S02 - 36C24726Q0290 - Laundry services.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

544-26-2-5090-0015

36C24726Q0290 2/17/2026

Michael Barton, Michael.barton@va.gov 03-19-2026 9:00 am EDT

508A

DEPARTMENT OF VETERANS AFFAIRS

VETERANS HEALTH ADMINISTRATION

Network Contracting Office (NCO) 7 2957 CLAIRMONT ROAD NE, Suite 1200 Atlanta GA 30329

X 100

X

812332

$47 Million

N/A

X

WJB Dorn VAMC

6439 Garners Ferry Road Columbia SC 29209

508A

DEPARTMENT OF VETERANS AFFAIRS

VETERANS HEALTH ADMINISTRATION

Network Contracting Office (NCO) 7 2957 CLAIRMONT ROAD NE, Suite 1200 Atlanta GA 30329

508A

Department of Veterans Affairs Electronic Payment System: Tungsten

See CONTINUATION Page

Contractor shall provide full range laundry services for the WJB Dorn VAMC in accordance with the statement of work.

Period of Performance Base Year – March 25, 2026 – March 24, 2027 Option Year 1 – March 25, 2027 – March 24, 2028 Option Year 2 – March 25, 2028 – March 24, 2029 Option Year 3 – March 25, 2029 – March 24, 2030 Option Year 4 – March 25, 2030 – March 24, 2031

All offers must include a signed Limitations on Subcontract certificate, completed in its entirety. Reference page 37.

(As applicable)

All questions must be submitted to Michael.barton@va.gov no later than March 09, 2026.

Wage Determination: 2015-4429

See CONTINUATION Page

X X

Natasha Mixon Contracting Officer, NCO 7

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 STATEMENT OF WORK…………………………………….……………………………..5

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

B.4 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...25

C.4 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.5 VAAR 852.219-74 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

VETERAN-OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION)

C.6 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.7 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.8 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.9 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.10 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025) (DEVIATION FEB 2025)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

WAGE DETERMINATION…………………………………………………………………….50

QASP…………………………………………………………………………………………….50

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.3 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.4 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998) E.5 Tailored ADDENDUM to 52.212-2 EVALUATION—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

E.6 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION

FEB 2025)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer

DEPARTMENT OF VETERANS AFFAIRS

VETERANS HEALTH ADMINISTRATION

Network Contracting Office (NCO) 7

2957 CLAIRMONT ROAD NE, Suite 1200

Atlanta GA 30329

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 Statement of Work

INTRODUCTION

1.1 The purpose of this Statement of Work (SOW) is to provide a full range of Laundry Services for the 16 bed Fisher House located at the WJB Dorn VA Medical Center (Dorn VAMC), 6439 Garners Ferry Road, Columbia, SC 29209 campus of the Columbia VA Health Care System (CVAHCS).

1.2 The Dorn VAMC is a 216-bed facility, encompassing acute medical, surgical, psychiatric, and long-term care. The hospital is located in Columbia, South Carolina and provides primary, secondary, and some tertiary care. On the campus is a 16 bed Fisher House to provide housing for Veterans and their families.

1.3 This Fisher House is a “home away from home” for families of patients receiving medical care at the Columbia VA Health Care System, WJB Dorn VA Medical Center. The Fisher House consists of 16 private bedroom/bathroom suites, common areas that include a kitchen, powder room (common area bathroom), living room, family room, dining room and laundry room, and is approximately 13,500 square feet. Flooring consists of a mixture of ceramic tile and laminate flooring in all the common areas to include kitchen, family room, living room, dining room, laundry room, downstairs hallways, and guest bathroom.

2.0. CONTRACT DESCRIPTION / REQUIREMENT / OBJECTIVE

2.1. This contract is to provide laundry services to the CVAHCS Fisher House in accordance with the requirements of this Statement of Work. The Fisher House is a 13,500 square foot home, with 16 “guest” suites and additional common areas.

3.0. GLOSSARY / DEFINITIONS

a. CO/Contracting Officer: The person executing this contract on behalf of the Government and the only person authorized to make changes to the contract.

b. COR/Contracting Officer’s Representative: Person or persons delegated to act on behalf of the Contracting Officer within the limits of his/her delegated authority.

c. Contractor: Company provided services under this Statement of Work.

d CVAHCS: Columbia Veterans Affairs Health Care System: 6439 Garners Ferry Road, Columbia, S.C.

