Mobile surveillance using foot, motorcycles, bicycles, or automobiles; fixed methods, i.e., vantage points, planned and chosen for available cover for status and action or concealment shall be used. Specific methods shall be flexible, adapting to situational variables. Surveillance Detection mobile patrols will be used, mobile patrols shall: identify and immediately report to the COR, suspected surveillance of U.S. facilities or personnel; assist surveillance detection teams in evaluation of individual personal security practices as directed by the COR; directly support surveillance detection team operations, upon request; provide protective surveillance of U.S. personnel, upon direction; become familiar with the vehicles used in their patrol areas; and identify suspicious or unusual people, vehicles, activities, buildings, or containers to the COR or his designee.

C.11.4 Training of SD Monitors and Supervisors

The Government will provide training in SD techniques for the SD Monitors and Supervisors. The Government and the Contractor shall arrange a mutually agreeable time for the training (see Section H.7.3). If, as a result of the training course, the Contractor determines that alternative approaches to SD would be advisable, the Contractor shall recommend such changes to the COR. No changes will be effective unless the CO modifies the contract.

C.12 CONTINGENCY PLAN

The Contingency Plan shall address how the Contractor shall deal with situations caused by direct labor personnel, including but not limited to employee illness, employee family emergency, strikes, labor unrest, and disruption of operations. Describe what management techniques will be used to stay aware of and deal with disgruntled or unhappy employees, actions organized by local unions, or local government labor actions. Describe what procedures will be in place to deal with anticipated and unanticipated strikes, work slowdowns, organized failure of employees to report for shift changes, or failure of employees to report for shift changes due to employee illness, family emergency, or failure of the transportation system (see Section J, Exhibit O).

The Contractor shall submit a Final Contingency Plan reflecting any revisions or changes to the Preliminary Contingency Plan within 90-calendar days after the Notice to Proceed. Any proposed revisions to the Contractor’s Preliminary Contingency Plan shall not result in an increase in the allotted 90-day transition timeframe. The CO shall approve any changes shown in the Final Contingency Plan through a contract modification.

C.13 TRANSITION PLAN

This contract supports an important U.S. government mission with high visibility and direct implications on U.S. foreign relations. As such the contractor has an individual and direct responsibility to undertake due diligence on any and all entities and individuals that the contractor engages with in order to perform this contract. The contractor shall ensure that all entities and parties to this contract are ethical, competent, qualified to perform this contract, up-standing, and have the experience necessary to successfully obtain the licenses, bonds, and permits within 30 days after contract award and stand-up the contract within 90 days of contract award. In addition, the contactor shall have the capacity and experience to successfully train the incumbent guards within 90 days after the notice to proceed while providing the security services required in Sections C, H, and J, Exhibits A and B.

The Contractor shall perform in accordance with the Preliminary Transition Plan submitted (see Section L.11.2.3) and approved at the time of award. The transition period shall not exceed 90-calendar days and full performance shall commence at the date specified in the Notice-to-Proceed issued by the CO (see Section F.2).

The Contractor shall submit a Final Transition Plan reflecting any revisions or changes to the Preliminary Transition Plan at the Post Award Conference. (See Section F.4). Any proposed revisions to the Contractor’s Preliminary Transition Plan shall not result in an increase in the allotted 90-calendar day transition timeframe.

C.13.1 Phase-In Performance (New Contractor)

The Contractor shall assume full responsibility for an orderly phase-in of operations that minimize the impact to the Embassy. The Government will make all facilities and equipment cited herein accessible to the Contractor upon contract award. During the transition period the Contractor shall:

1. Complete staffing in accordance with the Contractor’s Staffing Plan;

1. Submit an Organization Chart;

1. Prepare staffing nomination packages for COR review (Section H.2);

1. Conduct the required basic training (Section H.7.1);

1. Schedule and complete the GEMS Training (Section H.7.3);

1. Schedule and complete the Explosive Detectors and/or X-Ray Inspection Equipment Operator Training with the Government (Section H.7.3);

1. Schedule and complete the Chemical and/or Biological Awareness and Countermeasures Briefing with the Government (Section H.7.3);

1. Schedule and complete the Closed Circuit Television (CCTV) Operator Training (Section H.7.3);

1. Acquire all necessary equipment, licenses, permits, and insurance (Section H.10); and

1. Participate in a preliminary joint inventory of all Government-Furnished Property (Section H.13).

C.13.2 Phase-In Performance (Incumbent Contractor)

If award is made to the incumbent, the Preliminary Transition Plan should address how the Contractor will make the transition to the new contract, including any work requirements or terms and conditions that did not appear in the incumbent’s current contract. During the transition period, the Contractor shall:

Submit an Organization Chart;

Acquire all necessary equipment, licenses, permits, and insurance (Section H.10);

Participate in a preliminary joint inventory of all Government Furnished Property (Section H.13);

Prepare staffing nomination packages for COR review (Section H.2);

Conduct the required basic training (Section H.7.1);

Schedule the Explosive Detectors and/or X-Ray Inspection Equipment Operator Training with the Government (Section H.7.3);

Schedule the Chemical and/or Biological Awareness and Countermeasures Briefing with the Government (Section H.7.3); and, Schedule the Closed Circuit Television (CCTV) Operator Training with the Government (Section H.7.3).

C.13.3 Phase-Out Performance

At the end of the contract, a follow-on competition shall be conducted by the CO. In the event the current Contractor is not awarded the follow-on contract, the Contractor shall, develop a Phase-Out Plan for the orderly transition of the operations within 75 days of contract expiration. The phase-out procedures shall not disrupt or adversely affect the day-to-day operations of the Mission and shall result in a smooth and orderly transfer of responsibility to the successor.

The Phase-Out Plan shall include when personnel records will be made available for the new Contractor to review and facilitate offering the Right of First Refusal.

The incumbent shall follow FAR 52.237-3 CONTINUITY OF SERVICES (JAN 1991) to ensure transition is accomplished without difficulty until the awardee can fully provide services under the contract, which must be continued without interruption. Any failure to fully implement the Continuity of Services, including attendance at all scheduled meetings and timely submission of all required documents, may result in a negative past performance evaluation and unfavorable responsibility determination.

C.13.4 Completion of Transition Plan

The Final Transition Plan will be discussed during the Post-Award Conference with the Government providing input and recommendations to the Contractor. See Section F for the due date and distribution of the Final Transition Plan.

C.14 DEFINITIONS

SD Guard Supervisor

Under the direction of the COR, commands, coordinates and supervises the activities, schedules and interchanges of the SD unit on a day-to-day basis, assists in identifying areas of potential threat and provides recommendations regarding SD performance and operations.