S02 RFQ 36C26024Q0385 Boise Laundry.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

531-24-3-5076-0030

36C26024Q0385 04-12-2024

Danielle Carrico 208-422-1000 x7420 04-30-2024

5:00 MDT

36C260

NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd

Bldg.17, Suite B428

Vancouver WA 98661

X

812320

$8 Million

NET 30

N/A

X

Department of Veterans Affairs

Boise VAMC

500 West Fort Street

Boise ID 83702

36C260

NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd

Bldg.17, Suite B428

Vancouver WA 98661

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center

PO Box 149971

Austin TX 78714-9971

See CONTINUATION Page

Hospital laundry services for Boise VAMC. See PWS.

Base plus four (4) Option Years.

Period of Performance:

Base: 1 July 2024 to 30 June 2025

Option Year 1: 1 July 2025 to 30 June 2026

Option Year 2: 1 July 2026 to 30 June 2027

Option Year 3: 1 July 2027 to 30 June 2028

Option Year 4: 1 July 2028 to 30 June 2029

IMPORTANT: Contractors please carefully review PWS, E.2

(quote submission and question deadline) and E.11

(basis of award).

See CONTINUATION Page

531-3640162-5076-857000-2540 0100561Z5

X X

36C26024Q0385

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 HOSPITAL LAUNDRY SERVICE - PERFORMANCE WORK STATEMENT (PWS) . 9

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...27

C.5 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.6 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.7 VAAR 852.215-70 SERVICE-DISABLED VETERAN-OWNED AND VETERAN-

OWNED SMALL BUSINESS EVALUATION FACTORS (JAN 2023) (DEVIATION)

C.8 VAAR 852.215-71 EVALUATION FACTOR COMMITMENTS (OCT 2019)

C.9 VAAR 852.219-70 VA SMALL BUSINESS SUBCONTRACTING PLAN MINIMUM

REQUIREMENTS (JAN 2023) (DEVIATION)

C.10 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(NOV 2018)

C.11 VAAR 852.237-75 KEY PERSONNEL (OCT 2019)

C.12 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ..31

C.13 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (FEB 2024)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 WAGE DETERMINATION

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 ADDENDUM TO FAR 52.212-1. ADDITIONAL QUOTE PREPARATION

INSTRUCTIONS AND QUESTIONS

E.3 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.4 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.5 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT

ORDERS—REPRESENTATION AND DISCLOSURES (DEC 2023)

E.6 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.7 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.8 VAAR 852.215-72 NOTICE OF INTENT TO RE-SOLICIT (OCT 2019)

E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.11 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.12 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (FEB 2024)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C260

NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd

Bldg.17, Suite B428

Vancouver WA 98661

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [x] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

https://www.tungstenautomation.com/products/einvoice-network

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

248,000.00 LB __________________ __________________

Laundry services for Boise VAMC - VA owned linen. See PWS.

Contract Period: Base POP Begin: 07-01-2024 POP End: 06-30-2025 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated) PRODUCT/SERVICE CODE: S209 - Housekeeping - Laundry/Drycleaning

310,000.00 LB __________________ __________________

Laundry services for Boise VAMC - Contractor owned linen. See

PWS.

Contract Period: Base POP Begin: 07-01-2024 POP End: 06-30-2025 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

12.00 MO __________________ __________________

Pickup and Delivery charge for Boise VAMC Laundry - VA and

Contractor owned linen. 24 hour turnaround. See PWS.

Contract Period: Base POP Begin: 07-01-2024 POP End: 06-30-2025 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contract Period: Option 1 POP Begin: 07-01-2025 POP End: 06-30-2026 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

PWS.

Contract Period: Option 1

POP Begin: 07-01-2025 POP End: 06-30-2026 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contractor owned linen. 24 hour turnaround. See PWS.

Contract Period: Option 1 POP Begin: 07-01-2025 POP End: 06-30-2026 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contract Period: Option 2 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

PWS.

Contract Period: Option 2 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contractor owned linen. 24 hour turnaround. See PWS.

Contract Period: Option 2 POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contract Period: Option 3

POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

PWS.

Contract Period: Option 3 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contractor owned linen. 24 hour turnaround. See PWS.

Contract Period: Option 3 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contract Period: Option 4 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

PWS.

Contract Period: Option 4 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

Contractor owned linen. 24 hour turnaround. See PWS.

