S02 ATTACHMENT THREE 3 CONTRACTOR RULES OF BEHAVIOR.pdf

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Q201--Community Based Outpatient Clinic Services Federal contract opportunity
Solicitation number
36C24821R0017
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 8

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36C24821R0017 0005.docx DOCX document
36C24821R0017 0002.docx DOCX document
36C24821R0017 0001.docx DOCX document
S02 ATTACHMENT FIFTY ONE 51 MEDICATION RECONCILIATION ACROSS THE CONTINUUM OF CARE CENTER MEMORANDUM 00 19 93 02.pdf PDF
S02 ATTACHMENT FORTY NINE 49 VHA Directive 1608 Comprehensive Environment of Care CEOC.pdf PDF
S02 ATTACHMENT FORTYF FIVE 45 VA DIRECTIVE 1663 8 10 06 HEALTH CARE CONTRACTING BUYING TTILE 38 USC.pdf PDF
S02 ATTACHMENT THIRTY NINE 39 VHA DIRETIVE 2010 033 MILITARY SEXUAL TRAUMA MST PROGRAMMING.pdf PDF
S02 ATTACHMENT THIRTY THREE 33 VHA Dir 2011 012 MEDICATION RECONCILIATIION.pdf PDF
S02 ATTACHMENT THIRTY TWO 32 VHA Dir 2011 020 AUTOMATED SAFETY INCIDENT SURVEILLANE AND TRACKING SYSTEM ASSIST.pdf PDF
S02 ATTACHMENT THIRTY ONE 31 VHA Directive 1199 REPORTING CASES OF ABUSE AND NEGLECT.pdf PDF
S02 ATTACHMENT THIRTY 30 VHA Dir 2012 026 SEXUAL ASSAULTS AND OTHER DEFINED PUBLIC SAFETY INCIDENTS IN VHA 02.pdf PDF
S02 ATTACHMENT TWENTY SEVEN 27 VHA HANDBOOK 1004 07 FINANCIAL RELATIONSHIP BETWEEN VHA HEALTH CARE PROFESSIONAL AND INDUSTRY.pdf PDF
S02 ATTACHMENT TWENTY FIVE 25 VHA HANDBOOK 1050 01 VHA NATIONAL PATIENT SAFETY IMPROVEMENT.pdf PDF
S02 ATTACHMENT SIXTEEN 16 VHA HANDBOOK 1108 05 OUTPATIENT PHARMACY SERVICES.pdf PDF
36C24821R0017.docx DOCX document
S02 ATTACHMENT FIFTY TWO 52 SOP 119 20 18 ANTICOAGULATION MANAGEMENT PROGRAM.pdf PDF
S02 ATTACHMENT FORTY FOUR 44 VA DIRECTIVE 6371 DESTRUCTION OF TEMPORARY PAPER RECORDS.pdf PDF
S02 ATTACHMENT THIRTY EIGHT 38 VHA DIRECTIVE 1033 ANTICOAGULATION THERAPY MANAGEMENT.pdf PDF
S02 ATTACHMENT THIRTY FIVE 35 VHA Directive 1230 3 OUTPATIENT SCHEDULING PROCESSESS AND PROCEDURES.pdf PDF
S02 ATTACHMENT TWENTY FOUR 24 VHA Handbook 1100 7 NATIONAL PRACTITIONER DATA BANK NPDB REPORTS.pdf PDF
S02 ATTACHMENT NINETEEN 19 VHA HB 1100 18 REPORTING AND RESPONDNG TO STATE LICENSING BOARDS.pdf PDF
S02 ATTACHMENT EIGHTEEN 18 VHA Handbook 1100 19 VHA HANDBOOK CREDENTIALING AND PRIVILEGING.pdf PDF
S02 ATTACHMENT FIFTHTEEN 15 VA DIRECTIVE 1120 02 1 HEALTH PROMOTION AND DISEASE PREVENTION CORE PROGRAM.pdf PDF
S02 ATTACHMENT TEN 10 Pretreatment and Transportation of Soiled Critical and Semi Critical Reusable Medical Equipment.pdf PDF
S02 ATTACHMENT SEVEN 7 WAGE DETERMINATIONS DAVIS BACON ACT.pdf PDF
S02 ATTACHMENT SIX 6 WAGE DETERMINATIONS SERVICE CONTRACT ACT.pdf PDF
