S02-36C24525Q0760-DME-DC-VAMC- FINAL 61826.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C24526Q0760 06-18-2026

Aria Melville, Aria.Melville@va.gov 410-637-1508 07-02-2026

2:00 PM EDT

Department of Veterans Affairs VISN 5 Contracting Network Contracting Office 5 849 International Drive Linthicum MD 21090 Aria Melville, Contracting Officer Aria.Melville@va.gov

X 100

X

621610

$19 Million

N/A

X

Department of Veterans Affairs Washington DC VAMC Katrina Kearney 50 Irving Street NW Washington DC 20422

Department of Veterans Affairs VISN 5 Contracting Network Contracting Office 5 Aria Melville, Contracting Officer Baltimore MD 21201

Purchase Card Only

See CONTINUATION Page

Contractor shall provide Durable Medical Equipment (DME) and Services as described in the Performance Work Statement (PWS).

Contractor shall be responsible for correct wages, titles, and compliance with all applicable wages and hours law.

Period of Performance shall be from August 1, 2026 through July 31, 2027 (Base Year).

Offerors shall follow the submission instructions specified in Addendum to FAR Provision 52.212-1 included in this solicitation. Failure to follow the instructions will result in an unfavorable evaluation and may not be considered for award.

All questions shall be submitted in writing by 5:00 PM EDT on June 24, 2026.

See CONTINUATION Page

X x

Aria Melville Contracting Officer

36C24526Q0760

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

B.3 PERFORMANCE WORK STATEMENT (PWS)

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (NOV 2023)(DEVIATION)(OCT 2025)

C.2 52.216-18 ORDERING (AUG 2020)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.4 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.7 52.222-90 ADDRESSING DEI DISCRIMINATION BY FEDERAL CONTRACTORS

(APR 2026)

C.8 52.240-93 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (DEVIATION) (APR 2026)

C.9 VAAR 852.211-76 LIQUIDATED DAMAGES – REIMBURSEMENT FOR DATA

BREACH COSTS (FEB 2023) ALTERNATE I (FEB 2023)

C.10 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.11 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.12 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.13 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.14 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

D.2 ATTACHMENT A: DME REPORT SUMMARY

D.3 WAGE DETERMINATION SCHEDULE

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (DEVIATION) (APR 2026)

E.2 ADDENDUM to 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (DEVIATION)

(APR 2026)

E.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.5 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (SEP 2018)

E.6 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.7 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (APR 2026)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

Business Name

Address

City/State/Zip Code

Unique Entity ID (SAM UEI#)

Point of Contact

Email Address

Telephone Number

b. GOVERNMENT:

Aria Melville, Contracting Officer Department of Veterans Affairs NCO 5 Contracting Office (19ACQ) 1 Boiler House Road, Bldg. 101C, Room 4 Perry Point, MD 21902

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[X] 52.232-36, Payment by Third Party - Paid By Government Purchase Card

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X]

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Payment will be made by Government Purchase Card.

Mandatory written disclosures required by FAR clause 52.203-13 to the Department of Veterans Affairs, Office of Inspector General (OIG) must be made electronically through the VA OIG Hotline at http://www.va.gov/oig/contacts/hotline.asp and clicking on "FAR clause 52.203-13 Reporting." If you experience difficulty accessing the website, call the Hotline at 1-800-488-8244 for further instructions.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

The Contractor shall provide Durable Medical Equipment (DME) to beneficiaries of the Department of Veterans Affairs (VA) at their residences. The Veterans under this requirement are served 24 hours a day, seven days a week including holidays by the Washington DC VAMC.

The Government intends to award multiple Fixed Price, Indefinite Delivery Indefinite Quantity (IDIQ) contracts under this solicitation, subject to the availability of funds, evaluation results, and the best interests of the Government. A minimum guarantee will be established per contract award. The minimum guarantee for each IDIQ contract awarded under this solicitation is $12,500. The total maximum value (ceiling) across all contracts awarded under this solicitation shall not exceed $5,596,000 for the base and all option periods combined. The Government is not obligated to any specific quantity beyond the minimum guarantee but shall be obligated to provide payments for all services provided in accordance with this solicitation.

