AppendixA-PositionDescriptions.doc

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITIONS DESCRIPTIONS - APPENDIX A

POSITION DESCRIPTION: Contractor On-Site Supervisor

INTRODUCTION:

The On-Site Supervisor serves as a full-time, on-site supervisor who shall be physically present for a normal 40-hour work week, during the hours of operation, Monday through Friday except Federal holidays. The supervisor shall be based on the qualifications listed below:

· Comprehensive knowledge of and experience in facilities management and practices.

· Skill and experience in human resource management.

· Skill in use of PC and SBA software applications, including but not limited to Word, Excel, Access and Microsoft Outlook.

The on-site supervisor responsibilities will be a collateral duty of an individual encumbering one of the positions described in the Statement of Work as a labor category.

DUTIES:

The individual shall serve as the primary point of contact with the Contractor's Project Manager and the SBA's Contracting Officer's Technical Representative ("COTR") for the specific SBA office to which they are assigned.

The individual shall be responsible for the supervision of the Contractor's personnel for the specific SBA office to which they are assigned. This task includes all responsibilities of bringing Contractor employees into compliance with SBA OIG requirements for employment; reviewing all paperwork and certifying the accuracy and 100% completion of the Security Package; and, follow-up where needed.

The individual is responsible for certification of Contractor employee's time cards and all other attendance records; the timely delivery of attendance, hours worked, and other payroll information to the Contractor's headquarters for invoice processing; the tracking of leave requests and approvals; and in conjunction with the Contractor management resolve time/wage/benefit disputes with on-site Contractor employees.

The on-site supervisor must resolve all Contractor employee disciplinary actions, including termination of employment, if required. The individual is responsible for reporting disciplinary actions to the Contractor's Project Manager and the SBA's contract COTR.

The on-site supervisor is to maintain all other Contractor employee records for required training and other matters that may be required by SBA specific to their respective work locations.

The individual works closely with the Contract Project Manager and the Contract COTR to resolve all Contractor/SBA problems that may arise at their respective work location.

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: General Clerk I, General Clerk II, General Clerk III

GS Level Equivalent: GS-2/3/4

01111 GENERAL CLERK III

INTRODUCTION:

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

01112 GENERAL CLERK II

INTRODUCTION:

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

01113 GENERAL CLERK III

INTRODUCTION:

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The General Clerk III selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically);

The General Clerk III may also direct lower level clerks. Positions above level IV are excluded. Such positions (which may include supervisory responsibility over lower level clerks) require workers to use a thorough knowledge of an office's work and routine to:

1) Choose among widely varying methods and procedures to process complex transactions; and

2) Select or devise steps necessary to complete assignments. Typical jobs covered by this exclusion include administrative assistants, clerical supervisors, and office managers.

Recommendation: Associates degree or higher from an accredited institution

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: Loan Specialist

GS Level Equivalent: GS-9

INTRODUCTION:

Thorough knowledge of the financial and credit factors related to business, commercial, and/or home loans including business practices and financial structures, pertinent statutory, regulatory, and administrative provisions. The position requires the application of extensive experience and seasoned judgment together with a broad knowledge and understanding of business systems, elements of good management, financial organization and management, the economic climate for small business, and earning potential of the business enterprise involved. Requires knowledge and skill in analysis, evaluation and problem solving to identify and define financial management problems and assist in the development of workable solution.

DUTIES:

· Performs a variety of tasks depending upon the division to which the individual is assigned including processing, origination, servicing, guaranty purchasing and/or liquidating; but the majority of the time (not less than 60%) is spent on loans which are considered to be more "complex" or problematic because of specific conditions or of their nature. Reviews assigned loan file to become acquainted with the characteristic requirements, collateral, and terms of the loan.

· Reviews and analyzes requests from direct borrowers or requests from participant lenders in relation to servicing, liquidating or purchasing loans depending upon the division to which the incumbent is assigned. Independently determines what data is needed in order to analyze/evaluate the request. Analyzes these requests in terms of financial condition of the borrowers and their effect and implication they have on the interest of SBA if they are approved. Makes independent recommendations on these requests to supervisor/team leader.

· Analyzes financial statements (using cash flow projections and ratio analysis) as necessary to detect trends in the financial condition of the business and to initiate appropriate corrective actions.

· Provides extensive servicing, purchasing or liquidation of the more complex delinquent loans or potentially delinquent loans. Analyzes the underlying problems and causes of the delinquency and develops the solutions to protect the interest of the Agency and the survival of the small business.

