This document is a Schedule H Service Availability Report as part of RFP NO: 240000001469 for Workers Compensation Insurance Administration Services. The RFP is issued by the State of Michigan and includes the jurisdictions of Ingham County and the City of Lansing. Bidders are instructed to provide the monthly service availability performance for up to five software systems, with a requirement of 99.98% availability. If the availability falls below this threshold, bidders must provide details on the corrective action taken. The annual average service availability performance for each software system must be calculated and entered. The RFP includes additional files such as a Questions and Answers document.
The pricing and funding details are not provided in this file. The RFP does not specify any set-asides, incumbent information, or other salient details. Bidders must ensure that the software systems listed in this report align with the information provided in Schedule G of the RFP.
The file's text, extracted by GovTribe without its formatting.
Software 1
RFP NO: 240000001469
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 2
RFP NO: 240000001469
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 3
RFP NO: 240000001469
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 4
RFP NO: 240000001469
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
Software 5
RFP NO: 240000001469
Schedule H Service Availability Report
Bidder Instructions: For proposal submissions, Bidders are to insert the Software Name in Cell B7. Enter the Monthly Service Availability Performance in the yellow shaded cells in Column D. If the Monthly Service Availability Performance fell below 99.98% in any given month, enter details of the Corrective Action of Service Failure in Column E. The annual averages in Cells C33 and C34 will automatically populate based on Bidders' entries in Column D. Add additional sheets for additional Software offered as part of this Contract as needed. If any Software is not yet established, Bidder to indicate so, along with the projected performance percentage. Bidder must ensure that Bidder's proposed Software as disclosed by Bidder in Schedule G Section 2 Software Table matches and aligns with all Software entered in this worksheet (1 Tab for each Software). Bidders are to complete all fields shaded yellow for all proposed Software offered under this Contract. Refer also to Schedule D Section 2.5.
System Utilized and
Reporting Period
Service Availability Requirement (%)
Service Availability Performance (%) MONTHLY
Corrective Action of Service Failure
[INSERT SYSTEM NAME]
Jan-21
99.98%
Feb-21
99.98%
Mar-21
99.98%
Apr-21
99.98%
May-21
99.98%
Jun-21
99.98%
Jul-21
99.98%
Aug-21
99.98%
Sep-21
99.98%
Oct-21
99.98%
Nov-21
99.98%
Dec-21
99.98%
Jan-22
99.98%
Feb-22
99.98%
Mar-22
99.98%
Apr-22
99.98%
May-22
99.98%
Jun-22
99.98%
Jul-22
99.98%
Aug-22
99.98%
Sep-22
99.98%
Oct-22
99.98%
Nov-22
99.98%
Dec-22
99.98%
Service Availability Performance - AVERAGE for Calendar Year 2021
ERROR:#DIV/0!
Service Availability Performance - AVERAGE for Calendar Year 2022
ERROR:#DIV/0!
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Updated .