29209.

e. EST: Eastern Standard Time

f. FEDERAL HOLIDAYS: New Year’s Day, Martin Luther King Jr. Birthday, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, also any day determined by the President of the United States to be a Federal Holiday.

g. FH: Fisher House

h. FH Manager: Fisher House Manager – individual responsible for daily operations of the Fisher House.

This is a VA employee.

i. GFE/government furnished equipment: equipment or supplies furnished by the government for use by the contractor.

j. GFI/government furnished information: information provided by the government to the contractor for the purpose of providing the services identified in the PWS.

k. Statement of Work (SOW): outlines services required to be provided by the contractor.

l. QASP: Quality Assurance Surveillance Plan

m. VA: Veterans Affairs

References and resources to aid in the formulation and surveying of the facility for this service include, but are not limited to, the following.

FAR Federal Acquisition Regulation

VAAR Veterans Administration Acquisition Regulation

ANSI American National Standards Institute

SCA DOL Website Service Contract Act (SCA) Directory of Occupations (Fifth Edition) http://www.dol.gov/whd/contracts/sca.htm

Federal, State, Local, Industry, Manufacturer

All applicable federal, state, local, and industry: laws, codes, policies, procedures, standards, manufacturer’s specifications, and any other applicable doctrine for the intended performance of the equipment specified.

OSHA Occupational Safety and Health Administration

CDC Center for Disease Control

4.0. SCHEDULE / PERFORMANCE LOCATION AND HOURS

4.1. Period of Performance:

Period of performance is base year with four (4) option years.

Work shall be performed during the hours of 9:00 a.m. through 5:30 p.m. six (6) days a week, including all Federal and State holidays. This shall be defined as straight time. At this time no overtime is authorized.

http://www.dol.gov/whd/contracts/sca.htm

4.2. Service to be performed at the following location:

VA Fisher House Columbia VA Health Care System

WJB Dorn Campus 6439 Garners Ferry Road, Columbia, S.C. 29209

4.3. Government normal duty hours are from 8:00 a.m. through 4:30 p.m. (EST), Monday through Friday, excluding Federal holidays. Contractor access shall be provided during this time.

4.4. Primary place of performance is the Columbia VA Health Care System located at 6439 Garners Ferry Road, Columbia, S.C. 29209 Building 32 Fisher House.

5.0. PERFORMANCE REQUIREMENTS

5.1. The Contractor shall provide all necessary labor, travel, supervision, coordination, equipment, and supplies to:

5.1.1. Provide complete linen and laundry services for the Fisher House, as specified in this PWS. The contractor shall be responsible for collecting all soiled linens from the designated soiled linen collection areas. Typical soiled linen to be collected and cleaned include bath towels, washcloths, hand towels, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, pillows and kitchen towels. Storage areas for dirty linens will be designated within the Fisher House.

5.1.2. Following completion of the cleaning process, the contractor will deliver the clean linen to the Fisher House. Clean linen being delivered will either be wrapped in plastic or delivered in a covered cart and contractor staff will restock the clean linen.

5.2. Check-In Requirements:

5.2.1. Daily Check-In: Contractor will report to the Fisher House Manager or designee when delivering or picking up linen from the Fisher House.

5.3. Training Requirements:

5.3.1. Orientation and initial training of all personnel shall be accomplished within the first fourteen

(14) calendar days of employment with written documentation furnished to the POC and COR. All training shall be documented, and written copies of signed attendance sheet provided to POC within ten

(10) calendar days of completion of training.

5.3.2. Contractor shall ensure all staff are properly trained on proper handling of clean and soiled linen.

5.4. Textile Requirements

5.4.1. The contractor shall be responsible for laundering and processing all linens, which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows. The Fisher House consists of 16 private (bedroom/bathroom) suites and is approximately 13,500 square feet. Bedroom linen is typically switched and replaced as guests check out or when guest stays exceed 1 week.

