(S02)_36C10B23Q0189.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B23Q0189

Dan DiNocera - Contract Specialist 848-377-5263 5/19/2023

1:00 PM ET

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

X

517112

1500 Employees

N/A

X

See Section B.4, Price Schedule

36C10B

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

36C10A

Technology Acquisition Center

Financial Services Center

PO Box 149971

Austin TX 78714-8971

Title: Continuation of External Paging Services

See Section B.5, Performance Work Statement

Period of Performance:

Base 5/25/2023 – 5/24/2024

Option Period 1 5/25/2024 – 5/24/2025

Option Period 2 5/25/2025 – 5/24/2026

Points of Contact:

Contracting Officer, Brett Schwerin, Brett.Schwerin@va.gov

Contract Specialist, Dan Dinocera, Daniel.dinocera@va.gov

X X

Brett Schwerin

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 GOVERNING LAW CLAUSE

B.3 SOFTWARE LICENSE, MAINTANENCE AND TECHNICAL SUPPORT

B.4 PRICE SCHEDULE

B.5 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.7 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO

IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN

2022)

(End of Clause)

C.2 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ... 43

C.4 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.5 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.3 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES—

REPRESENTATION (OCT 2020)

E.4 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

E.5 52.216-1 TYPE OF CONTRACT (APR 1984)

E.6 RESPONSE INSTRUCTIONS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: SPOK, Inc.

5911 Kingstowne Village Parkway, 6th Floor

Alexandria, VA 22315

b. GOVERNMENT: Contracting Officer 36C10B

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Payment shall be made in accordance with Section B.4, Price Schedule

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 GOVERNING LAW CLAUSE

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto, as permitted by FAR 12.212. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the

Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation

(shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this

Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. §

7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in

Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. § 3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the

Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-

14. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ) in accordance with 28

U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the

Contract/Order must be made by modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.3 SOFTWARE LICENSE, MAINTANENCE AND TECHNICAL SUPPORT

(1). Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of

Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired.

The term “Contractor” is the party identified in Block 17a on the SF1449. If the Contractor is a reseller and not the Licensor, the Contractor remains responsible for performance under this Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2). Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3). Software Maintenance and Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this

Contract/Order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.cpars.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4). Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5). Manuals and Publications. Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this Contract/Order at no cost.

http://www.cpars.gov/

B.4 PRICE SCHEDULE

Note: Days used below refer to calendar days unless otherwise stated. Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government workday after the weekend or holiday.

BASE PERIOD

Period of Performance is 12 months: 5/25/2023 – 5/24/2024

CLIN/SLIN Description Qty Unit Unit Cost Extended Cost

0001 Leasing and Beeper Services in accordance with (IAW) B.5 Performance Work Statement (PWS) Section

1.0 and its’ underlying subsections.

This is a Firm-Fixed- Priced Contract Line-Item Numbers (CLIN) that includes all labor and material to complete this task.

The cost for this CLIN shall be provided from Attachment 01 - Price Workbook for the total cost per month to provide the service.

12 MO $ $

0002 Beeper Maintenance and Service Level Agreements (SLA) IAW PWS Section

5.3 and its’ underlying subsections.

This is a Firm-Fixed- Priced CLIN that includes all labor and material to complete this task.

The costs for this CLIN shall be allocated as part of the costs for CLIN 0001.

12 MO Not Separately Priced

(NSP)

NSP

0003 Beeper Management Services IAW PWS

12 MO NSP NSP

Section 5.4 and its’ underlying subsections.

This is a Firm-Fixed- Priced CLIN that includes all labor and material to complete this task.

The costs for this CLIN shall be allocated as part of the costs for CLIN 0001.

Total Base Period $

Option Period 1

This option period may be exercised IAW Federal Acquisition Regulation (FAR) 52.217-

9 Option to Extend the Term of the Contract. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

If exercised, this option period shall have a period of performance of 5/25/2024 – 5/24/2025.

CLIN/SLIN Description Qty Unit Unit Cost Extended Cost

1001 Leasing and Beeper Services in accordance with (IAW) Performance Work Statement (PWS) Section 3.0 and its’ underlying subsections.

