Acute Care Referral SaaS PD Draft - 28Sep2020.pdf

PRODUCT DESCRIPTION (PD) TEMPLATE

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology VISN 2 Medical Centers

Web-Based Post-Acute Care Referral Management System

Date: 9/28/2020

VA-20-00092540

PD Version Number: 2.0

Web-based Post-Acute Care Referral Management System TAC Number: VA-20-00092540

Contents

1.0 PRODUCT REQUIREMENTS

1.1 SALIENT CHARACTERISTICS

1.2 ASSESSMENT, AUTHORIZATION, and CONTINUOUS MONITORING

2.0 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

PROCUREMENTS (SECTION 508)

2.1 SECTION 508 – INFORMATION AND COMMUNICATION TECHNOLOGY

(ICT) STANDARDS

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

3.0 GENERAL REQUIREMENTS

3.1 SAFETY CODES / CERTIFICATIONS / LICENSING

3.2 HIPAA COMPLIANCE

3.3 ACCOUNTING OF DISCLOSURES

3.4 VA TECHNICAL REFERENCE MODEL

3.5 POSITION/TASK RISK DESIGNATION LEVEL(S)

ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM

SECURITY/PRIVACY LANGUAGE

1.0 PRODUCT REQUIREMENTS

Case Managers and Social Workers at the Department of Veterans Affairs, VISN 2 Medical Centers have a requirement for a web-based solution to help them find high quality available post-acute care providers, such as nursing homes and homecare agencies, reserve their services, and track their outcomes. Today, our case managers and social workers are responsible for finding these and other essential placements and services for about 40% of Veterans before they can discharge. Working on available fax, e-fax and e-referral systems leads to delays and fails to consistently identify high quality providers for our Veterans. The Case Managers and Social Workers in VISN 2 want to implement a proven electronic referral system that optimizes referral workflows and task management, empowers Veteran choice, and engages provider partners to avoid discharge delays, reduce the acute inpatient hospital Length of Stay (LOS), and deliver the best available quality post-acute care to Veterans. This TO will have a 12-month base period and three 12-month option years.

Several firms provide basic e-fax and e-referral capabilities. We have identified one vendor with optimized workflow management, overdue tasks reporting, advanced Veteran choice tools, and patient and provider partner follow up and surveying. VISN 2 Case Managers and Social Workers have identified a vendor that features an online competitive marketplace that provides consistent workflows with task tracking and overdue alerts, engages all eligible providers and consistently finds more available options for Veterans. This vendor also provides Veterans with detailed quality, satisfaction and outcomes information about each provider to help them choose high quality care and incorporates Veteran surveys to collect detailed info on how post-acute care partners are satisfying our Veterans’ needs.

The Contractor shall provide a 12-month web-based post-acute care referral management system SaaS which shall comply with all salient characteristics detailed in section 1.1. The SaaS shall be available to the VA facilities identified in Table 1. The Contractor shall ensure the product is available for VA use within 60 days after award.

The Contractor shall provide the following implementation services:

a. Provide current state analysis that begins with analysis of existing workflows, referral patterns and VA staff needs and configure the SaaS to meet the workflow needs of each location. This analysis shall ensure a smooth path to go-live and inform VA staff training to be led by the vendor services team later.

b. Provide strategic goals development that includes introducing leadership to available metrics and reports and, based on the current state analysis, help leadership develop operational and outcomes goals for Case Managers and Social Workers.

c. Provide future state visualization that details how VA staff and workflows layer onto Contractor’s solutions. The Contractor shall guide leadership and staff through the future vision in every implementation meeting to ensure leaders are informed and knowledgeable of the future state.

d. Provide visual strategic roadmap that includes creating and managing a roadmap and work plan of all tasks, owners and key dates to transition to the future state.

e. On-site or virtual training (as preferred by VA staff) before go-live, as well as continuously offer webinars and make available online training video resources.

Training handouts and a web-based user manual shall be provided for each attendee.

f. Provide and staff a support desk to troubleshoot and resolve technical and user issues 24/7.

