Amendment_Two.pdf

SCG50016Q0005 for C-Band Internet Services

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. CONTRACT ID CODE

PAGES

2. AMENDMENT/MODIFICATION NO.

A02

3. EFFECTIVE DATE

August 22, 2016

4. REQUISITION/PURCHASE REQ.

NO.

5. PROJECT

NO. (If applicable)

6. ISSUED BY CODE

7. ADMINISTERED BY (If other than Item 6)

CODE

American Embassy Kinshasa/ GSO/Procurement Office

498 Avenue Colonnel Lukusa

Kinshasa, Democratic Republic of Congo

8. NAME AND ADDRESS OF CONTRACTOR (NO., street,city,county,State,and ZIP Code)

9a. AMENDMENT OF

SOLICITATION NO.

SCG50016Q0005

9b. DATED (SEE ITEM 11) June 6, 2016

10a. MODIFICATION OF

CONTRACT/ORDER NO.

10b. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

[ x ] The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

[ X ] is extended, [ ] is not extended

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods: (a) By completing Items 8 and 15, and returning one signed PDF copy of the amendment;(b) By acknowledging receipt of this amendment on each copy of the offer submitted; or(c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers.

FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN

THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b)

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor [ ] is not, [ ] is required to sign this document and return one PDF copy to the issuing office.

SCG50016Q0005 for Internet Services 2

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This is Amendment 02 to Solicitation Number SCG50016Q0005

The date and time of submission has not changed from what was stated in Amendment 01.

The date and time of submission is on or before September 1, 2016 at 10:00 am local time. No quotations will be accepted after this time.

The purpose of this amendment is to change the following items.

The required Standard of Performance (SP) for this contract is 99.97%. This was listed both correctly in some places and incorrectly in others in the Continuation to SF-1449. Corrections have been made so all listings for SP are now 99.97%. Calculations based on this figure have been corrected.

Corrections are highlighted in yellow.

All changes mentioned in previous amendments and in this amendment are captured in the complete amended solicitation, which can be found below.

There are no other changes in this amendment.

Offerors shall comply with the terms of #11 above. Also include a copy of this acknowledgment with your proposal.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remain unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

16A. NAME OF CONTRACTING OFFICER

15B. NAME OF CONTRACTOR/OFFEROR

BY

(Signature of person authorized to sign)

15C.DATE

SIGNED

16B. UNITED STATES OF AMERICA

BY

(Signature of Contracting Officer)

16C.DATE

SIGNED

SCG50016Q0005 for Internet Services 3

TABLE OF CONTENTS

Section 1 – The Schedule

SF 1449 cover sheet

Continuation To SF-1449, RFQ Number SCG50016Q0005, Prices, Block 23

Continuation To SF-1449, RFQ Number SCG50016Q0005, Schedule Of Supplies/Services, Block 20 Description/Specifications/Work Statement

Section 2 – Contract Clauses

Contract Clauses

Addendum to Contract Clauses – FAR and DOSAR Clauses not Prescribed in Part 12

Section 3 – Solicitation Provisions

Solicitation Provisions

Addendum to Solicitation Provisions – FAR and DOSAR Provisions not Prescribed in Part

Section 4 – Evaluation Factors

Evaluation Factors

Addendum to Evaluation Factors – FAR and DOSAR Provisions not Prescribed in Part 12

Section 5 – Offeror Representations and Certifications

Offeror Representations and Certifications

Addendum to Offeror Representations and Certifications – FAR and DOSAR Provisions not

Prescribed in Part 12

SCG50016Q0005 for Internet Services 4

SECTION 1 – THE SCHEDULE

CONTINUATION TO SF-1449, RFQ NUMBER SCG50016Q0005,

PRICES BLOCK 23

SCOPE OF SERVICES

I. The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed-price for all services.

II. BASE PERIOD

The contract will be for a one-year period from the date of the contract award and a notice to proceed with Four (4), option years.

1. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies, concrete pads for satellite dishes, and services to provide the required circuit as specified under Section 1. All equipment will be returned to the vendor upon termination of the contract.

(a) The contractor shall provide a uniform solution at each customer site.

2. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed-price (FFP) per month as stated in the schedule below in U. S. dollars. Carrier shall be responsible for payment end-to-end circuit billing.

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

2.2. BASE PERIOD. The firm fixed-prices are in United States Dollars.

Contract

Line

Item # Description of Services

Number of

Months Monthly Price in US Dollars

Total Firm-Fixed Price in US Dollars

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite

SCG50016Q0005 for Internet Services 5 equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

1A

Price increase per

1MBPS/1MBPS for Service.

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

2*

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

2A*

Price increase per

1MBPS/1MBPS for Service.

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

SCG50016Q0005 for Internet Services 6

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3*

C-Band – CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3A*

Price increase per

1MBPS/1MBPS for Service.

C-Band - CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

TOTAL FOR BASE YEAR

*No facility is operational at this time and therefore the quantity of 12 months may be reduced.

2.3. OPTION YEAR ONE

Line

Item # Description of Services

Number of

Months Monthly Price in US Dollars

Total Firm-Fixed Price in US Dollars

SCG50016Q0005 for Internet Services 7

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a

1A

Price increase per

1MBPS/1MBPS for

Service. C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

2*

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a

SCG50016Q0005 for Internet Services 8

2A*

Price increase per

1MBPS/1MBPS for

Service. C-Band – Goma-

One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3*

C-Band – CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3A*

Price increase per

1MBPS/1MBPS for

Service. C-Band - CMR -

One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

TOTAL FOR OPTIONYEAR ONE

SCG50016Q0005 for Internet Services 9

2.4. OPTION YEAR TWO

Line

Item # Description of Services

Number of

Months Monthly Price in US Dollars

Total Firm-Fixed Price in US Dollars

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a

1MBPS/1MBPS for Service.

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

2*

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

SCG50016Q0005 for Internet Services 10 contiguous block of eight

(/29) public IP addresses on a single subnet

2A*

Price increase per

1MBPS/1MBPS for Service.

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3*

C-Band – CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3A*

Price increase per

1MBPS/1MBPS for Service.

C-Band - CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a

SCG50016Q0005 for Internet Services 11

TOTAL FOR OPTION YEAR TWO

2.5. OPTION YEAR THREE

Line

Item # Description of Services

Number of

Months Monthly Price in US Dollars

Total Firm-Fixed Price in US Dollars

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a

1MBPS/1MBPS for Service.

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

2*

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned

SCG50016Q0005 for Internet Services 12 and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

2A*

Price increase per

1MBPS/1MBPS for Service.

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3*

C-Band – CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3A*

Price increase per

1MBPS/1MBPS for Service.

C-Band - CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

SCG50016Q0005 for Internet Services 13 contiguous block of eight

(/29) public IP addresses on a

TOTAL FOR OPTION YEAR THREE

2.6. OPTION YEAR FOUR

Line

Item # Description of Services

Number of

Months Monthly Price in US Dollars

Total Firm-Fixed Price in US Dollars

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

(/29) public IP addresses on a

1MBPS/1MBPS for Service.

C-Band JOINT

ADMINISTRATIVE

OFFICE (JAO) - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

JAO compound in Kinshasa, DRC. ISP will also provide a contiguous block of eight

SCG50016Q0005 for Internet Services 14

(/29) public IP addresses on a single subnet

2*

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

2A*

Price increase per

1MBPS/1MBPS for Service.

C-Band – Goma- One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3*

C-Band – CMR - One dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a single subnet

3A*

Price increase per

1MBPS/1MBPS for Service.

C-Band - CMR - One dedicated, symmetric up/down, guaranteed

SCG50016Q0005 for Internet Services 15

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy

CMR in Kinshasa, DRC.

