RFP_SAQMMA15R0191.pdf

SOLICITATION, OFFER, AND AWARD

1. THIS CONTRACT IS A RATED ORDER UNDER DPAS (15 CFR

700)

RATING

2. CONTRACT NUMBER 3. SOLICITATION NUMBER

SAQMMA15R0191 SEALED BID (IFB)

X NEGOTIATED (RFP)

4. TYPE OF SOLICITATION 5. DATE ISSUED

06/03/2015

6. REQUISITION/PURCHASE NUMBER

CODE: LMAQM

OFFICE OF ACQUISITION MANAGEMENT (A/LM/AQM)

PO BOX 9115, ROSSLYN STATION

US DEPARTMENT OF STATE

ARLINGTON, VA 22219

7. ISSUED BY

OFFICE OF ACQUISITION MANAGEMENT (A/LM/AQM)

PO BOX 9115, ROSSLYN STATION

US DEPARTMENT OF STATE

ARLINGTON, VA 22219

8. ADDRESS OFFER TO (If other than Item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

9. Sealed offers in original and ____ copies for furnishing the supplies or services in the Schedule will be received at the place specified in item 8, or if handcarried, in the depository located in ____ until

____ local time ____

10. FOR

INFORMATION

E-MAIL:

A. NAME

Deborah Carey 703-875-4229

B. TELEPHONE (NO COLLECT

CALLS)

C. E-MAIL ADDRESS

careyda@state.gov

11. TABLE OF CONTENTS (See Table of Contents on page 2)

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - SCHEDULE PART II - CONTRACT CLAUSES

A SOLICITATION/CONTRACT FORM X I CONTRACT CLAUSES 51

X B SUPPLIES OR SERVICES AND PRICES/COSTS 5 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

X C DESCRIPTION/SPECS./WORK STATEMENT 8 X J LIST OF ATTACHMENTS 73

X D PACKAGING AND MARKING 31 PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 32 X K REPRESENTATIONS CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

X F DELIVERIES OR PERFORMANCE 34

X L INSTRS., CONDS., AND NOTICES TO OFFERORS 85X G CONTRACT ADMINISTRATION DATA 39

X M EVALUATION FACTORS FOR AWARD 105X H SPECIAL CONTRACT REQUIREMENTS 43

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

In compliance with the above, the undersigned agrees, if this offer is accepted within __________ calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

12.

13. DISCOUNT FOR PROMPT PAYMENT (See Section I, Clause No.

52.232-8)

10 CALENDAR DAYS(%)

0.00 %

20 CALENDAR DAYS(%)

0.00 %

30 CALENDAR DAYS(%)

0.00 %

0 CALENDER DAYS(%)

0.00 %

14. ACKNOWLEDGEMENT OF AMENDMENTS (The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS OF

OFFEROR

CONTACT: DUNS: 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER (Type or Print)

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS IS DIFFERENT FROM

ABOVE - ENTER SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c) ( )

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION: 23. SUBMIT INVOICES TO ADDRESS SHOWN IN (4 copies unless otherwise specified)

ITEM

CODE:24. ADMINISTERED BY (if other than Item 7) CODE: RMGFO

GLOBAL FINANCIAL SERVICES CENTER, CHARLESTON, SOUTH CAROLINA

PO BOX 150008; Fax To: 1-866-483-3436

ATTN: OFFICE OF CLAIMS

CHARLESTON, SC 29415-5008

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

Vince J. Chaverini, Jr

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA 28. DATE

06/03/2015

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

SAQMMA15R0191

Table of Contents

Section Description Page Number

B Supplies or Services and Prices/Costs B.1 "Supplies or Services and Prices for Passport Supply Management Services"

C Descriptions/Specifications/Statement of Work C.1 "Performance Work Statement; Passport Supply Management Services"

D Packaging and Marking D.1 "Packaging and Marking for Passport Supply Management Services"

E Inspection and Acceptance 52.246-2 Inspection of Supplies - Fixed-Price (Aug 1996) 52.246-4 Inspection of Services - Fixed-Price (Aug 1996) 52.246-6 Inspection - Time-and-Material and Labor-Hour (May 2001) 52.246-16 Responsibility for Supplies (Apr 1984) E.1 "Inspection and Acceptance for Passport Supply Management Services"

F Deliveries or Performance 52.242-15 Stop-Work Order (Aug 1989) 52.242-17 Government Delay of Work (Apr 1984) F.1 "Deliveries or Performance for Passport Supply Management Services"

G Contract Administration Data

652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999)

G.1 "Contract Administration Data for Passport Supply Management Services"

H Special Contract Requirements

652.239-71 SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY

RESOURCES (SEP 2007)

H.1 "Special Contract Requirements for Passport Supply Management Services"

I Contract Clauses 52.215-22 Limitations on Pass-Through Charges - Identification of Subcontract Effort (Oct 2009) 52.203-3 Gratuities (Apr 1984) 52.203-5 Covenant Against Contingent Fees (May 2014) 52.203-6 Restrictions On Subcontractor Sales To The Government (Sept 2006) 52.203-7 Anti-Kickback Procedures (May 2014) 52.203-8 Cancellation, Rescission, and Recovery of Funds for Illegal or Improper Activity (May 2014) 52.203-10 Price or Fee Adjustment for Illegal or Improper Activity (May 2014) 52.203-12 Limitation On Payments To Influence Certain Federal Transactions (Oct 2010) 52.203-13 Contractor Code of Business Ethics and Conduct (Apr 2010) 52.203-16 Preventing Personal Conflicts of Interest (Dec 2011) 52.203-17 Contractor Employee Whistleblower Rights and Requirement To Inform Employees of Whistleblower Rights (Apr 2014) 52.204-4 Printed or Copied Double-Sided on Postconsumer Fiber Content Paper (May 2011) 52.204-9 Personal Identity Verification of Contractor Personnel (Jan 2011) 52.204-12 Data Universal Numbering System Number Maintenance (Dec 2012) 52.204-13 System for Award Management Maintenance (JUL 2013) 52.209-6 Protecting The Government's Interest When Subcontracting With Contractors Debarred, Suspended, or Proposed for Debarment (Aug 2013) 52.209-9 Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) 52.209-10 Prohibition on Contracting with Inverted Domestic Corporations (Dec 2014) 52.215-19 Notification of Ownership Changes (Oct 1997) 52.244-6 Subcontracts for Commercial Items (Mar 2015)