Table 1 - VISN 02 Facilities/Locations for the Web-based Post-Acute Care Referral Management System SaaS

VISN 02 Facility Name Address

James J. Peters VA Medical Center (VAMC) 130 West Kingsbridge Rd., Bronx, NY 10468

Albany VAMC: Samuel S. Stratton 113 Holland Ave., Albany, NY 12208

Bath VAMC 76 Veterans Ave., Bath, NY 14810

Syracuse VAMC 800 Irving Ave., Syracuse, NY 13210

VA Western New York Healthcare (HCS) System 3495 Bailey Ave., Buffalo, NY 14215

VA New Jersey HCS

East Orange Campus:

385 Tremont Ave., East Orange, NJ 07018

Lyons Campus:

151 Knollcroft Rd., Lyons, NJ 07939

VA Hudson Valley HCS

Montrose Campus:

2094 Albany Post Rd., Montrose, NY 10548

Castle Point Campus:

41 Castle Point Rd., Wappingers Falls, NY 12590

VA New York Harbor HCS

Brooklyn Campus:

800 Poly Place, Brooklyn, NY 11209

Manhattan Campus:

423 E. 23 Street, New York, NY 10010

Northport VAMC 79 Middleville Rd., Northport, NY 11768

The Contractor shall make the SaaS available 99% of the time, 24 hours per day, seven days per week, 365 days per year. The outage or downtime percentage shall not be more than 1% of the time in any given 12-month period of performance. The Contractor shall manage all technical and user-based issues and provide VA access to the support desk for technical support and user support via phone 24/7. The Contractor shall respond to all requests for support within one hour of receipt of VA call or email for support with resolution to any request within 24-hours.

The Contractor shall develop and maintain an effective Quality Control Plan (QCP) which details how they will monitor their work to ensure they are meeting all the requirements of the task order. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor shall use the QCP to assure that their work complies with the requirements of the task order. The Contractor is expected to provide the COR with quarterly QCP reports specific to VISN 2. The Contractor shall provide three current references, from different post-acute-care institutions, which demonstrate the effectiveness of their system, which includes data and/or case studies which validate performance metrics. The Contractor shall meet with PM/COR every two weeks (on Friday) to discuss implementation status until implementation is completed and VA users are using the SaaS.

A technical kickoff meeting shall be held within 10 days after TO award. The Contractor shall coordinate the date, time, and location (can be virtual) with the Contracting Officer (CO), as the Post-Award Conference Chairperson, the VA PM, as the Co-Chairperson, the Contract Specialist (CS), and the COR. The Contractor shall provide a draft agenda to the CO and VA PM at least five (5) calendar days prior to the meeting. Upon Government approval of a final agenda, the Contractor shall distribute to all meeting attendees. During the kickoff-meeting, the Contractor shall present, for review and approval by the Government, the details of the intended approach, work plan, and project schedule for the effort via a Microsoft Office PowerPoint presentation. At the conclusion of the meeting, the Contractor shall update the presentation with a final slide entitled “Summary Report” which shall include notes on any major issues, agreements, or disagreements discussed during the kickoff meeting and the following statement “As the Post-Award Conference Chairperson, I have reviewed the entirety of this presentation and assert that it is an accurate representation and summary of the discussions held during the Technical Kickoff Meeting for the Web-based Post-Acute Care Referral Management System SaaS.” The Contractor shall submit the final updated presentation to the CO for review and signature within three (3) calendar days after the meeting. The Contractor shall also work with the CS, the Government’s designated note taker, to prepare and distribute the meeting minutes of the kickoff meeting to the CO, COR and all attendees within three (3) calendar days after the meeting. The Contractor shall obtain concurrence from the CS on the content of the meeting minutes prior to distribution of the document.