This is a Firm-Fixed- Priced Contract Line-Item Numbers (CLIN) that includes all labor and material to complete this task.

The cost for this CLIN shall be provided from Attachment 01 - Price Workbook for the total cost per month to provide the service.

12 MO $ $

1002 Beeper Maintenance and Service Level Agreements (SLA) IAW PWS Section

5.3 and its’ underlying subsections.

12 MO Not Separately Priced

(NSP)

NSP

This is a Firm-Fixed- Priced CLIN that includes all labor and material to complete this task.

The costs for this CLIN shall be allocated as part of the costs for CLIN 1001.

1003 Beeper Management Services IAW PWS Section 5.4 and its’ underlying subsections.

This is a Firm-Fixed- Priced CLIN that includes all labor and material to complete this task.

The costs for this CLIN shall be allocated as part of the costs for CLIN 1001.

Total Option Period 1 $

Option Period 2

This option period may be exercised IAW Federal Acquisition Regulation (FAR) 52.217-

9 Option to Extend the Term of the Contract. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

If exercised, this option period shall have a period of performance of 5/25/2025 – 5/24/2026.

CLIN/SLIN Description Qty Unit Unit Cost Extended Cost

2001 Leasing and Beeper Services IAW PWS Section 3.0 and its underlying subsections.

This is a Firm-Fixed- Priced CLIN that includes all labor and material to complete this task.

The cost for this CLIN shall be provided from Attachment 01 - Price Workbook for the total

12 MO $ $

cost per month to provide the service.

2002 Beeper Maintenance and Service Level Agreements (SLA) IAW PWS Section

5.3 and its’ underlying subsections.

This is a Firm-Fixed- Priced CLIN that includes all labor and material to complete this task.

The costs for this CLIN shall be allocated as part of the costs for CLIN 2001.

12 MO NSP NSP

2003 Beeper Management Services IAW PWS Section 5.4 and its’ underlying subsections.

This is a Firm-Fixed- Priced CLIN that includes all labor and material to complete this task.

The costs for this CLIN shall be allocated as part of the costs for CLIN 2001.

Total Option Period 2 $

Total Base Period, Option Periods 1 & 2 $

36C10B23Q0128

B.5 PERFORMANCE WORK STATEMENT

1.0 BACKGROUND

The mission of the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), End User Operations (EUO), is to provide benefits and services to Veterans of the United States. In meeting these goals, OIT strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management (IM)/IT systems to meet mission goals.

EUO has a requirement to continue the current wireless messaging pager/beeper services and continue to provide the current pager/beeper functionality to 81 Veterans Affairs Medical Centers (VAMC) in the states of Alabama, Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Michigan, Missouri, Mississippi, North Carolina, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, District of Columbia (Washington DC), Washington, and Wisconsin. The Contractor will ensure that the proposed wireless messaging pager/beeper services shall include lease of one-way, two-way messaging, and wireless information services, as well as maintenance and replacement beepers for lost devices. Additionally, the Contractor shall provide access to a web-based portal for moves, adds, deletions and changes. Furthermore, the Contractor shall provide shipping and return support of deployed devices. The period of performance for this effort shall be a 12-month base period with two 12-month option periods (if exercised).

2.0 APPLICABLE DOCUMENTS

In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004

4. FIPS Pub 200, “Minimum Security Requirements for Federal Information and

Information Systems,” March 2006

5. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and

Contractors,” August 2013

6. 10 U.S.C. § 2224, "Defense Information Assurance Program"

7. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

8. Public Law 109-461, Veterans Benefits, Health Care, and Information

Technology Act of 2006, Title IX, Information Security Matters

9. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

10. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm

11. VA Handbook 0710, “Personnel Security and Suitability Program,” May 2, 2016, https://www.va.gov/vapubs/index.cfm

12. VA Directive and Handbook 6102, “Internet/Intranet Services,” August 5,

13. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and Guidelines,” January 18, 2017

14. Office of Management and Budget (OMB) Circular A-130, “Managing Federal Information as a Strategic Resource,” July 28, 2016

15. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)”

16. NIST SP 800-66 Rev. 1, “An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule,” October 2008

17. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017

18. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

19. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021

20. VA Handbook 6500.2, “Management of Breaches Involving Sensitive

Personal Information (SPI),” March 12, 2019

21. VA Handbook 6500.6, “Contract Security,” March 12, 2010

22. VA Handbook 6500.8, “Information System Contingency Planning,” April 6,

23. VA Directive 6508, “Implementation of Privacy Threshold Analysis and

Privacy Impact Assessment,” October 15, 2014

24. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and

Privacy Impact Assessment,” July 30, 2015

25. VA Directive and Handbook 6513, “Secure External Connections,” October

12, 2017

26. VA Directive 6300, “Records and Information Management,” September 21,

27. VA Handbook, 6300.1, “Records Management Procedures,“ March 24, 2010

28. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12)

Program,” October 26, 2015

29. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-

12) Program,” March 24, 2014

30. OMB Memorandum 05-24, “Implementation of Homeland Security

Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors,” August 5, 2005

31. OMB Memorandum, “Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation,” May 23, 2008

32. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020

33. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

34. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

35. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019 https://www.va.gov/vapubs/index.cfm http://www.va.gov/vapubs http://www.va.gov/vapubs https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.cisa.gov/publication/tic-30-core-guidance-documents

36. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name System Infrastructure,” August 22, 2008

37. VA Directive 0058, “VA Green Purchasing Program,” July 19, 2013

38. VA Handbook 0058, “VA Green Purchasing Program,” July 19, 2013

39. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote

Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

40. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

41. VA Memorandum “Proper Use of Email and Other Messaging Services,”

January 2, 2018, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

42. NIST SP 500-267B Revision 1, “USGv6 Profile,” November 2020

43. Social Security Number (SSN) Fraud Prevention Act of 2017

44. Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23,

3.0 SCOPE OF WORK

The Contractor shall continue to provide the necessary infrastructure, hardware, software, and program support for wireless messaging pager beeper services. This shall include leased beepers of various device types, features, and plans to meet the needs described herein. The Contractor-leased beeper services shall also provide VA personnel with access to a web-based portal for management of moves, adds, and changes. The Contractor shall also provide end user how to use instructions, maintenance, shipping, and return support. In addition, the Contractor shall support the maintenance and/or removal of two-way local beeper consoles, transmitters, and related equipment. Site specific alternative configurations, add-ons or service integrations which exceed the current existing wireless messaging pager/beeper coverages and services provided by the Contractor are not permissible.

These are the Salient Characteristics of the type of paging service that VA current has and needs:

1. Consists of network telephony, base station transmitters, and radio towers that simulcast a beeper message from each base station to the intended receiver/beeper device.

2. A message is sent to a paging subscriber via a telephone keypad using a paging system access number.

3. Paging system transmits a page throughout the service area using base stations which simulcast the message on a radio carrier network.

4. Transmitters in the paging network broadcast signals over reserved radio high frequency bands allocated to wide area beeper systems.

5. Satellite, cellular, or other radio services shall not be an acceptable solution.

The type of plans required by the government shall include the below:

https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

Standard Paging Services

A. Numeric Paging – Users transmit and receive numeric messages or codes.

1. Unlimited Calls

B. Alphanumeric Paging - Users transmit and receive either alphabetic and numeric messages or codes.

1. Unlimited Calls

2. Unlimited Characters

Occasionally, the Government may require specific feature-sets and functionality based on the Task/Call Order need. Historically, additional features/services included numeric retrieval, call forwarding, voicemail, group call/follow, alias, etc. The below listing identifies the VA’s current potential feature-set requirements. This list may be updated from time-to-time based upon the government’s need.

Beeper Features Description of Features

Simultaneous Message Delivery Ability to notify unlimited recipients simultaneously in seconds, ensuring that each recipient will receive a message at the same time

Message Carbon Copy • Message carbon copy

• Copy incoming pages to an unlimited number of beeper addresses

Alias Email Send messages to alphanumeric or two-way beeper using an easy-to-remember alias address

Additional Number Simultaneous transmission of a page to the assigned beeper and additional numbers, such as a cell, smart phone whether a single device or group

Toll Free Number Toll-free beeper numbers so anyone can send a page from anywhere in the country, without having to pay charges

Secondary Toll-Free Number Secondary number assignment for devices including local and toll-free service

Group Call Lead/Follow Group Paging Setup

• Multi-Messenger Groups

• Text or numeric message distributed to a pre-established group of beepers

Short Message Service (SMS) Two-way device can communicate directly with any SMS-equipped phone

Two-Way Group Call Feature Two-Way Group Call Feature

Operator Dispatch 24/7 live operator answered dispatch service that will send alphanumeric messages to the beeper owner

Custom Greeting Personal Greeting

Page Forwarding Forward your page/message to another beeper

Numeric Retrieval • Message delivery services to ensure pages are not missed if the beeper is left at home, leaves the coverage area, or if the battery runs down.

• Allow end-users to call their own beeper numbers to retrieve pages

Private Voice Mailbox Various Voicemail (VM) packages

• VM Option 1; 10 Msg, 12 hrs, 30 sec

• VM Option 2; 10 Msg, 24 hrs, 45 sec

• VM Option 3; 15 Msg, 72 hrs, 60 sec

The below table further details VA’s existing footprint of leased SPOK beepers and features, as known today:

BASE PERIOD

CLIN Description Qty Unit

0001 Beeper Hardware Lease 12 MO

Alphanumeric - Statewide Coverage 7,576 EA

Alphanumeric - 2 State Coverage 734 EA

Alphanumeric - 3 State Coverage 11 EA

Alphanumeric - 3 State Coverage 3 EA

Alphanumeric - Regional Coverage 78 EA

Alphanumeric - Nationwide Coverage 6 EA

Coaster - Statewide Coverage 213 EA

Coaster Charger 18 EA

Multi-messenger Group Leader 158 EA

Numeric - Statewide Coverage 4,189 EA

Numeric - 2 State Coverage 689 EA

Numeric - 3 State Coverage 38 EA

Numeric - 4 State Coverage 60 EA

Numeric - Regional Coverage 144 EA

Numeric - Nationwide Coverage 7 EA

2way - Nationwide 678 EA

0002 Beeper Service Plans and Software 12 MO

Additional Local Number 22 EA

Admin Fee 1 EA

Alias* 1,093 EA

Encryption* 2,683 EA

Forwarding* 19 EA

Message Carbon Copy* 651 EA

Numeric Retrieval* 428 EA

Over the Air Programming* 13 EA

Short Messaging* 2 EA

Toll Fee Number 24 EA

Voicemail - 72 hour hold, 60 seconds 27 EA

Voicemail - 24 hour hold, 45 seconds 9 EA

Voicemail - 12 hour hold, 30 seconds 151 EA

Voice Prompt /Generic* 3,204 EA

Voice Prompt /Custom* 1,279 EA

0003 Beeper Maintenance and Service Level Agreements 12 MO

IAW PWS Section 5.3

0004 Beeper Management Services 12 MO

IAW PWS Section 5.4

OPTION PERIOD ONE

CLIN Description Qty Unit

1001 Beeper Hardware Lease 12 MO

Alphanumeric - Statewide Coverage 7,576 EA

Alphanumeric - 2 State Coverage 734 EA

Alphanumeric - 3 State Coverage 11 EA

Alphanumeric - 3 State Coverage 3 EA

Alphanumeric - Regional Coverage 78 EA

Alphanumeric - Nationwide Coverage 6 EA

Coaster - Statewide Coverage 213 EA

Coaster Charger 18 EA

Multi-messenger Group Leader 158 EA

Numeric - Statewide Coverage 4,189 EA

Numeric - 2 State Coverage 689 EA

Numeric - 3 State Coverage 38 EA

Numeric - 4 State Coverage 60 EA

Numeric - Regional Coverage 144 EA

Numeric - Nationwide Coverage 7 EA

2way - Nationwide 678 EA

1002 Beeper Service Plans and Software 12 MO

Additional Local Number 22 EA

Admin Fee 1 EA

Alias* 1,093 EA

Encryption* 2,683 EA

Forwarding* 19 EA

Message Carbon Copy* 651 EA

Numeric Retrieval* 428 EA

Over the Air Programming* 13 EA

Short Messaging* 2 EA

Toll Fee Number 24 EA

Voicemail - 72 hour hold, 60 seconds 27 EA

Voicemail - 24 hour hold, 45 seconds 9 EA

Voicemail - 12 hour hold, 30 seconds 151 EA

Voice Prompt /Generic* 3,204 EA

Voice Prompt /Custom* 1,279 EA

1003 Beeper Maintenance and Service Level Agreements 12 MO

IAW PWS Section 5.3

1004 Beeper Management Services 12 MO

IAW PWS Section 5.4

OPTION PERIOD TWO

CLIN Description Qty Unit

2001 Beeper Hardware Lease 12 MO

Alphanumeric - Statewide Coverage 7,576 EA

Alphanumeric - 2 State Coverage 734 EA

Alphanumeric - 3 State Coverage 11 EA

Alphanumeric - 3 State Coverage 3 EA

Alphanumeric - Regional Coverage 78 EA

Alphanumeric - Nationwide Coverage 6 EA

Coaster - Statewide Coverage 213 EA

Coaster Charger 18 EA

Multi-messenger Group Leader 158 EA

Numeric - Statewide Coverage 4,189 EA

Numeric - 2 State Coverage 689 EA

Numeric - 3 State Coverage 38 EA

Numeric - 4 State Coverage 60 EA

Numeric - Regional Coverage 144 EA

Numeric - Nationwide Coverage 7 EA

2way - Nationwide 678 EA

2002 Beeper Service Plans and Software 12 MO

Additional Local Number 22 EA

Admin Fee 1 EA

Alias* 1,093 EA

Encryption* 2,683 EA

Forwarding* 19 EA

Message Carbon Copy* 651 EA

Numeric Retrieval* 428 EA

Over the Air Programming* 13 EA

Short Messaging* 2 EA

Toll Fee Number 24 EA

Voicemail - 72 hour hold, 60 seconds 27 EA

Voicemail - 24 hour hold, 45 seconds 9 EA

Voicemail - 12 hour hold, 30 seconds 151 EA

Voice Prompt /Generic* 3,204 EA

Voice Prompt /Custom* 1,279 EA

2003 Beeper Maintenance and Service Level Agreements 12 MO

IAW PWS Section 5.3

2004 Beeper Management Services 12 MO

IAW PWS Section 5.4

The Government is not responsible for purchasing any new equipment to accommodate Contractor services due to any Contractor inability to provide coverage. Beeper coverage capabilities will be continued under the same incumbent level as currently being provided at the covered VA Service Delivery Points (SDP) as indicated in Attachment A.

For this requirement, the incumbent Contactor coverage capabilities, existing infrastructure, and resources that are independent of site-specific add-ons or service integrations are permissible. Therefore, new beeper infrastructure software/hardware installations at an SDP are not permitted for this requirement. Similarly, only original equipment manufacturer (OEM) routine software/hardware update support will be required during the contract life cycle. Likewise, regular maintenance of existing infrastructure is permitted.

The Contractor shall provide reporting, project management services, beeper leasing services, beeper device accessories, beeper device service plans, beeper management services, and a web-based portal service. The Government may require e-bonding with the agency’s management and provisioning tool.

4.0 PERFORMANCE DETAILS

4.1 CONTRACT TYPE

This is a Firm-Fixed Price (FFP) contract.

4.2 PERFORMANCE PERIOD

The Period of Performance (PoP) shall be a base period of 12 months and (2) two 12-month option periods (if exercised).

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, four are set by date:

New Year's Day January 1 Juneteenth June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.3 PLACE OF PERFORMANCE

This effort will support VA medical and attached facilities as indicated in Attachment A.

VA reserves the right to update attachment A to add or remove locations, required to define future requirements. All changes in location will be within the vendors service area.

