S02 - RFP - 36C26221R0012 - Valet Parking Services - VA Long Beach Healthcare System.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 63

600-21-1-4450-0001

36C26221R0012 12-01-2020

Haig Altunian 562-766-2302 12-21-2020

3PM PST

00262

Department of Veterans Affairs

Network Contracting Office 22

4811 Airport Plaza Drive

Suite 600

Long Beach CA 90815

X 100

X

812930

$41.5 Million

N/A

Department of Veterans Affairs

VA Long Beach Healthcare System

5901 East 7th St

Long Beach CA 90822-5201

00262

Department of Veterans Affairs

Network Contracting Office 22

4811 Airport Plaza Drive

Suite 600

Long Beach CA 90815

Financial Services Center www.tungsten-network.com

See CONTINUATION Page

Valet Parking Services for the VA Long Beach

Healthcare System.

See subsequent pages for details.

See CONTINUATION Page

X 1

Sandra Fusco

Contracting Officer

36C26221R0012

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 SCHEDULE OF SERVICES AND PRICE

ITEM INFORMATION

B.3 STATEMENT OF WORK

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.6 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.7 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.8 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (AUG 2020)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 DOL WAGE DETERMINATIONS – LOS ANGELES COUNTY

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JUN 2020)

ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS

E.2 INSTRUCTIONS TO OFFERORS – PROPOSAL SUBMITTAL

E.3 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.4 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (AUG 2020)

E.5 52.216-1 TYPE OF CONTRACT (APR 1984)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.8 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (AUG 2020)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C262

Network Contracting Office 22

4811 Airport Plaza Drive

Suite 600

Long Beach CA 90815

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

Financial Services Center www.tungsten-network.com

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the

Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 SCHEDULE OF SERVICES AND PRICE

This is a firm-fixed-price contract. Prices in this schedule represent an all-inclusive rate including labor, incidental costs, security, overhead, and insurance premium payments for applicable insurance coverage. Costs not incorporated into the contractor’s price will not be reimbursed by the government.

The previous option year pricing will apply to any extension pursuant to FAR 52.217-8.

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

12.00 MO __________________ __________________

Valet Parking Services

Contract Period: Base

POP Begin: 03-01-2021

POP End: 02-28-2022

Contract Period: Option 1

POP Begin: 03-01-2022

POP End: 02-28-2023

Contract Period: Option 2

POP Begin: 03-01-2023

POP End: 02-29-2024

Contract Period: Option 3

POP Begin: 03-01-2024

POP End: 02-28-2025

Contract Period: Option 4

POP Begin: 03-01-2025

POP End: 02-28-2026

GRAND TOTAL __________________

B.3 STATEMENT OF WORK

1. General Requirements

1.1. The Contractor shall provide all labor supplies, materials, transportation, supervision, support vehicles, and other non-personnel services required to provide full valet parking and front door services for eligible beneficiaries, authorized personnel and visitors at VA

Long Beach Healthcare System (VALBHS) located at 5901 East 7th Street, Long Beach, CA 90822-5201.

1.2. The Contractor shall make logistical and staffing adjustments as necessary in accordance with the daily parking needs of VA Long Beach Healthcare System. The Contractor is responsible for allocating Staff in order to meet workload demands.

1.3. The Contractor shall provide the appropriate number of employees to provide consistent, responsive, secure and efficient valet parking services.

2. Valet Service

2.1. The Contractor shall staff the valet parking operation with an appropriate number of employees as necessary, ensuring an efficient and safe operation. Any increase in the number of valet parking personnel necessary to meet the seven (7) minute requirement shall be provided at no additional cost to the Government. An efficient operation is defined as:

2.1.1. No vehicle waits more than seven (7) minutes to be valet-parked, nor more than seven (7) minutes to be retrieved.

2.1.2. The seven (7) minute period begins for the parking as soon as the vehicle queues itself into the valet staging area. Performance is complete when the vehicle has been processed and driven out of the que area by the Contractor.

2.1.3. The seven (7) minute retrieval period begins as soon as the patient ques themselves into the retrieval line and is complete as soon the patient is presented with their idling vehicle.

3. Valet Booths. A Valet Attendant shall be stationed at the valet booth during normal operations and shall not be included in the valet attendant staff for parking vehicles. The

Valet parking booth shall be manned at all times.