Deliverables:

A. Training Materials B. User Manual C. Quality Control Plan D. Technical Kickoff Presentation

1.1 SALIENT CHARACTERISTICS

A. Salient Characteristics related to Urgent Needs to Respond to COVID-19:

1. The solution shall allow VISN 2 Staff to easily and clearly communicate all Veteran and humanitarian patients’ Covid-19 status to post-acute providers.

Available patient statuses should include:

a. COVID-19 Possible Contact Exposure

b. COVID-19 Suspected – Presenting Signs and Symptoms

c. COVID-19 Tested Positive

d. COVID-19 Tested Negative

2. The solution shall enable post-acute providers to document their ability to care for COVID-19 patients and track their historic acceptance rates of COVID-19 patients. This information must be available to VISN 2 staff and Veterans during the care transition.

3. The solution shall track the real-time status of all care transitions (highlighting COVID-19 patients in particular) enabling leadership to identify delays and support staff when needed to create additional bed space to accommodate future surges in hospital bed need.

4. The solution shall provide VISN leadership with a summary of all post-acute providers’ COVID-19 acceptance rates and capabilities

5. The solution shall support for real-time modifications to patient status indicators and reporting to quickly accommodate new findings related to COVID-19 patients and all future infectious disease challenges

B. All Other Salient Characteristics:

1. The solution shall be web-based

2. The solution shall operate on Internet Explorer, Firefox and Chrome

3. The solution shall support referrals to:

a. Long Term Care Post-Acute Hospitals

b. Inpatient Rehab Hospitals

c. Skilled Nursing Facilities

d. Home Health Agencies

e. Hospice Agencies

f. Infusion Providers

g. Private Duty Nursing Agencies

h. Outpatient Dialysis Centers

i. Psychiatric Facilities

j. Durable Medical Equipment

k. Drug and Alcohol Rehab Centers

l. Ambulance Transportation

4. The solution shall support direct referrals to single providers

5. The solution shall support open competitive referrals that allow staff to find all providers offering care

6. The solution shall generate Veteran-specific patient choice lists outlining all their available options with quality, satisfaction and operational data available

7. The solution shall allow staff to reserve care or services with partners.

8. The solution shall provide detailed task management, overdue status and workflow optimization reporting

9. The solution shall quality outcomes, satisfaction scores, and operational metrics for all partner providers and make available to Case Managers, Social Workers and leadership

10. The solution shall collect and publish Veteran feedback on their post-acute partners

11. The solution shall allow Case Management and Social Work leadership to set and monitor operational goals (example goal metrics below):

a. Success rate in finding an available provider for a Veteran

b. Success rate with Veterans selecting the highest quality provider

c. % of Veterans choosing top quality available provider

d. Average # of providers contacted with referrals

e. Average # of providers offering care to Veterans

f. Delayed discharges

g. Overdue task to on-time task ratio

h. Readmission rate from post-acute care partners

i. Staff compliance with referral distribution to all appropriate eligible partners

j. Staff compliance with Patient Choice requirements

k. Staff utilization and daily referral volumes

12. The solution shall include Reports to include:

a. Capacity Management report highlighting COVID patient referrals and delays

b. Provider reporting with provider denial codes, on-time response rates, and badges denoting clinical, operational and satisfaction scores

c. Team report outlining team and individual performance on core metrics and utilization

d. Referral export with detailed Veteran Choice patterns and feedback

1.2 ASSESSMENT, AUTHORIZATION, AND CONTINUOUS MONITORING

1. The information system solution selected by the Contractor shall comply with the Federal Information Security Management Act (FISMA).

2. The Contractor shall comply with FedRAMP requirements as mandated by

Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement.

3. Following guidance from the Federal CIO, VA will utilize existing JAB ATO or agency ATO issued by another agency as a starting point for FedRAMP requirements. If neither of those exist, VA will sponsor FedRAMP ATO.

https://www.fedramp.gov/agency-authorization/

VA will be using the FedRAMP baselines as a starting point, since they are specifically tailored for cloud services.

4. The Contractor shall, where applicable, assist with the VA ATO Process to help achieve agency authorization of the cloud service or migrated application.