ISP will also provide a contiguous block of eight

(/29) public IP addresses on a

TOTAL FOR OPTION YEAR FOUR

GRAND TOTAL CONTRACT PRICE, INCLUDING ALL OPTION YEARS

Base Period Price

First Option Year Price

Second Option Year Price

Third Option Year Price

Fourth Option Year Price

GRAND TOTAL FIRM-FIXED PRICE

FOR BASE YEAR PLUS ALL OPTION YEARS

CONTINUATION TO SF-1449, RFQ NUMBER SCG50016Q0005

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I. SCOPE OF WORK

The purpose of this firm fixed price purchase order is to obtain VPN, Internet Services, and

Circuitry for the U.S. Embassy Kinshasa Post.

The local Telecommunication’s Internet Service Provider (ISP) contracting firm must provide internet services and dedicated leased line channels and circuitry for connecting American Embassy/Consulate Kinshasa data links as shown below in this technical paper.

THIS IS THE LIST OF REQUIRED SERVICES:

SCG50016Q0005 for Internet Services 16

1. SERVICE: C-Band JOINT ADMINISTRATIVE OFFICE (JAO)

NAME: C-Band JOINT ADMINISTRATIVE OFFICE (JAO)

DESCRIPTION: One dedicated, symmetric up/down, guaranteed 2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy Joint

Administrative Office (JAO) in Kinshasa, DRC.

TYPE OF

SERVICE:

Dedicated C-Band Internet Channel

LOCATION: U.S. Embasssy Kinshasa Joint Administrative Compound (JAO)

THE PROVIDED INTERNET SERVICE SHALL COMPLY WITH THE FOLLOWING

REQUIREMENTS:

Internet Services Quality

Internet Service Provider (ISP) Shall provide a dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy Joint Administrative Office (JAO) compound in Kinshasa, DRC.

Service and contractor owned hardware must be capable of being increased to symmetric up/down, guaranteed 6Mbps/6Mbps high-speed connection during the life on the contract within one week after U.S. Embassy notifies the ISP to make the increase.

Circuit shall have clear connectivity with no distortion, interference or packet loss.

Data transport method shall be C-Band satellite Internet service.

Internet Service Provider (ISP) digital bandwidth is the amount or volume of data that may be sent through the channel, measured in megabits per second (Mbps), without distortion. Required Bandwidth connection is defined in each service description.

For Internet Services the Internet Service Provider (ISP) must guarantee full contracted bandwidth availability 24X7X365 from the originator side to the ISP’s internet gateway.

Bandwidth sharing between other non-Embassy customers is not allowed. Connection

Ratio must be 1/1. Provided bandwidth shall not be shared after regular business hours.

Internet Service or data service transmission from the originating information server towards an end server is referred to as downstream; and a transmission from an end user towards the remote server is referred as upstream; Post Internet Service Provider (ISP)

Contention Ratio (downstream / upstream) must be 1:1 /1:1.

Internet Service Provider (ISP) must provide excellent Quality of Service (QOS) for the connection, that represents the level of consistent download capacity provided, must be the higher QOS percentage possible but, at minimum, greater than 99.97% or the highest

SCG50016Q0005 for Internet Services 17 possible quality of service connection reaching 100%.

Internet Service Provider (ISP) connection must NOT, repeat, NOT use Network

Address Translation (NAT).

Internet Service Provider (ISP) Round Trip Time (RTT) reports the total time in milliseconds (ms) time to send a small data packet and obtain a reply back; shall not exceed 550ms for the Round Trip Time (RTT) for internet service.

Internet Service Provider (ISP) must permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol

(UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking.

Filters or sniffers must not be established, connected, or introduced by the ISP for any

Embassy channels. If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

Internet Service Provider (ISP) must permit installation of Customer VPN encryption devices on circuit.

Internet Service Provider (ISP) must provide detailed network topology map that shows all possible paths ISP use for the internet traffic between ISP hub in Kinshasa and the

ISP hub in United States of America (USA).

Internet Service Provider (ISP) must have redundancy in the Internet backbone between the Democratic Republic of the Congo and USA.