652.243-70 NOTICES (AUG 1999)

52.202-1 Definitions (Nov 2013) 52.204-2 Security Requirements (Aug 1996) 52.211-5 Material Requirements (Aug 2000) 52.215-2 Audit and Records - Negotiation (Oct 2010) 52.215-8 Order of Precedence - Uniform Contract Format (Oct 1997) 52.215-14 Integrity of Unit Prices (Oct 2010) 52.222-3 Convict Labor (June 2003) 52.222-4 Contract Work Hours and Safety Standards - Overtime Compensation (May 2014) 52.222-21 Prohibition of Segregated Facilities (Feb 1999) 52.222-26 Equal Opportunity (Mar 2007)

52.222-35 Equal Opportunity for Veterans (Jul 2014) 52.222-36 Equal Opportunity for Workers with Disabilities (Jul 2014) 52.222-37 Employment Reports on Veterans (Jul 2014) 52.222-40 Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) 52.222-41 Service Contract Labor Standards (May 2014) 52.223-5 Pollution Prevention and Right-to-Know Information (May 2011) 52.223-6 Drug Free Workplace (May 2001) 52.223-10 Waste Reduction Program (June 2011) 52.224-1 Privacy Act Notification (Apr 1984) 52.224-2 Privacy Act (Apr 1984) 52.225-3 Buy American - Free Trade Agreements - Israeli Trade Act (May 2014) 52.225-13 Restrictions on Certain Foreign Purchases (June 2008) 52.227-1 Authorization and Consent (Dec 2007) 52.227-2 Notice and Assistance Regarding Patent and Copyright Infringement (Dec 2007) 52.227-14 Rights in Data - General (May 2014) 52.227-16 Additional Data Requirements (June 1987) 52.229-3 Federal, State and Local Taxes (Feb 2013) 52.232-1 Payments (Apr 1984) 52.232-7 Payments under Time-and-Materials and Labor Hour Contracts (Aug 2012) 52.232-8 Discounts For Prompt Payment (Feb 2002) 52.232-9 Limitation on Withholding of Payments (Apr 1984) 52.232-11 Extras (Apr 1984) 52.232-17 Interest (May 2014) 52.232-18 Availability Of Funds (Apr 1984) 52.232-23 Assignment of Claims (May 2014) 52.232-25 Prompt Payment (Jul 2013) 52.232-33 Payment by Electronic Funds Transfer - System for Award Management (Jul 2013) 52.233-1 Disputes (May 2014) 52.233-3 Protest after Award (Aug 1996) 52.233-4 Applicable Law for Breach of Contract Claim (Oct 2004) 52.237-2 Protection Of Government Buildings, Equipment, And Vegetation (Apr 1984) 52.237-3 Continuity Of Services (Jan 1991) 52.239-1 Privacy or Security Safeguards (Aug 1996) 52.242-13 Bankruptcy (July 1995) 52.243-3 Changes - Time-and-Material or Labor-Hours (Sept 2000) 52.243-7 Notification of Changes (Apr 1984) 52.246-23 Limitation of Liability (Feb 1997) 52.246-25 Limitation of Liability - Services (Feb 1997) 52.247-63 Preference for U.S.-Flag Air Carriers (June 2003) 52.249-14 Excusable Delays (Apr 1984) 52.253-1 Computer Generated Forms (Jan 1991) 52.204-14 Service Contract Reporting Requirements (Jan 2014) 52.215-23 Limitations on Pass-Through Charges (Jan 2011) 52.217-9 Option to Extend the Term of the Contract (Mar 2000) 52.219-17 Section 8(A) Award (Dec 1996) 52.219-18 Notification of Competition Limited to Eligible 8 (A) Concerns (June 2003) 52.222-42 Statement of Equivalent Rates for Federal Hires (May 2014) 52.222-50 Combating Trafficking in Persons (Mar 2015) 52.252-2 Clauses Incorporated by Reference (Feb 1998)

652.237-72 OBSERVANCE OF LEGAL HOLIDAYS AND ADMINISTRATIVE LEAVE (FEB

2015) 52.227-23 Rights to Proposal Data (Technical) (June 1987) 52.232-19 Availability Of Funds For The Next Fiscal Year (Apr 1984) 52.217-8 Option to Extend Services (Nov 1999) 52.249-2 Alt III Termination for Convenience of the Government (Fixed-Price) (Apr 2012) - Alternate III (Sept 1996) 52.249-8 Default (Fixed-Price Supply and Service) (Apr 1984) 52.249-2 Termination for Convenience of the Government (Fixed-Price) (Apr 2012) 52.249-6 Alt IV Termination (Cost-Reimbursement) (May 2004) - Alternate IV (Sept 1996)

J List of Attachments J-001 "List of Attachments"

K Representations, Certifications, and Other Statements of Offerors or Respondents

