SAQMMA16R0222_Attachment_C_TORP_2-MobileServices.pdf

U.S. Department of State Task Order 2: Mobile Phone Services

Mission Canada SAQMMA-16-F-XXXX

TASK ORDER REQUEST FOR PROPOSAL (TORP) FOR TASK ORDER 2

U.S. Mission Canada

Contract #: SAQMMA-16-D-XXXX

Task Order #: SAQMMA-16-F-XXXX

Contents

Section - 1 Schedule

1.1 Background

1.2 Task Order contract type

1.3 Period of Performance

1.4 Place of Performance

1.5 Pricing

1.6 Statement of Work

1.6.1 Smartphone Mobile Communication Plan:

1.6.2 Mobile Phone Service Plan

1.6.3 Data-Only packages for tablet-type devices

1.6.4 Calls within Canada

1.6.5 International Calls

1.6.6 International Roaming

1.6.7 Data Services

1.6.8 SMS Messaging

1.6.9 Voice Mail

1.6.10 Permits

1.6.11 Transition Strategy

1.6.12 Future Enhancements and Additions

1.6.13 Quality Assurance Plan (QAP)

1.6.14 Special Short Term Promotion

1.6.15 Survivability and Recovery

Section - 2 Contract Clauses

Section - 3 Solicitation Provisions

3.1 Instructions for Proposal Submission

3.1.1 Time, Place and Submission of Offer

3.1.2 Proposal Validity Period

3.1.3 Proposal Instructions

Section - 4 Evaluation Criteria

Attachments A – Pricing Tables

Section - 1 Schedule

1.1 Background

This Task Order Request for Proposal (TORP) is made under the IDIQ contract SAQMMA-

16-D-XXXX which provides telecommunications services to Mission Canada. Any Task

Order (TO) resulting from this TORP is subject to the terms and conditions of the IDIQ contract. In the event of conflict between a task order and the contract, the contract shall control.

1.2 Task Order contract type

The task order awarded from this TORP will be a fixed price task order which includes firm fixed unit prices.

1.3 Period of Performance

Base Period: TBD at time of TO award

Option Period 1: Ending 12 months from the completion of the Base Period

Option Period 2: Ending 12 months from the completion of the Option Period 1

Option Period 3: Ending 12 months from the completion of the Option Period 2

Option Period 4: Ending 12 months from the completion of the Option Period 3

1.4 Place of Performance

The Contractor must provide mobile telephone services to multiple sites in Canada (Ottawa, Vancouver, Calgary, Winnipeg, Toronto, Montreal, Quebec City, and Halifax hereinafter referred to collectively as U.S. Mission Canada.

1.5 Pricing

The ceiling or Not to Exceed (NTE) price for Task Order 2, exclusive of options, is shown in

Table 1 below.

Table 1 – Task Order Ceiling Prices

Performance Period Price

Base Period: $ to be completed at time of award

Option Period 1: $

Option Period 2: $

Option Period 3: $

Option Period 4: $

TOTAL $

See Attachment A – Pricing Tables for details of Task Order 2 ceiling prices.

1.6 Statement of Work

The Contractor must provide mobile telephones services for the U.S. Mission Canada. The

Contractor must ensure that 4G/LTE mobile service is the priority service whenever available. Any telephone numbers activated under this task order cannot be ported or transferred to any external organization or entity outside the U.S. Government for a minimum of 12 months from date of cancellation of service. Wherever 4G/LTE mobile telephone services are not available, the Contractor must support 3G and 2G mobile service.

The Contractor must ensure that the connection through its network is of the highest quality possible and must be uninterrupted, clear and with no static. Network problems must be remedied immediately, and the COR must be immediately informed of any problems, and their resolution.

Minimum mobile telephone service requirements shall include:

1.6.1 Smartphone Mobile Communication Plan:

Smartphone Mobile service plans must support a variety of smartphone devices including Blackberry, iPhone and Android devices.

