SAM_DRAFT SOW FY24-PAS-JAX.docx

STATEMENT OF WORK (SOW)

PERSONAL ASSISTANCE SERVICES (PAS)

1. SCOPE

The contractor shall provide qualified personnel to provide Personal Assistance Services (PAS) for Fleet Readiness Center Southeast (FRCSE) personnel. The contractor’s PAS personnel and FRCSE personnel will be co-located and may be at either one of the FRCSE facilities in Florida on Naval Air Station Jacksonville and Cecil Commerce Center, Jacksonville, in addition to the personal residence of the FRCSE personnel at times of telework.

2. BACKGROUND

2.1 The U.S. Equal Employment Opportunity Commission (EEOC) regulations implementing Section 501 of the Rehabilitation Act of 1973, the law that prohibits the federal government from discriminating in employment based on disability, require that as part of the obligation to engage in affirmative action, federal agencies provide PAS to individuals who need them because of certain disabilities. The EEOC regulations implementing the Rehabilitation Act in the Federal sector are found at 29 C.F.R. §1614.203.

2.2 While Federal agencies are generally prohibited from expending appropriated funds on personal expenses for employees, the restrictions do not apply to services that the government is legally required to provide, such as those required under the Rehabilitation Act. It is the Department of the Navy’s policy to provide PAS to its employees in accordance with the regulations, absent undue hardship on the agency. Navy commands can use independent contractors to provide PAS.

2.3 PAS are services that help individuals who, because of targeted disabilities, require assistance to perform basic activities of daily living, like eating and using the restroom. PAS allow such individuals to enjoy the opportunity and independence offered by paid employment. Federal agencies must provide PAS to employees who have targeted disabilities unless doing so would impose an undue hardship on the agency.

2.4 “PAS" is defined in the regulations as "assistance with performing activities of daily living that an individual would typically perform if he or she did not have a disability and that is not otherwise required as a reasonable accommodation, including, for example, assistance with removing and putting on clothing, eating, and using the restroom." The regulations do not attempt to list every activity that might constitute PAS. PAS do not include helping individuals with disabilities perform their essential job functions. In addition, PAS do not include performing medical procedures (e.g., administering shots) or medical monitoring (e.g., monitoring blood pressure).

3. REQUIREMENTS

3.1 PAS. as required herein, shall consist of contractor personnel who aid one or more FRCSE employees in performing activities of daily living in the workplace as defined in the EEOC regulations. A list of specific activities that have been identified as those for which assistance is required at this time are provided in the attached Table 1. Though, not every activity that may constitute required PAS is listed on this table.

3.2. One (1) FRCSE employee will require PAS for each entire workday.

3.2.1 PAS may be required at times when the FRCSE employee is working outside their normal working hrs. Based upon historical data, sixteen hours (16) of support will be required monthly.

3.2.2 PAS are not required when the employee requiring such services is off duty. The contractor will be notified through an agreed upon notification process (e.g., phone, email, etc.) when services are not required.

3.3 The contractor’s PAS personnel will be assigned to a FRCSE employee by the Government Point of Contact (GPOC). Consistent with the EEOC regulations, the contractor’s PAS personnel may be assigned to more than one FRCSE employee during the workday.

3.4 PAS will be provided in various settings such as an office setting, conference room, training room, and industrial workspaces, as well as a home telework setting. Sitting more than six (6) hours should be expected.

3.5 The contactor’s PAS personnel shall be trained in the proper use of Personal Protective Equipment (PPE) for eye, ear, and foot hazards. Appropriate PPE will be furnished by the Government in accordance with Section 4 below for work performed in the industrial spaces. Such work may involve exposure to moving objects, noise, dust/debris, confined spaces, and industrial machinery.

3.6 The contractor shall be required to comply with the training, determination of competency, and initial and annual validation requirements of Florida Statute §393.506 with respect to the administration of medication (see Table 1) by an unlicensed direct service provider. This requirement shall not apply to the contractor’s PAS personnel who is a family member or friend of the FRCSE employee receiving the service and who provides medication assistance without compensation, as permitted by Florida Statute §464.002(1), to that employee when in a non-duty status.

3.7 The contractor’s PAS personnel shall arrive to perform services on time. The contractor shall have alternate PAS personnel in place if/when their regular personnel is/are unable to perform services.

3.8 The contractor shall be responsible for the competency and conduct of their own personnel and for taking disciplinary actions with respect to their employees. The removal from the job site of contractor personnel shall not relieve the contractor of the requirement to provide personnel to perform the specified tasks outlined in this SOW.

3.9 The Government reserves the rights to deny access to any contractor employee to enter FRCSE if their presence would be detrimental to the FRCSE’s mission or performance of work in this SOW.

The Government reserves the right to require removal of any contractor employee from the job site who endangers persons or property or whose continued presence is inconsistent with the FRCSE mission. In such cases, the GPOC will advise the contractor of the reason for requesting an employee’s removal from the worksite or withdrawing his/her authorization to enter the installation.

3.10 The contractor’s PAS personnel shall not release any non-public information obtained via their services at FRCSE to any entity not directly engaged in providing services under this contract without prior written approval of the GPOC.

4. GOVERNMENT-FURNISHED EQUIPMENT (GFE)

The Government will furnish appropriate PPE when required, to include safety glasses, hearing protection devices and steel toe safety shoe covers.

5. PERIOD OF PERFORMANCE

6. WORK SCHEDULE

FRCSE core business hours are 0600 to 1530, Monday through Friday. FRCSE employees have the flexibility of choosing to work a straight 8-hour workday schedule, Monday through Friday or work an alternate Compressed Work Schedule (CWS) wherein workdays are 9 hours on Monday through Thursday, with one Friday an 8-hour workday and the other Friday off. Therefore, on a CWS within a two-week pay period, one week is a 44-hour work week and the other week is a 36-hour work week. This is excluding federal holidays, installation closure, FRCSE shutdowns, severe weather closure, and furlough periods. The FRCSE employee requiring PAS may choose to be on either a straight 8-hour workday schedule or CWS so the contractor PAS personnel must align their days and hours of work to exactly align with the FRCSE employee they are assisting. After hours’ support will be required to support urgent FRCSE personnel that require PAS assistance to prevent loss of capability, production, damage to equipment, and/or have the potential for causing injuries to personnel.

FEDERAL GOVERNMENT HOLIDAYS:

. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday observance. There are occasions when the FRCSE reduces operations in conjunction with the following holidays: Thanksgiving Day, Christmas Day and New Year’s Day which encompass additional non-holiday workdays and weekends.

Installation Closure:

When Federal facilities are closed by the Government, or when Federal employees are officially excused from work due to a holiday or a special event, severe weather, a security threat, or any other Government facility related problem that prevents Federal personnel from working at the Government facility, contractor personnel assigned to work at that facility in support of such Federal employees shall follow their parent company’s policies.

Severe Weather Closure: In the event of severe weather closings or other hazardous situations, notification will be given to contractor employees to take appropriate actions through radio and television stations covering the location of the work sites.

7. SECURITY

All Contractor personnel must be eligible to perform Non-Critical Sensitive work as defined by SECNAVINST 5510.30C. All Contractor personnel are required to have a favorably adjudicated Tier-3 investigation from the Defense Counterintelligence and Security Agency. The Contractor shall submit a request for personnel security investigation to the FRCSE Security Office. FRCSE Security Office will initiate the Contractor's Electronic Questionnaire for Investigations Processing (e- QIP) and conduct a preliminary screening of the Contractor's e-QIP for suitability and derogatory information. Contractor employees shall provide all information requested by the FRCSE Security Office, pursuant to the Privacy Act of 1974. The FRCSE Security Office may deny the Contractor access to Government facilities and information and may prohibit the Contractor from performance of sensitive duties for failure to provide requested information or when derogatory or adverse information is present on the Contractor's e-QIP or existing Defense Information Security System (DISS) record, in such cases, the Contractor employee may not perform work on the Contract.

