Sample Customer Request MFR 01.docx

***************SAMPLE CUSTOMER REQUIREMENTS MFR***************

MEMORANDUM FOR APM, Artillery and Chemical Training Program, PL TADSS Support Operation, PEO STRI, 12809 Science Drive, Orlando, FL 32826

SUBJECT: Requirements for the Florida Army National Guard (FLARNG) Maintenance Support for Institutional Conduct of Fire Trainers (ICOFT) at Camp Blanding, FL

1. Problem: The Florida Army National Guard (FLARNG) currently utilizes five (5) Institutional Conduct of Fire Trainers (ICOFT) at Camp Blanding and possesses no organic support assets to maintain them.

2. Requirements:

a. FLARNG requests that PEO STRI's Artillery & Chemical Training (ACT) Contract, W900KK-XX-X-XXXX will provide the following support to the Florida National Guard in St. Augustine, FL: Class 'C' support for (5) Institutional Conduct of Fire Trainers (ICOFT) devices, S/N: B0001, B0002, B0003, B0004 & B0005

b. PEO STRI's Artillery & Chemical Training (ACT) Contract, W900KK-XX-X-XXXX will provide the following Life Cycle Customer Support (LCCS) to the Florida National Guard in St. Augustine, FL:

(1) Class "C" remotely located stationary systems Contractor Performance Factor (CPF) support for (5) ICOFT devices. The contractor shall meet the response times for each training device identified above as Class “C”. The contractor shall provide a toll- free telephone number (voice mail after normal duty hours) and an electronic mailing address to report maintenance problems 24 hours per day. The contractor shall provide maintenance assistance via the telephone, to return systems to an operational status, when possible. The contractor shall record response times for each corrective maintenance action on a calendar month basis. The contractor shall perform a special analysis in the event the response time is not attained to determine the cause and the corrective action required to prevent a recurrence. The contractor shall visit site location at least one time per fiscal year in order to perform system checks, diagnostics and repairs to ensure that all ICOFT systems are 100% functional.

(2) Class “C” systems are those systems remotely located from a centralized repair facility which cannot be shipped to the repair facility due to one of the following:

(a) Systems are too large in volume to be easily shipped via a normal commercial carrier, i.e., UPS, FEDEX, or other like transportation,

(b) Systems are too heavy to be readily shipped via a normal commercial carrier, i.e., UPS, FEDEX, or other like transportation, or

(c) Systems are too complex in quantity of components that must be prepackaged for shipment.

(3) Timeliness of Response:

(a) Telephonic response is required within 4-working hours,

(b) On-site response based on priority listing (First In – First Out), and

(c) Priority of repairs may be changed based on training schedules and impacts as established by the Contracting Officer Representative or Assistant Contracting Officer Representative.

3. Period of Performance (PoP): 20220201 - 20230131 (12 months). Funds expire 1 February 2022. If additional or extended sustainment support requirements and/or funds need to be applied beyond the stated PoP, a minimum of 45-days advanced notice must be provided to Brittney M. Johnson, ACT APM.