Unlimited voice calls originating in Canada to the 50 United States and Canada with no roaming or long distance fees

Voice calls originating in the 50 United States to Canada or the 50 United States – minimum of 1000 minutes per subscriber line per month, with no roaming or long distance fees

International long distance (excluding the 50 United States) – Ability to pre-purchase cost-definite add-on packages of minutes for international calls originating in Canada

International roaming (excluding the 50 United States) – Ability to pre-purchase cost definite add-on packages for voice/SMS and data for locations outside Canada and the 50 United States

Mobile data – minimum of two gigabytes of data per subscriber line per month for use in Canada and the 50 United States without incurring any roaming charges.

Ability to pre-purchase month-to-month add-on data plans for users who need more than the offered package.

SMS/MMS messaging – unlimited messages while in Canada to U.S. or Canadian phones. Minimum of 1000 SMS/MMS messages while in the U.S. to Canadian or

U.S. phones

Caller ID with name display

Ability to port existing telephone numbers

Full Blackberry device support, including full integration with Blackberry Enterprise

Server, shall be included in the price of the plan

Provider’s network must support UMTS bands 2 and 5 (850/1900 MHz) and LTE bands 4, 7 and 17 to ensure compatibility with existing equipment

Voice Mail

Ability to add data add-on packages to service plans that have reached the data ceiling cap for a specific service plan. Vendor shall provide data add-on packages for 1GB, 5GB and 10GB.

Ability to send SMS text notifications to end users when voice and/or data usage has reached 75% of the subscribed service plan and again when the end user has reached

100% of the subscribed service plan.

Ability to block services in excess of the service plan usage caps or a pre-purchased add-on plan

1.6.2 Mobile Phone Service Plan

Unlimited voice calls originating in Canada to the 50 United States and Canada with no roaming or long distance fees

Voice calls originating in the 50 United States to Canada or the 50 United States – minimum of 1000 minutes per subscriber line per month, with no roaming or long distance fees

International long distance (excluding the 50 United States) – Ability to pre-purchase cost-definite add-on packages of minutes for international calls originating in Canada

International roaming (excluding the 50 United States) – Ability to pre-purchase cost definite add-on packages for voice/SMS and data for locations outside Canada and the 50 United States

SMS/MMS messaging – unlimited while in Canada to U.S. or Canadian phones.

Minimum of 1000 SMS/MMS messages while in the U.S. to Canadian or U.S. phones

Caller ID with name display

Ability to port existing telephone numbers

Provider’s network must support UMTS bands 2 and 5 (850/1900 MHz) and LTE frequencies of 700 MHz and 1700 MHz to ensure compatibility with existing equipment

Voice Mail

Ability to block services in excess of the service plan usage caps or a pre-purchased add-on plan

1.6.3 Data-Only packages for tablet-type devices

Minimum of two gigabytes of data for use in Canada and the 50 United States without roaming charges.

Ability to block services in excess of the service plan usage caps or a pre-purchased add-on plan.

1.6.4 Calls within Canada

The Contractor must ensure on a 24-hour basis for all local network coverage around Canada with special consideration to all urban areas and main traffic routes.

1.6.5 International Calls

The Contractor must ensure on a 24-hour basis international connectivity with the USA, all

European countries and all other world- wide countries that telephone services are available.

1.6.6 International Roaming

The Contractor must provide as extensive international roaming connectivity as possible, with special interest of the Government for roaming within all world-wide countries including USA

1.6.7 Data Services

The Contractor must provide data services and unrestricted access to all data services at the highest speed possible.

The Contractor must send automatic notices (most commonly via SMS text messages) to a specific mobile number when that plan has reached the 50% data usage mark and the 80% data usage mark.

1.6.8 SMS Messaging

The Contractor must provide access to around the clock SMS messaging.

1.6.9 Voice Mail

The Contractor must provide Voice Mail services in English and French. Voice Mail Box must be prepared for each number separately.

1.6.10 Permits

Without additional cost to the Government, the Contractor must obtain all permits, licenses, and appointments required for the work under this task order. The Contractor must obtain these permits, licenses, and appointments in compliance with applicable Canadian laws.

1.6.11 Transition Strategy

The contractor must complete the entire transition within 90 days after the award of the Task

Order for mobile services.