· Conducts interviews with borrowers and lenders and counsels them on SBA's practices. Assesses borrower's or lender's need for assistance from other sources and counsels accordingly.

· Participates in the training of new personnel in loan servicing or purchasing or liquidation work; explaining procedures, techniques, and policy. Works closely with new personnel to acquaint them with the functions of the division.

· Maintains up-to-date entries in all appropriate required systems (LLTS, GPTS, DLCS HATS and MasterTrak) to ensure integrity of the data and Center efficiency.

· Conducts research necessary to assist lenders in answering inquiries regarding recently submitted actions or inquires.

· Reviews and associates trailing documents with their respective loan files or transfers files / documents to the appropriate SBA office.

· Analyze and make recommendations on transaction requests in accordance with existing Agency SOP's or guidelines.

· Utilize various software programs to perform daily tasks including Microsoft Word, Excel, Access, and Outlook. Also utilizes SBA software programs such as Qterm and Guaranty Purchase Tracking System (GPTS) to input or research information.

· Performs other loan processing, servicing, purchasing, liquidation or other transaction activities as needed to support the office operation Recommend: Associates degree or higher from an accredited institution

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: Financial Analyst

GS Level Equivalent: GS-11/12

INTRODUCTION:

Serves as Financial Analyst (Regulatory Specialist) and technical advisor. Independently performs a variety of evaluations and analyses regarding the eligibility and qualifications of applicant organizations and intermediaries. Independently conducts lender supervision reviews and enforces actions. Provides operational guidance and assistance to stakeholders (both internal and external). Provides guidance and direction to SBA field offices regarding the Agency’s policies and procedures relative to the Microloan and PRIME programs. Assists the Office of Procurement and Grants Management in the administration of the Technical Assistance reimbursement which is a grant program under OPGM. Develops and recommends to the Chief, procedural and policy changes and enhancements. Provides program oversight and administers management control systems and processes to ensure participants adhere to established Agency policy and procedures. This position are to conduct lender oversight activities for all of the Agency’s Lending partners and portfolio; and carry out policy, program and portfolio analysis of SBA loan program, micro loan, and disaster loan portfolios.

DUTIES:

· Formulates and recommends policies and procedures with respect to participation by participants in SBA's Microloan Program and/or PRIME Program.

· Administers and oversees the Agency's microloan management information system (MPERS) to ensure timely and accurate information is provided by intermediaries to SBA and its oversight authorities, that intermediaries are needed on the requirements of the MPERS system, and that the system is revised and enhanced to ensure it continues to meet the Agency's and its oversight authorities' requirements for accurate and timely program information. Assists with and makes recommendations regarding system upgrades or development of new systems as needed.

· Develops evaluations and analyses of microloan intermediary applications, including analysis of credit, organizational structure, operational plans, and compliance with SBA standards, for participation in SBA's micro loan program and provides recommendations on eligibility for the Chief, Microenterprise Development Branch.

· Reviews Microloan intermediary Annual Audited Financial Statements for compliance with Office of Management and Budget (OMB) Circular A-I33 "Single Audit Act" and Circular A-I 10 (2 CFR, Part 215).

· Conducts financial and statistical analyses and evaluations of micro lender performance and recasts micro lender loans (changing as appropriate their interest rate, repayment schedule, grant amount, etc.) based on the results of those analyses.

· Plans, coordinates, and initiates activities to complete the processing of new intermediaries into the microloan program, including oversight of the loan disbursement process, assembly and approval of loan closing package, preparation of the collateral file, coordinating the intermediary start-up with SBA field offices, and training of intermediaries in SBA's microloan policies and procedures.

· Identifies operational weaknesses and deficiencies in the Agency's delivery of financial assistance through the micro loan program, formulates and recommends policies and procedures to improve those weaknesses, and implements enhancements to increase the program's efficiency and effectiveness.

· Develops responses to inquiries relating to statutory and regulatory interpretations, eligibility requirements, corrective actions, status of participants' applications, and resolution of problem areas. Inquiries are received from Congressional, Federal, State and Local government representatives or officials, as well as representatives of trade . associations and officers of large to small financial entities and international audiences.