4. Vehicles Utilizing Valet Service. The Contractor shall provide Valet Services to every vehicle entering the valet lot excluding ambulances, VA transportation vans, taxis, oversize vehicles (i.e. recreational vehicles (RVs) or semi-tractor trailers) and other commercial vehicles of vendors conducting business at a participating facility.

5. Claim Ticket

5.1. The Contractor shall provide part of the claim ticket to each driver. After parking the vehicle, the attendant shall write the vehicle description, location and other pertinent information (which in certain cases may include 1st and last name of driver and cell phone number) on the portion of the claim ticket to aid in locating the vehicle when the customer requests it.

5.2. The claim tickets provided by the contractor shall be sequentially numbered to differentiate tickets respective to each valet customer’s vehicle.

5.3. Numbered claim tickets shall aide in tracking purposes to provide statistics of the number of vehicles parked per day; with the beginning and ending numbers recorded each day and shall be provided to COR weekly.

6. Equipment

6.1. The Contractor shall provide professional valet booths and or podiums to designate the valet parking service location.

6.2. The Contractor shall provide lockable key cabinets for securing of keys.

6.3. The Contractor shall provide safety cones to direct the flow of traffic for valet parking services.

6.4. The Contractor shall provide claim tickets at no extra cost to the Government. Claim tickets shall contain the valet Company’s liability disclaimer.

6.5. The Contractor shall provide shelter(s) for valet employees, eligible beneficiaries, authorized personnel and visitors from the sun and inclement weather (canopies, tents).

The contractor shall inform COR upon acceptance of award what will be utilized for protection. The contractor shall replace canopies or tents which become damaged due to the conditions of the environment or inclement weather at no additional cost to the

Government within three business days.

6.6. All materials and supplies utilized by the contractor shall be approved by the COR prior to use.

6.7. At the end of every day, the contractor shall lock up and secure all key cabinet(s), safety cones, signs, post, chains to separate parking areas, comment cards, claim tickets, podiums, canopies, tents, sun/rain protection, and other miscellaneous supplies/material necessary to operate and manage the valet services.

6.8. The Contractor shall provide VA approved walkie-talkies or radios for Contractor valet personnel use.

6.9. The Contractor shall provide personal protective equipment such as face shields, gloves, and/or masks to its employees performing under this contract.

7. Valet Parking Procedures - The Contractor shall follow the following valet parking procedures:

7.1. All vehicles parked by valet attendant(s) shall be locked and secured when an attendant is not physically inside the passenger cabin or operating the vehicle.

7.2. Driver’s keys shall be immediately secured in the valet booth(s) locking key cabinet(s).

7.3. Valet Attendants shall only park vehicles in the designated parking areas for valet parking services.

7.4. Valet Attendants shall double stack vehicles safely and efficiently when parking in order to maximize space available.

8. Designated Parking Lots

8.1. The Government reserves the right to change designated parking lots and areas for valet services due to construction, road and parking closures, and/or unanticipated circumstances.

8.2. The Government shall provide the contractor a prior notice within thirty (30) days when significant changes to the valet parking lots are contemplated. Any requested increases in contract price due to significant changes in the valet parking lot locations shall be approved and authorized by the Contracting Officer via a bilateral modification.

9. Patient Assistance

9.1. Valet parking attendants shall be required to provide only minimal assistance to parking patrons getting in and out of their vehicles as well as assist with removal of wheelchairs, walkers, carts, bags, and/or personal medical equipment from vehicles if requested.

9.2. Valet parking attendants shall provide minimal assistance but shall not be required to lift or pick up patients in and out of their vehicles.

10. Tipping. Contract staff shall not, under any circumstances, accept tips from parking patrons.

11. Electric Vehicle Requirement

11.1. The Contractor shall provide three (3) electric vehicles for the Front-Door service(s).

During periods of high demand daily or, when required by necessity, a minimum of two

(2) carts shall operate either concurrently or simultaneously to appropriately handle customer demand for front door service.

11.2. The Contractor shall ensure the Contractor provided electric vehicles meet the following salient characteristics:

11.2.1. The manufacture date of the vehicle shall be 2015 or newer Year/Model for the duration of this contract including options.