Service shall not require installation of any software on customer equipment.

Service shall allow VPN connectivity, and access to all standard Internet protocols.

No port blocking, filters, sniffers, or other firewall limitations shall be employed on the circuit.

Access to bandwidth monitoring tools shall be provided to Embassy staff

Network Identification

ISP will provide a contiguous block of eight (/29) public IP addresses on a single subnet.

Network Devices

The network devices shall comply with the following characteristics:

SCG50016Q0005 for Internet Services 18

For each data circuit, final termination of service at customer site shall be provided by the

ISP in an ISP-owned and maintained COTS server rack over a single 10/100/1000 RJ-45 port or 10/100/1000 SC, LC, or MTRJ fiber port; Equipment in ISP-provided server rack will be compatible with 220V 50Hz electrical environment and contain adequate UPS backup.

Internet Service Provider (ISP) must provide routers and Data media converters or transmission devices in all cases.

Equipment in ISP-provided server rack will be compatible with 220V 50Hz electrical environment and contain adequate UPS backup for a period of up to 30 minutes.

Devices must be Rack mountable in a standard Commercial off-the-shelf (COTS) rack.

Final termination of service at customer site shall be provided by the ISP in an ISP-owned and maintained COTS server rack over a single 10/100/1000 RJ-45 port or

10/100/1000 SC, LC, or MTRJ fiber port.

One separate or individual physical interface connector is required per service.

Vendor shall install equipment and cabling, weatherproof boxes as needed, and concrete pad for the dish.

Only industry-standard equipment shall be used in the installation.

Service Support and Contingencies

The awarded ISP must warrant service support 7X24X365.

The vendor must warrant service support on site if necessary 7X24X365, services must be coordinated directly with Embassy’s Contracting Office Representative (COR) or

Information Technology (IT) representative from the Embassy Information Systems

Center (ISC).

Expected service availability and reliability must be at minimum 99.97%.

Unanticipated outages shall be reported to the customer within 1 hour, and all planned maintenance activities will be reported to the customer at least one week in advance.

The awarded ISP must have direct connection capability with major United States of

America (U.S.A) telecommunication providers (ISPs) at Internet tier 1 level, having alternative line channels or backups in case of main Internet path malfunctioning.

The awarded ISP must provide on line web access data traffic analysis graphs

SCG50016Q0005 for Internet Services 19 capabilities. Graphs must be updated on a daily basis. Graphs must retain traffic history behavior for at least one year.

The awarded ISP must provide a central Information Technology (IT) point of contact

(POC) in order to promptly coordinate technical issues during the initial installation process.

ISP must provide twenty-four hour, seven days per week (24X7) in-country customer support and maintenance of ISP infrastructure.

ISP will provide full and continuous support in the event of a cutover to an alternate ISP.

A spares kit for key components shall be kept be on hand. This includes an LNB and a modem.

Preventative maintenance training shall be provided to Embassy staff.

2. SERVICE: C-Band –GOMA

NAME: C-Band –GOMA

DESCRIPTION: One dedicated, symmetric up/down, guaranteed 2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in Goma, DRC

TYPE OF

LOCATION: GOMA, DRC

Internet Services Quality

Internet Service Provider (ISP) Shall provide a dedicated, symmetric up/down, guaranteed

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed in GOMA, DRC.

SCG50016Q0005 for Internet Services 20

(UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking.

Filters or sniffers must not be established, connected, or introduced by the ISP for any

SCG50016Q0005 for Internet Services 21 port or 10/100/1000 SC, LC, or MTRJ fiber port; Equipment in ISP-provided server rack

SCG50016Q0005 for Internet Services 22

3. SERVICE: C-Band CMR

NAME: C-Band CMR

DESCRIPTION: One dedicated, symmetric up/down, guaranteed 2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy CMR in

Kinshasa, DRC.

