S02.RFQ.UNRESTRICTED.36C24420Q0661. PEST CONTROL SERVICES 646.562 REV2.pdf

36C24420Q0661

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 PITTSBURGH PEST CONTROL STATEMENT OF WORK

B.4 ERIE PEST CONTROL STATEMENT OF WORK

B.5 SECURITY REQUIRMENTS

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...50

C.5 52.219-4 NOTICE OF PRICE EVALUATION PREFERENCE FOR HUBZONE

SMALL BUSINESS CONCERNS (DEVIATION 2019-01)

C.6 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

C.8 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (OCT 2019)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 WD PITTSBURGH 2015-4235 Rev. 13 Dated 05/11/2020 D.2 WD ERIE 2015-4224 Rev. 15 Dated 05/01/2020

SECTION E - SOLICITATION PROVISIONS

E.1 QUOTE SUBMISSION INSTRUCTIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (AUG 2019)

E.3 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.4 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL ITEMS (OCT 2018)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C244 Amanda Saunders

Department of Veterans Affairs Network Contracting Office 4 1010 Delafield Rd.

Pittsburgh PA 15215-1802

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon completion of work IAW Statement of Work

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Austin Payment Center Department of Veterans Affairs PO Box 149971 Austin TX 78714-9971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVI

CES

QUANTI

TY

UNI

T UNIT PRICE AMOUNT

12.00 MO _______________

PITTSBURGH: BASE YEAR : Pest control services at University Drive, H.J. Heinz, and Highland Drive campuses

IAW SOW

Contract Period: Base POP Begin:

POP End:

3.00 JB _______________

PITTSBURGH: BASE YEAR: Triannual exterior treatment at University Drive, H.J. Heinz, and Highland Drive campuses

IAW SOW

Contract Period: Base

PITTSBURGH: BASE YEAR: Pest control services at CWT houses located at 6931 Meade Street and 425 Hochberg Street IAW SOW Contract Period: Base

1.00 JB _______________

PITTSBURGH: BASE YEAR: Bedbug treatments IAW SOW Contract Period: Base

1.00 YR _______________

ERIE: BASE YEAR: Pest Control Services for Erie VAMC and CBOCs IAW SOW Contract Period: Base

0.00 EA _______________

ERIE: BASE YEAR: Bed Bug Services for Erie VAMC and CBOCs IAW SOW

Contract Period: Base

PITTSBURGH: OPTION YEAR 1 : Pest control services at University Drive, H.J. Heinz, and Highland Drive campuses

IAW SOW

Contract Period: Option 1

PITTSBURGH: OPTION YEAR 1: Triannual exterior treatment at University Drive, H.J. Heinz, and Highland Drive campuses IAW SOW Contract Period: Option 1

PITTSBURGH: OPTION YEAR 1: Pest control services at CWT houses located at 6931 Meade Street and 425 Hochberg Street IAW SOW Contract Period: Option 1

PITTSBURGH: OPTION YEAR 1: Bedbug treatments IAW

SOW

Contract Period: Option 1

ERIE: OPTION YEAR 1: Pest Control Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 1

ERIE: OPTION YEAR 1: Bed Bug Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 1

PITTSBURGH: OPTION YEAR 2 : Pest control services at University Drive, H.J. Heinz, and Highland Drive campuses

IAW SOW

Contract Period: Option 2

PITTSBURGH: OPTION YEAR 2: Triannual exterior treatment at University Drive, H.J. Heinz, and Highland Drive campuses IAW SOW Contract Period: Option 2

PITTSBURGH: OPTION YEAR 2: Pest control services at CWT houses located at 6931 Meade Street and 425 Hochberg Street IAW SOW Contract Period: Option 2

PITTSBURGH: OPTION YEAR 2: Bedbug treatments IAW

SOW

Contract Period: Option 2

ERIE: OPTION YEAR 2: Pest Control Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 2

ERIE: OPTION YEAR 2: Bed Bug Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 2

PITTSBURGH: OPTION YEAR 3 : Pest control services at University Drive, H.J. Heinz, and Highland Drive campuses

IAW SOW

Contract Period: Option 3

PITTSBURGH: OPTION YEAR 3: Triannual exterior treatment at University Drive, H.J. Heinz, and Highland Drive campuses IAW SOW Contract Period: Option 3

PITTSBURGH: OPTION YEAR 3: Pest control services at CWT houses located at 6931 Meade Street and 425 Hochberg Street IAW SOW Contract Period: Option 3

PITTSBURGH: OPTION YEAR 3: Bedbug treatments IAW

SOW

Contract Period: Option 3

ERIE: OPTION YEAR 3: Pest Control Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 3

ERIE: OPTION YEAR 3: Bed Bug Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 3

PITTSBURGH: OPTION YEAR 4 : Pest control services at University Drive, H.J. Heinz, and Highland Drive campuses

IAW SOW

Contract Period: Option 4

PITTSBURGH: OPTION YEAR 4: Triannual exterior treatment at University Drive, H.J. Heinz, and Highland Drive campuses IAW SOW Contract Period: Option 4

PITTSBURGH: OPTION YEAR 4: Pest control services at CWT houses located at 6931 Meade Street and 425 Hochberg Street IAW SOW Contract Period: Option 4