1.6.11.1 Implementation Planning

The Contractor must develop and deliver an implementation plan for Mission Canada mobile services within 30 days of award of this Task Order. The implementation plan must include the transition strategy. The following critical aspects shall be taken into account and provided to the U.S. Government within implementation plan:

Delivery and activation of SIM Cards, using current mobile telephone numbers. The

Contractor shall indicate the date and time when the transfer of mobile services to the new SIM card will be completed.

Mobile hardware compatibility check with existing mobile devices in use throughout

Mission Canada.

Ensure porting of existing mobile telephone numbers.

Establishment of a departmentally structured invoicing center, which shall group users of mobile services according to Government requirements and include proper end-user identifiers on invoices. The end user identifiers will be provided by the

Government, but shall be pre-configured by the prospective Contractor.

Transfer of existing mobile services to new service plans.

1.6.12 Future Enhancements and Additions

The Government may request future enhancements and additions to mobile services. Such future enhancements may include adding new types of mobile services plans or modifying existing service plans.

1.6.13 Quality Assurance Plan (QAP)

The QAP plan is a set of processes to measure and assure the quality of contractor performance. The QAP provides the method for the Contracting Officer’s Representative

(COR) and Government Technical Monitor (GTM) to monitor and evaluate contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting

Officer of unsatisfactory performance. The Contractor, not the Government, is responsible for performance management and quality control to meet the terms of service.

1.6.13.1 Quality of Service (QOS)

The Contractor must meet or exceed industry standard metrics for coverage; accessibility

(includes Grade of Service, and the audio quality. The following tools shall be used to assess the mobile network to determine if it delivers the quality that the Contractor has been required to target for this QoS measurement:

Protocol analysers

Drive tests

Customer complaints

An acceptable Grade of Service (GoS) is 0.02. GoS is measured by evaluating traffic carried, traffic offered and calculating the traffic blocked and lost. The proportion of lost calls is the measure of GoS.

1.6.13.2 Performance

The Contractor shall provide the U.S. Government with monthly performance and utilization reports. The Contractor shall provide active mobile network monitoring and offer advice to the U.S. Government of any network outages in any of the geographic regions where the U.S.

Embassy and its consulates are located. The U.S. Government requires monthly usage reports organized by geographic location, agency and end user/device.

SURVEILLANCE: The COR will receive and document all complaints from government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

STANDARD: The performance standard is that the Government receives no more than one

(1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting Officer may take appropriate action if any of the services fail to meet the standard.

1.6.13.3 Procedures

The quality assurance procedures are meant to provide the Contractor immediate, actionable feedback to focus Contractor attention to defect prevention and to ensure successful performance of the Task Order requirements. If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they will contact the COR. The COR will complete appropriate documentation to record the complaint. If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the complaint for his/her files. If the

COR determines the complaint is valid, the COR will, as a minimum, orally inform the

Contractor and give the Contractor time to correct the defect, if additional time is available.

The COR will determine how much time to remedy a complaint is reasonable. The COR will consider complaints as resolved unless notified otherwise by the complainant.

If the Contractor disagrees with the complaint after investigation and challenges the validity of the complaint, the Contractor must notify the COR. The COR will review the matter to determine the validity of the complaint.

Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR may contact the Contracting Officer for appropriate action.

1.6.13.4 Mobile Network Downtime and Credits

Credits shall be assessed against the Contractor in those instances where the mobile (cellular) network during any given month or year fails to achieve and sustain the minimum acceptance standard.

1.6.13.4.1 Definitions

NETWORK AVAILABILITY ACCEPTANCE LEVEL: Yearly Mobile Network

Availability Acceptance Level is computed by 365 calendar days times 24 (hours per day) times 99.5% minimum acceptance standard equals 8,716.20 hours annum. (365 x 24 – 8760 x 99.5% = 8,716.20). Monthly Mobile Network Availability is computed by the calendar days per month times 24 (hours per day) times 99.5% acceptance level (example: 31 x 24 =

744 x 99.5% = 740.28).

DOWNTIME: That period of time when the mobile network becomes non-operational or unusable for communication of transfer of data or failure to meet the minimum acceptance standard. The maximum cumulative annual downtime that shall be acceptable for corrective or preventative maintenance is 43.80 hours (8760 x .5%). The maximum cumulative monthly downtime that shall be acceptable for corrective or preventative maintenance shall be .5% of the total available hours for the month (example: 31 x 24 = 744 x .5% = 3.72).