TYPE OF

LOCATION: U.S. Embasssy Kinshasa CMR

Internet Services Quality

Internet Service Provider (ISP) Shall provide a dedicated, symmetric up/down, guaranteed

SCG50016Q0005 for Internet Services 23

2Mbps/2Mbps connection to the Internet via ISP-owned and installed C-Band satellite equipment which will be housed at the U.S. Embassy CMR in Kinshasa, DRC.

(UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking.

Filters or sniffers must not be established, connected, or introduced by the ISP for any

SCG50016Q0005 for Internet Services 24 port or 10/100/1000 SC, LC, or MTRJ fiber port; Equipment in ISP-provided server rack

SCG50016Q0005 for Internet Services 25

SCG50016Q0005 for Internet Services 26

II. GENERAL:

A. The Department of State has a requirement for one full period, full duplex, clear channels, digital circuits and Internet leased lines capable of supporting synchronous traffic. For clear channel circuits, they shall be completely transparent, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals.

The Department of State reserves the right to increase or decrease this digital circuit bandwidth requirement from no less than 64 kbps and up to 6Mbps within 30 days written notice to the

Contractor. The desired intervals for circuit bandwidth are as follows: 64kbps, 256kbps, 512kbps, 1Mbps, 2Mbps, 3Mbps, 4Mb, 5Mbps, and 6Mbps. The Contractor shall provide fixed cost pricing for this increase or decrease of digital service. The availability of this circuit shall not be less than 99.97 percent per month over the period of the contract.

B. These digital services shall be via C-Band Satellite Internet Service. The service shall be for the exclusive use of the Department of State, 24-hours per day, 7 days per week, and 52 weeks per year.

C. The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. Except for modems and terminal equipment furnished by the Government, the

Contractor shall provide all equipment, materials, and supplies required to provide the service which includes the Data Service Unit (DSU) configured with Data Communications Equipment

(DCE) interface. If required, signal element timing shall be provided by the Contractor’s facility.

D. The Contractor shall provide sufficient technical support to ensure uninterrupted end-to-end service between such terminal points as are covered in this contract. The

Contractor shall provide, properly adjust, and maintain the circuit for continuous Department of

State use. The Contractor shall ensure that the circuit complies with service changes, additions, or deletions as required under this contract.

E. Reserved

F. The circuit shall be completely transparent, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment. The circuit shall be supplied for the transmission of a multiplexed aggregate bit stream for telegraphic and data signals. All other characteristics will be in accordance with International Telegraph and

Telephone Consultative Committee (CCITT) specifications.

G. Signal element timing shall be provided as follows: (1) timing to the American Embassy will be provided by the Contractor’s facility.

H. The Contractor shall use the following for interface standards:

SCG50016Q0005 for Internet Services 27

NOTE: Where applicable for digital service and for information purposes:

port or 10/100/1000 SC, LC, or MTRJ fiber port; Equipment in ISP-provided server rack backup

I. Services. This is a firm fixed-price contract for the lease of one full period, full duplex, clear channels, digital circuits and internet leased lines capable of supporting synchronous traffic.

For the clear channel circuits, they shall be completely transparent to 2,048 kbps data or different if specified on the service requirements, with no bits added to or deleted from the bit stream provided to the interface of the Department of State equipment.

J. Bit Error Rate Test (BERT) The bit error rate (BER) for the service shall not be greater than 1 in 10 to the 6 bits for 99.97% of the time, for all time.

K. Acceptable Level of Performance. The Standard of Performance (SP) for this contract is 99.97% percent availability per month (100 percent less 0.03 percent each month for corrective and preventive maintenance).

L. Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 24 hours in order to perform testing to determine acceptance of the required circuit under Section C. The U.S. destination point or the U.S. foreign post shall conduct the testing.

M. Term of Contract: The required circuits shall be installed and delivered to the

Destination Point on or before 60 Days after Contract Award. Upon successful installation and acceptance by the Government of the required circuit under Section C, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed.

N. The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve month period of service, excluding the exercise of any option.

O. Any option year if exercised, as reflected in Section 1, shall be for Twelve (12) months each, commencing at the expiration of the previous period of performance or a negotiated period.