PITTSBURGH: OPTION YEAR 4: Bedbug treatments IAW

SOW

Contract Period: Option 4

ERIE: OPTION YEAR 4: Pest Control Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 4

ERIE: OPTION YEAR 4: Bed Bug Services for Erie VAMC and CBOCs IAW SOW Contract Period: Option 4

GRAND TOTAL _______________

B.3 PITTSBURGH PEST CONTROL STATEMENT OF WORK

PITTSBURGH STATEMENT OF WORK

FOR

PEST CONTROL SERVICES

1) GENERAL

The contractor shall provide all management, licenses, laboratory testing, tools, supplies, equipment, transportation and labor to develop and implement an Integrated Pest Management (IPM) plan at United States Department of Veteran Affairs VA Pittsburgh Health Care System (VAPHS) HJ Heinz Campus (HJH), Highland Drive Campus (HD), University Drive Campus (UD) and two (2) residential houses in a manner that will ensure the health and general well-being of medical system patients, visitors and staff.

The pest control IPM program should follow the methods and strategies furnished by National Pest Management Association (NPMA) and VHA Central Office Environmental Program Services Guidelines (VHACO EPS). The Contractor shall accomplish assessments, inspections, implement, monitoring, surveillance, trapping, treatment, pesticide application, storage, and pest removal components of the IPM program. All infestations will be addressed until complete elimination of pests

Pest control prevention and treatment services shall follow VHA guidelines, Environmental Management Services (EMS) standard procedures, station policy and approved industry standards. Areas of service include facilities occupied and non-occupied/vacant structures, interior, exterior including roofs, grounds (acreage/open land/common areas), underground utility spaces, tunnels, and government vehicles located on the HJH and UD VAPHS campuses. Only exterior services shall be provided at the HD campus.

1. University Drive 10 Buildings 992,402 Sq. Ft. 13.9 Acres

2. HJ Heinz Campus 16 Buildings 653,239 Sq. Ft. 51.0 Acres

3. Highland Drive 19 Buildings 752,326 Sq. Ft. 168.7 Acres

The facility space includes 2,397,967 gross square feet of space contained within approximately 45 buildings covering range of purpose and use. The total number of campus acreage or land owned and operated by the VAPHS is about 233.3 acres in an urban setting of City of Pittsburgh and Township of O’Hara generally Pittsburgh, Pennsylvania.

In addition to the three (3) campuses, two (2) residential houses located at 6931 Meade Street, Pittsburgh and 425 Hochberg Street, Pittsburgh shall be serviced by the IPM.

The facilities are utilized for the following functional health care system areas: medical, health care, operating rooms, full service kitchens, food service, restaurants, administrative office spaces, facilities management spaces, mechanical shops, cogeneration plants, power plants, water treatment facilities, underground utility tunnels interconnecting facilities, guard stations, regulated medical waste processing and waste management, linen and laundry distribution, recreational, pools, medical clinics, dormitories, government residences, storage and warehouse, sterilization facilities, pharmacological facilities, research, government vehicles on premise, government owned portable storage units, tractors and government owned equipment, medical equipment, etc.

2) SERVICES

The Integrated Pest Management (IPM) plan is comprehensive system of pest control in hospital system that includes comprehensive inspections, physical and visual and mechanical inspections, assessment, development of written document describing the facilities, grounds, building geography, pest and potential pest problems, conditions, implementing a program (s) and IPM systems required to deliver economical and effective monitoring, right treatments and solutions, exclusion and mechanical controls, control of pests and on-going protection IPM system.

1. All treatments must be preapproved by the COR before use.

2. The pest controllers are expected to be self-directed, self-starting and requiring little supervision to carry out the duties.

3. The contractor shall work Tuesday and Friday. It is expected the contractor will have an employee at each campus for 8-hour shift. Normal business hours 8 AM- 430PM Monday through Friday. The purpose of 8-hour tour of the 8-hour tour of duty, it is expected the and reasonable for one pest controller at each campus to cover standard inspection routine or route and achieve patrol of entire facilities and grounds.

a. One pest controller for UD campus

b. One pest controller for HJ Heinz, Meade, Hochberg and Highland Drive

c. One contractor supervisor

4. Changes in the pest controllers schedule are only approved by EMS COR and EMS Management. The schedule shall be recommended by the Contractor’s supervisor.

5. Upon approval by EMS COR and EMS Management, the contractor supervisor may recommend Saturday and Sunday pest control work. This acceptable upon approval of COR and EMS management.

6. All calls for service, changes in schedule, special treatment and inspection projects or tasks shall always be approved by EMS COR, EMS Management and proposed on by the contractor’s supervisors. All service calls shall be dispatched to the Contractor’s supervisor who dispatches his/her employees. The mode of communicating the calls has been text message and phone call coupled with an email.

The contractor shall always have alternative contractor point of contact or supervisor in event the main supervisor is off duty or not available. There always be a back up point of contact for EMS to call and schedule services.

