Schedule J Service Availability.xlsx
XLSX spreadsheet 27 KB Posted
- Solicitation number
- RFP 171 260000002410 2
- Issued by
- Michigan
About this file
Schedule J is a Service Availability Report template for RFP No. 260000002410 related to the State of Michigan's Behavioral Health and Substance Use Disorder Benefits Administration contract. This document requires bidders to report monthly service availability performance metrics for software systems proposed under the contract. Bidders must insert the software name for each system offered, complete monthly service availability performance data for the period from January 2024 through December 2025, and provide corrective action details for any month where service availability falls below the 99.98% requirement. The template accommodates up to five different software systems, with each system reported on its own tab; bidders must add additional tabs as needed for any additional software beyond five. Annual averages for calendar years 2024 and 2025 will automatically calculate based on bidder entries. Bidder software listings in Schedule J must align with software listings in Schedule G Section 2.
The Service Availability Requirement is established at 99.98% monthly performance for all systems. The schedule is designed for proposal submission purposes only, with certain columns designated for proposal evaluation. If any software is not yet established, bidders must indicate this status along with projected performance percentages. Specific SLA (Service Level Agreement) structure details are provided in Schedule D Section 2.5. This reporting mechanism enables the state to evaluate vendor capability to meet and maintain high system availability standards essential for benefits administration services.
View the file
Other files
Show all 19
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Software 1
| RFP NO: 260000002410 |
| Schedule J Service Availability Report |
| Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. |
Report layout for resulting contract will differ in that the columns in green are for proposal only. Bidders are to complete all fields for all Software offered under this Contract, each on its own Tab. Replace the title of each with the actual Software name, and add more tabs/sheets for each additional Software that would be utilized for this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage.
Bidder must ensure that Bidder's software listing in Schedule G Section 2 Software Table aligns with all Software entered on the table(s) in this worksheet.
The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Averages in Rows 33 and 34 are for informational and evaluation purposes only; See Schedule D for specific SLA structure, Refer also to Schedule D Section 2.5.
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Jan-25 | 99.98% | ||
| Feb-25 | 99.98% | ||
| Mar-25 | 99.98% | ||
| Apr-25 | 99.98% | ||
| May-25 | 99.98% | ||
| Jun-25 | 99.98% | ||
| Jul-25 | 99.98% | ||
| Aug-25 | 99.98% | ||
| Sep-25 | 99.98% | ||
| Oct-25 | 99.98% | ||
| Nov-25 | 99.98% | ||
| Dec-25 | 99.98% | ||
| Service Availability Performance - AVERAGE for Calendar Year 2024 | ERROR:#DIV/0! | ||
| Service Availability Performance - AVERAGE for Calendar Year 2025 | ERROR:#DIV/0! |
Software 2
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Jan-25 | 99.98% | ||
| Feb-25 | 99.98% | ||
| Mar-25 | 99.98% | ||
| Apr-25 | 99.98% | ||
| May-25 | 99.98% | ||
| Jun-25 | 99.98% | ||
| Jul-25 | 99.98% | ||
| Aug-25 | 99.98% | ||
| Sep-25 | 99.98% | ||
| Oct-25 | 99.98% | ||
| Nov-25 | 99.98% | ||
| Dec-25 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
| Service Availability Performance - AVERAGE for Calendar Year 2025 |
Software 3
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Jan-25 | 99.98% | ||
| Feb-25 | 99.98% | ||
| Mar-25 | 99.98% | ||
| Apr-25 | 99.98% | ||
| May-25 | 99.98% | ||
| Jun-25 | 99.98% | ||
| Jul-25 | 99.98% | ||
| Aug-25 | 99.98% | ||
| Sep-25 | 99.98% | ||
| Oct-25 | 99.98% | ||
| Nov-25 | 99.98% | ||
| Dec-25 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
| Service Availability Performance - AVERAGE for Calendar Year 2025 |
Software 4
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Jan-25 | 99.98% | ||
| Feb-25 | 99.98% | ||
| Mar-25 | 99.98% | ||
| Apr-25 | 99.98% | ||
| May-25 | 99.98% | ||
| Jun-25 | 99.98% | ||
| Jul-25 | 99.98% | ||
| Aug-25 | 99.98% | ||
| Sep-25 | 99.98% | ||
| Oct-25 | 99.98% | ||
| Nov-25 | 99.98% | ||
| Dec-25 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
| Service Availability Performance - AVERAGE for Calendar Year 2025 |
Software 5
| System Utilized and | |||
| Reporting Period | Service Availability Requirement (%) | Service Availability Performance (%) MONTHLY | Corrective Action of Service Failure |
| [INSERT SYSTEM NAME] | |||
| Jan-24 | 99.98% | ||
| Feb-24 | 99.98% | ||
| Mar-24 | 99.98% | ||
| Apr-24 | 99.98% | ||
| May-24 | 99.98% | ||
| Jun-24 | 99.98% | ||
| Jul-24 | 99.98% | ||
| Aug-24 | 99.98% | ||
| Sep-24 | 99.98% | ||
| Oct-24 | 99.98% | ||
| Nov-24 | 99.98% | ||
| Dec-24 | 99.98% | ||
| Jan-25 | 99.98% | ||
| Feb-25 | 99.98% | ||
| Mar-25 | 99.98% | ||
| Apr-25 | 99.98% | ||
| May-25 | 99.98% | ||
| Jun-25 | 99.98% | ||
| Jul-25 | 99.98% | ||
| Aug-25 | 99.98% | ||
| Sep-25 | 99.98% | ||
| Oct-25 | 99.98% | ||
| Nov-25 | 99.98% | ||
| Dec-25 | 99.98% |
| Service Availability Performance - AVERAGE for Calendar Year 2024 |
| Service Availability Performance - AVERAGE for Calendar Year 2025 |
File details come from the government source that posted it. Updated .