52.203-11 Certification And Disclosure Regarding Payments To Influence Certain Federal Transactions (Sept 2007) 52.209-2 Prohibition on Contracting with Inverted Domestic Corporations--Representation (Dec 2014) 52.204-3 Taxpayer Identification (Oct 1998) 52.204-8 Annual Representations and Certifications (Dec 2014) 52.204-17 Ownership or Control of Offeror (Nov 2014) 52.209-5 Certification Regarding Responsibility Matters (Apr 2010) 52.215-6 Place of Performance (Oct 1997) 52.222-22 Previous Contracts and Compliance Reports (Feb 1999) 52.222-25 Affirmative Action Compliance (Apr 1984) 52.222-56 Certification Regarding Trafficking in Persons Compliance Plan (Mar 2015) 52.225-20 Prohibition on Conducting Restricted Business Operations in Sudan - Certification (Aug 2009)

652.225-70 ARAB LEAGUE BOYCOTT OF ISRAEL (AUG 1999)

52.209-7 Information Regarding Responsibility Matters (Jul 2013)

L Instructions, Conditions, and Notices to Offerors and Respondents 52.204-6 Data Universal Numbering System Number (Jul 2013) 52.204-7 System for Award Management (Jul 2013) 52.215-20 Alt IV Requirements for Certified Cost or Pricing Data and Data Other Than Certified Cost or Pricing Data (Oct 2010) - Alternate IV (Oct 2010) 52.204-16 Commercial and Government Entity Code Reporting (Nov 2014) 52.204-18 Commercial and Government Entity Code Maintenance (Nov 2014) 52.215-1 Instructions to Offerors - Competitive Acquisition (Jan 2004) 52.215-22 Limitations on Pass-Through Charges - Identification of Subcontract Effort (Oct 2009) 52.216-1 Type of Contract (Apr 1984) 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998)

652.206-70 ADVOCATE FOR COMPETITION/OMBUDSMAN (FEB 2015)

L.1 "Instructions, Conditions and Notices to Offerors or Respondents for Passport Supply Management Services"

M Evaluation Factors for Award

M-006 PROPOSAL EVALUATION

M.1 "Evaluation Factors for Award for Passport Supply Management Services"

001 CLIN 0001 Site/Program Manager Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

002 CLIN 0002 Logistic Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

003 CLIN 0003 Systems Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

004 CLIN 0004 Vendor Management Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

005 CLIN 0005 Surge Support Labor Hour CLIN (NTE 5640 hours)

0.00 HR

Doc Ref No:

Delivery Date FOB:

006 CLIN 0006 Other Direct Costs (e.g. rental of facility, utilities, insurance, etc.)

0.00 LT

Doc Ref No:

Delivery Date FOB:

007 CLIN 0007 Transition Period NTE $25,000 0.00 LT Doc Ref No:

Delivery Date FOB:

008 CLIN 1001 Site/Program Manager Labor Hour CLIN (NTE 1880 hours)

OPTION YEAR ONE

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

009 CLIN 1002 Logistic Analyst Labor Hour CLIN (NTE 1880 hours)

0.00 HR

Doc Ref No:

Delivery Date FOB:

010 CLIN 1003 Systems Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

011 CLIN 1004 Vendor Management Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

SAQMMA15R0191

Line Item Summary

Solicitation Number:

SAQMMA15R0191

Contract Number: Title: CA/PPT Passport Supply Management Services

Date of Solicitation:

06/03/2015

Line Item No. Description Quantity Unit Unit Price Total Cost

Delivery Date FOB:

012 CLIN 1005 Surge Support Labor Hour CLIN (NTE 5640 hours)

0.00 HR

Doc Ref No:

Delivery Date FOB:

013 CLIN 1006 Other Direct Costs (e.g. rental of facility, utilities, insurance, etc.)

0.00 LT

Doc Ref No:

Delivery Date FOB:

014 CLIN 2001 Site/Program Manager Labor Hour CLIN (NTE 1880 hours)

OPTION YEAR TWO

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

015 CLIN 2002 Logistics Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

016 CLIN 2003 Systems Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

017 CLIN 2004 Vendor Management Analyst Labor Hour CLIN (NTE 1880 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

018 CLIN 2005 Surge Support Labor Hour CLIN (NTE 5640 hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

019 CLIN 2006 Other Direct Costs (e.g. rental of facility, utilities, insurance, etc.)

0.00 LT

Doc Ref No:

Delivery Date FOB:

020 CLIN 3001 Site/Program Manager Labor Hour (NTE 1880 Hours)

OPTION YEAR THREE

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

021 CLIN 3002 Logistics Analyst Labor Hour (NTE 1880 Hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

022 CLIN 3003 Systems Analyst Labor Hour (NTE 1880 Hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

023 CLIN 3003 Systems Analyst Labor Hour (NTE 1880 Hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

024 CLIN 3004 Vendor Management Analyst Labor Hour (NTE 1880 Hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

025 CLIN 3005 Surge Support Labor Hour (NTE 5640 Hours)

0.00 LT

Doc Ref No:

Delivery Date FOB:

026 CLIN 3006 Other Direct Costs (e.g. rental of facility, utilities, insurance, etc.)

0.00 LT

Doc Ref No:

Delivery Date FOB:

027 CLIN 4001 Site/Program Manager Labor Hour (NTE 1880 Hours)

OPTION YEAR FOUR

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

028 CLIN 4002 Logistic Analyst Labor Hour (NTE 1880 Hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

029 CLIN 4003 Systems Analyst Labor Hour (NTE 1880 Hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

030 CLIN 4004 Vendor Management Analyst Labor Hour (NTE 1880 Hours)

1,880.00 HR

Doc Ref No:

Delivery Date FOB:

031 CLIN 4005 Surge Support Labor Hour (NTE 5640 Hours)

0.00 LT

Doc Ref No:

Delivery Date FOB:

032 CLIN 4006 Other Direct Costs (e.g. rental of facility, utilities, insurance, etc.)

0.00 LT

Doc Ref No:

Delivery Date FOB:

B.1 "Supplies or Services and Prices for Passport Supply Management Services"

B.1. PERFORMANCE BASED SERVICES CONTRACT

All products and services necessary to provide a comprehensive solution at the order level that are within scope are avail-able to procure under this contract.