5.0 SPECIFIC TASKS AND DELIVERABLES

5.1 PROJECT MANAGEMENT

5.1.1 REPORTING REQUIREMENTS

The Contractor shall hold a kickoff meeting within five days after the award or unless otherwise specified. At a minimum, the Contractor shall present, for review and approval by the Government, the details of the intended approach, work plan, and project schedule for each effort. Dates, locations (can be virtual), and agenda shall be specified at least five (5) calendar days prior to the meeting. The Contracting Officer

(CO), Contracting Officer’s Representative (COR), and VA Program Manager shall be invited, at a minimum. The Contractor shall produce and distribute the kickoff meeting minutes identifying the key discussion points and action items. The Contractor shall deliver the kickoff meeting minutes to the COR within five days after kickoff meeting.

5.2 FUNCTIONALITY AND FEATURES

The Contractor shall provide wireless messaging pager/beeper services functionality and features described herein for varying locations. The Contractor shall provide leased one-way and two-way alpha and numeric beeper messaging, and wireless information services. The incumbent Contractor shall offer service area coverage capabilities within the same geographical areas currently being provided. These services are being offered on a local, statewide, regional, or national basis using digital beeper networks. Such services shall provide the requirements for exclusively provisioned and dedicated critical wireless messaging pager/beeper services.

The Contractor’s standard commercial warranty shall apply to furnished or installed equipment. All wireless messaging pager/beepers shall include standard beeper service.

The Contractor shall provide Wide-Area leased wireless messaging pager/beeper services and features. The required wireless messaging pager/beeper service shall be a wireless telecommunications device that receives and displays messages and operate as part of the Contractor’s existing wireless messaging pager/beeper system which includes the current infrastructure. Based on the Contractor’s current configuration of the wireless messaging pager/beeper services. The Contractor’s current existing wireless messaging pager/beeper services must continue to offer standard industry features such as custom greeting, private mailbox, and message retrieval.

These are the characteristics of the current existing wireless messaging pager/beeper service that VA currently has and needs to continue:

1. A network telephony function, base station transmitters, and radio towers that simulcast a beeper message from each base station to the intended wireless messaging pager/beeper device.

2. An access number to send a message to a user via a telephone keypad.

3. Can transmits a message throughout the service area using base stations which simulcast the message on a radio carrier network.

4. Has transmitters to broadcast signals over reserved radio high frequency bands allocated to wide area wireless messaging pager/beeper systems. The coverage shall provide the same existing levels of the current VA locations noted in Attachment A.

5. None of the following are permissible:

• satellite,

• cellular, or

• other non-wireless messaging pager/beeper radio services.

Occasionally, the Government may require specific feature-sets and functionality.

Historically, additional features/services included numeric retrieval, call forwarding, voicemail, group call/follow, alias, etc.

5.3 BEEPER MAINTENANCE AND SERVICE LEVEL AGREEMENTS (SLA)

5.3.1 MEAN TIME TO REPAIR (MTTR)

MTTR is the average time for the Contractor to restore the service during a service outage in a billing month. The SLA for MTTR shall be four hours for outage and 72 hours for service degraded. The Contractor shall provide technical support/resolution during established business hours to remediate service issues pertaining to the Support

Services in Section 5.4. MTTR times begin when the Contractor receives a support request from VA. The Contractor shall respond to VA’s support requests according to the following fault classifications.

5.3.2 PRIORITY 1- SERVICE OUTAGE

A service outage is defined as an unscheduled period in which the service is interrupted and unavailable for use by Customer for 60 or more Unavailable Seconds within a 15-minute period. This includes a business impacting function or service is not available such as inability to receive an electronic message due to service outages. This shall include total loss of service, or the service is degraded to the extent where the

Government is unable to use it. This shall include the inability to receive or transmit data or access critical messaging systems due to network impairment. The Contractor shall restore to all service outages within four hours. Notifications shall be provided to

VA local points of contacts (POC) as identified by call order, every business day via telephone until restored. The fault shall not return for seven calendar days or it shall be considered a continuation of the original service impact.

5.3.3 PRIORITY 2- SERVICE DEGRADED

Service Degraded means VA’s workflow is not seriously affected or limited. The

Contractor repair technician shall respond to all Service Degraded reports within four hours. Status notifications shall be provided to VA local POC as identified by call order, every business day until restored. The fault shall not return for 30 calendar days or it shall be considered a continuation of the original fault.

