Scoring Compilation.xlsx

This is a scoring compilation spreadsheet for the Contact Center Modernization Project (S-DASOBO-00014033) issued by the Department of Revenue (DOR) through an iQMS RFQ evaluation process. The document presents the evaluation committee's scoring results for five proposers: Public Knowledge, Maximus, Bluecrane, NTT Data, and Gartner. Five evaluators—Jonathan Dolan, Christopher Wytoski, Bruce Davis, Lucas Younts, and Nick Hill—scored each proposer across five criteria: Detailed Approach and Schedule for Project (250 points maximum), Consultant Experience and References (125 points maximum), Credentials and Qualifications of Proposed Personnel and Staffing Plan (300 points maximum), Work Examples (200 points maximum), and Total Cost of Deliverables (250 points maximum). The total possible score was 1,125 points. Final scores ranked the proposers as follows: NTT Data (1st place, 1,031 points), Maximus (2nd place, 977 points), Public Knowledge (4th place, 915 points), Bluecrane (3rd place, 928 points), and Gartner (5th place, 714 points). The spreadsheet also indicates a separate DOJ CSEAS IV&V Procurement Evaluation Interviews section with a maximum of 1,250 points, broken down by position (Authorized Representative/Executive Point of Contact, Project Director, Organizational Change Manager, and Lead Functional Design SME), though no interview scores were recorded in the document.

The cost proposals submitted by the five vendors were: Public Knowledge ($418,000), Maximus ($548,815), Bluecrane ($591,680), NTT Data ($534,450), and Gartner ($1,255,000). All proposers received the maximum 250 points for cost scoring, except Gartner, which received 83 points due to its significantly higher cost. The evaluation methodology included notation for evaluator scores that fell one standard deviation above or below the team average, with scores rounded to the nearest whole number. The spreadsheet notes indicate that interview evaluations had not been completed at the time of compilation, as evidenced by error references in the interview scoring section.