5.4.2. All work shall be performed by skilled and trained personnel who are able to converse in English.

The contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

5.4.3. Compliance Standards: All workmanship shall be in accordance with practices/guidelines established by the Association for Linen Management (ALM) and accepted industry standards. It is intended that services shall include all processes necessary for the laundering and finishing of the articles even though every step involved is not specifically mentioned. All services shall be performed by qualified Contractors who are licensed and authorized to perform the work defined herein. All services shall be completed in a timely manner and in accordance with the state, local, federal, and VA standards as listed in the Statement of Work. In no case shall clean and soiled linen share the same physical space.

The Laundry Plant shall be open to inspection of sanitary conditions by the COR and/or the Fisher House representatives. After processing, laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards.

5.4.4. The contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors. All damages shall be immediately brought to the attention of the COR by the end of the workday of occurrences. If damage is not discovered on the day the work is performed, it shall be repaired within 72 hours of notification of the contractor by the VA. In cases of disputes between the COR and the contractor, the contractor shall notify the Contracting Officer, in writing as soon as possible, to avoid any delay in conflict resolution. If the Contracting Officer is not notified in writing within thirty (30) days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the contractor.

5.4.5. Pick Up and Delivery Schedule: The contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination. Contractor is to pick-up soiled linens two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday) and to deliver clean linens (wrapped in clear plastic or in covered cart) from previous pick-up on next pick-up. Contractor will pick up soiled laundry two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday) from the Fisher House. In the event a scheduled pickup/Delivery days falls within a Federal Holiday; the contractor shall schedule an alternate date with the COR. This would typically be the day before or the day after the observed Holiday. All exchanges should be completed at agreed time. If an emergency situation causes laundry to be missed on one of these days, the Contractor shall pick-up/drop-off the laundry on the following business day. The Contractor shall provide a copy of receipt identifying items picked-up and delivered, including the time, date, and driver. All cleaned linens shall be listed by type and quantity for each item being delivered. Receipt shall be submitted to the Fisher House Manager upon scheduled pick-up / delivery timeframes.

NOTE: The Fisher House does not have a dock height loading platform so all linen (clean and soiled) will have to be picked up at ground level. It is approximately 216 feet from the facility to the parking lot.

5.4.6. Processing requirements

5.4.6.1. Linen: Fisher House has a current inventory of linens. On an as-required basis, the Fisher House will replace these linens. The contractor will not be required to replace linens, except in the case where linens are lost and/or damaged through the negligence of the contractor. The contractor shall however inventory the outgoing soiled linens, re-inventory the incoming clean linens. NOTE: Fisher House utilizes “hotel” quality linens (high thread count, satin banding, etc.) vs. hospital quality linens.

Bleach or other chemicals that could cause damage will not be used.

5.4.6.2. Linen Handling Instructions: Refer to handling instructions on linen tags if available, otherwise:

a. Flat Sheets (Top and Bottom) – are to be cleaned, dried, and immediately folded to avoid excessive wrinkling (pressed as needed). They are to be kept separate from other items.

Approximate size: Queen Sheet, Flat 92 x 102, Full Sheet, Flat 87 x 102

b. Blankets and Comforters are to be cleaned, dried and folded.

Approximate size:

Queen Blanket 94 x 102

Queen Comforter 94 x 102

Full Blanket 84 x 92

Full Comforter 88 x 102

c. Flat Top Sheets - are to be cleaned, dried, and immediately folded to avoid excessive wrinkling pressed as needed). They are to be kept separate from other items.

d. Pillow Cases - must be cleaned, dried, and immediately folded to avoid excessive wrinkling (pressed as needed). They are to be kept separate from other items. Queen and Full Sizes.

e. Bath Towels – to be cleaned, dried, folded and kept separate from other items. Standard Size

f. Hand Towels - to be cleaned, dried, folded and kept separate from other items. Standard Size

g. Wash Cloths - to be cleaned, dried, folded and kept separate from other items. Standard Size

h. Pillow Protectors - must be cleaned, tumble dry on low, and folded immediately to avoid excessive wrinkling. They are to be kept separate from other items.

i. Pillow Shams - must be cleaned, dried, and immediately folded to avoid excessive wrinkling (pressed as needed). They are to be kept separate from other items.

j. Mattress Pads/Protectors – are to be cleaned, dried, folded and kept separate from other items. NO

HOT DRYERS

k. Bath Mats / Towels - to be cleaned, dried, and kept separate from other items.

l. Miscellaneous items are to be cleaned, dried and folded.

