Scope_of_Work_-_BCDH_Front_Office_with_VPT_edits.docx

Scope of Work Front Window Area Remodel – Botetourt County Health Department

1. Project Summary The Botetourt County Health Department intends to remodel the front window service area to improve operational efficiency, enhance staff and visitor safety, and ensure compliance with the Americans with Disabilities Act (ADA).

2. Project Objectives

· Improve the functionality of the front window and customer service area to support efficient workflow and daily operations.

· Increase safety and security for staff and visitors through updated materials, enhanced visibility, and modernized layout features.

· Achieve full ADA compliance by integrating accessible design elements and appropriate accommodation.

· Modernize the existing service area while maintaining its structural footprint to minimize disruption and cost.

· Enhance overall customer flow and communication between staff and clients.

3. Scope of Work The contractor shall provide all labor, materials, equipment, and services necessary to complete the remodel in accordance with the following scope:

3.1 Demolition and Preparation

· Remove existing transaction casework, windows and wood paneling with framing.

· Protect surrounding surfaces, flooring, and adjacent walls from damage during construction.

3.2 Construction and Installation

· Construct a new front window assembly following the approved design specifications and ADA standards.

· Install new framing, window components, counter surfaces, and supporting structures.

· Incorporate accessibility features such as appropriate counter heights, communication access, and clear approach space.

· Ensure all materials meet current building codes and public health facility requirements.

3.3 Electrical and Technology Integration

· Provide electrical work as needed to support new window features, communication systems, or lighting.

· Coordinate with health department staff if relocation or integration of communication devices is required.

3.4 Finishes and Review

· Install new trim, surface finishes, and paint as specified.

· Ensure all finishes are durable, professional in appearance, and appropriate for a public health environment.

· Complete final review to ensure the service area is operational, and clean.

4. Deliverables

· Demolition and removal of outdated front window components.

· Completed installation of remodeled front window area.

· ADA-compliant service window and customer interaction area.

· Final inspection and approval by project leadership.

5. Project Timeline

· Contractor will provide a detailed project schedule of completion in phases, outlining demolition, installation, finishing, and final inspection. First invoice is due by September 30, 2026, with the remaining due by November 30, 2026.

· Work should be completed with minimal interruption to health department operations.

· Any required closures or workflow adjustments will be coordinated with health department leadership.

6. Contractor Responsibilities

· Adhere to all county and state building codes and ADA requirements.

· Maintain a clean and safe work environment throughout project duration.

· Communicate regularly with department leadership regarding progress, issues, or delays.

· Obtain necessary permits, if required.

· Ensure proper disposal of debris and construction waste.

· The contractor must have a class A or B license and must submit a copy of the license at the time of Quick Quote has been awarded.

· The contractor will provide the required services and will not subcontract or assign the services without the written approval of Roanoke City and Alleghany Health Districts business manager.

· The Contractor will not hire any Roanoke City and Alleghany Health Districts employee for any of the required services.

· The parties agree that the Contractor is neither an employee nor an agent of the Roanoke City and Alleghany Health Districts for any purpose.

· The Contractor will comply with all federal, state and local regulations, including but not limited to all applicable OSHA/MIOSHA requirements and the Americans with Disabilities Act.

7. Acceptance Criteria The remodel will be considered complete when:

· All construction aligns with approved design and ADA standards.

· The front window area is fully functional and ready for staff use.

· The space meets safety, aesthetic, and accessibility expectations.

· A final walkthrough is completed and approved by designated health department officials.