5.3.4 EXCLUSIONS

During scheduled maintenance of the Beeper Service, the Contractor shall notify VA

COR/PM within three business days of the maintenance window and describe in detail how long and to what level degraded service is to be expected. The Contractor shall obtain approval in advance from the appropriate VA POC as identified by call order before scheduled maintenance occurs. The beeper service shall not be unavailable for any outrage that results from any maintenance performed by the Contractor as defined by the following three exceptions:

1. VA is notified at least three business days in advance of outage or service degradation.

2. During the installation period; or

3. Trouble beyond the demarcation point or Network Interface (NI) not caused by the Contractor.

5.3.5 MAINTENANCE PERFORMANCE

The Contractor shall obtain the approval of the COR prior to starting any work that cause a service outage (refer to PWS 5.3.2). The Contractor shall notify the COR and

Program Manager (PM), if work needs to be performed outside of normal business hours, a minimum of three business days before the work is to begin (except in the case of Trouble Ticket repair). The Contractor shall receive approval from the VA Facility

Area Manager prior To commencement of either intrusive testing or contractor actions which may affect service quality.

5.4 BEEPER MANAGEMENT SERVICES

The Contractor shall coordinate initial deliveries with site POC before shipment of hardware to ensure sites have adequate storage space. All shipments, either single or multiple container deliveries, shall bear the VA Purchase Order number on external shipping labels and associated manifests or packing lists. In the case of multiple container deliveries, concise summary near the VA PO number will indicate total number of containers for the complete shipment (e.g., 1 of 2), clearly readable on manifests and external shipping labels.

5.4.1 BEEPER REPLACEMENT

The Contractor shall replace any beeper types, including the associated features and plans specified in this requirements document, that are defective or configured with the wrong beeper services or features. Any beepers that have a quality defect shall be covered by the manufacturer’s warranty. If a beeper has a quality defect, then the

Contractor shall replace the beeper. Any non-quality user caused damage malfunctioning beeper shall be replaced by the Contractor and the cost associated with the replacement be invoiced to the VA.

5.4.2 RETURNS SHIPPING SUPPORT

The Contractor shall supply VA with postage paid Return Shipping Labels for inventory management logistics (e.g., quantity reductions, management services). The VA threshold for spare beeper device inventory target is 3%. The Contractor shall provide inventory reduction credits for all returned beeper quantities. The Government will not separately reimburse any return shipping support logistics cost.

Prior to shipping the Contractor shall notify the site POC, by phone, followed by an email, of all incoming deliveries including line-by-line details for review of requirements.

The Contractor shall not make any changes to the delivery schedule at the request of the site POC. Any changes to the delivery schedule need to be authorized by the COR.

5.4.3 URGENT DELIVERIES

VA shall contact the Contractor for the purpose of obtaining accelerated delivery for beepers and/or transmitters (e.g., replace a transmitter or antenna in the event of a natural disaster). The Contractor shall reply to the VA inquiry within 24 hours after receipt and provide confirmation in writing that the Contractor can provide the requested beeper service. If the Contractor offers an accelerated delivery time acceptable to the

VA, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within the quickest accelerated interval and in accordance with all other terms and conditions of the contract.

5.4.4 WEB-BASED PORTAL

The Contractor shall provide a secure platform with an access point for account IM purposes. The Web-Based Portal shall provide users event driven capability to assign, activate, swap, or disconnect devices. The VA COR will provide the Contractor with a list of individuals who will need access to the web-based portal and the account numbers. The Contractor shall provide VA with the capability of running reports through the web-based portal. The Contractor shall grant web-based portal access only from the COR provided user list. The web-based portal shall provide the capability for twill run the reports at call order level. At a minimum the Government shall be able to run reports specific to the facility for the following information:

a. Units in service by type, billed customer, department

b. Beeper messages by billed customer, beeper number, department

c. New Sales, charges, or disconnects

d. Account Summary by sub-accounts

e. Zero-use devices

f. Beeper returns

6.0 GENERAL REQUIREMENTS

6.1 ENTERPRISE AND IT FRAMEWORK

6.1.1 TRUSTED INTERNET CONNECTION (TIC)

The Contractor solution shall meet the requirements outlined in Office of Management and Budget Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC)

Initiative“ (https://www.whitehouse.gov/wp-content/uploads/2019/09/M-19-26.pdf), VA

Directive 6513 “Secure External Connections”, and shall comply with the TIC 3.0 Core

Guidance Documents, including all Volumes and TIC Use Cases, found at the

Cybersecurity & Infrastructure Security Agency (CISA)

(https://www.cisa.gov/publication/tic-30-core-guidance-documents). Any deviations must be approved by the VA TIC 3.0 Working Group at vaoisesatic30team@va.gov.