Contract Period: Option 4 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 812320 - Drycleaning and Laundry Services (except Coin-Operated)

GRAND TOTAL

Page 9 of

B.3 HOSPITAL LAUNDRY SERVICE - PERFORMANCE WORK STATEMENT (PWS)

1. SCOPE:

a. Contractor shall furnish all labor, equipment, supervision, management, supplies, contractor-owned linen (for specific items listed) and facilities necessary to perform bulk laundry services and tasks required under this contract for the Department of Veterans Affairs Medical Center, 500 West Fort

Street, Boise, ID. All services are to be performed in accordance with standard industry practices and quality control measures. The VA Medical Center will maintain and be responsible for repair/replacement services for all VA provided linen, unless damage/loss is caused by the Contractor.

b. All workmanship shall be in accordance with practices established by the

National Association of Institutional Linen Management (NAILM), International

Fabricare Institute (1FI), Textile Rental Services Association (TRSA) and accepted industry standards. It is intended that services shall include all processes necessary for the laundering of the articles even though every step involved is not specifically mentioned. All work shall be performed under sanitary conditions as specified by the Joint Commission. Physical separation of clean and dirty linen is required. In no case shall clean and soiled linen share the same physical space. After processing, laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards.

c. This PWS is intended to produce a minimal acceptable level of performance.

The Government does recognize the possibility of the Contractor achieving the same or improved results due to innovative approaches, advances in the state-of-the- art of materials and supplies. Accordingly, provision is hereby made for changes when a Contractor or VA conclusively demonstrates the ability to maintain the standards established herein through use of improved techniques, materials, scheduling, etc. All changes are contingent upon the recommendations of the COR and the approval of the Contracting Officer (CO) via contract modification.

d. Service will be required six (6) days per week, Monday - Saturday, excluding some federal holidays.

e. The Laundry Plant layout/design shall incorporate a "design for asepsis" whereby clean linen does not come into contact with soiled linens nor share the same physical space, thus avoiding cross-contamination or reintroduction of bacteria once processed.

i. Performance Objective: Design for asepsis, clean laundry does not come into contact with soiled laundry.

1. AQL: No more than one (1) documented occurrence per year.

of 83

f. The Laundry Plant ventilation system shall be “designed for asepsis” whereby air flows from clean textile areas (positive pressure) to soiled areas (negative pressure) and is exhausted to the outside atmosphere. Physical separation of the soil-sort area is required in order to limit the potential for contamination of personnel or clean, processed textiles. Exhausting air to the outdoors prevents reintroduction of contaminants onto clean items and into clean work areas.

2. BACKGROUND INFORMATION:

a. The Boise Department of Veterans Affairs (hereinafter called the VA) provides services to Veterans of the Uniformed Services in Idaho, Oregon, and

Washington. The Contractor is to provide laundry services in accordance with the terms and conditions of this contract, including but not limited to hospital linens and employee uniforms.

3. CONTRACTOR SPECIFIC TASKS:

a. Task No 1. The Contractor shall provide complete hospital laundry services in accordance with the terms and conditions of this contract. In addition to laundering specific VA-owned linens, the Contractor shall also provide and laundry specific Contractor-owned (leased) linens. See Section 4 for identified items included in this contract.

b. Task No 3. The Contractor shall process all items within a 24-hour turn-around time (from pick up of soiled laundry to delivery of clean laundry).

i. Performance Objective: Process all items within a 24-hour turn-around time (from pick up of soiled laundry to delivery of clean laundry).

1. AQL: No more than three (3) documented late deliveries per year.

c. Task No 4. After processing, laundered articles shall be in a serviceable and sanitary condition, meeting performance standards established by organizations such as NAILM and IFI, as well as complying with contractor's Washroom

Standards and Linen Inspection Standards. Washing, extracting and tumble-drying procedures shall ensure that the washed item is restored to its intended appearance, in a manner that will prevent damage to the items being processed.

Shrinkage shall be no more than what can be called "natural" shrinkage due to washing and drying. Tumbled work such as undershirts, socks, bath towels, laundry bags, blankets, and bathrobes shall be complete dry and soft. Flatwork shall be folded. Uniforms and laboratory coats will be washed, dried, and hung on hangers to minimize wrinkles. Serviceable and sanitary condition is defined as washed, clean, stain-free, wrinkle-free and ready to be worn or used by Government personnel or patients.

i. Performance Objective: Laundered articles shall be in a serviceable and sanitary condition.