PERIOD OF DOWNTIME: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the mobile network availability is returned into service by the Government.

DOWNTIME CREDITS: Monetary value returned to the Government for failure to meet the mobile network availability requirements. Downtime Credits shall be assessed based on cumulative downtime with the minimum assessment being one hour. There are two (2) situations when mobile network Downtime Credits can be accumulated:

Below Availability Level, Extended Downtime.

1.6.13.4.2 Credit for Mobile Network Downtime by Situation

BELOW AVAILABILITY LEVEL: If the downtime accumulated for the mobile network availability adds up to 43.80 (8760 x .5%) cumulative hours or more during any one year

(365 calendar days) or depending on the number of hours for the month (example: 31 calendar day month), the Contractor shall grant a hourly credit to the U.S. Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

EXTENDED DOWNTIME CREDIT(S): Cumulative downtime of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standard for the hourly rate up to 12 hours; however, between 12 and 24 hours, the credit shall be assessed at the daily rate.

1.6.13.4.3 Exceptions to Accumulation of Downtime

Accumulation of mobile network availability downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions:

When the failure to perform arises out of causes beyond the control and without the fault or negligence by the Contractor or Subcontractor.

Malfunction of equipment, frequency fading and interference, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Subcontractor. The

Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceed 45 minutes.

The Contracting Officer will make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

1.6.13.4.4 Payment Reduction for Downtime Credits

When Circuit Downtime Credit(s) is due to the U.S. Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued.

1.6.13.5 Trouble Escalation Procedure

U.S. Mission Canada will refer problems to the Contractor and obtain the name of the

Contractor test person and a Contractor ticket number, and record this information on the

U.S. Mission Canada’s Remedy Ticket.

After the trouble call has been referred to the Contractor for two (2) hours, U.S. Mission

Canada will call the Contractor again for an update on the current trouble. Record the

Contractor’s response, the name of the Contractor’s representative, and the Contractor ticket number on the Remedy Ticket.

After the trouble ticket has been referred to the Contractor for four (4) hours, U.S. Mission

Canada will call the Contractor again for an update on the current status. If the Contractor’s response is not satisfactory, U.S. Mission Canada will escalate the trouble ticket to the

Contractor’s management. Record the Contractor’s response, the name of the Contractor’s representative, and the Contractor ticket number on the Remedy Ticket.

After the trouble ticket has been referred to the Contractor for six (6) hours, U.S. Mission

Canada will escalate the trouble ticket to the Contractor’s senior management. Record the

Contractor’s response, the name of the Contractor’s representative, and the Contractor ticket number on the Remedy Ticket. Also, advise the COR and Contracting Officer that the

Contractor is not meeting the performance standards set forth in the task order.

U.S. Mission Canada will continue to request status updates from the Contractor for the remainder of the outage or until a solid loop from the Contractor’s distant end location is received.

1.6.14 Special Short Term Promotion

The Contractor shall offer U.S. Mission Canada the option to take advantage of any promotional programs that it offers and that are suited for use by U.S. Mission Canada staff.

The Contracting Officer will notify the Contractor if the promotion program will be accepted.

1.6.15 Survivability and Recovery

The Contractor shall have a working system of survivability of the network in case of emergency and serious disaster when all net- works may be jammed or when parts of the network are destroyed. The Contractor shall have a recovery plan in place that shall deal with such occurrences.

Section - 2 Contract Clauses

This Task Order is awarded under the terms and condition of the IDIQ contract SAQMMA-

16-D-00XX. This task order incorporates all terms and conditions in the IDIQ contract unless otherwise noted in the task order.

Section - 3 Solicitation Provisions

3.1 Instructions for Proposal Submission

The Contractor must submit all information requested in the TORP. The Government reserves the right to eliminate from the competition any proposal that fails to include all information requested in the TORP.

The Government will not pay for any proposal costs incurred by the Contractor or any costs attributed to the proposal.