***Estimated Monthly weight is 1,200 pounds****

5.4.6.3. Contaminated Laundry: The contractor shall ensure articles identified as contaminated with potentially infectious material potentially infectious (material soaked in blood, other body fluids, feces, or human tissue) shall be separated from other soiled articles for scouring them before laundering. Articles identified as contaminated with potentially infectious material will be collected by housekeeping in such a manner as to prevent the spread of microorganisms to the environment, or personnel who may be required to handle such items during transportation, cleaning or scouring in the performance of the contract. The housekeeping contractor shall ensure double bagging of all soiled potentially contaminated linens to prevent any instance where the outside of a bag used in the carrying of such linen may become contaminated, when given to the linen contractor. The linen carts shall protect the linen from spreading microorganisms when soiled and from the environment (rain, dust, contamination) and shall have closable lids. Before the linen carts (clean or soiled) are moved from; the storage location, linen facility, or mode of transportation, the lid shall be closed to protect the linen. All Fisher House linen should be processed separately from other linen using “keep-separate” techniques. The Fisher House COR and/or Manager reserves the right to visit Contractor’s plant at any time to ensure that the Contractor is using the proper procedures to process the Fisher House linen separately from any and all other linen.

5.4.6.4. Unserviceable Items: Unserviceable and non-repairable articles no longer usable for the purpose intended shall be returned by the contractor to the Fisher House Manager or COR in a separately marked bundle, so that they can be replaced.

5.4.6.5. Items Found in Linen: Personal items & photos (billfolds, jewelry, glasses, dental devices, etc.), medical items (splints, etc.), found in the soiled linen carts should be safely packaged and returned to the Fisher House promptly. Any hazardous item (sharps, etc.) found in the soiled linen should be documented with a photo and then properly disposed of by Contractor. The contractor will contact the Fisher House manager in all cases and notify them what items are being returned.

5.4.6.6. Transportation and Packaging: Contractor shall supply all carts required for the delivery of clean linen as well as carts for the pick-up of soiled linen. The linen storage carts used for the transportation shall be kept clean, neat and sanitary at all times. All linen carts of cleaned and packaged linen will be covered while in transit or laundry will be wrapped in plastic to protect the packaged linen from environmental contamination, i.e. rain, dust, or other such hazards. The COR and Fisher House Manager, prior to the beginning of the service, shall approve all carts supplied by the Contractor. Carts will be of generally uniform weight and size. All carts and other equipment must be appropriately cleaned and sanitized between loads or uses. The Contractor Shall submit a written copy of the procedure used for cleaning and sanitizing carts and other equipment. Lost/Damaged Items: The contractor shall replace any items lost or damaged due to negligence or poor work performance at no additional expense to the VA.

Validation of any claims for loss or damage shall be made by the Contracting Officer (COR) based on factual (documentary) evidence produced by the VA’s representatives and/or contractor.

5.4.6.7. Packing Slip and Manifest: A packing slip should be attached to each cart indicating item description, actual verified quantities (pieces) and/or weight, cart number, and packer’s initials (legible).

If any cart does not have the required packing slip, or if any part of the packing slip does not meet these requirements, or if the returned items do not match the count of the packing slips, the Contractor will be required to correct any issues noted.

5.4. A Point of Contact shall be delegated to this procurement. Scheduling of work performance shall be arranged through the designated COR assigned.

5.5. PERSONNEL / QUALIFICATIONS:

5.5.1. Contractor Staff: Contractor staff who perform duties under this contract shall be able to converse in English as well as be able to read, write, and understand English. The Contractor shall assure that the assigned staff members are qualified and able to provide excellent customer service.

5.5.1.1. Contract Manager: The Contractor shall provide a Contractor’s Manager who shall be responsible for the performance of the services required. The Contract Manager shall have full authority to act on behalf of the Contractor on all service matters relating to the daily operation of this service performance.

a. The Contract Manager or alternate(s) shall be available during normal business hours and be able to meet, either in-person or telephonically, with VA personnel designated by the Contracting Officer within twenty-four (24) hours to discuss deficiencies.

b. As the Subject Matter Expert, the Contractor’s Manager is encouraged to contact the COR with any changes or additions which could improve the service provided to the Fisher House and guests.