7. During off times or tours including weekends, the contractor must be capable of physically in person responding to all pest calls during off tours with in four (4) hours of the call to inspect and treat as appropriate. Must be able to provide same day treatment within four (4) hours of notification of positive pest and bed bug sighting. Notification often surface at all hour’s day or night within a 24-hour period, the EMS management, COR and delegated staff (EMS Supervisors) will give notice via phone, messages, text message and email. VAPHS believes this reasonable because majority companies on the market offer 24-hour services. EMS COR will handle all mitigating circumstances related to response on case by case basis. Same day service includes:

a. Capabilities to treat a minimum of 2,000 sq. ft. in same day service.

b. Bed bug inspection by Pest Technician or K-9

c. Other pest emergencies as identified by COR

8. VAPHS policy documents are living documents updated periodically. This update is required monthly and annually by the contractor with the individual contractor’s IPM document. Copies of these government policy and guides documents are furnished to contractor directly to help the contractor to effectively create, manage and delivery pest control services. The documents are the following:

a. VAPHS #646 2019 Integrated Pest Management Operations Plan

b. VAPHS #646 EC-020 Pest Management Operations Policy

c. VAPHS #646 EC-021 Animal on VAPHS Property

d. VAPHS #646 EC-074 Preventing and Mitigating Bed Bug Infestations

e. VAPHS #646 EC-082 Nuisance Wildlife Trapping

f. VHA Environmental Program Service Guide or template

g. National Policy 1850.2 Integrated Pest Management

h. VHA Handbook 1850.02 Pest Management Operations

i. VHA Bed Bug Management Guide.

9. The government requires valid, current licensing for state of Pennsylvania for pesticides and pest control work. In addition, the government must have copies of the contractor and contractor’s employees training and license records on file. Copies of the license shall be submitted with the bidder’s quote and maintained a binder located at each campus. The binder and cabinet holding the binder are updated by the contractor supervisor. The contractor and EMS COR keep this information in this cabinet and each party has a key access.

10. During initial 30 days of the contract, the contractor employees and the COR will walk through every location, floor and spaces to develop pest control technician routes.

The purpose is to familiarize with the building but also develop routine inspection routes to ensure every floor and space is covered in the IPM plan. These routes will be used every inspection. Each route will have inspection verification system using bar code or QR code scan that captures date, time and location of each inspection into the inspection report. For instance, past contractors have affixed bar code to the door frames, specific pest control monitors, kitchen binders or pest control logs and that each has unique QRC code or bar code.

11. The inspection routes will be created by EMS and written general outline furnished within the contractor’s IPM written plan. The contractor and EMS management will work together to develop inspection routes for the pest controllers.

This will be part of ten-day requirement to have routes up and running for pest controller.

12. Each inspection and tour require a written report. This report may be referred to as service report, inspection ticket, report ticket, etc. See DOCUMENT section for required reporting details.

13. Traditionally EMS management, EMS COR, CO and contractor have routine meetings (at least one to two times per week) with each pest controller, direct phone and mobile communications and email communications. Monthly meetings with EMS management and COR and first line manager or supervisor are required. EMS COR will establish the meeting date and time. The meeting will be held in person preferred method with option of government phone call line. Minutes will be taken of the meeting and shared with contractor. Purpose of meeting to review reports, daily reports, routes, pest control trends, specifications, quality assurance, treatments, pest control, improvement opportunities, issues, review of pest control activities presented by contractor, correction actions, etc., and the meeting minutes to be documented by EMS and distributed within five days of meeting conclusion.

14. The check in station located inside the EMS management offices. These stations are the starting point for all service visits. Each campus has their own station. The HJ Heinz campus station is located AA145-50-AD. The Hochberg, Meade and Highland Drive reports shall be turned into this check in station. The University Drive station is located AA150B-1-UD.

15. EMS allows wall mounted check in station, secured with standard key lock cabinet, dimensions of the cabinet are about 3-inches depth, 14 inches tall, 12 inches wide, white color for easy identification, and it located by the EMS Assistant Chief office at UD campus and HJH campus by the EMS supervisor offices. One cabinet key will be issued to EMS for each location. Cabinet will secure always except when in use. Inside the cabinet shall hold current copies of the following documents.

a. Pest control license

b. Insurance documents

c. Certificate of liability insurance documents

d. Pesticide and herbicide liability documents & insurance

e. Workers compensation insurance

f. Insurance information detailing those insured

g. Policy numbers for insurance, data of validation and expiration dates

h. Automobile insurance

i. Client information listed

j. Scope of work documents

k. General floor plan documents

l. Section for service reports

m. Threshold limits and corrective action plans

n. Pest control monitoring trends

o. Pesticide application log report

p. SDS outlining every pesticide, herbicide, tool or resource used by pest control.

q. Copy of manager’s site inspect report. Managers site inspection is performed quarterly.

r. All employee training certifications includes managers associated with this contract.

• Food service training and pest control

• Integrated pest management

• Licensing certificates

• Must have valid and update Pennsylvania Commercial Pesticide

Applicator License.

• The PA license must show pesticide categories, license number, state of

PA emblem, valid when working with contractor statement, certification number, categories 11.