3.1.1 Time, Place and Submission of Offer

The Contractor shall assume the full and total responsibility of insuring that the proposal is received by 5:00PM (Eastern, UTC-5) on18 April 2016. Proposals must be submitted electronically to:

U.S. Department of State

Todd Paynter, PaynterMT@state.gov

David Ziemba, ZiembaDE@state.gov

One of the individuals listed above will send out confirmations of receipt.

3.1.2 Proposal Validity Period

All proposals shall be valid for a minimum of 180 calendar days from the closing date for this TORP.

3.1.3 Proposal Instructions

The following table summarizes instructions for preparing the technical proposal and the cost proposal.

Volume Volume Title Page Limitation Content

1 TO 2 Technical Proposal No limitation See 3.1.3.2

2 TO 2 Price Proposal No limitation See 3.1.3.3

Use the following guidance when preparing proposals:

Margins – 1-inch margins on all sides.

Orientation – Portrait. Diagrams, tables, graphs and worksheets may use landscape orientation if appropriate.

Page Size – Letter (8.5 X 11). Diagrams, tables, graphs and worksheets – may use page size appropriate to view proposal information (i.e. readable at 100% Zoom of the software application.

Columns – One

Font and Font Size – Times New Roman, 12 point font size. Diagrams, tables, graphs and worksheets – may use Arial font, no smaller than 10 point font size.

mailto:LloydAJ@state.gov mailto:ZiembaDE@state.gov

Headers and Footers – Footers must include the company name (left justified) and the page number (right justified) on each page.

3.1.3.1 Cover Letter

The cover letter shall contain no pricing information.

A signed and dated cover letter must be included with each volume of the proposal. The cover letter shall include the following:

Title of Acquisition (i.e. Task Order 2 – Mobile Phone Services)

TORP number (i.e. SAQMMA-16-F-XXXX)

Issuance Date of TORP

DOS issuing office, location, and contact person

Closing date and time of TORP (for submission of proposals)

Contractor’s Dun & Bradstreet (DUNS) Number, name, address (street, city, state, zip) of offeror

Proposal file type (Technical or Price)

The signature of the official authorized to bind the company to a contract.

An executive summary of the Contractor’s proposal. Technical information provided in the cover letter will simply be provided as an overview and will not be used during the evaluation.

A definitive statement from the offeror as whether or not any exceptions were taken to any of the terms and conditions contained in the solicitation or assumptions were made concerning the technical or pricing portions of this solicitation. All exceptions and assumptions will be briefly listed with location information of where they are found in the proposal. Failure to identify assumptions and exceptions fully and up front in the cover letter, especially as they affect technical approach, management, and/or pricing, will make the proposal determined unacceptable. The penalty for making false statements is prescribed in 18 USC 1001. Failure to furnish current and complete information requested may cause a proposal to be determined unacceptable.

3.1.3.2 Technical Proposal

The Technical proposal has no page limitation. The Technical proposal shall include the following sections.

1) Cover Letter

2) Copy of Contractor’s standard commercial contract

3) Copy of Contractor’s standard commercial service level agreements for the products and services offered.

4) Copy of oral presentation materials (PowerPoint, etc.).

Oral presentation materials shall not be revised or supplemented for the oral presentation, unless requested by the Government.

3.1.3.3 Price Proposal

The Price Proposal has no page limitation. The Price Proposal shall include the following sections.

1) Cover Letter

2) SF 1449 document (completed and signed)

3) Acknowledgement of all amendments

4) Pricing Tables (Attachment A to the TORP)

5) Copy of Contractor’s standard commercial contract contract terms and conditions for the products and services being offered.

6) Copy of Contractor’s standard commercial service level agreements for the products and services offered.

7) Copy of Contractor’s standard commercial price list for the products and services being offered

3.1.3.3.1 Pricing Tables

See Attachment A to the TO 2 for Pricing Tables.

The Offeror shall complete Pricing Table 1: Prices by inserting Not-to-Exceed (NTE) prices for each Contract Line Items offered. The NTE prices must include all costs, profit and fees

(inclusive of all direct costs, indirect costs, and profit/fee) to provide the product/services.