11.2.2. Electric Vehicles with six forward facing seats.

11.2.3. Safety Features that include operational lights, safety belts, top/roof for sun/weather protection.

11.2.4. Factory authorized chargers for battery charging purposes.

11.3. The Contractor shall provide all necessary labor, materials, supplies, repair parts, tools, equipment, transportation, and supervision to provide all intervening repair services, scheduled maintenance services, scheduled preventive maintenance inspections (PMI), and replacement of worn or defective parts for all Contractor owned electric vehicles.

All vehicle services shall be based on the equipment manufactures recommended service and preventive maintenance procedures and schedules.

11.4. The Contractor shall provide the labor and supervision to conduct a driver’s pre-inspection check prior to operating Contractor provided electric vehicles to include seatbelt functionality, brake operation, windshield and wiper blades (if applicable), head lights/driving headlights, brake lights/turn signals, tire wear/inflation, horn, and chocks, bricks or boards (if applicable) to prevent vehicle from rolling off an incline. All vehicle checks shall be based on the equipment manufactures recommendations.

11.5. The Contractor shall ensure continuous vehicle availability to provide uninterrupted

Front-Door services by offering a same day replacement when one of the two primary electric vehicles becomes out of order and the 3rd for some reason cannot be utilized.

12. Parking Lots.

12.1. The contractor is not required to furnish parking areas. The designated valet parking areas to be used on this contract are designated by the Government.

12.2. No alterations to the parking areas or parking lot striping shall be permitted. If the

Contractor recommends parking area alterations, the Contractor shall notify the

Contracting Officer and the VALB Chief Engineer, Engineering Department in writing with the recommended changes.

12.3. The Contractor shall have complete control of vehicles parked in the desginated valet parking areas and will maximize the space available and facilitate operations. The

Contractor shall be required to double stack vehicles in order to maximize the space available. The Contractor shall also be responsible for parking control and monitoring to ensure efficient traffic flow and valet parking services.

12.4. The Contractor shall provide modified valet parking services at designated parking areas upon request from the COR.

12.5. The Contractor shall direct patrons driving buses or large motor vehicles to self-park their vehicles in the parking areas designated by VA Police. The Contractor shall not be required to park these vehicles.

12.6. The Contractor may decline to park the following types of vehicles and shall instead direct the drivers of such vehicles to self-park in non-valet parking areas on the VA campus.

12.6.1. Vehicles modified to accommodate a specific disability for the driver which cannot be operated without additional training.

12.6.2. Vehicles which lack a functional seat belt or unsafe to drive.

12.6.3. Vehicles which do not have fully functional doors, windows, or locks.

12.7. Contractor’s staff’s personally owned vehicles shall not be physically parked at the exact site or location for which the work under this is to be performed. Available parking areas for contractor staff shall be designated by the COR and is subject to change as campus conditions change. Contractor staff may be required to park at an off-site location (of choice) with no associated costs borne by the Government (e.g. daily or monthly parking space rental or monetary compensation for travel time to and from off-site location.

13. Signage for Valet Parking Services.

13.1. The Contractor shall provide appropriate signage at the valet parking lot. Signage shall include the following and adhere to the following guidelines and is subject to the approval (prior to purchase) of the COR:

13.1.1. All signs shall be at least 30” x 30” and handwritten signs shall not be allowed.

13.1.2. Provide and install a minimum of two (2) “No Tipping” signs.

13.1.3. Provide and install a minimum of two (2) “Insurance Liability” signs for vehicle damage claim process.

13.1.4. Provide and install a minimum of two (2) signs explaining the After-Hours

Procedures (see Section 14).

13.1.5. Provide temporary signs. Temporary signs shall be used to assist the flow of traffic, redefine the layout of the parking lot and prevent self-park drivers from parking in unauthorized areas within the designated valet parking lot.

13.1.6. Minimum of two (2) each “Exit” and “Entrance” signs.

13.1.7. Minimum of two (2) each “Patient Parking only” signs.

13.1.8. Minimum of two (2) each “Valet Closed” signs.

13.2. The Contractor shall set-up signage each morning and remove signage at the end of each day.

14. Valet Parking Service Hours

14.1. The Contractor shall provide valet parking services as follows:

14.1.1. Regular service shall be provided Monday through Friday from 6:00 A.M. to

12:30 A.M.

14.1.2. The hours between 06:00 P.M. and 12:30 A.M. are primarily reserved in support of the Emergency Department.

14.1.3. Any remaining keys that remain after normal working hours and in the custody of the Contractor at 7:00 P.M. will be turned over to the VALB Administrative Officer of the Day.