16. The Contractor shall update the required documentation annual, monthly and update to information within on station binders with ten days of personnel change. The contractor must introduce the new employee to EMS COR and Management. The contractor will familiarize the new employee with routes, processes and procedures coupled with on station EMS COR training. All updates must be automatic with contractor, however in the event the contractor overlooks this detail; the EMS COR will send an email notice email reminding the contractor and this performance-based measure that failure to do this would result in EMS COR and CO exercising performance-based penalties for not compliance with specifications.

17. The Contractor shall meet the performance expectations of the client in eradicating and suppressing the following pests. It is noted one or more pests may not be regional to the Western Pennsylvania Geography. Yet there are unexplained instances when non geographic pests take up harbor requiring treatment. Examples are long horn tick, lantern flies, gypsy moth, European corn borer. The contractor must have inspection, treatment and expertise with all the following but limited every known pest globally.

3) INTEGRATED PEST MANAGEMENT PLAN

The contractor shall have a written integrated pest management plan. Integrated Pest Management (IPM) can be defined as: A coordinated system of technological and management practices to control pests in a safe, environmentally sound, and economical manner. The IPM approach should use targeted, effective, and environmentally sound methods including habitat/facility modification, biological/genetic/cultural control, mechanical/physical control, and where necessary, the judicious use of least hazardous pesticides.

The IPM plan shall include a summary list of scheduled treatments by location must be kept current and provided separately to the COR for distribution within the VA.

The IPM is a process for minimizing pesticide use and risk while maximizing the control of pests that affect public health, impede operations, or damage property. IPM has been mandated on Federal property since 1996 by Section 136r-1 of Title 7, United States Code, and is cited in Title 41 of the Code of Federal Regulations (102-74.35) as a required service for agencies subject to the authority of the General Services Administration (GSA).

1. The contractor’s written IPM shall be issued to EMS management/COR directly no later than first 10 days of contract award. The IPM plan shall be reviewed by the Environmental Management Services (EMS) during the ten-day period. The COR may require revisions to the originally submitted plan. The contractor failing to furnish a documented plan is considered non-compliant subject to rules and conditions of this contract.

2. The Contractor shall update all pest control information in the event of contractor changes, hires or separating personnel changes. All changes to the IPM shall be updated within ten (10) days of the change. Both electronic and hard copies of the original and revisions shall be submitted. Current hard copies shall be maintained at each check in station.

3. The IPM plan includes compliance with Federal Law, EPA, OSHA, CDC Regulation and guidelines, Local VHA program guide, station standard procedures and guidelines, State of Pennsylvania Laws, State of Pennsylvania Department of

Agriculture, City of Pittsburgh Ordinance and Township of O’Hara ordinance, Allegheny County Laws and various laws, regulation, instructions and guideline.

The Contractor must provide detailed, site-specific recommendations for structural and procedural modifications to aid in pest prevention.

a. Comprehensive inspections Contractor detects for sanitation issues or structural conditions conducive to pests.

b. Identification of pest activity contractor examines and reports evidence of pest infestation.

c. Pests can enter the facility through doors and small cracks. Contractor shall work with VAPHS to seal potential pest entry points and help protect the building by making it less attractive to pests.

d. Risk evaluation, contractor consider the property type, geography and any conditions conducive to pest activity.

e. Focus on prevention, contractor start with exclusion, sanitation and other non-chemical options.

f. Environmentally responsible If a product is needed, contractor selects the most effective treatment with the least impact on the environment.

g. Sanitation consultation, contractor will consult with VAPHS & EMS to make sure stations cleaning efforts make a real impact on potential pest “hot spots.”

h. Documentation and communication as specified in this document, contractor documents all services performed, pest activity and any other recommendations

4. Basic expectations of IPM expected of the contractor:

a. The Contractor shall adopt least toxic pest management policies and practices in order to reduce or eliminate pesticide use and should select the least toxic pesticides in situations where pesticide use is deemed to be essential. (Least toxic here includes alternatives such as boric acid, pyrethrin and pyrethroid formulations.)

b. If pesticides are used, hospitals should notify all members of the hospital community in advance. Before and after pesticides are applied, warning signs should be posted around the treated area. (This is taken from the posting and notification requirements of I.P.M. in schools.)

c. All hospitals should maintain detailed information about what pesticides are being applied, where, how, why, and by whom. (Thorough documentation in logbooks housed at main contacts’ and at nurses’ stations housing service tickets, labels, and M.S.D.S. sheets all become very important.)

d. Hospitals should put their pest management policies in writing and make these policies public. (Further notification measures.)

5. Basic Elements of IPM. that must be Included in a hospital account:

a. Thorough Inspections

b. Identification of pests Involved

c. Education of EMS Staff this may involve an in-service seminar for employees to change their habits, including:

• to store used moist, cleaning cloths in air tight containers and have them regularly laundered

• better sanitation efforts

• reduction of standing water

• vacuuming

• steam cleaning of drains

• use of fly or pest monitoring lights (non-electrocution lights) and their proper placement

• use of glue traps for rodents and insect pests

• use of curiosity rodent traps

6. Areas in which to focus an IPM.in hospitals:

a. Interior Kitchens • Cafeterias • Food storage/pantries • Vending areas • Staff lounges • Employee locker areas • Janitorial Areas • Utility/electrical closets • Laundry rooms • Bathrooms • Drinking fountains • Decorative plantings • Administrative offices • Nurses stations • Recycle and trash bins • Basement areas • Physical plant areas with steam tunnels, etc.

b. Exterior: • Dumpsters • Special Biohazard dumpsters • Recycle dumpsters • Landscaping • ponds, mulch, trees, shrubs • Employee picnic areas • Roof • Doors/loading docks • Building perimeter • Utility line access points • Weep holes into buildings • Underground watering systems

7. Special consideration if a hospital setting:

Never treat a patient room with a patient present. • Never treat a patient room without permission, even when it is vacant. (Some patients may be on respirators, and materials like dusts would negatively impact the machinery and potentially the patient that uses them.) • Always read and check the pesticide label • Park and enter the hospital account discretely. • Use the steps instead of crowded elevators when carrying your materials. • Be professional. • Use caution around sharps and biohazard bags and bins. • Know your signs. “Do not enter” placards on doorways truly mean, “do not enter.” (A good motto to follow is: If in doubt, stay out!) • Wash hands frequently. • Wear gloves while performing service and change between treatment application types. • Never contaminate a sterile environment. (Know the airflow and floor plan for the facility; and speak with the facilities engineers.)

8. Exterior/Indoor populations of rats, mice, ground squirrels, wasps, cockroaches, ants, flies, spiders, and any other arthropod, bats, common pest, etc. including bed bugs. Common pest control trends at VAPHS are University Drive Campus (American Cock Roach, Hornets, Wasp, house mouse, spiders, flies, fleas, ants, honey bees). HJ

Heinz campus trends (Hornets, Wasp, Racoon, pavement ants, spiders, carpet beetles).

a. Ants-Odorous House ant, Argentine ant, Fire ant, Pharaoh ant, Little Black ant, Pavement ant, Acrobat ant, Carpenter ant • Cockroaches-German cockroach, American cockroach, Australian cockroach, Brown banded cockroach, Oriental cockroach, Smokey brown cockroach • Flies-Phorid fly, Fruit fly, Fungus gnat, House fly, Bottle fly, Moth fly, Mosquito, Cluster fly • Occasional Invaders- Springtails, Boxelder bugs, Lady bugs, Ground beetles, Bees and Wasps, Silverfish, Millipedes, Centipedes, Clover mites, Spiders • Pantry pests-Indian Meal Moth, Red and Confused fly our beetle, Saw-toothed grain beetle • Termites • Rodents-Mice, Rats, Squirrels • Various other mammals-Bats, Raccoons, Feral Cats, Possums, Woodchucks, Moles, etc.

b. Birds - Pigeons, Sparrows, Starlings, and Canada Goose; • Bed bugs • Various therapy pet pests-Fleas, Mites, Ticks • Lice-Head and Body Lice, Crab Lice (the contractor and its employees are never to treat for a louse, tick infestation upon a patient, and treatment will be done by physician, in same context-the contractor will request a medical physician, the medical professional will be collecting the sample and providing the sample in secure vial for identification, medical professional or for pets veterinarian). Contractor will provide routine inspection and treatment for nuisance birds inside and roosting upon the exterior within reasonable reach of standard certified 8-foot ladder. Removal nesting material include feathers, birds, eggs and all materials associated with roosting and nesting birds. This includes basic disinfection of the nesting surface. Nesting above 8-foot ladder threshold. The contractor provides recommendations, scheduling of taller ladders or lift devices, appropriate training and safety associated with higher elevation work to be done.

c. Flies are among the filthiest of all pests, carrying more than a half-billion microorganisms on their body and legs that can contaminate food and undermine your reputation. Contractor fly control service is designed to help manage all infestations, mild or severe.

d. The contractor will be capable of identification of the vector given a pest that may host upon a person like tick or lice, animal like fleas, lice or ticks or inside upon property like a bed bug. Ticks and grounds, the contractor is expected to monitor and treat grounds/interiors for tick, lice, flea or bed bug infestations.

e. Bed bugs. The contractor must provide all management, license, tools, supplies, equipment, transportation, labor and K9 (dog) detection services to provide bed bug detection and treatment services for VAPHS. Response to bed bug calls must be same day of call within four hours of call. Currently trend is 30 minutes to one (1) hour response time to all calls. Calls come in 24 hours days. The afterhours calls response time is about two to three hours. VAPHS set standard of four response time coupled with COR approval any deviation from call response. Majority calls have been emergency department when patient arrive with bed bugs on or about their person. Clinics are another location of calls. The station has been using K-9 inspection with frequency one time per quarter or every three to six months conducting thorough K-9 inspection of all facilities, wards and rooms. Contract must have capable and reliable K-9 service. The K-9 service must validate with approved national K-9 training certification for each dog and handler, validation is using live capsuled specimen and inspection/validate the reliability of the K-9. COR reserve the right to reject the service of unreliable K-9 and handler at not cost to VAPHS. This means the contractor must seek reliable K-9 services and handlers. Contractor must have the capacity to eradicate bed bug infestations as required by method approved by COR. VAPHS believes that under most circumstances, properly applied pesticides will be preferred method rather than temperature for rooms. Also noted that VAPHS has structure bed bug policy, requirements of staff to minimize room closures, use the bed bug ovens to treat patient effects or property on site and use of all modern methods of control.

