SCOPE OF WORK-Mobile X Ray Unit1_.pdf

SCOPE OF WORK

GE Optima X240 Mobile X-Ray

Purpose:

The contractor shall provide a service plan equal to or equivalent to GE AssurePoint Standard and Complete Plan for the

GE AMX 240 Mobile X-Ray System and the GE Flashpad HD Detector (14x17). The Contractor shall furnish all labor, tools, parts, test equipment, transportation, software updates, and documentation required to maintain the equipment in accordance with manufacturer specifications for the following Albuquerque Area Indian Health Service Facility:

Zuni Comprehensive Community Health Center

Radiology Department

21 B Avenue

Zuni, New Mexico 87327

Acquisition will be for a one 1-year base period with four (4) periods option for renewal.

Description of Services:

The contractor shall be in accordance with all Federal, State, Local, Tribal and IHS regulations and shall be made with minimal divergence from the schedule established with minimum disturbance and maximum protection of government personnel, property and general public.

Project Scope:

AssurePoint Standard PLAN annual OEM support for safety and regulatory compliance. Service Support for Radiology equipment with proprietary key access aligns with all other IHS Radiographic support services. OEM level service support for Radiographic Systems is regulatory compliance mandated.

Conformance Standards:

The services shall ensure that the equipment functions in conformance with the latest published edition of NFPA-99, UL, and OSHA.

The Contractor shall provide a preventative maintenance service agreement for the following:

Equipment Name Barcode

Tag

SN

GEHC AMX240 Digital Mobile System 53-36131 DF2401900355WK

FLASHPAD HD 3543 6213347107916

Hours of Coverage:

The business hours are Monday through Friday from 08:00 a.m. to 05:00 p.m., excluding holidays. All service/repairs will be performed during normal hours of coverage unless requested or approved by COR or his/or her designee. The equipment shall be operable and available for use 98% of the normal operating hours.

AssurePoint Standard and Complete Plan for GE AMX 240 Mobile X-Ray System from GE.

• Repair parts included: Next Day 10:30 am LST-GDXR

• Software and Quality updates included

• Third party Software: Excluded

• TIP Answer Line

• Uptime Commitment 98%

• Battery Replacement Coverage

• Tube Coverage

Equipment GEHC XR FLASHPAD HD DETECTOR 14X17

• Battery Replacement Coverage

• Detector Coverage included- customer responsible for $10,000 per accident drop

• Grid Replacement

• Advance Visual Support

• Field Engineer (FE) coverage:

o Weekdays, Mon-Fri, 8:00 am to 05:00 pm o Weekend, No Coverage

• FE Onsite Response Time: 4 hours

• InSite/Technical Phone Support

• MyGEHealthCare Equipment

• Repair Parts included: Next Day 10:30 am LST-GDXR

General

• Preventive Maintenance (PM) Coverage: Monday-Friday 08:00 am- 05:00 pm

• Repair Parts included: Next Day 10:30 am LST-GDXR

• Replacement Due to: Abuse, Theft, Loss, Fire

Unscheduled maintenance (Emergency Repair Service):

The Contractor shall maintain the equipment in accordance with the manufacturer's specifications. Emergency repair service includes calibration, cleaning, adjusting, replacing parts, and all necessary corrective action between PM Services.

Service Call Authorization-

Only the CO, COR, or POC may authorize the service calls.

Required Response Times:

• Phone response: within 30 minutes, 24/7.

• On-Site Response: within 4 hours, if not resolved by phone

• Work shall continue progressively until completion without undue delay.

Scheduled maintenance:

The Contractor shall perform PM services to ensure the equipment meets all conformance standards.

1. Cleaning of equipment.

2. Reviewing of operating system diagnostics.

3. Calibration and lubrication.

4. Perform remedial maintenance of non-emergent items.

5. Testing/replacement of faulty or high-risk components.

6. Inspecting/replacing electrical wiring and cables.

7. Inspecting/replacing mechanical components (e.g., mounting hardware, restraints, belts, bearings motors).

8. Restoring equipment to full operating condition.

9. Providing PM documentation.

10. Inspecting and calibrating the hard copy image device.

Parts Requirements:

• All parts shall be new OEM parts.

• No rebuilt, used, or salvaged parts permitted.

• All parts shall meet original equipment specifications.

• Contractor shall ensure access to all unique/high-mortality parts.

• All parts are included unless specifically listed as excluded.

Documentation and Service Reports (ESRs):

Each service event shall generate a complete Equipment Service Report (ESRs).

Required ESR information:

• Name of FSE and contract number.

• Provided ESR number/log number.

• Date, start/end times, downtime, labor hours.

• Purchase order (if outside normal working hours).

• Description of problem.

• Equipment identification:

o Inventory ID o Manufacturer's name, o Device name, o Model number, o Serial number, o Other relevant identifiers.

• Detailed itemized service description including:

• Labor and Travel,

• Parts (with part numbers),

• Materials o Problem location and Corrective measures

• Total Cost to be billed (if applicable)

• Signatures of FSE.

Reporting required service beyond the contract scope:

The Contractor shall notify the COR within 24 hours in writing of any defects or required repairs not covered by the contract.

Contractor Qualifications:

The Contractor shall be an established business entity with a permanent office, management, and full-time service staff capable of meeting all obligations of this contract. The Contractor shall designate one (1) primary Field Service Engineer

(FSE) and one (1) backup FSE who are full qualified to perform all scheduled and unscheduled maintenance services required under this SOW.

Fully qualified personnel are those who meet both training and experience requirements for the specific equipment covered under this contract:

a) Training requirement:

1. The FSE shall have successfully completed a formal OEM training program for the GE AMX 240 Mobile

X-Ray System and the GE FlashPad HD Detector.

2. The training shall be documented through OEM training certificates or official transcripts.

b) Experience Requirement:

1. The FSE shall have a minimum of two (2) years of field experience performing scheduled and unscheduled maintenance, corrective repairs, software updates, diagnostics, and calibrations on the GE

AMX 240 or equivalent GE mobile X-Ray Systems. The two-year requirement may be waived only if the equipment is newly introduced to the market and no long-term experience is reasonably attainable.

c) Software Access Requirement:

1. The FSE shall have full access to all OEM proprietary software, service tools, configurations, upgrades, and patches necessary to maintain and restore the system.

2. Use of third-party software or unsupported tools is strictly prohibited by ZCCHC.

Test Equipment Requirements:

• The Contractor shall provide calibration certificates for all test equipment.

• Certificates shall be traceable to a national standard.

• Updated certificates shall be supplied upon request.

Privacy and Security Requirements:

• The Contractor shall not have electronic network connectivity to devices.

• The Contractor access to PHI only when physically troubleshooting imagining issues.

• Any hard drives or electronic storage devises shall be surrendered to ISO.

• No electronic/magnetic storage devices may be removed from ZCCHC property.

Period of performance:

The items required under this contract shall commence NLT 10 days after award:

The performance shall be for the base period of TBD/2025 to TBD/2026 unless the period is changed by written modification to the purchase order in accordance with FAR 52.217-9, Option to Extend the Term of the Contract.

The total contract award shall not exceed 5 years.