· Supports the implementation of the American Recovery and Reinvestment Act of 2009 (ARRA) which significantly increases loan funds and Technical Assistance funds available for the Microloan program. Provides training and assistance to intermediaries in proper data entry in MPERS to capture ARRA funds, and to track the loan volume associated with these funds. Periodically reports ARRA program results and regular funding results to SBA management, and compiles reports for outside parties such as Congress and executive branch oversight departments.

· Incumbent may be also assigned other administrative duties and responsibilities or to assist with other lending functions within the Office of Financial Assistance.

· Comprehensive knowledge of concepts, principles, theories, and practices of financial structure, credit risk, business management operations, liquidation issues, and SBA lending policies and procedures sufficient to serve as an expert in financing and in development of SOPs, procedures, and other types of formal instruction to the field particularly related to non-profit organizations and very small businesses.

· The incumbent must have a practical knowledge of accounting and computer systems.

· Incumbent must have detailed knowledge of other SBA units/organizations which interact with the numerous program areas of the Office of Financial Assistance. These include the Office of General Counsel, Office of the Chief Information Officer, Office of Procurement and Grants Management, and Office of Field Operations.

· Incumbent must be skillful in identifying which data are needed for program development, implementation, direction, management, monitoring and evaluation purposes. In addition to identifying data, incumbent must have the skills needed to develop these data and be able to systematically organize, collate and summarize these data into succinct, accurate and effective reports and charts for effective management oversight and program/lender/SBA office evaluation purposes.

· Ability to make oral and written presentations clearly, concisely, and effectively.

· Develop work product, recommendations, and suggestions that are relied on as technically correct. Complicated work is reviewed for agreement with overall policies, attainment of objectives, and due dates.

· Use resourcefulness and experienced judgment in devising new techniques, developing methods, or significantly departing from established practices, as required by unique conditions and the broad range of situations, practices, and operations. Substantial deviation from precedents is encouraged in order to development more effective methods. Occasionally, the analyst must request field or Headquarters managers to modify procedures so that the objectives of the program can be met.

· Develop standards, methods, and procedures with respect to new programs and legislation affecting established programs.

· Analyze and isolate variables in order to identify individual factors and to interrelate and correlate financial, accounting, and marketing variables and processes, as well as the underlying financial principals, in order to plan, develop, execute, and evaluate loan program requirements and to draw correct conclusions from the data evaluated. Frequently, the analyst must extend or adapt existing methodology due to shifting variables and the lack of specific guidance or precedent.

· Provide expert technical experience and assistance in the conduct of special analyses and reviews of the Small Business Administration (SBA) portfolios and lender oversight programs including delegation of authority. Evaluates SBA portfolios on an ongoing basis to ensure risks to the SBA loan portfolio are reflected accurately and appropriately.

· Prepare analyses of SBA portfolios to identify current and emerging risks to SBA’s loan portfolio, and preparing reports for senior management to help understand risk. Incumbent is responsible for a approving delegation of authority, portfolio of lenders, monitoring, oversight, and supervision including scheduling lender renewals, reviews analyzing results, identifying required actions and following-up to ensure completion.

· Manage relationships with problem lenders. Recommends enforcement actions for problem lenders; presents recommendations for approval; recommends and or implements approved enforcement actions.

· Incumbent reviews reports and/or examinations reports prepared by contractors for quality assurance and regulatory compliance and issuance and for oversight, monitoring and supervisory purposes. Work with the contractor to ensure the monthly, quarterly, and annual deliverables are received by SBA in a timely fashion; reviews lenders federal and state regulators’ enforcement actions, formal/informal agreements, mergers and acquisitions; and review and revise the monthly and quarterly reports. Ensures lender’s performance ratios. Lending activities and regulatory issues comply with rules prescribed under the standard operating procedures for each program.

· Assists with coordinating monthly data extract flow from program offices to determine the lender’s ability to underwrite, process and service commercial loans and from SBA to contractors which includes some manually loaded files (Asset Size and Overrides), and validation of business and personal credit scores for disaster loans.

Recommend: Bachelors degree or higher from an accredited institution

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: Computer Programmer I, II, III, IV

GS Level Equivalent: GS-5/7/9/11

14070 COMPUTER PROGRAMMER (Occupational Base)

The Computer Programmer performs programming services for establishments or for outside organizations that may contract for services, converts specifications (precise descriptions) about business or scientific problems into a sequence of detailed instructions to solve problems by electronic data processing (EDP) equipment, i.e. digital computers; draws program flow charts to describe the processing of data, and develops the precise steps and processing logic which, when entered into the computer in coded language (COBOL, FORTRAN, or other programming language) to cause the manipulation of data to achieve desired results. The Computer Programmer tests and corrects programs, prepares instructions for operators who control the computer during runs, modifies programs to increase operating efficiency or to respond to changes in work processes, and maintains records to document program development and revisions.