S02 ATTACHMENT FOUR 4 PAST PERFORMANCE QUESTIONNAIRE.pdf PDF
S02 ATTACHMENT TWO 2 ORG CONFLICT CERT.pdf PDF
S02 ATTACHMENT FIFTY 50 MATERNITY HEALTH CARE AND COORDINATION VHA HANDBOOK 1330 03 MATERNITY HEALTH CARE AND COORDIMATION.pdf PDF
S02 ATTACHMENT FIFTY SIX 56 SUICIDE PREVENTION POLICY CENTER MEMORANDUM 116A 19 01.pdf PDF
S02 ATTACHMENT FIFTY FIVE 55 GUIDANCE ON THE MANAGEMENT OF FAILURE TO ATTEND MENTAL HEALTH APPOINTMENT CENTER MEMO 116 13 01.pdf PDF
S02 ATTACHMENT FIFTY THREE 53 ORDERING AND REPORTING OF TEST RESULTS AND DIAGNOSTIC PROCEDURES CENTER MEMORANDUM 11 19 07.pdf PDF
S02 ATTACHMENT FORTY EIGHT 48 VHA HANDBOOK 1101 11 COORDINATED CARE FOR TRAVELING VETERANS.pdf PDF
S02 ATTACHMENT FORTY SEVEN 47 TITLE 21 CFR 900 1 c MAMMOGRAPHY QUALITY STANDARDS.pdf PDF
S02 ATTACHMENT FORTY THREE 43 VHA DIRECTIVE 2007 033 TELEPHONE SERVICE FOR CLINICAL CARE.pdf PDF
S02 ATTACHMENT THIRTY SEVEN 37 VHA Directive 1108 COMMUNICATING TEST RESULTS TO PROVIDERS AND PATIENTS.pdf PDF
S02 ATTACHMENT THIRTY SIX 36 VHA Directive 1108 VHA FORMULARY MANAGEMENT PROCESS.pdf PDF
S02 ATTACHMENT TWENTY EIGHT 28 VHA Directive 1003 VHA PATIENT ADVOCACY PROGRAM.pdf PDF
S02 ATTACHMENT TWENTY SIX 26 VHA Handbook 100 6VHA VHA SITE CLASSIFICATIONS AND DEFINITIONS.pdf PDF
S02 ATTACHMENT TWENTY THREE 23 VHA Handbook 1101 10 PATIENT ALIGNED CARE TEAM PACT.pdf PDF
S02 ATTACHMENT TWENTY TWO 22 VHA HANDBOOK 1105 03 MAMMOGRAPY PROGRAM PROCEDURES AND STANDARDS.pdf PDF
S02 ATTACHMENT TWENTY ONE 21 VHA HANDBOOK 1106 01 PATHOLOGY AND LABORATORY MEDICINE SERVICE PROCEDURES.pdf PDF
S02 ATTACHMENT SEVENTEEN 17 VHA Directive 1306 QUERYING STATE PRESCRIPTION DRUG MONITORING PROGRAMS.pdf PDF
S02 ATTACHMENT FOURTEEN 14 VA DIRECTIVE 1330 01 4 HEALTH CARE SERVICES FOR WOMEN VETERANS.pdf PDF
S02 ATTACHMENT ELEVEN 11 VHA DIRECTIVE PATIENT CENTERED MANAGEMENT MODULE FOR PRIMARY CARE.pdf PDF
S02 ATTACHMENT NINE 9 LOS CERTIFICATION SOLICITATION VERSION.pdf PDF
S02 ATTACHMENT EIGHT 8 QASP.pdf PDF
S02 ATTACHMENT FIVE 5 IMMIGRAT CERT.pdf PDF
S02 ATTACHMENT ONE 1 SOL NOTICE OF TIERED EVALUATION.pdf PDF
S02 RFP 36C24821R0017.pdf PDF
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MARCH 12, 2010 VA HANDBOOK 6500.6

APPENDIX D

D-1

CONTRACTOR RULES OF BEHAVIOR

This User Agreement contains rights and authorizations regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the Department of Veterans Affairs (VA). This User Agreement covers my access to all VA data whether electronic or hard copy ("Data"), VA information systems and resources ("Systems"), and VA sites ("Sites"). This User Agreement incorporates Rules of Behavior for using VA, and other information systems and resources under the contract.