5. The Contractor shall complete a FedRAMP System Security Plan (SSP) and supporting documentation within 30 days after contract award.

6. The Contractor shall complete a Third-Party Assessment Organization (3PAO) Security Assessment Plan (SAP) within 75 days after contract award.

7. The Contractor shall complete a 3PAO Security Assessment Report (SAR) within 90 days after contract award.

8. The Contractor shall afford VA access to the Contractor’s and Cloud Service Provider’s (CSP) facilities, installations, technical capabilities, operations, documentation, records, and databases.

9. If new or unanticipated threats or hazards are discovered by either VA or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party in accordance with the security addendum B.

10. The Contractor shall not release any data without the consent of VA in writing. All requests for release must be submitted in writing to the Contracting Officer’s Representative (COR)/Contracting Officer (CO).

11. For live VA data to be used in this system, a FedRAMP Authorization and Agency ATO will be required.

Deliverables:

A. FedRAMP System Security Plan (SSP) and supporting documentation B. 3PAO Security Assessment Plan (SAP) C. 3PAO Security Assessment Report (SAR)

2.0 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

PROCUREMENTS (SECTION 508)

On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section 508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

2.1 SECTION 508 – INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

STANDARDS

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT.

These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA Guidelines)

E204 Functional Performance Criteria E206 Hardware Requirements E207 Software Requirements E208 Support Documentation and Services Requirements

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule

The Government reserves the right to test for Section 508 Compliance before delivery.

The Contractor shall be able to demonstrate Section 508 Compliance upon Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery.

The Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

3.0 GENERAL REQUIREMENTS

3.1 SAFETY CODES / CERTIFICATIONS / LICENSING

Contractor personnel performing the required work under this contract shall not be considered Government employees.

3.2 HIPAA COMPLIANCE

HIPAA compliance is required. The Contractor must adhere to the provisions of Public Law 104-191, Health Insurance Portability and Accountability Act (HIPAA) of 1996 and the National Standards to Protect the Privacy and Security of Protected Health Information (PHI). As required by HIPAA, the Department of Health and Human Services (HHS) has promulgated rules governing the security and use and disclosure of protected health information by covered entities, including the Department of Veterans Affairs (VA). In accordance with HIPAA, the Contractor will enter into a Business Associate Agreement (BAA) with VA.

3.3 ACCOUNTING OF DISCLOSURES

The Contractor shall:

• Within five business days of a written request from Covered Entity, make available information for Covered Entity to respond to an Individual’s request for access to PHI about him/her.

• Make available information for Covered Entity to respond to an Individual’s request for amendment of PHI about him/her and, as determined by and under the direction of Covered Entity, incorporate any amendment to the PHI.

• Make available PHI for Covered Entity to respond to an Individual’s request for an accounting of Disclosures of PHI about him/her. Business Associate may not take any action concerning an individual’s request for access, amendment, or accounting other than as instructed by Covered Entity.

3.4 VA TECHNICAL REFERENCE MODEL

The Contractor shall support the VA enterprise management framework. In association with the framework, the Contractor shall comply with OI&T Technical Reference Model (VA TRM). The VA TRM is one component within the overall Enterprise Architecture

(EA) that establishes a common vocabulary and structure for describing the information technology used to develop, operate, and maintain enterprise applications. Moreover, the VA TRM, which includes the Standards Profile and Product List, serves as a technology roadmap and tool for supporting OI&T. Architecture & Engineering Services (AES) has overall responsibility for the VA TRM.