6.1.2 STANDARD COMPUTER CONFIGURATION

The Contractor IT end user solution that is developed for use on standard VA computers shall be compatible with and be supported on the standard VA operating system, currently Windows 10 (64bit), Edge (Chromium based), and 365 Apps for enterprise. Applications delivered to VA and intended to be deployed to Windows 10 workstations shall be delivered as a signed .msi package with switches for silent and unattended installation and updates shall be delivered in signed .msp file formats for easy deployment using Microsoft Endpoint Configuration Manager (CM) VA’s current desktop application deployment tool. Signing of the software code shall be through a vendor provided certificate that is trusted by VA using a code signing authority such as Verizon/Cybertrust or Symantec/VeriSign. The Contractor shall also ensure and certify that their solution functions as expected when used from a standard VA computer, with non-admin, standard user rights that have been configured using the United States Government Configuration Baseline (USGCB) and Defense Information Systems Agency (DISA) Secure Technical Implementation Guide (STIG) specific to the particular client operating system being used.

6.1.3 SOCIAL SECURITY NUMBER (SSN) REDUCTION

The Contractor solution shall support the Social Security Number (SSN) Fraud

Prevention Act (FPA) of 2017 which prohibits the inclusion of SSNs on any document sent by mail. The Contractor support shall also be performed in accordance with

Section 240 of the Consolidated Appropriations Act (CAA) 2018, enacted March 23, 2018, which mandates VA to discontinue using SSNs to identify individuals in all VA information systems as the Primary Identifier. The Contractor shall ensure that any new

IT solution discontinues the use of SSN as the Primary Identifier to replace the SSN with the ICN in all VA information systems for all individuals. The Contractor shall https://www.whitehouse.gov/wp-content/uploads/2019/09/M-19-26.pdf https://www.cisa.gov/publication/tic-30-core-guidance-documents mailto:vaoisesatic30team@va.gov ensure that all Contractor delivered applications and systems integrate with the VA

Master Person Index (MPI) for identity traits to include the use of the ICN as the Primary

Identifier. The Contractor solution may only use a Social Security Number to identify an individual in an information system if and only if the use of such number is required to obtain information VA requires from an information system that is not under the jurisdiction of VA.

6.2 METHOD AND DISTRIBUTION OF DELIVERABLES

The Contractor shall deliver documentation in electronic format, unless otherwise directed in Section B of the solicitation/contract. Acceptable electronic media include:

Microsoft 365, MS Word 2000/2003/2007/2010/2019, MS Excel 2000/2003/2007/2010/2019, MS PowerPoint 2000/2003/2007/2010/2019, MS Project 2000/2003/2007/2010/2019, MS Access 2000/2003/2007/2010, MS Visio 2000/2002/2003/2007/2010/2019, AutoCAD 2002/2004/2007/2010, and Adobe Postscript Data Format (PDF).

6.3 PERFORMANCE METRICS

The table below defines the Performance Standards and Acceptable Levels of Performance associated with this effort.

Performance Objective

Performance Standard Acceptable Levels of Performance

A. Technical / Quality of Product or Service

1. Demonstrates understanding of requirements

2. Efficient and effective in meeting requirements

3. Meets technical needs and mission requirements

4. Provides quality services/products

5. Incorporates “ease of use” Human

Centered Design principles in any software developed.

Satisfactory or higher

B. Project Milestones and Schedule

1. Established milestones and project dates are met

2. Products completed, reviewed, delivered in accordance with the established schedule

3. Notifies customer in advance of potential problems

Satisfactory or higher

C. Cost & Staffing

1. Currency of expertise and staffing levels appropriate to perform tasks required

2. Personnel possess…