B.2. CONTRACT TYPE

The Government anticipates making a single award contract that is Fixed Price/Labor Hour Contract Line Item Numbers (CLINs) and reimbursable cost which will be included in the Other Direct Costs (ODCs) line item. Such costs would in-clude facility rental, utilities, insurance, materials and/or supplies. The ODCs for Material and Handling (M&H), e.g. materi-als and/or supplies shall not exceed a five (5%) fee.

B.3. SUPPLIES/SERVICES

The Offeror shall provide the necessary personnel to perform the processes required by each Contract Line Item Number (CLIN) for the tasks described in Section C. The Offerors cost proposal/Basis of Estimate (BOE) shall show the proposed labor category and the corresponding hourly rate by CLIN.

Offerors shall complete the Contract Fixed Labor-Hours per contract period. The labor hours to be worked for each labor category shall not exceed 1,880 hours per contract year. Complete pricing for the base and four one year options as shown for each CLIN on pages 4 through 7.

Invoicing for activities under these CLINs shall specify to which CLINs the hours of support were provided in addition to the Labor Categories, corresponding hours, and personnel names that provided the support during the billing period. The Passport Supply Operations CLIN is Fixed Price Labor Hour to be supported by timesheets electronically by the DoS representative to whom the support was provided, and is billable at the end of the billing period during which the support was provided.

B.4. CONTRACT LINE ITEMS

The Offeror shall provide the necessary personnel to perform the processes required by each Contract Line Item Number (CLIN) for the tasks described in SECTION C. The Offeror’s price proposal shall show the proposed labor category and the corresponding hourly rate by CLIN. Offerors shall complete Section B with a fixed price labor hour rate for CLINs 0001 through 4004 and shall not exceed 1,880 hours per contract year.

B.4.1. CLIN 0001 – 0004 LABOR AND SURGE CLIN 0005 -- 4005

The Surge Support CLIN is included for instances where additional support is required to maintain performance stand-ards. This support is limited to the Labor Categories and rates listed in CLINs 0002 – 0004. Offerors shall propose up to 1,880 per year for the surge CLIN which will be labor categories 0002 -- 0004 and must be included in your pricing pro-posal and will not exceed 5640 hours per year. The Government reserves the right to use less billable hours proposed for the surge CLIN as necessary to accommodate the needs of the surge period/Government.

SAQMMA15R0191

Line Item Summary

Solicitation Number:

SAQMMA15R0191

Contract Number: Title: CA/PPT Passport Supply Management Services

Date of Solicitation:

06/03/2015

Line Item No. Description Quantity Unit Unit Price Total Cost

The Passport Supply Operations labor/surge CLIN is Fixed Price Labor Hour to be supported by timesheets electronic-ally by the DoS representative to whom the support was provided, and is billable at the end of the billing period during which the support was provided. Invoicing for activities under this CLIN shall specify to which CLIN the additional support was required; including in the invoice the Labor Category, corresponding hours, and personnel names that provided the support during the billing period. The use of the surge CLIN shall be preapproved by the COR or the Contracting Officer.

B.4.2. CLIN X006 - OTHER DIRECT COSTS (ODCs)

ODCs as described in this solicitation shall be billed to this CLIN which may include such expenses as facility rental, utilit-ies, insurance, etc.. Additionally, all fees associated with facility cost (such as rent and utilities), printing, ordering sup-plies, shipping, and postage that are within the scope of the contract will be invoiced under this CLIN. The Material and Handling (M&H) fee for ordering of supplies, etc. shall not exceed five (5%) percent. Invoices shall include all supporting documentation for the costs associated with this CLIN. Profit shall not be included in the invoicing of the other direct costs.

B.5. PRICE SCHEDULE

Offerors shall complete Section B as part of the Pricing Proposal. Section B shall reflect fully burdened unit prices and total prices, for each CLIN for the base year and all four option years.

The ceiling price for each CLIN is the unit price multiplied by twelve (12) months.

FAILURE TO PROPOSE PRICING FOR EACH LINE ITEM SHALL RESULT IN ELIMINATION FROM CONSIDERATION

OF THE AWARD.

TOTAL ESTIMATED COST FOR BASE YEAR__________________________________

TOTAL ESTIMATED COST FOR OPTION YEAR ONE____________________________

TOTAL ESTIMATED COST FOR OPTION YEAR TWO___________________________

TOTAL ESTIMATED COST FOR OPTION YEAR THREE__________________________

TOTAL ESTIMATED COST FOR OPTION YEAR FOUR____________________________

TOTAL ESTIMATED COST FOR BASE AND ALL OPTION YEARS____________________

Section C- Descriptions/Specifications/Statement of Work

C.1 "Performance Work Statement; Passport Supply Management Services"

C.1. SCOPE OF SERVICES

The Department of State (DOS), Bureau of Consular Affairs (CA), Passport Services Directorate (CA/PPT), is seeking a highly qualified contractor to provide a comprehensive integrated inventory management solution for the Passport Agency and Center, Passport Book Print Facilities, Acceptance Facilities (both Postal and Non-Postal), and other Federal Pass-port Partners (i.e. Department of Homeland Security). This service is a critical component of the passport issuance sys-tem that will enable efficient passport production throughout the entire country.