1. AQL: No more than three (3) documented deficiencies per year.

d. Task No 5. The Contractor shall clean with a tuberculocidal germicide/disinfectant all carts after unloading the soiled linen and prior to loading carts with clean linen.

e. Task No 6. The Contractor shall clean chemotherapy bed linens and clothing

(identified by yellow chemotherapy plastic bags) by pre-washing first, then washing with other linens.

f. Task No 7. The Contractor shall provide the VA with information relative to items found in soiled linen such as sharps and instruments during the same day they are discovered by the contractor’s staff. The purposes of the sharps notification is to assist VA in its ongoing efforts to reduce the number of sharps found in linen, and thereby reduce the amount of exposure for contractor's staff. Timely notification is critical for VA to determine the source of the items and is directly related to our ability to effectively address this issue. Laundry bags are color coded around the drawstring that identifies which area the sharps came from.

Identification of the color of bag expedites the tracking of the source.

Instruments or other items found (such as patient's personal items) shall be tagged and returned to VA with the next linen delivery.

g. Task No 8. The Contractor shall repair/replace any item damaged/lost by the

Contractor. Any articles billed for, but missing, shall be supplied by the

Contractor in the next regularly scheduled delivery at no additional cost to the

Government. Lost or badly damaged while under the control of the Contractor will be replaced within a 30-day period, unless the loss is Government caused.

h. Task No 9. The Contractors processing facility shall be within a 100-mile radius of the VA Medical Center Boise, 500 W Fort St, Boise, ID 83702 due to the 24 hour turnaround for delivery and Government inspections of the facility.

4. ITEMS INCLUDED IN CONTRACT: Communized items, VA owned, and leased from contractor (provided by the contractor), consist of the following:

a. Bed Sheet, flat – leased

b. Robes – VA owned

c. Bed Sheets, OR/Surgical Unit – VA

d. Tele Gowns - Lease

e. Bed Sheet, fitted – VA

f. Pajama tops and Bottoms – VA

g. Pillowcases – VA and leased

h. Wash cloth – leased

i. Scrubs – VA

j. Bath Towel – Leased

k. Bibs – VA

l. Huck Towels –VA

m. Dish Towels (with red stripe) – VA

n. Restraints - VA

o. Bed Pads – VA

p. Slings - VA

q. Mattress Pads – VA

r. Rags - VA

s. Bed Spread – VA

t. Dust Mops- VA

u. Blanket, Thermal – Leased

v. Wet Mops - VA

w. Blanket, Cotton (Bath) – Leased

x. Uniforms (Name on collar) - VA

y. Patient Gowns – VA

z. Warm-Up Jackets (Name on collar) – VA

aa. VA Shirts, trousers, coveralls, scrubs, lab coats – VA

bb. Special item hospital linens upon request

5. DELIVERY REQUIREMENTS

a. Weight (for Specialty items) and weight (for Commonized items) verification is required for each receipt and release of the linen workload. Delivery tickets, furnished by the Contractor, will be verified and signed by both the Contractor representative and COR and/or Government POC (Deliverable 1) for each delivery. A Scale Certification shall be provided to the COR and/or Government

POC upon request (Deliverable 2). The Contractor shall bring back any and all empty carts daily. Multiple deliveries may be required to bring back any and all empty carts at no additional cost to the Government.

b. The COR will receive the clean linen and verify the list of articles returned on the delivery ticket. The delivery ticket for communized items shall show the date, times and total net weight of the cart. The delivery ticket for Specialty items shall show the date, times and net weight of the cart. Delivery tickets will be used to verify Contractor’s monthly invoice.

c. All soiled linen shall be picked up from Hospital loading/unloading dock (Bldg.