UNIT (TRP) = per trip for combined pick-up and/or delivery to a single Veteran address UNIT (EA) = Each

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

517.00 TRP __________________ __________________

Zone 1 - SETUP AND DELIVERY

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027 PRINCIPAL NAICS CODE: 621610 - Home Health Care Services PRODUCT/SERVICE CODE: Q201 - Medical - Managed Healthcare

517.00 HR __________________ __________________

Zone 1 - INSTALL Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

129.00 HR __________________ __________________

Zone 1 - REPAIR Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

65.00 EA __________________ __________________

Zone 1 - EMERGENCY VISITS Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 1 - CANCELLATIONS Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 2 - SETUP AND DELIVERY Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 2 - INSTALL

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 2 - REPAIR Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 2 - EMERGENCY VISITS

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 2 - CANCELLATIONS Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 3 - SETUP AND DELIVERY Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 3 - INSTALL Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 3 - REPAIR

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 3 - EMERGENCY VISTS Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 3 - CANCELLATIONS

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 4 - SETUP AND DELIVERY

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 4 - INSTALL

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 4 - REPAIR

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 4 - EMERGENCY VISITS Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

Zone 4 - CANCELLATIONS Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

566.00 TRP __________________ __________________

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

566.00 HR __________________ __________________

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

142.00 HR __________________ __________________

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

71.00 EA __________________ __________________

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Zone 2- INSTALL

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Zone 3 - INSTALL

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Zone 3 - EMERGENCY VISITS

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

Zone 4 - CANCELLATIONS

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

621.00 TRP __________________ __________________

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

621.00 HR __________________ __________________

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

155.00 HR __________________ __________________

Zone 1 - REPAIR Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

78.00 EA __________________ __________________

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Zone 3 - SETUP AND DELIVERY Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Zone 4 - EMERGENCY VISITS Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

680.00 TRP __________________ __________________

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

680.00 HR __________________ __________________

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

170.00 HR __________________ __________________

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

85.00 EA __________________ __________________

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Zone 2 - INSTALL Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Zone 3 - CANCELLATIONS Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030

746.00 TRP __________________ __________________

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

746.00 HR __________________ __________________

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

186.00 HR __________________ __________________

Zone 1 - REPAIR Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

93.00 EA __________________ __________________

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Zone 3 - SETUP AND DELIVERY Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Zone 4 - EMERGENCY VISITS Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031

00X0 Transition (Assessment and Execution) Zone [X] 1 JB _________ This CLIN includes all labor, supervision, materials, equipment, transportation, and incidental costs required to (1) assess and plan, and (2) execute the 60‑day phase‑in/phase‑out transition described in the PWS for Zone [X].

Activities may include, but are not limited to: inventory and evaluation of Government‑owned DME and supplies at the incumbent contractor’s storage location; review of incumbent records and conditions; development of a written Transition Plan (including schedule, staffing, sequencing, risks, and mitigation);

relocation of existing Government‑owned inventory to the successor contractor’s facility; reconciliation of identified deficiencies in incumbent performance as directed by the Government; transfer, setup, and documentation of Veterans transitioned to the successor contractor; daily reporting to the COR of Veterans transitioned; and other non‑recurring efforts necessary to ensure continuity of service for Veteran care during the transition period. The Contractor shall submit a detailed Assessment and Transition Plan, firm‑fixed‑price proposal to perform all transition execution activities for Zone [X]. The Contractor’s proposal shall identify labor categories, hours, materials, equipment, and other direct costs, and shall not exceed the not-to-exceed (NTE) amount established by the Government for this CLIN. The Government will review the proposal and, if acceptable, issue a task order for this CLIN with a firm-fixed-price not exceeding the Government-established NTE. The Contractor shall not commence work under this CLIN until receipt of a signed task order.