C.2. BACKGROUND

A chief responsibility of CA is to carry out the Secretary of State’s authority to issue U.S citizens secure travel documents while providing the highest level of customer service, professionalism, and integrity. Each year millions of Passport Books and Cards are issued to U.S. Citizens worldwide. PPT is responsible for issuing passports to eligible U.S. citizens who apply. Passport Headquarters (CA/PPT/HQ) manages a network of domestic Passport Centers and Agencies located throughout the U.S. to carry out this responsibility. PPT/HQ, including its Regional Offices, oversees twenty-nine (29) Passport Agencies and Centers, two (2) Passport Book Print Facilities, and approximately 7,584 Acceptance Facilities (5,187 Postal Facilities and 2,397 Non-Postal Facilities) nationwide. CA/PPT/HQ is ultimately accountable for secure and timely issuance of Passports to U.S. citizens. CA/PPT/HQ manages workflow, work processes, internal controls and oth-er crucial functions to ensure the integrity and security of Passport operations. A critical component to support this activity is the inventory, distribution, and maintenance of prescribed levels of supplies, forms, and documents.

C.2.1. APPLICABLE DOCUMENTS

The Contractor shall adhere to and implement the CA standards, policies, and procedures set forth in the following public-ations and manuals:

1. The Department of State (DoS) Standards of Conduct by the Office of Inspector General

2. All Standard Operating Procedures (SOPs) approved by DoS

3. FAR Subpart 8.8—Acquisition of Printing and Related Supplies

The Contractor shall monitor current information on the CA Intranet Site and adhere to the most current policies, pro-cesses, and procedures. Finally, the Contractor shall document, implement, and monitor compliance with its own internal standards and policies.

C.2.2. DEFINITIONS

Contracting Officer (CO): The individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

Contracting Officer’s Representative (COR): A Government employee appointed in writing by the Contracting Officer to serve as a technical liaison between the Government and the contractor for a specific contract. The COR monitors the contractor’s performance and provides technical advice to the Contracting Officer and contractor within the scope of work of the contract.

Technical Assistant (TA): The requiring activity representative who may be assigned to provide technical/administrative assistance to the COR but who will not have any authority to provide any technical direction or clarification directly to the contractor.

Contractor: That entity or its representative responsible for the delivery of the services or materials specified in this con-tract, as designated by contract award. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall insure that subcontractors comply with the provision of this contract.

Contractor Representative: That individual appointed by the Contractor, either orally or in writing, who has been as-signed responsibility for executing the requirements of this contract.

Facility: A building or structure designed and created to serve a particular function.

Performance Assessment: A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

Quality Control (QC): A method used by the Contractor to control the quality of goods and services produced.

Universal Product Code (UPC) Number: A unique number assigned to each unit of inventory that is a key identifier of the manufacturer, product or catalog number, and the unit of issue.

C.3. ORGANIZATIONAL CHART

At a minimum, this contractor will support the PPT offices depicted in the organizational chart Figure 1.

See Figure 1 in Section J for the "depicted organizational chart."

C.4. OBJECTIVE

The overall objective of this program is to provide Passport Agencies and Centers, Book Print Facilities and Acceptance Facilities (postal and non-postal) with the supplies required for optimal operation on a “just-in-time” inventory method basis, in the required quantities, and of the quality necessary for passport production.

C.5. SCOPE

The Government is seeking a robust solution that will encompass the Supply Management Program (SMP) and the Auto-mated Inventory Management System depicted in Figure 2. This system should provide CA/PPT management with a web-based dashboard/portal that provides complete program awareness at all times during the contract. The contractor shall have a Government-Approved Purchasing System. The Contractor shall have the “Full Version” of Adobe Acrobat (not Adobe Reader) to enable font embedding on printable passport forms.

See Figure 2 in Section J for "Program Procurement"

The contractor shall provide all program management, administration, labor, equipment, facility, systems, and materials to maintain the CA/PPT Supply Management Program. Responsibilities include the planning, development, management, quality control, reporting, operation and maintenance of systems dealing with the acquisition, movement, and the mainten-ance of supplies. Typical tasks include, but are not limited to, warehouse operations, storage, packing, crating, staging, shipping, receiving, bar-coding, fulfillment operations, acquisition of supplies, vendor, and inventory management.

The required items to be supplied are specific critical and expendable supplies needed for optimal operation of passport related facilities nationwide. The desired automated system must be able to monitor the volume of documents produced at each facility and initiate the shipment of supplies to specific facilities when critical ordering thresholds are met. This sys-tem will also monitor other expendable supply levels in addition to critical supplies, set threshold levels, and complete the ordering and delivery of those supplies to the Supply Management program Customers. Shelf life, storage capacity, and inventory levels will be taken into account and incorporated into the system. Information regarding types and quantities of supplies will be furnished by DoS. The contractor shall be required to perform warehousing services and may be re-quired to perform services before and after normal government work hours in the case of an emergency.

The CA/PPT Supply Management Program Customers are listed in Figure 3.

See Section J for CA/PPT Supply Management Customers

• Regional Passport Agencies and Centers – There are twenty-nine (29) Regional Passport Agencies and Centers open to the general public for passport issuances.

• Book Print Facilities – CA/PPT has two (2) Book Print Facilities that utilizes the critical supply program, APC, and

TPC.

• Department of Homeland Security (DHS) – DHS purchases DS-11 forms from GPO using contract rates negotiated by Passport.