85) and all clean linen shall be delivered to Building 43 of the VA Medical

Center. Carts containing clean linen being returned shall be lined and covered to protect them against cross contamination while in transit between the laundry plant and the VA Medical Center. Carts, which are completely enclosed with a cover, and kept sanitary, need not be lined. Laundry bags or linen, used to transport soiled laundry must be laundered after use. The

Contractor shall provide acceptable protective coverings for the linen.

d. Packaging. All general and specialty linen items, shall consist of placing items into clean carts and covering them. Covers shall cover entire linen cart. All items shall be neatly stacked and/or hung on linen racks and carts in such a manner that an accurate visual inventory can be taken. Items finished and placed on hangers are returned in a cart with a coat bar. They are placed on the hanger so identification number and size are showing, if any. General and specialty linen items shall be folded, stacked, hung, or counted in bulks as follows:

i. Flatwork items that must be washed, dried, ironed, and folded:

1. Pillowcases, regular

2. Pillowcases, surgical

3. Sheets, poly/cotton, bed

4. Towel, kitchen

5. Towel, huck

6. Wrappers, surgical and misc. surgical linen:

7. O.R. Sheets

8. O.R. Towels

ii. Items that must be washed, dried, and hung:

1. Shirt, uniform

2. Trouser, uniform

3. Smock, knee length long coats

4. Coveralls

5. Coat, short

6. Scrubs used as a uniform

7. Lab coats

iii. Items that must be washed, tumbled dried, and folded:

1. Bathrobes

2. Blankets, cotton

3. Blankets, bedspread

4. Gown, operating

5. Gown, patient

6. Pads, absorbent

7. Pads, mattress

8. Pajamas (folded per VA request)

9. Towel, bath

10. Warm-up jackets

11. Cloth, wash

12. Scrubs: Tops and bottoms

iv. Items that must be washed, dried, and returned in bulk:

1. Mops, wet

2. Mops, dust

3. Rags

v. Performance Objective: General and specialty linen items shall be folded, stacked, hung, or counted in bulks in accordance with the PWS.

1. No more than three (3) documented errors per year

6. PERSONNEL:

a. Contractor personnel shall adhere to established training criteria (such as

OSHA, Joint Commission), and shall be able to demonstrate a documented employee initial and refresher training program that includes Universal

Precautions, basic bacteriological concepts, infection control, safety, fire protection, PPE and commercial laundry operating procedures and policies.

Records of-all personnel training shall be maintained by the Plant Manager and shall be available upon Government request. Contractor's plant manager, by virtue of training, education, and experience, must meet the minimal requirements for managing a laundry as specified by NAILM. Contractor’s personnel who acquire a communicable illness shall not perform service under the contract and must be free of illness before returning to work.

7. PHYSICAL SECURITY:

a. The Contractor shall safeguard all Government property in the work area. At the close of each work period, facilities and equipment shall be secured. The

Contractor shall have no access to VA Sensitive or Patient Privacy information at any time.

8. QUALITY CONTROL:

a. The Contractor shall develop a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The

Contractor's QCP is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall develop and implement quality control procedures addressing these major areas of concern:

i. A description of the inspection system to cover all services specified in the

PWS. Description shall include specifics as to the areas to be inspected on both scheduled and unscheduled basis, frequency of inspections and the title and organizational placement of the inspectors.

ii. A description of the methods to be used for identifying and preventing defects in the quality of service performed.

iii. A description of the records to be kept to document inspections and corrective/preventive actions taken.

iv. Communication plan with COR, Contract Specialist, Contracting Officer and Contractor employees. This is an important element of the QCP and overall contract success.

b. Deliverable 3: The finalized QCP shall be submitted 20 days of award to the COR and/or Government POC and Contracting Officer for review/approval. The

Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptable of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer to review no later than 10 days prior to effective date of the change. The QCP shall be subject to the Government’s review and approval. The

Government may find the QCP “unacceptable” whenever the Contractor’s procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 days from receipt of notice that QCP is found

“unacceptable.”

9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP):

a. The Government will evaluate the contractor's performance under this contract.

All surveillance observations will be recorded by the Government. When an observation indicates defective performance, the COR and/or Government POC will document the defective performance and notify the Contracting Officer.

b. Surveillance Methods:

i. Periodic Facility Inspections: Laundry plants in which the work is done shall be open to Government inspection to ensure sanitary, safety and compliance conditions are being met. Government notice of the inspection will be sent at least one (1) hour beforehand. Laundry plant inspection will occur between 7:00 AM and 3:30PM, Monday through Friday, by VA representatives unless otherwise mutually coordinated between the

Government and Contractor.

ii. Delivery Spot Checks: This method requires the COR and/or Government

POC to employ a “spot check" style of evaluation based on the contactor’s delivery of clean linen. Periodic spot checks will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual, or annually) and may be adjusted, based on quality trends.

iii. Customer Complaints: The COR and/or Government POC will receive and investigate complaints from VA personnel. The COR and/or

Government POC shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaints in the cases of disagreement with the COR and/or

Government POC and the Contractor. Validated customer complaints shall be re-performed.

c. Any unsatisfactory inspection (defect) result will be documented and the

Contractor shall re- perform the service after notification by the COR.

d. Failing to meet the performance thresholds as outlined in the Performance

Requirement Summary shall result in Contract Discrepancy Report (CDR), warning or letter of concern from the Contracting Officer.

