Scope_of_Services_-_Towing,_Transport_and_Recovery.docx

Scope of Services – Towing, Transport and Recovery

This agreement is to provide the following services in support of Pinellas County field operations on an as-needed basis:

· Towing of inoperable or wrecked vehicles and trailers.

· Transport of off-road equipment as well as stationary equipment and shipping containers.

· Recovery of stuck or overturned vehicles and fleet equipment.

The agreement includes service delivery within and outside Pinellas County.

The Pinellas County Fleet exceeds 2,000 units ranging from utility carts and riding mowers to large loaders and excavators. Although Fleet Management is the primary and largest user of this agreement, other County departments may utilize it as well.

The service provider shall maintain a fleet of towing, transport and recovery vehicles and qualified operators for lawful, competent, and safe service delivery. Use of brokered or subcontracted services is expressly forbidden.

The provider shall assure adequate and proper safety precautions for its employees, persons, and property in or around the work area.

Services pursuant to this agreement are required on as-needed basis twenty-four (24) hours per day seven (7) days per week. A flat service fee shall apply to all towing and transport calls during normal working hours (Monday through Friday 7:00 AM – 5:30 PM) and after working hours, including weekends and holidays. Service calls shall include travel time, mileage, and all other expenses. Charges for parking, tolls, miscellaneous shop supplies or fuel surcharges are disallowed.

Fleet Management shall provide a list of its personnel authorized to request a service call. Upon service call request by authorized Pinellas County Fleet Management personnel, the service provider shall dispatch the appropriate service vehicle and provide an estimated arrival time.

Services authorized by appropriate Fleet Management personnel outside of normal business hours will require contact on the following business day to obtain a Fleet Management work order number.

To receive payment, a service order that contains the following information shall accompany the invoice:

1. Pinellas County asset number as labeled on the vehicle or equipment unit

2. Fleet Management work order number if Fleet Management originates the service request

3. Odometer reading for vehicles; hour meter reading for off-road equipment

4. Printed name and signature of Pinellas County Driver or operator, or notation if driver/operator is not present with disabled unit

5. Name of Pinellas County employee who requested service

6. Date and time of service request and date and time the work was completed For payment processing, invoices shall contain the following numbers without exception:

1. Fleet Management work order number if authorized by Fleet Management

2. Purchase order number

3. Service order number The service provider shall immediately report damage in the course of service delivery to Pinellas County vehicles or equipment to the person requesting the service and note the damage on the service order.

The service provider shall report damage to Pinellas County vehicles or equipment unrelated to the service request prior to service delivery. Unreported damages may become the responsibility of the service provider.

The service provider shall maintain proper records of all services to Pinellas County and substantiation of all charges as may be necessary for audit purposes. All such records (invoices and logs) shall be subject to inspection and examination by Pinellas County representatives during normal business hours.

Pinellas County reserves the right to abort a service run at no charge prior to the time a service truck is dispatched, or if a required response time is not met.

NOTE: FOR PURPOSE OF THIS CONTRACT FLAT FEE PRICING SHALL CONSIST OF FLAT FEE COST PER CALL AND CLASS WITHIN PINELLAS COUNTY.

PRICING PER HOUR SHALL NOT BE APPLICABLE OR ACCEPTED AS TERMS OR CONDITION OF THIS CONTRACT FOR TOWING OR TRANSPORT WITHIN PINELLAS COUNTY.