• Acceptance Facilities Non–Postal – Official designated facilities that have been certified and trained to accept passport applications, i.e. Clerk of Court, Universities, and Libraries.

• Authentication – A division, which reports to the CA/PPT Office of Technical Operations, utilizing the critical supply program to purchase their unique items.

• Record Services - A division, that reports to the CA/PPT Office of Technical Operations that utilizes the critical sup-ply program to purchase their unique items.

C.5.1. TASK

C.5.1.1 SETUP AND OPERATE CONTRACTOR OPERATED CA/PPT SUPPLY MANAGEMENT FACILITY

C.5.1.1.1. PERFORMANCE TASK SCOPE

The primary performance task is to set up and operate a clean, organized Supply Management Facility (SMF) that provides supplies and material as requested for all CA/PPT Customers (as depicted in Figure 3). The contractor shall maintain a supply inventory, purchased by the Contractor, to provide to CA/PPT Customer for issuance. Label and organ-ize stocked items so that they are easy to identify and locate. Establish stock ranges and levels that will be adequate to insure supply/material availability and assure continuous on the shelf supply.

C.5.1.2. RELATED INFORMATION

The Contractor shall maintain the correct inventory level of stock items necessary to support the Government’s demand and delivery requirements. The Contractor shall add and maintain items to the CA/PPT inventory at the request of the

COR.

The Contractor shall be required to establish stock levels based on the supply inventories based on usage. The Contract-or may recommend the addition or deletion of items to/from the Inventory List depending on consumption data, which must be maintained by the Contractor.

The inventory list of supplies may be modified by the Government and will be supplied to the Contractor as changes in material requirements occur. The entire material inventory function, order placement process and delivery of supplies shall be managed by the Contractor utilizing their compatible software. The Contractor shall use the Government Printing Office (GPO) for printing of some specific items.

The Contractor shall man and operate the CA/PPT SMF during the normal Government working hours typically 8:00AM – 5:00PM EST Monday – Friday. The Contractor will be required to man and operate during other than normal working hours during periods of alert, unusual weather conditions and under other emergency conditions as may be determined by the COR. The Contractor shall provide all services while operating the CA/PPT SMF) during other than non-working hours. The Contractor shall order supplies not available for immediate issue.

Performance Standard: Within ninety (90) days of notification, the Contractor must establish stock ranges and levels that will be adequate to ensure supplies/materials availability and assure continuous on-the-shelf supply. Supply/material inventories are maintained to ensure availability of needed supplies to the Government work force and are sufficient to al-low the Government work force to meet passport processing.

C.5.2. OPEN MARKET/NON-STOCKED SUPPLIES AND MATERIALS

C.5.2.1. PERFORMANCE TASK

The contractor shall provide Open Market/Non-Stocked Supplies and Materials in a timely and efficient manner and at the lowest price to the Government in accordance with the requirements below.

C.5.2.2. ORDERING PROCEDURES

The Contractor shall research and procure, after obtaining three quotes, all items from vendors available in the GSA, GPO, and other commercial catalogs. The contractor shall comply with all FAR and procurement regulations pertaining to the use of mandatory sources and small business preferences. The contractor shall also comply with all FAR and DOS regulations pertaining to the storage and control of Agency materials.

These quotes shall be approved by the COR to meet the government’s quality and delivery requirements. Each author-ized ordering CA/PPT Agency/Center will be responsible for placing its own orders of required items via the Contractor’s electronic ordering system. The Government will provide a list of individuals authorized to approve the purchasing of items. The Contractor’s electronic ordering software should be able to provide access to up to 4,000 users (the CA/PPT Customers).

Electronic orders shall be placed by an authorized government user. User Login of an approved ordering agent will be ac-cepted by Contractor, as a legal Government obligation (authorized signature) to order material. The Contractor will not be liable for orders that cannot be placed due to manufacture system defect, base power supply failure, or building fail-ure. When the Contractor system is down, even when due to network problem, the Contractor will use proper paper “tickets” to keep issuing material/supplies. The Contractor will be responsible for maintaining a list of current, Govern-ment-provided valid Agency/Center ID (A/C ID) and purchase order numbers (PO) to utilize in case of system failure. In the event of a system failure, the Contractor will be responsible for contacting the COR. The Contractor shall accept phone or facsimile orders when use of the electronic order entry equipment is unavailable or inoperable, or in case of an emergency delivery requirement.

The Contractor shall provide an electronic order confirmation to the ordering activity via e-mail. Within 30-days of contract award, the Government will provide a list with Government e-mail addresses of persons designated as Order Confirmation recipients as well as the specific Agency/Centers they represent.

When deemed necessary by the COR, the Contractor shall provide evidence that the supplier is, in fact, an authorized member to the manufacturer’s distribution system. The Contractor will not be required to fill orders by brand name for common supplies/materials unless written authorization of the COR or his designated representative accompanies the or-der.

The Government will pay for supplies, materials, and tools based on the net invoice price. Transportation costs, docu-mented with a supplier’s or common carrier’s invoice, will be paid on items delivered from outside local area to the Con-tractor or to his supplier within the local area.

The Contractor will provide manufacturer part numbers, descriptions, and catalog numbers for supplies/materials. The Contractor will be responsible for obtaining clarification from the Government point of contact as necessary. In the in-stance the Government specifies a quality or grade of part required, the Contractor shall obtain the best price commensur-ate with the quality required after receiving three quotes.

Backordered Supplies: An automated listing of backordered supplies shall be generated and made available via the web-based portal to the COR and shall include, but not be limited to; name, part number, purchase number requestor, Contractor purchase order number, nomenclature, estimated cost, order date and due date. The Government shall have the option to cancel any backordered items prior to shipment. If the supply/material are manufacturer backordered, the Contractor shall research all available vendors to determine if they can be procured from other than the manufacturer.