10. MEETINGS:

a. Post-Award Meeting: A post award meeting will be held within 10 business days after award. The meeting must be mutually scheduled with Contractor identified

POCs, Boise VAMC personnel, COR, CO and other individuals as necessary.

The meeting will be held virtually via MS Teams. Government is responsible for the agenda.

b. Monthly Meeting: At the request of the Government, a monthly meeting may be held at a mutually scheduled time with Contractor identified POCs, Boise VAMC personnel, COR, CO and other individuals as necessary. The meetings will be held virtually via MS Teams or in person as designated by the Government.

The Government may cancel the monthly meeting that occurs within the same month as the yearly meeting.

c. Yearly Meeting: At the request of the Government, a yearly meeting may be held at a mutually scheduled time with Contractor identified POCs, Boise VAMC personnel, COR, CO and other individuals as necessary. This meeting will either be held virtually via MS Teams or in person as designated by the

Government. Location (Boise VAMC or Contractor’s facility) will be decided by the Government. Contractor travel expenses are at the expense of the

Contractor.

11. ADMINISTRATIVE ISSUES:

a. Notwithstanding the provisions of the contract covering inspection and acceptance, any items found to be unsatisfactorily cleaned shall be returned to the Contractor for re-cleaning at no additional cost.

b. Contract Administrator Point of Contact (POC): Contractor shall specify a

POC (name, email and phone number) as the designated Contract

Administrator for this requirement. The Contract Administrator POC must be able to be reached during normal business hours, be able to respond within one

(1) hour during normal business hours after notification by the VA and take prompt action on matters pertaining to the contract. Submit Contract

Administrator POC to COR and/or Government POC by Post Award Meeting or when new POC is designated. (Deliverable 4)

c. Contractor’s Plant Manager (CPM): Contractor shall specify a CPM (name, email and phone) for this requirement. The CPM or an available alternate (if

CPM is on leave), shall always be available for consultation with Government representatives during normal business hours. During normal duty hours, the

CPM shall respond in person, or by telephone, within one (1) hour of notification by the COR and/or Government POC. Submit CPM to COR and/or Government

POC by Post Award Meeting or when new CPM is designated. (Deliverable 5)

12. HOURS OF OPERATION:

a. Normal Hours: (Access, if required, to Government facilities should be scheduled between the hours of 7:00 am and 2:30 pm). The following is a list of Federal

Holidays that may affect delivery/pick-up times and affect the Contractor’s ability to access the Government facilities:

i. New Year's Day, 1 January

ii. Martin Luther King's Birthday, Third Monday in

January

iii. President's Day, Third Monday in February

iv. Memorial Day, Last Monday in May

v. Juneteenth, Third Monday in June

vi. Independence Day, 4 July

vii. Labor Day, First Monday in September

viii. Columbus Day, Second Monday in October

ix. Veterans Day, 11 November

x. Thanksgiving Day, Fourth Thursday in November

xi. Christmas Day, 25 December

xii. Any holiday or federal closure issued by Presidential Order.

b. When a holiday falls on a Sunday, the following Monday will be observed as the legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed as the legal holiday by the U.S. Government agencies.

13. EMERGENCY SERVICES (BACKUP OPERATION PLAN):

a. The Contractor must have a functional backup operation plan to provide contract services if for any reason the contractor's facility becomes inoperative, broken equipment and/or the Contractor is unable to meet the contract requirements. The backup operation plan should provide all information that demonstrates the facility meets this PWS (see exception for delivery timeframe). The intended backup operation plan shall be submitted

20 days of award or upon revision to COR and/or Government POC and

Contracting Officer (Deliverable 6). The backup operation plan is subject to

Government approval. The Government may require revisions if backup operation plan is found to not be in compliance with the PWS or lacks any information. Backup operation plan shall be Joint Commission compliant;

however, the delivery timeframe is subject to COR and/or Government POC approval if delivery timeframe is outside of 24 hour turnaround. Revisions shall be resubmitted with 10 days after notice by the Contracting Officer.