Routine setup and delivery, installation, repair, emergency visits, and cancellations shall continue to be ordered and billed under their respective CLINs and are not included in CLIN 00X0

GRAND TOTAL __________________

B.3 PERFORMANCE WORK STATEMENT (PWS)

WASHINGTON DC VA MEDICAL CENTER (DC VAMC)

DURABLE MEDICAL EQUIPMENT (DME) AND RELATED SERVICES

DESCRIPTION/SPECIFICATIONS

The Department of Veterans Affairs Medical Center in Washington, DC (DC VAMC), located at 50 Irving Street NW, provides care and support to more than 30,000 veteran patients. To ensure the safe and effective use of Government‑owned Durable Medical Equipment (DME), the DC VAMC requires full‑lifecycle support that includes pickup, delivery, setup, installation, disassembly, repair, preventive and corrective maintenance, refurbishment, site assessments, sanitization, storage, disposal, and patient education. The contracts awarded under this solicitation will be Indefinite‑Delivery Indefinite‑Quantity (IDIQ) vehicles, consisting of one (1) base year and four (4) one‑year option periods.

The contractor shall provide all supplies, materials, equipment, labor, supervision, transportation, infection control, storage, cleaning, delivery, sanitization, assembly/set-up, repair, pick-up and patient training/instruction-in-the-use of Government-owned Durable Medical Equipment (DME). The contractor shall develop mechanisms and methods to register complaints, resolve emergencies, issue approval of Patient Rights and Responsibilities, and provide pertinent documentation of performing all tasks as identified herein. Contractor to furnish all storage, labor, transportation and equipment required to provide durable medical equipment to eligible beneficiaries within the geographical jurisdiction and primary service area of the DC VA medical center, including surrounding areas, regardless of where the patient resides.

Prior to the award, the Contractor shall provide written documentation verifying current accreditation by the Joint Commission (JC)for home medical equipment or durable medical equipment services. This accreditation must remain valid and in good standing throughout the entire contract, including all exercise option years. If accreditation lapses, is suspended or revoked at any time during the contract performance, the contractor shall immediately notify the contracting officer and contracting officer representative (COR) and take corrective action at no additional cost to the government. Failure to maintain accreditation may be considered cause for contract termination in accordance with the terms and conditions below.

Contractor shall be required to comply with all specifications and to adhere to the standards of care as designated within this contract and in compliance with JC standards, to include cleaning, storing, maintenance, education, set-up, patient home safety, and inventory as required to meet the standards described in the Equipment Management Chapter of the Home Health Care standards as prescribed by JC.

SECTION 1. INTRODUCTION/BACKGROUND INFORMATION:

The purpose is to provide suitable durable medical equipment (DME) to beneficiaries of the Department of Veterans Affairs (VA) at their residences. Orders for the specified services will be placed by DC VAMC Prosthetics staff using government purchase cards. This contract does not include purchase or rental of DME by the Government from the contractor. All DME shall be Government-owned or provided. Service shall consist of taking the item from the Contractor's storage facility and delivering it to the Veteran or may require pickup at the VA medical center (VAMC) and subsequent delivery to the beneficiary's home. After removal of DME from a Veteran's residence, the Contractor may return the equipment to the contractor's storage facility or the VAMC but only after performing any required service, such as cleaning/disinfection/repair of DME.

SECTION 2: SCOPE/PERFORMANCE REOUIREMENTS: SPECIFIC TASKS:

The contractor shall provide all supplies, materials, equipment, labor, supervision, transportation, infection control, storage, cleaning, delivery, sanitization, assembly/set-up, repair, pick-up and Veteran training/instruction-in-the-use of Government-owned DME. This includes the provision of emergency DME repair and maintenance services. The provision of DME Delivery/Pick up services: The price of this line item includes all costs and profit required for scheduling the delivery or pick up appointment with the patient or his/her caregiver; storage, delivery, assembly, set-up, installation and adjustment of DME; reclaiming the DME (including disassembly, uninstallation and pick up); providing patient instructions for use, care, maintenance & basic troubleshooting of the DME; and completing a delivery certification. The provision of routine DME repair and maintenance services: The price of this line item includes all costs and profit required for hourly repair or maintenance services that will be performed on the DME at the contractor’s facility or patient’s home during normal business hours. The provision of emergency DME repair and maintenance services: The price of this line item includes all costs and profit required for hourly repair or maintenance services that will be performed on the DME at the contractor’s facility or patient’s home outside of normal business hours. The price must not include charges for other services provided.

The contractor shall develop mechanisms and methods to register complaints, resolve emergencies, issue approval of Veteran Rights and Responsibilities, and provide pertinent documentation of performing all tasks as identified herein.

The area of service shall be all Veterans serviced by these DC VAMC including surrounding areas, regardless of where Veteran resides. Should a Veteran(s) be located within a zone that is not listed for that VAMC, but is within a zone listed through a separate VAMC, the Government reserves the right to purchase the services from the contractor awarded the contract for the zone that the Veteran resides in. The geographical boundaries have been detailed in Section 3 herein and have been determined as the areas of responsibility/jurisdiction for each local VA Medical Center.

PERFORMANCE REQUIREMENT: RESPONSE TIMES:

The contractor shall contact the Veteran for an appointment within one (1) calendar day of notification from the individual VAMC's Prosthetics staff member purchase order and shall be delivered and/or picked up no later than three (3) calendar days from date of order to deliver, unless the Veteran requires a later date which will be noted in the Veteran record. The contractor shall provide on call services after hours, weekends and holidays. The contractor shall accept emergency telephone calls from the COR. The contractor shall respond to the phone call within one (1) hour of notification.

At no time shall deliveries be left unattended at a beneficiary’s residence. The contractor shall ensure that all deliveries are made in person to the veteran or an authorized representative, with appropriate documentation and signature (Attachment A). If delivery cannot be completed, the contractor shall contact the COR or designee for further guidance. If the contractor fails to complete an in-person delivery and leave equipment unattended, they shall return to the beneficiaries’ home within two (2) calendar days to properly deliver, install the equipment at no additional cost to the government.

The contractor shall ensure that all personnel assigned to this contract meet the qualifications training and certification requirements applicable to their roles as outlined in this SOW and relevant federal state and accreditation standards. The contractor shall maintain current documentation of competency assessments, orientation records and ongoing training for each employee. These records shall be made available to the COR or contracting officer upon request.

The government reserves the right to request the removal of any contractor personnel who fail to meet performance or conduct standards or who do not comply with contract requirements.

Contractor personnel are assigned to this contract, the contractor shall provide the COR or designee with the following documentation within 5 business days of the staff members start date.

1. Proof of qualifications licenses or certifications

2. Completion of orientation and training documents

3. Competency assessment or skills checklist.

No contractor personnel shall provide direct veteran services under this contract without the government's acknowledgment of receipt of these onboarding documents.

Emergency Procedures: An Emergency is defined as a sudden, urgent, unexpected occasion requiring immediate action with a need for help or relief. The contractor shall use reasonable, sound judgment in determining whether a true emergency exists which requires immediate attention to constitute an emergency visit or whether the problem can be resolved by telephone trouble-shooting with the Veteran or caregiver. The COR or designee shall be notified of the emergency on the next business day regarding the nature of the repair and the materials required to complete the repair. Before returning the repaired DME to the Patient, the contractor must ensure the DME is in first class operating condition. Emergency visit charges may be applied for visits that are stat, after hours, weekends or holidays.

PERFORMANCE REQUIREMENT: STANDARD OF CARE:

The contractor shall meet Joint Commission (JC) standards (the most current update) in the performance of this contract. The contractor shall be responsible for also obtaining all necessary permits and/or licenses required to perform services under this contract. The contractor shall abide by the State laws and regulations in which services are performed. The contractor shall comply with Department of Transportation (DOT) www.dot.gov/regulations.com, Federal Drug Administration (FDA) http://www.fda.gov/default.htm, National Fire Protection Transportation (NFPA) www.nfpa.orgico des- and-standards.com, Occupational Safety and Health Association (OSHA) re gulations www.osha.gov, and all current standards for suppliers of DME in the most current annual publication titled, "Accreditation Manual for Home Care" www.jointcommission.org/accreditation/home care.org. All personnel working under this contractor must be employees of the contractor. Subcontractors are strictly prohibited from performing any duties or providing services under this contract. The contractor shall be responsible for verifying that education and training are consistent with applicable legal and http://www.dot.gov/regulations.com http://www.fda.gov/default.htm%2CNationalFireProtection http://www.nfpa.orgico/ http://www.osha.gov/ http://www.jointcommission.org/accreditation/homecare.org regulatory requirements and hospital policy; that the employee is licensed, certified or registered and that the individual is knowledgeable for his or her assigned responsibilities. The contractor must provide the COR evidence of these requirements.