Suggestions shall be discussed with the Contractor, COR, and Fisher House Manager.

d. Monthly meetings (virtual or face to face) will be scheduled to discuss performance of the contract textile services.

e. Additional meetings, if needed, can be scheduled by the contract manager or the COR.

5.5.1.2. Contractor Employees: Contractor personnel shall present a neat appearance and be easily recognized as contract employees. This may be accomplished by wearing distinctive clothing bearing the company name and/or by wearing appropriate badges that prominently display the Contractor’s company name and the employee’s name.

a. Professional attire is required. Jeans, shorts, spandex and sandals are not considered appropriate or safe attire for this setting and are prohibited.

b. Contractor staff must have strong customer service skills and be sensitive to the needs of Fisher House management and SOW.

c. The Contractor shall not employ persons for work if such an employee is identified to the Contractor by VA Police or Contracting Officer as a potential threat to the health, safety, security, general well-being, or mission of the Medical Center and the VA.

d. The Contractor shall not employ any person who is presently an employee of the U.S. Government when and if the employment of that person would create either a conflict of interest or the perception of such a conflict.

5.6. SECURITY PROCEDURES

5.6.1. Contractor employees may also be subject to inspection of their personal effects and vehicle when entering or leaving the Fisher House and Federal Property.

5.6.2. Contractor personnel are expected to follow all rules and laws while on the CVAHCS campus.

CVAHCS is a “smoke-free” campus. No firearms are allowed on Federal Property.

5.6.3. Contractor employees will be given access to the Fisher House by Fisher House Management or designee.

5.6.4. No photography of VA premises is allowed without written permission of the Contracting Officer.

5.6.5. Government Furnished Equipment (GFE) / Government Furnished information (GFI) / Government Furnished Supplies.

6.0. INSPECTION, QUALITY, AND PERFORMANCE STANDARDS

6.1. The Contractor shall submit a Quality Control Program to the COR within fifteen (15) calendar days upon beginning of service. This report shall be approved by the COR with recommendations for adjustments to fit the needs of the facility.

a. Contractor shall be subject to frequent unannounced safety and environmental inspections.

b . Contractor shall have ten (10) working days to correct sanitation infractions designated as non-critical and two (2) working days to correct critical infractions.

6.2. The Contractor shall provide proof of insurance and copies of any licenses for all staff providing services upon request of the delegated COR.

6.3. The Contractor shall perform these services in accordance with the Occupational Safety and Health Administration (OSHA) and the American National Standards Institute (ANSI) safety guidelines. Center for Disease Control (CDC) guidelines must be followed for cleaning and disinfecting.

Resource Links: CDC: Cleaning and Disinfecting – https://www.cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.html

6.4. It is expected that all tasks shall be performed in a neat, professional manner, to present a good appearance. Any storage area assigned shall be maintained in a neat, clean, and orderly manner at all times.

6.5. The Contractor shall be fully responsible for any repairs and all damage to VA property, which results from the activities, negligence, or carelessness of its employees or subcontractors.

a. All damages shall be immediately brought to the attention of the POC and COR by the end of the workday of occurrences.

b. In cases of disputes between the POC and the Contractor, the Contractor shall notify the COR and Contracting Officer, in writing as soon as possible, to avoid any delay in conflict resolution. If the Contracting Officer is not notified in writing within thirty (30) calendar days of the date of the incident, the incident shall be considered to have been resolved to the satisfaction of the Contractor.

7.0. DELIVERABLES / REPORTING RESPONSIBILITIES:

7.1. Contractor shall maintain documentation of:

Quantity and weights of clean linen delivered.

Weight of soiled linen collected.

7.3. The last month of each contracted performance year the Contracting Officer may review contracted compliance reports submitted by the COR. The review may employ various monitoring methods, specifically to include complaints and timeliness of services provided.

https://www.cdc.gov/coronavirus/2019-ncov/community/clean-disinfect/index.html

INVOICE PROCEDURES:

8.1. Invoices shall be submitted no later than fifteen (15) calendar days following the end of the month in which services are rendered. Invoices are to include all contract services furnished for the preceding month.