For back ordered items which cannot be furnished within the delivery schedule, the Contractor shall notify the COR in writ-ing within two days and furnish an availability date and price. The COR, or his designated representative, will determine if the proposed delivery date and cost are acceptable within 2 days from receipt. If acceptable, the proposed delivery date becomes the firm delivery date. If not acceptable, or if the Contractor fails to deliver the part by the firm delivery date, the Government reserves the right to procure the part(s) from another source. This reservation is not exclusive and is in addi-tion to any other rights and remedies afforded the Government.

Performance Standard: Open Market/Non-Stocked Supplies and Materials are provided within the delivery schedule.

Supplies and Materials delivered are “As Specified” by the Government. The Contractor shall meet the delivery days spe-cified in the delivery schedule 99% of the time. Back-ordered material reports are delivered on time and accurate. Gov-ernment representatives are immediately notified when back-ordered materials are received by the Contractor and are ready for issue.

C.5.2.3. DELIVERY OF SUPPLIES AND MATERIALS

The Contractor shall deliver all orders between the hours of 8:00 a.m. and 3:30 p.m. EST. Multiple delivery sites may be required. Bulky items may be drop-shipped when mutually agreed upon among the Government, Contractor and the Manufacturer. The Contractor shall have a contingency plan in place for providing materials required for disaster recovery efforts. For emergency orders, the shipping containers shall be marked to indicate that it is an emergency delivery.

Emergency orders requested by the ordering activity shall include any additional costs agreed to by the Government, and shall be on a case-by-case basis. The order for an emergency delivery shall be issued by the COR.

Upon issuance or delivery of the requested line items to the Government, the Contractor will process a receipt in the elec-tronic system. The Contractor will record in the Remarks field for each line item received, on the Material Receipts tab in Purchase Orders, the name (Last Name, First Name format) of the Government person who accepted delivery of the ma-terial. At the time that each delivery takes place the Contractor shall receive notification of receipt by the Government rep-resentative accepting the material.

Emergency Requirements: In the event of an unusual emergency, the Government may occasionally, determine that an item is needed in less time than established under the Required Delivery Date/Times requirement as mentioned above.

The material shall be purchased by the Contractor and delivered in the most expeditious manner. Any premium costs, such as expedited shipping, must be authorized in writing by the COR or his designee. Unauthorized premium costs will be at the Contractor’s expense unless otherwise approved by the COR. If the part is to be delivered after normal operat-ing hours, the Contractor shall ensure that its personnel are available to accept delivery.

C.5.3. SURVEILLANCE

The Government will conduct random, periodic inspections and will solicit Customer feedback.

C.5.4. INCENTIVE

The Government shall take into consideration a 95% performance standard specified herein when determining whether to unilaterally exercise the next option year of the contract.

C.5.5. DATA AND REPORTS

The following data and/or reports will be required during the execution of this contract. One electronic copy shall be provided to the COR in a Microsoft readable form. The physical layout of the reports is at the contractor’s discretion un-less otherwise stated.

a) Catalog: The Contractor shall provide a Catalog identifying all items which will usually be on hand, or which are generally available from the Contractor on short notice. The fields for each item shall indicate, at a minimum: Catalog/UPC#, unit price, current quantity on hand, date of last replenishment, the quantity is-sued from stock per month for the last 12 months, current quantity on order (with due-in date), and whether the item is normally carried. Within sixty (60) days after contract award, this Catalog shall contain 100% of the items. This electronic catalog shall be viewable on the contractor’s website and shall provide search cap-ability based on, at a minimum: item description and catalog number. The catalog shall be maintained and updated quarterly with current product and prices.

b) Weekly reports include the following:

a. Tabulated list of backorders with original due date and current expected delivery date.

c) Monthly reports include the following:

a. Tabulated supply/material cost comparison between benchmark cost and Government cost.

d) Quarterly Performance Metrics Report, data will include at a minimum the following information:

a. Required delivery vs. actual delivery times

b. Planned/proposed savings vs. actual savings achieved in dollars for all purchases.

c. Cost per material class according to the Federal Supply Classification Code.

d. Number of orders placed by Government by priority (urgency) and total.

e. A Cumulative to date and Fiscal Year to date analysis by CA/PPT Customers.

f. Any Ad-Hoc reporting requested by the COR.

Performance Task: The Contractor provides an online Catalog which is updated quarterly. The Contractor also provides weekly, monthly, and quarterly reports to the COR. An online catalog shall be provided 60-days after contract award.

Performance Standard: The contractor shall provide all properly formatted catalogs and reports in the proper format in a timely manner at least 99% of the time.

C.6. PASSPORT SUPPLY MANAGEMENT LABOR SUPPORT (CLIN 0001-0005 and option year CLINS 1001--4006)

C.6.1. PERSONNEL REQUIRMENTS

The Contractor shall comply with the personnel requirements stated below.

C.6.1.1. CONTRACTOR EMPLOYEES

The Contractor shall provide to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) the names

(s) of responsible supervisory personnel authorized to act for the Contractor. The Contractor shall furnish sufficient per-sonnel to perform, supervise and manage all work in accordance with contract specifications. Upon notice of award, the Contractor will be required to provide the names, telephone numbers and/or pager numbers for Contractor personnel who shall be contacted 24-hours a day, seven days a week, for emergency service. Contractor employees shall conduct themselves in a proper, efficient, courteous, professional, and businesslike manner. All off-site Contractor personnel must be fluent in speaking and writing the English language.

