SATPC0038911 Tab 04 4 SOW..pdf

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Bruker NEO NMR service agreement renewal
Solicitation number
80NSSC25908190Q
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This Statement of Work (SOW) details a maintenance and service agreement for a Bruker Biospin NEO Console 400 MHz Nuclear Magnetic Resonance (NMR) Spectrometer located in the Advanced and Processing Branch (AMPB) of the Research and Technology Directorate (RTD). The annual service agreement covers full console service, including the workstation and magnet, with comprehensive maintenance to ensure optimal instrument performance for researchers characterizing organic molecules and polymers.

The maintenance service includes complete repair coverage, with all parts, site visits, labor, and travel costs related to hardware failures and planned maintenance. Key service components involve operation qualification to minimize downtime, remote system support by a Bruker-trained service engineer using secure connections like WebEx or TeamViewer, and keeping software and data systems up-to-date and fully optimized. The contractor will provide a detailed report after each maintenance visit documenting all services and repairs performed. This appears to be a sole-source requirement for NASA's Shared Services Center, focusing on maintaining critical scientific research equipment.

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STATEMENT OF WORK

1.0 Introduction/Background: Maintenance and service agreement for full console service for Bruker Biospin NEO Console [400 MHz Nuclear Magnetic Resonance Spectrometer (NMR)] in the Advanced and Processing Branch (AMPB), Research and Technology Directorate (RTD). The 400 MHz NEO Nuclear Magnetic Resonance Spectrometer is an analytical instrument used for structure determination of organic molecules and polymers developed in AMPB. The Bruker Biospin NEO Console and Magnet requires annual maintenance.

2.0 Scope of Work: Maintenance service agreement for full console service for Bruker Biospin 400 MHZ NEO Console, Workstation, and Magnet Support.

3.0 Objectives: AMPB’s Bruker Biospin 400 MHZ NEO NMR Spectrometer is in need of preventative maintenance and periodic servicing. The Bruker Biospin MHZ NEO NMR Spectrometer needs periodic servicing to maintain the instrument efficiency and operation at optimum level. The Bruker Biospin 400 MHZ NEO NMR Spectrometer is used by many of the researchers in AMPB for characterization of newly developed organic molecules and polymers. To insure the most accurate, reliable, publishable, and reproducible data, Bruker Biospin 400 MHZ NEO NMR Spectrometer needs to be serviced annually.

4.0 Description of the Work/Contractor Tasks: The maintenance and full coverage service agreement includes any repair needed to get the system back up and running.

Covered by the agreement are all parts, site visits and labor & travel costs related to hardware failure, planned maintenance and operation qualification to ensure smooth running with minimal downtime, support of the system by Bruker trained service engineer through a secure remote connection, (e.g., WebEx (TM) or TeamViewer (TM)) software and data system up-to-date and fully optimized. Additional service options available.

5.0 Deliverables: Deliverables provided as a result of the maintenance and full coverage service agreement includes any repair needed to get the system back up and running; all parts, site visits and labor & travel costs related to hardware failure, planned maintenance and operation qualification to ensure smooth running with minimal downtime, support of the system by Bruker trained service engineer through a secure remote connection, (e.g., WebEx (TM) or TeamViewer (TM)) software and data system up-to-date and fully optimized. A report will be provided after each maintenance visit of all services and repairs provided.

Other Considerations

Applicable Documents/Background: None

Milestones: N/A

Government-furnished property - None

Government-furnished information - None

File details come from the government source that posted it. Updated .