3.5 POSITION/TASK RISK DESIGNATION LEVEL(S)

In accordance with VA Handbook 0710, Personnel Security and Suitability Program, the position sensitivity and the level of background investigation commensurate with the required level of access for the following tasks within the PWS are:

Position Sensitivity and Background Investigation Requirements by Service Task/Item Number

Service Task/ Item Number

Tier1 / Low Risk Tier 2 / Moderate Risk

Tier 4 / High Risk

1.0 1.1 1.2

The Tasks identified above and the resulting Position Sensitivity and Background Investigation requirements identify, in effect, the Background Investigation requirements for Contractor individuals, based upon the tasks the particular Contractor individual will be working. The submitted Contractor Staff Roster must indicate the required Background Investigation Level for each Contractor individual based upon the tasks the Contractor individual will be working, in accordance with their submitted proposal.

SCHEDULE FOR DELIVERABLES

Task Deliverable ID Deliverable Description

1.0 A Training Materials

Due on day of training, provide to each VA attendee.

Electronic submission to: VA PM, COR, CO, Facility CIO, Implementation Manager, Delivery Date Coordinator.

Inspection: destination Acceptance: destination

1.0 B User Manual

Due on day of training, provide to each VA attendee.

Electronic submission to: VA PM, COR, CO, Facility CIO, Implementation Manager, Delivery Date Coordinator.

Inspection: destination Acceptance: destination

1.0 C Quality Control Plan

Initial due at Technical Kickoff meeting, then updated bi-weekly for discussion at the bi-weekly status meeting. Updates due five days after receipt of Government comments. Allow Government five days to review and submit comments.

Electronic submission to: VA PM, COR, CO, Facility CIO, Implementation Manager, Delivery Date Coordinator.

Inspection: destination Acceptance: destination

1.0 D Technical Kickoff Presentation

Initial due at Technical Kickoff meeting for discussion at meeting, then update due to PM/COR within five days after meeting.

Electronic submission to: VA PM, COR, CO, Facility CIO, Implementation Manager, Delivery Date Coordinator.

Inspection: destination Acceptance: destination

1.2 A FedRAMP System Security Plan (SSP) and supporting documentation Due 30 days after award.

Electronic submission to: VA PM, COR, CO, Facility CIO, Implementation Manager, Delivery Date Coordinator.

Inspection: destination Acceptance: destination

1.2 B 3PAO Security Assessment Plan (SAP)

Due 75 days after award.

Electronic submission to: VA PM, COR, CO, Facility CIO, Implementation Manager, Delivery Date Coordinator.

Inspection: destination Acceptance: destination

1.2 C 3PAO Security Assessment Report (SAR)

Due 90 days after award.

Electronic submission to: VA PM, COR, CO, Facility CIO, Implementation Manager, Delivery Date Coordinator.

Inspection: destination Acceptance: destination

POINTS OF CONTACT

VA Program Manager:

Name: Joy Andrew Address: 130 West Kingsbridge Road Bldg 16, Bronx, NY 10468 Voice: 718-741-4113 Email: joy.andrew@va.gov Contracting Officer’s Representative:

Name: Christine Foland Address: 113 Holland Ave, Albany, NY 12208 Voice: 518-626-7327 Email: christine.foland@va.gov Contracting Officer:

Name: Lino Vera Address: TAC Austin, 1701 Directors Blvd, Austin, TX Voice: 512-831-9664 Email: lino.vera@va.gov Contract Specialist:

Name: Samantha McIntyre Address: TAC Austin, 1701 Directors Blvd, Austin, TX Voice: 512-981-4474 Email: samantha.mcIntyre2@va.gov

ADDITIONAL ITEMS

SPECIAL INSTRUCTIONS/REMARKS

Response Instructions: Offerors shall provide with its quote/proposal a letter from the OEM for any and all proposed products certifying that the Offeror or the Offeror’s teaming partner, if acquiring the product through a teaming partner, is authorized to sell and provide the proposed product(s) as of the date of the submission of the quote/proposal. The OEM letter shall be provided on the OEM’s letterhead and signed by an authorized representative of the OEM. Additionally, the Offeror’s quote/proposal shall explicitly self-certify that that it will not provide Gray Market Goods and/or Counterfeit Electronic Parts, and that it has the level of certification/specialization, as required by the OEM(s), to support authorized product sale and pricing for the products proposed. Failure to include the requisite OEM letter(s) and Offeror self-certification may render the Offeror’s quote Unacceptable and thus, ineligible for award.