14. GOVERNMENT FURNISHED PROPERTY AND SERVICES

a. The VA will provide linen carts for the use in transporting the linen. The VA shall retain title to these carts. At no point shall VA carts be used for any other institution and business’s laundry.

b. The VA will mark, maintain, repair and replace all VA provided linen inventory, unless damage/loss is caused by the Contractor. Notification of damaged VA carts shall be provided to the COR and/or Government POC upon discovery.

Contractor shall replace or reimburse any VA carts damaged by Contractor personnel at its own expense.

15. REGULATIONS:

a. The publications listed below are incorporated to the contract and are supplemental to the specification. The Contractor is to maintain on file, at own expense, the latest edition of each of these publications. Any documents provided by and considered being a VA document shall continue to be provided by VA at the time each is updated.

b. These documents are mandatory. The policies and procedures of mandatory directives shall be adhered to at all times. It is the Contractor’s responsibility to ensure that all mandatory publications are posted and up to date.

i. Joint Accreditation of Hospitals Organization (JCAHO)

ii. VHA Handbook 1850.03 policy can be obtained from the COR and/or

Government POC.

16. CODE COMPLIANCE:

a. The Contractor will comply with applicable (OSHA), Joint Accreditation of

Hospitals Organization (JCAHO), federal, state, and local regulations and codes.

The Contractor shall keep abreast of and comply with changes in all regulations and codes applicable to the contract.

17. DELIVERABLES

Number Name Frequency Provide To

1 Delivery Tickets Upon delivery COR and/or

Government POC

2 Scale Certificate Upon request COR and/or

Government POC

3 Quality Control Plan 20 days after award, and/or 10 days after notice of required notification.

COR and/or

Government POC and Contracting

Officer.

4 Designated

Contractor POC

By Post Award

Meeting or when new CPM is designated

COR and/or

Government POC

5 Contractor’s Plant

Manager

By Post Award

Meeting or when new CPM is designated

COR and/or

Government POC.

6 Backup Operation

Plan

20 days after award, and/or 10 days after notice of required notification.

COR and/or

Government POC and Contracting

Officer.

18. PERFORMANCE OBJECTIVE STANDARD SUMMARY

Performance

Standard

PWS

Section

Requirement Acceptable

Quality Level

(AQL)

Method of

Surveillance

Incentive/Remedy

1 1.e. Design for asepsis, clean laundry does not come into

No more than one (1) documented occurrence per year

Periodic

Facility

Inspections

Incentive:

Positive CPARS

Remedy:

Immediate re-performance to contact with soiled laundry clean contaminated laundry.

Contractor corrects deficiency by following business day

2 3.b. Process all items within a

24-hour turn-around time

(from pick up of soiled laundry to delivery of clean laundry)

No more than three (3) documented late deliveries per year

Delivery Spot

Checks, Customer

Complaints

Incentive:

Positive CPARS

Remedy:

Contractor provides

Government with found deficiencies contributing to late deliveries and provides notice of corrections

3 3.c. Laundered articles shall be in a serviceable and sanitary condition in accordance with the PWS

No more than three (3) documented deficiencies per year

Facility

Inspections, Delivery Spot

Checks, Customer

Complaints

Incentive:

Positive CPARS

Remedy:

Immediate re-performance to clean laundry in a serviceable and sanitary condition.

Contractor corrects deficiency by following business day

4 5.e. General and specialty linen items shall be folded, stacked, hung, or counted in bulks in

No more than three (3) documented errors per year

Facility

Inspections, Delivery Spot

Checks, Customer

Complaints

Incentive:

Positive CPARS

Remedy:

Immediate re-performance to correct deficiency.

accordance with the PWS

Contractor corrects deficiency by following business day

Notes:

Govt. may input negative comments into CPARS for non-performance and/or instances of not conforming to the PWS.

Govt. does not pay for services not received.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The

Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims

Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the

Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the

Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the

Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by

Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt

Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-

5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting

Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the

Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the

Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The

Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the

Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain

Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with

Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service

(TOS), or similar legal instrument or agreement, that includes any clause requiring the

Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND…