SAM-DESCRIPTION.pdf

36C10A21Q0013 Request for Information (RFI)

REQUEST FOR INFORMATION

Post-Acute Care Referral Web-Based Management System

THE REQUEST FOR INFORMATION (RFI) IS ISSUED SOLELY FOR INFORMATION

AND PLANNING PURPOSES ONLY AND DOES NOT CONSTITUTE A

SOLICITATION.

This Request for Information (RFI) is issued solely to conduct market research for information and planning purposes. It does not constitute a solicitation (Request for Proposal or Request for Quotations) or a promise to issue a solicitation in the future.

This RFI does not commit the Government to contract for any supply or service whatsoever. In accordance with The Federal Acquisition Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Furthermore, the Government is not, at this time, seeking proposals. Responders are advised that the Government will not pay for any information or administrative costs incurred in response to this Request for Information. All costs associated with responding to this Request for Information will be solely at the responding party’s expense.

The purpose of this RFI is to identify qualified vendors, who are able to meet the Department of Veterans Affairs (VA), Veterans Integrated Service Networks (VISN) 2 Medical Centers requirement for a web-based solution to help them find high quality available post-acute care providers, such as nursing homes and homecare agencies, reserve their services, and track their outcomes. The Contractor shall provide a 12-month web-based post-acute care referral management system SaaS which shall comply with all salient characteristics detailed in section 1.1 of the attached Product Description.

Any contract/order that might be awarded based on information received or derived from this market research will be the outcome of the competitive process. The purpose of this RFI is to obtain market information on capable sources of supply, industry practices, and input specific to the information provided. Not responding to this RFI does not preclude participation in any future Request for Proposal (RFP), if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will not be returned.

The North American Industry Classification System (NAICS) for this requirement is 541519. The Small Business Size Standard 150 Employees / $30 Mil. Small Business companies with the capability to perform this requirement, in total or in part, are encouraged to participate. If you are interested only in subcontracting opportunities, please indicate this fact clearly in your submission. Should you believe a different NAICS code better applies to the requirement requested under this request for information please provide your suggestions in your response to the RFI. Please indicate your company size and socio-economic status for applicable NAICS codes.

Be advised that set-aside decisions may be made based on the information provided in response to this RFI. Responses should be as complete and informative as possible.

RFI RESPONSE INSTRUCTIONS

Note: Provide a capability package that is clear, concise, and complete. The VA is under no obligation to provide feedback to the company, or to contact the company for clarification of any information submitted in response to this RFI.

There is a page limitation for this RFI of 30 pages. The Government will not review any other information or attachments included, that are in excess of the 30-page limit. NO MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Generic capability statements will not be accepted or reviewed. Your response must address capabilities specific to the services required in the attached PD and must include the following:

a. Interested Vendors shall at a minimum, provide the following information in the initial paragraph of the submission:

Name of Company CAGE/DUNS Number under which the company is registered in SAM/VetBiz.Gov Address Point of Contact Name Phone Number Fax Number Email address Company Business Size and Status

For VOSB and SDVOSBs, proof of verification in VIP.

For Service-Disabled Veteran Owned Small Business (SDVOSB) / Veteran Owned Small Business (VOSB) concerns, indicate whether at least 50 percent of the cost of performance incurred is planned to be expended for employees of your concern or employees of other eligible SDVOSB/VOSB concerns NAICS code(s) Socioeconomic data Data Universal Numbering System (DUNS) Number Existing Contractual Vehicles the contractor holds for providing these services (GWAC, FSS, other agency GWACs or MAC, etc.)

b. Provide a summary of your capability to meet the requirements contained within the draft Product Description (PD) for the following areas:

1. Detail your company’s capabilities and experience supporting federal agencies in providing a Software as a Service (SaaS) product, and how your SaaS product can satisfy the requirements listed in the PD. Include examples of federal experience implementing your SaaS product (specific examples or references provided must include the agency, point of contact, dollar value, and contract number).

2. Detail your company’s SaaS product cloud infrastructure and accessibility from various client devices through either a thin client interface, such as a web browser (e.g., web-based email) or a program interface. The system shall not require download of software to VA computers. The VA shall not manage or control the underlying cloud infrastructure including network, servers, operating systems, storage or individual application capabilities.

The system shall be vendor or third-party hosted and require no servers within VA. Please validate that your proposed SaaS product is SaaS in accordance with the NIST 800-145 definition and describe its hosting environment.

3. Please detail any interfacing or custom development that your SaaS product requires ahead of go-live. Can your company’s proposed SaaS product meet all PD requirements without developing an interface or performing any kind of custom development?

4. Please describe your company’s willingness and ability to adopt and incorporate customer feedback in the product roadmap of your proposed SaaS product.

5. Please describe your pricing model to include the threshold for named user subscriptions vs. an enterprise/site subscription. Is your pricing model driven by total users, concurrent users, transaction-based, number of records, etc.? Are any additional services needed outside of the subscription model (e.g., configuration to meet functional requirements, data storage, data migration, additional features)? If so, please provide the items and proposed price for these additional services.

6. Please provide separate Rough Orders of Magnitude (ROMs) for the

SaaS product in accordance with PD Paragraph 1.0 – 1.2.

7. For the SaaS portion of this effort, VA intends on providing limited payment until the SaaS product has achieved a FedRAMP Authorization and a VA Authority to Operate (ATO). Once approved by the VA Authorizing Official, VA intends on setting up a subscription payment for the duration of the base period and option periods, if exercised. Do you concur or propose different payment terms?

8. The Contractor shall comply with FedRAMP requirements as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement. Is your company’s SaaS product FedRAMP Authorized? If not, are you willing and ready to begin the processes and documentation required to become FedRAMP Authorized within 30 days of award?

9. Following guidance from the Federal CIO, VA will utilize existing JAB ATO or agency ATO issued by another agency as a starting point for FedRAMP requirements. If neither of those exist, VA will sponsor FedRAMP ATO.

VA will be using the FedRAMP baselines as a starting point, since they are specifically tailored for cloud services. Does your company’s SaaS product have an ATO from any federal agency?

https://www.fedramp.gov/agency-authorization/

10. Detail your company’s support Service Level Agreements (SLAs) for all tiers of service.

11. What was your uptime rate during the past 12 months?

12. Describe your standard release and patch cycle.

13. Do you have any issues/concerns about or require any clarifications on the PD?

14. Has the draft PD provided sufficient detail to describe the technical/functional requirements that encompass the software development and production operations support services to be performed under this effort?

______ YES _______ NO (if No, answer the next question)

15. If “NO”, please provide your technical comments/recommendations on elements of the draft PD that may contribute to a more accurate proposal submission and efficient, cost effective effort.

Responses are due NO LATER THAN October 12, 2020 @ 11:59PM EST via email to Samantha McIntyre (Samantha.McIntyre2@va.gov). Please note “Post-Acute Care Referral Web-Based Management System” in the subject line of your response. Mark your response as “Proprietary Information” if the information is considered business sensitive. The email file size shall not exceed 5 MB.

This announcement is not a request for proposal and in no way commits the Government to award a contract(s). No solicitation exists at this time.

See attached document: Acute Care Referral SaaS PD Draft - 28Sep2020.

mailto:Samantha.McIntyre2@va.gov