C.6.1.2. SITE MANAGER

The Contractor shall provide a Site Manager/Project Manager who shall have full authority and responsibility for ensuring performance objectives and standards identified in this contract are met.

C.6.1.3. EMPLOYEE REQUIREMENTS

The Contractor shall require all employees to present a neat and clean appearance that shall equate with the generally accepted standard for the commercial wholesale/retail supplies trade. The Contractor shall remove any individual imme-diately from the site whose continued employment is deemed by CA/PPT or Security to be contrary to the public interest or inconsistent with the best interest of national security. No employee or representative of the Contractor will be admitted to the site of work unless he furnishes satisfactory proof of United States citizenship or, if an alien, that his residence and employment within the United States are legal.

C.6.1.4. EMPLOYEE CONDUCT

Contractor employees shall conduct themselves in a proper, professional, efficient, courteous, and businesslike manner.

C.6.2. STAFFING REQUIRMENTS

The Contractor shall assign personnel, at all levels, with education, experience, and qualifications commensurate to the Labor Categories required by this contract. The Contractor is required to supply the off-site personnel listed in Figure 4 below; the base period staffing level totals four (4) full-time employees (FTE). The primary Contract Line Item (CLIN) for Labor will be used to obligate funds during contract performance. As mission dictates, a labor surge CLIN has been provided for the life of this contract and additional labor categories may be added to this CLIN. The Government may util-ize this CLIN on an as needed basis, but is under no obligation to use this CLIN if it is deemed unnecessary. The Govern-ment may utilize as many hours as needed but may not exceed the ceiling price or allocated hours unless the contract is modified by mutual agreement of the parties.

This Section describes the labor categories required by this contract, including detailed position descriptions in order to ensure that the Contractor provides the most technically qualified staff. The position descriptions include education, exper-ience, qualifications, and tasks/duties that the Government considers essential for satisfactory contract performance.

See Figure 4 in Section J for Base-period Staffing of Off-Site Personnel

C.6.3. LABOR CATEGORY LIST

The following labor categories are required for the performance of this contract:

• Site Manager/Program Manager

• Logistics Analyst

• IT Support Analyst

• Vendor Management Analyst

C.6.4. LABOR CATEGORY STRUCTURE

The positions required by this contract are organized to support the Government and require increasingly advanced edu-cation, experience, and qualifications. The exact numbers of positions required will vary by Division assigned, but the seniority and structure of the positions as they relate to each other does not vary.

C.6.5. GENERAL REQUIREMENTS FOR POSITIONS

Personnel performing work under this contract must meet the following qualifications and conditions:

• US Citizenship

• Ability to lift and transport up to 40-50 lbs.

• Sign an acknowledgement of the CA/PPT Internal Controls Guidelines and the Standards of Conduct/Ethics no later than the first day of performance under the contract

• Strictly adhere to all internal controls and standards for protecting personally identifiable information (PII), as docu-mented in the Privacy Act, ID manuals, standard operating procedures (SOPs), and other reference materials (both paper and electronic format)

• Maintain constant awareness of all aspects of internal and external security including adherence to the restricted area policies, logging off computer terminals when not in use, and securing work at the end of the workday

C.6.6. LABOR CATEGORY DESCRIPTIONS

SITE MANAGER/PROGRAM MANAGER (SM)

Classification: Exempt

Clearance Required: Secret Clearance

Education: Bachelor’s degree from an accredited university or college is required

Citizenship: U.S. Citizenship is required

Required:

• Minimum of fifteen (15) years of experience in procurement processing.

• Minimum of fifteen (15) years of experience in an environment involving personal computer hardware and software, including local area networks (LANs) and wide area networks (WANs).

• Minimum of ten (10) years management/supervisory experience in an office/warehouse environment

• Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use

• Excellent communication skills, written and verbal

• Excellent interpersonal skills

• Experience using SharePoint

• Experience with administering government contracts

• Experience maintaining appropriate inventory levels for a multi-site operation

• Experience in accounts receivable and accounts payable

• Experience in determining supply costs, planning and budgeting, and evaluating supply management performance

• Must Demonstrate Outstanding Interpersonal and Communication skills

Mental Demands

• Ability to perform professionally in a highly stressful environment

• Attention to detail

• Ability to perform multiple tasks, simultaneously

• Ability to negotiate with multiple vendors for procurement of products

• Able to maintain good working relationships with others

• Ability to analyze data and draw sound, ethical conclusions

• Willingness to learn tasks and assists in other areas of service as required by Customer

• Maintains flexibility to learn.

• Excellent listening and verbal communication skills, in person and on the telephone

Physical Demands

• Ability to lift and carry 30-50 lbs.

• Ability to operate both electric/manual pallet jack

Duties:

The Site Manager is responsible for purchasing over one hundred-forty (140) critical supply items for twenty-nine (29) United States Passport Agencies/Centers. This includes soliciting quotations from vendors, performing Bid Analysis, competitively bidding purchases, coordinating delivery schedules and maintaining adequate supply levels at each of the Customer sites. The Site Manager is also responsible for: managing a mail-out facility (5,000 square foot warehouse) consisting of passport applications for over 3,100 U.S. Department of State Passport Acceptance Facilities. Administering several databases which support the mail-out facility functions, and overseeing budget management, forecasting and tracking of other direct costs such as facility rental costs, utilities, insurance, etc.

Procurement

• Identify potential vendors utilizing company approved vendor listing.

• Manage and conduct the Request for Quotation (RFQ) process by preparing and issuing RFQ packages for purchase orders.

• Perform bid evaluations (analysis) and prepares recommendation documentation for bid award.

• Negotiate the best possible prices and service and ensures that obligations and deliveries are met.

• Prepare or approve purchase…