INFECTION CONTROL:

The Contractor shall have a plan for surveillance; prevention and infection control that meets current JC standards. The Contractor shall take measures to prevent, identify, and control infections. Infection control procedures related to the care or service provided shall address at a minimum, personal hygiene, isolation precautions, aseptic procedures, staff health and transmitted infections, and appropriate cleaning and sterilization of equipment. Contractor staff shall be instructed in the importance of infection control and personal hygiene and know their responsibilities regarding infection control. The Contractor shall provide documentation of training in infection control standards for all Contractor personnel utilized in the performance of this Contract. A copy of the certification of the completion of specialized training by technicians shall be provided to the COR

PERFORMANCE REQUIREMENT: TRANSITION PERIOD:

A 60-day phase in/phase out period, effective on the contract commencement date, is required in order to facilitate a potential change in contractor upon expiration of the current contract and to ensure continuity of service for Veteran care. This period shall be designated as a period for the transfer of Veterans from the incumbent to the successor contractor. A transition schedule shall be provided to the VA, the incumbent, and successor contractor. During the phase in phase out period, the successor contractor shall contact the COR with a list of Veterans the successor contractor has set up each day. The successor contractor shall notify the incumbent contractor of these Veterans. The successor contractor shall provide the Veterans name, address and telephone number of the Veteran, list of government-owned equipment at Veteran residence and current prescriptions. The successor contractor shall not receive any payment for the Veteran until it is confirmed that they have completed the set-up of DME requirements. The initial month of service will be prorated. The cost of relocating existing inventory from the incumbent VA contract storage place to the successor contractor's facility shall be assessed and proposed to the VA per CLIN 00X0. Therefore, it is advised that the contractor view the storage site. Both contractors shall work closely together to assure a smooth easy transition for the Veteran.

PERFORMANCE REQUIREMENT: STORAGE AND INVENTORY MANAGEMENT:

The contractor shall provide and maintain adequate climate-controlled storage at a minimum of 7,000 square ft to accommodate VA owned equipment including items picked up for repair.

Facility must be equipped with a hydraulic dock or lift gate rated ≥ 3,000 lb.

The contractor shall be responsible for determining the actual amount of storage space required. It is recommended that the site be reviewed allowing the actual square feet to be ascertained by the contracting officer. After storage site is determined, the contractor shall contact the COR for approval.

a. The equipment that will be stored in the warehouse will include but not limited to:

1) Bathroom safety (toilet seat, shower chairs, tub bench etc)

2) Electric Hospital Bed (including rails & mattress)

3) Electric Patient Lift (including slings)

4) Grab bar 12- 36 inches

5) IV Pole (including feeding pump)

6) Rollator (Bariatric, Standard & Tall)

7) Transport Wheelchair (17 - 20)

8) Trapeze Bar

9) Wheelchair 16 - 20 inches

10) Wheelchair Cushions 16 - 20

11) Wheelchair (custom manual & power)

b. The stored equipment shall be maintained in a safe, clean, dry, well-secured and orderly arrangement to prevent damage and to facilitate periodic unannounced inventory inspections accomplished by VA officials. Government furnished property provided to the contractor includes DME that has been purchased by PSAS, Prosthetics and Sensory Aids Service, and has been delivered to the contractor’s facility. Title to Government furnished property remains with the DC VAMC. For PSAS tracking purposes, the contractor must notify PSAS of the DME’s delivery and include in the notification any identifying information such as lot numbers, serial numbers and descriptions. The contractor shall be held responsible for the proper placement and security of all Government furnished DME and insure against loss or damage while the DME is stored at the contractor’s facility. The contractor must store Government furnished DME separate from contractor-owned equipment and supplies.

c. The contractor's storage and repair facility shall be within the county of each individual VAMC or a border county, due to requirements for frequent VA inspections and pickups at the VAMC. The storage facility shall be a storefront facility.

d. Six clearly delineated areas will be designated:

(1) Staging Area, - all VA owned equipment going to the contractor's facility shall be unloaded from the delivery truck into the (IN) staging area and sorted. New items shall be unpackaged, if necessary, inspected for damage, and placed into the appropriate action area. All other recovered used equipment shall be placed in the Pending Assessment area.