8.2. Invoices shall specify the period of service that is being invoiced, weight of soiled linen collected, weight of clean linen delivered, and quantity of clean linen delivered.

8.3. All invoices rendered by the Contractor to Columbia VAHCS for contract services furnished in accordance with the contracted performance shall be considered in full.

8.4. Payment will be made upon receipt of a properly prepared detailed invoice, prepared by the Contractor and submitted through Tungsten Network (formerly known as OB10) https://www.tungsten-network.com. A properly prepared invoice shall contain:

Invoice Number and Date Contractor’s Name and Address

Accurate Purchase Order Number Supply or Service provided

Period Supply or Service Provided Total Amount Due

Period Supply or Service Provided

Total Amount Due

8.6. Please begin submitting your electronic invoices through the Tungsten Network for payment processing, free of charge.

8.7. If you have questions about the e-invoicing program or Tungsten Network, contact information is as follows:

Tungsten e-Invoice Setup Information: 1-877-489-6135

Tungsten e-Invoice email: VA.Registration@Tungsten-Network.com

FSC e-Invoice Contact Information: 1-877-353-9791

FSC e-invoice email: vafsccshd@va.gov

8.8. Web Address: HTTP://WWW.FSC.VA.GOV/EINVOICE.ASP

https://www.tungsten-network.com/ https://www.tungsten-network.com/ mailto:VA.Registration@Tungsten-Network.com http://vafsccshd@va.gov http://www.fsc.va.gov/EINVOICE.ASP

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVI

CES

QUANTI

TY

UNI

T UNIT PRICE AMOUNT

12.00 MO _______________

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday) and to deliver clean linens.

Weight up to 1,200 pounds.

Contract Period: Base POP Begin: 03-25-2026 POP End: 03-24-2027

1.00 LB _______________

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows between two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday) and to deliver clean linens.

Weight in excess of 1,200 pounds.

Contract Period: Base POP Begin: 03-25-2026 POP End: 03-24-2027

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows two days per week (i.e.: Monday pick-up

Contract Period: Option 1 POP Begin: 03-25-2027 POP End: 03-24-2028

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows between two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday) and to deliver clean linens.

Weight in excess of 1,200 pounds.

Contract Period: Option 1 POP Begin: 03-25-2027 POP End: 03-24-2028

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows between two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday pick-up delivered on Monday) and to deliver clean linens.

Contract Period: Option 2 POP Begin: 03-25-2028 POP End: 03-24-2029

1 LB _______________

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows two days per week (i.e.: Monday pick-up

Weight in excess of 1,200 pounds

Contract Period: Option 2 POP Begin: 03-25-2028 POP End: 03-24-2029

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows between two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday

Contract Period: Option 3 POP Begin: 03-25-2029 POP End: 03-24-2030

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows two days per week (i.e.: Monday pick-up

Contract Period: Option 3 POP Begin: 03-25-2029

POP End: 03-24-2030

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows between two days per week (i.e.: Monday pick-up delivered completed on Thursday, and Thursday

Contract Period: Option 4 POP Begin: 03-25-2030 POP End: 03-24-2031

The Contractor shall provide all necessary labor, travel, supervision, equipment, supplies and coordination.

Contractor is to pick-up soiled linens which shall include bath towels, washcloths, shower curtains, sheets, pillowcases, duvet covers, pillow shams, blankets, comforters, mattress pads, and pillows two days per week (i.e.: Monday pick-up

Contract Period: Option 4 POP Begin: 03-25-2030 POP End: 03-24-2031

GRAND TOTAL _______________

B.4 DELIVERY SCHEDULE

ITEM

NUMBER SHIPPING INFORMATION QUANTITY

DELIVERY

DATE

0001-

SHIP TO: Columbia VA Healthcare System WJB Dorn VAMC 6439 Garners Ferry Road Columbia, SC 29209

USA

ALL 3/25/2026 -

3/24/2031

MARK FOR: Linda Hall 803 776 4000 ext 57102 Linda.Hall6@va.gov

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212- 5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act…