The Contractor Facility Security Officer (FSO), or equivalent, (if applicable) shall pre-screen all potential employees for the contract in DISS. The Contractor shall not submit to the Government for processing documents concerning an individual with a past unfavorable determination or denied/revoked eligibility. Furthermore, if the Contractor submits documents concerning an individual with “No Determination Made” recorded in DISS, the individual, if employed by the Contractor, will not be granted a Common Access Card (CAC), but instead will be issued a 30-day visitor pass for access to the base. The pass will need to be renewed until final adjudication by Defense Counterintelligence and Security Agency (DCSA) Consolidated Adjudication Services (CAS). If it is determined that the “No Determination Made” will result in extended delays in CAC issuances; The Government Security Office may determine the individual ineligible for access within FRCSE facilities and the Contractor will need to provide a suitable replacement. In the event a prospective Contractor employee has an incident report on record in DISS, the Contractor shall exercise due diligence and investigate the underlying basis for the incident report, and the Contractor shall use sound judgment to determine whether the individual is trustworthy and suitable to provide support under the contract, thereby warranting submission of the required documents to the Government for processing immediately. If change in personnel occurs, the Contractor shall provide updated Visit Authorization Letter (VAL) or DISS visit request. The Contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of controlled unclassified information and to control distribution of controlled unclassified information in accordance with NISPOM Rule (32 CFR Part 117), National Industrial Security Program Operating Manual (NISPOM), and SECNAVINST 5510.36B. All Contractor facilities shall provide an appropriate means of storage for controlled unclassified information and materials. All controlled unclassified information shall be appropriately identified and marked as Controlled Unclassified Information in accordance with DoD Instruction 5200.48, Controlled Unclassified Information (CUI).

Controlled Unclassified Information including Covered Defense Information (meeting the definition of 48 CFR 252.204–7012(a)) generated and/or provided under this contract shall be marked and safeguarded as specified in DoD Instruction 5200.48, Controlled Unclassified Information (CUI). available at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/520048p.PDF. Any product containing Covered Defense Information shall be assigned a distribution statement (distribution statements B through F) using the criteria set forth in DoDI 5230.24 (Distribution Statements on Technical Documents); and have this statement displayed per DoDI 5230.24, Enclosure 3.

All controlled unclassified technical information shall be appropriately identified and marked with the following distribution statement(s):

PUBLIC RELEASE. Any controlled unclassified information pertaining to this contract shall not be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by appropriate U.S. government authority. Proposed public releases shall be submitted for approval prior to release through: Commander, FRCSE Security Office, 101 Wasp Street, Building NAS, Jacksonville, FL 32212.

7.1 CITIZENSHIP REQUIREMENT

All contractor personnel performing work for the FRC shall provide proof of United States citizenship.

7.2 INVESTIGATIVE REQUIREMENTS

After providing citizenship proof, the individual shall submit to a full security back- ground check prior to being given access to the FRC computer network IAW DODM 5200.02 Procedures for the DOD Personnel Security Program of 3 April 2017, SECNAVINST 5510.30C DON Personnel Security Program, FRCSEINST 5510.14 Information, Personnel, and Industrial Security Procedures and FRCSEINST 5510.15B Electronic Key Management System Documentation and Storage.

7.3 COMMON ACCESS CARD (CAC) / PUBLIC KEY INFRASTRUCTURE (PKI), SYSTEM AUTHORIZATION ACCESS REQUEST NAVY (SAAR-N)

7.3.1 SAAR-N:

All contractor personnel requiring access to Government IT systems shall have approved forms on file, and complete required Annual Information Awareness Training pursuant to applicable clauses.

7.3.2 COMMON ACCESS CARD (CAC) / FRC BADGES:

Only authorized Contractors will receive U.S. government Common Access Card (CAC) and FRCSE badge. This is verified by the submission of the VAL containing all first, middle and last names of all eligible Contractors assigned to perform contract duties within FRCSE facilities or a Defense Information System for Security (DISS) visit request. The CAC shall be the principal identity credential for supporting interoperable access to installations, facilities, buildings, controlled spaces, and government IT systems. Upon receipt of the DEERS Enrollment DD Form 1172, the Government will initiate the request for the contractor to complete a Standard Form 86 (SF 86, Questionnaire for National Security Positions). An SF 86 will not be required for an individual currently holding a valid national security clearance. A Tier 3 background investigation or equivalent is required for issuance of the CAC with full access. The CAC and FRC Badge may be issued granting facility access only upon favorable return of the Federal Bureau of Investigation (FBI) fingerprint check, confirmation of no existing adverse information in the DISS and submission of a completed SF 86 application. The CAC will be updated with full access (facility and IT systems) upon return of a favorable determination on the Tier 3 background investigation from the DCSA CAS.

7.4 INFORMATION SECURITY (INFOSEC):

Information or data that the contractor accesses shall be handled at the appropriate classification level, including unclassified information, which shall be handled as “Controlled Unclassified Information (CUI)”. Distribution is authorized to the FRCSE and supported Activity only. The contractor shall safeguard all Sensitive Information, and CUI. The contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of controlled unclassified information and to control distribution of controlled unclassified information in accordance with DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM), and SECNAVINST 5510.30C DON Personnel Security Program. All contractor facilities shall provide an appropriate means of storage for CUI and materials. All CUI shall be appropriately identified and marked as” Controlled Unclassified Information” in accordance with DoDM 5200.01, Information Security Program: Controlled Unclassified Information (CUI) Volume 4 (enclosure 3).