14.1.4. Contractor shall ensure sufficient staff during Peak traffic hours which are generally 9:00 A.M. to 2:00 P.M. with Tuesday through Thursday being the busiest day for patient visits.

14.2. National Holidays - The Contractor is not required to provide services on the following

National Holidays nor shall the Contractor be paid for these holidays.

14.2.1. New Year’s Day - January 1

14.2.2. Martin Luther King’s Day - Third Monday in January

14.2.3. President’s Day - Third Monday in February

14.2.4. Memorial Day - Last Monday in May

14.2.5. Independence Day - July 4

14.2.6. Labor Day - First Monday in September

14.2.7. Columbus Day - Second Monday in October

14.2.8. Veterans Day - November 11

14.2.9. Thanksgiving Day - Fourth Thursday in November

14.2.10. Christmas Day - December 25

14.3. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding

Friday shall be observed as a legal holiday by U.S. Government agencies. Also included would be any other day specifically declared by the President of the United States as a

National Holiday.

15. After Hours Procedures

15.1. The Contractor shall turn over to the VA Police any valet parked vehicles still on premises after valet parking service hours at the VA Long Beach Healthcare System.

Every attempt shall be made to return vehicles and/or vehicle keys to customers prior to ceasing operations. In the event any keys are left under valet control, they may only be returned to customers the following business day within established valet operational hours.

15.2. In order to maintain integrity of the vehicles, the Contractor shall seal each set of keys and associated ticket number in an individual envelope. Envelopes shall be supplied by the Contractor. The outside of the envelope shall bear a description of the parked vehicle’s location and customer name so the customers vehicle can be easily located and retrieved. An inventory log of all remaining vehicles and associated ticket numbers shall be provided to the COR (or designee). Owners of these vehicles shall pick up their keys at the VA Police.

15.3. Special Events Procedures. The Contractor may be required to adjust the level of valet parking attendant staff and valet parking service hours to accommodate increased vehicle volume for special events. The Contractor shall be notified in advance of any special events which might cause an impact to valet parking services.

16. Reporting Procedures

16.1. The Contractor shall submit monthly reports to the COR within five (5) days of the end of the month. Reports to the COR shall be either hand-delivered or submitted electronically via email to the COR (or designee). The reports shall be legible and easy to understand. Reports shall be signed by the authorized representative of the

Contractor.

16.2. The reports shall include, but are not limited to, the following:

16.2.1. Summary of the number of vehicles valet parked by day.

16.2.2. A final summary sheet which includes the total number of vehicles.

16.2.3. Any unusual events by date. This shall include any accidents or special situations with patients, visitors, VA Employees, or VA volunteers.

16.2.4. Reports or incidences in which the assistance of the VA Police was requested.

16.2.5. Disclosure of all open claims for vehicle damage or lost/misplaced property.

16.2.6. Failure to provide these reports as required may result in delay of payment to the

Contractor.

16.3. The Contractor shall provide a sample of the types of report forms used on similar projects for approval at the Post-Award Conference for approval.

16.4. Records of valet parking activity (input) shall be maintained daily to facilitate the creation of the reports (output) outlined in 16.2. This information shall provide documentation for appropriate staffing levels, as well serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible.

17. Protocol for Incidents

17.1. The Contractor shall immediately report any motor vehicle accidents or theft claims to the COR.

17.2. All customer complaints shall be directed to and handled by the on-site supervisor who shall immediately notify the COR.

18. Claims, Complaints, and Disruptive Behavior

18.1. Any claims of damage or missing/stolen property involving patient/customer’s vehicles shall be the responsibility of the Contractor. The GOVERNMENT assumes NO

RESPONSIBILITY for such claims. All claims shall be addressed within five (5) working days unless extenuating circumstances warrant additional time and is authorized by the Contracting Officer.

18.2. The Contractor shall promptly and courteously respond to all complaints within twenty-four (24) hours including complaints brought to Contactor’s attention by the Contracting

Officer. The Contractor shall maintain a written record of all complaints, both written and oral, indicating the identity of the individual, the nature of the complaint, and the

Contractor’s response. The Contractor shall permit the Government to review such records quarterly.

18.2.1. All vehicle accidents or theft claims shall be immediately reported to VA Police and the COR.

18.2.2. The Contractor shall be completely liable for all vehicle damage occurred while in the possession of the valet staff and/or service. All vehicle damage claims brought to the attention of the contractor personnel shall be immediately investigated and validated claims shall be processed for settlement.

