S02 Statement of Work Document Upload.docx

STATEMENT OF WORK

1. The services to be provided by the contractor under this full-service agreement shall be the overall execution of the document upload, to include training, communication, and reporting to the government:

2. General Requirements:

2.1 This SOW establishes the requirements for the upload and track Standard Operation Procedures (SOP) and competencies documents into the Censitrac system. The contractor must be able to perform shock chlorination within 24 hours’ notice from the COR or designee any time of day and any day of week.

2.2 This SOW shall cover the site(s) identified by the VA Greater Los Angeles Veterans Health Care System and where marking is to be performed.

2.3 The schedule for document uploads will be contained in the purchase order and will be coordinated between the contractor and Greater Los Angeles Veterans Health Care System Sterile Processing Service (SPS) management.

3. Hours of Coverage:

3.1. Normal hours of coverage will be Monday through Friday from 7:00am to 5:00pm, excluding federal holidays.

3.2. All service/repairs will be performed during stipulated hours of coverage unless requested or approved by Engineering.

3.3. Federal Holidays observed by the VAMC are:

New Year’s Day: January 1

Martin Luther King ‘s Birthday: Third Monday in January

President’s Day: Third Monday in February

Memorial Day: Last Monday in May

Juneteenth Independence Day: June 19

Independence Day: July 4

Labor Day: First Monday in September

Columbus Day: Second Monday in October

Veterans Day: November 11

Thanksgiving Day: Fourth Thursday in November

Christmas Day: December 25

4. Services to be Provided:

4.1. Planning Phase:

4.1.1. Lead a kick-off meeting with key client individuals, such as the client’s project manager/leader, and sterile processing department manager. The assigned project manager will provide a high- level overview of the document uploading methodology.

4.1.2. Work with the client to gather and refine requirements and scope of the project.

4.1.3. Present the project plan to the client for review and approval.

4.2 Validation/Testing Phase:

4.2.1 Provide Data Commission and Substitute best practices.

4.2.2 Upload data to client’s environment.

4.2.3 Provide and execute test scripts for data validation.

4.3 Execution Phase:

4.3.1 Clients approves product catalog data in clone environment.

4.3.2 Upload data to client’s production environment upon approval.

4.3.3 Training Coordinator on the uploading process.

4.4 Project Completion and Summary:

4.4.1 Present a project closure report to client for review and approval.

5. A Project Validation report summarizing the process will be provided to the Contracting Officer Representative (COR) upon completion.

5.1 The contractor shall provide documentation for the performance of tasks throughout various stages of the project.

5.2 Note: This report must be approved and signed by the COR or their representative. A copy of the report will be left with the COR. If the COR is not available to receive the service report (outside normal working hours), the service report will be left with the supervising official of the documents upload; the supervising official will forward the service report to the COR the next working day.

6 Delegation of Authority:

6.1 No additional service shall be provided without the approval from the Contracting Officer (CO) or his/her designee of this contract. The Contractor shall not accept any instructions issued by any other person(s) other than the CO or his/her delegated representative acting within the limits of his/her authority.

7 Authorized Services:

7.1 Only those services specified herein are authorized under this contract. Before permitting and/or performing any service of a non-contract nature, the Contractor shall advise the CO of the reason (s) for the additional work and/or service. The Contractor is cautioned that only the CO or his/her designee may authorize additional service that are within the scope of this contract and that reimbursement shall not be made unless prior authorization is obtained from the CO. All changes to the contract shall be issued through a contract modification in writing from the CO to the Contractor.

8 Complaints:

8.1 Contractor shall promptly and courteously respond to complaints within three (3) working days to the COR. Including complaints brought to the contractor’s attention by the CO. Contractor shall maintain a written record of all complaints, both written and oral showing the identity of the individual, the nature of the complaint, and contractor’s response. Contractor shall permit the Government to inspect the written records of complaints upon reasonable notice from the CO.