(2) Pending Assessment Area - The equipment shall be inspected and evaluated to determine whether the equipment is worthy of reissue.

(3) Repair Area - Should repairs be needed the contractor shall submit an estimate of charges to the COR or designee and will not proceed with work unless a separate purchase order/credit card authorization is issued. Quotes shall be itemized with parts, prices, and labor, time, and whether a five (5) day turnaround for repair can be met. No charges shall be made for the estimate. Payments for labor on repairs shall be made in accordance with the price schedule for the hourly rates in the schedule. The contractor will be responsible for incidental parts, not for major parts. Travel shall be included under the trip charge.

(4) Junk/Scrap Area - All equipment which cannot be re-issued, based on excessive repair costs or being obsolete, shall be kept in this area. During periodic site visits, the COR or designee shall assess the equipment in this area to determine final disposition. The contractor will dispose of scrap/junk.

(5) Ready for Issue Area - All equipment in this area will be cleaned, disinfected, in excellent working condition and ready for issue to the Veteran. Contaminated DME shall be stored separately from clean DME. The contractor’s storage area must have a clear demarcation between contaminated and clean storage areas. Before being placed in clean storage all reclaimed equipment shall be checked for proper operation, serviceability, safety and will be thoroughly cleaned, disinfected, sanitized and protectively wrapped in plastic. Cleaning, disinfecting, sanitizing shall be by steam cleaning and/or other industry approved methods to include hospital grade disinfectants. The Center for Disease Control (CDC) guidelines shall be followed for cleaning equipment recovered from Acquired Immune Deficiency Syndrome (AIDS) or Methicillin Resistant Staphylococcus Aureus (MSRA) patients. This equipment shall be tagged and stored awaiting instruction from the COR. Government property shall be identified and tagged with consecutively numbered permanent stickers.

(6) Staging (out) area - All equipment ready for delivery to the Veteran shall be placed in this area pending loading.

e. The above areas must house items in the contractor’s immediate location and shall provide a full time accessible employee with phone available from 8:00 a.m. to 4:00 p.m. Monday through Friday, excluding government holidays. The storage facility shall be wheelchair accessible.

Should the Veteran pick up equipment/supplies from the contractor's facility when authorized by the COR, no delivery charges shall apply.

f. The contractor shall be capable of accepting drop shipments of DME at its facility that has been ordered by PSAS from various manufacturers and distributors. Upon receipt of the drop shipment, the contractor shall remove the DME from its packing/shipping cartons and inspect the DME for damages and shall notify PSAS of any damaged items within 2 hours of signed receipt. If PSAS is unable to pursue a claim submission because of untimely inspection and notification of a damaged item, then the contractor shall be held liable for the repair or full replacement of the damaged items. The contractor will be responsible for the delivery and installation or set-up of the DME in the patient’s home. In some circumstances, the contractor may also be required to pick up DME supplies from the DC VAMC and deliver these supplies to the patient’s place of residence at the same time that the contractor is delivering the DME to the patient. The DC VAMC may choose to have supplies drop shipped directly to the contractor’s facility in an effort to expedite delivery to the patient.

g. The contractor shall be directly responsible and accountable for all government property while it is under his/her possession and shall establish and maintain a system to control, protect, preserve, and maintain item(s) in optimal condition. The government property shall be used only for performance under this contract.

h. The storage facility shall be equipped with adequate electrical outlets for testing of electrical equipment.

i. The Contractor shall maintain an electronic, detailed, running inventories MS Excel spreadsheet for all items in storage. The listing shall be formatted to show type of equipment by brand name, model, serial or tag number and condition of the equipment.

j. An electronic copy of the current weekly inventory, at the close of business on the last working day of each week, shall be submitted electronically “emailed” to the COR or designee of the applicable VAMC no later than close of business (COB) Friday of each week.