18.2.3. All claims of damage or missing/stolen property shall be the responsibility of the

Contractor. The Government assumes no responsibility for such claims. All claims shall be directed to and handled by the Contractor Supervisor who shall immediately notify the COR. Corrective actions to resolve all claims shall commence immediately within five (5) working days unless reasonable circumstances warrant additional time and is authorized by the Contracting Officer.

18.2.4. The Contractor shall be financially liable to replace lost or misplaced keys in addition to being responsible for the transportation of the vehicle owner and passengers to their place of residence.

18.2.5. The Contractor shall be financially responsible to provide services for retrieval of all keys locked in the vehicle by Contractor Staff.

18.2.6. The Contractor shall provide the claimant with a Valet Claim Receipt that shall include the following:

18.2.6.1. VALET CLAIM RECEIPT

18.2.6.2. Company Name

18.2.6.3. Supervisor on Duty

18.2.6.4. Claim Point of Contact (POC)

18.2.6.5. POC Phone Number

18.2.6.6. Date and Time of incident

18.2.6.7. Details:

18.3. The Contractor shall always provide adequate on-site supervision in order to handle disruptive, complacent behavior of any parking attendant performing duties under the contract.

18.4. The Contractor shall agree to permanently remove any member of its parking Staff from performing work associated with this contract, if at the sole discretion of the

Contracting Officer, the employee poses a health and/or safety risk to any patient or individuals requiring services or if the COR disapproves of the conduct due to interferences with the business or operations of the VALBHS.

19. Vehicular and General Public Liability

19.1. The Contractor shall be completely liable for all vehicle damages and general public damage while in the performance of the required services. All claims brought to the attention of the Contractor shall be immediately investigated and validated claims be processed for settlement.

20. Qualifications

20.1. The Contractor shall provide experienced, fully trained valet parking attendants and supervisors. All Contract staff must possess a valid California State Driver’s License, be legal residents or U.S. citizens, be fluent in the English language, and be at least 21 years of age.

20.2. Contractor Staff shall have no criminal history, and shall be able to perform all general duties, functions, and activities required by the contract.

20.3. The Contractor’s Staff qualifications shall also include expertise in the proper operation of all types of vehicles, and a commitment to the highest level of respect, courtesy, compassion, and safety.

20.4. The Contractor shall furnish evidence of qualifications and competency assessments of all employees upon request. Such evidence shall include copies of driver licenses, DMV printouts, and copies of security background checks performed by the Contractor.

21. Training

21.1. All valet parking attendants shall be required to attend a facility orientation program on safety, health, and emergency procedures at the VA Long Beach Healthcare System.

21.2. The training shall be scheduled at a post award meeting mutually agreeable by parties.

21.3. After the initial Government orientation training, it is the responsibility of the

Contractor to train employees assigned to the contract on safety, health and emergency procedures.

21.4. The Contractor shall maintain documentation certifying all employees assigned to the contract have received the training.

22. Contractor Personnel Security Requirements and Background Screening

22.1. In accordance with VHA Directive 0710 all Contractor Staff providing services under this contract shall be the subject to a background screening and must receive favorable adjudication from the VA prior to contract performance.

22.2. The level of screening for this contract is: Special Agency Check.

22.3. Any employee whose background yields unfavorable results, at the sole discretion of the Government, shall be removed immediately from performance under this contract.

In the event the screening is not complete prior to contract performance, the Contractor shall be responsible for the actions of those individuals performing under the contract.

22.4. The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, and social security number of Contractor’s personnel. The VA will provide all the necessary instructions and guidance for the submission of the documents required to conduct the background investigation.

23. On-Site Management

23.1. The Contractor shall provide (1) full-time On-Site Supervisor. The On-Site Supervisor shall be on-site from 7:00am to 3:00pm supervising performance of valet parking

23.2. The Contractor’s candidate for On-Site Supervisor is subject to the approval of the

COR. Approval shall be obtained prior to the On-Site Supervisor beginning performance. The COR may also request replacement of the On-site Supervisor for failure to satisfactorily perform the supervisor duties identified below.

