SATPC0042129 Tab 04 5 SOW_Redacted.pdf

This is a Statement of Work for maintenance and support services for an EOS M100 system located at Marshall Space Flight Center in Huntsville, Alabama. The vendor must provide scheduled preventative maintenance visits, a hotline with 8-hour response time, and emergency support services. Hourly rates for service visits are to be reduced, and travel expenses are included. OEM-trained engineers must perform all repairs and maintenance to preserve equipment warranty.

The vendor must meet specific qualification criteria including demonstrated OEM training, proven track record servicing EOS M100 systems, telephone and email support capabilities for MSFC operators, call history tracking, one included preventative maintenance visit, reduced service visit rates, and a maximum response time of 24 hours or less. The service location is Marshall Space Flight Center, AL 35812, with a performance period of 12 calendar months beginning no later than 30 days after payment is completed.