1. Treats room and spaces

2. Furniture, wall mount pictures, desks, chairs

3. Exam tables

4. Rooms sizes are estimated as the following small ( less than 100 square feet, includes government vehicle (can, van, and/or bus), medium space (100-250 square feet, exam room), large room (100-250 square feet, waiting room, conference, etc. ), room 250 to 500 square feet (double occupancy space), 500-100 square feet (waiting, conference, public areas, etc. )

f. Mosquito, the contractor is expected to monitor and treat grounds for mosquito infestation. The contractor must report mosquito vector, problems to the EMS

COR.

g. Canada goose control. Traditionally this station best practice is using K-9 or dogs for chasing off roosting Canada Goose. The contractor shall schedule, oversee, manage and provide the means of escorting Canada Goose off the grounds. The trend has been HJH Heinz campus grounds, average total is 10-20 Canada Geese, most being 30 Canada Geese. The best practice has been using local company to police the geese off ground using trained dog (K9).

h. The contractor must be able to identify all pest includes head lice, tick, crab lice, bed bug, mammals, insects, reptiles, amphibians, etc. Capable of treating the surfaces/spaces vertical and horizontal should the space be infested with these vectors and nuisance creatures.

i. Termites. As matter routine, the contractor must inspect for termites and common areas for termite colonization. EMS management, COR and Contractor will make expert decision about the extent of infestation or if this just one-time termite event. For this contract, It is understood that termite control and treatment require special care, licensing, treatment and inspection methods. The contractor must be capable of all these aspects to include routine inspection and termite identification of exterior and interior signs of termite infestation. It is understood by the government that termite treatment may cost additional in conjunction with this contract. This cost of routine inspection, baiting, and basic preventative means are part of this contract and should be included with routine IPM. It is understood to inspect for termites or assess the degree of infestation the contractor must drill holes into walls or assess the situation or furnish treatment will least possible damage to facility. The contractor will need to provide written assessment, recommendations for station coupled with treatment. Any small holes drilled for assessment and video scoping inside walls will be patched with common drywall putty. Written assessment will include what Facilities Management Services will need to do to correct facilities to deter termite infestations. The contractor must conduct routine inspections for termites in accordance with the contract.

j. Common bat or any species. The contractor will inspect common areas for bat roosting. EMS management, COR and Contractor will make expert decision about the extent of infestation or if this just one-time bat event. The station understands the special requirements and cost and licensing associated with bat removal and clean up. The contractor will provide removal service and clean up services to include bat droppings following station policy if exists and direct guidance on solving. This specification is in the event the station observes or finds more than just a bat seeking shelter during migration or cold weather.

Example sometime a bat or bats will take up shelter in entry way due to heat. It is expected the contractor remove one bat or more without harming the animal or otherwise. This specification intent is for something discovered with greater resolution and that bats have taken up harbor inside a wall or facility structure requiring more than normal effort to remove. Since there is legal requirements for bat removal, the contractor must provide EMS management with cost information, resources, help schedule both removal and the cleanup and following abatement as required. This station experiences one-time instances such as a bat roosting in entryway escape first frosts or cold nights periodically.

k. Mammal Pests. The contractor must be able to remove by means of trapping and following the legal requirements for the disposition of the creature from the property and grounds. The contractor is responsible for maintain appropriate hygiene and rabies monitoring to include reporting forward rabid animals trapped, suspected rabies or other instances such wasting diseases observed and ensuring contractor and it’s employee using proper handling techniques coupled with appropriate safety and inoculation for rabies, animal to person diseases, vectors to person, etc. For this contractor the contractor must alert EMS right away should the animal or creature turn up rabid, possible prion wasting disease or viral diseases known This includes: moles, raccoons, rat, mouse, ground squirrel, snakes, rabbits, coyote, feral cats and dogs, deer, woodchucks, etc.

l. Removal dead animal, insect, reptile, amphibian and bird carcass. The contractor is expected to remove all dead animals from grounds and building.

m. Each building must be sprayed with protective outer pesticide around perimeter of building (at minimum of three feet up and five feet out) during spring, summer and fall. One time each period.

n. Each facility/building must be equipped with “catch-all” mouse trapping stations at each entrance, which are meant to capture small pests prior to entry into facilities.

Upon starting this contract, within 1st three months of the contract the contractor will remove all bait stations and replace with new bait stations around the facilities perimeters. There are about 78 baits stations at HJ Heinz Campus. There are about 42 bait stations at UD campus. Hochberg and Mead Street sites have 8 in total. Highland Drive has 50 stations around perimeter of buildings. The bait station is commercial grade with locking feature to deter tampering or opening without a specialized key, weight with brick weight to deter floating away during acclimate weather or animals dragging the monitoring station away. The general dimensions of commercial box are the following: color is black, contractor is expected to label with their company logo and numerical assign a number and preferred scanned bar code tracking is best practice for verify inspections and monitoring of bait stations, heavy duty plastic, rodent holes either side of bait station large enough for rat, mammal or house mouse, 14”x12.2”x6.4” is the general size of bait station.