1. GENERAL TERMS AND CONDITIONS FOR ALL ACTIONS AND ACTIVITIES UNDER

THE CONTRACT:

a. I understand and agree that I have no reasonable expectation of privacy in accessing or using any VA, or other Federal Government information systems.

b. I consent to reviews and actions by the Office of Information & Technology (OI&T) staff designated and authorized by the VA Chief Information Officer (CIO) and to the VA OIG regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA. These actions may include monitoring, recording, copying, inspecting, restricting access, blocking, tracking, and disclosing to all authorized OI&T, VA, and law enforcement personnel as directed by the VA CIO without my prior consent or notification.

c. I consent to reviews and actions by authorized VA systems administrators and Information Security Officers solely for protection of the VA infrastructure, including, but not limited to monitoring, recording, auditing, inspecting, investigating, restricting access, blocking, tracking, disclosing to authorized personnel, or any other authorized actions by all authorized OI&T, VA, and law enforcement personnel.

d. I understand and accept that unauthorized attempts or acts to access, upload, change, or delete information on Federal Government systems; modify Federal government systems; deny access to Federal government systems; accrue resources for unauthorized use on Federal government systems; or otherwise misuse Federal government systems or resources are prohibited.

e. I understand that such unauthorized attempts or acts are subject to action that may result in criminal, civil, or administrative penalties. This includes penalties for violations of Federal laws including, but not limited to, 18 U.S.C. §1030 (fraud and related activity in connection with computers) and 18 U.S.C. §2701 (unlawful access to stored communications).

ATTACHMENT SEVEN (7) CONTRACTOR RULES OF BEHAVIOR

VA HANDBOOK 6500.6 MARCH 12, 2010

D-2

f. I agree that OI&T staff, in the course of obtaining access to information or systems on my behalf for performance under the contract, may provide information about me including, but not limited to, appropriate unique personal identifiers such as date of birth and social security number to other system administrators, Information Security Officers (ISOs), or other authorized staff without further notifying me or obtaining additional written or verbal permission from me.

g. I understand I must comply with VA’s security and data privacy directives and handbooks. I understand that copies of those directives and handbooks can be obtained from the Contracting Officer's Technical Representative (COTR). If the contractor believes the policies and guidance provided by the COTR is a material unilateral change to the contract, the contractor must elevate such concerns to the Contracting Officer for resolution.

h. I will report suspected or identified information security/privacy incidents to the COTR and to the local ISO or Privacy Officer as appropriate.

2. GENERAL RULES OF BEHAVIOR

a. Rules of Behavior are part of a comprehensive program to provide complete information security. These rules establish standards of behavior in recognition of the fact that knowledgeable users are the foundation of a successful security program. Users must understand that taking personal responsibility for the security of their computer and the information it contains is an essential part of their job.

b. The following rules apply to all VA contractors. I agree to:

(1) Follow established procedures for requesting, accessing, and closing user accounts and access. I will not request or obtain access beyond what is normally granted to users or by what is outlined in the contract.

(2) Use only systems, software, databases, and data which I am authorized to use, including any copyright restrictions.

(3) I will not use other equipment (OE) (non-contractor owned) for the storage, transfer, or processing of VA sensitive information without a VA CIO approved waiver, unless it has been reviewed and approved by local management and is included in the language of the contract. If authorized to use OE IT equipment, I must ensure that the system meets all applicable 6500 Handbook requirements for OE.

(4) Not use my position of trust and access rights to exploit system controls or access information for any reason other than in the performance of the contract.

(5) Not attempt to override or disable security, technical, or management controls unless expressly permitted to do so as an explicit requirement under the contract or at the direction of the COTR or ISO. If I am allowed or required to have a local administrator account on a government-owned computer, that local administrative account does not

D-3 confer me unrestricted access or use, nor the authority to bypass security or other controls except as expressly permitted by the VA CIO or CIO's designee.