P. An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1. Name of Contractor;

2. Date of Invoice;

3. Original Invoice Number (Consecutive numbers);

4. Contract number;

5. Task or Delivery Order number, as applicable;

SCG50016Q0005 for Internet Services 28

6. Government Specific Accounting and Appropriation Data (Funding Cite.)

(Example: 19X0113-2015-X75041-180100-5327-2332);

7. Contract Line Item Number (CLIN) of item or service provided;

8. Description of the item, or service actually provided;

9. Period of performance of service or date item is provided;

10. Block/Space reserved for COR acceptance signature and date;

11. Signature, Name and Phone number of Company representative authorized to sign invoices;

12. Remit to address

13. Name, phone number and Mailing address to whom any disputed invoices should be addressed;

14. Credits with explanation and period covered.

Failure to submit Invoices which do not identify this information shall be returned without payment to the Contractor for correction. The corrections shall be made by the contractor and the corrected invoice resubmitted before Embassy processing of the invoice can start.

Q. The circuit described above is exempt, under Article 34 of the Vienna Convention on

Diplomatic Relations, from the Special Access Surcharges or foreign taxes, including Value

Added Taxes.

R. Authorized Instruction to Contractor

a. No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b. Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments.

Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

S. RESERVED

T. Release of Information

1. The Contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to:

SCG50016Q0005 for Internet Services 29

Information Management Officer U.S. Embassy 310 Avenue des Aviateurs Kinshasa, Gombe Democratic Republic of the Congo

3. Limited Use of Data and Information. Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor.

U. Circuit Downtime and Credits

Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above.

V. Damage to Contractor-Owned Equipment

The vendor is responsible for the costs of any damage and/or required maintenance to its equipment. This includes damage from improper grounding or installation.

1. Definitions:

Circuit Availability Acceptance Level: Yearly Circuit Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.97% acceptance level equals

8757.38 hours annum. (365 x 24 = 8760 x 99.97% = 8757.38). Monthly Circuit Availability is computed by the calendar days per month times 24 (hours per day) times 99.97% acceptance level (example: 31 x 24 = 744 x 99.97% = 743.78).

Downtime: That period of time when the circuit becomes non-operational or unusable for communication or transfer of data or failures to meet the minimum acceptance standards. The maximum cumulative Annual downtime that shall be acceptable for corrective or preventative maintenance is 2.63 hours (8760 x .03%). The maximum cumulative Monthly downtime that shall be acceptable for corrective or preventative maintenance shall be .03% of the total available hours for the month (example: 31 x 24 = 744 x .03% = .23 hours).

Period of Downtime: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be

SCG50016Q0005 for Internet Services 30 annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the Government.

Downtime Credits: Monetary value returned to the Government for failure to meet the

Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two

(2) situations when circuit Downtime Credits can be accumulated:

1) Below Availability Level,

2) Extended Downtime.

2. Credit for Circuit Downtime by Situation

Below Availability Level: If the downtime accumulated for a circuit adds up to 2.63

(8760 x 0.03%) cumulative hours or more during any one contract year (365 calendar days) or depending on the number of hours for the month (example 744 x .03%) cumulative hours per month (example: 31 calendar day month) the Contractor shall grant a hourly credit to the

Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

Extended Downtime Credit(s): Cumulative time of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standards for the hourly rate up to 12 hours, however between 12 and 24 hours the credit shall be assessed at the daily rate.

3. Exceptions to Cumulating of Downtime

Cumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions:

a. When the failure to perform arises out of causes beyond the control and without the fault or negligence of the Contractor or Sub-contractor as defined in the Termination for Cause paragraph found at FAR clause 52.212-4(m) in Section I of this contract.

b. Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the Contractor or Sub-contractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Sub-contractor. The Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceed 45 minutes.

The Contracting Officer shall make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

4. Payment Reduction for Downtime Credits

SCG50016Q0005 for Internet Services 31

When Circuit Downtime credit(s) is owed to the Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued.

