Sample Customer Reuest MRF 02.docx

MEMORANDUM FOR APM, Artillery and Chemical Training Program, PL TADSS Support Operation, PEO STRI, 12809 Science Drive, Orlando, FL 32826

SUBJECT: Requirements for the Joint Multinational Readiness Center (JMRC) Maintenance Support for Call For Fire Trainers (CFFT), Increment 3 at the Air Ground Operations School (AGOS) and Expeditionary Forces training locations throughout USAREUR.

1. Problem: AGOS and USAREUR Expeditionary Forces currently utilizes eight (8) CFFT III training devices and possesses no organic support assets to maintain them.

2. Requirements:

a. 7ATC/JMRC requests that PEO STRI's Artillery & Chemical Training (ACT) Contract, W900KK-XX-X-XXXX will provide the following support to AGOS and USAREUR Expeditionary Forces: Class 'C' support for (8) CFFT III devices, S/N: JCI2- 0076, JCI2-0078, JCM-002, JC4-0031, JC4-0065, JC4-0067, JC4-0100, and JC4-0137. This documentation is affirming that the support services sought are non-personal in nature as defined by Federal Acquisition Regulation (FAR) 37.104.

b. PEO STRI's Artillery & Chemical Training (ACT) Contract, W900KK-XX-X-XXXX will provide the following Life Cycle Customer Support (LCCS) to the AGOS and USAREUR Expeditionary Forces:

(1) Class "C" remotely located stationary systems Contractor Performance Factor (CPF) support for (8) CFFT III devices. The contractor shall meet the response times for each training device identified above as Class “C”. The contractor shall provide a toll- free telephone number (voice mail after normal duty hours) and an electronic mailing address to report maintenance problems 24 hours per day. The contractor shall provide maintenance assistance via the telephone, to return systems to an operational status, when possible. The contractor shall record response times for each corrective maintenance action on a calendar month basis. The contractor shall perform a special analysis in the event the response time is not attained to determine the cause and the corrective action required to prevent a recurrence. The contractor shall visit site location at least one time per fiscal year in order to perform system checks, diagnostics and repairs to ensure that all CFFT III systems are 100% functional.

(2) Class “C” systems are those systems remotely located from a centralized repair facility which cannot be shipped to the repair facility due to one of the following:

**********SAMPLE CUSTOMER REQUEST MFR***************

(a) Systems are too large in volume to be easily shipped via a normal commercial carrier, i.e., UPS, FEDEX, or other like transportation,

(b) Systems are too heavy to be readily shipped via a normal commercial carrier, i.e., UPS, FEDEX, or other like transportation, or

(c) Systems are too complex in quantity of components that must be prepackaged for shipment.

(3) Timeliness of Response:

(a) Telephonic response is required within 4-working hours,

(b) On-site response based on priority listing (First In – First Out), and

(c) Priority of repairs may be changed based on training schedules and impacts as established by the Contracting Officer Representative or Assistant Contracting Officer Representative.

3. Period of Performance (PoP): 20220201 - 20230131 (12 months). Funds expire 1 February 2022. If additional or extended sustainment support requirements and/or funds need to be applied beyond the stated PoP, a minimum of 45-days advanced notice must be provided to Brittney M. Johnson, ACT APM.