INFORMATION SECURITY CONSIDERATIONS:

The Assessment and Authorization (A&A) requirements do not apply and a Security Accreditation Package is not required

All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this Product Description.

A prohibition on unauthorized disclosure: “Information made available to the Contractor or Subcontractor by VA for the performance or administration of this contract or information developed by the Contractor/Subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA.” This clause expressly limits the Contractor/Subcontractor’s rights to use data as described in Rights in Data – General, FAR 52.227-14(d).(1).

A requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the Contractor/Subcontractor has access, the Contractor/Subcontractor shall immediately notify the COR and simultaneously, the designated ISO, and Privacy Officer for the contract. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. See VA Handbook 6500.6, Appendix C, paragraph 6.a.

A requirement to pay liquidated damages in the event of a data breach: “In the event of a data breach or privacy incident involving SPI the contractor processes or maintains under this contract, the contractor shall be liable to VA for liquidated damages for a specified amount per affected individual to cover the cost of providing credit protection services to those individuals.” However, it is the policy of VA to forgo collection of liquidated damages in the event the Contractor provides payment of actual damages in an amount determined to be adequate by the agency.

Based on the determinations of the independent risk analysis, the Contractor shall be responsible for paying to VA liquidated damages in the amount of $37.50 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following:

1) Notification;

2) One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;

3) Data breach analysis;

4) Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;

5) One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and

6) Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs

A requirement for annual security/privacy awareness training: “Before being granted access to VA information or information systems, all Contractor employees and Subcontractor employees requiring such access shall complete on an annual basis either: (i) the VA security/privacy awareness training (contains VA security/privacy requirements) within 1 week of the initiation of the contract, or (ii) security awareness training provided or arranged by the contractor that conforms to VA’s security/privacy requirements as delineated in the hard copy of the VA security awareness training provided to the Contractor. If the Contractor provides their own training that conforms to VA’s requirements, they will provide the COR or CO, a yearly report (due annually on the date of the contract initiation) stating that all applicable employees involved in VA’s contract have received their annual security/privacy training that meets VA’s requirements and the total number of employees trained. See VA Handbook 6500.6, Appendix C, paragraph 9.

A requirement to sign VA’s Rules of Behavior: “Before being granted access to VA information or information systems, all Contractor employees and Subcontractor employees requiring such access shall sign on annual basis an acknowledgement that they have read, understand, and agree to abide by VA’s Contractor Rules of Behavior which is attached to this contract.” See VA Handbook 6500.6, Appendix C, paragraph 9, and Appendix D. Note: If a medical device vendor anticipates that the services under the contract will be performed by 10 or more individuals, the Contractor Rules of Behavior may be signed by the vendor’s designated representative. The contract must reflect by signing the Rules of Behavior on behalf of the vendor that the designated representative agrees to ensure that all such individuals review and understand the Contractor Rules of Behavior when accessing VA’s information and information systems.

ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM

SECURITY/PRIVACY LANGUAGE

APPLICABLE PARAGRAPHS TAILORED FROM: THE VA INFORMATION AND

INFORMATION SYSTEM SECURITY/PRIVACY LANGUAGE, VA HANDBOOK

6500.6, APPENDIX C, MARCH 12, 2010

B1. GENERAL

Contractors, Contractor personnel, Subcontractors, and Subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

B2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

Not applicable.

B3. VA INFORMATION CUSTODIAL LANGUAGE

B4. INFORMATION SYSTEM DESIGN AND DEVELOPMENT

B5. INFORMATION SYSTEM HOSTING, OPERATION, MAINTENANCE, OR USE

B6. SECURITY INCIDENT INVESTIGATION

B7. LIQUIDATED DAMAGES FOR DATA BREACH

B8. SECURITY CONTROLS COMPLIANCE TESTING

B9. TRAINING

ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY LANGUAGE