At levels I, II and III, Computer Programmers may also perform programming analysis such as: gathering facts from users to define their business or scientific problems, and to investigate the feasibility of solving problems through new or modified computer programs; developing specifications for data inputs, flow, actions, decisions, and outputs; and participating on a continuing basis in the overall program planning along with other EDP personnel and users. In contrast, at level IV, some programming analysis must be performed as part of the programming assignment. The analysis duties are identified in a separate paragraph at levels I, II, III, and IV. However, the systems requirements are defined by systems analysts or scientists.

Recommend in this Occupational Base: Computer programming education, training or certification dependent on the position level

Positions are classified into levels based on the following definitions:

14071 COMPUTER PROGRAMMER I

The Computer Programmer I assists higher level staff by performing elementary programming tasks which concern limited and simple data items and steps which closely follow patterns of previous work done in the organization, e.g. drawing flow charts, writing operator instructions, or coding and testing routines to accumulate counts, tallies, or summaries. This worker may perform routine programming assignments (as described in Level II) under close supervision.

In addition to assisting higher level staff, the Computer Programmer I may perform elementary fact-finding concerning a specified work process, e.g., a file of clerical records which is treated as a unit (invoices, requisitions, or purchase orders, etc.) and then report findings to higher level staff. May receive training in elementary fact-finding. Detailed step-by-step instructions are given for each task, and any deviation must be authorized by a supervisor. Work is closely monitored in progress and reviewed in detail upon completion.

14072 COMPUTER PROGRAMMER II

At this level, initial assignments are designed to develop competence in applying established programming procedures to routine problems. This Computer Programmer performs routine programming assignments that do not require skilled background experience but do require knowledge of established programming procedures and data processing requirements, and works according to clear-cut and complete specifications. The data are refined, and the format of the final product is very similar to that of the input, or is well defined when significantly different, i.e., there are few, if any, problems with interrelating varied records and outputs.

The Computer Programmer II maintains and modifies routine programs, makes approved changes by amending program flow charts, developing detailed processing logic, and coding changes, tests and documents modifications and writes operator instructions, may write routine new programs using prescribed specifications, and may confer with EDP personnel to clarify procedures, processing logic, etc.

In addition, the Computer Programmer II may evaluate simple interrelationships in the immediate programming area confers with user representatives to gain an understanding of the situation sufficient to formulate the needed change, and implements the change upon approval of the supervisor or higher level staff. The incumbent is provided with charts, narrative descriptions of the functions performed, an approved statement of the product desired (e.g., a change in a local establishment report), and the inputs, outputs, and record formats. This Worker reviews objectives and assignment details with higher level staff to insure thorough understanding; uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. Work is usually monitored in progress, and all work is reviewed upon completion for accuracy and compliance with standards.

14073 COMPUTER PROGRAMMER III

As a fully qualified Computer Programmer, this Worker applies standard programming procedures and detailed knowledge of pertinent subject matter in a programming area such as a record keeping operation (supply, personnel and payroll, inventory, purchasing, insurance payments, depositor accounts, etc.); a well-defined statistical or scientific problem; or other standardized operation or problem. The incumbent works according to approved statements of requirements and detailed specifications.

While the data are clear cut, related, and equally available, there may be substantial interrelationships of a variety of records and several varied sequences of formats are usually produced. The programs developed or modified typically are linked to several other programs in that the output of one becomes the input for another. This Computer Programmer recognizes probable interactions of other related programs with the assigned program(s) and is familiar with related system software and computer equipment, and solves conventional programming problems, (In small organizations, may maintain programs that concern or combine several operations, i.e. users, or develop programs where there is one primary user and the others give input.)

The Computer Programmer III performs such duties as developing, modifying, and maintaining assigned programs, designing and implementing modifications to the interrelation of files and records within programs in consultations with higher-level staff. This Worker monitors the operation of assigned programs and responds to problems by diagnosing and correcting errors in logic and coding; implements and/or maintains assigned portions of a scientific programming project, applying established scientific programming techniques to well-defined mathematical, statistical, engineering, or other scientific problems usually requiring the translation of mathematical notation into processing logic and code. (Scientific programming includes assignments such as: using predetermined physical laws expressed in mathematical terms to relate one set of data to another; the routine storage and retrieval of field test data, and using procedures for real-time command and control, scientific data reduction, signal processing, or similar areas.) This Programmer tests, documents work, writes and maintains operator instructions for assigned programs, and confers with other EDP personnel to obtain or provide factual data.