7.4.1 Marking:

All documents shall have the appropriate distribution statement in accordance with DoD Instruction 5230.24, Distribution Statements shall be referred to FRCSE Security Office, 101 Wasp Street, Building NAS, Jacksonville, FL 32212.

7.4.2 Public Release:

Any CUI pertaining to this contract shall not be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by appropriate U.S. government authority. Proposed public releases shall be submitted for approval prior to release through FRCSE Security Office, 101 Wasp Street, Building NAS, Jacksonville, FL 32212.

7.4.3 OPSEC:

The contractor shall comply with activity OPSEC program instructions, guidance and contribute to organization-level OPSEC efforts. The contractor shall include OPSEC as part of its ongoing security awareness program and take all required activity OPSEC training. Training certification records should be forwarded initially and annually to the FRCSE Industrial Security Department. The contractor shall protect identified critical information, sensitive unclassified information, and activities, which, if divulged, could further compromise classified or sensitive information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission. Reference CDRL A0003.

The contractor shall develop, implement, and maintain an OPSEC program to protect controlled unclassified and classified activities, information, equipment, and material used or developed by the Contractor and any subcontractor during performance of the contract. The Contractor shall be responsible for the subcontractor implementation of the OPSEC requirements. This program may include Information Assurance and Communications Security (COMSEC). The OPSEC program shall be in accordance with National Security Presidential Memorandum 28 (NSPM 28), and at a minimum shall include:

While performing aboard NAVAIR or NAVAIR sites, the contractor shall comply with facility OPSEC program instructions and contribute to organization-level OPSEC efforts; include OPSEC as part of its ongoing security awareness program; take all required Agency training; be responsive to the Supporting OPSEC Manager on a non-interference basis; and protect sensitive unclassified information and activities, which could compromise classified information or operations, or degrade the planning and execution of operations performed by the Requiring Office (RO) and contractor in support of the mission.

8. GOVERNMENT POINT OF CONTACT (GPOC):

TBD,

Phone:

Email:

9. REFERENCES:

U.S. Equal Employment Opportunity Commission Questions & Answers: Federal Agencies’ Obligation to Provide Personal Assistance Services Under Section 501 of the Rehabilitation Act https://www.eeoc.gov/federal/directives/personal-assistance-services.cfm

Department of the Navy Policy for Personal Assistance Services (PAS):

https://www.secnav.navy.mil/mra/eeo/Documents/Department%20of%20the%20Navy%20Policy%20for%20Personal%20Assistance%20Services.pdf

Department of the Navy’s Procedures for Processing Requests for Personal Assistance Services:

https://www.secnav.navy.mil/mra/eeo/Documents/Department%20of%20the%20Navy%20Procedures%20for%20Processing%20Requests%20for%20PAS.pdf

TABLE 1: LIST OF REQUIRED PERSONAL ASSISTANCE SERVICES

1. Assist in entry and exit to facility and buildings with use of FRCSE employee’s government identification.

2. Open/close doors, elevators, wheelchair lifts, access gates, vehicle gates, drawers, and cabinets.

3. Assist in positioning of desk, file cabinets, computer screen, computer peripherals, files, etc.

4. Adjust lighting and window blinds in work area.

5. Insert/remove Common Access Card from computer.

6. Place and remove headset for Teams meetings.

7. Assist in charging of personal electronic devices.

8. Manipulate aircraft parts and tooling to provide different views to employee for inspection.

9. Retrieve and manipulate Manufacturing Work Orders. Turn pages and fill in checklists as directed for Work Order reviews.

10. Take pictures of parts, damage, and tooling with NMCI iPad and Team camera

11. Feed lunch, snacks, and liquids.

12. Adjust body position in wheelchair if leg or arm falls.

13. Feed lunch, snacks, and liquids.

14. Administer medication/prescription at meals.

15. Transport laptop/peripherals for classes and presentations.

16. Retrieve items on printer.

17. Use different measurement devices with direction by FRCSE employee (Ex. calipers, FARO Arm, Handicap).

18. 3D Scan Parts with handicap and FARO Arm with direction by FRCSE employee.

19. Assist with setting up and running 3D printer with direction by FRCSE employee.