It known baits station come in all forms and shapes and dimensions. The contractor is expected to have wide variety traps, bait stations, snap traps, bait blocks, bait blocks that luminate droppings or change color for tracking and identification purpose, tamper resistant and periodically station get damaged and not cost to station the bait station is replaced as part of contract.

o. Treatment to the vacant buildings and grounds will be limited to only pests which pose potential threat to the safety and health of remaining VA staff or to the neighboring community. An example of this potential threat could be dogs, raccoons, ground hogs, deer, turkey, house mouse, wildlife, etc. residing on the property with ability to exit VA grounds.

4) PEST LAMPS

During first 3 months of the contract, the Contractor will provide 20 new decorative pest control lamps installed upon wall, full service includes bulbs, sticky paper or bug paper, and replacement units as needed. Lamps shall be delivered to the COR who signs for the lamps. The lamp is expected to be Gilbert 2000 GT “Flying Venus”. The station prefers white coated. Alternative color would be brown or bronze. The COR will manage this using FMS work order for the installation through the facility.

1. The locations will be recommended by the contractor to support the IPM and approved by the COR. A priority will be given to the operating room corridor with total of four lamps.

2. Bug lamp glue boards will be appropriate size and dimension for each respective monitor lamp.

3. One time per week, every bug lamp will be inspected. The glue board will be replaced one time per week every Tuesday. The glue will match the dimensions of the monitor lamp. Manually fixing several ill fitted glue boards is not acceptable.

4. The lamp bulbs will be changed one time per year. Starting with startup of the contract and every year same time (April) all bulbs changed regardless of functionality or burned out status will be replaced. Every year starting with new bulbs. During routine inspections, the contractor must replace any burned out bulbs. Any burned out bulb is responsibility of the contractor includes VA owned and new additional monitor lamps. Replacement of startup fuse expected annually.

5. Malfunctioning lamps reported to EMS COR. It is expected to replace the entire lamp.

EMS will maintain a small supply of standard issue bug and monitoring lamps. Broken or malfunctioning lamps will be reported to EMS so that FMS can deinstalled and new installed. Some lamps are hard wired into the facility and this requires electrician.

6. Majority EMS lamps are mobile and can moved to any location. Use standard outlet and plug system. White plugs mean it is ok for general use electric. Red outlets are for special purposes and for this contract not be used for bug monitoring lights. Pest control must never unplug, plug into without checking with COR 1st or particularly on any ward asking EMS COR and medical professionals. Safety first. Always ask first.

7. Contractor is responsible for burned out light tube disposal and standard wear and tear components and day to day maintenance of existing Vector, Gilbert, Flowtron and Flintrol monitoring lamps.

8. There are approximately 45 units on the UD campus and approximately 35 units on the HJH campus. As noted, it is expected for this contractor to furnish all bulbs (replacement), sticky paper is to be changed every inspection as noted above, and the paper is expected to meet the specifications of the machine itself. For instance, the Flowtron light requires 18-inch length by 12 inch width fly/glue board paper. The Gilbert requires four inches by 18 inch fly/glue paper. For this contract EMS has modernize majority of fly lights and periodically during inspections older lamps (Vector) located in remote spaces like mechanical rooms or closed offices. Vector lamps may be removed from service and handed over to EMS COR.

9. The current make and models are the following with general listed specifications.:

10. Gilbert 2000 GT flying Venus, white color exterior, dimensions 24.7-inch length by

11.5 inches width by 1.44 inches depth, 43 watts, 115 volts, 6-foot cord with standard American UL list cord and plug, UV bulbs.

11. Flowtron lights are model FC4900, 18 ½ inches, by 3 7/8 inches depth, 11 inches tall. Standard 120 volts, American UL listed cord and plug, portable and indoor.

12. No electrocution type monitoring or lights to be deployed or used.

13. The station has two Flintrol bug lamps being used. One is located HJH Heinz campus near building 50 smoke shelter and the other is located west dock in building 1 by rear entrance of food services.

5) FOOD SERIVICE AND DINING HALLS

1. The Contractor shall provide a pest and inspection log book in each food service area.

EMS will identify a conspicuous place where the book will be kept so that it is available for Canteen and Food Service inspectors, supervisors and management to review. The log will be updated every tour performed by Contractor employee.

2. Contractor shall document routine and nonroutine service calls minimally listing date, time, type of pest, location, reported by who, first/last name, infestation measure (active, non, status satisfactory or not), pesticides, traps and other materials, signatures, dates and treatment used. The contractor and employees will complete this log book. EMS COR will inspect for compliance. In addition, this book will be reviewed by third parties conducting inspections in food service, retail and dinning spaces. Findings will be provided to contractor and it is expected contractor will work in collaboration with EMS management, COR to correct non-compliance or issues. The log will have this pest log plus copies of safety data sheets for pesticides used in treatment of pests or controlling harbors.