k. The inventory list shall include all items issued to beneficiaries by beneficiary name, address, date of delivery, item or services rendered and serial number, if applicable. The inventory shall separately list equipment that is ready for issue, equipment that requires repair, and equipment to be salvaged.

l. The inventory report will be divided into two categories:

1. DME that is stored in the contaminated area

2. DME that is stored in the clean storage area:

DME that requires any type of repair will be assessed for repair cost and submitted as part of the inventory report but will remain in the contaminated area until authorization has been given to repair the equipment. The equipment repair inventory shall include an itemized cost estimate for each piece of equipment.

m. The contractor shall maintain an adequate bookkeeping system (approved by each COR of each VAMC) which shall be made available to VA personnel conducting inspections and verifying inventory of equipment storage facility.

PERFORMANCE REQUIREMENT: VEHICLE REQUIREMENT/SHIPPING:

a. The Contractor shall have a covered vehicle to make pick-up and deliveries to Veterans.

The vehicle shall be clearly marked easily identifying the contractor.

b. The vehicle shall be decontaminated monthly at a minimum. The vehicle shall be decontaminated each time a piece of contaminated equipment is picked up. The vehicle shall always be clean and subject to an unannounced inspection by COR of the applicable VAMC. It shall also be equipped to separate clean equipment from dirty. Each side shall be clearly marked as "Clean" or "Dirty" Clean equipment shall be kept in clear plastic bags. Dirty equipment shall not be kept in plastic bags. The vehicle shall be in accordance with JC standards.

c. All delivery trucks shall maintain a sufficient stock of essential and frequently used parts to facilitate repair in the home, especially repairs of manual/electric beds, Veteran lifts and low air loss mattresses.

d. If equipment is drop shipped to a Veteran home from the equipment manufacturer, for Veterans within the provided service area, the contractor may be instructed to set-up/assemble and provide the same training and care as a delivered piece of equipment.

PERFORMANCE REQUIREMENT: DELIVERY/REMOVAL OF EQUIPMENT:

a. The COR or designee shall initiate trips for pick-up and delivery with the contractor, by means of a purchase order which will be submitted by each individual VAMC. The Government may fax or email the request. The contractor shall be furnished the name, last 4 of veteran’s social security number (SSN), address and phone number of the individual to whom deliveries/pick-ups are intended. The contractor shall be responsible for verifying the address of the Veteran and ensuring that he is home when delivery is scheduled. The VA assumes no liability for additional trips required if the Veteran is not at home when deliveries are attempted. The contractor shall maintain a trip log enabling the COR to verify trips scheduled on a given day. Trip cost shall be determined at the time the delivery/pick-up authorization is prepared and provided to the Contractor. Items for delivery shall be picked up at the VA Medical Center warehouse and/or Contractor's place of storage.

Occasionally, it shall be necessary for the Contractor to pick-up equipment from the Veteran's residence and deliver it back to the Medical Center/place of storage.

b. For trips requiring either delivery or pick-up, the cost is based upon the trip charge listed in the pricing schedule. For trips requiring delivery and pick-up at the same residence, only one trip will be paid for. The contractor shall pick up government-owned equipment from the VA designated area and store the equipment within his place of business at no additional pickup/delivery charge. Trip charges include all mileage.

c. All deliveries/pickups for the Veteran shall be made between the hours of 8:00 a.m. to 6:00 p.m. Monday through Saturday, excluding Federal Holidays, unless prearranged by the Veteran or authorized representative with the contractor. Telephone calls to schedule appointments shall also only be made between the hours of 8:00 a.m. to 6:00 p.m. Prior to each delivery or pickup arrangements shall be made with the Veteran, advising him/her of the approximate time of arrival. If an unforeseen situation arises that shall delay the contractor's time of arrival, contact shall be made with the Veteran notifying he/she of the same. If the pick-up/delivery call is made more than 24 hours in advance, the Contractor must make a reminder call within 24 hours of the scheduled pick up/delivery.