In addition, this Programmer may carry out fact-finding and programming analysis of a single activity or routine problem, applying established procedures where the nature of the program, feasibility, computer equipment, and programming language have already been decided. Job tasks may require the incumbent to analyze present performance of the program and take action to correct deficiencies based on discussion with the user and consultation with and approval of the supervisor or higher-level staff. This Programmer may assist in the review and analysis of detailed program specifications, and in program design to meet changes in work processes.

The Computer Programmer III works independently under specified objectives; applies judgment in devising program logic and in selecting and adapting standard programming procedures, resolves problems and deviations according to established practices, and obtains advice where precedents are unclear or not available. This Worker, may guide or instruct lower level programmers; supervise technicians and others who assist in specific assignments, works on complex programs under close direction of higher level staff or supervisor, and may assist higher level staff by independently performing moderately complex tasks assigned, and performing complex tasks under close supervision. Work at a level above this is deemed Supervisory or Individual Contributor. Completed work is reviewed for conformance to standards, timeliness, and efficiency.

14074 COMPUTER PROGRAMMER IV

The Computer Programmer IV applies expertise in programming procedures to complex programs; recommends the redesign of programs, investigates and analyzes feasibility and program requirements, and develops programming specifications. Assigned programs typically affect a broad multi-user computer system which meets the data processing needs of a broad area (e.g., manufacturing, logistics planning, finance management, human resources, or material management) or a computer system for a project in engineering, research, accounting, statistics, etc. This Programmer plans the full range of programming actions to produce several interrelated but different products from numerous and diverse data elements, which are usually from different sources; solves difficult programming problems, and uses knowledge of pertinent system software, computer equipment, work processes, regulations, and management practices.

This Programmer performs such duties as: developing, modifying, and maintains complex programs; designs and implements the interrelations of files and records within programs which will effectively fit into the overall design of the project; works with problems or concepts and develops programs for the solution to major scientific computational problems requiring the analysis and development of logical or mathematical descriptions of functions to be programmed; and develops occasional special programs, e.g. a critical path analysis program to assist in managing a special project. This Worker tests, documents, and writes operating instructions for all work, confers with other EDP personnel to secure information, investigate and resolve problems, and coordinates work efforts.

In addition, this incumbent performs such programming analyses as: investigating the feasibility of alternate program design approaches to determine the best balanced solution, e.g., one that will best satisfy immediate user needs, facilitate subsequent modification, and conserve resources. Duties include the following: assisting user personnel in defining problems or needs, determining work organization on typical maintenance projects and smaller scale, working on limited new projects, the necessary files and records, and their interrelation with the program or working on large or more complicated projects, and participating as a team member along with other EDP personnel and users, holding responsibility for a portion of the project.

The Computer Programmer IV works independently under overall objectives and direction, apprising the supervisor about progress and unusual complications and modifying and adapting precedent solutions and proven approaches. Guidelines include constraints imposed by the related programs with which the incumbent's programs must be meshed. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. This Worker may function as team leader or supervise a few lower level programmers or technicians on assigned work.

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: Personal Computer Support Technician

GS Level Equivalent: GS-7

14160 PERSONAL COMPUTER SUPPORT TECHNICIAN

The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Recommend: Computer Systems training, education and/or experience

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: Paralegal/Legal Assistant I, II, III, IV

GS Level Equivalent: GS-5/7/9/11

30360 PARALEGAL/LEGAL ASSISTANT (Occupational Base)

The Paralegal/Legal Assistant performs a variety of legal assistance duties in an office providing legal assistance to attorneys or litigation teams. The Paralegal Assistant analyzes the legal impact of legislative developments and administrative and judicial decisions, opinions, determinations, and rulings, conducts research for the preparation of legal opinions on matters of interest; performs substantive legal analysis of requests for information under the provisions of various acts; or other similar legal support functions which require discretion and independent judgment in the application of specialized knowledge of laws, precedent decisions, regulations, agency policies, and judicial or administrative proceedings. Such knowledge is less than that represented by graduation from a recognized law school and may have been gained from formalized, professionally instructed agency, educational institution training, or from professionally supervised on-the-job training. While the paramount knowledge requirements of this occupational class are legal, some positions may also require a practical knowledge of subject matter areas related to the agency's substantive programs.