The NTE prices shall be in Canadian Dollars and shall include Value Added Tax (VAT).

The Contractor shall identify, in the Pricing Table, the Contract Line Items subject to VAT or local Canadian Government controlled fees.

3.1.3.4 Oral Presentation

Contractor must make an oral presentation of their technical proposal to the Government.

Pre-recorded audio and/or videotaped presentations are not considered oral presentations and are not permitted. The oral presentation will be conducted to facilitate the Government’s evaluation of the Contractor’s proposal. The oral presentation must provide information for the Government to determine if the proposal is technically acceptable.

Oral statements made in oral presentations are not binding. If the oral presentation includes information that the Contractor intends to have included in the task order, the information must be put in writing.

The Contractor shall make their oral presentation in accordance with the instructions contained herein and any additional instructions that the contracting officer may provide.

Oral presentations will be scheduled solely at the contracting officer’s discretion. The contracting officer will notify each Contractor no less than three (3) days in advance of the scheduled date, time and location of their oral presentation. The order in which Contractors will make their oral presentations will be determined by a random drawing by the contracting officer after receipt of proposals. Once notified of their scheduled presentation date and time, Contractors shall conduct their presentations on the scheduled date and time. Requests to reschedule will not be entertained.

Oral presentations will take place in one of the conference rooms in US Embassy Ottawa, or a conference room to be identified. Conference rooms consist primarily of a conference table encircled by chairs. Chairs are also available around the perimeter of the room. Outlets for laptops and other electronic devices are available. The Embassy will not provide any equipment. Therefore, the Contractor shall provide any equipment necessary for the presentation (e.g., laptop, projector, and screen). Connection to the DoS networks is not permitted. Contractor may view the rooms in advance of their presentation by scheduling an appointment with the contracting officer. Such appointments must be scheduled no later than the day before a Contractor’s scheduled oral presentation and shall not interfere with a presentation in progress.

Oral presentations via teleconference or video teleconference may be authorized by the

Contracting Officer upon request from the Contractor.

The Government may videotape or audio record the Contractor’s oral presentation to provide a recorded basis for evaluation of the presentation.

The oral presentation must provide a good explanation of:

Proposed solution for TO2 requirements

Proposed Management Plan for TO2

Exceptions to terms and conditions of TO2

After completion of the Oral Presentation, the Government may request clarification of any of the points addressed which are unclear and may ask for elaboration by the contractor on any point which was not adequately supported. Any such interchange between the contractor and the Government will be for clarification only and will not constitute discussions.

Cost/price information (including subcontract dollars) shall not be presented or discussed during the Oral Presentation.

The contracting officer will instruct the Contractor when to start its presentation, keep time, and stop the presentation at the end of the allotted time for each part of the presentation, whether or not the Contractor is finished. The total duration of the oral presentation will be no longer than 2 hours 15 minutes. The Government will have 5 minutes for introductions and reading of the oral presentation ground rules. The Contractor shall have one (1) hour to address the task order requirements in Sections 1 and 2. The presentation will be followed by up to thirty (30) minute break for Government caucus, up to thirty (30) minutes for the

Government to seek clarification of the oral presentation, and ten (10) minutes for audio/video taping verifications.

Contractors may bring no more than six (6) representatives to the oral presentation, one of which shall be the proposed Project Manager. The Contractor’s Project Manager shall lead the presentation. However, the Contractor is encouraged to have other members of the team participate in the presentation. A list of the attendee names, position titles, and companies shall be provided to the contracting officer 24 hours in advance of the Contractor’s scheduled oral presentation.

Section - 4 Evaluation Criteria

Award will be made to the Contractor offering the lowest priced, technically acceptable offer.

The lowest price will be determined by multiplying the offered prices times the estimated quantities in the Pricing Tables (Attachment A), and arriving at a grand total, including all options.

Technical acceptability will be determined by assessing the compliance of the Contractor’s proposed solution with the technical requirements of the RFP. See paragraph 1.6 et seq for technical requirements. The assessment will be based on the Contractor’s oral presentation.

The Government reserves the right to reject proposals that are unreasonably low or unreasonably high in price.

Attachments A – Pricing Tables

See Excel Spreadsheets