5. Trouble Escalation Procedure

a. The Government shall refer the problem to the carrier after performing tests as prescribed in the Trouble Analysis procedure. Obtain the name of the carrier test person and a carrier ticket number; record this information on the Government’s Remedy Ticket.

b. After the trouble has been referred to the carrier for two (2) hours, recall the carrier for an update on the current trouble. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

c. After the trouble has been referred to the carrier for four (4) hours, recall the carrier for an update on the current trouble. If the carrier’s response is not satisfactory escalate the trouble to the carrier’s management. Record the carrier’s response, the name of the individual you talked with, and the carrier ticket number on the Remedy Ticket.

d. After the trouble has been referred to the Contractor for six (6) hours the COR shall escalate the trouble to the Contractor’s manager; also notify IRM/IMO and the Contracting Officer and the STATE IRM/ISC Office. Record the contractor’s response, the name of the individual you talked with, the Contractor ticket number, and the names of the IRM managers that were notified on the Remedy Ticket.

e. Continue to status the Contractor for the remainder of the outage or until you have received a problem resolved status.

6. Technological Refreshment

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the

Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

a. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

SCG50016Q0005 for Internet Services 32

b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

c. The proposal shall discuss the impact on hardware, services, and delivery schedules.

The cost of the changes not specifically addressed in the proposal shall be borne entirely by the

Contractor.

d. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

7. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all Internet services set forth in the scope of work.

All of the above

All required services are performed and no more than one

(1) customer complaint is received per month.

SCG50016Q0005 for Internet Services 33

SECTION 2 - CONTRACT CLAUSES

FAR 52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERICAL ITEMS

(MAY 2015), is incorporated by reference (see SF-1449, Block 27A)

THE FOLLOWING FAR CLAUSE IS PROVIDED IN FULL TEXT:

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (NOV 2015)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or

Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015)

(2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77, 108-78 (19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the contracting officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.]

X__ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with

Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

___ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C.

3509).

___ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment

Act of 2009 (Jun 2010) (Section 1553 of Pub L. 111-5) (Applies to contracts funded by the

American Recovery and Reinvestment Act of 2009).

X__ (4) 52.204-10, Reporting Executive compensation and First-Tier Subcontract Awards (Oct

2015) (Pub. L. 109-282) (31 U.S.C. 6101 note).

___ (5) [Reserved]

___ (6) 52.204-14, Service Contract Reporting Requirements (Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

___ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts

(Jan 2014) (Pub. L. 111-117, section 743 of Div. C).

X__ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors

Debarred, Suspended, or Proposed for Debarment (Oct 2015) (31 U.S.C. 6101 note).

X___ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters

(Jul 2013) (41 U.S.C. 2313).

___ (10) [Reserved]

___ (11) (i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15

U.S.C. 657a).

___ (ii) Alternate I (Nov 2011) of 52.219-3.

___ (12) (i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business

Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer)(15 U.S.C. 657a).

SCG50016Q0005 for Internet Services 34

___ (ii) Alternate I (Jan 2011) of 52.219-4.

___ (13) [Reserved]

___ (14) (i) 52.219-6, Notice of Total Small Business Aside (Nov 2011) (15 U.S.C. 644).

___ (ii) Alternate I (Nov 2011).

___ (iii) Alternate II (Nov 2011).

___ (15) (i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

___ (ii) Alternate I (Oct 1995) of 52.219-7.

___ (iii) Alternate II (Mar 2004) of 52.219-7.

___ (16) 52.219-8, Utilization of Small Business Concerns (Oct 2014) (15 U.S.C. 637(d)(2) and

(3)).

___ (17) (i) 52.219-9, Small Business Subcontracting Plan (Oct 2015) (15 U.S.C. 637 (d)(4)).

___ (ii) Alternate I (Oct 2001) of 52.219-9.

___ (iii) Alternate II (Oct 2001) of 52.219-9.

___ (iv) Alternate III (Oct 2015) of 52.219-9.

___ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

___ (19) 52.219-14,…