Recommend for Occupational Base: Associates degree or higher from an accredited institution and training and/or certification as a paralegal

30361 PARALEGAL/LEGAL ASSISTANT I

The Paralegal/Legal Assistant I works under close supervision with required assistance readily available. Persons in this position typically perform the following:

· Consult prescribed sources of information for facts relating to matters of interest to the program;

· Review documents to extract selected data and information relating to specific items;

· Review and summarize information in prescribed format on case precedent and decisions;

· Search and extract legal references in libraries and computer-data banks;

· Attend hearings or court appearances to become informed on administrative and/or court procedures and the status of cases, and where necessary, assist in the presentation of charts and other visual information.

30362 PARALEGAL/LEGAL ASSISTANT II

At this level, the Paralegal/Legal Assistant II exercises more independent judgment than at the level I position. In this capacity the incumbent:

· Reviews case materials to become familiar with questions under consideration;

· Searches for and summarizes relevant articles in trade magazines, law reviews, published studies, financial reports, and similar materials for use of attorneys in the preparation of opinions, briefs, and other legal documents;

· Prepares digests of selected decisions or opinions which incorporate legal references and analyses of precedents involved in areas of well-defined and settled points of law;

· Interviews potential witnesses and prepares summary interview reports for the attorney's review;

· Participates in pre-trial witness conferences, notes possible deficiencies in case materials (e.g., missing documents, conflicting statements) and additional issues or other questionable matters, and requests further investigation by other agency personnel to correct possible deficiencies or personally conducts limited investigations at the pre-trial stage;

· Prepares and organizes trial exhibits, as required, such as statistical charts and photographic exhibits;

· Verifies citations and legal references on prepared legal documents;

· Prepares summaries of testimony and depositions;

· Drafts and edits non-legal memoranda, research reports and correspondence relating to cases.

30363 PARALEGAL/LEGAL ASSISTANT III

At this level, the Paralegal/Legal Assistant III participates in the substantive development of cases. In this capacity, the incumbent performs the following:

· Analyzes and evaluates case files against litigation worthiness standards;

· Notes and corrects case file deficiencies (e.g., missing documents, inconsistent material, leads not investigated) before sending the case on to the concerned trial attorney;

· Reviews and analyzes available precedents relevant to cases under consideration for use in presenting case summaries to trial attorneys;

· Gathers, sorts, classifies, and interprets data to discover patterns of possible discriminatory activity;

· Interviews relevant personnel and potential witnesses to gather information;

· Reviews and analyzes relevant statistics;

· Performs statistical evaluations such as standard deviations, analyses of variance, means, modes, and ranges as supporting data for case litigation;

· Consults with statistical experts on reliability evaluations;

· May testify in court concerning relevant data.

30364 PARALEGAL/LEGAL ASSISTANT IV

At this level, the Paralegal/Legal Assistant IV assists in the evaluation, development, and litigation of cases. In this capacity, the incumbent performs the following duties:

· Examines and evaluates information in case files, for case litigation worthiness and appropriate titles of law;

· Determines the need for additional information, independent surveys, evidence, and witnesses, and plans a comprehensive approach to obtain this information;

· Through on-site visits, interviews, and review of records on operations, looks for and evaluates the relevance and worth of evidence;

· Selects, summarizes, and compiles comparative data to examine and evaluate respondent's deficiencies in order to provide evidence of illegal practices or patterns;

· Reviews economic trends and forecasts at the national and regional level to evaluate the impact of successful prosecution and potential remedial provisions of ongoing investigations and litigation;

· Identifies types of record keeping systems and types of records maintained which would be relevant. Gathers, sorts, and interprets data from various record systems including computer information systems;

· Interviews potential witnesses for information and prepares witnesses for court appearances;

· Develops statistics and tabulations, such as standard deviations, regression analyses, and weighting, to provide leads and supportive data for case litigation. Prepares charts, graphs, and tables to illustrate results;

· Analyzes data, develops recommendations and justifications for the attorney(s) who will take the matter to court. Continues to work with the attorney(s) during the progress of the case, obtaining and developing further evidence and exhibits, providing administrative assistance, and maintaining custody of exhibits, documents, and files;

· May appear in court as a witness to testify concerning exhibits prepared supporting plaintiff's case.