(6) Contractors’ use of systems, information, or sites is strictly limited to fulfill the terms of the contract. I understand no personal use is authorized. I will only use other Federal government information systems as expressly authorized by the terms of those systems. I accept that the restrictions under ethics regulations and criminal law still apply.

(7) Grant access to systems and information only to those who have an official need to know.

(8) Protect passwords from access by other individuals.

(9) Create and change passwords in accordance with VA Handbook 6500 on systems and any devices protecting VA information as well as the rules of behavior and security settings for the particular system in question.

(10) Protect information and systems from unauthorized disclosure, use, modification, or destruction. I will only use encryption that is FIPS 140-2 validated to safeguard VA sensitive information, both safeguarding VA sensitive information in storage and in transit regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA.

(11) Follow VA Handbook 6500.1, Electronic Media Sanitization to protect VA information. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders.

(12) Ensure that the COTR has previously approved VA information for public dissemination, including e-mail communications outside of the VA as appropriate. I will not make any unauthorized disclosure of any VA sensitive information through the use of any means of communication including but not limited to e-mail, instant messaging, online chat, and web bulletin boards or logs.

(13) Not host, set up, administer, or run an Internet server related to my access to and use of any information assets or resources associated with my performance of services under the contract terms with the VA unless explicitly authorized under the contract or in writing by the COTR.

(14) Protect government property from theft, destruction, or misuse. I will follow VA directives and handbooks on handling Federal government IT equipment, information, and systems. I will not take VA sensitive information from the workplace without authorization from the COTR.

VA HANDBOOK 6500.6 MARCH 12, 2010

D-4

(15) Only use anti-virus software, antispyware, and firewall/intrusion detection software authorized by VA. I will contact the COTR for policies and guidance on complying with this requirement and will follow the COTR's orders regarding my access to and use of any information assets or resources associated with my performance of services under the contract terms with VA.

(16) Not disable or degrade the standard anti-virus software, antispyware, and/or firewall/intrusion detection software on the computer I use to access and use information assets or resources associated with my performance of services under the contract terms with VA. I will report anti-virus, antispyware, firewall or intrusion detection software errors, or significant alert messages to the COTR.

(17) Understand that restoration of service of any VA system is a concern of all users of the system.

(18) Complete required information security and privacy training, and complete required training for the particular systems to which I require access.

3. ADDITIONAL CONDITIONS FOR USE OF NON- VA INFORMATION TECHNOLOGY

RESOURCES

a. When required to complete work under the contract, I will directly connect to the VA network whenever possible. If a direct connection to the VA network is not possible, then I will use VA approved remote access software and services.

b. Remote access to non-public VA information technology resources is prohibited from publicly-available IT computers, such as remotely connecting to the internal VA network from computers in a public library.

c. I will not have both a VA network line and any kind of non-VA network line including a wireless network card, modem with phone line, or other network device physically connected to my computer at the same time, unless the dual connection is explicitly authorized by the COTR.

d. I understand that I may not obviate or evade my responsibility to adhere to VA security requirements by subcontracting any work under any given contract or agreement with VA, and that any subcontractor(s) I engage shall likewise be bound by the same security requirements and penalties for violating the same.

4. STATEMENT ON LITIGATION

This User Agreement does not and should not be relied upon to create any other right or benefit, substantive or procedural, enforceable by law, by a party to litigation with the United States Government.

D-5

5. ACKNOWLEDGEMENT AND ACCEPTANCE

I acknowledge receipt of this User Agreement. I understand and accept all terms and conditions of this User Agreement, and I will comply with the terms and conditions of this agreement and any additional VA warning banners, directives, handbooks, notices, or directions regarding access to or use of information systems or information. The terms and conditions of this document do not supersede the terms and conditions of the signatory’s employer and VA.

Print or type your full name Signature

Last 4 digits of SSN Date

Office Phone Position Title

Contractor’s Company Name

Please complete and return the original signed document to the COTR within the timeframe stated in the terms of the contract.

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