23.3. The duties of the On-Site Supervisor shall include, but are not limited to:

23.3.1. Customer relations

23.3.2. Contractor personnel training

23.3.3. Coordinating all work and other relevant matters with the Contracting Officer

Representative (COR).

23.3.4. Monitoring the flow of traffic and improving all valet services.

23.3.5. Coordinating all work and other administrative matters with the COR

23.4. The duties of the On-site Supervisor shall not perform duties as a Valet Attendant but shall solely supervisor the valet parking operation and Contractor personnel.

23.5. The Contractor shall be responsible for complying with all appropriate regulations and guidelines of the Occupational Safety and Health Administration (OSHA), Department of Transportation, and/or any other pertinent federal, state and local policies relating to the herein mentioned work or valet parking services. The Contractor shall always provide adequate on-site supervision in order to achieve quality assurance and to handle all customer concerns and parking incidents.

23.6. When requested by the Government, the On-Site Supervisor shall attend and participate in VALBHS operations meetings, professional staff conferences, and assist with performance improvement efforts with VALBHS staff.

24. Uniform

24.1. Contractor’s Staff shall wear uniforms with identification of Contractor and employee’s name. Uniforms must be consistent in style and color and shall always be worn during the performance of contract duties.

24.2. Contractor staff shall wear a tan dress type slack with a blue/white, button down collared uniform top, with black shoes, no Levi pant or anything with holes, rips or frays. Any modification to this uniform requirement shall be pre-approved by the COR in writing.

24.3. Contractor staff shall present a neat and clean appearance and be easily recognized as contractor staff. All jackets and sweaters worn by Contractor personnel shall be consistent with the approved uniform.

24.4. Jackets and/or sweaters without the Contractors logo shall not be worn while performing Valet Parking Services.

24.5. Inclement weather gear options shall be submitted to the Facility for approval.

25. Badges

25.1. Contractor staff shall wear VA provided identification (I.D.) badges above the waist while on VA grounds.

25.2. The Contractor shall coordinate with the COR in order to obtain the VA provided I.D.

badges for all staff.

25.3. All VA provided I.D. badges shall be returned at the end of the contract or as requested by the COR.

25.4. Failure to wear I.D. badges may result in removal from federal property.

26. Changes

26.1. The contractor is advised that only the Contracting Officer, acting within the scope of the contract has the authority to make changes which may affect the contract terms and conditions, quality, quantity, price, and/or delivery.

26.2. In the event the Contractor commits to such changes at the direction of any other person other than the Contracting Officer, the changes shall be considered to have been made without proper authority and no adjustment shall be made in contract price to cover any increase in costs incurred as a result thereof.

27. Insurance Liability

27.1. Prior to commencement of work to be performed, the Contractor shall furnish an insurance certificate indicating they have Workers Compensation and Employee’s Public

Liability Insurance coverage as required by the state of California.

27.2. Per section C.4 of the contract, Contractor shall comply with all applicable Federal and

State laws regarding liability for the injury or death of an employee in performing the work under this contract and shall hold the Government harmless against any or all loss, cost, damage, claim expense or liability for accident or injury to persons or property occurring in the performance of this contract.

28. Definitions

28.1. Valet Parking Lot - The valet parking lot is intended to provide traditional valet parking services to authorized personnel and visitors that require immediate access to the

Medical Center. These services shall include greeting, ticketing, securing keys, signage, cones and other supplies and/or professional materials necessary to park an individual’s vehicles by a valet parking attendant.

28.2. Front Door Services - These services shall include transporting patients and other authorized personnel from the valet parking drop off areas(s) to the VALBHS hospital main entrance(s).

28.3. Modified Valet Parking Services - These services shall only be utilized when PRE-

APPROVED by the COR. Modified valet parking services include valet attendants directing the driver of a vehicle to self-park their vehicle in a designated valet parking spot at the direction of the valet attendant. When authorized, valet attendants may utilize single or double stack parking procedures. The valet attendant shall retrieve all vehicle keys from the driver upon the driver exiting the car. The contractor shall be required to manage the single or double stacked vehicles as necessary to include relocating and unstacking the double stacked vehicles and deliver the vehicle at the valet booth.

28.4. Temporary sign - A sign that is not anchored to the ground, or any other surface, and that can be strategically moved by the vendor.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any

Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the

Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR

52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the

Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds

Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other

Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by

EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act

(31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the

Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the

Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the

Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in

32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31

U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts;

18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety

Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-

Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the

EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the

Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND…