SATPC0040331 Tab 04 4 SOW.pdf
PDF 80 KB Posted
- Solicitation number
- 80NSSC26924410Q
About this file
This is a Statement of Work for maintenance and support services of a Malvern Panalytical Empyrean XRD instrument (Serial Number 206771/DY1757) owned by NASA Glenn Research Center. The contractor shall provide emergency and scheduled maintenance to preserve the equipment's original performance, with coverage including all hardware purchased with the system except third-party items, consumables, computers, peripherals, and X-ray tubes.
The contractor must deliver unlimited labor for emergency visits, parts replacement, shipping, and telephone support during regular business hours (8:00 AM – 5:00 PM) at no additional cost. A minimum of one preventative maintenance visit shall be performed within the contract period. For equipment breakdowns that render the instrument inoperable, the contractor must respond within 48 hours during normal business hours following a service request from the Contracting Officer or Contracting Officer's Technical Representative (COTR). All services must be performed by factory-trained service engineers and shall include labor, travel, living expenses, and shipping costs. The Government may conduct basic maintenance and attempt simple repairs under telephone direction from the contractor, though the contractor retains final responsibility for successful repairs. Software and software upgrades are explicitly excluded from coverage.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| SATPC0040331 Tab 07 Capability Statement Commercial.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Statement of Work
The Contractor shall provide emergency and scheduled maintenance to preserve the original equipment performance of the Malvern Panalytical Empyrean (S/N 206771/DY1757) XRD instrument owned by the NASA Glenn Research Center. Coverage shall include all hardware purchased with the Empyrean except as excluded below. Coverage shall specifically include, but is not limited to:
Item and Serial Number
GONIOM AND IF 240 MM TT 206771.1
X-RAY LENS PFX 206771.7
SAMPLE CHANGER 45 POS. 206771.3
CHI-PHI-XYZ CRADLE 240MM 206771.6
SPINNER REFL-TRAN + SCI 206771.2
PROGRAMMABLE XY-PLATFORM 206771.5
ALIGNM CAMERA PACKAGE 206771.9
PFX IF PROG Z-ADJUSTMENT 206771.4
HEIGHT SENSOR 206771.10
PNEUM BEAM ATT NI EMPY 206771.8
BRAGG-BRENTANO HD CU 138
X-RAY MIRROR CU MPD PFX P280
GALIPIX3D DETECTOR 1065
Empyrean 206771
HTK 2000N W + Z-STAGE 206771.13
HIGH-VACUUM EQUIPMENT 206771.14
BRAGG-BRENTANO HD Co F178 Co FOC MIRROR MO 240MM USE 9430 031 52651 EM18 Mo CHILLER WATER CLD LX2-W2 with M115 Acces HB31457
HTK1200N SPIN + Z-STAGE 206771.12
The Contractor agrees to provide unlimited labor (emergency visits), parts, shipping, and telephone support. Software and software upgrades are not covered under the Service Agreement. A minimum of one preventative maintenance visit shall be performed within the contract period.
Modifications, repairs, and/or adjustments shall be made to correct deviations from the manufacturer’s stated performance when necessary due to normal usage in accordance with the manufacturer’s instructions. The Contractor shall exchange or modify components when in the best interest of the Government and approved by the Contracting Officer or Contracting Officer's Technical Representative
(COTR).
In addition to the regularly scheduled maintenance visit, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support at no additional cost during regular business hours (8:00am - 5:00 pm). In the case of breakdowns making the instruments inoperable, the Contractor shall respond within 48 hours during normal business hours after the request for service from the Contracting Officer or Contracting Officer's Technical Representative (COTR).
The Government may conduct basic maintenance. Also, the Government may choose to attempt simple adjustments or repairs under telephone direction by the Contractor when it is in the Government's best interest to quickly correct problems; however successful repairs remain the Contractor's final responsibility.
All services shall be performed by factory-trained service engineers.
Service shall include, labor, travel, living expenses, shipping costs, and replacement of all defective components with exception of those listed below.
All third-party items not specifically identified above, consumables, computers and peripherals, and X-ray tubes need not be covered by the service contract.
File details come from the government source that posted it. Updated .