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: Loan Processing Assistant

GS Level Equivalent: GS-5/7

INTRODUCTION:

Serves as a Loan Processing Assistant performing a variety of quasi-professional duties necessary to the processing, servicing, liquidating, or other transactions for all types of SBA loans. Normal duties are performed without direct supervision. Guidelines consist of SBA policies, procedures, directives, and applicable legislation. Duties are designed to relieve Loan Specialists of a variety of technical and analytical duties.

DUTIES:

· Independently manages an assigned portfolio of loans and concentrates on loans delinquent for the purpose of securing payments to bring the loan current by making telephone call and writing collection letters to borrowers. Keeps loan specialists informed of borrower’s payment record referring delinquent loans over one hundred twenty days (12) for further action by loan officers. Prepares summary recommendation to supervisory or lead loan specialist for review or appropriate actions. Ensures all routine transactions requirements are accomplished for assigned loans.

· Spreads and analyzes borrower’s financial statements, compares with statements previously furnished to determine trends in financial condition and to determine compliance with loan terms and conditions, particularly with respect to salaries, whether pledged assets have been disposed of and whether additional assets have been acquired. Brings to the attention of the supervisory loan specialist and/or lead loan specialist any adverse change in financial condition or any serious violation of loan agreement.

· Prepares and analyzes information to develop transaction documents, such as the SBA Form 327, involving, for example, deferment of payments, extension of loan maturity, temporary increase/decrease of installment payments, charge off and referral to treasury, etc… This requires the ability to read and analyze financial statements to determine whether the borrower’s request should be approved or declined. In doubtful or more difficult cases, consults with lead loan specialists and possibly, a SBA supervisory loan specialist.

· Answers basic credit requests from individual borrowers, banks, and other financing agencies. This involves stating whether or not the loan is current, the original amount of the loan, the loan balance, and our experience with the borrower.

· Able to complete tasks related to loan administration such as loan collections, charging off loans, ordering lien searches, making minor modification to loans and transferring loans to and from liquidation status.

· Highly skilled in oral and written communication to extract needed information and to ensure effective response to SBA borrowers or stakeholders.

KNOWLEDGE:

· Comprehensive knowledge of the substantive programs of Small Business Administration and they relate to loan administration functions.

· Knowledge of duties, priorities, commitments, policies and goals of the office sufficient to perform assignments such as telephone requests and other inquiries.

· Practical knowledge of standard procedures in loan administration requiring extended experience to perform such work as preparation of the more routine modification of loan terms and conditions.

· Knowledge of financial statements, credit instruments, collateral documents and business terminology.

· Skill and ability to use calculator, typewriter and/or personal computer to complete forms, recurring reports and correspondence which is generated by job activity.

· Skill and ability to deal with situations on the telephone involving individuals who may not understand the Agency’s programs or who have complaints or grievances with the Agency.

· Judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adopt the guidelines in specific cases, may determine which of several established alternatives to use.

Recommended: Associates degree from an accredited institution

OFFICE OF FINANCIAL PROGRAM OPERATIONS

STAFF AUGMENTATION - SUPPORT SERVICES

POSITION DESCRIPTION: Attorney Advisor

GS Level Equivalent: GS-12/13

INTRODUCTION

This position serves as Attorney Advisor for the Small Business Administration under the general supervision of the Chief Center Counsel (the “CCC”); Independently plans, organizes, and completes legal assignments with moderate supervision; Provides legal advisory services and assistance for all functional programs and their operation within the Center; Competent in areas involving complex legal or factual issues with few legal precedents or guidelines; and must have knowledge of the nature and legal aspects of SBA programs, and a working knowledge and expertise in a large number of complex areas, e.g. creditor’s remedies and debtor’s rights, bankruptcy, secured and commercial transactions, environmental law, administrative law, procurement law, court procedures, real estate law, etc. which may affect small business, and a broad knowledge of Agency administrative policies and procedures.

DUTIES:

· Advises and assists the Center Director and program officials on legal matters related to loan administrative functions needing legal review, guaranty purchases, loan liquidation, including consideration of loan eligibility and size determinations, loan administration, franchise operations, liquidation and litigation administration, interagency affairs, and any other matters relating to SBA operations.

· Experience in loan processing, servicing, liquidation, purchasing and/or other loan administration functions.

