S01 Attachment 1 SOW Gates Janitorial FINAL.docx

Statement of Work Custodial Services United States Department of Agriculture Farm Service Agency Gates County FSA Office 104 New Road, Gatesville, NC 27938

Description of Services:

The contractor shall provide all management, tools, equipment, labor, and supplies (excluding toilet paper, paper towels, and hand soap) necessary to ensure that custodial services are performed at the above listed address in a manner that will maintain a satisfactory facility condition and present a healthy, clean, neat and professional appearance. The contractor shall ensure cleaning is performed to improve the total environment of the facilities. Contractor shall utilize bio-based cleaning chemicals during the performance of the work in accordance with the terms and conditions of the contract. Contractor shall visit site and perform tasks 3 days a week, unless otherwise stated, see section 1.1.19.

1.1.1 Basic Cleaning Services. The contractor shall accomplish all cleaning tasks to meet the requirements of this Statement of Work. The contractor shall perform tasks in accordance with the minimum cleaning tasks, standards and procedures which are detailed below.

1.1.2 Maintain Floors. All floors, except carpeted, concrete and areas that will not accept wax, shall be clean as applicable to the floor type (swept, dust mopped, damped mopped, wet mopped, dry buffed, and spray buffed) as needed to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, walls & wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboard, furniture, trash receptacles. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position Work shall be completed in accordance with the frequency stated below.

1.1.3 Remove Trash and Recycling (3 days/week). All trash/recycling containers shall be emptied and returned to their initial location. Boxes, cans, papers placed near a trash receptacle shall be removed. All recycled materials should be properly recycled in recycle bins located behind building. The contractor shall furnish trash can liners of adequate quality to protect each trash can. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.1.4 Clean Interior Glass Mirrors (3 days/week) . Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards etc., which are under seven feet from the floor. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

1.1.5 Vacuum Carpets (3 days/week). Vacuum all carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter.

1.1.6 Vacuum and Clean Floor Mats (3 days/week). Vacuum and clean interior floor mats where applicable. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.1.7 General Spot Cleaning (3 days/week). Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls and ceilings (where within reach), partitions, vents, grillwork, doors, door guards, door handles, panic-bars, kick-plates, light switches, temperature controls, countertops and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks and spots.

1.1.8 General Dusting and Furniture (Weekly). All horizontal surfaces must be dusted or cleaned to eliminate dust collection. Furniture will be free of dust, dirt and debris and maintained in original arrangement.

1.1.9 Natural Wood Surfaces (Weekly). All natural wood surfaces, except desks, will be cleaned and maintained.

1.1.10 Basic Restrooms/Kitchenette Cleaning Services (3 days/week). The contractor shall accomplish all cleaning tasks to meet the requirements of this SOW. Comment by Gavin, Julie (CTR) - FPAC-FBC, SD: What is in the kitchenette? An oven, microwave, refrigerator, etc.? Is contractor responsible for cleaning those? If not, that should be stated I think. Comment by Gavin, Julie (CTR) - FPAC-FBC, SD: @Showers, Shermeka - FPAC-FBC, LA I think we can just leave this as is, correct?

1.1.11 Clean and Disinfect (3 days/week). Completely clean and disinfect where applicable, all surface of sinks, toilet bowls, plumbing fixtures, dispensers, doors, walls/partitions, ceilings (where applicable), mirrors, counters and other such surfaces. Contractor shall use a germicidal/disinfectant detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.) and wall areas adjacent to wall mounted lavatories, urinals, and toilets. Clean all drains, remove hair and other foreign debris.

1.1.12 De-scale Toilet Bowls, Sinks and Urinals (3 days/week). De-scaling shall be performed as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Restroom floor drains will be treated monthly with a bio-enzyme product to keep drain clear and prevent odors. Drain baskets/grates are cleaned weekly.

1.1.13 Sweep and Mop Floor (Weekly). After sweeping and mopping, the entire floor surface, including grout, areas shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, sealed etc. as necessary to maintain sanitary conditions and a clean, uniform appearance.

Periodic Cleaning Services

1.1.14 Strip, Scrub, Seal, and Wax Floors (Every 6 Months). Strip, scrub, seal and wax floors in Buildings listed below to maintain a uniform glossy appearance on floors that will accept a wax as previously described. A non-skid wax is required. A uniform glossy appearance if free of scuff marks, heel marks, wax build-up, and other strains and discoloration.

1.1.15 Windows. Clean windows annually in Building listed below. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

1.1.16 Facilities. The following facilities at the BPMC are included in this custodial contract.

Main Office Building:

· 2873 square feet of primarily office space.

· Office Windows (12 – 20” x 64”)

· 1 conference room

· 1 kitchenette

· 1 lobby area

· 2 bathrooms (total of 2 toilet stalls and 2 sinks)

1.1.17 Quality Control. The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. As a minimum, the contractor shall develop quality control procedures addressing the areas identified above.

1.1.18 Government Surveillance. USDA FSA will perform monthly surveillance by inspecting all services performed in accordance with contract requirements. Contractor shall be notified verbally or in writing of all defects and address defects within 24 hrs. If contractor performance fall below a satisfactory level the contractor will be notified and advised of corrective action. Contractor will be afforded the opportunity to submit in writing a corrective action plan.

1.1.19 Minimum Acceptance Standards.

1.1.19.1 All surfaces stated above shall be cleaned, dusted and wiped as described above.

1.1.19.2 Bathrooms must be cleaned and sanitized, all soap dispensers/paper towel holders refilled as described above.

1.1.19.3 Vinyl floors must be swept and wet mopped with a disinfectant cleaner, carpeted floors vacuumed/steam cleaned as described above. All floors shall be free of grit, marks, foreign material, and dirt.

1.1.19.4 All window glass panes, sills and blinds will be cleaned as described above.

1.1.19.5 All trash containers will be emptied and liners replaced.

1.1.19.6 All base moldings and outlet switch plates will be disinfected and cleaned of marks as described above.

1.1.20 Hours of Operation. Monday – Friday 8:00 a.m. – 4:00 p.m. Eastern Time, Monday/Wednesday/Friday. Contractor shall perform SOW requirements (with Government personnel present) within these hours of operation with the exception of holidays in which the contractor shall substitute the cleaning day for another business day with Government approval.

1.1.21 Period of Performance:

· Base Year - July 15, 2023 – July 14, 2024

· 1st Option (6 month) – July 15, 2024 – January 14, 2025

· 2nd Option (6 month) – January 15, 2025 – July 14, 2025