d. The Contractor personnel shall wear photo identification badges and vehicle identification when providing services or making deliveries to Veteran's home. Such badges shall show the company name, employee's name, and the employee's picture. The Veterans served by these VAMC's may have significant physical disabilities or chronic illnesses that in many cases influence their behavior and lifestyle. It is of the utmost importance that the highest level of professionalism be demonstrated when Veteran/caregiver contact is made. The contractor is expected to demonstrate concern, compassion, and patience with each contact. When delivering DME the Contractor and its personnel must be discrete, tactful, reverent and courteous towards patients and beware those patients may have major physical disabilities or chronic illnesses that may influence their behavior or lifestyle. It is of the utmost importance that a high degree of professionalism be demonstrated when contact is made. The DC VAMC shall have the right to request the removal of any contractor personnel from the performance of services under this contract if their behavior towards patients is found to be unprofessional. The contractor should incorporate special training on working with older Veterans for all staff providing services under this contract.

The contractor shall ensure that all personnel providing services under this contract are properly trained and have demonstrated an acceptable level of skill in setting up and instructing Veterans and caregivers in its safe and proper use. Beneficiaries shall not be solicited at any time.

e. The contractor shall set up/install DME equipment as outlined on the purchase order. The area of set up is the Veteran's preference. The contractor shall prepare the site in the Veterans' home and unpack and assemble the equipment in a usable condition. The contractor is responsible for removing all packaging materials that are on-site. No additional charges shall be made for installation of new equipment or supplies. Items of equipment requiring no assembly shall be removed from the carton at no cost to the government.

TERMS AND RENEWAL OPTION:

These are Indefinite‑Delivery Indefinite‑Quantity (IDIQ) contracts. The Government is obligated to order at least the stated minimum quantity from each awardee, and may place additional orders, up to the stated maximums, from any one or more awardees, in accordance with the ordering procedures established in the contract.

The Contractor shall ensure that all parts and pieces of the equipment are present and operable before attempting delivery. Failure to do so may forfeit claim for payment of related trip to complete the delivery. The contractor is not expected to relocate Veteran's furniture to make space for equipment being delivered.

a. The contractor shall ensure that electrical outlet is grounded before connecting equipment. If the outlets are not grounded the equipment shall not be set up and the COR shall be notified. The contractor shall furnish written documentation of the safety hazard to the COR within 24 hours.

b. Permanent installation to walls, ceilings, floors, etc. is specifically excluded from this contract. The contractor shall not proceed with the work unless authorization is issued from the COR. No charges shall be made for the estimate. The VA reserves the right to reject the Contractor's estimate and may procure these services from a separate contractor. The contractor's staff shall be alert to structural or environmental problems which might make installation unsafe. The contractor shall provide written documentation and acknowledgement by Veteran of any unsafe condition that cannot be corrected.

c. If, through no fault of the Contractor, the Veteran refuses acceptance of the equipment being delivered after the Contractor has made the trip, payment shall be made on the same basis as though delivery had been made. The Contractor shall contact the COR immediately for re-authorization in all cases prior to re-delivery for all refusals. The contractor shall obtain the Veteran/caregiver signature of refusal (attachment B), state the reason for refusal and submit it with the next monthly invoice.

PERFORMANCE REQUIREMENT: VETERAN EDUCATION:

a. The contractor shall set up, assemble, adjust, and instruct the Veterans and/or caregivers in the use and care of the equipment using the JC standards as defined in the most current Comprehensive Accreditation Manual for Home Care. The contractor shall provide instructions to the Veteran and/or caregiver in the safe and appropriate use of the medical equipment being supplied. Instruction shall include basic home safety, Veteran rights and responsibilities, when and how to contact the contractor for repairs and emergencies, storage and handling of the involved equipment, and electrical safety. A copy of the instructions shall be signed by the Veteran or caregiver to certify that the instructions were provided and were clearly understood.

b. An adhesive tag will be attached to the equipment designating "VA Property" if applicable, and contain the Company Name, Address, and Telephone Number for the Veteran to reach in an emergency.

c. The contractor shall provide an Emergency Preparedness Plan to prevent interruption of services, universal precautions and proper cleaning and storing of the DME. Provide copies of pertinent literature concerning those items with significant safety hazards, such as respiratory equipment, suction machines, etc. A file copy of the above shall be provided to the COR of each applicable VAMC.

d. The contractor shall provide a demonstration of correct use and must observe a return demonstration from the…