6) DOCUMENTATION

1. Logbooks

Logbooks shall be provided and maintained at each campus and at each food service area. The Contract shall record all services of each visit including scheduled and unscheduled services. The documentation shall be neat, orderly and legible typed and include:

a. Location of service.

b. Day, date, and time report.

c. Unique invoice or report number

d. thoroughly filled out service tickets

e. notification and posting

f. labels and S.D.S.

g. services provided

h. pest identification and level of infestation

i. Section for note taking and pest controller comments section

j. Section outlining the routes, each route must have unique id number or means for quickly identification of location and route. The route must have time, date of the inspection.

k. Product application section. This section must include the following: product, formulation, application rate and how much product, EPA product identification numbers, lot identification for the specific product, active ingredient, application method (bait, spray, monitor, placement, trapping, etc. ), target pest listed, application method (spray, mechanical, station, bait, etc. ), location of the application and pest.

l. Product used must be part of report. This includes the product and how much was used. This is measured in once, grams, pounds, liquid measures, pint, quart, gallon, etc.

m. Location of pesticide or product used must have a detailed listing of the room number, building and campus. Example AA150B-1-UD. Room number, building 1 and UD campus.

n. Report must have running balance of product used for the fiscal year of the pest control contract. How much used during inspection plus total running balance overall. Example if the contract started in June then the running totals would from June to June. The report should show 1 gram used and for year perhaps hypothetically 10 grams used of pest control dust.

o. Summary inspection or route summary covering all zones. (routes can be termed as zone, areas, sections. For this it means specific route that the pest controller takes when inspecting. For instance, the pest control may start ground floor checking in with COR. The pest control may be routed to inspect the canteen kitchen, kitchen, dish tank area, closets, storage and this would be one route with five different scan locations. The second route may be basement having total six different scan locations. The purpose is to develop standard routes for the employee to patrol and inspect. These routes the scanned location will be attached to the daily pest control report verify inspections.

p. The Summary inspection, this part of report will outline how many inspections complete to include scheduled and unscheduled inspections. This part of report must outline data totals, schedule, unscheduled, activity and no activity

q. Signature page for customer verification must be included with each patrol report.

Each patrol inspection report has a lot of data with each inspection and general requires ten pages of data and information.

r. An unscheduled inspection is general considered a pest control call. For example, ants sighted on surface at HJH campus requires pest controller.

s. Recommendations

t. This report is always issued to the COR.

2. Monthly data and metrics report.

The Contractor shall provide a letter head, letter or memorandum that documents pest control activities at VAPHS. This is a data driven task that means EMS requires all data for pest control be made include in a monthly report that will be turned over to internal stack holders and other internal meetings. This not to be misconstrued with daily multiple paged pest report provided with each inspection. This is metric of all activities for the month and total for year and total for the contract. This includes pest infestations, action plans, success, recommendations, outcomes, etc. This is mandatory memorandum or report professional created for EMS by this pest control contractor.

This report is expected to summarize all VAPSH pest control activities, compiled in all in one report and turned over to the pest control COR every 1st week of each month.

Acceptable format is word document, electronic and sent via email to the COR which is easy means of tracking completion. Also often contractors will have web pages where customers can log into the contractor network, obtain their reports and information, and for this contract EMS needs contractor with capability to host all the data and use web based program so EMS management can access training, reports and all historical data from every report generated. Below the contractor’s report will include the basic information and the following:

a. This report shall be typed on company letterhead.

b. Author shall be identified.

c. Dated and provided monthly.

d. Total number inspection for month and year

e. Total number of hours per inspection for month and year

f. Pest identification

g. Chemical and nonchemical options

h. How much chemical by type for the month and for the year.

i. Nonchemical options such as total number of glue board per month and year total

j. Sanitation performed

k. Staff and patient education how many training events per year and when and how many staff trained

l. Preventative measures

m. Trends and corrective action plans, outcomes

n. How many pests removed from station such as racoons, cats, dogs, Canada geese, etc.

o. Quality control

p. Quantity of training hours have contractor staff completed.

q. Quantity of training hours furnished by contractor to VAPHS staff.

r. Verification of no pest control chemical stored on station by contractor certification

s. Quantity of kitchen and food service inspections.

t. Other data as required by COR.

3. The contractor is responsible for supplying, completing and submitting all reports required or requested by Federal, State or local ordinances, which pertain to any duties contained in the contract.

7) SCHEDULE OF IPM

1. Routine Services include minimum of two (2) full days of service a week to the patient care buildings, surgical suite, ICU’s, pharmacy, respirator care, sterile storage and sterile processing areas including SPS, ENT, GU and ASU. The days of service shall be coordinated with the COR. These buildings must have all ITL, catch all traps and kitchens serviced during these two days of service. In addition, all documented pest issues in the Pest Log Book will be treated on these two treatment days, which includes all buildings listed on Attachment A.

2. Full day of service is equal to one full government shift. 8 hours

3. One pest controller per campus (UD & HJH)

a. Present schedule is UD Tuesday and Friday

b. Present schedule is HJH Tuesday and Friday

4. UD and HZ campus interior routine services include minimum of weekly service to soiled linen rooms, vericlave area, grease storage areas, custodial closets, employee lounges, dumpsters areas, restrooms, basement areas, kitchens, dining rooms,…