· Preparation of contracts, assignments and other documents as necessary to properly protect the legal interests of SBA under law and regulations; review and approve all forms of negotiable instruments and/or related security documents submitted pursuant to the Uniform Commercial Code. Examines each loan document and renders an opinion, when required, that all documents have been received, examined and found to fully satisfy the conditions and requirements of a loan authorization, and that they have been properly executed and recorded, if required, to protect lien rights of SBA.

· Interpretation of the law relating to such matters as hypothecation of collateral; legal limitations upon authority of corporations, fiduciaries, partnerships, and others to incur liabilities and obligations as borrowers, guarantors, and sureties and to give security for such obligations; validity of titles of real estate, chattels, and intangible collateral, priority of liens and the possible legal consequences of any defects discovered; the possible effect of the U.S. Bankruptcy Code and/or state receivership law as against claims by trustee, third party creditors, stockholders or others that may be interested in obligations or securities held by SBA or participating banks regarding preferential treatment, ultra vires acts, or otherwise voidable acts of borrowers or other obligors; question of corporate structure and reorganization; the legal remedies and procedures available to SBA or participating banks, and the legal obligation of SBA or a participating bank for funds and property held by it as trustee or bailee for borrowers or others.

· Experience in interpreting and providing legal guidance on other loan administration functions needing a review by the Attorney Advisor.

· In-depth knowledge of the Bankruptcy Code and Rules, UCC Law and selected Federal and State Statutes.

· Knowledge of regulatory requirements of the SBA, the substantive programs and their functional responsibilities, commitments, goals, priorities, operating procedures of specific legal processing requirements and legal precedents.

· Knowledge of all available procedures in loan liquidation matters in order to advise on and perform complex liquidations and maximize recoveries from real estate and personal collateral properties.

· Knowledge of the substantive programs delivered by district offices and the functional differences, objectives, commitments, goals, priorities, operating procedures and legal processing requirements.

· Knowledge of Agency litigation activities, status of individual cases, steps necessary to resolve the legal issues and ability to prioritize.

· Skilled in evaluating proposed actions or actions already taken by managers and officials in the substantive areas discussed above, to evaluate legal risk and legal outcome, and determine the Agency’s strategic options.

· Skilled in establishing and maintaining effective working relationships with individuals or entities interested in or affected by Agency program activities, or whose functions affect those of the Agency, and creating meaningful communication between the Agency and such individuals or entities.

· Skilled in responding orally and in writing to questions or concerns regarding the Agency's functions or performance, to logically and effectively explain programs, functions and activities so as to provide an understanding of the Agency's efforts to public officials and members of the public.

· Skilled in evaluating the effectiveness of legal services as provided by Agency field legal personnel, analyzing feedback from the public and developing recommendations to improve the internal operation and enhance overall legal support.

· Skilled in monitoring and sharing with other Agency legal personnel, where appropriate, recent developments or precedents in the substantive areas discussed above.

· Ability to professionally resolve stressful situations in person or via telephone with individuals who may not comprehend the Agency’s policies, programs or requirements.

· Works independently in investigating the facts, searching legal precedents, defining the legal and factual issues, drafting the necessary legal documents and developing conclusions and recommendations.

· Completed work is normally assumed to be accurate with respect to legal citations, treatment of facts, and other aspects of technical treatment. However, all written work is subject to review for soundness of approach and argument, application of legal principles, and consistency with Agency policies, procedures and regulations.

· Versed in written and oral communication skills

· Must have legal competence in areas involving complex legal and factual issues with few legal precedents or guidelines.

· Assignments include planning, designing, executing and evaluating case work. This involves extensive legal research, the development of written materials conveying diverse legal information about the organization's programs.

· Experience in handling cases that involve complex and difficult legal and/or factual issues.

Individual must be a graduate of a school of law accredited by the American Bar Association and an active member in good standing of the bar of a state, territory of the United States, the District of Columbia, or the Commonwealth of Puerto Rico.

PROJECT MANAGER:

Contractor shall designate a Project Manager to oversee implementation and execution of the Contract and to serve as the Contractor’s primary point of contact with the SBA Contracting Officer’s Technical Representative (“COTR”). Contractor shall not bill SBA directly for the time and services of the Project Manager. The services of the Project Manager shall be considered a management function of the Contractor and shall be absorbed in the overall cost of general and administrative expenses. The Project Manager shall have comprehensive knowledge and experience in personnel services, contract administration, and customer relations.